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HDFC Bank Complaints & Reviews

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Updated: Apr 15, 2026
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S
sumitk2390
from Delhi, Delhi
Dec 2, 2017
Resolved
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Address: New Delhi, Delhi, 110062
Website: Hdfc

Hi,
I received a new hdfc credit card which i am not using. It's not been activated at all.
I am receiving a bill of rs. 4000 approximately without even making a single transaction.
It was a free card and there are no annual charges on this card.

There's some insurance policy allotted on this card which i didn't asked for. And has been assigned without my confirmation. I have called multiple times to hdfc credit card department but nobody listens. They provide this number which is out of service[protected].

Please help me, you can connect with me on [protected]

Regards
Satish
Jan 16, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 02, 2017
HDFC Bank Customer Care's response
Dear Satish,

I request you to share your Card number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
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    O
    Omkar Sanjay Sawant
    from Shahganj, Uttar Pradesh
    Dec 2, 2017
    Resolved
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    Address: 411013

    I have a current account with bank, pune fatimanagar branch, we travel a lot and today in up. While transferring to my own savings account it says declined due to kyc. The bank dint even send a mail nor sms nor call intimating kyc requirements. All they say is rbi did this not we. And i am stranded in an unknowing state without funds. And the bank is not at all helping in any way and says you have to personally come and visit home branch
    Jan 13, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 04, 2017
    HDFC Bank Customer Care's response
    Dear Customer,

    Hi, we're sorry to hear that. Please share your Account No. with registered contact info on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

    -Bejoy
    HDFC Bank Customer Assistance
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      P
      Prashant Bhangale
      from Vadodara, Gujarat
      Dec 2, 2017
      Resolved
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      Address: Valsad, Gujarat, 396191

      Please note that since more than one month hdfc bank not giving service for my credit cards unable to pay online payment. I had already called several times to customer care no. [protected] but everytime i got reply that within 72 hrs complaint will be solved. I prefer do not use hdfc bank credit card if you are thinking to buy or applied for the same.

      While giving credit card bank pepoples are calling serveral times but for service not satisfied zero...
      Jan 4, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 04, 2017
      HDFC Bank Customer Care's response
      Dear Customer,

      We confirm that we had already responded to your e-mail on November 30 2017, 05:36 PM. We regret to note the same missed your attention. We had responded with the below response. For further clarifications please reply to our e-mail. The reference number for this interaction is [protected].

      -Bejoy
      HDFC Bank Customer Assistance
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        A
        akshi12345
        from Mumbai, Maharashtra
        Dec 2, 2017
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        Address: New Delhi, Delhi, 10085

        I have to applied a bike loan on my internet banking pre-approved loan its my salary account and u have to reject my loan for showing a ric issue. Around past 1 month i have to received a passport for being a police verification same address and i have also using a hdfc credit card and also a icici and sbi card from same address. Please resolve this issue asap. I have applied some loans in personal loan and u have also cancelled for ric issue.
        I have to complaints in every bank but resolution not given to me.

        Number=[protected]
        Loan account number=53090820.
        Jan 4, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 04, 2017
        HDFC Bank Customer Care's response
        Dear Customer,

        We are working on your concerns vide ref no:[protected] and will get back to you in 3 working days.

        -Anay
        HDFC Bank Customer Assistance
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          A
          Anas EK
          from Shimla, Himachal Pradesh
          Dec 2, 2017
          Resolved
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          Address: Ernakulam, Kerala, 682502

          I had try to withdraw rs: 10, 000 by using my hdfc atm card in an sbi atm counter - edavanakad on 1/12/2017 at 14:11:15 hrs. And i have not received any cash but the amount is deducted from my account. There is no proper way to communicate via phone through customer care. So, i here by requesting to return back my money as early as possible.

          Account holder name-anas ek.
          A/c. No : [protected]
          Ifsc - hdfc 0000068
          Branch - bharuch, gujarath
          My mob is : [protected]
          Jan 4, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 04, 2017
          HDFC Bank Customer Care's response
          Dear Customer,

          We are working on your concern vide Ref ID: 1454269 and will revert to you within 7 working days.

