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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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P
pragyag
from Noida, Uttar Pradesh
Nov 28, 2017
Resolved
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Resolved

I am a hdfc bank credit card holder have just missed 1 months min due that is for nov'17 and am receiving such abusive calls from them pooja gupta has called me several times and literally scolded me like anything i was hospitilised and she already knew this in an accident i had lost my child and as i was seviourly injured could not even see him for the last time and was in hospital for last 18 days now and this lady asked to beg from anyone for 2310 rs and pay else she would send people at my place she harassed as if im a theif and am running away and they are behaving in such a way just for payment delay of 1 month when they know what sort of a trauma im in and her call had given me bp problem as well
This is something we dont even expect from corporates such as hdfc and they are showing us hell
Please hire sensible people who atleast know rbi norms that they cant harrass and abuse cystomers
Dec 29, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your Account No./Customer ID., caller details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance
Dear Team,

I was submitted a check of 15000 for my sbi credit card bill payment it was deducted from my account on 3 days before but not received by sbi so please do the needful as soon as possible. Please inform me if any clarification required my sbi credit card bill last date is 29th of this month.

Pratik Dongre
[protected]
Hii,
ADHOC STMT CHGS deducted from account around 118 rs, I need clerification about this charge by hdfc.

Thanks.
An amount of Rs.177 has been deducted from my hdfc savings account on 16th November 2017. I have not received any intimation about this deduction. Please credit the same amount to my account as early as possible Also do ensure avoid further inconvenience.
Https://www.hdfcbank.com/htdocs/common/E_TOLL/about.html

The website says Cash back of 7.5% will be creditted, but this is never being creditted since last 3 months.

I have spoken with Fast Tag + HDFC team - They are of no use.

I Want some higher officials to look into this matter ASAP.

Thanks,
Senthil
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    A
    Ashutosh Parameshwaran
    from Mumbai, Maharashtra
    Nov 28, 2017
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra, 400104

    I am an hdfc credit card holder, number ending 5456. Rs. 1399 has been debited from my credit account on 18th nov 2017 as i have been made a part of the oneassist plan. This plan has been activated without any intimation to me and is a highly fraudulent act.

    I would want my entire amount refunded as early as possible, failing which i would be writing a mail to the ombudsman.
    Aug 9, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Nov 29, 2017
    Updated by Ashutosh Parameshwaran
    I haven't received any reply from the bank or from the One Assist team. I want a roll back of the 3 month EMI at the earliest else I will be writing to the Ombudsman as mentioned earlier. In addition to it, I would also want my credit card to be cancelled then and there with me not having to pay a single penny.

    Hope I have made myself very clear with this and would highly appreciate a response from your end.
    Nov 30, 2017
    Updated by Ashutosh Parameshwaran
    I want a status update on my complaint at the earliest
    Dear
    sir/madam

    i imranshaikh
    i have apply a online application of credit card trough bankbazar.

    And i have submit my all document at 29 november 2017 tough a bank person.

    Now i want to my application reference no. Of 16 digit f
    HI,

    Rs 177.00 was deducted from my account for 3RD PARTY CASH TXN INC GST 161117-MIR[protected].Please dont deduct the amount unnecessarily.Please tel me the reason behind this deduction.
    Hi Team,
    An amount of 25729.55 has been debited from my account. Someone has hacked my details and debited the amount.
    Kindly help with this as I am not able to reach out customer care service as it is off hour now.

    Regards,
    Mukesh K
    [protected]
    Iam hdfc credit card holder the bank has auto debited my 1399/- on the card ending with 6566 without my permission.and i dont intrested in this membership any more. so please cancel this membership and refund my amount of 1399/-
    "Dear Customer

    Greetings from OneAssist..!

    We deeply regret for the inconvenience caused to you & appreciate your patience.

    We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

    Should you require any further assistance, please reach us at 1800-123-3330.

