HDFC Bank Complaints & Reviews

I received a call from [protected] saying that i am eligible for some offers on my credit card and to avail the offers i need to give some information about my credit card. When i denied to provide those details, the lady on the phone said 'if you don't provide details then some extra charges will be applied to my card and hanged the phone '.
My contact number is [protected].

Hi There,

I would like to inform you that I’m card holder from 2011 with Hdfc and paying my debts on time from day one however I have done one transaction with some ecommerce site and got cheated by them after raising to many complaints on there site when I was not getting resolution. I have raised transaction dispute with Hdfc and spoke on customer care to know more about the process first executive have given me wrong information that he will hold that payment and I will not be charged for the same but that never happened so another guy told me that after raising dispute I will get help from bank to recovery this amount which is not happening even. So now when I have stopped the payments after being frustrated so Im getting threats from collection team which the call there self payment assistance department. I called by Mr. Saurav who was very rude and was saying that we will track you and civil kharab kar dunga apko daily calls karunga aur esse hi tension dunga apko paise toh dene hi honge rather than listening to me and try to understand my concern he started shouting on me and was very rude to me even.
Below mentioned are some rules sent to me by lawyer for my reference.

RBI Rules:
(iii) Fair Practices in debt collection

(a) In the matter of recovery of dues, banks / NBFCs may ensure that they, as also their agents, adhere to the extant instructions on Fair Practice Code for lenders (circular DBOD. Leg. No. BC. 104 /09.07.007 / 2002–03 dated May 5, 2003) as also IBA’s Code for Collection of dues and repossession of security. In case banks / NBFCs have their own code for collection of dues it should, at the minimum, incorporate all the terms of IBA's Code.

(b) In particular, in regard to appointment of third party agencies for debt collection, it is essential that such agents refrain from action that could damage the integrity and reputation of the bank / NBFC and that they observe strict customer confidentiality. All letters issued by recovery agents must contain the name and address of a responsible senior officer of the card issuing bank whom the customer can contact at his location.

(c) Banks / NBFCs / their agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations.

I would like to inform that even I don’t want to keep this money but I just need some help from which I guess will not get.

Regards
Sachin

I used credit card in hdfc but your team wrriten of my credit card and updated in cibil so now i can't get loan any where really if i not get loan to clear my financial problem i will die and your hdfc is responsible for my death because my limit is 70000 but your team asking to pay 110000 to clear and if i pay also cibil will not clear so really i have no way except my death because i am in financial problem in local so hdfc is only reason for my death

All of a sudden i rec'd a message from fastag (Hdfc) saying i was debited for rs 260 for adjustment entry. I have no clue what this charge is about, i did not use fastag on the day i rec'd this message. Hdfc online support is so bad i can neither raise any ticket for this nor i can call their support phone number. I can be reached at [protected]@yahoo.com

Hey team,

I have made an imps transfer of 4000, the money was deducted but it was credited into the other sbi account,

Imps[protected]

I have been trying to connect with bank customer care but the call is not going through "host link down cannot connect call" is the message on the ivr.

Imps is meant for instant money transfers.. My relative was in hospital and it was emergency...

I have a loan account[protected] with hdfc bank and i am paying them @9.35%. Now hdfc bank offers new customer to 8.35% but when i am going ask them to reset my interest rate to 8.35%. They are asking for extra money to reduce the same. My loan type is :resident home loan-variable rate-monthly rest".

So could you please help on this as they are not agree to reset my loan to 8.35 % until or unless i pay the extra money. Now it is my question why i have to pay extra money as i take this loan as variable rate.

Appreciate your quick response.

All verications has been sucessfully completed of my application but my application status shows me disapproved. Bank asked me to fullfill some more formalities.

"a format of the copy of letter sent to you has been attached for your reference. Pls fulfill the requirement and respond to us for processing the application further"

After this message recieved i am also send these documents to banks chennai card division by courier but still i didnt get any confirmation call from bank. I am still waiting for the call.

Kindly look in this matter as early as possible.

Mohd tariq siddiqui

Hello team,

I have done transaction of 4094.4 rs on 9th of march. Money got deducted from payzapp account success fully but not credited to sbi account yet.

When i called to sbi, they told me that check with payzapp because they haven't got any amount yet.

I need this money critically. Need your urgent support here to refund the money.

When i tried to call your customer care; call is not even connected.

Mob# [protected]

Hdfc fastag is very pathetic, i haven't expected this from hdfc. Since last 10 years i am a privileged customer of hdfc bank and for that reason only i applied fastag through hdfc. But now i completely lost that respect to hdfc. I tried through all means - in their toll-free number, in their e-mail but its been 2 months i am not getting any response from them and not able to track the status of my fastag. Please guys don't go through hdfc for fastag

Dear team,
I have hdfc card since last 3 years, i have always paid my dues on time, however since last 4 months i was not able to pay the dues on time as i lost my mom who was suffering from a major disease and now going under a financial crisis.

I paid rs 5500 to card from paytm (As directed by third party collection agent) which doesn't show in the statement. After that i paid rs 13800 and after paying that as well my outstanding remain same.

I want to clear it in a go and can pay upto rs 1.5 lac in a go. Hdfc debt collection agent came to my house without calling me and shared every details with my family member which is a breach of policy, as per rbi they are not supposed to come without informing me and if they want to meet me they have to come to a place where i will request them to meet. Also they shared all the details to my family members who are already in such a painfull situation as lost my mom recently. They are not supposed to share any confidential information to anyone except me.

Even doing these mistakes from hdfc collection agents, i am ready to deal with you guys and ready to settle the card in 1.5 lacs. I hope you guys will go beyond your policies and will help me in this extenuating situation.

Registered mobile number is[protected]
Email: [protected]@gmail.com

Sir,

I am recieving fake calls from meet4u app which was register in the name of shweta, 27 with my mobile number:[protected], i am quite disturbed with this. Kindly please help me how to come out from this issue i have raised the complaints on this web. Wrong profile of a girl is created with my mobile no. Pls remove my no:[protected] from this shweta 27 profile.

I am getting every month message from hdfc bank in my mail i'd with my name and pan card no.in message mentioned they are deducting amount for non maintenance balance even i don't have any account in hdfc bank & also for credit card. They are mentioned you have 1775 amount due & today i got message we are not able to auto debit because of you don't have sufficient balance. I am not able to open bank statement with my dob name.
I am very upset. Please help me.

Please do need full for us or call me [protected]

Have been facing health issues since 6 months because of that i didnot get office iam not getting salary and its been 15k imposed interest on my creditcard and also since 1 year iam requesting foe emi offer they are telling there is no offer it is not fair while taking card they should have informed on this and please reversal interest charges and iam not ata all affordable and iam planning to pay complete amount after reversal. Please sir do the helpful really my situation is bad.

I have undegone surgery 3times for fistula surgery iam attaching 1st time i undegone surgery. Please do the needful.

Hi,
This is with regards to my diners black card from hdfc bank which was blocked. Now the bank team is not allowing me to redeem my reward points which are very valuable to me. Also i am supposed to receive an incremental reward points, for which your customer support team has no answer.

I have been following up with them for last 20-25 days but not getting a proper response. Please solve my issue on priority.
I would be highly obliged.

For your reference my complaint number is: [protected]
My customer id: 36004984

Regards,
Neerav mehta

I had applied for the hdfc credit card and the otp verification, physical verification had been done. I also got this sms stating - dear applicant your hdfc bank credit card app ref no [protected]e1 is approved in principle subject to internal checks. Yesterday the credit card representative at the bank branch confirmed that its in process and it will get dispatched in 4-5days. But today the status changed from in process to disapproved. I have never owned a credit card neither have taken any loans. I don't have any credit history and then why did this happen? I had very high expectations from hdfc bank and even the phone banking customer care is not supportive. Please look into it.

I purchased a mobile of rs 14999/- from flipkart on 13/2/18 on hdfc bank debit card emi option, (Debit card last 4 digit numbers are 8287) after few minutes i cancelled the order and flipkart refund the full amount (Inr14999/-) in my account (Flipkart mail screen shot is attached) with transiction reference numer[protected].
But after that i was regularly received massage from hdfc bank that-
"dear customer, stmt for hdfcbank...

Hello,

I have blocked my existing HDFC credit card because someone was trying to misuse my card. Now I want to reissue another HDFC credit card but I am unable to do that. There is no option in Netbanking to reissue new credit card. Moreover I am unable to connect to the customer care through call. Your customer care service is pathetic. Please improve your customer care services. After reading my query please contact me on +91 [protected] or [protected]@yahoo.com.

Regards,
Tarun kumar

I have changed my mobile number to [removed]. My credit card transaction messages are going to my old mobile number. Please update my number for credit card transactions.
Old no: [[protected]]
New no: [[protected]]
Please help me with this because i cant go to bank and change the number as it is very far from my place and i do not know much about this city because i am new to the city.

I have been debited twice for the one emi reversal. Customer care is saying one by hdfc account and other by loan department.
It's very disappointing to be having relationship with hdfc.
Insite of giving you business in many services mf, cc, salary account, loan.
Than what the benefit of having all this account with you if you charges too much.

Dear sir/mam,
Hdfc bank card division,
Po box no. 8654,
Thiruvanmiyur p. O.
Chennai – 600041

Credit card no..[[protected]]
Name:.. Dharmendra singh

We would like to inform you that i am utilizing your bank’s credit card for last 8 months however last 6-7 months, we are receiving credit card statement on 14th to 15th of every month. I had received my statement 14/09/2017, 14/11/2017and 14/02/2018 i noticed that you have finance charged rs741.27 +rs. 100 p. Fee on month of september, + rs 120 (Finance charged) on month of november nd rs 115 (Finance charged) on month of feburay 2018 i called to customer care before 3 months and i told him that i am new credit card user i did not know very well how to use credit card so please waive late fee and financial charges. Customer care person told me that time you can waive late fee and finical charges after tow months. I got a mail last month from customer care in which same charged waived off not all.

I kindly request you to waive the late fee and financial charges as well all tax as a good will gesture to a loyal customer of yours.

Incase you are not making waiver of the above charges, then i will surrender the credit card which please note

Please do the needful.

Thanking you,

Yours faithfully,

Dharmendra singh
H_17a, single stoery
Vijay nagar delhi
Pin-110009
Mob. [[protected]]
Email. Dharmendra. [protected]@gmail.com