HDFC Bank — Grievance related to the premium payment for policy number 12400219

prateek_kv90

from New Delhi, Delhi

Address:	Gurgaon, Haryana, 122002
Website:	www.hdfclife.com

This mail is regarding the imposition of fine of Rs. 360 for not payment of Swatchcha Bharat Tax of 7 rupees on premium payment. The details are : Policy No: 12400219 Name: Prateek Kumar Verma Premium paid: Rs 8611 Payment date : 18th Nov 2015 I have my policy number linked to my HDFC bank account for premiun payment. The amount showed for payament was as mentioned above which was paid by me before the due date. However, as told by the customer support today, a Swatchchha Bharat Tax of Rs 7/- was levied over the Premium which was not informed to me before. Due to non payment of this Rs 7/- as tax, a fine for approx Rs 360 has now been imposed over, along with sum assured reduced to 70001 form the original value. I had also made a call to the customer care to confirm the premium payment in November, and was told that the premium has been paid. The receipt was also mailed for the same. In today's call I was told that to pay the balance along with the fine to revert to the sum assurance as per original policy. Why was this due amount balance not communicate to me when I called in November to confirm the premium payment, neither was reflected in my linked account as due or summed together with the premium amount. Also find the screenshot of message received from HDFC. I would be happy to pay the balance amount but would not pay the fine as this is something not been informed by HDFC life and is company's fault. Please look into this and revert back my original sum assurance by accepting the balance of Rs 7.

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Comments

Umesh K Ghatpande

from Pune, Maharashtra

dear sir,
folloowing complaint was done on 19 feb 2015, still they did not take any action on agent and return my money

Dear sir,
I had taken policy of hdfc life (policy no.[protected] from your agent named sonal sharma ([protected]), SMC insuarance Brokers pvt ltd..
your agent had told that she is from hdfc life, and she told me that I will get a loan of Rs. three lac. so I purchased this policy from her, for first three months she always contact me and take my hdfc bank details, and told me that your loan will transfered in your account, now she has closed her telephone.
Now you find where is this agent and take a hard action against her, now I want my policy premium back, I have no more interest in this policy, so close it immediate effect and send me my premium back immediately,

thanking you, .
yours sincerely,

umesh Ghatpande

HDFC Life Customer Care

from Chennai, Tamil Nadu

Hi Umesh, I'll have a check on your complaint and would be reverting you shortly after referring your previous complaints if any received by us and the response shared with you on same from our end. -- Manish.

HDFC Life Customer Care

from Chennai, Tamil Nadu

Hi Umesh, I tried contacting you on your available contact no. in our records. However, I was unable to receive any response. Kindly confirm your feasible contacting time for me to connect with you as it is required by me to collect some information for conducting the further investigation on the concern raised by you. Alternatively, you may also write to us at [protected]@hdfclife.com from your registered Email ID for us to look into the details of your concern.-- Manish.