HDFC Bank Complaints & Reviews

Hi Team,

I have been a customer with HDFC credit card since 5 years, Since a I hold a Solitaire Card as per the T&C if i spend 75k within 6 months I am eligible for a Rs.1000 voucher from Shoppers Stop. Maximum time of claim is twice annually.
I made a complain for not receiving the vouchers on 23rd October. I waited for for few and finally on 26th November i was told that we are out of stock and we shall provide you the vouchers once its available.
Waited and then I get a reply in December that the vouchers were delivered to me on 22nd November which shocked me.
I called the customer care and +[protected] where i asked for the courier despatch details the bank was unable to provide but Confident to claim that the vouchers were delivered. On 20th Jan again I get an email after multiple follow ups that the vouchers have been dispatched thru Blue Dart Airway Tracking number [protected]..
AGAIN THEY FOOLED THE CUSTOMER BY GIVING WRONG TRACKING NUMBER, BLUE DART DOES NOT TAKE 5 DAYS TO DELIVER STUFFS FROM CHENNAI.. IF IT WAS A TYPE I SHOULD I ATLEAST GOT MY COURIER.
THIS CLEARLY SHOWS THE MISMANAGEMENT OF THE TEAM.

I AM ALREADY DUE FOR THE 2ND SET OF VOUCHERS SOON I WOULDNT WANT TO SPEND MY NEXT 4 MONTHS DOING THE SAME... ITS THE BANKS RESPONSIBLTY TO SEND THE vOUCHERS ON THEIR OWN.

Customer Id[protected] Jyoti Gupta

Amount of Rs. 600/- Debited twice from my account, which is still not refunded.

Complaint lodged in HDFC on 12th January and got update will be resolved in 7 days, today 18 days have completed no response, cusotmer has to followup with the bank to get hte resolution.

This is the service which is offered to a Preferred customer.

Credit Card Settlement

Dear Mr. HDFC Bank manager/Loan Officer/Sr. Executive manager


This is Suleman Shaikh holding HDFC Credit Card(545226XXXXXX9667) now these days I am getting calls from collection agencies. I have personally met Mr Manohar(Deputy Manager) Mr Deepak Menon and Mr Gaurav Uniyal (Senior Managers Chakala Branch)all of them were very cooperative.Currently I am in deep depression and the only option left for me is to commit suicide if this is not resolved.


Below are my details...


Name- (as it appears on my credit card): Suleman Shaikh


Address-Flat 401, C/43, Sector 5 Shanti Nagar Mira Road East Thane 401 107

Contact number(s): [protected]

Current Outstanding-184000 (including interest and other non payment charges)

Proposed short settlement amount-INR 50000

So Dear HDFC Bank,

I am approving the above details myself as I am the victim of holding a CC and not making the payment of outstanding amount.


Summary: As I already stated that I have used this credit card and not able to make payents. So I noticed from past few months that the HDFC Bank collection agents started harassing me...That is very natural I do not have any complaints regarding this from HDFC bank.

Reason for not paying out my installments:

Dear HDFC Bank I got heavy loss in my business in the year of 2015. I tried my best to clear all the outstanding amounts but now I don’t have capacity to pay due amounts. & now I am completely depended on my relatives and my credibility is also zero in other banks due to name in CIBIL. So now I want to settle my credit card outstanding with the help of my relatives. I have met Mr. Deepak Menon and Gaurau Uniyal and offered them the settlement amount of INR 50000 but he asked me to pay INR 100000.Mr Gaurau Uniyal said that he will try to further reduce the minimum amout by[protected], I do not have the capacity to pay INR 100000 due to my financial condition therefore I am agreeing to pay 50000. Now it’s my polite request with bank to settle my credit card with this small value with considering my position.


This is enough and I just want to say that I have closed my business completely and I am still is Jobless and as the HDFC Bank harassing me day by day now a days so I have decide to settle the whole amount at one time with the help of my Relatives/ friends and Parents...


