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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 1006

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T
Tarun Chandani
from Bengaluru, Karnataka
Mar 10, 2018
Resolved
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Resolved

Address: Bangalore, Karnataka, 560076
Website: HSBC credit card service

Hello,

I have blocked my existing HDFC credit card because someone was trying to misuse my card. Now I want to reissue another HDFC credit card but I am unable to do that. There is no option in Netbanking to reissue new credit card. Moreover I am unable to connect to the customer care through call. Your customer care service is pathetic. Please improve your customer care services. After reading my query please contact me on +91 [protected] or [protected]@yahoo.com.

Regards,
Tarun kumar
Apr 16, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 13, 2018
HDFC Bank Customer Care's response
Dear Customer,

We wish to inform that our Service Manager was in touch with you to personally address your queries regarding reissue of your credit card. Basis your comments expressed we have arranged to dispatch your credit card to your registered mailing address and you may look forward to receiving the same shortly in 3-5 working days. We have instructed the courier to contact your prior delivery of the card.

-Manoj
HDFC Bank Customer Assistance
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    S
    samadnadwi
    from Delhi, Delhi
    Mar 10, 2018
    Resolved
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    Resolved

    Address: Chennai, Tamil Nadu

    I have changed my mobile number to [removed]. My credit card transaction messages are going to my old mobile number. Please update my number for credit card transactions.
    Old no: [[protected]]
    New no: [[protected]]
    Please help me with this because i cant go to bank and change the number as it is very far from my place and i do not know much about this city because i am new to the city.
    Apr 25, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 12, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We infer that you wish to change the mobile number in your credit card account. To change the Mobile number in your credit card account we request you to send completed change of contact detail form to our mailing address. You can download the form from the below link. https://www.hdfcbank.com/assets/pdf/change_address_contact_details_email_id.pdf Please send the completed form to our mailing address mentioned below HDFC Bank cards Division PO BOX #8654 Thiruvanmiyur P.O. Chennai 600 041.

    -Manoj
    HDFC Bank Customer Assistance.
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      R
      ravimuchhal
      from Delhi, Delhi
      Mar 10, 2018
      Resolved
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      Resolved

      Address: New Delhi, Delhi, 110017

      I have been debited twice for the one emi reversal. Customer care is saying one by hdfc account and other by loan department.
      It's very disappointing to be having relationship with hdfc.
      Insite of giving you business in many services mf, cc, salary account, loan.
      Than what the benefit of having all this account with you if you charges too much.
      Apr 25, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 11, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your Loan account and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

      -Manoj
      HDFC Bank Customer Assistance
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        V
        vidit1984
        from Gurgaon, Haryana
        Mar 9, 2018
        Resolved
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        Resolved

        Address: New Delhi, Delhi

        Dear sir/mam,
        Hdfc bank card division,
        Po box no. 8654,
        Thiruvanmiyur p. O.
        Chennai – 600041

        Credit card no..[[protected]]
        Name:.. Dharmendra singh

        We would like to inform you that i am utilizing your bank’s credit card for last 8 months however last 6-7 months, we are receiving credit card statement on 14th to 15th of every month. I had received my statement 14/09/2017, 14/11/2017and 14/02/2018 i noticed that you have finance charged rs741.27 +rs. 100 p. Fee on month of september, + rs 120 (Finance charged) on month of november nd rs 115 (Finance charged) on month of feburay 2018 i called to customer care before 3 months and i told him that i am new credit card user i did not know very well how to use credit card so please waive late fee and financial charges. Customer care person told me that time you can waive late fee and finical charges after tow months. I got a mail last month from customer care in which same charged waived off not all.

        I kindly request you to waive the late fee and financial charges as well all tax as a good will gesture to a loyal customer of yours.

        Incase you are not making waiver of the above charges, then i will surrender the credit card which please note

        Please do the needful.

        Thanking you,

        Yours faithfully,

        Dharmendra singh
        H_17a, single stoery
        Vijay nagar delhi
        Pin-110009
        Mob. [[protected]]
        Email. Dharmendra. [protected]@gmail.com
        Apr 29, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 12, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We wish to clarify that, payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. Being sensitized, we have reversed the bank charges of Rs.2417.4 billed from Sep'17 to Jan'18 statement. Further, effective July 01, 2017 Service Tax, KKC & SBC of 15% is replaced by Goods&Service Tax (GST) at 18%. GST for Fee & Charges / Interest transactions Billed on the statement will not be reversed and the same remains payable by you.

        -Anay
        HDFC Bank Customer Assistance
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          R
          rudratosh
          from Jabalpur, Madhya Pradesh
          Mar 9, 2018
          Resolved
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          Resolved

          Address: Indore, Madhya Pradesh, 452010

          Hello there,
          I would like to say you that i applied for hdfc credit card and got reference no :[protected]w6 i got all verification call.

          Today got checked in hdfc link showing track your card application. Found the reason as follows.

          Application reference number
          [protected]w6
          Status
          Disapproved
          Remarks
          Disapproval of the credit card application does not reflect in anyway on your credit standing or your financial stability

          Please let us know the reason why it got disapproved enen after several rounds of verification. My salary is also good 51k and hdfc owned my salary account also.

          Thanks & regards,
          Rudratosh shastri
          Mobile no: [protected]
          Apr 24, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 17, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility)and operating/credit processes (which include a combination of verifications, credit bureau reports, and document verifications). We regret to inform you that we are unable to approve your application as it did not meet the internal criteria of the bank.

          -Anay
          HDFC Bank Customer Assistance
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            Á
            Árìndâm Båuri
            from Kolkata, West Bengal
            Mar 9, 2018
            Resolved
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            Address: Kolkata, West Bengal

            Respected sir/madam
            With due respect i would like to withdraw your attention that i was working on u your company. Recently i have resigned from my post due to my personal problems, but i have still received my pf in my salary account.
            Please inform me regrading this matter as early as possible.

            Employee name - arindam bauri
            Employee code - a34775
            Apr 9, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 09, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

            -Manoj
            HDFC Bank Customer Assistance
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              D
              dsoni88
              Mar 9, 2018
              Resolved
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              Address: 110030

              I have received a call from an agent on 10th jan 2018 to explain about hdfc life classic assurance plus plan, and he convinced me to buy that policy and on 13th jan 2018 i paid fo that and they promised that i will receive the policy document in a week and yearly market status report document in fist week of feb 2018, but i have not received any thing till now and yesterday i visited hdfc life office and discussed everything with them, as pe hdfc life this is not the right amount and figues which agent has comitted me.

              I called agent andasked them to talk to hdfc life associate and explain the whole calculation again, but she disconected the call and it happened 3 times. She is not ready to talk to hdfc life associate.

              Please find the agent details below:
              Name - pobus insuance boke limited,
              Address : plot no j-1 cama industral estate, walbhat road, goegaon (E) mumbai maharashta,
              Code[protected]
              Licence no - 150
              Contact details : [protected]

              Please either cancel this policy and stop the commission payment against this agent and get my money back.

              Thanks,
              Dishant
              Apr 10, 2018
              Complaint marked as Resolved 
              HDFC Life customer support has been notified about the posted complaint.
              Mar 09, 2018
              Updated by dsoni88
              Policy Number is : 19987071
              Verified Support
              Mar 10, 2018
              HDFC Life Customer Care's response
              Hi, kindly write your issues to us at [protected]@hdfclife.com from the registered Id to have a look into it. Incase, the email is already written to us, do share the interaction Id for us to track the email.
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                S
                Stan Surrao
                from Chennai, Tamil Nadu
                Mar 9, 2018
                Resolved
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                I had taken a personal loan on 7th sept 2017. After three months i requested the bank to close the loan and i was willing to pay the remaining dues as i was traveling abroad. To my utter disappointment there was no communication from the bank, so again i had written a letter on 20 february 2018 requesting the bank to pre-close my loan amount. But again there was no intimation from the bank as to why the loan cannot be pre-closed and they continue deducting the monthly installment.

                I fail to understand how hdfc life can be so unprofessional. Can someone suggest a way i can address my grievance i can get out of this.
                Apr 10, 2018
                Complaint marked as Resolved 
                HDFC Life customer support has been notified about the posted complaint.
                Verified Support
                Mar 10, 2018
                HDFC Life Customer Care's response
                Hi, as the above mentioned issue is related to HDFC Bank, request you to get in touch with the bank for resolution of the same.
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                  R
                  Ranjit Bag
                  from Kolkata, West Bengal
                  Mar 9, 2018
                  Resolved
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                  Resolved

                  Address: 712235

                  I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 4843 without my concern on date 07/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs. 1899/-.

                  One assist relationship number :- 1795567
                  Name :- ranjit bag
                  Mobile number :- [protected]
                  Credit card number ending number :- 4843
                  +1 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Dear Ranjit

                  Greetings from OneAssist...!

                  We deeply regret for the inconvenience caused to you.

                  As per your request, plan has been cancelled vide Service Request number 3004185 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                  Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                  Regards,

                  Brij

                  Team OneAssist
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                    D
                    Dasa Vegad
                    Mar 9, 2018
                    Resolved
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                    Resolved

                    Address: Junagadh, Gujarat, 362266

                    We have a credit card swipe machine (Edc m/c) at our petrol pump (R. O) with tid no. 28039086 we are doing business of 5-10 lakhs with the machine. We almost require 2 paper rolls per day for the transactions to print. Kindly guide what should we do as this is a petrol pump, hence the usage of the rolls is more. Or else we may be forced to stop the usage of edc m/c.

                    Description: paper roll related /paper roll request
                    Tid number 28039086
                    Roll
                    Contact person : mahakali petroleum

                    Contact number : [protected]
                    Contact address : veraval junagah highways.
                    Nh 8d road dari near divine hotel ta veraval dist gir somnath 362266
                    Apr 9, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 09, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have an in-house, dedicated, customer service team, which troubleshoots in case you need any assistance on the machine operations, rolls, chargebacks, reports, etc. In case you need any assistance on the EDC machines installed at your outlet please call us up at (STD Code[protected].

                    -Manoj
                    HDFC Bank Customer Assistance
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                      U
                      ugannya deeps
                      from Chennai, Tamil Nadu
                      Mar 9, 2018
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                      Hi
                      Membership id #1652487
                      Card ending with #7797
                      I have been charged Rs.1399.00 as membership fee on 02/03/2018. I want to cancell the membership and refund the amount which was debited from my account.i also request you not to edit any kind of ammount from the card and refund the charges which added by oneassist as soon as possible.
                      Thank you
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                        H
                        Hariom Rajput
                        Mar 9, 2018
                        Resolved
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                        Resolved

                        Address: Mathura, Uttar Pradesh, 281004
                        Website: www.consumercomplaints.in

                        Dear team,
                        I have use hdfc credit card 6 years but now i want to close my hdfc credit card.
                        Reason :- will not received any offer from hdfc credit card & not increase credit card limit.

                        Also adjust my redeem my point in closer statement.

                        Regards
                        Hari om b rajput
                        [protected]
                        [protected]
                        +1 photos
                        Apr 12, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Mar 09, 2018
                        Updated by Hariom Rajput
                        Redeem point should be adjust in remaining bill rest point should be send back of as gift voucher.

                        Verified Support
                        Mar 12, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We note that you wish to enhance the credit limit assigned to your card account. For further reviewing your request, we would request you to send your latest self-attested income documents. 1. Salaried - Attested copy of the latest 3 months payslips 2. Self Employed - Attested copy of the latest ITR ( Tax Return ) along with Computation of Income. Kindly send us the scanned copy of the documents as an attachment to [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                        -Anay
                        HDFC Bank Customer Assistance
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                          dipak198113
                          from Pune, Maharashtra
                          Mar 9, 2018
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                          Address: Washim, Maharashtra

                          From last 13 days i am request bank to provide all documents and details about my goods auction process but bank only time pass with me daily said today you get full information upto banktime and in the evening said today not possible plz you visit tommrow. I am also complaint online he also give reply provide in 5 working days but no reply after 5 working days. I am douat bank use some wrong procedure for auction not follows all rules and laws so he not give me details documents. After notice when i am paid 30% loan amount then how bank sell my goods in only 10 days.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Mar 09, 2018
                          Updated by dipak198113
                          'HBL=[protected]' ref ID-TTU
                          Mar 09, 2018
                          Updated by dipak198113
                          'HBL=[protected]' ref ID-TTU.
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                            M
                            moh_ray
                            from Bhubaneshwar, Odisha
                            Mar 8, 2018
                            Resolved
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                            Resolved

                            Hi i missed making two credit card payments and my funds on hdfc account is on hold. Now i cant even make payment to credit card. Made some partial paymrnt though to make the complete oayment will need the funds to be unblocked. Raised a concern with hdfc and was told a call back eill be arranged. Three fays to go, nobody has called back to resolve the issue. I dont understand what needs to be done
                            Apr 23, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 12, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

                            -Manoj
                            HDFC Bank Customer Assistance
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                              S
                              skgupta.ssdn
                              from Noida, Uttar Pradesh
                              Mar 8, 2018
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                              Unable to fathom the apathy of the HDFC Bank Credit Card division towards loyal customers wrt non-reversal of finance charges [Dtd 12/02/2018, SR # [protected]] even if the payment is delayed unintentionally for a few days ! All this, despite consistent month-on-month payment record for years !!
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                                pardeep72
                                from Bhiwani, Haryana
                                Mar 8, 2018
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                                Address: Bhiwani, Haryana

