Claimed

HDFC Bank Complaints & Reviews

2.9

Updated: Jun 7, 2026

Complaints 32953

Resolved

18420

Unresolved

14533

Good! HDFC Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that HDFC Bank step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to HDFC Bank

Having problems with HDFC Bank?

File a complaint and get it resolved by HDFC Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

HDFC Bank reviews & complaints page 1078

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Well i have salary account and and my salary is getting credited every 1st of the month. However i just saw my statement and to my surprise amb chrg incl gst for oct2017-mir[protected] mir[protected] amb chrg incl gst for sep2017-mir[protected] mir[protected] are deducted. I would like to inforn you that i had switch my job and from the period of march-august salary was not credited. From 1st of september my salary is made every 1st of the month. Then why am i charged this deductions and for the month of sept and oct i request you to credit the amount deducted...

Jan 3, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

HDFC Bank Customer Care's response Dear Customer,

Kindly note that we have necessary steps to address your issue. Please feel free to speak to our Branch Manager Mr. Santosh Bagade on [protected] for any further clarification or assistance.

-Manoj
HDFC Bank Customer Assistance

View replies

S

swati.m

from Jaipur, Rajasthan

Mar 6, 2018

Dear Sir,
I have been charged 2000/- As GST deduction. I've just noticed this one and am not sure how many times in the past this have been happened.
Kindly request you to look into the issue asap
Account details and other information are as follow:

Customer ID:74427136
IFSC: HDFC0002645
Account No.: [protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 412101

Hi team,

I have observed for my credit card has charges applied like 500/- as credit card renewal membership charges of 500 and igst 90 rupees. Above to this as this lead to over usage of credit card limit charged 500/- overlimit usage and 90/- more to it.

Could you please suggest how can this be dealt. Thanks

Venkatesh bhinge
[protected]

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.oneassist.in

Hi,
My name is saindhav kumar, my phone no. Is [protected]. Last week i have called from one assist in behalf of hdfc and they activating the 1899 plan in behalf of hdfc debit card i am not a credit card user but they also provide same services with credit card and submit my request.
I am not eager to participate in this scheme but they said that it is compulsory by hdfc bank for 1 year and they activating my service.
Please cancel my request regarding one assist plan for this i will be thankful to you.
Saindhav kumar

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400077

Website: SMS

I received this message today dear customer mandate reference no: hdfc[protected] issued to bse limited with value rs 50000and frequency adhois receved today for processing, in case of any issue please get in touch with your branch... I got this on 26th november 2017 early morning.

I have not given any such mandate... Why such message from hdfc bank..

Dec 30, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

HDFC Bank Customer Care's response Dear Customer,

We have received your mail vide Ref ID:[protected] and will revert to you in 3 working days.

-Bejoy
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 011

Respected madam/sir

This is youdon sangmo. Here is my policy no 17482840 and the date of issue on[protected] actually my policy have 5years login period. But unfortunately i have only 10, 000/- in my own account. Which i can't takeout. As you know. That's my minimum balance which i have to keep in my account. If i have less then 10, 000/- in my account they will detected from my account as per bank rules. Therefore i can't manage with this money. I truly need the money. I would like to request you to kindly understand my situation and allow me to withdraw my policy. Do the needfully.

Warm regards
Youdon sangmo

Dec 27, 2017

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2017

HDFC Life Customer Care's response Hi, you have already been emailed by us on your registered Email Id from [protected]@hdfclife.com.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello sir
i remitted rs 1475/ thro paytm from my android mobile and after having provided my bank debit card of my bank and then having receivedAOTP, the amount was sent to the desired destination. Amsg from bank was also received showing deduction of the said amount from my account on[protected]. but it is shocking to report that the said money never reached to that place and authorities relied to me that they have NOT RECEIVED the said amount
NOR THE SAID AMOUNT HAS BEE GOT REFUNDED AND DEPOSITED INTO THE ACCOUNT FROM WHERE PAYTM WITHDREW MONEY.
A MSG RECEIVED ON MY MOBILE READS LIKE THIS

