HDFC Bank Complaints & Reviews

Dear sir,
I wish to complain about call received by me from the so called termination department of hdfc life insurance.
The person introduced himself as rajeev saxena, relationship manager (Mob no. [protected]).
The person told me that i had taken a policy in the year 2010 and paid a premium of rs.30, 000/- towards the same. I was also given the policy number 10085328 dated 23 march, 2010 and was told that since i had paid the premium for only 1 year, my policy had gone to their department for termination. The amount with interest of the policy as on date is rs. 63, 000/-
I was told that if i take another policy (Hdfc life classic assure plus) by paying rs. 60000/-. My terminated policy would be merged with the new policy. After i receive the policy documents, i would just need to call him for the cancellation of my new policy and i would get rs. 1, 23, 000/- within 90 days.
I was told that the cheque of rs. 60, 000/- would be in the name of hdfc standard life insurance company ltd. Since the call was supposed to be from hdfc life and cheque was also in the name of hdfc, i didn't have a doubt.
The person arranged a call from another hdfc office. The person explained the entire policy details who then arranged to send a representative to my house to pick up the documents and collect the cheque of rs. 60, 000/-.
I was told that by rajeev saxena that when i receive a verification call from hdfc office, i should not mention about my earlier policy as according to the company rules, linking of earlier policy with new policy is not allowed. The authorization for linking earlier policy rests only with the termination department.
I correlated this statement with my experience of mobile operators where certain authoriztion rests only with the retention department. So, i complied with the instructions given to me.
Rajeev saxena told me that after receiving my insurance policy kit, i must inform him to cancel my policy; in that case, i would be paid rs. 1, 23, 000/- within 90 days. I again complied with what was told to me. As i had physically received my policy kit, there was no question of any doubt.
The details of my new policy are policy no. 18951363, client id: 24212753, plan: hdfc life classic assure plus
Thereafter, i had been following up with rajeev saxena but every time he told me that processing is getting delayed and i would surely receive the money. Last when i spoke to him, he told me that the cheque of rs. 1, 23, 000/- is ready and it would soon be despatched to me. Since, then no body picks up the phone and i also never not got any respose to my messages.
Two days back, i received a call from mobile no. [protected]. The person introduced himself as mohit bhardwaj from hdfc claim settlement department of your chennai office. He told me that my cheque of rs. 1, 23, 000/- is ready since long and asked me that why i didn't collect it.
When i told him that i had no confirmation of it from your end and further it is hdfc which had to send it to me, to my surprise, he told me that i need to pay third party verification fee of rs. 18, 450 to obtain noc and this amount would be refunded to me within 15 days. He told me that he would help me to obtain noc for which hdfc has a tie up with max company and that i would receive mail from the company for the payment.
As, i was suspicious of such strange terms, i requested him to send me a mail for the procedure (As explaind by him) which he has sent me. I also requested him to send me the photograph of the cheque of rs. 1, 23, 000/- which he initially refused saying that he was not authorized to do that but later sent the same through his personal mail id.
I request you to investigate the matter and let me know the facts and your report of the entire episode.
I am separately forwarding you the following three mails received by me.

Mail 1
Hdfc bank
Nov 28 (2 days ago)
To me

Dear pardeep,
Your total fund is rs-1, 23, 000/- you have to pay a processing fee 12% for releasing this amount;
This is your third party verification fee of 18, 450;
Note;- (Objection certification fee refundable after 15 days)
Required document for third party verification;
Pan card,
Aadhar card,
Color photo,
Amount-, 18450 ref./utr no.

Thanks —
With warm regards
Hdfc bank

Mail 2
Mohit bhardwajhdfc
3:10 pm (19 hours ago)
To me

Dear sir,

Pfa...
Inline image 1
Regards,
Mohit bhardwaj

Mail 3

Max seauro
Attachments3:50 pm (18 hours ago)
To me

Dear sir,
Pfa...,,
Thanks —
Warm regards,
Maxx seauruo

I again request you to investigate the matter expeditiously.
Pradeep agarwal
Mob [protected]

I have applied for Address change, IPIN, New Debit card at nearest HDFC branch. I got my IPIN and change of Address by BlueDart courier services. But, I didn't get Debit card till now. When i went to nearest branch, they asked me to check at Courier services. Please, kindly go through it and help me out.