So I requested to you Dear HDFC Bank Please show your mercy on me and please call me and please settle my credit card as soon as possible as one time settlement.


I will be very grateful to you...

Following are my details for your convenience Sir:

Name: Suleman Shaikh

Credit Card no-545226XXXXXX9667

Address: Flat 401, C/43, Sector 5 Shanti Nagar Mira Road East Thane 401 107


I will be very oblige if you can decide a minimum settlement amount for my credit card...


Thank You HDFC Bank...

I have my visa card and i cant register it on my net banking saying its registered to another user and when i click to deregister it from that it juct says temporily service not available and its been like this ever since. please do something about it.

Dear Sir,

I have a two wheeler finance from your bank, Today (24/01/2016, Sunday), I got call from this Number: [protected] for pay the pending installment which is two month pending.
Because of my situation is critical and facing such a financial problem, so i was not able to pay, He has talked with me very badly, and telling that openly his name to complain at branch.
This is not the way to talk and i really want this to solve.
Give best result.

Dear HDFC


Please note that i applied for HDFC Credit Card and got Reference No : [protected]S1. I got all verification done at my office and residence too. I got multiple calls at office too for verification.

Today got checked in HDFC Link showing track your card application. Found the reason as follows.

Application Reference Number
[protected]S1
Status
DISAPPROVED
Remarks
DISAPPROVAL OF THE CREDIT CARD APPLICATION DOES NOT REFLECT IN ANYWAY ON YOUR CREDIT STANDING OR YOUR FINANCIAL STABILITY


We told to HDB Financial who called us for Credit Card and we never gone to HDFC for the same. Executive called and we given all papers and verification also done positively.

I called Customer CARE and they are not giving any reason for Rejection. As per RBI GUIDELINE CIRCULAR NO - RBI/[protected]/100 BOD.FSD.BC.23/24.01.011/2008-09 DATED[protected]. HDFC Bank should give us reason or else we also file complaint in RBI and bank ombudsman.

We want Reason for Rejection as it will hit my CIBIL. If we will not find reason for rejection, we will file case in Consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against HDFC. I never had any credit card or liabilities from any bank in the past.

Please provide reason or else i will file case in consumer court.

Regards

S.Mariappan
cell : [protected]

I hve paid my premium on 28/12/15 AT 4.25 PM through on line paymt DEBIT CARD BOI
polilcy no I. 00281366|Plan: HDFC Term Assurance Reg prem still ihve not rec my premium payment receipt.Pl arrange to send it on my regist MAIL ID sachin.[protected]@gmail.com
REGDS
SACHIN V PATRANGE
[protected]

Usaully my due date on 3rd of every month. Due to chennai floods i have requested time to pay the due. Customer care also accept the same. They were revert the late fee as promised.

As they accept i Made payment on 15.12.15 instead of 3rd

But later, They made finanance charge and service tax arround Rs.6000 for the transaction. Also made complaint to cutomer care but not got proper response
This made me uncomfortable

I can pay only what ihad spent. Wont pay extra fees as charged by bank.

So request you to help me out of this

I had paid amount of 714 rupees for one check bounce of my mother loan and at that time i asked them whether i need to pay any extra amount, they said no need and now one employee called swapna called me and talking very rudely without minimum knowledge how to deal with the customers. I request you to kindly take action and protect human rights.

I have transfered money from south indian bank to hdfc bank, sarjapur road br, bangalaore (ifsc code: hdfc0000354) on[protected].The amount which i have sent has been deducted from my account and i got a message with utr no:sibln[protected].The status of transaction still shows :suspect" and not yet credited to the beneficiary account even after 2 days.Since it is not credited the amount has not yet refunded to my account even after 2 days.What should i do?i want to credit the sent amount to the beneficiary or refund the amount to my account at the earliest with penalty for delay in transaction.Inform me the status via my email:[protected]@kockw.Com

Never ever bank with HDFC or its allied companies such as securities, etc.