    Regards,

    Sagar

    Team OneAssist"
    I have applied for the re-issue of my debit card online through net banking.
    But the address mentioned in my details is of Chennai and currently I am residing in Noida. So, is there any procedure via which I can get it issued from the nearest branch?
    Dear Customer

    Greetings from OneAssist...!

    We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2621423 & the refund will get processed in 7 working days.

    Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

    Regards

    Sagar

    (Team OneAssist)
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      M
      Mohamed Saqieb
      from Bengaluru, Karnataka
      Nov 28, 2017
      Resolved
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      Resolved

      loan rejection

      Hi,

      I am mohamed saqieb ahamed. I had applied for the personal loan. I was asked to send the soft copies of my documents, which i did, later an executive came and collected my documents, which were verified and i got an sms after 2-3 days as:
      Dear customer, hdfc bank personal loan application #52906618 is in-principle approved for rs. 275000, basis details provided.[protected] for digital identification.
      br...
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      A
      Anu H Gowda
      from Bengaluru, Karnataka
      Nov 28, 2017
      Resolved
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      Resolved

      Address: 560035
      Website: HDFC BANK

      Dear concerned from hdfc bank,

      Self was liable to pay only 4000, three years ago and communicating with you to waive off the extra amount you added to 4000, but you people also did not waive off and dragged and self was also waiting for a better decision on this.
      Finally last month, your legal team and i have settled amicably for 8000 rs. Collection team asked me to wait till they send a letter on settlement for 8000, but till now they have not sent. But mean while, they have put a lien on my salary account for 24000 rs., which i have recently opened in your bank.

      Please do think on it that if am the culprit why would i open my salary account again in hdfc bank, if i want to escape from my liability.

      Regards
      Anupama n h
      Jan 4, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 04, 2017
      HDFC Bank Customer Care's response
      Dear Customer,

      We are looking into your query and will revert back in 3 business days. In the event, if you wish to have any further details / assistance, please feel free to write to us at [protected]@hdfcbank.com. The reference number for this interaction is [protected].

      -Bejoy
      HDFC Bank Customer Assistance
      I have fill a PNRC registration form and pay a fee online thought Internet banking 1, 575.57 rs. but my payment not a conform and payment not a refund. plz refund my payment as soon as.
      Hi sir,

      from my account daily deducting 5.90 rupees without any transaction and SMS also i am not receiving for that. please check the issue and let me know why this issue is happening always.

      Regards,
      Devaraja.
      [protected]
      Unsatisfied answered given by customer care executive in udaipur location.
      Dear sir

      I have been taken a two wheeler loan from centurian bank now it is completed
      How can i get noc pls contact me

      Regards
      Mukesh
      I was call Ur no. [protected] at 17.28 pm on DTD 19.11.2017 Ur executive may be Vikrant attend the call he use rough language and not listen my problem after that he did not pick my call it is very poor service of a leading bank of India shame on u . U are treated like dictatorship in the market.
      Please proived a hard copy to my billing address
      Still i have not received my credit card if you are not able to send my credit card then please tell me the process of cenceletion of credit card.
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        D
        digeshmehta
        from Mumbai, Maharashtra
        Nov 27, 2017
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        Address: 400092

        Dear sir,

        I had made an ipo application for hdfc standard life insurance on 9th nov 2017... (Application no.[protected] in the name of jayesh d mehta huf in retail.

        However, i got nil allotment.

        If this issue was under subscribed in retail (90% odd), then why did i not get the allotment?
        Raised a complaint mail to karvy, but no reply!!

        Please give me the reason for non allotment and clarify urgently.