          -Anay
          HDFC Bank Customer Assistance
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            R
            rasahoo22
            from Asansol, West Bengal
            Dec 2, 2017
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            Resolved

            Address: Khordha, Odisha, 751017

            Dear team,

            I am an employee of an private bank.
            On 25th of oct, one of your employee sanjay lenka (Mob no - [protected]) along with sujit sahoo (Employee id - fin402) from finmart marketing came to my branch for sourcing credit card.

            As per mr. Sanjay, on basis of visiting card and salary slip, i will be issued a credit card that will be zero fees for life time. There will be no joining fees, annual fees and renewal fees.

            But sorry to say,
            1. Card was processed after 25 days of submitting the documents that to after reminding and calling mr sanjay for 3 times.
            2. On 29th nov, i received the card, which was a money-back card and after enquiring found that there will be fees of rs 500 for joining fees and rs 500+ get for renewal fees every year and to nullify the same i have to purchase for rs 50, 000.

            Now, either cancel/surrender the card or change the card to zero fees for life time.

            Being in hdfc one of best service industry, and this type of mis selling that too to another banker is unacceptable.

            Please look into the matter and do the needful and materialise before the bill get generated.

            Thanks,
            Rakesh sahoo
            Jan 7, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 04, 2017
            HDFC Bank Customer Care's response
            Dear Customer,

            We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

            -Bejoy
            HDFC Bank Customer Assistance"
            Dec 12, 2017
            Updated by rasahoo22
            Dear Team,

            At the time of sourcing there was No option 1 or Option 2 also any If clause. Nothing was informed to me, the only Informed was on basis of Salary and Visiting card, it will be a life time Free card.

            Now, where it comes Option 1, 2 and if Clause.

            Contact Mr Sanjay Lenka(Sourcer) if any doubt else ask sourcer to meet me.

            Kindly confirm whether the card will be Life time Zero or Not.

            It has already been 9 days and already 2 mails have been sent for cancellation of the Card Permanently but no response till now.

            Please confirm the status. Such type of False Commitment and Mis selling is not expected from Your Bank

            Thanks,
            Rakesh Sahoo
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              T
              tamarendra
              from Ramapuram, Andhra Pradesh
              Dec 1, 2017
              Resolved
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              Address: 500017

              My account is inactive as i have not used for 999 days my customer id is 789654 i have no idea of my account number as my net banking id and password i lost please issue a new customer id and account number and post it to my address please send a mail also i want to activate my mobile number as i changed it if you send me welcome kit to my address i will change in the branch
              Jan 2, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 02, 2017
              HDFC Bank Customer Care's response
              Dear Customer,

              We note that your account number: 0055******2663 is active and regular. However, we express our inability to process your request basis your request on Social Media / email. Kindly visit our nearest branch along with valid and original ID proofs and submit your requests. Kindly visit the following URL to access information for the complete address details of our Branches: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch

              -Manoj
              HDFC Bank Customer Assistance
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                H
                Hasrat Rao
                Dec 1, 2017
                Resolved
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                Resolved

                Hello sir,
                Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card# [protected].
                I would also request you to please clear my name from cibil as the full payment was successfully closed in a single payment. My details are mentioned below.

                Name:hasrat ahamad
                Credit card number : [protected]
                Pan #bbgpa3097r

                Thanking you
                Hasrat ahamad
                Jan 16, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 04, 2017
                HDFC Bank Customer Care's response
                Dear Mr.Ahamad,

                we note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful. 1.Name as mentioned in the card account, 2.Last four digit of your credit card (xxxx xxxx xxxx 1234), 3.Contact number as updated in the card account and latest contact number. 4.Email address as updated in the card account. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

                -Bejoy
                HDFC Bank Customer Assistance
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                  Vinay1605
                  from Akhnur, Jammu and Kashmir
                  Dec 1, 2017
                  Resolved
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                  Address: 110095

                  My name is vinay kumar i have applied for pl in your bank. And your executive give a detail for personal loan 1.5% processing fee and intrest rate is 12.5% p. A and insurace is not compulsory. My laon amount is 150000 but 144926 rs only credit in my account 5074 rs deducted in loan amount. And your executive don't pick my call last one day and also any can't call me before disbursal. After that i was call to hdfc customer care and take the information about deducted amount they tell me 374 rs is gab intrest 2800 rs somthing is insurance and 1000 rs something is processing fee. And also they charge me 13 % intrest rate p. A.

