HDFC Bank Complaints & Reviews

I am having a Car Loan and a Saving Account with HDFC Bank.
Auto Loan A/c No. 19426959
Saving A/C no. [protected].

I received a letter from your bank dated 16th Nov., 2015 that due to 1 bounce installment (Month - July, already paid via receipt No.[protected] on 16th July, 2015) my Saving A/c will is been holded and for assistance i can contact Mr. Sumit R. Rastogi from HDFC Bank.
I was already in touch with Mr. Rastogi earlier and he already knew that all my installments are been payed properly and the installments which bounced were already cleared by me, so he assured me that my holded funds will be cleared soon and will be transferred into my A/C soon.
But,
instead of release of funds, my Saving A/c was debited by Rs. 7027/-, i reported the same to Mr. Rastogi but after that he is regularly ignoring my calls. I mailed the same to HDFC senior officials via mail, i got the reply that all my payments are clear and the letter stands VOID, but funds didn't came back to my A/C. Also, I was given the number of Some Mr. Vineet Puri, but he is also not responding.
I the mean time I also visited your ITO branch to meet Mr. Rastogi and at that time he told me that he had already mailed to his some "CENTRAL TEAM" but they are not responding on my case.
Now, because of all this case i am facing problems i.e.
1. Unable to go for foreclosure.
2. Unable to sell my car and switch to new car.
3. My car is already 1 year old and depreciation value is been increased because year has changed.
4. My CIBIL score has gone down.
5. Unable to apply for HOME LOAN and Credit Card.

Further, I would like to tell you that bank has left me with no option other than no further installments would be paid till the case is resolved and the fund is been transferred to my Saving A/c and to escalate the case to OMBUDSMAN and to consumer court.

Dear Sir/ Mam,

This is in regards to harassment by HDFC Credit Card collection division. I have been a cardholder of HDFC since 2013 whereas my credit card # is [protected]. The card was given by HDFC agent outside my office premises i.e CRM services pvt.ltd in Gurgaon. I have been regulary paying the bills till last year when my process Telus was withdrawn by the client and we all were left jobless.

The actual card due which was around 38K was added upto 73K by the bank with all the intrest charged on it. I started receiving calls from the bank and went into a mutual agreement with one Mr.Nikhil[protected]Manager Collection Division) whereas i was supposed to pay Rs.2000 and that will be taken off from my main balance thereby i will get a chance to Pay off my dues in full, which i have readily agreed and am paying since Jan, 2015.

However Sir/Mam, since last 6 months i have been getting calls from another HDFC collection agent Mr.Saddiq[protected] who have been v rude in his approch.The guy talks to me as if I have no self respect.

Sir/Mam I am still respecting the arrangement that was offered to me paying Rs.2000 every month (except Jan 2016) however the recent notice that I have received from the bank shows my due still in excess to 73K that's in completely no-no to what i was told before. When i talked to Saddiq about this, he was v rude and said that since I have EATEN bank's money, I will have to pay whatever is showing now. He is forcing me to get a settlement done, the amount which he quotes is completely not possible for me to payoff. The guy calls me up from both landline & Mobile Ph, the number of which I already have mentioned.

Sir, with a v honest intention to pay off the money I owe, I thereby request HDFC Bank to offer me a valid Payment Arrangement that could take care of this issue. I also request to take Mr.Saddiq off my case as talking to him leaves me humiliated and i really get uncomfortable by his Pitch and way of asking money (inspite of me making payments)

Thanks & Regards
Shivesh Kr Lal

My credit card is charged with Late fee incessantly for 6 months(which was not explained at the time of issuing the card) and I asked for a waiver of two months which they agreed upon me ensuring that the payments will not be delayed further. When I called to enquire about the status, the Customer care executives way of handling the issue is quite humiliating and irresponsible. Executive ask me to keep the call on hold and the wait prolongs incessantly. I request a refund of the late fee for the current month and the bank should ensure that their executives maintain the decorum while handling the customers.