My name is sukesh marla and i hold current account in hdfc with name train it - my customer id is 58346125 with personal customer id of 58346126.

I also hold a saving account with customer id 34683218

I have several mutual funds, rds associated with hdfc too.

Recently i had a very bad experience with hdfc. I used to receive several notifications about re-kyc. I ignored them and i consider it as...

Hi, Â

I am a hdfc bank credit card holder. The bank has auto debited rs 1899 from my credit card number ending with 489377xxxxxx0364 without my authorization on date:28/11/2018.Â

I don't want this membership, so cancel the membership and refund the same. Please take the necessary action.

As per your received mail.

Regards

Udit singh.

Respected madam/sir

This is youdon sangmo. Here is my policy no 17482840 and the date of issue on[protected] actually my policy have 5years login period. But unfortunately i have only 10, 000/- in my own account. Which i can't takeout. As you know. That's my minimum balance which i have to keep in my account. If i have less then 10, 000/- in my account they will detected from my account as per bank rules. Therefore i can't manage with this money. I truly need the money. I would like to request you to kindly understand my situation and allow me to withdraw my policy. Do the needfully.

Warm regards
Youdon sangmo

Dear sir,

This is to confirm that we are having the following bank accounts in your hdfc bank (Which are seized) in the name of :-

Reva engineering enterprises,
A/c. No. : [protected]
Hdfc bank ltd., c-1/14-a, yamuna vihar, new delhi-110053.

Reva engineering enterprises,
A/c. No : [protected]
Hdfc bank ltd., plot no.01, manak vihar, new delhi-110092.

Speedtech system and devices (It is our sister concern)
A/c. No. : [protected]
Hdfc bank ltd., plot no.01, manak vihar, new delhi-110092.

All the above accounts has been seized since[protected] because of kyc documents. We have already submitted all related documents with filled forms as per our bank account branch instruction on[protected]. All the documents were submitted in hdfc bank branch, manak vihar, new delhi-110092. It is very difficult to survive now because we can not make a single rupees online transaction. We have visited so many time the manak vihar, new delhi branch. But still they are failed to complete the process.

Please suggest how to run our business. It was our big mistake to have all accounts in hdfc bank. Even our payments also returned which were transferred by our clients. When we ask to branch manager, they reply to us that some cases are older than us, it is very shameful to listen. It seems that these days hdfc bank’s working style is 50 years back.

Please help us and solve our problem. If you have any query, please suggest us.

Best regards,

Bhupender kumar
Reva engineering enterprises.
Ph. No. : +91-[protected], [protected], [protected].

From
Arun Kumar Sharma,
430/2 Forest Lane,
Sainik Farms,
South Delhi-110068


Dear Sir,
We would like to inform you that I was approached by Madam Kiran Kumari (Ziya) and Poonam Suneja from HDFC Life Branch (Visiting Card copy enclosed) since 2014. They came to us last year and I told them that I would like to invest 5.00 Lac each for two consecutive years which is approximately...

Hi,

I applied for personal loan (Bt+top up) through sales person. As he discussed with me there will be processing fees (Rs. 999) only. But when i received disbursement advice, i surprised with charges they (Bank) applied to me. Details is as given below.

1. Credit ptotect premium paid to bank - rs. 5246
2. Franking charges paid to bank - rs 555
3. Gap interest booking - rs. 1690
4. Gap interest booking short received rs 1690
5. Proc essing fees from customer rs 1769
6. Short received (Initial money) rs. 7570
For the above concern when i called to customer care, representative ask to contact sales manager. But since morning till 8 pm. His phone is busy.

Can anyone help to where i can complaint for it. Or shall i go to consumer court for it as misguidence.

