[Resolved] HDFC Bank — hdfc bank regalia credit card - priority pass | |
I wish to bring to everyone notice about unfair business practice from hdfc bank credit card team. I tried to resolve it through customer service and escalation mechanism. Trust me, no one is helping even for genuine request. Let me explain it below, I am holder of hdfc bank regalia credit card accompanying with priority pass for complimentary lounge visit at airport. I visited mumbai t2 lounge with family in month of june, 2017 for which i was charged rs. 5276.34 for 1+2 pax including me. Before entering the lounge i confirmed with guys standing outside that whether any charged will be levied if my family join me in lounge. It was clearly told to me that if my lounge visit is below permissible limit than no charges would be levied. Again in july, 2017 rs. 1790.64 was charged twice for visiting mumbai & bengaluru airport in which i was the sole visitor of lounge. After 3 months suddenly i was charged and hdfc bank credit card customer support did not bother to justify the same. This is a big fraud happening in hdfc bank credit card desk by charging the fee on complimentary lounge visit due to change of policy without intimation to client. This has left no option but to contact consumer court for cheating rs. 9, 502.26 to customer through hidden charges by hdfc bank. Was this information helpful? | |
Jan 2, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 01, 2017 HDFC Bank Customer Care's response Dear Customer, We are fully sensitized to your query raised with regard to your credit card and confirm having responded to your e-mail id on October 27, 2017. For further clarification, we request you to reply to the e-mail received. The reference number for this interaction is [protected]. -Manoj HDFC Bank Customer Assistance Dec 01, 2017 Updated by divskapadia2017 As per your October month mail, you are claiming that notifications for charging on Priority pass has been sent.I simply asking for that communication sent from HDFC Bank...Disclosure for charging lounge visit to Priority pass holder is received in month of November statement. Snapshot attached for your reference. Non Priority members are charged Rs.750/- upfront at Airport Lounge contrary to that $27 is charged after 3 months to Priority card holders. Request to reply in this open forum...why hiding from people when you right ??? It's a clear case of cheating...Will expose you in social media. Justify your charges in consumer court.  | |
 9 Comments | |
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Is there any update on this case?
I can join too.. Can we contact an ombudsman?
I too am facing a similar issue. Is there any resolution provided by them
i too had similar horrible experience with hdfc.i have filled a complaint.lets see what it turns out to be.
I have used the Priority pass issued to me by your HDFC bank and after about 3 months o[censored]sing the same, I have received the following charges in January statement - I have not gotten any verbal or direct communication and neither was i informed about the same either by the "Personal Banker" who calls me every month from HDFC or the Lounge people.
Also, I have seen clear communication at the lounge that I shall be paying for the card only if I sign a receipt stating the same, and I haven't signed any receipt for the same.
There was no transaction alert even after multiple transactions and all of these suddenly reflect at one go in my account.
After 3 months new charges are now reflected.
If there is a transaction, communication should come then on the card, to alert the consumer, send an email or SMS, should be done in a week latest or be visible in the statement of the account. No phonebanker calls you or alarms yoy about the same. it takes atleast 6 months for a consumer to understand the charges which has costed me more than 20000 as fees which is completely unacceptable. Even the person swiping the card doesnt share these details, if I havent signed any receipt how am I liable to pay this money to the bank??
Also, I have seen clear communication at the lounge that I shall be paying for the card only if I sign a receipt stating the same, and I haven't signed any receipt for the same.
There was no transaction alert even after multiple transactions and all of these suddenly reflect at one go in my account.
After 3 months new charges are now reflected.
If there is a transaction, communication should come then on the card, to alert the consumer, send an email or SMS, should be done in a week latest or be visible in the statement of the account. No phonebanker calls you or alarms yoy about the same. it takes atleast 6 months for a consumer to understand the charges which has costed me more than 20000 as fees which is completely unacceptable. Even the person swiping the card doesnt share these details, if I havent signed any receipt how am I liable to pay this money to the bank??
I have used the Priority pass issued to me by your HDFC bank and after about 3 months o[censored]sing the same, I have received the following charges in January statement - I have not gotten any verbal or direct communication and neither was i informed about the same either by the "Personal Banker" who calls me every month from HDFC or the Lounge people.
Also, I have seen clear communication at the lounge that I shall be paying for the card only if I sign a receipt stating the same, and I haven't signed any receipt for the same.
There was no transaction alert even after multiple transactions and all of these suddenly reflect at one go in my account.
After 3 months new charges are now reflected.
If there is a transaction, communication should come then on the card, to alert the consumer, send an email or SMS, should be done in a week latest or be visible in the statement of the account. No phonebanker calls you or alarms yoy about the same. it takes atleast 6 months for a consumer to understand the charges which has costed me more than 20000 as fees which is completely unacceptable. Even the person swiping the card doesnt share these details, if I havent signed any receipt how am I liable to pay this money to the bank??
Also, I have seen clear communication at the lounge that I shall be paying for the card only if I sign a receipt stating the same, and I haven't signed any receipt for the same.
There was no transaction alert even after multiple transactions and all of these suddenly reflect at one go in my account.
After 3 months new charges are now reflected.
If there is a transaction, communication should come then on the card, to alert the consumer, send an email or SMS, should be done in a week latest or be visible in the statement of the account. No phonebanker calls you or alarms yoy about the same. it takes atleast 6 months for a consumer to understand the charges which has costed me more than 20000 as fees which is completely unacceptable. Even the person swiping the card doesnt share these details, if I havent signed any receipt how am I liable to pay this money to the bank??
i also facing same probile sir any update and where i have to complain
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I had similar situation, I was charged twice for using Priority Pass in July, but the bill came in Oct/Nov. there was no proper intimation from HDFC about the change in policy.
Customer care says mail was sent, it is updated in HDFC website. Nowadays we get so many mails everyday, how it is not possible to check each & every, some mails are ignored as promotional mails, some goes to Spam/Junk. It is not acceptable to communicate important business decision/policy sent as mailer. It should be done by sending hardcopy letter to communication address.
This clearly indicates the intention of HDFC bank card team, they are always trying to find opportunity to cheat the customer.
If you get justice, please let me know.
Circulate your experience on social media & beware others about the cheat happening in HDFC Bank.
Thanks for support.