HDFC Bank Complaints & Reviews

We are being harassed by HDFC credit card division over my ex-tenant's credit card. Given that tenant name is same as
my father's name and the ex-tenant is not paying his dues, each time guys from HDFC comes and shouts at my mother for not paying dues.

The ex-tenant vacated my house one year back and haven't changed his address. We have informed HDFC several times the change of address, but they
do not bother to call the ex-tenant and instead they show up at my home and shout at my mother.

Bank manager has said he cannot do anything unless the ex-tenant changes his address with HDFC.We need this issue to be resolved.
HDFC has current phone number of ex-tenant but not his address. They have refused to heed to our request for the past 11 months.


Affected citizen.

Note: My father and ex-tenant has account with HDFC and both have credit cards. Except floor name difference in address, everything is same. The ex-tenant is working with AXIS bank. I have asked HDFC to contact the ex-tenant to contact the person but they are inclined to do so.

Hi,
I am HDFC Bank Customer. My Salary account number is [protected].
Since October there is a deduction of 687 Rs/ from my account as CESS charge ( Not maintaining of Minimum average balance.) Till now approx 2500 Rupees deducted from my account. This is my salary account, So Why do I maintain AMB. It is 0 balance salary account. Kindly refund my all deducted amount as soon as possible. Also revert me back on my mail ID- [protected]@gmail.com and Contact number is [protected].

My no.[protected] I have requested him to call him after one hour as I was in meeting but he has refuse to accept the request and called more than 50 times within this hour and used bad words and hurting language like go to gurdwara and others.. I feel if any delay payment hdfc charge interstate normal overdue and panel interest then y these pupils are harassing to the customer and using misappropriate words . Have recording also if need I can send u the records.I have not able to understand wetter repeated complains how hdfc is keeping these people's on their panel who are not able to give their employee I'd to record the complain against them .. kindly reply back with a action taken by the bank and hdfc bank no from which he called 66577530, 66577560, 47475300..referring matter to legal action.

MY NPS account is opened and is still in processing even after 20days. Worst people and worst service. I needed my documents last week to process my tax service at my office. Our deadlines are over. I have informed HDFC securities to not delay. They assured me that it will be done in 7~10 days. Its been 21 days now, even today they are saying they need 8~10 days. Worst service

In my Unbilled cc bill 572.50/- has been added as FIRST YEAR MEM FEE INCL ST & SBC 572.50/- on Date 25/01/2016 . I am really confused after seeing this, At the time of issuing the card HDFC people said me that card was free of cost with no annual fee and it will be waived off.This is something which was never told to me. I received CC on date 02/01/2016 and using cc from 6/01/2016 only.

I am having a car loan vide HDFC BANK AUTO LOAN #31491911 and EMI is deducted on 7th. day of each month from my bank a/c with SBI. In this month i.e Jan2016, the hdfc did not submit for ECS by stipulated date and instead compelled me to deposit in cash on 24Jan, 2016 for which they issued a cash reciept. Later on 27Jan, 2016 the HDFC bank did submit the ECS also and got my SBI a/c deducted for EMI of Rs.6226/=

I am having a Car Loan and a Saving Account with HDFC Bank.
Auto Loan A/c No. 19426959
Saving A/C no. [protected].

I received a letter from your bank dated 16th Nov., 2015 that due to 1 bounce installment (Month - July, already paid via receipt No.[protected] on 16th July, 2015) my Saving A/c will is been holded and for assistance i can contact Mr. Sumit R. Rastogi from HDFC Bank.
I was already in touch with Mr. Rastogi earlier and he already knew that all my installments are been payed properly and the installments which bounced were already cleared by me, so he assured me that my holded funds will be cleared soon and will be transferred into my A/C soon.
But,
instead of release of funds, my Saving A/c was debited by Rs. 7027/-, i reported the same to Mr. Rastogi but after that he is regularly ignoring my calls. I mailed the same to HDFC senior officials via mail, i got the reply that all my payments are clear and the letter stands VOID, but funds didn't came back to my A/C. Also, I was given the number of Some Mr. Vineet Puri, but he is also not responding.
I the mean time I also visited your ITO branch to meet Mr. Rastogi and at that time he told me that he had already mailed to his some "CENTRAL TEAM" but they are not responding on my case.
Now, because of all this case i am facing problems i.e.
1. Unable to go for foreclosure.
2. Unable to sell my car and switch to new car.
3. My car is already 1 year old and depreciation value is been increased because year has changed.
4. My CIBIL score has gone down.
5. Unable to apply for HOME LOAN and Credit Card.

Further, I would like to tell you that bank has left me with no option other than no further installments would be paid till the case is resolved and the fund is been transferred to my Saving A/c and to escalate the case to OMBUDSMAN and to consumer court.

Dear Sir/ Mam,

This is in regards to harassment by HDFC Credit Card collection division. I have been a cardholder of HDFC since 2013 whereas my credit card # is [protected]. The card was given by HDFC agent outside my office premises i.e CRM services pvt.ltd in Gurgaon. I have been regulary paying the bills till last year when my process Telus was withdrawn by the client and we all were left jobless.

