HDFC Bank Complaints & Reviews

Hie I would like to change my registered mobile number in hdfc salary a online or through phone banking.I work Mon to Sat and it's very difficult to go to the branch to make the changes.when called on [protected] they always tell me different extensions. Please help

Dear sir,
I am Amit k singh . I am a genuine customer of Hdfc bank. I have been using Hdfc credit card since 2012 . I regularly pay all the required charges imposed by bank . But after the transaction done through their credit card using their gateway to vacations gateway from noida, i am in dark that how come HDFC bank is associated with some of the fake companies and doing business with them like vacations gateway, providing them his own gateways for the payment.
I and many more throughout the world trust this bank . In this manner any terrorist act can also be done, lots of pooling money through their gateway can be done.
i am sure HDFC BANK Will definitely look after this but as after mailing them lot and lot times regarding the same issue . i didn't get any response.
thats the reason i am writing this using this forum so that they can do some needful doing.
LET ME BRIEF THIS IN DETAIL

in the month of august i got a call from vacations gateway stating that they will provide free laptop after paying certain amount as because i am the loyal customer of HDFC bank. they even insisted that the payment will be done through the HDFC payment gateway . That's the reason i did the transaction .
they looted the money twice . and didn't refund the amount nor the gift.
any how i reported the same matter to the HDFC team but didn't got any legal steps towards them instead they charged me stating that the transaction was occurred. my hdfc credit card no is [protected] .
after being frustrated i had withdraw 40000 thousand cash using credit card so that bank will take some step . now i have stopped the payment to the bank untill they resolve this matter with their client VACATIONS GATEWAY .
REGARDS
AMIT K SINGH
[protected]

Dear Sir,

My name is RAJU KUMAR JOSHI I have open salary & Reimbursement AC in your AC.MY Customer ID is 66731503.
Now I have apply credit cards through bank with revelant documents.It will be hold due to cibil score down.
I have no any loan with you & others bank.
Kindly do the needful.

Warms Regards
RK JOSHI
[protected]
CARDS Application No-[protected]

Dear Sir

This is to bring to your kind attention that i have received a notice from your side on dated 02/01/2016 against “Suspended, status of captioned Cradit card [protected] with a/c of irregular payment of amount due, after reminder bank has placed a’ Hold on Funds ;in my HDFC bank a/c RECOVERED Rupees 12, 416.19 is issued by Officer Mr. Anurag Aggarwal from Legal support team.Land line no[protected], CTAno[protected]/02

Since, i am trying to contact Mr. Aggarwal, but i cannot success because the contact number not responding and no any mail ID mention in notice.

it seems, No meaning of complaint & 20 times reminder against false biling to cradit-card divison along with Grievance-redressal & other supporting team members.my complaint is still pending from 17 march 15 to till date. but sorry- nothing will do by team member. every time i am suffering due to card blocked/ late payment/ waiber o[censored]njustified chargeg to my bill, you will see my all send mails, why it is pendind last one year?


Behalf of the notice officer was forcelly RECOVERED the extra amount ruppes 13, 505.38 to my account on date[protected] & Permanantly blocked to my card by officer without any information as on date.i am trying to custome care no 61606161 but they are helpless due to card is blocked.

KINDLY GIVE ME THE DETAILS OF EXTRA RECOVERED AMOUNT RUPPES- 13, 505.38 on 18/01/2016, even the sarved notice on dt-02/01/2016 pending amount shown ruppes 12, 416, even, i have spent only 3700 appro. maximum.other chargeg will reflect to my bill is false

Even waiver of extra /unjustified chargeg - (Member fee + late fee + service tax + cess Tax + finance chageg+ paid monthly minimum amount to my bill) App .9800 ruppes is still pending...

I therefore request you to waive off the bill amount related to member fees, late fees etc. I already paid the actual amount to my expenses but a lot of false billing has been made related to my credit card.

Please consider my request & and resolve the issue ASAP
Looking forward to your prompt action on the same.

Best wishes

AM Tripathi

Mobile No [protected]


FYI :--1) Why, the company passed the false commitment at a time o[censored]pgrading the card & hidden charge ( member fee amount rupees 5206+562). & extra Late& other fee chargeg included in bill repeated add recived complaint
2) i am holding the Credit cards from year July 2009 to till dt. But i am in trouble after up gradation the card I am an old customer instead of encourages, i can not geating support to company.