Thank you

I had opted for the above insurance policy in the month of October. While taking the policy the agent Mr.Vikraman had informed me that the Policy was available based on my HDFC Credit card. I have the following 2 grievances from my side.
After making the payment in full(via credit card), the agent, promised to convert the policy amount to EMI. But he had not converted the amount to emi within the stipulated time and converted the amount to emi on Dec 8. This made me to bear the credit card finance charges for 2 months which is around INR 6500.
Also at the time of taking the policy he had mentioned that the interest on emi conversion would be refunded as cashback from HDFC life.But the emi conversion shows that it has been converted to emi at 13.20%.
Please look into the issue of false promises delivered by your agents. I have been a HDFC customer for the past 6 years .I am terribly distressed at the waste of my time and money by associating with your insurance scheme. The customer service has easily written off my issue by saying that i need to have written proof of such offers from the agent. I would escalate this this issue of HDFC life sending such fraudulent agents to my house.
These are the details of the agent who i made the sale.
Mr Vikraman B
Phone : - [protected]

Dear Sir,

Myself Harshal V. Bagul I have my Salary Account OF HDFC Bank. but without any mail or call bank will debit my 687.00 Rs. for AMB chrg. and as i know if any kind of salary A/c. there is no any Average monthly balance charges, once a time i requested to bank but they can not refund my balance.

Regards,
Harshal V Bagul
Mob No. [protected]
Email. h.[protected]@gmail.com

I am Gariki Johnson my employee code:148846 worked as demat accounts sales officer in jubilee hills branch (3937) Hyderabad.
Joining date : 11 August 2015.
offer letter given date: 16 September 2015
salary account opening date: 5 October 2015
Resignation given on : 10 October 2015
My salary is not given for the reason of probation period 6 months is not completed. i am not satisfied to this reason

Myself m.Siddartha and account no in hdfc bank [protected], tirupati andhra pradesh, consequently from my account without any authorization

11 jan 2016 amb chrg incl st & cess for dec2015 11 jan 2016 rs 240.55
11 jan 2016 amb chrg incl st & cess for nov2015 11 jan 2016 rs 687.00
27 jan 2016 [protected]emi rtn charges-jan 16 130116 27 jan 2016 rs 200.00

Request to refund the amount asap, other wise we may choose other bank next month onwards

Hi,

I raised the complaints two times on my late fee charges reversal on my credit card, here are the below requests:
[protected]
[protected]
none of the persons responded from HDFC Bank.

is this way the bank harassing genuine customers??

bludy fools. what are you thinking about genuine customers like me. you people understood well like who bluffed the bankers like in
crores. who genuinely paid on time like me, for them only harassment will be there in HDFC.
Here i am writing with frustration with HDFC services.

i have the money in my account, but do not pay until reversal of late fee charges which was taken unnecessarily.

on Jan12th, 2016 I received a call from the below number saying that, pls pay the minimum due amount so that the late fee will be reversal. but do not happen and more over again they charged late fee for this month also.

recieved call from cc dept: [protected]

Dear Sir, I want to transfer my existing home loan account to some other bank and for which i received offers from various other banks like canera, indiabull, hdfc etc. After going through all the offers, finally i choose HDFC bank. On 13 Dec 2015, finally i submitted my all the legal documents concerning to property, sale deeds, payslip, form 16 etc to the HDFC representative Mr Jayakumar along with Rs 12, 000 cheque. After that whenever i contacted to Mr Jayakumar in his cell no [protected] regarding the progress of loan application, he always said it will take few days and finally he said me to do contact with branch manager Mr Venketash on his cell no [protected] for further clarification. while contacting to Mr Venketash, he also gave silly excuses like there are many holidays in between that why it will take this much time. On 30 Dec 2015, i got message from HDFC, Marathalli regarding the receipt of application and he allotted me File No.[protected][ID:55384285]. On 9 Jan 2016, i got another message from HDFC in which wrote "PROPERTY OWNERSHIP DOCUMENTS REQUIRED" and for more information/clarification they suggest me to contact with Mr S NARAYANAN on[protected]/[protected]. As message is not clear so i contacted to Mr S Narayanan on 11 Jan 2016, but he was also not able to clarify what all documents HDFC actually required and he said to reply that mail that i have already submitted all the documents to HDFC executive so i did the same thing on 11 Jan 2016. But on 15 Jan 2016, again i got the same message from HDFC regarding "PROPERTY OWNERSHIP DOCUMENTS REQUIRED". while again contacting to MR Narayanan, again he was not able to clarified it and he said me if you are not satisfied with our procedure then send us a mail and take yours application back. Now, question is raised HDFC is such a big private bank and upcouse it name and fame is also very good in our society but still their employee provide such type of services to their customer. Mr Jayakumar to Mr Venketash to Mr Narayanan, Persons are keep changing but task is still not completed and moreover the way they behave with customer is such a low class which i can't explain in words also. Its my humble request to HDFC CEO or others senior officer please take care of yours staff and customer else its will take only few days to come down. Last but not the least if you (HDFC) are not able to provide me loan then also there is no issue as others are very much interested in me but please return all my documents back to me so that i am able to apply it in another bank. For any clarification please contact at any time. Awaiting for yours positive response. regards, sunil bhandari [protected] [protected]

