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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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G
gjain080990
from Gurgaon, Haryana
Mar 11, 2018
Resolved
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Resolved

Address: New Delhi, Delhi, 110045
Website: www.hdfcbank.com/personal/products/cards

Dear team,
I have hdfc card since last 3 years, i have always paid my dues on time, however since last 4 months i was not able to pay the dues on time as i lost my mom who was suffering from a major disease and now going under a financial crisis.

I paid rs 5500 to card from paytm (As directed by third party collection agent) which doesn't show in the statement. After that i paid rs 13800 and after paying that as well my outstanding remain same.

I want to clear it in a go and can pay upto rs 1.5 lac in a go. Hdfc debt collection agent came to my house without calling me and shared every details with my family member which is a breach of policy, as per rbi they are not supposed to come without informing me and if they want to meet me they have to come to a place where i will request them to meet. Also they shared all the details to my family members who are already in such a painfull situation as lost my mom recently. They are not supposed to share any confidential information to anyone except me.

Even doing these mistakes from hdfc collection agents, i am ready to deal with you guys and ready to settle the card in 1.5 lacs. I hope you guys will go beyond your policies and will help me in this extenuating situation.

Registered mobile number is[protected]
Email: [protected]@gmail.com
Apr 20, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 12, 2018
HDFC Bank Customer Care's response
Dear Customer,

We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance
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    S
    sandip8116
    from Mumbai, Maharashtra
    Mar 11, 2018
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    Address: Mumbai City, Maharashtra, 421503
    Website: meet4u app

    Sir,

    I am recieving fake calls from meet4u app which was register in the name of shweta, 27 with my mobile number:[protected], i am quite disturbed with this. Kindly please help me how to come out from this issue i have raised the complaints on this web. Wrong profile of a girl is created with my mobile no. Pls remove my no:[protected] from this shweta 27 profile.
    HDFC Bank customer support has been notified about the posted complaint.
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      wasim0004
      from Bengaluru, Karnataka
      Mar 10, 2018
      Resolved
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      Resolved

      Address: Bangalore, Karnataka, 560068

      I am getting every month message from hdfc bank in my mail i'd with my name and pan card no.in message mentioned they are deducting amount for non maintenance balance even i don't have any account in hdfc bank & also for credit card. They are mentioned you have 1775 amount due & today i got message we are not able to auto debit because of you don't have sufficient balance. I am not able to open bank statement with my dob name.
      I am very upset. Please help me.

      Please do need full for us or call me [protected]
      Apr 21, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 12, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      You may enter the customer id of the primary account holder as the password to open the account statement pdf file. For further assistance, you may write to us at [protected]@hdfcbank.com from your registered email id.

      -Anay
      HDFC Bank Customer Assistance
      Mar 12, 2018
      Updated by wasim0004
      Sir, I don't have any account and credit card also .. so how could be open statement. Why you are send message on my mail I'd please check the proper person name or please call me
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        J
        Jagadeesh Kumar Kancharla
        from Vijayawada, Andhra Pradesh
        Mar 10, 2018
        Resolved
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        Resolved

        Have been facing health issues since 6 months because of that i didnot get office iam not getting salary and its been 15k imposed interest on my creditcard and also since 1 year iam requesting foe emi offer they are telling there is no offer it is not fair while taking card they should have informed on this and please reversal interest charges and iam not ata all affordable and iam planning to pay complete amount after reversal. Please sir do the helpful really my situation is bad.

        I have undegone surgery 3times for fistula surgery iam attaching 1st time i undegone surgery. Please do the needful.
        Apr 12, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Mar 10, 2018
        Updated by Jagadeesh Kumar Kancharla
        have been facing health issues since 6 months because of that i didnot get office iam not getting salary and its been 15k imposed interest on my creditcard and also since 1 year iam requesting foe emi offer they are telling there is no offer it is not fair while taking card they should have informed on this and please reversal interest charges and iam not ata all affordable and iam planning to pay complete amount after reversal.please sir do the helpful really my situation is bad.

        i have undegone surgery 3times for fistula surgery iam attaching 1st time i undegone surgery. please do the needful.
        Verified Support
        Mar 12, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days.The reference number for this interaction is[protected].