                  Hdfc bank is reputed bank. This type of work go down your image in market. Your bank is trustable bank but first i see this type of case. Please resolve my complaint soon as soon.
                  Thank you
                  Regard s
                  Vinay kumar
                  My loan no is 53073036
                  My d. O. B is 05/11/1990
                  Mob no - [protected]
                  Jan 4, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 04, 2017
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Please write to [protected]@hdfcbank.com with the correct Loan Account number, contact number, Loan Amount, city that you belong to and the executive details whom you have attempted to call.

                  -Bejoy
                  HDFC Bank Customer Assistance
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                    R
                    Rakshit Sharma09
                    from Pathankot, Punjab
                    Dec 1, 2017
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                    Address: Ajmer, Rajasthan, 305001

                    Dear hdfc,

                    I have my current account in hdfc bank, ajmer branch which has account no. [protected].

                    It has been blocked on 14 nov as the re kvc updation was due. I have submitted the same on 19 th nov, 2017 and till date no updation has been done by the bank and it has been 8 days now by the way bank told me it will get unblock next day now they are telling its not it in there hands. As i am account holders and propriter of the firm i am facing lots of problems. I just can not make debit or credit transaction of my hardly earned money.
                    I have to pay credit card bill on every 5 th of month and car loan on every 7 th of month. Which i will not be able to pay on time which hamper my credit scores.

                    And also i can not make bills of electricity and pay salary which is hampering my business badly.
                    You are requested to update my kvc and unblock my hdfc account as soon as possible or i dont have any other choice to open another account on some other bank.
                    Brisk reply will be appreciated.

                    With regards
                    Rakshit sharma
                    [protected]
                    Jan 4, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 04, 2017
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have responded to your e-mail with reference number[protected] on December 02, 2017.

                    -Bejoy
                    HDFC Bank Customer Assistance.
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                      A
                      aarradhana
                      from Chennai, Tamil Nadu
                      Dec 1, 2017
                      Resolved
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                      Resolved

                      Hi,
                      My name is shobana i ordered two products and i cancelled it. So amazon has refunded the amount for my account. I called the amazon customer care they told that the amount has been initiated by amazon. So i want to know whether the money has been credited to my account. Transcation ids are:796408 and 782912. Please check whether the amount has been credited into my account.. Thankyou!!
                      Jan 4, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 04, 2017
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      WE find that there are credits in your Account from Amazon on November 27 and 28. Pease check your account statement and confirm whether you are referring to the same credit. Incase of any other transaction, please write to [protected]@hdfcbank.com with the date and amount of the same.

                      -Bejoy
                      HDFC Bank Customer Assistance
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                        A
                        amimaa
                        from Kolkata, West Bengal
                        Dec 1, 2017
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                        Address: Kolkata, West Bengal

                        I had 2 account in this hdfc bank one current and the other savings which is still being used. But for thier brilliant and good service i want to end my current account. I have submitted my application with all thier (I say) demand but. With very good response they are still hanging me with a calm answere. It is in process. How could a good bank bank make people wait? And how long people will have tolerance of thier processing? And yes both my account is in liluah branch
                        Jan 6, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 02, 2017
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        I request you to share your account, branch details with complete issue and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                        -Anay
                        HDFC Bank Customer Assistance
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                          Y
                          Yog_Pal
                          from Nashik, Maharashtra
                          Dec 1, 2017
                          Resolved
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                          Resolved

                          Address: 421201

                          Sir/madam,

                          I, yogesh palkar, a borrower of your bank for auto loan[protected], asked your collection manager mr. Bidve ([protected]), from pune to issue order to surrender my vehicle on my request, but the case is being pulled up since.