The agent of hdfc standrad life insurance co, he misguide my father
and doing the policy of my name without any information and he use my sign from from photostate copy of my documents, i was complained regarding this in oct 2015, and request for the cancel my policy and refund our money, company post me a letter on dated
26 oct 2015 and request to submit the origanal documents of policy
we have send the origanal document of policy but we have not recive any refund money from company from at till date, if company not take any action immidately, i will complaint against the company in consumer form, my policy no is 17877144

Sir, the HDFC bank has been charged interest of Rs. 86.65 plus S.Tax on cancelled EMI for one day and the amount of Rs. 7999 has already been credited to HDFC bank on 13th Jan-16. It is approximate 100% interest charge on Principal Amount for one day. I have done so many call and mail to bank, but anyone not to give proper answer or solution till date. The details as follows,

it is noticed that the bank has debited Rs. 7371 and refunded the principal amount of Rs. 628 (Rs. 7999 - Rs. 7371) which has been charged in last month statement. But the bank had charged also the interest of Rs. 86.65 plus S.Tax which has not been reflected to my unbilled statement till now.

Please do needful action from your end.

Hi i have salary account with hdfc and today i checked in statement 3 times rs.28 has been charged for over usage of atm but i didn't get a single msg from bank this could have been msged by banker a world class bank service is pethatic like thief they looting money from account.

I have applied for personal loan they forcing to buy a insurance policy for every loan more than rs.2000 for security purpose if the customer failed to pay the amount then bank will claim through that policy and that insurance policy again is they own product hdfc hergo, i asked there is no rbi rules for pl insurance is not compulsory why you people forcing they threatening if you not ready to buy insurance we won't process your pl, i was in urgent need so i agreed and applied for 1.25lack loan amount they selling they insurance policy in this pattern without consumer intrest. Rbi also know about this fraudulent tat is the another tragery. How to raise a compliment against those people. Let me know.

Regards,
Suresh. V

I have cancelled my flight from Delhi to Mumbai. Goibibo has processed my refund. But still sending so many complaint mails hdfc smart buy has not processed my refund. Flight details-
Booking ID- N6EXFU93E
Booking reference - XFU93E
Order ID- [protected]
BANK reference number for transaction (given by goibibo ) - CRED379003
DATE of travelling - 18/02/16
Date of cancellation- 08/01/16
Traveller name- Saurabh keshari
Email id- [protected]@yahoo.co.in
Amount to be refunded- Rs 838

I got the same call from the same number. HDFC are you doing or taking any actions against these calls and also what is the kind of security you are offering to your customers.

Request you to please do something about this as this is putting bad impression against HDFC.

The number involved in my case is +[protected]. From where did they get your database. It is such a vital resource to an organization I believe.

Regards,

Hi Team,

I have been a customer with HDFC credit card since 5 years, Since a I hold a Solitaire Card as per the T&C if i spend 75k within 6 months I am eligible for a Rs.1000 voucher from Shoppers Stop. Maximum time of claim is twice annually.
I made a complain for not receiving the vouchers on 23rd October. I waited for for few and finally on 26th November i was told that we are out of stock and we shall provide you the vouchers once its available.
Waited and then I get a reply in December that the vouchers were delivered to me on 22nd November which shocked me.
I called the customer care and +[protected] where i asked for the courier despatch details the bank was unable to provide but Confident to claim that the vouchers were delivered. On 20th Jan again I get an email after multiple follow ups that the vouchers have been dispatched thru Blue Dart Airway Tracking number [protected]..
AGAIN THEY FOOLED THE CUSTOMER BY GIVING WRONG TRACKING NUMBER, BLUE DART DOES NOT TAKE 5 DAYS TO DELIVER STUFFS FROM CHENNAI.. IF IT WAS A TYPE I SHOULD I ATLEAST GOT MY COURIER.
THIS CLEARLY SHOWS THE MISMANAGEMENT OF THE TEAM.

I AM ALREADY DUE FOR THE 2ND SET OF VOUCHERS SOON I WOULDNT WANT TO SPEND MY NEXT 4 MONTHS DOING THE SAME... ITS THE BANKS RESPONSIBLTY TO SEND THE vOUCHERS ON THEIR OWN.

Customer Id[protected] Jyoti Gupta

Amount of Rs. 600/- Debited twice from my account, which is still not refunded.

