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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32920
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18418
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HDFC Bank reviews & complaints page 1077

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S
sukesh 007
from Bengaluru, Karnataka
Nov 25, 2017
Resolved
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Address: Bangalore Rural, Karnataka, 562114
Website: hdfc bank.com

Hi i am sukesh raj holding an hdfc bank account which where as there is no funds are going on so i just went to close my account in cmh road branch ...then the way they treated is bad and my account is zero i told them to close my account then they cheaked and told to pay 500 peniolity...why the heach i need to pay peniolity where i was having account in kotak bank they peacefully closed my account so it was a good service from kotak bank so by this hdfc is not no1 bank its worst bank in world...i need to close my account so resolve it or i will go in my way...
Jan 3, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your Acoount No./Customer ID. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance
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    P
    from Roorkee, Uttarakhand
    Nov 25, 2017
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    credit card bill related

    Address: Ghaziabad, Uttar Pradesh, 201010
    Website: www.consumercomplaints.in/new_complaint

    Hello My name is Prateek. Which bill I have to pay that bill is more than my total amount. When I added my last two month amount 14537+15547 with EMI charge there is total amount is 30084 and I have already pay 1400 rs and another bill is 3564 rs and in my voilete only 910 rs so there is 500 rs is not my account so please chech....
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    kayaladhi
    from Chennai, Tamil Nadu
    Nov 25, 2017
    Resolved
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    Resolved

    I paid 6016 for hdfc life insurance premium policy 18826763 using hdfc credit card under my name vigneshwaran g with starting 4893 and ending 4413. Amount got debited from my credit card but got a 501 error message in hdfc life.

    I haven't received any mail/sms confirmation from hdfc life. Please let me know whether the payment is processed by hdfc life or not.
    Nov 29, 2017
    Complaint marked as Resolved 
    HDFC Life customer support has been notified about the posted complaint.
    Verified Support
    Nov 27, 2017
    HDFC Life Customer Care's response
    Hi, please note that as per our records, the amount is yet not received by us against the aforesaid policy. Further, kindly share the customers credit card statement from which the payment was made for us to get the same checked further.
    Verified Support
    Nov 27, 2017
    HDFC Life Customer Care's response
    The statement can be emailed to us at [protected]@hdfclife.com from the registered Id. Do let us know once the email is sent and share the interaction Id for us to track the same.
    Nov 29, 2017
    Updated by kayaladhi
    Got payment receipt from HDFC Life after verifying the Credit Card statement. Thanks for your prompt response in this matter.
    Hi Team,

    I sent the credit card statement in email to the mentioned address from my registered email address. The interaction ID is 'HDFCSL=[protected]'. Please investigate and let me know when i get refund to my Credit card.
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      Y
      yatingandhi1
      from Kolhapur, Maharashtra
      Nov 24, 2017
      Resolved
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      Resolved

      Address: Rajkot, Gujarat, 360007

      I have my huf bank saving account no. [protected] at hdfc bank rajkot. Today when i logged in i was surprised to see email address given as '[protected]@gmail.com' which was not updated by me. This is serious security breach. I have changed now that email address as '[protected]@gmail.com'. Kindly provide me details about how this thing may happen or else i have to close all my family accounts (Seven accounts altogether). Yatin gandhi (Mobile [protected]).
      Jan 2, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 29, 2017
      HDFC Bank Customer Care's response
      Dear Customer,

      Kindly note that your email ID was updated basis your account opening document. The copy of the same has been shared with your account branch. You can visit your account branch and view the same by meeting the Branch Manager. We regret our inability to share the AOD copy on email or social media.

      -Anay
      HDFC Bank Customer Assistance
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        R
        rajuthakor121
        from Ahmedabad, Gujarat
        Nov 24, 2017
        Resolved
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        Address: 382010

        Hi
        Without any consent from card holder, hdfc deducted money for plan activation.

        I did not get any call to renewal/activate this one assist membership. But the one assist mfee of rs.1399 is automatically debited from my hdfc credit card (Ended with 7968) on 22-nov 17. Also, on 22-nov 17 one credit entry is shown as dial an emi (Smart emi) of rs.1399.

        Plz refund my money and deactivate this one assist membership..

        Regards;
        Raju thakor
        [protected]
        Aug 5, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Dear Raju,

        Greetings from OneAssist..!

        We are very sorry to hear about your experience and regret the inconvenience caused to you.

        We have forwarded your details to our team and they shall update you with the current development on your case.

        We appreciate your patience in the interim.

        Regards

        Brijesh

        Team OneAssist.
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          T
          tvraman jaddu
          from Delhi, Delhi
          Nov 24, 2017
          Resolved
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          Resolved

          I recently applied for a hdfc bank credit card. Two days back i got a message from bank that it has auto debited rs. 1399/- from my credit card for one assist membership, which i noticed today. I am not interested in this membership. Please cancel the membership and refund the amount back

          Oneassist relationship number : 3123576
          Name :- jaddu tejaswin venkata raman
          Credit card number ending :- 7973
          Aug 5, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Dear Jaddu,

          Greetings from OneAssist...!

          We deeply regret for the inconvenience caused to you.

          As per your request, plan has been cancelled vide Service Request number 2599345 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

          Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

          Regards,

          Brijesh

          Team OneAssist.
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            D
            Dipta Kantha
            from Raha, Assam
            Nov 24, 2017
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            Address: Sonitpur, Assam, 784001

            Sir,
            I applied for credit card yesterday at tezpur branch, assam. I was told that verification call will come and i should reply it.
            Yesterday one call came for verification.
            Today two calls came from two ladies numbering [protected] and[protected]. They told that they were calling from hdfc bank and tried to force me to take insurance wallet for one year at rs 1899.00. I was not told about it before and i do not want to do insurance wallet.
            I have now started to wonder what more tricks your people have to extract money from customers as i assume it is with your consent that these workers of you are pressurizing customers.
            If not how come they know my details?
            I refused to do insurance wallet but will see on account only if your people have deducted money from my account.
            If verification is so much necessary, why don't you mail for confirmation?
            I see tremendous lapse in customers security.
            Please reply.
            Thanks,
            Yours,
            Dr. Dipta kantha bora
            Tezpur, assam
            HDFC Bank customer support has been notified about the posted complaint.
            Deduction of ECS debit charges from my account of total amount Rs.1123 on the date of 17th & 18th Nov. 2017.

            So I am kindly request to you want to know about the deduction charges.
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              P
              pratikvimal
              from Mumbai, Maharashtra
              Nov 24, 2017
              Resolved
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              Address: New Delhi, Delhi

              Dear sir,

              I (Pratik vimal) made the payment of my credit card total out standing last year in the month of october. But it is showing write off status in my cibil.

              After several communication to bank official nothing is happening. As per bank word they will clear my cibil. But after one year it did not happen. Kindly look into this and do the needful.

              Thanks,
              Pratik vimal
              [protected]
              Dec 25, 2017
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 24, 2017
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to share your credit card details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

              -Manoj
              HDFC Bank Customer Assistance
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                P
                parnil
                from Guwahati, Assam
                Nov 24, 2017
                Resolved
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                Resolved

                Address: Kamrup Metropolitan, Assam, 781024

                We have done a policy bearing policy no.14446869, but till date we have not received the policy certificate.in time of premium payment we have try to contact with the agent but not got any response for him, so we have pay the premium from our own. So we request you to kindly either remove our agent and appoint a new agent as soon as possible or we will pay our premium from our own. And also provide us the original policy certificate on earliest.

                Regards
                Rituraj goswami
                [protected]@gmail.com
                Dec 30, 2017
                Complaint marked as Resolved 
                HDFC Life customer support has been notified about the posted complaint.
                Verified Support
                Nov 27, 2017
                HDFC Life Customer Care's response
                Hi, kindly inform the customer to write to us at [protected]@hdfclife.com from the registered Id for us to have a look into the request or query. Also, request the customer to be specific about his query/ request.
                Verified Support
                Nov 27, 2017
                HDFC Life Customer Care's response
                Alternatively, the letter duly signed by the customer can also be submitted to any of his/ her nearby HDFC Life branch incase, no email Id is to be registered.
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                  A
                  aman ranavat
                  from Chandigarh, Chandigarh
                  Nov 24, 2017
                  Resolved
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                  Resolved

                  Address: Mohali, Punjab

                  I have been there in the branch of hdfc, baltana. Kalidhar enclave for many times but they always said today we have not our manager. Only he will do that. Each and every time they have only this to say. I have no time to go there after few days. I do work, i have no extra time to come there. Please do action against the employees working there. I am waiting for the response.
                  Dec 25, 2017
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 24, 2017
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I request you to share your account no, complete address of the bank you visited and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                  -Bejoy
                  HDFC Bank Customer Assistance
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                    K
                    KunalK1
                    from Mumbai, Maharashtra
                    Nov 24, 2017
                    Resolved
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                    Resolved

                    Address: 400708

                    Date - 14/11/2017 i have done 7500 imps transaction to one of my friend account which is in punjab national bank. On the same day transaction status showing processor down.
                    Date -15/11/2017 due to emergency i have done one more transaction of same amount with same account on 15/11/2017 on that day transaction get successfully completed.
                    But 14-nov-2017 transaction amount still not get credited to my account or beneficiary.
                    When i raised concern for this, in that hdfc bank says that on 15-nov-2017 amount got credited to beneficiary account, but beneficiary says that amount not get credited to his account.
                    Please provide feedback from pnb bank that amount get credited or not.

                    Please find below transaction number :
                    Rrn reference number:
                    [protected]
                    User reference number:
                    [protected]

                    Phone banking complaint number : mumc[protected]

                    Please suggest what need to do in this case.
                    Dec 29, 2017
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 27, 2017
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    As per our records, the said transaction has been processed successfully and credited to beneficiary account. If beneficiary denies receipt of funds, please share the beneficiary account statement with us on [protected]@hdfcbank.com for further investigation

                    -Manoj
                    HDFC Bank Customer Assistance
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                      C
                      celine miranda
                      from Coimbatore, Tamil Nadu
                      Nov 24, 2017
                      Resolved
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                      Address: Chennai, Tamil Nadu, 600128

                      I requested for cheque book on 30th october 2017 and i got a tracking number for the same on 31st october 2017. The courier was through the speed post. Those people never made a attempt to deliver the chequebook. It was returned back. They tried to re-dispatch on 6th november and no attempt to deliver again. It was returned to bank. I got a message to contact my rm. I contacted my rm vishwa guru who did not have any clue on my cheque book status. He told to visit my home branch. I visited the home branch in nungambakkam and they informed that cheque book is returned to po and i have to contact the customer care to let them know to re-dispatch to my address or to home branch again. I contacted my rm from there. Since he did not have any idea on this issue he told me re - raise the cheque book request again. He told me to call a toll free number and i got a reference number for the request. But next day i got a message that my request could not be processed and to call the bank again. I contacted my rm and he told this is a new issue and he will arrange a call back from his manager. But nobody has called so far. Then when i called him back he told he has sent a mail to someone and he was waiting for a response. This was the answer for last one week and the customer care people never bother about the issue. They will tell me to wait for an immediate call back. But no one will call. My rm stopped responding to my calls now. I want to know if i will get a cheque book or not.in these many years of relationship with your bank this is my far most worst experience. My husband received the cheque book within two days to the same address and it was through blue dart couriers. I don't know how your bank have changed service with a poor courier service. Worst customer service from your bank.

                      Thanks,
                      Celine miranda
                      [protected]
                      Jan 5, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 27, 2017
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We understand that our personal banker Mr. Yogarani has contacted you and addressed your query. For further assistance you may contact him on[protected].

                      Anay,
                      HDFC Customer Service Assistance.
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                        B
                        Bandaru Dilip Reddy
                        from Hyderabad, Telangana
                        Nov 24, 2017
                        Resolved
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                        Resolved

                        Address: Hyderabad, Andhra Pradesh, 508222
                        Website: www.hdfcbank.com

                        Cancellation of one assist membership
                        I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 0068 without my concern on date:19/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                        Oneassist relationship number : 3114281
                        Name :- bandaru dilip kumar
                        Credit card number ending :- 0068
                        Jan 6, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 28, 2017
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We understand from your mail that you wish to cancel One Assist program enrolled on your card account. We would like to inform you that due to security reasons we are unable to process your request through mail. Hence, we request you to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL. We also request you to contact the below mentioned numbers to cancel One Assist Program. India Toll Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in. We regret to assist you further in the absence of the credit card details. 1. Name as mentioned in the card account, 2. Contact number as updated in the card account 3. Registered e-mail address. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you.

                        -Manoj
                        HDFC Bank Customer Assistance
                        Dear Bandaru,

                        Greetings from OneAssist...!

                        We deeply regret for the inconvenience caused to you.

                        As per your request, plan has been cancelled vide Service Request number 2599189 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                        Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                        Regards,

                        Brijesh

                        Team OneAssist.
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                          A
                          alokjee1
                          from Mumbai, Maharashtra
                          Nov 24, 2017
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi, 110059

                          Hi,
                          I want to inform people also, be aware of fraud banks like hdfc.
                          I have an salary account, they gave me this when i joined hcl in 2012 with conditions of no life long charges and all.

                          Earlier also i faced issue of deducting inr 28 for transaction denied charges at other bank, which is not even charged by any bank at all.

                          Now today i could see an charge of 177 for third party tras charge, how could this be possible for a corporate salary account with no charges.

                          22 nov 2017 3rd party cash txn inc gst 171117-mir[protected] mir[protected] 22 nov 2017 177.00 619.79

                          Actually every now an then hdfc do this and people don't notice small charges and thus they get the fraud amount.

                          Even small banks are providing free account with no charge now a days,
                          I am requesting hdfc people, to revert this amount and let me know how can i close account as i am staying in delhi and my account is in chennai, i have already applied for kotak bank salary account which is even free when no salary gets credited.

                          Keep your faltu account with you
                          Dec 29, 2017
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 27, 2017
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Your email has been received vide ref id[protected]. We will take up the matter with concerned team and respond to you in 5 working days.

                          -Manoj
                          HDFC Bank Customer Assistance
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                            R
                            rajkumar ashokumar
                            from Numaligarh, Assam
                            Nov 24, 2017
                            Resolved
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                            Resolved

                            Address: Imphal East, Manipur, 795001

                            I have gone to the hdfc imphal branch to open a new savings account and they are saying that for opening a new account, i need to provide cheque as account cannot be open with cash and when i ask to show such rules they are simply asking me to contact the zonal head which i tried but couldn't contact. So, if a person doesn't have any other account then he has no option for opening account. So, it's like hdfc bank doesn't need new customer.
                            Dec 29, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 27, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We wish to inform you that cash is not accepted as initial paying amount while opening a new account. If you do not hold any account with another bank to issue paying cheque, you may get the cheque issued from the account of any blood relative.

                            -Manoj
                            HDFC Bank Customer Assistance
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                              M
                              mailmeysrawat
                              from Faridabad, Haryana
                              Nov 24, 2017
                              Resolved
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                              Resolved

                              Address: Faridabad, Haryana, 121008

                              I had submitted the forms to get a demat account closed which had been opened when my salary account had been opened.

                              I had physically submitted the for cancellation of the account at a demat branch and was informed that the same would be closed.

                              I have been getting charged for the same for past few years.

                              Can someone please look into the same and help in refunding the amount charged for a closed account.

                              I am sending a mail to the [protected]@hdfcbank.com for the same.
                              Jan 2, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 27, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Please mail us at [protected]@hdfcbank.com from your registered email id along with below details for further assistance: 1. Date of submission of demat closure request 2. Complete address of the branch where request was submitted 3. Copy of email sent for closure of demat account.

                              -Manoj
                              HDFC Bank Customer Assistance
                              Verified Support
                              Nov 30, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We understand that our official Ms. Manisha Sharma contacted you through e-mail in this regard. You may write back to the e-mail for clarifications.

                              -Manoj
                              HDFC Bank Customer Assistance
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                                S
                                sachin athavale
                                from Pune, Maharashtra
                                Nov 24, 2017
                                Resolved
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                                Resolved

                                Address: 411052

                                I received call from this number [protected] today which sounded very fishy the person on the other side was asking how many transactions i do every day in my account and weather my account is blocked or active.
                                I never disclosed any of my details as the questions asked were not in line what hdfc customer care will ask.
                                See if you can do something about this
                                Jan 21, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 24, 2017
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                I request you to share your complete concern, account/customer Id, the caller details and your registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  R
                                  rajunaik6969
                                  from Mumbai, Maharashtra
                                  Nov 24, 2017
                                  Resolved
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                                  Resolved

                                  Website: www.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html

                                  I applied for hdfc fastag on 3rd november 2017 and uploaded scanned and signed copy along with all the documents on 10th november 2017. After that, there is no response whatsoever from hdfc. I tried calling their toll free number [protected], but it is never working.
                                  Cannot believe that hdfc can stoop to such low levels of customer service. There is no e-mail or customer service mechanism in place.
                                  I paid rs.1000 with 200 as deposit and 800 as top up amount and application form acknowledgement number hfr008348 was generated.
                                  The irony of their process is that you have to pay first and then submit the application signed copy. This is not intimated in advance. Only after money deduction, you realize the process is lengthy.
                                  Nonetheless i have paid for it and stuck.

                                  Could you please facilitate to either process the application or refund my money.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Dear Raju,

                                  Please email at hdfc.[protected]@sahaj.co.in or reach Fastag Team directly at [protected] & [protected] for any further clarification or assistance.

                                  -Manoj
                                  HDFC Bank Customer Assistance
                                  rajunaik6969's [Complaint's author] reply, Dec 5, 2017
                                  Hi Manoj,

                                  I tried calling the numbers you mentioned, but as expected there is no response. Sometimes I get a busy tone and sometimes it rings and no one bothers to pick or call back!!
                                  Mail already written to [email protected] but there is no reply yet after 10 days.
                                  Do you still have any other response to offer??
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                                    balasubramaniyam jayaraman
                                    from Periyakulam, Tamil Nadu
                                    Nov 24, 2017
                                    Resolved
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                                    Resolved

                                    Address: Chennai, Tamil Nadu, 600077

                                    Ref. Credit card nos [protected] hi, i am using this card for past 16 years. And have maintain without any default, due to some personal issue, i missed to pay last two due. I got call from yuvaraj and tellecaller asked about, i told them i have applied bt with other bank await if not will make payment before due date of this month, it was failed and made payment on 23.11.2017 @3.07pm, again got a call from yuvaraj, i informed payment have done, but he and other lady caller is harrashing and abused. This is not write way to handling customer like me. Please check my record. I am going to launch complaint with rbi. Thanks and regards balasubramaniyam [protected].
                                    Jan 5, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 27, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We are unclear on the nature of your query hence we request you to elaborate on the same along with the Last four digit of your credit card, registered mobile number, and e-mail id, to enable us to do the needful.

                                    -Manoj
                                    HDFC Bank Customer Assistance
                                    Verified Support
                                    Nov 28, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We are looking into your query and will revert back in 3 business days. In the event, if you wish to have any further details/assistance, please feel free to write to us at [protected]@hdfcbank.com The reference number for this interaction is [protected].

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      Pushplata Rajput
                                      from Bengaluru, Karnataka
                                      Nov 24, 2017
                                      Resolved
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                                      Resolved

                                      negative balance in my account against rbi rules

                                      Address: 560070
                                      Website: www.hdfcbank.com

                                      This is pushplata rajput. I want to intimate you that i had an salary account (501xxxxxxx6473) with hdfc bank as i was working with hdfc bank, bommanahally branch bangalore. I left the job in 30-june-2017 and there after i withdrawn all the accumulated amount from the account since i will not be receiving any more funds. And now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) in the...
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