HDFC Bank Complaints & Reviews

I am a hdfc credit card holder. The bank has auto debited rs 1899/- from my credit card ending with 7485 on[protected] without my consent. Last year also similar thing happened. I had requested the oneassist not to renew my membership in december 2017 but inspite of that it is renewed. Cancel my renewal and credit back the amount
Relationship no. 292608
Name vinod khajuria
Mob. [protected]
Credit card ending. 7485

HDFC Bank customer support has been notified about the posted complaint.

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A

Anita Mahotra

from Noida, Uttar Pradesh

Mar 1, 2018

Date - 26 feb
While paying for ACM membership through my Debit Card, the transaction got failed but an amount of Rs.1024 was deducted from my account of Corporation Bank.
Please revert back my money.

cancellation of membership - Comment #3023341 - Image #0

cancellation of membership - Comment #3023341 - Image #1

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Address: Kolkata, West Bengal, 700017

Its a really ridiculous for such big bank for granting home loan too much delay even we applied 2-3 months. I was not interested but your sales guy approached me to switch over my existing home loan from sbi to hdfc since i have relocated in kolkata. I had applied in nov-dec but still no result. I have been wasted my time of providing all details and visited your branch in brook house but no result even the sales guy to whom i agreed now no phone call. I paid already 3650/- towards charges. Please help please help...

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Y

yeegala19

from Chennai, Tamil Nadu

May 2, 2018

I am calling existing numbers like [protected], 7690, 7692, 7695, 7696, 7689 since 1 hour to know about some repayment details with my existing loan account. All the phone numbers are ringing but no one responded since last 1 hour. This is irritating and I want to know the reason why ??

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Dear sir,

I have tried to do the online payment for the post of assistant engineer (Civil/electrical) in the tangedco website.in payment page, i was using credit card to pay the amount using hdfc bank gateway, where the amount rs.590/- has been got deducted but got failure result in payment.

When i have tried to check the payment status, it was not reflected and it was awaiting banking confirmation.

Since today is the last day, i could not able to complete the application because of the payment issue (Even though payment got deducted).

Application no: a0205573.

So kindly check and do activate the payment status of my application, or please give me the confirmation for the refund, so that i will proceed with challan payment.

Kindly note the last date for challan payment is 03.03.2018.

Thanks & regards,
Rajamanikkam s,
[protected].

+1 photos

Apr 3, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Feb 28, 2018

Updated by rajamanikkam22 uploaded awaiting banking confirmation image

Verified Support

Mar 03, 2018

HDFC Bank Customer Care's response Dear Customer,

We infer that you have sought clarification with regard to your Credit Card account. In this regard, we regret to assist you further in the absence of the card details as the provided card number is incorrect. Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful. 1. Name as mentioned in the card account, 2. Contact number as updated in the card account, 3. Email address as updated in the card account. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

-Manoj
HDFC Bank Customer Assistance

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I am premchand. K, using hdfc credit card since 2015. I have availed full credit (40000) twice and successfully paid on time.
I have been requesting, begging them to provide me an emi option to pay the credit dues. They are not providing me nore over when i call them they speak very rudely on call and disconnects on face. Hence now i am not in a situation to pay them hence bcoz of high interest rate. I am paying minimum billing amount since 4 months. Now i am very serious about this concern for not providing me an emi option from bank, i am gonna a file a case against you guys in human rights and i am loosing my peraonal ambience for calling u guys multiple timea where no one ready to help me.

I am just asking u guys to provide me an emi option yaar. So that i can pay ontime properly wih oht any delay. Y the hell u guys r sucking money from me like blood. Feel like getring suicide yaar.. # bank hdfc. I am using kotak mahindra credit card they r providing emi option from day 1 onwards.. Hdfc is useless and they r ready to suck and lick middle class guys money like a blood in the form of interest.

Regards
Premchand k

Jun 3, 2018

Complaint marked as Resolved

Not given any solution. Useless felows

HDFC Bank customer support has been notified about the posted complaint.

Feb 28, 2018

Updated by Premchand K I am Premchand.K, using hdfc credit card since 2015. I have availed full credit(40000) twice and successfully paid on time.
I have been requesting, begging them to provide me an EMI option to pay the credit dues. They are not providing me nore over when i call them they speak very rudely on call and disconnects on face. Hence now i am not in a situation to pay them hence bcoz of high interest rate.i am paying minimum billing amount since 4 months. Now i am very serious about this concern for NOT PROVIDING ME AN EMI OPTION FROM BANK, I am gonna a file a case against you guys in human rights and i am loosing my peraonal ambience for calling u guys multiple timea where no one ready to help me.

I AM JUST ASKING U GUYS TO PROVIDE ME AN EMI OPTION YAAR. SO THAT I CAN PAY ONTIME PROPERLY WITH OUT ANY DELAY.Y THE HELL U GUYS R SUCKING MONEY FROM ME LIKE BLOOD.Feel like getring suicide yaar.. ### bank HDFC. I am using kotak mahindra credit card they r providing emi option from day 1 onwards.. HDFC IS USELESS AND THEY R READY TO SUCK AND LICK MIDDLE CLASS GUYS MONEY LIKE A BLOOD IN THE FORM OF INTEREST.

Please yaar kindly provide me an EMI option. See my records there is delay only not having an Emi option for me. instead of loosing long lasting customers give me an EMI option. Think like a human yaar.

REGARDS
PREMCHAND K

Verified Support

Mar 03, 2018

HDFC Bank Customer Care's response Dear Customer,

We are fully sensitized to your comments expressed and regret for the inconvenience caused to you in this regard. We wish to clarify that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Further, HDFC Bank offers several promotional offers such as Smart EMI, Insta Jumbo Loan, Balance transfer etc. to its card holder's from time to time basis, certain parameters set by the Bank and is at its discretion. These offers are intimated to the customer's vide mailers, statement inserts, Bank's website, etc. and is followed as a standard procedure across all card accounts..

-Anay
HDFC Bank Customer Assistance

Mar 11, 2018

Updated by Premchand K Just shut up

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I'm not receiving OTP to proceed further...im just stuck there ...kindly solve this problem...my application number is : HFR036276...i even clicked on resend button twice...yet not getting any otp in my number...i also called hdfc customer care number for this fastag...they told me to restart the mobile...i even restarted it ..then also im not receiving otp..again i called them back ..its telling line is currently busy ...tried calling for more half an hour...then also the computer voice is telling line is busy ...so kindly resolve this issue for me...thank you

Apr 1, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2018

HDFC Bank Customer Care's response Dear customer,

We request you to kindly e-mail at hdfc.[protected]@sahaj.co.in or reach the Fastag Team directly at [protected] and [protected] for any further clarification / information.

-Manoj
HDFC Bank Customer Assistance

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Address: 560103

I have made a recharge of 399 five times and all the five times it got failed and havent received the recharge and still now the refund hasn't processed.

07/02/2018 WWW AIRTEL IN GURGAON 399.00
07/02/2018 WWW AIRTEL IN GURGAON 399.00
07/02/2018 WWW AIRTEL IN GURGAON 399.00
07/02/2018 WWW AIRTEL IN GURGAON 399.00
07/02/2018 WWW AIRTEL IN GURGAON 399.00

Apr 1, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Feb 28, 2018

Updated by Uday Cric Payment has made through airtel app and payment gateway was payuindia

Verified Support

Mar 01, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/card details, registered contact details and the transaction details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600100

Website: one assist hdfc

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 3672 without my concern on date:17/02/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number :
Name :- Kamlesh Kumar
Mobile No. :- [[protected]]
Credit Card Number Ending :- 3672

+1 photos

HDFC Bank customer support has been notified about the posted complaint.

Feb 28, 2018

Updated by Kmalesh I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 3672 without my concern on date:17/02/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

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M

mayuri burgula

from Hyderabad, Telangana

Mar 1, 2018

I got a confirmation letter. Please tell me is this correct or a fake letter

cancellation for one assist membership - Comment #3023328 - Image #0

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Address: New Delhi, Delhi, 110025

Aapki kaushambi ghaziabad utter pradesh ki branch ke deputy manager sanjiv aur anuj ne mujh se loan dilane ke liye 5000 cash aur cheque liya lekin mera loan bhi nahi hua aur mujh se rupay bhi le liye aur cheque bhi clear kar wa liya ab mai loan ke liye fon karta hun to fon hi nahi uthate please help karen.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560067

Website: HDFC fastag

Hi,

I made a recharge of Rs.300 to the account –[protected] on 24th Feb 2018 using SBI credit card. The transaction ID is 004140.

However, the amount has not been credited to my fastag account[protected].

When I contacted the bank, they told me that, the transaction was successful and HDFC has taken the amount on 25th Feb. however, it is not reflecting in my fastag account.

Please credit the amount to my fastag account (OR) refund the transaction to my credit card.

Regards
Rajesh

Apr 1, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to kindly e-mail at hdfc.[protected]@sahaj.co.in or reach the Fastag Team directly at [protected] and [protected] for any further clarification/information.

-Manoj
HDFC Bank Customer Assistance

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Mar 6, 2018

Dear Customer, We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 25695 in your mail to enable us to address your concern on priority.

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Hi,

The amount of rs. 3142.63 was deducted from my account on 02/28/2018 :14:05:45. I didn't get any message or any other authentication process. I got a message for the amount of rs 3142.63 was debited from your account through debit card, but i did't done any transaction through debit card. So, can you please refund the amount asap.

Thanks
Tamil

Mar 6, 2018

Complaint marked as Resolved

The money was refunded from to my account from who was debited. So, now the problem has been resolved.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Account No/Customer ID, charged details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Feb 28, 2018

Updated by Tamil 719126 Hi Anay,

I have shared the above mentioned details to [protected]@hdfcbank.com through mail. May i know when the amount will be refunded approximately.

Thanks
Tamil

Regards,
Tamilarasan Dhamodiran

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The hdfc relationship manager "manjunath" has said to take the credit card even after i said i dont need a credit card, he said it is lifetime free card no need to pay any annual charges so just keep it and if required you can use it. So i have believed his words and taken the credit card and after one month now he is saying i need to pay annual fee so i asked him to close my card and he said i need to clear all the outstanding amount so in 15 days i made the payment for the total outstanding balance and now they are saying i need to send an application for closure to chennai office i dont understand why should i send these kind of letters i was the reletionship manager who gave me the wrong information and i made full payment now i want the crad to be closed please help me on this.
I have got the card in dec-2017 and i got to know regarding the annual fee in jan-2018 and i am closing in feb-2018.

Thanks
[protected]@yahoo.com

Apr 3, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

HDFC Bank Customer Care's response Dear Customer,

For security reasons, we would be unable to process card closure request received through e-mail / Post. We request you to forward us a duly signed letter seeking closure of credit card to the following address to enable us to do the needful. HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur P.O., Chennai 600 041. Also, we request you to clear the dues which pertain to the purchases incurred in the card account to enable us to assist you further. We do not observe that Membership fee has been billed to your card account till date.

-Anay
HDFC Bank Customer Assistance

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Address: Kolkata, West Bengal

I had transferred fund of 12000/-on 3-2-2018 through net banking imps system. But till date the amount has not been credited to receipient account. Recepient details:-minati jana. A/c[protected]. Ifsc-utbi0phlf54. Ubi peerless hospital branch. My account-[protected] tranx. Ref.[protected]. Belgharia branch kolkata. Approached my branch but was told that only central imps. Branch can clarify the position. Kindly solve the problem and reply. Bikash sahu

Mar 31, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

HDFC Bank Customer Care's response Dear Customer,

As per our records, the said transaction has been successfully processed from our end. If the beneficiary claims non-receipt of funds, please share the beneficiary account statement on [protected]@hdfcbank.com for further assistance. The statement should be from transaction date till current date.

-Anay
HDFC Bank Customer Assistance

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Address: Hyderabad, Andhra Pradesh, 500040

Hello,
HDFC bank is deducting money with out even informing the customer

INST-ALERT CHG INC GST, HDFC Bank is charging and deducting 17.70/- in each quarter.. Would like to know the reason for deduction. And there is no intimation or justification from HDFC bank when discussed to HDFC support center.

This is not the first time multiple time they have deducting money from account with out even informing

HDFC Bank customer support has been notified about the posted complaint.

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I am unable to recharge my fastag provided by hdfc as my login credentials are not getting thru. The toll free no does not work at all, how do you i get my recharge done?