Complaint lodged in HDFC on 12th January and got update will be resolved in 7 days, today 18 days have completed no response, cusotmer has to followup with the bank to get hte resolution.

This is the service which is offered to a Preferred customer.

Credit Card Settlement

Dear Mr. HDFC Bank manager/Loan Officer/Sr. Executive manager


This is Suleman Shaikh holding HDFC Credit Card(545226XXXXXX9667) now these days I am getting calls from collection agencies. I have personally met Mr Manohar(Deputy Manager) Mr Deepak Menon and Mr Gaurav Uniyal (Senior Managers Chakala Branch)all of them were very cooperative.Currently I am in deep depression and the only option left for me is to commit suicide if this is not resolved.


Below are my details...


Name- (as it appears on my credit card): Suleman Shaikh


Address-Flat 401, C/43, Sector 5 Shanti Nagar Mira Road East Thane 401 107

Contact number(s): [protected]

Current Outstanding-184000 (including interest and other non payment charges)

Proposed short settlement amount-INR 50000

So Dear HDFC Bank,

I am approving the above details myself as I am the victim of holding a CC and not making the payment of outstanding amount.


Summary: As I already stated that I have used this credit card and not able to make payents. So I noticed from past few months that the HDFC Bank collection agents started harassing me...That is very natural I do not have any complaints regarding this from HDFC bank.

Reason for not paying out my installments:

Dear HDFC Bank I got heavy loss in my business in the year of 2015. I tried my best to clear all the outstanding amounts but now I don’t have capacity to pay due amounts. & now I am completely depended on my relatives and my credibility is also zero in other banks due to name in CIBIL. So now I want to settle my credit card outstanding with the help of my relatives. I have met Mr. Deepak Menon and Gaurau Uniyal and offered them the settlement amount of INR 50000 but he asked me to pay INR 100000.Mr Gaurau Uniyal said that he will try to further reduce the minimum amout by[protected], I do not have the capacity to pay INR 100000 due to my financial condition therefore I am agreeing to pay 50000. Now it’s my polite request with bank to settle my credit card with this small value with considering my position.


This is enough and I just want to say that I have closed my business completely and I am still is Jobless and as the HDFC Bank harassing me day by day now a days so I have decide to settle the whole amount at one time with the help of my Relatives/ friends and Parents...


So I requested to you Dear HDFC Bank Please show your mercy on me and please call me and please settle my credit card as soon as possible as one time settlement.


I will be very grateful to you...

Following are my details for your convenience Sir:

Name: Suleman Shaikh

Credit Card no-545226XXXXXX9667

Address: Flat 401, C/43, Sector 5 Shanti Nagar Mira Road East Thane 401 107


I will be very oblige if you can decide a minimum settlement amount for my credit card...


Thank You HDFC Bank...

I have my visa card and i cant register it on my net banking saying its registered to another user and when i click to deregister it from that it juct says temporily service not available and its been like this ever since. please do something about it.

Dear Sir,

I have a two wheeler finance from your bank, Today (24/01/2016, Sunday), I got call from this Number: [protected] for pay the pending installment which is two month pending.
Because of my situation is critical and facing such a financial problem, so i was not able to pay, He has talked with me very badly, and telling that openly his name to complain at branch.
This is not the way to talk and i really want this to solve.
Give best result.

Dear HDFC


Please note that i applied for HDFC Credit Card and got Reference No : [protected]S1. I got all verification done at my office and residence too. I got multiple calls at office too for verification.

Today got checked in HDFC Link showing track your card application. Found the reason as follows.

Application Reference Number
[protected]S1
Status
DISAPPROVED
Remarks
DISAPPROVAL OF THE CREDIT CARD APPLICATION DOES NOT REFLECT IN ANYWAY ON YOUR CREDIT STANDING OR YOUR FINANCIAL STABILITY


We told to HDB Financial who called us for Credit Card and we never gone to HDFC for the same. Executive called and we given all papers and verification also done positively.

I called Customer CARE and they are not giving any reason for Rejection. As per RBI GUIDELINE CIRCULAR NO - RBI/[protected]/100 BOD.FSD.BC.23/24.01.011/2008-09 DATED[protected]. HDFC Bank should give us reason or else we also file complaint in RBI and bank ombudsman.

We want Reason for Rejection as it will hit my CIBIL. If we will not find reason for rejection, we will file case in Consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against HDFC. I never had any credit card or liabilities from any bank in the past.

Please provide reason or else i will file case in consumer court.

Regards

S.Mariappan
cell : [protected]