        Regards,
        Digesh mehta
        [protected].
        HDFC Life customer support has been notified about the posted complaint.
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          R
          rella anandarao
          from Vijayawada, Andhra Pradesh
          Nov 27, 2017
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          Address: Vizianagaram, Andhra Pradesh

          I had taken pl loan from hdfc bank right now loan was closed but cibil report showing on write off sir remove write off from my account. My pl loan no:24130447. Pan no:aompr9483e. Cell no:[protected] plz help me sir recently l applied personal but loan was rejected due to hdfc civil status showing as writeoff so plz take necessary action and help me sir
          HDFC Bank customer support has been notified about the posted complaint.
          Nov 27, 2017
          Updated by rella anandarao
          Sir take necessary action
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            Y
            Yashwanthvivek
            from Paravur, Kerala
            Nov 27, 2017
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            Address: Coimbatore, Tamil Nadu, 641006

            I have two loans going in Hdfc for a total emi of Rs-2789.00. Due to some personal financial problems I was paying late my emi for past three months... but this month for the emi of 2789.00 they have recovered 6370.00 which is double the emi when I asked the relationship manager on 23/11/2017 he told that they have taken emi bouncing charges and all for past two months that’s why they have charged this much!! And today suddenly they have debited some 1138.00 from my account stating that emi bounce charges for the past three months. Totally I have paid 7500.00 approx for an emi of 2789.00.. we consumers also have difficulties financial which we can’t expect..but this Hdfc is looting money like this.. all my hard earned money.. they won’t inform the customers about the debit of money from your acc unless we find it... HDFC you’re looting my hard earned money!!!
            +5 photos
            HDFC Bank customer support has been notified about the posted complaint.
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              M
              Md Afroze
              from Hyderabad, Telangana
              Nov 27, 2017
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              Address: 500017

              I am a hdfc bank debit card holder. The bank has auto debited rs. 1899/- from my debit card number ending with 9191 without my concern on date:27/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

              Oneassist relationship number :
              Name :- mohammed afroze
              Mobile no. :- [protected]
              Credit card number ending :- 9191
              HDFC Bank customer support has been notified about the posted complaint.
              Hi

              I have lost my hdfc food card. my card number is here.

              [protected]

              Can u plz help to get replaced new card and transfer balance amount to new one?
              I am blocked from doing online banking transaction due to the issue with HDFC's system. In the past few days i have tried to regenerate my password for online banking, but i do not receive the OTP via email or SMS to registered mobile.

              Pls can someone from hdfc take action?
              Sir,
              yesterday 20th september 2017 i had tried to transfer an amount of 173 through TEZ app, and same had debited from my account ( ACC NO: [protected]). But the money didn't credit to beneficiary. Either you credit it to beneficiary or return the same amount.
              Dear Customer

              Greetings from OneAssist...!

              We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2611473 & the refund will get processed in 7 working days.

              Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

              Regards

              Sagar

              (Team OneAssist)
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                R
                ragavpandi
                from Chennai, Tamil Nadu
                Nov 27, 2017
                Resolved
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                Resolved

                Hi,

                I had a salary account from hdfc bank since 2011. I moved from that company to banglore from 2011 itself. Now the hdfc account is converted into salary account to savings account (Negative charges) without any proper information through sms/email. I do check with the support services they are stating that we have the rules to convert without the information of the customers.

                I was really fed up when seeing the negative balance in the account. I was transferred rs.2000 on 14th of nov 2017. Without the proper intimation they taken 2000 rs for amb chrg incl gst.

                This is not the rules/ terms and conditions they are cheating the customers to make money. Thats why they're offering credit cards, personal loans, car loans for corporate professions to suck the blood of the customers and running this concern.

                I read the rbi rules and regulations.

                https://rbidocs.rbi.org.in/rdocs/notification/PDFs/MBLRDC201114.PDF

                Rbi says without the proper intimations is not fair for the banks to make negative charges. They has the right to cut the services of banking.

