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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 1359

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S
s.sAHA_2015
from Bengaluru, Karnataka
Jan 19, 2016
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Address: Bangalore, Karnataka, 560076
Website: www.hdfcbank.com

Hi, I want to share the pain o[censored]sing HDFC CREDIT card with the readers to alert them. The customer Care of HDFC does not bother to answer the customer queries. I even reached the Principal Nodal officer, but none is bothered to look into customer issue.
The customer Care cuts the call on face if they are not bothered to answer.
The HDFC Credit Card customer service has degraded infinitely with time. A simple password reset is also not done properly, and they are unwilling to also give the proper bill details in query.
I am going to drop the HDFC Credit Card service.
NEW USERS PLEASE BE CAREFUL BEFORE TAKING HDFC CREDIT CARDS.
HDFC Bank customer support has been notified about the posted complaint.
Dear Saha,

Apologies for the inconvenience caused. Request you to write at [protected]@hdfcbank.com along with card details, concern and contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will check and get back to you.

-Anay
HDFC Bank Customer Assistance
This is Autogenerated reply, they will even not reply to mails. ### bunch of crooks...!!!
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    A
    Apurva Bajpai
    from Mumbai, Maharashtra
    Jan 19, 2016
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    Address: Pune, Maharashtra, 411057

    Hi, recently I have been charged with NRI 520, under narration "DC INTL POS TXN MARKUP+ST". I had not made any transaction .This is totally not acceptable, a bank just cannot unnecessarily keep on detecting customers money
    +1 photos
    HDFC Bank customer support has been notified about the posted complaint.
    @hdfc bank - I want my money back, its a scam from your side and the internet is flooded with it.
    Dear Apurva,

    Your email has been received vide ref id[protected]. We will respond to you in 3 working days.

    -Anay
    HDFC Bank Customer Assistance
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      J
      jayathi0304
      from Mumbai, Maharashtra
      Jan 19, 2016
      Resolved
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      Resolved

      Address: 612001

      I availed a personal loan (No : 3529465 ) from hdfc bank. I was prompt in repayment of dues. For the past three months, due to my personal problem i was unable to pay my due on date. Yet i managed to pay the dues within 10 days from the actual due date. But, hdfc bank sent agent to my home and started harassing me and my husband . My actual due date is 7th of every month. On december 2014 my emi bounced and a agent named mr. Kannan s came to my home and shouted like anything and spoke illegal words. I told him that i will pay day after tomorrow. He accepted and went from my home. The next day he came and started harassment. He saw my children and asked me " you know to [censored], but don't know to pay the money you owe". I don't know what i will do if you fail to pay within an hour. I was very much ashamed of this word and was about to commit suicide. But now living for my children. Hdfc bank collection agents are not gentle . They are very rude and don't know how to treat customers, especially lady customers.
      Jan 22, 2016
      Complaint marked as Resolved 
      They called me and assured to take necessary steps to take action against the executive who misbehaved.
      Agent Name : Kannan S
      Agent ID : KANN140477
      Agency Name : Excel - Trichy
      Dear Sudipta,

      Your email has been received by our senior management team. They will respond to you shortly. GRCA: APW[protected]MP.

      -Anay
      HDFC Bank Customer Assistance
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        N
        namrata_3
        from Hyderabad, Telangana
        Jan 19, 2016
        Resolved
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        Address: Mumbai City, Maharashtra, 400078
        Website: www.hdfcbank.com/personal/customer-centre

        Hi Team,

        I had applied for a Gift card by netbanking through hdfc netbanking facility.The gift card didnt got delivered and then i applied for the cancellation and the refund of the amount from Gift Card .

        Its being a month already when the card got returned back still i didnt got the refund back.
        I have visited the nearest bank so many times.(KanjurMarg Huma, Mumbai Maharashtra)

        Regards
        Namrata Mishra
        +1 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Dear Namrata,

        We are unable to track the card details basis the reference number given by you. Please mail us at [protected]@hdfcbank.com from your registered email id with your account number from which the amount was deducted and registered mobile number.

        -Anay
        HDFC Bank Customer Assistance
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          R
          ravijoshi0718
          from Bhavnagar, Gujarat
          Jan 19, 2016
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          Address: Rajkot, Gujarat, 360005

          My Payment was rejected by VISA saying that there was a NETWORK error, and I was informed after 4 Days and there was no Communication from HDFC BANK CREDIT CARD regarding this. I have been charged LATE fee and Interest would also be charged. In such a hightech companies like VISA has a NETWORK ERROR for whole day and they reject the Payment. This is not acceptable. Plz do the necessary.
          HDFC Bank customer support has been notified about the posted complaint.
          Dear Rajiv,

          Request you to write at [protected]@hdfcbank.com along with card details, concern, charges levied and contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will check and get back to you.