3)My previous pending complaint & reference no- :--05/11/15 (Ref No[protected]R0021804)

.As per settlement letter Ref. No. S 1524122 dated 30/01/2015 issued by HDFC Bank Ltd.(sign. by Anil K Pujari A3057) for Rs.66000/- The payment made as follow:

1) Cash Rs.11000/- (receipt No.8073310 dt 30/01/02015)
2)Cheq. NO.203383 Axix Bank Rs. 11000/- ((receipt No.18172312 dt 21/02/02015)
3)Cheq. NO.516483 Vasai Vikas Bank Rs. 11000/- ((receipt No.18175206 dt 13/03/02015)
4)Cheq. NO.236008 Axix Bank Rs. 11000/- ((receipt No. Missing )
5)Cheq. NO.203391 Axix Bank Rs. 11000/- ((receipt No.18513206 dt 21/05/02015)
6)Cheq. NO.203398 Axix Bank Rs. 11000/- ((receipt No.18707401 dt 25/06/02015)

Inspite of clearing all dues HDFC Bank Ltd. still showing the Credit Card holder Shri Vishal Patwa (No. [protected]) as defaulter and No Due certificate is not issued

Amount 28.51 is getting deducted with the description NWD DEC CHG (ATM Withdrawal charges) eventhough my account was opened as salary account and was said there will be no sur charges for any no of withdrawals from ATM other than HDFC. There were no intimation regarding the policy change if any also. This is very bad and unprofessionalism as a reputed worldwide bank shouldn't be doing this.
Should I get my money Back?

Sir, i am given the despite repeated reminders mail & telephonic discussion against false billing to my card account to consern department from 17 March 2015 to till...
as per executive assurence i had paid the minimum amount time to time but nobody help even legal dept and sarved the notice on dt 02/01/16 of amount 12416 but forcelly hold my account & recovered unjustified account 13, 5054 on 18/01/2016. blocked my card permanentally, i trayied to maney times of customer care[protected], collection deptt.[protected]/02/04 &[protected]
Hereby, i am requesting you to kindly look in to the matter & resolve the issue in favour of me
regards. A.M.TRIPATHI [protected]

I have a salary account in HDFC bank and I withdrew Rs. 8000 cash from my nearby INDUSIND bank on 17/02/2016, I have lodged a complaint by calling HDFC customer care number quoting my account number, till date I haven't received my money back. I am salaried by profession and is urgent need of funds at the moment. Please help.

I wanted to have my EDC machine replaced. I called the HDFC customer care number who gave me another contact number. I called the given contact and I was told that they did not deal in the EDC Machines. After going through the process for 10-15 calls, I finally got connected to the merchant services. The merchant services officials informed me that they wanted TID no. which was not given to me. So they gave me a bogus email id: [protected]@hdfcbank.com. The mail failed to get delievered. They are deducting 150 rupees from my account and have not properly installed the machine.
I do not know where else to bang my head as I was so frustrated with their services. I have been trying to reach a sensible solution for 8 hours through calling them and mailing them, but all in vain.

Sir,
This is my HDFC credit card number [protected]. Last Nov-2015 i applied one Electronic products based on my redeemed points(9500). still i didnt get that gift. From customer care also no response. for that i meet hdfc head office (thiruvanmiyur, chennai) branch, but they saying to call customer care. i dont know when i get that...

I have applied for a personal loan, but the bank replied me that I have some CIBIL problem due to some payment issue. But I am not a credit card holder and I don't have any loan in hdfc by my name or in any other bank, so how would it be possible?

Dear sir/madam

i rama krishna bemani account holder of the hdfc bank since 4 yrs, under classic program, branch ramachandra puram, ashok nagar, went to the hydernagar branch to deposit cash in my own account teller mr raj, , do not have the ability to recognize the difference between the accounts, treats a classic account holder the same as regular ac holder, where the other customers pass by between and does there transaction, where we stand in line get ignored, pls take out that first come first serve basis, which did not happen to me, raj the teller argued to me as claiming my classic account as a max account which placed me in a embarrassing situation, and challenging, my account is wrong, the other personal bankers except one with pink shirts(sorry do not remember the name) others claim raj is write
i hope bm should take responsibility to update their staff otherwise banking will be a joke for the future customers
this is the third time i went through this situation

i dont mind closing my account rather than going through the bad situation put my self insulted, where employees do not know what they are doing


THANKS
RAMA KRISHNA BEMANI
[protected]

On 30th Jan, 2016 unfortunately I lost my wallet in the market containing my HDFC credit card. I called up the customer care for replacement and was told that I had a minimum amount due on my card on paying that I would be issued a new card.

Meanwhile I asked the customer care executive that how do i make payment as i did not have my card details and she asked me to drop a cheque to cc no. [protected]/3726 as this was their pool account and gave a ref no [protected] for the call.

I got a call from the collection agent a week after, he asked me to make the payment to which I informed him along with cheque no. that I have already dropped a cheque. The agent kept calling me 10 times a day that they have not recieved the payment so i shld pay in cash. I informed himm politely that we must wait for 3-4 days for cheque to get clear.

The agent was rude, mannerless and senseless. I got a call from my bank saying that cheque could not be presented due to wrong cc no. mentioned on it. So, i made a fresh payment by cheque and again when the agent called I informed him the same.

this time the agent who's name is MR. karan started shouting on me aqnd saying personal things wgich were unacceptable. Mr. Karan called me up several times inn a day from the following numbers
[protected]/7500/7300/5200/7400/7200/5500
and after i stopped answering his call he called up from[protected] and abused me over the phone.