                There is no proper response from the hdfc till now.
                Jan 1, 2018
                Complaint marked as Resolved 
                Money got reversed back and they made all negative balance as Rs.0.00
                HDFC Bank customer support has been notified about the posted complaint.
                Nov 27, 2017
                Updated by ragavpandi
                I have hdfc salary account and i didnt used this account from 2011 onwards. Then in 2015 from bank they told to pay rs.496 for dormant charges. I was paid that amount and i didnt used that account totally.. Now i was planned to use that hdfc account. So i was paid again dormant and i was transferred my rs.2000 to that account number. However i just saw my statement before transacting rs.8000 from my other account and to my surprise amb chrg incl gst for may2017-mir[protected], amb chrg incl gst for apr2017-mir[protected], amb chrg incl gst for nov2016-mir[protected] are deducted. I would like to inform you that i had switch my job on 2011 itself and from the period of[protected] salary was not credited. For that i was paid rs.500 dormant. And from[protected] i was just transferred rs.2000. Without any intimation from hdfc bank they changed my salary account to savings account. Then why am i charged this amb chrg deductions and for the period of nov 2016, apr 2017 and may 2017.. I request you to credit the amount deducted...
                Verified Support
                Nov 28, 2017
                HDFC Bank Customer Care's response
                Dear Customer,

                We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                -Anay
                HDFC Bank Customer Assistance
                Verified Support
                Dec 13, 2017
                HDFC Bank Customer Care's response
                Dear Customer,

                Your email has been received vide ref id[protected]. We will review the case and respond to you within 5 working days.

                -Anay
                HDFC Bank Customer Assistance
                how many days it will take sir.. you sent this reply mail on 28th Nov 2017... You mentioned like 3 working days we will revert you... But till now i didn't receive any revert from your side...
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                  F
                  Fayazfayyu
                  Nov 27, 2017
                  Resolved
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                  Resolved

                  I have salary account in hdfc bank and i have ecs for lic in my salary account which is to be debited from my account on 15th of every month.

                  But due to some reasons i am not able to maintain balance in my account on ecs due date from past 4 months.

                  Now my account balance went to negative and i cannot see anything in account statement the reason for negative amount.

                  Do we have any charges for no balance on ecs date.
                  My account is negative for -6635 now.
                  Pls help
                  Jan 8, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 29, 2017
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Please mail us at [protected]@hdfcbank.com from your registered email id along with your account details, contact details and issue details for further assistance. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                  -Manoj
                  HDFC Bank Customer Assistance
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                    N
                    Ngupta1992
                    from Ambahta, Uttar Pradesh
                    Nov 27, 2017
                    Resolved
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                    Resolved

                    Dear sir/ madam,

                    I have many times mail to you to close my credit card, but no any such reply regarding this matter till date. Please look in this matter on priority basis. If no reply regarding this matter with in 2 days then i will mail to your top management. Please clear this issue asap.

                    If any query please call me [protected].

                    Card name-nitish gupta
                    Reg mob no-[protected]

                    Thanks & regard:-

                    Nitish gupta

                    On wednesday, november 22, 2017, 3:47:37 pm gmt+5:30, nitish gupta wrote:

                    : hdfc bank ; debtmanagement. [protected]@hdfcbank.com
                    Sent: tuesday, november 21, 2017, 4:48:32 pm gmt+5:30
                    Subject: fw: re: re:'hbl=[protected]' closing account on nitish gupta account[protected]

                    — forwarded message —
                    From: nitish gupta
                    To: hdfc bank credit cards support
                    Sent: tuesday, november 21, 2017, 3:10:55 pm gmt+5:30
                    Subject: re: re:'hbl=[protected]' closing account on nitish gupta account[protected]

                    Dear sir,

                    As per my knowledge, our outstanding balance is nil. Please close of account asap. I have already sent credit card on your chennai address. Your credit card service is very poor. If i have not pay outstanding balance in other credit card company then credit card company penalty waive off with valid reason. But your company customer executive is lie. He says that i[censored] are minimum amount paid, your late fee & financial charges will be waive off/reversal.

                    I hope that i never to be suggest to any person to apply hdfc credit card. This is my big mistake that i have apply hdfc credit card. My total loss of this card is approx rs. 10, 000 (See below). This is big amount of a middle class family member.

                    In future, i will never apply hdfc credit card and never to suggest anybody to apply hdfc credit card.

                    If your can any help to me for reversal of my late fee and financial charges. I want to personally thanks, because 10, 000 is a big amount for me.

                    I want to humble request to you that final settlement of my account asap.