The actual card due which was around 38K was added upto 73K by the bank with all the intrest charged on it. I started receiving calls from the bank and went into a mutual agreement with one Mr.Nikhil[protected]Manager Collection Division) whereas i was supposed to pay Rs.2000 and that will be taken off from my main balance thereby i will get a chance to Pay off my dues in full, which i have readily agreed and am paying since Jan, 2015.

However Sir/Mam, since last 6 months i have been getting calls from another HDFC collection agent Mr.Saddiq[protected] who have been v rude in his approch.The guy talks to me as if I have no self respect.

Sir/Mam I am still respecting the arrangement that was offered to me paying Rs.2000 every month (except Jan 2016) however the recent notice that I have received from the bank shows my due still in excess to 73K that's in completely no-no to what i was told before. When i talked to Saddiq about this, he was v rude and said that since I have EATEN bank's money, I will have to pay whatever is showing now. He is forcing me to get a settlement done, the amount which he quotes is completely not possible for me to payoff. The guy calls me up from both landline & Mobile Ph, the number of which I already have mentioned.

Sir, with a v honest intention to pay off the money I owe, I thereby request HDFC Bank to offer me a valid Payment Arrangement that could take care of this issue. I also request to take Mr.Saddiq off my case as talking to him leaves me humiliated and i really get uncomfortable by his Pitch and way of asking money (inspite of me making payments)

Thanks & Regards
Shivesh Kr Lal

My credit card is charged with Late fee incessantly for 6 months(which was not explained at the time of issuing the card) and I asked for a waiver of two months which they agreed upon me ensuring that the payments will not be delayed further. When I called to enquire about the status, the Customer care executives way of handling the issue is quite humiliating and irresponsible. Executive ask me to keep the call on hold and the wait prolongs incessantly. I request a refund of the late fee for the current month and the bank should ensure that their executives maintain the decorum while handling the customers.

Thank you

I had opted for the above insurance policy in the month of October. While taking the policy the agent Mr.Vikraman had informed me that the Policy was available based on my HDFC Credit card. I have the following 2 grievances from my side.
After making the payment in full(via credit card), the agent, promised to convert the policy amount to EMI. But he had not converted the amount to emi within the stipulated time and converted the amount to emi on Dec 8. This made me to bear the credit card finance charges for 2 months which is around INR 6500.
Also at the time of taking the policy he had mentioned that the interest on emi conversion would be refunded as cashback from HDFC life.But the emi conversion shows that it has been converted to emi at 13.20%.
Please look into the issue of false promises delivered by your agents. I have been a HDFC customer for the past 6 years .I am terribly distressed at the waste of my time and money by associating with your insurance scheme. The customer service has easily written off my issue by saying that i need to have written proof of such offers from the agent. I would escalate this this issue of HDFC life sending such fraudulent agents to my house.
These are the details of the agent who i made the sale.
Mr Vikraman B
Phone : - [protected]

Dear Sir,

Myself Harshal V. Bagul I have my Salary Account OF HDFC Bank. but without any mail or call bank will debit my 687.00 Rs. for AMB chrg. and as i know if any kind of salary A/c. there is no any Average monthly balance charges, once a time i requested to bank but they can not refund my balance.

Regards,
Harshal V Bagul
Mob No. [protected]
Email. h.[protected]@gmail.com

I am Gariki Johnson my employee code:148846 worked as demat accounts sales officer in jubilee hills branch (3937) Hyderabad.
Joining date : 11 August 2015.
offer letter given date: 16 September 2015
salary account opening date: 5 October 2015
Resignation given on : 10 October 2015
My salary is not given for the reason of probation period 6 months is not completed. i am not satisfied to this reason

Myself m.Siddartha and account no in hdfc bank [protected], tirupati andhra pradesh, consequently from my account without any authorization

11 jan 2016 amb chrg incl st & cess for dec2015 11 jan 2016 rs 240.55
11 jan 2016 amb chrg incl st & cess for nov2015 11 jan 2016 rs 687.00
27 jan 2016 [protected]emi rtn charges-jan 16 130116 27 jan 2016 rs 200.00

Request to refund the amount asap, other wise we may choose other bank next month onwards

Hi,

I raised the complaints two times on my late fee charges reversal on my credit card, here are the below requests:
[protected]
[protected]
none of the persons responded from HDFC Bank.

is this way the bank harassing genuine customers??

bludy fools. what are you thinking about genuine customers like me. you people understood well like who bluffed the bankers like in
crores. who genuinely paid on time like me, for them only harassment will be there in HDFC.
Here i am writing with frustration with HDFC services.

i have the money in my account, but do not pay until reversal of late fee charges which was taken unnecessarily.

on Jan12th, 2016 I received a call from the below number saying that, pls pay the minimum due amount so that the late fee will be reversal. but do not happen and more over again they charged late fee for this month also.

recieved call from cc dept: [protected]