ADDED RS 1475 TO UR PAYTM WALLET TRANSACTIO ID...
GET UR PAYTM BHIMUPI ADDRESS.
I AM NOT AWARE WHAT FURTHER TO DO TO GET MY REFUND BACK FROM PAYTM NOR I POSSESS DETAILED KNOWDELGE YO HANDLE PROCESS OF PAYTM. FIRST TIME EXPERIENCE OF PAYTM IS DISMISSAL
SO PL HELP TO GET MY REFUND AT UR LEVEL. THANKING U
V.K.KALIA
EMAIL kalia.[protected]@gmail.cm

Jan 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Nov 25, 2017

Updated by V K Kalia IN place of transaction id receved
pl read sustomer id as

2745423

Verified Support

Nov 30, 2017

HDFC Bank Customer Care's response Dear Customer,

We request you to confirm whether you have informed the merchant regarding the transaction dispute. Please share an e-mail or letter confirmation from the merchant to [protected]@hdfcbank.com for us to check further. The reference number of the Debit Card transaction dispute is 1451145. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 411006

Issue No. HBL=[protected]
PFA the transcripts considering which I had planned this purchase that too after confirming from both Amazon and HDFC bank customer care and these guys had confirmed that my purchase was valid for the below mentioned two offers:-
1) BUY NOW AND PAY IN 2018 EMI HOLIDAYS OFFER.
2)GET 10% CASHBACK IN YOUR ACCOUNT.

this should have been done automatically. Plus in addition to this I also have one more query regarding the additional EMI charges of 900 something incurred in my account I need clarification on that as well kindly reply to me asap .
In the below attached documents you can easily see that the purchase was made on 30th if September till the offer was valid.

Meanwhile i am receiving auto reply mails from Ms.Susana Chatterjee
Sr. Manager
Retail Portfolio Management (credit cards)
HDFC BANK
[protected]
giving fake promises to the issue to be resolved !!and the charges are being levied on my card.

Jan 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

HDFC Bank Customer Care's response Dear Customer,

we have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 6 working days.The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance

Dec 08, 2017

Updated by Abhishek Jhaa Bank has started me harassing to pay the amount in lieu of getting a bad credit score updated to my account!!!

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560016

This is prasad,
i am using HDFC credit card since last 2 years.last 2 months i didn't pay the amount on time.
i said i will make the by the end of the month.As i said i paid the amount 24-11-17.
but the when the agents called me(21-nov to 22-nov) i
collection agent didnt listen and started abusing me with bad language,
this is the agent no:[protected](21 nov-22 nov).
i even complained the their manger surprisingly he said we dont know who called you.
i said i got the call just min before from the same which i mentioned above.
but he said we dnt know
i said i will rise the complaint.
he said do what ever you want.
i even tried to complain in HDFC credi card collection cell ([protected])section they didnt answering the call.

how can we stop this ###
i have to pay just 1700/- just delayed payments which is actually (gst +interest+tax) thats it i didnt even spent single rupee last two months

i need to track that guy but i dnt know how to do that

Dec 26, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, Card No., caller details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

View replies

P

prasadtenti

from Bengaluru, Karnataka

Nov 29, 2017

i sent the info and concern which you asked for
i hope this issue wll be over as soon as possible
today also i got the call from the agents using new number.
i said i made the payment on 22-11-17
they didnt listen and strated abusing me .
i shared the contact details and my details in the mail

how can i stop these guys .

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560103

Recently i have received hdfc regalia credit card and as part of that hdfc ergo insurance got activated without notifying me, i got to know that after some amount was deducted from my hdfc credit card (900inr for policy, 100inr for emi conversion and 18inr for tax)

I called hdfc credit card customer care and also hdfc ergo customer to inquire how this policy got activated they said it got activated as part of credit card application but no one informed me about this.