        -Anay
        HDFC Bank Customer Assistance
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          N
          Neerav Mehta
          from Gurgaon, Haryana
          Mar 10, 2018
          Resolved
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          Resolved

          Address: 123401

          Hi,
          This is with regards to my diners black card from hdfc bank which was blocked. Now the bank team is not allowing me to redeem my reward points which are very valuable to me. Also i am supposed to receive an incremental reward points, for which your customer support team has no answer.

          I have been following up with them for last 20-25 days but not getting a proper response. Please solve my issue on priority.
          I would be highly obliged.

          For your reference my complaint number is: [protected]
          My customer id: 36004984

          Regards,
          Neerav mehta
          Apr 15, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 12, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We have taken note of your comments expressed with regard to your Credit Card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days.The reference number for this interaction is[protected].

          -Manoj
          HDFC Bank Customer Assistance
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            K
            KokilaDevan
            from Kolkata, West Bengal
            Mar 10, 2018
            Resolved
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            Resolved

            Address: 700156

            I had applied for the hdfc credit card and the otp verification, physical verification had been done. I also got this sms stating - dear applicant your hdfc bank credit card app ref no [protected]e1 is approved in principle subject to internal checks. Yesterday the credit card representative at the bank branch confirmed that its in process and it will get dispatched in 4-5days. But today the status changed from in process to disapproved. I have never owned a credit card neither have taken any loans. I don't have any credit history and then why did this happen? I had very high expectations from hdfc bank and even the phone banking customer care is not supportive. Please look into it.
            Apr 23, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 11, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            Please share your Card Application No. with your contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

            Anay,
            HDFC Customer Service Assistance.
            Mar 12, 2018
            Updated by KokilaDevan
            Hi, Thank you for the quick response, but Im not able to view the Ref No. TTU[protected] you had given as its protected, Could you inbox the reference number ?
            Mar 16, 2018
            Updated by KokilaDevan
            Received Ref.No. from consumercomplaints.in inquiry team. I have also sent the requested mail bearing the reference no. to [protected]@hdfcbank.com
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              A
              ats_1979
              Mar 10, 2018
              Resolved
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              Resolved

              debit card emi debited for cancelled product

              Address: Kanpur, Uttar Pradesh, 208027

              I purchased a mobile of rs 14999/- from flipkart on 13/2/18 on hdfc bank debit card emi option, (Debit card last 4 digit numbers are 8287) after few minutes i cancelled the order and flipkart refund the full amount (Inr14999/-) in my account (Flipkart mail screen shot is attached) with transiction reference numer[protected].
              But after that i was regularly received massage from hdfc bank that-
              "dear customer, stmt for hdfcbank...
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              7 found this helpful
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              T
              Tarun Chandani
              from Bengaluru, Karnataka
              Mar 10, 2018
              Resolved
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              Resolved

              Address: Bangalore, Karnataka, 560076
              Website: HSBC credit card service

              Hello,

              I have blocked my existing HDFC credit card because someone was trying to misuse my card. Now I want to reissue another HDFC credit card but I am unable to do that. There is no option in Netbanking to reissue new credit card. Moreover I am unable to connect to the customer care through call. Your customer care service is pathetic. Please improve your customer care services. After reading my query please contact me on +91 [protected] or [protected]@yahoo.com.

              Regards,
              Tarun kumar
              Apr 16, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 13, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We wish to inform that our Service Manager was in touch with you to personally address your queries regarding reissue of your credit card. Basis your comments expressed we have arranged to dispatch your credit card to your registered mailing address and you may look forward to receiving the same shortly in 3-5 working days. We have instructed the courier to contact your prior delivery of the card.

              -Manoj
              HDFC Bank Customer Assistance
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                S
                samadnadwi
                from Delhi, Delhi
                Mar 10, 2018
                Resolved
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                Resolved

                Address: Chennai, Tamil Nadu

                I have changed my mobile number to [removed]. My credit card transaction messages are going to my old mobile number. Please update my number for credit card transactions.
                Old no: [[protected]]
                New no: [[protected]]
                Please help me with this because i cant go to bank and change the number as it is very far from my place and i do not know much about this city because i am new to the city.
                Apr 25, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 12, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We infer that you wish to change the mobile number in your credit card account. To change the Mobile number in your credit card account we request you to send completed change of contact detail form to our mailing address. You can download the form from the below link. https://www.hdfcbank.com/assets/pdf/change_address_contact_details_email_id.pdf Please send the completed form to our mailing address mentioned below HDFC Bank cards Division PO BOX #8654 Thiruvanmiyur P.O. Chennai 600 041.

                -Manoj
                HDFC Bank Customer Assistance.
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                  R
                  ravimuchhal
                  from Delhi, Delhi
                  Mar 10, 2018
                  Resolved
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                  Resolved

                  Address: New Delhi, Delhi, 110017

                  I have been debited twice for the one emi reversal. Customer care is saying one by hdfc account and other by loan department.
                  It's very disappointing to be having relationship with hdfc.
                  Insite of giving you business in many services mf, cc, salary account, loan.
                  Than what the benefit of having all this account with you if you charges too much.
                  Apr 25, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 11, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I request you to share your Loan account and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                  -Manoj
                  HDFC Bank Customer Assistance
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                    V
                    vidit1984
                    from Gurgaon, Haryana
                    Mar 9, 2018
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi

                    Dear sir/mam,
                    Hdfc bank card division,
                    Po box no. 8654,
                    Thiruvanmiyur p. O.
                    Chennai – 600041

                    Credit card no..[[protected]]
                    Name:.. Dharmendra singh

                    We would like to inform you that i am utilizing your bank’s credit card for last 8 months however last 6-7 months, we are receiving credit card statement on 14th to 15th of every month. I had received my statement 14/09/2017, 14/11/2017and 14/02/2018 i noticed that you have finance charged rs741.27 +rs. 100 p. Fee on month of september, + rs 120 (Finance charged) on month of november nd rs 115 (Finance charged) on month of feburay 2018 i called to customer care before 3 months and i told him that i am new credit card user i did not know very well how to use credit card so please waive late fee and financial charges. Customer care person told me that time you can waive late fee and finical charges after tow months. I got a mail last month from customer care in which same charged waived off not all.

                    I kindly request you to waive the late fee and financial charges as well all tax as a good will gesture to a loyal customer of yours.

                    Incase you are not making waiver of the above charges, then i will surrender the credit card which please note

                    Please do the needful.

                    Thanking you,

                    Yours faithfully,

                    Dharmendra singh
                    H_17a, single stoery
                    Vijay nagar delhi
                    Pin-110009
                    Mob. [[protected]]
                    Email. Dharmendra. [protected]@gmail.com
                    Apr 29, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 12, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We wish to clarify that, payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. Being sensitized, we have reversed the bank charges of Rs.2417.4 billed from Sep'17 to Jan'18 statement. Further, effective July 01, 2017 Service Tax, KKC & SBC of 15% is replaced by Goods&Service Tax (GST) at 18%. GST for Fee & Charges / Interest transactions Billed on the statement will not be reversed and the same remains payable by you.

                    -Anay
                    HDFC Bank Customer Assistance
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                      R
                      rudratosh
                      from Jabalpur, Madhya Pradesh
                      Mar 9, 2018
                      Resolved
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                      Resolved

                      Address: Indore, Madhya Pradesh, 452010

                      Hello there,
                      I would like to say you that i applied for hdfc credit card and got reference no :[protected]w6 i got all verification call.

                      Today got checked in hdfc link showing track your card application. Found the reason as follows.