As per RBI guidelines the collection agency cannot threaten the clients for recovering the money.

Hello, I am using HDFc credit card from the last 2-3 year but this time in my last month statement January 2016 they added Rs 2862 as a membership renewal fee. While offering this card to me no one told about his hidden charges. As I already do follow up this customer representative but they are not agree for reverse this amount. Before this card I am having the same HDFC card but for that they are charging 400-500 Rs yearly that is nominal but this time I am shocked, due to expiry of my last credit card in Jan 2015 they offer/issue me this card on Jan 2015. Its very bad experience this time.

Last four digits of my card is 6585. My credit card branch is Thiruvanmiyur (i.e. chennai). My card validation about to expire, it appeared like the new card going to get delivered to my old address. I have requested to change it multiple times. Despite reaching the bank in person, no one bothered in helping me but my request keep getting rejected for signature mismatch. Although, I myself appeared on the branch with all my proofs but none of them interested in looking at it.

I received a call from hdfc executive that am eligible for credit card of limit 1 lakh and i have received a call back also for same amount whereas card was issued for 40k only. Not sure how bank is doing such fraudulent sales. Can someone help me in this regard

Hi there, I want complain against your credit card house verification executive for providing a false information against my house. He came to my house for Enquiry, and also asked me some bribe to approve my credit card. And I have paid him also but he informed to the bank that am not living in the address. Tell me what am I supposed to do ?

I have a serious grievance with regards to my credit card #(xxxx xxxx xxxx 3645).
I see that bank has put up a lien of Rs.75000/- on my account showing as outstanding which is increasing every month. The sufficient amount was already deducted from my hdfc bank salary acct without prior intimation. Now I see that this amount is getting debited to an extent of my monthly salary and is taking a toll on me financially as I have personal responsibilities being a sole bread winner of my family.

I am totally dissatisfied with the way bank is taking advantage of me rather than sorting the issue considering that I have already made sufficient payment against my credit card payment. I am frustrated with the regular notices received by the bank when there is no mistake of mine. Bank has been harassing me and my family members where I have father who is a heart patient. I have already raised complaint in the past but no positive response from bank.

I need this to be sorted without being carried further anymore. You cannot just keep on debiting my a/c at your own will. I am also taking up this matter with the RBI & banking ombudsman as I have already suffered a lot with the intimidation and illegitimate debits from my alternate bank account.

Banks Behaviour : Regular follow up at my residence, abusing language, harassment, threatening, sending people at my place to threaten me and my family, bangs the doors of my neighbour and now threaten to put a lien on my account and deduct my entire salary.

Dear Sir,
i am Swetab Kumar having my saving account no [protected] with the HDFC Bank, Anand Vihar, New Delhi. firstly bank offered me Credit card on my account balance basis and promise to provide the contract in response failed to do so. After period they started putting levy charged on my credit card where i tried various time to resolve my probables. they did not resolved my problem after i reached to Hon'ble District Consumer Forum and filed a complaint against the them which still pending thereafter i stooped maintaining my saving account due to fear that they will deduct the same amount from my account and my matter ill get fluctuate in response they started deduction from my account and currently my balance is about Rs.4000/- negative monthly basis.

I believe your bank has crossed all its limit now. Here's the explanation to that;

I paid Rs.12, 000 towards my credit card registered in the name of Asavari Mate and Rohit Mate.

Post this, I get a statement indicating the outstanding on the account is around 1, 500 with the due date of 01.01.2016.

And still, you guys have the audacity to send a recovery agent today at my place asking for outstanding amount of Rs.12, 000. The recovery agent has no clue about the payment being made and he comes and asks us to pay the money.

You guys have been harassing me and my sister during her pregnancy, She got fed up and switched off her phone, Your customer service executives have been calling her in the hospital as soon she would switch her phone on even after telling them that we are in hospital. Now you send recovery agents to our house.

Now when the card is due for renewal we receive message that you will get a new card in 15days, we get upgrade information direct mailer. Then suddenly we get message that we cant renew your card and sorry for inconvenience. Instead of solving your own problems you are just going on harassing customer for your mistakes.

Couple of question that you will have to answer to us and media soon:

1. On what basis did you send the recovery agent without any updated knowledge of my credit card
2. Who gave you the authority to harass customer during such difficult and personal time
3. Why are payments made not being updated in your system
4. Who is going to take the responsibility of all this

This has been a terrible experience repeated from HDFC bank again and we fail to understand that your bank and its employees are so incentive and unprofessional.

Given the situation, I would like to put up a case against your bank in Consumer Court if there is no clarity on this issue within 24 hrs and written apology from Mr. Puri himself for leading such a disastrous and unprofessional organisation.
Apart from the case, we would also get media involved in this, since you guys don't understand professionalism and ethics.

I hope this incident sheds some light on the unethical and unprofessional practices happening in your organisation else we would do the honors.

Regards,
Rohit R. Mate