I have seen lot of complaints on this topic in this forum, looks like hdfc is doing cheating, they don't inform about the policy and they just activate it and they say they got request from the application which is not fair, hdfc does telephonic verification of credit card but at that time they should asked about this but they are not doing that and silently activating the policy, which will directly points to the big loop hole in the system to cheat the customers

HDFC ERGO General Insurance customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110048

I have a good banking history with hdfc bank, but lately i have found that hdfc keep modifying its standard rules. A few days back a payment of mine bounces from one of my hdfc current account, and after a few days a rm from hdfc notified to me that the account is blocked as kyc is not submitted. I was never notified, but still i sent fresh set of kyc documents as per bank and i was told that banking would be restored within 24 hours. Its...

Helpful

2 other people found this review helpful

2 found this helpful

Address: New Delhi, Delhi, 110095

Manju was the lady who was really rude and don't have manners to speak to customers at all. Just because i had some personal issue i didn't made my credit card payment but the way she dealt was not at all professional. Either someone give training to her about how to speak. Today when i told her that the payment is made yesterday then she denied it and said it's not reflecting. I mean check your system please it's been done and who have you rights to check my expenses and balance. If she can see my balance then definitely would have seen the transaction also.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi sir,

I want to change my address of my salary account below detail.

A/c-[protected]

Attached document, please change urgently because i have applied my debit card request so i am not able to collect present a/c address.

New address - plot no.:- a - 37 & 38, sec - 16, gautam buddha nagar, noida, uttar pradesh - 201301

Jan 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

HDFC Bank Customer Care's response Dear Customer,

The Debit Card will be dispatched to the mailing address maintained in our records. In case you have changed your address, the Card will get returned. Please visit your nearest branch and submit your request for change of address as well as for assistance with the delivery of the Debit Card. You may also change your address through NetBanking by following the below process and then write to [protected]@hdfcbank.com for the status of the Debit Card. Log in to your NetBanking account Click on “Update contact details” on top of the page Click on “Update address” Click “Update” tab. You will be redirected to upload the self-attested scanned copy of the document. Update your address under "Address details" Select the document type that you wish to upload from the drop-down menu under "Address proof" Click "+" and select the document Click "upload" Type the code shown in the box Select "I/we confirm that we have read the Terms & conditions and that all details provided on the form are true & correct" Click on "Submit".

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Khordha, Odisha, 752101

I have paid rs.1000/- for hdfc fastag service but after two transactions its showing balance is zero & my a/c is black listed.
I just want to know the reason behind this. I tried a lot to connect the customer care number but that number is not working also there is no mail id available for proper communications.
Two transaction amount-rs.215/- only

Dec 27, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Nov 25, 2017

Updated by Santoshmama I had deposited rs.1000/- for fastag facility, got the fastag.
I dont understand the tag has been black listed after used two times of rs.215.
Now the balance is nil.
I just try to understand the reason behind this.
I tried a lot for connect with your customer care but that number is not working.
Also there is no mail id mentioned.

Request you to please look in to this.

Verified Support

Nov 25, 2017

HDFC Bank Customer Care's response Dear Santosh,

I request you to share your registered contact details with complete concern to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Verified Support

Nov 26, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your fastag Ref. No Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore Rural, Karnataka, 562114

Website: hdfc bank.com

Hi i am sukesh raj holding an hdfc bank account which where as there is no funds are going on so i just went to close my account in cmh road branch ...then the way they treated is bad and my account is zero i told them to close my account then they cheaked and told to pay 500 peniolity...why the heach i need to pay peniolity where i was having account in kotak bank they peacefully closed my account so it was a good service from kotak bank so by this hdfc is not no1 bank its worst bank in world...i need to close my account so resolve it or i will go in my way...

Jan 3, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Acoount No./Customer ID. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ghaziabad, Uttar Pradesh, 201010

Website: www.consumercomplaints.in/new_complaint

Hello My name is Prateek. Which bill I have to pay that bill is more than my total amount. When I added my last two month amount 14537+15547 with EMI charge there is total amount is 30084 and I have already pay 1400 rs and another bill is 3564 rs and in my voilete only 910 rs so there is 500 rs is not my account so please chech....