                    Dear sir/madam,

                    It is to inform you that i had requested for reversal of late payment charges to your representative. But every time your representative would promise me that the same would be reversed in your next bill, every time would be fulfilled by your agent/representative. Due to this, such late fee increased to rs. 9643.49 (Given below) which leads to creation o[censored]nnecessary liability on me.

                    Statement period late fee finance charges

                    March, 2017 700.00
                    April, 2017 700.00
                    May, 2017 700.00 522.34+83.75=606.09
                    June, 2017 - 587.63
                    July, 2017 700.00 591.03+83.49=674.52
                    August, 2017 700.00 1231.47+63.70+10.43=1305.60
                    September, 2017 750.00 1380.02+65.59+24.04=1469.65
                    October, 2017 750.00

                    So, it is my humble request through this letter that pls reversal those unnecessary charges that levied against the credit card bill as early as possible so that i can clear the all dues of credit card. I want to full & final settlement of this card. Following of the detail of my card:-

                    Cardholder name:-nitish gupta
                    Reg mob no-[protected]

                    You can reached me at my registered mobile no.in case of any problem your kind co-operate in this regard is highly appreciated.

                    Thanks & regard:-
                    Nitish gupta
                    Jan 4, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 28, 2017
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    we have taken note of your comments expressed and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected]

                    -Manoj
                    HDFC Bank Customer Assistance
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                      H
                      Habib Ali
                      Nov 27, 2017
                      Resolved
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                      Resolved

                      processing fees refund - wrongly sanctioned

                      Address: Mumbai City, Maharashtra, 400095
                      Website: HDFC

                      My loan amount of rs 2500000 was never disbursed due to conflict between the bank and the real estate builder. I waited patiently for the matter to be resolved, as some sort of documents were missing from the builder to be registered with the bank, which hdfc told me later "after" sanctioning the loan.

                      I don't know on what basis hdfc sanctioned me the loan when there was this kind of issue. The bank representative told me,...
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                      K
                      from Delhi, Delhi
                      Nov 27, 2017
                      Resolved
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                      Resolved

                      Address: 110051

                      Hi,

                      I just called regarding a query about hdfc credila education loan and the person i had a word with - komal - contact number - [protected] told me after listening to my case that you would give a non clolaterized loan for a particular amount. I asked to talk to her manager as she was not able to give me all the details. She promised a call back. She then got a call back arranged with another person by the name of mohit and introduced him as her senior. He was an extremely rude and unprofessional person. When i told him that i was recording the call, he disconnected the call. When i called on the number again, komal said she was sorry on mohit's behalf, and she was sitting just in front of him and she also agreed that mohit was in fact not a senior but a colleague. When i asked her to put mohit on line, she started laughing and said he is not there and would arrange a call back. I then went on to ask her to why she was lying. She said she wasn't and even after i asked her over and over again if she an make me talk to a senior, she said no one was available in the office!
                      I also asked her to share an email id for a senior, but she said she could not give me an email id and gave me a random number instead.
                      When i asked mr. Mohit (In fact now i doubt if it is even his real name) that give me a reason for saying whatever he is saying, he said extremely rudely that i could go anywhere else and get the loan.
                      Jan 1, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 27, 2017
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Your query seems to be regarding Credila Education Loans. You can get in touch with Credila's Toll-free number "[protected]" or visit: http://bit.ly/2hzt6Xy. He/She will be able to assist you better.

                      -Anay
                      HDFC Bank Customer Assistance
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                        J
                        jamal@123
                        from Moradabad, Uttar Pradesh
                        Nov 27, 2017
                        Resolved
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                        Resolved