          -Anay
          HDFC Bank Customer Assistance
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            A
            aniltirupathi
            from Pune, Maharashtra
            Jan 19, 2016
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            Address: 411057
            Website: hdfcbank.com

            Hi, My name is Anil, I took credit card from HDFC bank and when i lost my card i have called customer care and update them the same and the same day itself cleared what ever amount said by customer care but after 3 months they have started calling me saying that some amount is pending and i asked them for some statement . After that they did not do any call for 2 months and again started asking same thing when will you pay the amount it will increase every month with adding interest if you are not paying, the interesting part is for the block card they are showing some amount asking me to pay with interest and they don't have any statement why it was pending. please help me how to proceed. Thanks alot for your help Anil
            HDFC Bank customer support has been notified about the posted complaint.
            Dear Anil,

            Apologies for the inconvenience caused. Request you to direct your query to [protected]@hdfcbank.com with your card number, contact deatils, concern and charges levied. Kindly quote the reference ID- TTU[protected] in the subject line of the mail. Will check and update on priority.

            -Anay
            HDFC Bank Customer Assistance
            [protected] is my card number, Kindly check and let me know
            [protected]
            Still no response from bank but getting 15 to 20 calls daily, no one is ready give statements but asking me to pay the amount.
            Kindly respond as soon as possible
            a guy called me and said he is calling from HDFC bank regarding this complaint and asked for my debit card details when i gave him my debit card number, he started asking for CVV. I just disconnected the call and called HDFC customer care to complaint about this, they said its a fraud call and will investigate.
            I don't know, why i am not getting any response from Bank but regularly they are calling me. Please provide me some statements or please suggest your team not to call.
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              P
              purir57
              Jan 19, 2016
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              Address: Kota, Rajasthan, 323305

              Sir, my auto loan acc.no. 28685759 of car rj o9/ua 5331 from hdfc shoping center kota branch raj. month dece.-15 and jan.16. I deposit cash in branch with in 8days. jan-16 ECS not posted by hdfc bank on due date 5th january-16. I continue recieved sms due EMI and overdue amount on18 jan-15 I was deposite cash On 13 jan 16. Rajendra puri kota Raj.
              +1 photos
              Please check my loan account and remove unwanted due amount.
              Thanks.

              Unwanted penalty and overdue amount - Comment #2295874 - Image #0
              Dear Rajendra,

              The payment made by you has been creditted to your loan account. For further assistance you may write to us at [protected]@hdfcbank.com.

              -Anay
              HDFC Bank Customer Assistance
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                S
                subodh arun dixit
                from Ahmedabad, Gujarat
                Jan 19, 2016
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                Address: 416008

                Policy No.: 13344898 | Plan: HDFC Young Star Super Dear MR Subodh Arun Dixit, Your premium payment of Rs. 20000.00 towards the above mentioned policy has been successful on 07/01/2016 at 11:41 AM. A soft copy of the premium receipt will be available on www.cp.hdfclife.com within 2 working days. In case you have paid the premium in advance, the premium amount will get settled in the policy only on the premium due date. BUT STILL, UP TO DATE I HAVE NOT RECEIVED THE RECEIPT OF THE PREMIUM I HAVE PAID
                I have paid Rs 15080 & Rs 15080 towards Policy No 14499866 and 14499890 on 7th July 2016, but still up to date I have not received the receipt of the premium I have paid.

                thanks
                Hi Dhiren, we would like to confirm that we have received the premium receipts have been uploaded on My Account. You can retrieve the same from My Account for your perusal. Thanks - Ameiya. HDFC Life.
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                  S
                  schitreddy
                  from Hyderabad, Telangana
                  Jan 18, 2016
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                  Address: Rangareddy, Andhra Pradesh, 500079
                  Website: www.hdfcbank.com

                  Hi...HDFC bank recently reduced reward point value for my credit card without even notifying me. Initially it was 400rs for 1000 reward points. Now it bacame 250 Rs for 1000 points. As i had reached out them they told me that it was reduced by considering market.This is too ridiculous "I should get What ever i had been assured"
                  HDFC Bank customer support has been notified about the posted complaint.
                  Never go for HDFC
                  Dear Customer,

                  Request you to email us at [protected]@hdfcbank.com along with your card details, contact detail and your complete issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will check and revert to you on priority.

