| Address: Gurgaon, Haryana, 500013 |
My daughter was been admitted in Rainbow Hospital on October 19, 2015. Rainbow is a specialty children's hospital in hyderabad. my daughter was admitted to vikrampuri branch. Prior to admission the hospital notified me that HDFC LIFE is not accepted at their hospital. I made payments in cash and with credit card at the time of discharge. I have called HDFC life helpline asking them to send me a claim form repeatedly, which they have not sent me. I had to call up the person who sold me the insurance for a claim form. I have sent the duly filled form along the the discharge summary from Rainbow Hospital and past three months records of primary physician, which they acknowledged by e-mail on October 29, 2015. MY CLAIM NUMBER IS[protected].
I received an e-mail on November 4, 2015 asking me to provide further documents listed below,
1) Kindly provide attested copy of indoor case papers with nursing chart of hospitalisation with TPR charting
2) Kindly provide bank details with cancelled cheque for facilitation of claims payment through electronic fund transfer.1)
Bank Name, 2) Branch Name, 3) Account Number, 4) IFSC Code, 5) Cancelled Cheque. with digital signature/ name printed on
the cheque or copy of passbook of the proposer.
I have sent the above documents on November 10, 2015 through courier.
I received another e-mail on November 13, 2015 asking for the above documents again.
1)Kindly provide bank details with cancelled cheque for facilitation of claims payment through electronic fund transfer.1) Bank Name, 2) Branch Name, 3) Account Number, 4) IFSC Code, 5) Cancelled Cheque. with digital signature/ name printed on the cheque or copy of passbook of the proposer.
2)Kindly provide attested copy of indoor case papers with nursing chart of hospitalisation with TPR charting
Again I received a mail on November 17, 2015, acknowledging receipt of above documents and insufficient documents once again.
1)reply received on 13.11.2015 is insufficient.
2)Kindly provide bank details with cancelled cheque for facilitation of claims payment through electronic fund transfer.1) Bank Name, 2) Branch Name, 3) Account Number, 4) IFSC Code, 5) Cancelled Cheque with digital signature/ name printed on the cheque or copy of passbook of the proposer.
On November 17, 2015, I have sent a picture of my cheque as attachment to [protected]@hdfclife.com. I called up the helpline[protected] to confirm whether they received it, which they acknowledged that they received it.
TODAY, ON DECEMBER 19, 2015 AFTER ONE MONTH AND TWO DAY, THEY SENT ME A MESSAGE ON MY PHONE THAT THEY REQUIRE MORE DOCUMENTS TO PROCESS MY APPLICATION.
THIS EXPERIENCE IS OF A WORST KIND EXPECTED FROM HDFC LIFE. THEIR ONLY INTENTION IS TO DILUTE MY CLAIM. WHY DID THEY NOT ASK FOR ALL THE DOCUMENTS ON DAY ONE. WHY DO THEY NEED A MONTH AND TWO DAYS TO REALIZE MORE DOCUMENTS ARE REQUIRED. AT THIS RATE HOW MANY MONTHS IF NOT YEARS WITH HDFC LIFE NEED TO CLEAR A CLAIM.
I AM CONTEMPLATING TO APPROACH CONSUMER COURT AS WELL AS CRIMINAL COURT FOR FURTHER RELIEF AND TO TEACH THEM A LESSON FOR TAKING CUSTOMERS TO A RIDE.
S. KARUNAKAR REDDY
POLICY NUMBER 90140985.
[protected]@yahoo.com
HDFC Life customer support has been notified about the posted complaint.
You can write to us at [protected]@hdfcbank.com along with card application details, contact details and issue details. Kindly mention Ref ID- TTU[protected] in the subject line. We will take it up on priority.
-Anay
HDFC Bank Customer Assistance