Dear Sir, I want to transfer my existing home loan account to some other bank and for which i received offers from various other banks like canera, indiabull, hdfc etc. After going through all the offers, finally i choose HDFC bank. On 13 Dec 2015, finally i submitted my all the legal documents concerning to property, sale deeds, payslip, form 16 etc to the HDFC representative Mr Jayakumar along with Rs 12, 000 cheque. After that whenever i contacted to Mr Jayakumar in his cell no [protected] regarding the progress of loan application, he always said it will take few days and finally he said me to do contact with branch manager Mr Venketash on his cell no [protected] for further clarification. while contacting to Mr Venketash, he also gave silly excuses like there are many holidays in between that why it will take this much time. On 30 Dec 2015, i got message from HDFC, Marathalli regarding the receipt of application and he allotted me File No.[protected][ID:55384285]. On 9 Jan 2016, i got another message from HDFC in which wrote "PROPERTY OWNERSHIP DOCUMENTS REQUIRED" and for more information/clarification they suggest me to contact with Mr S NARAYANAN on[protected]/[protected]. As message is not clear so i contacted to Mr S Narayanan on 11 Jan 2016, but he was also not able to clarify what all documents HDFC actually required and he said to reply that mail that i have already submitted all the documents to HDFC executive so i did the same thing on 11 Jan 2016. But on 15 Jan 2016, again i got the same message from HDFC regarding "PROPERTY OWNERSHIP DOCUMENTS REQUIRED". while again contacting to MR Narayanan, again he was not able to clarified it and he said me if you are not satisfied with our procedure then send us a mail and take yours application back. Now, question is raised HDFC is such a big private bank and upcouse it name and fame is also very good in our society but still their employee provide such type of services to their customer. Mr Jayakumar to Mr Venketash to Mr Narayanan, Persons are keep changing but task is still not completed and moreover the way they behave with customer is such a low class which i can't explain in words also. Its my humble request to HDFC CEO or others senior officer please take care of yours staff and customer else its will take only few days to come down. Last but not the least if you (HDFC) are not able to provide me loan then also there is no issue as others are very much interested in me but please return all my documents back to me so that i am able to apply it in another bank. For any clarification please contact at any time. Awaiting for yours positive response. regards, sunil bhandari [protected] [protected]

The agent of hdfc standrad life insurance co, he misguide my father
and doing the policy of my name without any information and he use my sign from from photostate copy of my documents, i was complained regarding this in oct 2015, and request for the cancel my policy and refund our money, company post me a letter on dated
26 oct 2015 and request to submit the origanal documents of policy
we have send the origanal document of policy but we have not recive any refund money from company from at till date, if company not take any action immidately, i will complaint against the company in consumer form, my policy no is 17877144

Sir, the HDFC bank has been charged interest of Rs. 86.65 plus S.Tax on cancelled EMI for one day and the amount of Rs. 7999 has already been credited to HDFC bank on 13th Jan-16. It is approximate 100% interest charge on Principal Amount for one day. I have done so many call and mail to bank, but anyone not to give proper answer or solution till date. The details as follows,

it is noticed that the bank has debited Rs. 7371 and refunded the principal amount of Rs. 628 (Rs. 7999 - Rs. 7371) which has been charged in last month statement. But the bank had charged also the interest of Rs. 86.65 plus S.Tax which has not been reflected to my unbilled statement till now.

Please do needful action from your end.

Hi i have salary account with hdfc and today i checked in statement 3 times rs.28 has been charged for over usage of atm but i didn't get a single msg from bank this could have been msged by banker a world class bank service is pethatic like thief they looting money from account.

I have applied for personal loan they forcing to buy a insurance policy for every loan more than rs.2000 for security purpose if the customer failed to pay the amount then bank will claim through that policy and that insurance policy again is they own product hdfc hergo, i asked there is no rbi rules for pl insurance is not compulsory why you people forcing they threatening if you not ready to buy insurance we won't process your pl, i was in urgent need so i agreed and applied for 1.25lack loan amount they selling they insurance policy in this pattern without consumer intrest. Rbi also know about this fraudulent tat is the another tragery. How to raise a compliment against those people. Let me know.

Regards,
Suresh. V

I have cancelled my flight from Delhi to Mumbai. Goibibo has processed my refund. But still sending so many complaint mails hdfc smart buy has not processed my refund. Flight details-
Booking ID- N6EXFU93E
Booking reference - XFU93E
Order ID- [protected]
BANK reference number for transaction (given by goibibo ) - CRED379003
DATE of travelling - 18/02/16
Date of cancellation- 08/01/16
Traveller name- Saurabh keshari
Email id- [protected]@yahoo.co.in
Amount to be refunded- Rs 838

I got the same call from the same number. HDFC are you doing or taking any actions against these calls and also what is the kind of security you are offering to your customers.

Request you to please do something about this as this is putting bad impression against HDFC.

The number involved in my case is +[protected]. From where did they get your database. It is such a vital resource to an organization I believe.

Regards,