I am a "Preferred Customer" at HDFC Bank. They have started charging their "Preferred Customers" for "Premium Service". There is absolutely no accountability in this organisation at any level. You are BURNING MONEY by banking with HDFC.

I am following up for a Debit Card for almost 2 months now. Still haven't got it. Not sure what SCAM they are running. I have had to follow up continuously for many months for a simple service such as HPIN generation, DMAT of mutual funds, etc. The entire management doesn't bother to respond to emails or want to pass the buck to someone else and request customers to stop mailing them. The email ids published on HDFC websites and those given to customers are dummy email ids.

The bank staff is prompt in spamming mail boxes with all sort of junk mail. They keep pestering you by calling you and try to meet you to sell their products viz., insurance, credit cards, loans, etc. When you contact the same staff for service, they flatly tell you to go to someone else and stop bothering them.

I have cc'ed many people including: codecomplianceofficer.[protected]@hdfcbank.com, countryhead.[protected]@hdfcbank.com, countryhead.[protected]@hdfcbank.com, [protected]@hdfcbank.com, [protected]@hdfcfund.com, bparikh.[protected]@hdfcbank.com, kbharucha.[protected]@hdfcbank.com, kmistry.[protected]@hdfcbank.com, [protected]@hdfcbank.com, medha.[protected]@hdfcbank.com, pdatta.[protected]@hdfcbank.com, anroy.[protected]@hdfcbank.com, pdatta.[protected]@hdfcbank.com, psukthankar.[protected]@hdfcbank.com, rkarnad.[protected]@hdfcbank.com, vaibhav.[protected]@hdfcbank.com, vmerchant.[protected]@hdfcbank.com, vmerchant.[protected]@hdfcbank.com, Swati.[protected]@hdfcbank.com, Vikram.[protected]@hdfcbank.com, AmitNarayan.[protected]@hdfcbank.com

There is NO RESPONSE. The rot seems to be from to to the bottom.

HDFC charges customers for everything, including their "Premium Service", delayed loan installments, etc. It should be a two-way street. Customers like me should be compensated for the opportunity loss and extreme frustration they have to go thru to get any service.

INTER-BRN CASH CHG INCL ST & EC

HDFC bank has been debiting cash from accounts for encashing cheques from non home branches and is mentioned under the above narration

This deduction is NOT INFORMED VIA SUBSCRIBED SMS SERVICE and one has to view the account summary in internet banking.

These kind of service charge deductions are not mentioned during transaction either by the bank employees or by the bank people at the time of account opening where they are interested in popularising their mobile apps and the glorious benefits of salary account.

This is not an attractive offer for my salary account.

The reply i got when i asked for debiting Rs 572 for encashing a cheque of 1 lakh is as follows :

"Dear Customer

Thank you for writing to us.

This is with reference to your e-mail regarding charges

Effective 1st September'13 only 5 cash transactions ( Cash deposits & withdrawals) per month by self at home and non - home branches is allowed and Rs 100/- per transaction would be levied from 6th transaction onwards.

Effective 1st September'13 any cash transactions (Cash deposits & withdrawals) at Non-home branches above Rs. 50, 000/- would be levied Rs 5/- per 1, 000/- on the full amount. These charges also attract a Service Tax and an Educational Cess as applicable in terms with the current Finance Bill.

Please note there is no charge for cash transaction upto Rs. 50, 000/ per day at non home branch.

Warm Regards,
xxxxx
Customer Service Officer
Support Team
HDFC Bank Ltd."

Hello,

I have been struggling since November End. I could see 6 random Transactions showing up on my Credit card Bill worth approximately INR 14000.
I had not done those transactions and nor I had received any emails or messages about it. The credit card was on my possession.I have made many complaints and filled the 'Transaction Dispute Form' but there is still no response. I am getting the same bill amount and the incorrect transactions have not been eliminated.

Credit Card No : 4579


Query Reference: [protected]

Please Check.