                        आप के द्वारा लगभग 5 बज कर 11 मिनट पर फोन न. [protected] से फोन आया मेरे माता जी के न. पर क्रेडिट कार्ड के सम्बंध मे कि पैसा कब जमा होगा माता जी ने बताया कि अभी मै बहार हू इतना कह्ते ही उधर से गाली चोर इत्यादी देना शुरू कर दिया तत्पश्चात मेरी माता जी ने फोन मुझे दे दिया मै बात कर रहा था लेकिन उधर से अभद्र ब्यवहार किया जा रहा था फोन कट्ने के पश्चात पुन: [protected] इस न. से फोन आया जिस ने अपना नाम नितिन बताया और इसने वार्ता अभद्र ब्यवहार के साथ शुरू किया कहा कि नौकरी खा जाऊगा और गाली देते हुये बात करता रहा |
                        मेरी माता जी जो लगभग 60वर्ष की है आप के लोगो के द्वारा अभद्र ब्यव्हार करने से काफी आहत है किन्ही कारणो बस मेरी माता जी को कुछ हो गया तो सारी जिम्मेदारी आप की होगी

                        श्री मान जी मेरा नाम राहुल पाल है मै आपके बैक मे खाता धारक हुं मै कल पैसा जमा करने गया था चेक किलीयर न होने के कारण पैसा नही जमा हो पाया था आप के ब्रांच मे नेट सम्बंधित दिक्कत थी| सम्बंधित घटना का अवलोकन करते हुये उचित कार्यवाही करने की कृपा करे |
                        तुलसीपुर जिला बलरामपुर
                        Jan 4, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 27, 2017
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        I request you to share your Card No. Registered contact details & Complete concern details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                        Manoj,
                        HDFC Bank Customer Assistance.
                        Verified Support
                        Nov 28, 2017
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        we request you to write to us on your queries from your registered email id to [protected]@hdfcbank.com and Mention this Ref No.TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                        Manoj,
                        HDFC Bank Customer Assistance.
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                          T
                          Tilaksnayak
                          Nov 27, 2017
                          Resolved
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                          Resolved

                          Address: Hyderabad, Andhra Pradesh, 500089

                          Application reference number: [protected]s3

                          Though i met all the eligibility criteria and the verification of my rented residence was also successfully completed i see no reason for rejection of my application.

                          The rejection affects my cibil score adversely and i demand an explanation from hdfc bank. I have previously held credit cards from sbi as well and my cibil score is 816.

                          Care to explain on what basis you rejected my application?
                          Jan 6, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 01, 2017
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          we are fully sensitized to the comments expressed with regard to your credit card application and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

                          -Manoj
                          HDFC Bank Customer Assistance
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                            D
                            divskapadia2017
                            from Mumbai, Maharashtra
                            Nov 27, 2017
                            Resolved
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                            Resolved

                            I wish to bring to everyone notice about unfair business practice from hdfc bank credit card team. I tried to resolve it through customer service and escalation mechanism. Trust me, no one is helping even for genuine request.

                            Let me explain it below,
                            I am holder of hdfc bank regalia credit card accompanying with priority pass for complimentary lounge visit at airport.

                            I visited mumbai t2 lounge with family in month of june, 2017 for which i was charged rs. 5276.34 for 1+2 pax including me. Before entering the lounge i confirmed with guys standing outside that whether any charged will be levied if my family join me in lounge. It was clearly told to me that if my lounge visit is below permissible limit than no charges would be levied.

                            Again in july, 2017 rs. 1790.64 was charged twice for visiting mumbai & bengaluru airport in which i was the sole visitor of lounge.

                            After 3 months suddenly i was charged and hdfc bank credit card customer support did not bother to justify the same. This is a big fraud happening in hdfc bank credit card desk by charging the fee on complimentary lounge visit due to change of policy without intimation to client.

                            This has left no option but to contact consumer court for cheating rs. 9, 502.26 to customer through hidden charges by hdfc bank.
                            Jan 2, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 01, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We are fully sensitized to your query raised with regard to your credit card and confirm having responded to your e-mail id on October 27, 2017. For further clarification, we request you to reply to the e-mail received. The reference number for this interaction is [protected].

                            -Manoj
                            HDFC Bank Customer Assistance
                            Dec 01, 2017
                            Updated by divskapadia2017
                            As per your October month mail, you are claiming that notifications for charging on Priority pass has been sent.

                            I simply asking for that communication sent from HDFC Bank...Disclosure for charging lounge visit to Priority pass holder is received in month of November statement. Snapshot attached for your reference.