Helpful

Found this helpful?

Write a comment

I paid 6016 for hdfc life insurance premium policy 18826763 using hdfc credit card under my name vigneshwaran g with starting 4893 and ending 4413. Amount got debited from my credit card but got a 501 error message in hdfc life.

I haven't received any mail/sms confirmation from hdfc life. Please let me know whether the payment is processed by hdfc life or not.

Nov 29, 2017

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

HDFC Life Customer Care's response Hi, please note that as per our records, the amount is yet not received by us against the aforesaid policy. Further, kindly share the customers credit card statement from which the payment was made for us to get the same checked further.

Verified Support

Nov 27, 2017

HDFC Life Customer Care's response The statement can be emailed to us at [protected]@hdfclife.com from the registered Id. Do let us know once the email is sent and share the interaction Id for us to track the same.

Nov 29, 2017

Updated by kayaladhi Got payment receipt from HDFC Life after verifying the Credit Card statement. Thanks for your prompt response in this matter.

View replies

K

kayaladhi

from Chennai, Tamil Nadu

Nov 27, 2017

Hi Team,

I sent the credit card statement in email to the mentioned address from my registered email address. The interaction ID is 'HDFCSL=[protected]'. Please investigate and let me know when i get refund to my Credit card.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Rajkot, Gujarat, 360007

I have my huf bank saving account no. [protected] at hdfc bank rajkot. Today when i logged in i was surprised to see email address given as '[protected]@gmail.com' which was not updated by me. This is serious security breach. I have changed now that email address as '[protected]@gmail.com'. Kindly provide me details about how this thing may happen or else i have to close all my family accounts (Seven accounts altogether). Yatin gandhi (Mobile [protected]).

Jan 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your email ID was updated basis your account opening document. The copy of the same has been shared with your account branch. You can visit your account branch and view the same by meeting the Branch Manager. We regret our inability to share the AOD copy on email or social media.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 382010

Hi
Without any consent from card holder, hdfc deducted money for plan activation.

I did not get any call to renewal/activate this one assist membership. But the one assist mfee of rs.1399 is automatically debited from my hdfc credit card (Ended with 7968) on 22-nov 17. Also, on 22-nov 17 one credit entry is shown as dial an emi (Smart emi) of rs.1399.

Plz refund my money and deactivate this one assist membership..

Regards;
Raju thakor
[protected]

Aug 5, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

View replies

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Nov 27, 2017

Dear Raju,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I recently applied for a hdfc bank credit card. Two days back i got a message from bank that it has auto debited rs. 1399/- from my credit card for one assist membership, which i noticed today. I am not interested in this membership. Please cancel the membership and refund the amount back

Oneassist relationship number : 3123576
Name :- jaddu tejaswin venkata raman
Credit card number ending :- 7973

Aug 5, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

View replies

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Nov 27, 2017

Dear Jaddu,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2599345 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Sonitpur, Assam, 784001

Sir,
I applied for credit card yesterday at tezpur branch, assam. I was told that verification call will come and i should reply it.
Yesterday one call came for verification.
Today two calls came from two ladies numbering [protected] and[protected]. They told that they were calling from hdfc bank and tried to force me to take insurance wallet for one year at rs 1899.00. I was not told about it before and i do not want to do insurance wallet.
I have now started to wonder what more tricks your people have to extract money from customers as i assume it is with your consent that these workers of you are pressurizing customers.
If not how come they know my details?
I refused to do insurance wallet but will see on account only if your people have deducted money from my account.
If verification is so much necessary, why don't you mail for confirmation?
I see tremendous lapse in customers security.
Please reply.
Thanks,
Yours,
Dr. Dipta kantha bora
Tezpur, assam

HDFC Bank customer support has been notified about the posted complaint.

View replies

A

Aaass

from Morjim, Goa

Nov 24, 2017

Deduction of ECS debit charges from my account of total amount Rs.1123 on the date of 17th & 18th Nov. 2017.

So I am kindly request to you want to know about the deduction charges.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines