HDFC Bank Complaints & Reviews

I am using a credit card since 3years. My total dues was Rs.28138.08, and I have paid the amount through net banking from a/c [protected] on 30-Oct-2017. My credit card is also link up with this a/c. This month I see due amount is Rs.846.13 where as I have paid all the due balances.

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I transferred 15000 from my hdfc account to andhra bank account through imps. Amount is deducted from my hdfc account but not credited in to andhra bank account. I have sent 2 hours back still not credited.
Please solve the issue as soon as possible
And let me know the status.

Imps ref no:[protected]
Transaction reference no :[protected]

Dec 4, 2017

Complaint marked as Resolved

It took time of 4 hours for the transaction to complete.

HDFC Bank customer support has been notified about the posted complaint.

Dec 02, 2017

Updated by Sumaja_Sree I transferred 15000 from hdfc to Andhra bank beneficiary, debited from my hdfc account but not credited in to Andhra bank account.
Reference Number:[protected]
Transaction status: payment successful

Please solve issue as soon as possible.

Dec 03, 2017

Updated by Sumaja_Sree Thank god... Got credited

Verified Support

Dec 04, 2017

HDFC Bank Customer Care's response Dear Customer,

As per our records, the said transaction has been processed successfully from our end. Please check with the beneficiary bank for further details. if beneficiary denies receipt of funds. Please share the beneficiary account statement on [protected]@hdfcbank.com from your registered email id for further investigation. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail. We'll help sort it out.

-Bejoy
HDFC Bank Customer Assistance

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Andhra Bank Customer Care

from Mumbai, Maharashtra

Dec 3, 2017

Dear Customer,

We regret the inconvenience caused to you. Please reply us with your contact details and your email id to assist you further. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service

Reply

Sumaja_Sree's [Complaint's author] reply, Dec 3, 2017

Email id: [email protected]

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Address: 560037

Hi,

On 2nd december, rs 177 had deducted from my hdfc account number [protected]. When i checked the deduction why its happening than this detail is showing there — "hdfc bank — 3rd party cash txn inc gst 241117-mir[protected]". I don't know about this deduction? Why this deduction happen without my knowledge how would they can do?

Thanks,
Durga prasad

Jan 5, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that the charge of Rs. 177.00 levied to your account on December 02, 2017 pertains to third party cash transaction done on November 24, 2017 for Rs. 4000.00 at Addanki branch. Third Party means any individual other than the account holder. The TPT charges are applicable to Salary account as well. HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network.However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank. Third Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn. Please visit the URL below to know the fees and charges applicable to your account: http://www.hdfcbank.com/personal/fees_charges/fees_charges.

-Bejoy
HDFC Bank Customer Assistance

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Address: Bharuch, Gujarat, 392001

Website: Payzapp

I have done tata sky dth recharge through payzapp on 30th october of 2000₹, at that time payzapp has 10% scan & pay offer maximum casback 200₹, minimum transaction of 100₹ but i haven’t received my cashback.
Here i have attached 5 snapshot in which 3 snapshot of regarding offer & 2 snapshot of my payment.
I have done payment through credit card which having last 4 digit num : 5107
My mobile num is [protected]
My email id is: hemal. [protected]@gmail.com

+5 photos

HDFC Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110062

Website: Hdfc

Hi,
I received a new hdfc credit card which i am not using. It's not been activated at all.
I am receiving a bill of rs. 4000 approximately without even making a single transaction.
It was a free card and there are no annual charges on this card.

There's some insurance policy allotted on this card which i didn't asked for. And has been assigned without my confirmation. I have called multiple times to hdfc credit card department but nobody listens. They provide this number which is out of service[protected].

Please help me, you can connect with me on [protected]

Regards
Satish

Jan 16, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

HDFC Bank Customer Care's response Dear Satish,

I request you to share your Card number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: 411013

I have a current account with bank, pune fatimanagar branch, we travel a lot and today in up. While transferring to my own savings account it says declined due to kyc. The bank dint even send a mail nor sms nor call intimating kyc requirements. All they say is rbi did this not we. And i am stranded in an unknowing state without funds. And the bank is not at all helping in any way and says you have to personally come and visit home branch

Jan 13, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

HDFC Bank Customer Care's response Dear Customer,

Hi, we're sorry to hear that. Please share your Account No. with registered contact info on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Bejoy
HDFC Bank Customer Assistance

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Address: Valsad, Gujarat, 396191

Please note that since more than one month hdfc bank not giving service for my credit cards unable to pay online payment. I had already called several times to customer care no. [protected] but everytime i got reply that within 72 hrs complaint will be solved. I prefer do not use hdfc bank credit card if you are thinking to buy or applied for the same.

While giving credit card bank pepoples are calling serveral times but for service not satisfied zero...

Jan 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

HDFC Bank Customer Care's response Dear Customer,

We confirm that we had already responded to your e-mail on November 30 2017, 05:36 PM. We regret to note the same missed your attention. We had responded with the below response. For further clarifications please reply to our e-mail. The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 10085

I have to applied a bike loan on my internet banking pre-approved loan its my salary account and u have to reject my loan for showing a ric issue. Around past 1 month i have to received a passport for being a police verification same address and i have also using a hdfc credit card and also a icici and sbi card from same address. Please resolve this issue asap. I have applied some loans in personal loan and u have also cancelled for ric issue.
I have to complaints in every bank but resolution not given to me.

Number=[protected]
Loan account number=53090820.

Jan 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

HDFC Bank Customer Care's response Dear Customer,

We are working on your concerns vide ref no:[protected] and will get back to you in 3 working days.

-Anay
HDFC Bank Customer Assistance

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Address: Ernakulam, Kerala, 682502

I had try to withdraw rs: 10, 000 by using my hdfc atm card in an sbi atm counter - edavanakad on 1/12/2017 at 14:11:15 hrs. And i have not received any cash but the amount is deducted from my account. There is no proper way to communicate via phone through customer care. So, i here by requesting to return back my money as early as possible.

Account holder name-anas ek.
A/c. No : [protected]
Ifsc - hdfc 0000068
Branch - bharuch, gujarath
My mob is : [protected]

Jan 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID: 1454269 and will revert to you within 7 working days.

-Anay
HDFC Bank Customer Assistance

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Address: Khordha, Odisha, 751017

Dear team,

I am an employee of an private bank.
On 25th of oct, one of your employee sanjay lenka (Mob no - [protected]) along with sujit sahoo (Employee id - fin402) from finmart marketing came to my branch for sourcing credit card.

As per mr. Sanjay, on basis of visiting card and salary slip, i will be issued a credit card that will be zero fees for life time. There will be no joining fees, annual fees and renewal fees.

But sorry to say,
1. Card was processed after 25 days of submitting the documents that to after reminding and calling mr sanjay for 3 times.
2. On 29th nov, i received the card, which was a money-back card and after enquiring found that there will be fees of rs 500 for joining fees and rs 500+ get for renewal fees every year and to nullify the same i have to purchase for rs 50, 000.

Now, either cancel/surrender the card or change the card to zero fees for life time.

Being in hdfc one of best service industry, and this type of mis selling that too to another banker is unacceptable.

Please look into the matter and do the needful and materialise before the bill get generated.

Thanks,
Rakesh sahoo

Jan 7, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

HDFC Bank Customer Care's response Dear Customer,

We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Bejoy
HDFC Bank Customer Assistance"

Dec 12, 2017

Updated by rasahoo22 Dear Team,

At the time of sourcing there was No option 1 or Option 2 also any If clause. Nothing was informed to me, the only Informed was on basis of Salary and Visiting card, it will be a life time Free card.

Now, where it comes Option 1, 2 and if Clause.

Contact Mr Sanjay Lenka(Sourcer) if any doubt else ask sourcer to meet me.

Kindly confirm whether the card will be Life time Zero or Not.

It has already been 9 days and already 2 mails have been sent for cancellation of the Card Permanently but no response till now.