                  -Bejoy
                  HDFC Bank Customer Assistance
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                    R
                    rohit16
                    from Mumbai, Maharashtra
                    Jan 18, 2016
                    Resolved
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                    Resolved

                    Address: 411047

                    There are wrong HDFC home LOAN account numbers reflecting in my CIBIL report.

                    I have never taken these home LOANs and when I raised a dispute with CIBIL regarding these account numbers, they say that HDFC bank has responded saying that these accounts are correct.

                    I have been chasing CIBIL from the past 2 months but still all efforts in vain. They keep replying with that same BS that they only update information provided by financial institutions.

                    Please note that I have been facing mental agony because of this and I am going to sue HDFC for this. You guys then decide whether it's CIBIL's fault or HDFC's fault.

                    I am also going to send this email to Aditya Puri (MD of HDFC bank).

                    Fed up of this CIBIL & HDFC.

                    Here are the home LOANs that are reflecting incorrectly in my report -

                    1.[protected]
                    2.[protected]
                    3.[protected]
                    4.[protected]
                    5.[protected]
                    Jun 1, 2017
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 13, 2017
                    HDFC Bank Customer Care's response
                    Dear Rohit,

                    We request you to kindly send us your details like mobile number and email id so that we can address your concerns effectively.

                    Regards,
                    Team HDFC Home Loans.
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                      K
                      kartkann83
                      from Bengaluru, Karnataka
                      Jan 18, 2016
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                      Address: Bangalore, Karnataka, 560017

                      I'm a customer of HDFC bank. My account was a salary account earlier and later it was moved to a normal account. I have been using this account for the past 5 yrs. Recently amount of Rs.858.75 was deducted as AMB CHRG INCL ST & CESS charges. I was making sure that I have maintain average monthly balance in my account every month. Without my knowledge, this much amount was deducted and I'm not sure on what basis they calculated this charge and without informing the customer how they are deducting like this?. Pls help me in getting my money back from the bank, ...any procedure I have to follow to raise a formal complaint anywhere ? My account no. is [protected].
                      HDFC Bank customer support has been notified about the posted complaint.
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                        G
                        Govind Trivedi
                        Jan 18, 2016
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                        Resolved

                        Website: www.hdfc.com

                        I generate netbanking password and then logging I don't sure can wrong more time so locked my account. My a/c no. [protected] . Plz solve it . Thanks Sir
                        May 12, 2016
                        Complaint marked as Resolved 
                        Yes Thanks to resolve
                        HDFC Bank customer support has been notified about the posted complaint.
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                          A
                          ana@madhu
                          from Hyderabad, Telangana
                          Jan 18, 2016
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                          Address: 500036
                          Website: hdfc ergo online

                          On 7 th jan i called to hdfc credit card department, pls cancel the payment of 23350.to hdfc ergo.till date the issue not closed.i am unsatisfied with hdfc and ergo
                          HDFC Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          Request you to email us at [protected]@hdfcbank.com along with your card details, contact detail and your complete issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will check and revert to you on priority.

                          -Bejoy
                          HDFC Bank Customer Assistance
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                            I
                            Idhaya Kani
                            Jan 18, 2016
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                            Address: Chennai, Tamil Nadu, 600013

                            I am having hdfc credit card using it for past 3 years.hdfc customer service waiting time is more and cutting calls often when calling for enquiry now a days.number - [protected].
                            HDFC Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            Request you to email us at [protected]@hdfcbank.com along with your card details, contact detail and your complete issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will check and revert to you on priority.

                            -Bejoy
                            HDFC Bank Customer Assistance
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                              Y
                              yogesh10
                              from Pune, Maharashtra
                              Jan 18, 2016
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                              Address: Pune, Maharashtra, 411057
                              Website: www.hdfcbank.com

                              I have order MI phone from the Amozon website on 16th oct 2015 and payment was made through the HDFC bank.They have mentioned that for this purchase I'll receive my cashback on 17th jan 2016.But not a single rupee I have received.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              Request you to email us at [protected]@hdfcbank.com along with your card/account details, payment details, contact detail and your complete issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will check and revert to you on priority.