The response level from hdfc is pathetic and unacceptable, i had raised this issue with road transport minister nitin gadkari and yet nothing seems to be working on this regard.

I even emailed the email id provided in some of the similar issues and guess what it is as bad as the toll free no.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Feb 28, 2018

Verified Support

Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

-Manoj
HDFC Bank Customer Assistance

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A

amit kumar 15

from Kaithal, Haryana

Mar 21, 2018

On date 12.03.2018 my a/c is debited for rs 160/-. when i call to toll free number many times for 4 to 5 hours always the lines are busy. please send me detail why the company deducted my balance of rs 160

contact me Amit kumar bansal
mobile no [protected]
car no hr 16Q 2468

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Address: 500039

Website: hdfc netbanking

I have transferred inrupees 45100.0 through my netbanking via account no.[protected] named venkateshwara rao murari on 24th feb 2018 with reference number: # the message received as transaction unsuccessful but amount debited/deducted from the account and still we did not received the amount back into my account, it has been three days.
We already raised complaint in hdfc branch, wave rock.

Please transfer the amount or credit back in my account.

The same thing happened previously and the amount was inr12000 on date11th august 2016 with reference number :#. This amount was not credited back till now, the issue was same transaction failed.

We went several time to account branch office hdfc uppal, but they didn't take any action.

An now this is second time.

Please take some action and credit back our amount.

+1 photos

Apr 1, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

HDFC Bank Customer Care's response Dear Customer,

The transaction has been successfully processed at the Bank's end. In case if the final status of the transaction is not known, we would request you to check with the merchant. It may take 2-3 working days for the payment settlement to the merchant end. In case if the merchant denies of having received the funds for the said transaction or there is no revert from the merchant, do write back to us with the merchant confirmation of non-receipt of funds.

-Bejoy
HDFC Bank Customer Assistance

Verified Support

Mar 01, 2018

HDFC Bank Customer Care's response Dear Customer,

The amount has been reversed on March 01, 2018.

-Bejoy
HDFC Bank Customer Assistance

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V

venkat murari

from Bengaluru, Karnataka

Mar 1, 2018

Hi,
You can send a person from hdfc bank or Police person for verification, this amount was not transferred to Margadari chit funds, tarnaka branch.

It already completed 5 working days, its still didn't reach the amount to them(Margadarsi Chit Fund Pvt Ltd) nor credited back to my account ...
What Is the proof you have that the transaction is successful? when we got a pop-up message as Transaction unsuccessful!

thanks

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Address: 411026

My self sarika bhor, from pune, after to much requests from hdfc credit card executive i applied for credit card, also i got it easily, i did not generate its pin or i didn't use it till date,

Activation date - 28-mar-2017.
Policy no[protected].

I dont know how credit shield activated for my card, i didn't select it while filling form. But its activated, so i called customer care of hdfc bank they give me another num of hegic care, (17-june 2017) i also call them they said it will be deactivated soon, but amount not credited in my card acc, also hdfc taking finance charges till date. Amount on may 2017 is about 1000, but after taking too much follow up its not deactivate. Today i got statement, bill is 4900. Also my cibil score gon very down, i applied for loan but no one giving me loan due to this. I have mailed 3 times to credit card customer care, also called about 6-7 times but no one giving positive feedback. I need money urgent but thins thing too much irritating.
Today[protected] also i called hdfc ergo customer care, they said it is deactivated on[protected], then why hdfc credit card not refunding my amount & why not taking action on my requests from calls and emails??

+1 photos

Mar 31, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

HDFC Bank Customer Care's response Dear Customer,

In case you have approached any of our communication channels, kindly help us with the complaint/reference number you may have received for us to look into the matter. We request you to elaborate your concerns in detail to [protected]@hdfcbank.com.

-Manoj
HDFC Bank Customer Assistance

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S

Sarikabhor

from Mumbai, Maharashtra

Mar 2, 2018

ergo said they refund it on[protected],
but HDFC are still applying me finance charge,
Ergo mailed me-

''We wish to inform you that we have processed the refund for your proposal number 52448862 for amount Rs. 675/- on dated 21st June 2017.
Further we request you to check your bank statement for month of June and July 2017.''

Today your customer care not gives me positive response as usual, you people wasting my time, this is very irritating, I cant bear it now, I need loan but this thing is big path-hole.
My card also permanently deactivated some months ago as your executive said.