                            Non Priority members are charged Rs.750/- upfront at Airport Lounge contrary to that $27 is charged after 3 months to Priority card holders.

                            Request to reply in this open forum...why hiding from people when you right ???

                            It's a clear case of cheating...Will expose you in social media.

                            Justify your charges in consumer court.

                            You are absolutely right, I am totally agreed with you.

                            I had similar situation, I was charged twice for using Priority Pass in July, but the bill came in Oct/Nov. there was no proper intimation from HDFC about the change in policy.

                            Customer care says mail was sent, it is updated in HDFC website. Nowadays we get so many mails everyday, how it is not possible to check each & every, some mails are ignored as promotional mails, some goes to Spam/Junk. It is not acceptable to communicate important business decision/policy sent as mailer. It should be done by sending hardcopy letter to communication address.

                            This clearly indicates the intention of HDFC bank card team, they are always trying to find opportunity to cheat the customer.

                            If you get justice, please let me know.
                            divskapadia2017's [Complaint's author] reply, Dec 1, 2017
                            I am going to consumer court for fight against HDFC Bank Credit card team.

                            Circulate your experience on social media & beware others about the cheat happening in HDFC Bank.

                            Thanks for support.
                            Is there any update on this case?
                            I can join too.. Can we contact an ombudsman?
                            Is there any update on the case? I lost 20000 Rs in a similar fraud by HDFC that I realized only too late.

                            l have paid all charges to bank and submitted request for card closure but I am open to contribute in your case as a witness.

                            Pulkit.[protected]@gmail.com
                            I too am facing a similar issue. Is there any resolution provided by them
                            i too had similar horrible experience with hdfc.i have filled a complaint.lets see what it turns out to be.
                            I have used the Priority pass issued to me by your HDFC bank and after about 3 months o[censored]sing the same, I have received the following charges in January statement - I have not gotten any verbal or direct communication and neither was i informed about the same either by the "Personal Banker" who calls me every month from HDFC or the Lounge people.

                            Also, I have seen clear communication at the lounge that I shall be paying for the card only if I sign a receipt stating the same, and I haven't signed any receipt for the same.

                            There was no transaction alert even after multiple transactions and all of these suddenly reflect at one go in my account.

                            After 3 months new charges are now reflected.

                            If there is a transaction, communication should come then on the card, to alert the consumer, send an email or SMS, should be done in a week latest or be visible in the statement of the account. No phonebanker calls you or alarms yoy about the same. it takes atleast 6 months for a consumer to understand the charges which has costed me more than 20000 as fees which is completely unacceptable. Even the person swiping the card doesnt share these details, if I havent signed any receipt how am I liable to pay this money to the bank??
                            I have used the Priority pass issued to me by your HDFC bank and after about 3 months o[censored]sing the same, I have received the following charges in January statement - I have not gotten any verbal or direct communication and neither was i informed about the same either by the "Personal Banker" who calls me every month from HDFC or the Lounge people.

                            Also, I have seen clear communication at the lounge that I shall be paying for the card only if I sign a receipt stating the same, and I haven't signed any receipt for the same.

                            There was no transaction alert even after multiple transactions and all of these suddenly reflect at one go in my account.

                            After 3 months new charges are now reflected.

                            If there is a transaction, communication should come then on the card, to alert the consumer, send an email or SMS, should be done in a week latest or be visible in the statement of the account. No phonebanker calls you or alarms yoy about the same. it takes atleast 6 months for a consumer to understand the charges which has costed me more than 20000 as fees which is completely unacceptable. Even the person swiping the card doesnt share these details, if I havent signed any receipt how am I liable to pay this money to the bank??
                            i also facing same probile sir any update and where i have to complain
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                              J
                              jmfabe
                              Nov 27, 2017
                              Resolved
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                              Resolved

                              Loan number: 29597650

                              Customer number: 41358780

                              Loan amount: rs. 391000

                              Tenure: 60 months

                              Completed tenure: 37

                              Remaining tenure: 22 months

                              I have taken the personal loan during my career in chennai with repetitive calls from the bank representatives forcefully.