                                Sir, i have the pay cbse neet form fees rs. 1400 on[protected] by netbanking by hdfc gateway. Money is debit from the account but fees is not paid. Please refund the fees. Detail of transaction is as below:
                                Transaction identifier -[protected]
                                Request id [protected],
                                Payu id [protected]
                                Bank ref. No. 9792113
                                Amount: 1405.90
                                So, please refund the money as soon as possible.
                                same here pls help me too i[censored] had solution [protected] plllls
                                Sir,
                                I had made a payment of Rs 1010/- twice to shri saibaba sansthan on 06/07/2018.The amount was debited to my credit card account but was not received by them.Kindly revert my money back to my credit card account.Thanks.
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                                  1
                                  1966ghosh
                                  from Bhubaneshwar, Odisha
                                  Mar 8, 2018
                                  Resolved
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                                  Resolved

                                  Address: Kolkata, West Bengal, 700074
                                  Website: [email protected]

                                  This is to inform that i received one call from [protected] at 05:19 pm today claiming detail of my debit card of hdfc bank, in the plea that my card would be closed within a week and a new card would be delivered instead. On enquiry of his office details and authority, he was annoyed and switched off his phone.
                                  Please, inquire the source of the fake call from [protected].

                                  Thanks.
                                  Apr 14, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 09, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Vishing is one such attempt where fraudsters try to seek your personal information like Customer ID, Net Banking password, ATM PIN, OTP, Card expiry date, CVV etc. through a phone call. Never share any personal information like Customer ID, ATM PIN, OTP etc. over the phone, SMS or email. Please feel free to write to us at [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

                                  Anay,
                                  HDFC Customer Service Assistance.
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                                    G
                                    gsdhanda
                                    from Budaun, Uttar Pradesh
                                    Mar 8, 2018
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                                    Address: Kaithal, Haryana, 136.27
                                    Website: HDFC BANK

                                    Dear sir/mam
                                    i have two account which is loan and limit account but problem is that theese account is joint with my brother.
                                    I want to close theese accounts and open with different - different account so i have to close this.
                                    On 26.12.2017 i have deposited amount 1880000 for closing my account but after that bank said to deposit 22000 rs. For noc.
                                    After bank statement i deposited 22000 rs. On 2.2.2018. And now bank said again to deposit 8000 rs. And i am still waiting for noc since 3 month.
                                    I am in problem for money so i request you to provide me noc immedately.
                                    Thanks
                                    regards.
                                    Balwan singh & pirthi singh
                                    a/c no [protected] (kaithal)
                                    second a/c no. [protected] (kaithal)
                                    mob. [protected], [protected]
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      D
                                      DKisback
                                      from Mumbai, Maharashtra
                                      Mar 8, 2018
                                      Resolved
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                                      Resolved

                                      Address: 641035
                                      Website: www.hdfcbank.com

                                      Hi,

                                      I think i will get justice through this platform. Myself dinesh using hdfc credit card my due date was on 8th using autopay, i paid my due on 6th itself and amount got credited in my credit card for the same on 8th they tried to autopay due to lack of funds it got bounced and they reduced my cibil score, i paid my dues but i was not a defaulter. I planned to take house loan next month due to reduction in my cibil score i can't avail it even it is not my fault. Kindly provide a solution and i have proof for my payment.

                                      Regards
                                      Dinesh
                                      Apr 8, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 08, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected]

                                      -Bejoy
                                      HDFC Bank Customer Assistance
                                      Two Wheeler Loan — My loan details & payment statement


                                      sir,

                                      I have need my two wheeler loan a/c details and statement.Please give the statement immediatly.
                                      Plz mail me on this my mail id-:
                                      [protected]@gmail.com

                                      Thanking you

                                      Yours
                                      Vikas Lonkar
                                      Hadapsar Railway station,
                                      Mundhwa, pune 411036.
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                                        R
                                        ravi 1994
                                        from Nanpara, Uttar Pradesh
                                        Mar 8, 2018
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                                        Address: Siddharthnagar, Uttar Pradesh, 272153

                                        RAVI PRAKASH
                                        A/C No. [protected]

                                        DEAR SIR,
                                        My savings account is running in your branch I wanted to close the said account for which I had given the application on February 02, 2018 in the branch, but my account has not been closed so far. I went to the branch several times and I am being run today by saying To take appropriate action.
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