Thanks
Satish

I would like to inform you that i am holding hdfc credit card. I was not able to pay the installments for 2 months as internet ban was going on in kashmir i called customer services and stated them that i will not be able to pay the payment as internet is not working here they simply stated that you would have to pay 5000 after 2 month as minimum due they also promised me they will waive off my late payment charges after two months i made the payment of rs 5000 and when i called customer care i was shocked by their response that they do not waive any late payment charges after that i told them till the time i am not getting my late payment charges waived off i am not going to pay rest of the emi's. I also told them that time to block my card till the time we sort out this matterbut they did nothing. My total outstanding that time was 6300 and its showing rs 17267 i am ready to pay my original amount which i was supposed to pay as the amount was only 6300. They had charged around rs 10500 as late payment charges in span of 6 months. Now i want to know the legal procedure so that i can deal with this thing.

My email address: [protected]@rocketmail.com

I have applied for hdfc fastag online on november 6 2017 and completed its all online formalities made payment for tag and an initial recharge of rs.500/- also. Then i received their application form to be signed and upload back on their site and did the same too on the same day. Since i didnt get any response from hdfc fastag for a weeks time, i called to their provided customer care number for sales and service[protected] and they gave a reply like they have a server issue and so applications from nov 1st to nov 10th has not yet received at their office and guaranteed that they will get the same on next week and will process it out
But i didnt get any intimation through message or mail for the same. So i again tried to contact the customer care and replied that still mine is not dispatched so gave another two mobile number saying that these are the numbers of their executives in delhi and they will help me out ([protected], [protected]). But when i tried they didnt respond or will be call waiting. Its being almost a month now. I could have got the tag in a day or week if i have applied offline at tollgates or fastag centers. Its a worst service from hdfc in this regard and i hope i will get a solution for the same at the earliest

My name is kishore makhija with dp id 2453658, today i executed trade in derivative for bharti infratel order id [protected] as i wanted to close my trade i put an closing order id [protected] but after that i wanted to modify my order as position was in gud profit but was getting error as exch is down, i called the person who executes order he said he can't do anything as system is not working properly, i was not able to do anything was just reply as we are sorry sir, but now my trade is open and i am in loss, who will bear the loss, and they are charging more for their services and not providing the same also.

I have a hdfc regalia credit card in ending with 7412 and i have an issue going on since jan 2017. The bill for the month of jan 2017 which i got on 13/01/2017 had total dues of rs. 4, 567.56 and the due date for the same was 02/02/2017. Due to some personal hardship i could not pay the dues in time and it was delayed by a week. I made the payment on 09/02/2017. I was expecting some interest to be levied in the next bill and i was ready to pay it. But when i received the next month's bill it showed total finance charges and interest of rs. 3, 778.92 which is around 83% of total due rs. 4, 567.56.

Immediately after seeing this i contacted the hdfc credit card customer card through email and told them to look into this and send me the details calculation of charges as i was not satisfied by the charges.

I asked for such details for around 2 months continuously but i never the details i asked for. I always got a reply that the interest and mark up fee has been charged at certain percentage and this is not in isolation of my card account only.

I even called the customer care for helping me provide the details but they also did not gave me any such details.

Then in october i got a call from the collection department of hdfc credit card saying that you have not paid the outstanding please clear it, i explained them the whole case, name of the lady is ms. Deepika. She told me that higher amount of charges are because i made a payment of rs 50, 000 on 15/01/2017 immediately after my jan bill got generated and since i missed the deadline interest has been charged at total outstanding amount and not just on 4567.56 which is totally [censored].

The payment that got late was rs. 4567.56 and the interest has been charged some other amount for which the bill is even not generated. After that i have been getting many phone calls from hdfc credit card for the payment and every time i have to explain them the whole case and nothing happens.

Once i told the executive to put a waiver request which also got rejected and my card is now blocked.

Through this complaint i want to inform hdfc that i am ready to pay the late charges for 4567.56 which is genuine but not on any other amount and even not the accumulated interest which has been getting calculated every month.