I going to file your complaint consumer forum..

Attaching image of statement of july17.

credit card - hdfc ergo policy, - Comment #3024557 - Image #0

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Address: Bareilly, Uttar Pradesh, 243003

Website: www.ownzoonline.com

Hello sir,

Greetings from ownzo!!!

We are working on an commerce website and we took payment gateway service from hdfc lucknow branch but from last 2 months continuously trying to integrate payment gateway but your team is unable to respond properly and not working satisfactory. Our work is getting so delay because of payment gateway. Kindly check out and short this issue asap.

Regards,

Anvesha irani
(Administrative officer)
Mob: [protected]
Ownzo online pvt. Ltd.

www.ownzoonline.com

Mar 31, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share the screenshot of the error with your complete issue, account no and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka, 560017

Website: Hdfc net banking

Hdfc has deducted cash without my knowledge on feb 23rd 2018.

1) rs 323 deducted towards 3rd party cash txn inc gst 150218-mir[protected]

2) rs 177 deducted towards inter-brn cash chg incl gst 140218-mir[protected]

Please check why the cash was deducted without my knowledge. For more details contact my husband, mr jino jose

Ph:[protected]
Kindly do the needful.

+2 photos

Apr 3, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, registered contact details and complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 110085

I have wrote this thing to hdfc many times, but no action has been taken from your side, if we have bought your policy are we fools?

There is a person named mr. Vidhur chandna who works in your ashok vihar hdfc life branch, he is ruining hdfc's image by his acts. He opened a firm and recruits students for internship and explains the hdfc policies by saying that hdfc will give 20 times bonuses and other benefits on each policy. He forces the students to buy the policies, he conducts fraudulent activities which ruins hdfc's image. I am one of the victim of him, he fooled and forced around 5 students to buy hdfc policy. He never showed the form, he just asks for a sign on aadhar card photocopy or any identity proof. And after 5 days he calls to hdfc life customer care and does the verification from his side by becoming the policy holder.
It was my duty to tell this thing to hdfc as i was having a good image of hdfc in my eyes.
Thank you

Name - anmol sharma
Mob - [protected]

Apr 1, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2018

HDFC Life Customer Care's response Hi, if you are an existing policy holder of HDFC Life, do write your issues to us at [protected]@hdfclife.com from the registered Id to have the same looked into and to get the things investigated.

Mar 02, 2018

Updated by Anmol783 have tried that many times sir.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I have Snapdeal HDFC credit card and i want to convert my payments to emi but they are not doing that.they are deducting almost 3500 every month for different different charges but not ready to convert in Emi. One of the customer service representative told me that do not pay till 3 months then the collection team will call you and then settlement will be done but it will ruin your cibil .if they can tell me this why cannot they convert it into emi so that i can pay the amount, its 60000.I am having this card more than 3 years and then also this is the result I am getting this is worst card do not take it.one executive told me take personal LOAN and then pay amount for card.rather tha n helping me with emi they are giving me these suggestions.I am so pissed off.
People say right that hdfc bank is the worst and really ### as they apply so many charges without any reason.

Apr 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Feb 27, 2018

Updated by neharawat09021991 I WANT SOME RESOLUTION, I WANT TO PAY THE MONEY BUT YOU CAN ALSO UNDERSTAND THE CUSTOMER, PLEASE MAKE EMI SO THAT I CAN PAY ANY WHATEVER INTEREST IS APPLICABLE ON EMI I AM READY TO PAY THAT.

Verified Support

Mar 01, 2018

HDFC Bank Customer Care's response Dear Customer,

We wish to clarify that we offer like Smart EMI conversion, Insta loan, Balance Transfer, etc., will be available on the card account from time to time basis the usage and payment pattern on the card account and the same is not a standard product offering. Currently, there is no offer for EMI conversion on your card account. Hence we regret to inform you that we are unable to accede to your request for conversion. However, we request you to check with the merchant at the time of transaction for offer availability. We wish to clarify that settlements are offered basis prevailing outstanding on the card account and the same is as per the discretion of the bank and as per bank terms only. We request you to contact our Debt Management officers at[protected]/66668102 for further clarification.

-Manoj
HDFC Bank Customer Assistance

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