                      Application reference number
                      [protected]w6
                      Status
                      Disapproved
                      Remarks
                      Disapproval of the credit card application does not reflect in anyway on your credit standing or your financial stability

                      Please let us know the reason why it got disapproved enen after several rounds of verification. My salary is also good 51k and hdfc owned my salary account also.

                      Thanks & regards,
                      Rudratosh shastri
                      Mobile no: [protected]
                      Apr 24, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 17, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility)and operating/credit processes (which include a combination of verifications, credit bureau reports, and document verifications). We regret to inform you that we are unable to approve your application as it did not meet the internal criteria of the bank.

                      -Anay
                      HDFC Bank Customer Assistance
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                        Árìndâm Båuri
                        from Kolkata, West Bengal
                        Mar 9, 2018
                        Resolved
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                        Resolved

                        Address: Kolkata, West Bengal

                        Respected sir/madam
                        With due respect i would like to withdraw your attention that i was working on u your company. Recently i have resigned from my post due to my personal problems, but i have still received my pf in my salary account.
                        Please inform me regrading this matter as early as possible.

                        Employee name - arindam bauri
                        Employee code - a34775
                        Apr 9, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 09, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

                        -Manoj
                        HDFC Bank Customer Assistance
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                          D
                          dsoni88
                          Mar 9, 2018
                          Resolved
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                          Resolved

                          Address: 110030

                          I have received a call from an agent on 10th jan 2018 to explain about hdfc life classic assurance plus plan, and he convinced me to buy that policy and on 13th jan 2018 i paid fo that and they promised that i will receive the policy document in a week and yearly market status report document in fist week of feb 2018, but i have not received any thing till now and yesterday i visited hdfc life office and discussed everything with them, as pe hdfc life this is not the right amount and figues which agent has comitted me.

                          I called agent andasked them to talk to hdfc life associate and explain the whole calculation again, but she disconected the call and it happened 3 times. She is not ready to talk to hdfc life associate.

                          Please find the agent details below:
                          Name - pobus insuance boke limited,
                          Address : plot no j-1 cama industral estate, walbhat road, goegaon (E) mumbai maharashta,
                          Code[protected]
                          Licence no - 150
                          Contact details : [protected]

                          Please either cancel this policy and stop the commission payment against this agent and get my money back.

                          Thanks,
                          Dishant
                          Apr 10, 2018
                          Complaint marked as Resolved 
                          HDFC Life customer support has been notified about the posted complaint.
                          Mar 09, 2018
                          Updated by dsoni88
                          Policy Number is : 19987071
                          Verified Support
                          Mar 10, 2018
                          HDFC Life Customer Care's response
                          Hi, kindly write your issues to us at [protected]@hdfclife.com from the registered Id to have a look into it. Incase, the email is already written to us, do share the interaction Id for us to track the email.
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                            S
                            Stan Surrao
                            from Chennai, Tamil Nadu
                            Mar 9, 2018
                            Resolved
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                            Resolved

                            I had taken a personal loan on 7th sept 2017. After three months i requested the bank to close the loan and i was willing to pay the remaining dues as i was traveling abroad. To my utter disappointment there was no communication from the bank, so again i had written a letter on 20 february 2018 requesting the bank to pre-close my loan amount. But again there was no intimation from the bank as to why the loan cannot be pre-closed and they continue deducting the monthly installment.

                            I fail to understand how hdfc life can be so unprofessional. Can someone suggest a way i can address my grievance i can get out of this.
                            Apr 10, 2018
                            Complaint marked as Resolved 
                            HDFC Life customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 10, 2018
                            HDFC Life Customer Care's response
                            Hi, as the above mentioned issue is related to HDFC Bank, request you to get in touch with the bank for resolution of the same.
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                              R
                              Ranjit Bag
                              from Kolkata, West Bengal
                              Mar 9, 2018
                              Resolved
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                              Resolved

                              Address: 712235

                              I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 4843 without my concern on date 07/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs. 1899/-.