Request you to resolve the matter on urgent basis since i dont want my card to remain block.

Have applied for hdfc fastag. The reference no is hfr013613. Have uploaded all required documents and made a payment of rs. 300/- also. The signed application form has also been uploaded in the link provided via email.
The toll free no provided in the website is not working. What is the procedure to check the status and how does this function. Will hdfc be delivering the tag to our address?

Reference my proposal to hdfc ergo lh[protected] on 25 nov 2017.
The company help-center misguided me saying that even though my age is 69, company will accept my heath insurance proposal on basis of medical check up. I paid rs 13090 premium on 25 nov. Then they sent me mail that my proposal is rejected due to pre disease history. This needed to have been told to me before. Company is non transparent and fraudulant as their only aim is to collect premium and keep with them for long time. I requested company for immediate refund but they have not refunded. Please fine the company if required and other action be also thaken as company misleads public with wrong motives.

Hello,

Today afternoon at 1.27pm i tired to withdraw my balance amount 2400/- from my balance 2450/- from location (Airoli) capgemini yosemite location.
But not sure how i didn't got any amount from that atm but instead got message on my cell no [protected] mentioning 2400/- been deducted & balance is 51/-. Kindly get this validated asap as i need it on urgent basis.
Appreciate your immediate action on same.

I need an email id to write complaint against collection department of credit card and loan.
I have been facing lot of harassment by collection team of hdfc bank.

They have been contentiously harassing over the calls and threatening me.

Need an urgent help to lodge a complaint against them.

Have been talking to multiple officers from collection but all are different every time and its difficult for me to manage and talk to all diff executives talking to me.

Please help with relevant email id and mobile number for collection's senior of credit card and personal loan

Regards,
Your's faithfully
Bank's customer

Dear hdfc team,

Greetings!

I, trapti varshney, am the proprietor of "rm global consulting". I have my current account with hdfc bank since 2014 in faridabad, sector-16 branch. My account is blocked without any information. I have called in branch, i came to know that it is blocked due to non verification of kyc while the which i have getting is 31st of december, 2017.

I would request you to unblock my account otherwish i dont have any option rather than closing this account asap as i am unable to visit branch as i am out of station. I will go to other bank.

So look into this matter and reply asap.

I purchased honda activa (Honda showroom vadodara, nizampura). The finance guy "nikunj" he told me the scheme of
Down payment = 11500
And emi of = 2890 * 18 months

After all the paper work and all the payments. On the 4th day after getting my activa he said "the emi would be 3390"

I dont how they are working there as a financial person and the way he talked
"return the vehicle now or pay the 3390 emi".

How can i trust that hdfc is secure???

A company took 6005 rs from my account n later i came to know that it was a fraud. According to rbi guidelines if the customer reports such fraud to the bank, within 3 days, then it's the duty of the bank to refund that much money to customer's account. I reported imimmediately, still after made to wait for 16 days, it's been 1 month, no response. Rude call centre operators.

So after some more small incidents i m now deciding to leave this bank and open an account in axis bank. I heard a lot about hdfc so i had to choose it even when i wanted to open in axis. Guess what. I was right.

Hdfc u r no more than a fraud.

Dear sir / madam

1. I m swarnjit singh and been associated with you for last two years. I opened my nri account no [protected] with your saket, delhi branch, which i converted into normal account on returning back to mother india in oct 2017. It was smooth going till 15 nov 2017 when i got messages and mails of rs 708/ and again rs 708/- (Twice) being deducted as amb chrg incl gst for sep & oct 2017 respectively.

2. I have very low balances in the past also but was neither been charged nor been informed for the same. And to my surprise your bank informed me after deducting the amount which i look as charges as other options left with you to surprise your customers.

3. I am highly dissapointed with this kind of deductions without any prior notice to customers, which force me to write such complaint and at the same time request you to refund the amount.

4. At the same time, i will also be approaching to the concerned rbi authorities to look into this matter, otherwise the only option left to me to close this account asap.

5. Looking forward for your postive response.

Regards
Swarnjit