                              -Bejoy
                              HDFC Bank Customer Assistance
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                                Laxmiprasad DB
                                from Bengaluru, Karnataka
                                Jan 18, 2016
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                                Address: Bangalore, Karnataka, 560055

                                I have a HDFC account number : [protected]. 2 years back I was staying in one rental house. I had received a call from hdfc customer team and they told me that I can pay a BESCOM bill through HDFC. So then I updated my bescom account ID and set my account for manual payment. After that I used to pay bill and my friends and families bill through hdfc because that was a good feature. Now the HDFC changed manual payment option to autopay without informing me and they have deducted 5, 297.00. Rs.5297 is not my bill. Why the HDFC cheating this way without any notifications. This happened to my friends as well. They all are got shocked and started discussing about their money deduction. Requesting Consumer Complaint team to help me to get my money back. Some times I will add 4 to 5 bescom IDs to my account if they tell me to pay the bill. If hdfc changes this option to autopay without informing customers, do I need to pay all of their bills?
                                +1 photos
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  manojnarkhede
                                  from Mumbai, Maharashtra
                                  Jan 18, 2016
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                                  Address: 422013
                                  Website: amazon

                                  Dear Sir/Mam, I had purchse of Redmi 2 prime mobile from Amazon through debit card from HDFC. till date i didnt get cashback offer money which was actually to be deposited by 17 jan 2016 Amazon Order No.[protected]
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Oct 28, 2016
                                  Updated by manojnarkhede
                                  cashback received
                                  Dear Customer,

                                  Request you to email us at [protected]@hdfcbank.com along with your card details, transaction details, contact detail and your complete issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will check and revert to you on priority.

                                  -Bejoy
                                  HDFC Bank Customer Assistance
                                  got my money
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                                    Mukeshkumaryadav868
                                    Jan 18, 2016
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                                    Address: Sikar, Rajasthan, 332712

                                    Dear sir Kindly look into this matter and do the needful as the first time transaction got failed but my amount of Rs 600 had been deducted while paying the fees of C-TET 2016 through HDFC Payment gateway.I made the payment of Rs 600 through HDFC payment gateway from STATE BANK OF BIKANER & JAIPUR on 21th DEC but the transaction was not successful then again I made the payment through HDFC Bank Branch on 23 DEC and then the transaction was successful.MY ctet reg no is 70000790 .So I want my refund of Rs 600 which I made through HDFC payment gateway.. So I request you to look into this matter and do the needful on urgent basis. maitri deb [protected]
                                    Apr 08, 2018
                                    anilraj2013's response
                                    3/4/2018 I paid rs 540 to tangedco for eb bill payment amount debited from account but not credit to tangedco so refund me rs 540
                                    On 19may i paid rs 537 as elctricity bill. otp was received and entered in your gateway. The payment has not gone to HP electricity board. pl refund the amount ref no[protected] IGABIHTWH7
                                    My UPI transaction Id:[protected].
                                    Payment of amount rs 1850 is not credited to receiver's account (RGPV Bhopal)
                                    Rs 540 I paid for tangedco amount debited from my account but not credit to tangedco so please refund
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                                      barath kj
                                      from Bengaluru, Karnataka
                                      Jan 18, 2016
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                                      Address: Namakkal, Tamil Nadu, 603408

                                      I am BHARATH.K.J I was worked with HDFC Bank as Branch Sales Officer at RASIPURAM Branch(Tamilnadu) and my Emp Code is 140516.I was quit my job at 21st JULY 2015 but still I have not getting my PF amount.Kindly help me to get that amount. My contact:[protected], [protected]@GMAIL.COM
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We request you to write to PAD.[protected]@hdfcbank.com for any further assistance / clarification for your issue towards PF.

                                      -Bejoy
                                      HDFC Bank Customer Assistance
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                                        santosh2345garg
                                        from Alwar, Rajasthan
                                        Jan 18, 2016
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                                        Address: 301707
                                        Website: www.Hdfcbank.com

                                        Sir, I transfer money on 23 Nov. 2015 to the Account No.[protected] of ICICI bank IFSC coe icici0001144 Rs/ 9520. But Rupees are not transfered to this acount but decrease from my account . I call to sustomer care but they said money has been tranfered and setteled in 3 days but till now money is not receved back.please register a complain regarding the HDFC bank to give my money back. My Account No. is [protected] Name Santosh Mob. No./[protected]
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your correct account number / Customer identification number, and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information

                                        -Bejoy
                                        HDFC Bank Customer Assistance
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