                              One assist relationship number :- 1795567
                              Name :- ranjit bag
                              Mobile number :- [protected]
                              Credit card number ending number :- 4843
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Dear Ranjit

                              Greetings from OneAssist...!

                              We deeply regret for the inconvenience caused to you.

                              As per your request, plan has been cancelled vide Service Request number 3004185 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                              Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                              Regards,

                              Brij

                              Team OneAssist
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                                D
                                Dasa Vegad
                                Mar 9, 2018
                                Resolved
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                                Resolved

                                Address: Junagadh, Gujarat, 362266

                                We have a credit card swipe machine (Edc m/c) at our petrol pump (R. O) with tid no. 28039086 we are doing business of 5-10 lakhs with the machine. We almost require 2 paper rolls per day for the transactions to print. Kindly guide what should we do as this is a petrol pump, hence the usage of the rolls is more. Or else we may be forced to stop the usage of edc m/c.

                                Description: paper roll related /paper roll request
                                Tid number 28039086
                                Roll
                                Contact person : mahakali petroleum

                                Contact number : [protected]
                                Contact address : veraval junagah highways.
                                Nh 8d road dari near divine hotel ta veraval dist gir somnath 362266
                                Apr 9, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 09, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We have an in-house, dedicated, customer service team, which troubleshoots in case you need any assistance on the machine operations, rolls, chargebacks, reports, etc. In case you need any assistance on the EDC machines installed at your outlet please call us up at (STD Code[protected].

                                -Manoj
                                HDFC Bank Customer Assistance
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                                  U
                                  ugannya deeps
                                  from Chennai, Tamil Nadu
                                  Mar 9, 2018
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                                  Hi
                                  Membership id #1652487
                                  Card ending with #7797
                                  I have been charged Rs.1399.00 as membership fee on 02/03/2018. I want to cancell the membership and refund the amount which was debited from my account.i also request you not to edit any kind of ammount from the card and refund the charges which added by oneassist as soon as possible.
                                  Thank you
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                                    H
                                    Hariom Rajput
                                    Mar 9, 2018
                                    Resolved
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                                    Resolved

                                    Address: Mathura, Uttar Pradesh, 281004
                                    Website: www.consumercomplaints.in

                                    Dear team,
                                    I have use hdfc credit card 6 years but now i want to close my hdfc credit card.
                                    Reason :- will not received any offer from hdfc credit card & not increase credit card limit.

                                    Also adjust my redeem my point in closer statement.

                                    Regards
                                    Hari om b rajput
                                    [protected]
                                    [protected]
                                    Apr 12, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Mar 09, 2018
                                    Updated by Hariom Rajput
                                    Redeem point should be adjust in remaining bill rest point should be send back of as gift voucher.

                                    Verified Support
                                    Mar 12, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We note that you wish to enhance the credit limit assigned to your card account. For further reviewing your request, we would request you to send your latest self-attested income documents. 1. Salaried - Attested copy of the latest 3 months payslips 2. Self Employed - Attested copy of the latest ITR ( Tax Return ) along with Computation of Income. Kindly send us the scanned copy of the documents as an attachment to [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      dipak198113
                                      from Pune, Maharashtra
                                      Mar 9, 2018
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                                      Address: Washim, Maharashtra

                                      From last 13 days i am request bank to provide all documents and details about my goods auction process but bank only time pass with me daily said today you get full information upto banktime and in the evening said today not possible plz you visit tommrow. I am also complaint online he also give reply provide in 5 working days but no reply after 5 working days. I am douat bank use some wrong procedure for auction not follows all rules and laws so he not give me details documents. After notice when i am paid 30% loan amount then how bank sell my goods in only 10 days.
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Mar 09, 2018
                                      Updated by dipak198113
                                      'HBL=[protected]' ref ID-TTU
                                      Mar 09, 2018
                                      Updated by dipak198113
                                      'HBL=[protected]' ref ID-TTU.
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