Hello,
Myself Karthik, I have booked air ticket for my friend through Smartbuy on 28.11.15 with amount of Rs. 2735. Actual travel date was 03.12.15, but due to heavy rain in Chennai entire airport operation were suspended. Cancelled of flight from Spicejet refunded to Agent(Goibibo) on 05.12.15 itself. Goibibo Refunded amount to Smartbuy on 25.12.15 itself. but you Hopeless Hdfc smartbuy still not at all process the refund. why this...

I am a customer of hdfc credit card from 2015. Recently I found that on 17/1/16, I have been charged 572.92 for mem renewal fee incl st and sbc. I am not aware of such transaction. Also when I am trying to speak with customer service regarding this, after long wait during call, the call getting disconnected.
Such a pathetic service from hdfc.

The policy was taken by me in my wifes name and cheque no, 88221 in september 2014 and the same paid by your triplicane branch to the debit of my account(no.[protected]- a/c/s.Pillai iyengar. The second instalment also debited to my account on 18.11.15. But to my surprise i am yet to receive the original policy. Despite my complaint to your customer care there is no response from them till date so also from the branch. In the light of the above i am requesting you to issue the hard copy of the policy or thru. Mail to my mail i.D. [protected]@rediffmail.Com. In return of the mail. Failing which i may force to take action thru. Consumer forum for non receipt of policy so also for harassing me for the past one year with damages with a minimum of 5 lacs and also for the return of the polic amount of rs.1 lac with due interest there on.

My phone [protected] is on full DND. Also my number is registered in DND with HDFC despite this, HDFC bank representatives still calls me to sell Credit Card or Loan at least 4 times a day. I am very much fed up. Could you please suggest to register a case against the bank in consumer court to ensure that they do not call me again?

Recently I have received calls from following numbers of HDFC
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

I can provide you a list all those numbers but then this area would not have enough space to take down all the numbers from which HDFC calls me.

Name birbal kushwaha
Emp id 134480
resignation date 16 november 2015
Got salary for november month 8099/-
leave in november 3days (aprox)
I complaint on 20january 2016 then after our manager told me he recieve mail from hr department informing that i got full salary for november that is why my full settlement has been delayed. I inform him i got only 8099 /- then he told i have to repay to hdfc bank 6000/- (aprox) then only i can get final settlement.
My questions
1. When did hr department get my document?
2. Why did they inform me so late (after 65 days)?
I am living without money. And taken debt to friend with promise that i will return soon after getting pf. I am jobless. I have option "cant do only die"
My requests
If really i got extra salary then debit to my salary account. It will go to negative balance when pf will come required payment will automaticaly deducted.

MY Credit card # - ××××-××××-××××-8330

Hdfc credit card department marketed the Qatar airways international ticket booking upto 50% discount offer with no promo code assigned . When called up the customer care they were asking to contact qatar airways directly as they are unaware about the offer and its details.
I booked my ticket on hdfc cc from india to US in qatar airways with no single penny discount.
When contacted qatar airways they say as hdfc is third party we are no way involved with it.
Hdfc management is fooling the customers by sending the wrong sms and cheap market tricks which does not exist in real and the customer care executives are unaware of the offers of what its company is providing.

HDFC management is completely unethical with cheap marketing tactics, I have savings, cc accounts from past 10 years, i will be closing all those immediately.

When called up the customer care to update my mobile number, they were asking to go to bank and submit the form if that is the case, then why is netbanking required, stop advertising we are online and we provide the services online which is of no use. When providing the new accounts for corporate employees they are not worried about any formalities, policies and rules they gives us the ATM cards, accounts on the day one we join the company without we going and visiting the banks.

Request to customers to stay away from hdfc.

Regards
Ratz
[protected]

I came to know that the maturity value of the above policy is Rs.49746/- against the Premium of Rs. 100, 000/- paid by me and I lost approx. Rs.51000/- . When your approached me for taking the policy, he has promised me that I will get good return against this policy. On his promise, I have taken the policy and I lost the entire money. I don't know what to say and it is a huge loss to the poor people like me. I will advice my friends and relatives that not to invest in any of the HDFC's scheme. Please check and revert back to me.