Please confirm the status. Such type of False Commitment and Mis selling is not expected from Your Bank

Thanks,
Rakesh Sahoo

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Address: 500017

My account is inactive as i have not used for 999 days my customer id is 789654 i have no idea of my account number as my net banking id and password i lost please issue a new customer id and account number and post it to my address please send a mail also i want to activate my mobile number as i changed it if you send me welcome kit to my address i will change in the branch

Jan 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

HDFC Bank Customer Care's response Dear Customer,

We note that your account number: 0055******2663 is active and regular. However, we express our inability to process your request basis your request on Social Media / email. Kindly visit our nearest branch along with valid and original ID proofs and submit your requests. Kindly visit the following URL to access information for the complete address details of our Branches: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch

-Manoj
HDFC Bank Customer Assistance

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Hello sir,
Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card# [protected].
I would also request you to please clear my name from cibil as the full payment was successfully closed in a single payment. My details are mentioned below.

Name:hasrat ahamad
Credit card number : [protected]
Pan #bbgpa3097r

Thanking you
Hasrat ahamad

Jan 16, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

HDFC Bank Customer Care's response Dear Mr.Ahamad,

we note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful. 1.Name as mentioned in the card account, 2.Last four digit of your credit card (xxxx xxxx xxxx 1234), 3.Contact number as updated in the card account and latest contact number. 4.Email address as updated in the card account. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

-Bejoy
HDFC Bank Customer Assistance

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Address: 110095

My name is vinay kumar i have applied for pl in your bank. And your executive give a detail for personal loan 1.5% processing fee and intrest rate is 12.5% p. A and insurace is not compulsory. My laon amount is 150000 but 144926 rs only credit in my account 5074 rs deducted in loan amount. And your executive don't pick my call last one day and also any can't call me before disbursal. After that i was call to hdfc customer care and take the information about deducted amount they tell me 374 rs is gab intrest 2800 rs somthing is insurance and 1000 rs something is processing fee. And also they charge me 13 % intrest rate p. A.

Hdfc bank is reputed bank. This type of work go down your image in market. Your bank is trustable bank but first i see this type of case. Please resolve my complaint soon as soon.
Thank you
Regard s
Vinay kumar
My loan no is 53073036
My d. O. B is 05/11/1990
Mob no - [protected]

Jan 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

HDFC Bank Customer Care's response Dear Customer,

Please write to [protected]@hdfcbank.com with the correct Loan Account number, contact number, Loan Amount, city that you belong to and the executive details whom you have attempted to call.

-Bejoy
HDFC Bank Customer Assistance

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Address: Ajmer, Rajasthan, 305001

Dear hdfc,

I have my current account in hdfc bank, ajmer branch which has account no. [protected].

It has been blocked on 14 nov as the re kvc updation was due. I have submitted the same on 19 th nov, 2017 and till date no updation has been done by the bank and it has been 8 days now by the way bank told me it will get unblock next day now they are telling its not it in there hands. As i am account holders and propriter of the firm i am facing lots of problems. I just can not make debit or credit transaction of my hardly earned money.
I have to pay credit card bill on every 5 th of month and car loan on every 7 th of month. Which i will not be able to pay on time which hamper my credit scores.

And also i can not make bills of electricity and pay salary which is hampering my business badly.
You are requested to update my kvc and unblock my hdfc account as soon as possible or i dont have any other choice to open another account on some other bank.
Brisk reply will be appreciated.

With regards
Rakshit sharma
[protected]

Jan 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

HDFC Bank Customer Care's response Dear Customer,

We have responded to your e-mail with reference number[protected] on December 02, 2017.

-Bejoy
HDFC Bank Customer Assistance.

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Hi,
My name is shobana i ordered two products and i cancelled it. So amazon has refunded the amount for my account. I called the amazon customer care they told that the amount has been initiated by amazon. So i want to know whether the money has been credited to my account. Transcation ids are:796408 and 782912. Please check whether the amount has been credited into my account.. Thankyou!!

Jan 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

HDFC Bank Customer Care's response Dear Customer,

WE find that there are credits in your Account from Amazon on November 27 and 28. Pease check your account statement and confirm whether you are referring to the same credit. Incase of any other transaction, please write to [protected]@hdfcbank.com with the date and amount of the same.