                          After several call, he asked me to pay 17, 000 inr to close the loan but after more clarification he said its 1, 15, 000 inr. The same was not in my possession i asked him to do the needful but he disconnected the call and i am unresolved with the situation.
                          Jan 4, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 04, 2017
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Please write to [protected]@hdfcbank.com with the issue faced with the Loan Account and your contact number.Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                          -Bejoy
                          HDFC Bank Customer Assistance"
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                            Narayan Katti
                            from Chennai, Tamil Nadu
                            Dec 1, 2017
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                            Resolved

                            Address: Bellary, Karnataka, 583201
                            Website: [email protected]

                            I was using credit card bearing number [protected] since 2015. I have paid all the balance and made the outstanding zero by end of may. However i received new card from the bank which i could not activate as i did not receive the pin and asked customer care to block the card. The customer care agreed to block the card. Also i never used card since last feb-17. But now the outstanding against the card is showing as 3344 rupees. I inquired customer care for the same and found that the august month phone bill not paid for around 545 i have paid online as this card was blocked. But now the outstanding as of november-17 is 3344 rupees which is fine against the outstanding said amount. Till date i have not received any communication on the outstanding amount. This is totally unfair to charge the customer to fine such huge amount over 545 rupees for a period of 2 months which i even did not know. I came to know the same when i went to apply loan in one of your branch. Kindly resolve this issue on top priority. Its not the customer s mistake.
                            Jan 5, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 04, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have reviewed your comments expressed with regard to your credit card. We note that Smartpay facility is registered against Vodafone KTK, REF # 988xxxx510 hence once bill raised by the biller payment is been debited from your card. Our records indicate that the total amount due as per July 2017 was Rs. 432.69 with the payment due date on August 3, 2017. While we are not in receipt of the payment within the payment due date. As you are aware, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date.

                            -Bejoy
                            HDFC Bank Customer Assistance
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                              bhargav1164
                              from Hyderabad, Telangana
                              Dec 1, 2017
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                              Address: Hyderabad, Andhra Pradesh, 500039

                              My name is k bhargav reddy. Recently i got a hdfc credit card.. After a week. Rs 900 got deducted from my card for "hegic-crdt shld & fl cvr"

                              I did not opt for any of the credit shield policies or health or life insurance policies and even i didnt get any confirmation call also i don't know why hdfc is deducting the amount in unauthorized manner.

                              I requested for policy cancellation after talking to customer care they have given me another number but was unable to reach.
                              So, i request hdfc to call me back and refund the amount as soon as possible while doing any debits please confirm with the account holder once.
                              Jan 2, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 02, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your card no. and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                              -Anay
                              HDFC Bank Customer Assistance
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                                prashantphore27
                                from Gurgaon, Haryana
                                Dec 1, 2017
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi, 110008

                                Hello sir
                                Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card# 4893*7923.
                                I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment. I do not have the complete credit card number, rest of my details are mentioned below.

                                Name: prashant phore
                                Credit card number : 4893*7923
                                Pan # azspp6506d
                                Jan 4, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Dec 01, 2017
                                Updated by prashantphore27
                                Kindly Provide My NOC ASAP
                                Verified Support
                                Dec 04, 2017
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We are uncertain about your query. We request you to elaborate your concern in detail at [protected]@hdfcbank.com along with the registered mobile number and e-mail address to enable us to assist you further. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  Priyanshi Dass
                                  from Indore, Madhya Pradesh
                                  Dec 1, 2017
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                                  Address: New Delhi, Delhi

                                  I am a policy holder (Policy no.[protected] of hdfc life ltd. I recently received a call claiming to be representing your (Hdfc) bank asking me to pay rs. 6825 for service. The call came from this number [protected]. I also got a sms with details on where to submit the amount. The message came from the no. [protected] and contained the following :-
                                  Name-capital tax investments services
                                  Union bank of india
                                  A/c=[protected]
                                  Ifsc=ubin0552089

                                  Amount-6825

                                  I haven't given any money as i know this is a fraud but i hope that you take strict action against such criminals. Thank you.
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  I m unable to find ur mail i.d
                                  Dear concern,

                                  I Sudama Verma (150735)ex employe of HDFC bank has submitted the form of PF on 26 april 2017. I received Only Rs. 8000 but amount of Epf is not reacived yet.
                                  Kindly update the status.