                              A year ago i have lost my job and became unemployed. Since i have no source of income to pay the emi, i have called the customer care and they have recommended me to visit nungapakkam branch.

                              I have directly traveled from my hometown 300 km to visit the branch to resolve my situations on 30th june 2017 at 3 pm.in nungappakkam branch, there is a guy who asked me to come inside and asked so many questions on how i lost the career and he said this is the month end so he promised that he will be giving resolution in few days. I got his mobile number and came back to hometown.

                              His mobile number:

                              After that, he never picked my calls even didn't respond to any of my message.

                              So again i have started recieving calls for unpaid emi and representative have visited my home in which my relations are staying. This made me terrible.

                              Lot of people are hiding themselves after getting a loan. But for my honesty i got the worst gift ever from hdfc.

                              People out here please advise me to take any legal action on them for humiliating me in front of relations and not responding to my situations.

                              Thanks,
                              Mohamed faizal
                              Jan 8, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 29, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Our team has already responded to your email on November 10, 2017 at 03:30 PM. Please check your email inbox and revert to our email for further assistance.

                              -Manoj
                              HDFC Bank Customer Assistance
                              Nov 29, 2017
                              Updated by jmfabe
                              Hi Manoj,

                              I did not receive any single email regarding this issue. I have checked all my folders including inbox and spams as well.

                              If you want to see the proof I am happy to show you the screenshot of my inbox as well.
                              Nov 29, 2017
                              Updated by jmfabe
                              And please comment the solution for this issue in this forum, so that the forum admin, and everyone will get the information.

                              Thanks,
                              Mohamed Faizal
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                                R
                                rajuthakor121
                                from Ahmedabad, Gujarat
                                Nov 27, 2017
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                                Address: Gandhinagar, Gujarat, 382010

                                Hi
                                Without any consent from card holder, hdfc deducted money for plan activation.

                                I did not get any call to renewal/activate this one assist membership. But the one assist mfee of rs.1399 is automatically debited from my hdfc credit card (Ended with 1399) on 2-nov 17. Also, on 22-nov 17 one credit entry is shown as dial an emi (Smart emi) of rs.1399.

                                Plz refund my money and deactivate this one assist membership..

                                Regards;
                                Raju thakor
                                [protected]
                                HDFC Bank customer support has been notified about the posted complaint.
                                Hi
                                Without any consent from card holder, HDFC deducted money for plan activation.

                                I did not get any call to renewal/activate this one assist Membership. But the One assist Mfee of Rs.1899 is automatically debited from my HDFC credit card (ended with 1899) on 2-Nov 17. Also, on overlimit fee 590 debited

                                plz refund my money and deactivate this one assist membership..
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                                  Suyash Dewangan
                                  from Indore, Madhya Pradesh
                                  Nov 27, 2017
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                                  Address: Raipur, Chhattisgarh, 491002
                                  Website: [email protected]

                                  I worked with HDFC in September 2016 to September 2017 . I want to withdraw my pf but because of EPS from I'm still not able to withdraw ... I tried many times for help in branch (Shankar Nagar branch code 2496 Chhattisgarh raipur) with supporting staff but they are continuously ignoring me. If you can help then plz solve this issue .

                                  Thanks
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    subhamgopal
                                    from Mahishadal, West Bengal
                                    Nov 26, 2017
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                                    Address: 732103
                                    Website: [email protected]

                                    Dear sir,
                                    Please issue the noc of my hero honda splendour two wheeler (Wb 66d 1059) engline no. 05gaae11221, chasis no 05gaaf10935), loan agreement no. 2031d67989561. This is very urgent.

                                    Yours faithfully

                                    Ratan kumar saha

                                    Gour road, mokdumpur, malda

                                    732103
                                    Thanking you
                                    Ph. No.[protected]
                                    +1 photos
                                    HDFC Bank customer support has been notified about the posted complaint.
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