-Bejoy
HDFC Bank Customer Assistance

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Address: Kolkata, West Bengal

I had 2 account in this hdfc bank one current and the other savings which is still being used. But for thier brilliant and good service i want to end my current account. I have submitted my application with all thier (I say) demand but. With very good response they are still hanging me with a calm answere. It is in process. How could a good bank bank make people wait? And how long people will have tolerance of thier processing? And yes both my account is in liluah branch

Jan 6, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account, branch details with complete issue and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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Address: 421201

Sir/madam,

I, yogesh palkar, a borrower of your bank for auto loan[protected], asked your collection manager mr. Bidve ([protected]), from pune to issue order to surrender my vehicle on my request, but the case is being pulled up since.

After several call, he asked me to pay 17, 000 inr to close the loan but after more clarification he said its 1, 15, 000 inr. The same was not in my possession i asked him to do the needful but he disconnected the call and i am unresolved with the situation.

+1 photos

Jan 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

HDFC Bank Customer Care's response Dear Customer,

Please write to [protected]@hdfcbank.com with the issue faced with the Loan Account and your contact number.Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Bejoy
HDFC Bank Customer Assistance"

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Address: Bellary, Karnataka, 583201

Website: [email protected]

I was using credit card bearing number [protected] since 2015. I have paid all the balance and made the outstanding zero by end of may. However i received new card from the bank which i could not activate as i did not receive the pin and asked customer care to block the card. The customer care agreed to block the card. Also i never used card since last feb-17. But now the outstanding against the card is showing as 3344 rupees. I inquired customer care for the same and found that the august month phone bill not paid for around 545 i have paid online as this card was blocked. But now the outstanding as of november-17 is 3344 rupees which is fine against the outstanding said amount. Till date i have not received any communication on the outstanding amount. This is totally unfair to charge the customer to fine such huge amount over 545 rupees for a period of 2 months which i even did not know. I came to know the same when i went to apply loan in one of your branch. Kindly resolve this issue on top priority. Its not the customer s mistake.

Jan 5, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed with regard to your credit card. We note that Smartpay facility is registered against Vodafone KTK, REF # 988xxxx510 hence once bill raised by the biller payment is been debited from your card. Our records indicate that the total amount due as per July 2017 was Rs. 432.69 with the payment due date on August 3, 2017. While we are not in receipt of the payment within the payment due date. As you are aware, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date.

-Bejoy
HDFC Bank Customer Assistance

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Address: Hyderabad, Andhra Pradesh, 500039

My name is k bhargav reddy. Recently i got a hdfc credit card.. After a week. Rs 900 got deducted from my card for "hegic-crdt shld & fl cvr"

I did not opt for any of the credit shield policies or health or life insurance policies and even i didnt get any confirmation call also i don't know why hdfc is deducting the amount in unauthorized manner.

I requested for policy cancellation after talking to customer care they have given me another number but was unable to reach.
So, i request hdfc to call me back and refund the amount as soon as possible while doing any debits please confirm with the account holder once.

Jan 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your card no. and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 110008

Hello sir
Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card# 4893*7923.
I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment. I do not have the complete credit card number, rest of my details are mentioned below.

Name: prashant phore
Credit card number : 4893*7923
Pan # azspp6506d

+2 photos

Jan 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 01, 2017

Updated by prashantphore27 Kindly Provide My NOC ASAP

Verified Support

Dec 04, 2017

HDFC Bank Customer Care's response Dear Customer,

We are uncertain about your query. We request you to elaborate your concern in detail at [protected]@hdfcbank.com along with the registered mobile number and e-mail address to enable us to assist you further. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

HDFC Bank Complaints & Reviews

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HDFC Bank reviews & complaints page 1070

credit card payment issue

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imps transfer amount deducted but not credited

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re:third party tractions deduction

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cashback not received

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wrong bill amount

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seizure of account without intimation

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credit card unable to pay online payment but swipe on machine

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regarding a loan and harassment/fraud to me

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poor customer care

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credit card

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inactive

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noc required

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misleading and gives wrong information

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account blocked for no reason.

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amazon product refunded money didn't receive yet

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current account closure

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pending surrender

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excess charging

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policy cancellation and refund of amount

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