                                  Regards,
                                  Sudama verma
                                  Mob:[protected]
                                  I want to close my credit card.
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                                    Vishal4278
                                    from Mumbai, Maharashtra
                                    Dec 1, 2017
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                                    Address: Pune, Maharashtra
                                    Website: netbanking.hdfcbank.com

                                    I am not able to carry out net-banking transaction or debit card related transaction with hdfc bank ltd. I am having a medical emergency in my family.. And require cash urgently. I spoke to a ruthless tele-caller heena at [protected]. My pan card and aadhar card no are already updated in system and have also confirmed this a month before at vishrantwadi branch in pune when my changed /updated address was also updated at the said branch.
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      Red111
                                      from Bengaluru, Karnataka
                                      Dec 1, 2017
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                                      Address: Hyderabad, Andhra Pradesh

                                      I applied for home loan in hdfc. I received the loan cheque from the bank with wrong account number, even proper cancel cheque is provided by seller.

                                      We got know the issue only after the registration process is done and seller tried to deposit the cheque.

                                      And now, they want to change the sale deed and rectify it with proper cheque number from our end, even though the mistake is from hdfc.

                                      They say its just a typo mistake and they cannot do anything because they deal with lot of such cases every day. I don't understand if such kind of mistakes are done most of the time, do we have to suffer for that.

                                      Another big thing is the loan was issued after 4 of my application after continuous followup. The hdfc agent doesn't even know what kind of documents are required for processing loan.

                                      I do the followup always and at the end of the day the response is 'it will be done within 1 or 2 days sir'. At last they end up with asking another document.

                                      I didn't escalate/raise any complaint for delayed processing. But, now i am fully frustrated by the service provided by hdfc. Reputed bank like hdfc is providing this kind of service? Too bad.

                                      I would request to take the necessary action against this. So that, i don't need to go through all these process again and need a proper compensation if i have to go through all these processes.

                                      Loan file no:[protected]
                                      Branch: hdfc house,
                                      Bhasheerbagh, hyderabad


                                      Regards,
                                      Pramod
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Dec 04, 2017
                                      Updated by Red111
                                      I really don't understand one thing - Either me or seller doesn't have any concern about the Cheque number mentioned in the Sale Deed, why HDFC has a concern about it. No one is going to check which Cheque and Cheque Number is used for the Payment to seller once the registration is done.
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                                        MITHILESH NAVANDAR
                                        from Mumbai, Maharashtra
                                        Dec 1, 2017
                                        Resolved
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                                        Resolved

                                        Address: Pune, Maharashtra
                                        Website: HDFC bank

                                        Hi,

                                        Last year on[protected], 25, 998 rupees had been debited from my credit card towards m/s marquis beach resort candolim ind without my authorization, as i have not provided otp and cvv pin. After complaining the same to the hdfc bank they have reverted the money in my account on 5th january 2017.

                                        Later on 20 june 2017 (After almost 6 months) out of the blue hdfc bank have again demanded the same amount for the same transaction from me. After many follow ups and mails to the hdfc bank sometimes they tell that they will close the matter and sometimes they deny the same.

                                        Since then the hdfc bank demands the same to me after every few days and now demanding the penalty of the same to me. These people keep on calling me from pune location and mumbai location and threaten me that they will send the agents at my home for money.

                                        To be more precise i have never authorized the transaction and reopening the same matter after closing it is most unethical thing from hdfc end. This is high security breach from hdfc end to debit the money from my credit card without my authorization. All this transaction has caused me severe mental stress.

                                        I have come to the consumer forum with the high hopes that you people will help me in this fraud transaction. I am also attaching the screenshots of the mails.

                                        Thanks & regards,
                                        Mithilesh navandar
                                        Jan 4, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 04, 2017
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

                                        -Anay
                                        HDFC Bank Customer Assistance
                                        Dec 06, 2017
                                        Updated by MITHILESH NAVANDAR
                                        Hi,

                                        There is no response from bank yet.
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