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HDFC Bank Complaints & Reviews

2.9
Updated: Aug 21, 2026
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P
prerana1983
from Kolkata, West Bengal
Feb 19, 2018
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Address: Kolkata, West Bengal

I am a holder of hdfc bank visa business regalia credit card where i had received priority pass for complimentary access to lounges at airport terminals.

I have received the latest statement for my credit card on 16.02.18 in which i have been charged for using the priority pass for lounge visits at domestic airports in the months of september 2017 and october 2017.

Kindly note that it is unacceptable and hdfc should reverse the charges on the basis of the following points:

1. I was not aware of the changes of the terms and conditions of priority pass, as i did not receive any official communication regarding the same through sms or email.

2. I always carry both the cards i. E. Priority pass and hdfc regalia business credit card to the lounge reception. Had i been aware that priority pass is chargeable at domestic lounges, i could have used my hdfc bank regalia credit card instead.

3. I did not receive any alerts when my card was being charged. It is unethical on the part of hdfc to charge the credit card and not provide any communication for the same.

4. The credit card statements for 3 months following the priority pass usage, did not reflect these charges. As per the new terms and conditions the charges should reflect int he statement by 90 days from the date o[censored]sage.

5. Lastly, kindly note that we are having long standing relationship with hdfc bank. Our organisation has current accounts, loan accounts, od accounts etc. With hdfc bank.in view of the same, we expect that you should immediately reverse these charges, so our trust in hdfc is maintained and we can continue to do business with your bank.
Mar 25, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Feb 20, 2018
anisingla1's response
How will it take long to resolve the issue or any timeline to get reply?????
Verified Support
Feb 21, 2018
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your complete issue, card no, charges detail and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance
I would like to inform you that some one Unauthorized Transaction Rs 16000 on dated 16/02/2018 from my HDFC credit card.
This is for kind information and take necessary action please.
Thanks
Himanshu Kumar

-Snap o[censored]nauthorized transaction added
Hi,

I have applied credit card to hdfc bank, all verification's are completed include direct face verification, but suddenly they disapproved my credit card application, can you please let me know the reason and resolve this issue to me.
My application no : [protected]S1

Thanks & Regards
Vairavaraja
Sir, Today Cashier - Firoz Malik ne 2000 ka note deposit Karen se mana kar diya, kyunki us par pan chala hua tha. phir Maine branch manager - Ritesh Khurana se baat ki unhone bhi deposit Karen se mana kar Dita.
HDFC Bank Mustafabad, Yamunanagar, Haryana
My PH [protected]
I checked, there was 5.90 deduct from my account & code mention that (.IMPS P2P).

please let me know, why they deduct without any know reason.
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    chitra marian
    from Bengaluru, Karnataka
    Feb 19, 2018
    Resolved
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    Address: 560043

    Though my phone ([protected]) is in dnd mode, i still get harassed by your so called hdfc agents for loans and credit cards, inspite to shouting, requesting to remove my number from their list, it just goes into deaf ears and dumb brains.
    There has been times, when the telecaller tries to make me feel that she is doing me a favour by giving me loan or making that phone call. I fail to understand how low you could go to hire unprofessional who bang the phone on my face when i say not interested.

    Can you ensure that with immediate effect action is taken that i no longer
    Receive such irritating calls.
    Mar 24, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 21, 2018
    HDFC Bank Customer Care's response
    Dear Chitra,

    I request you to share your contact details along with the caller details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Manoj
    HDFC Bank Customer Assistance
    Without My information, Bank has deducted 177 INR. I don't why 177 INR has been deducted by Bank. Can you please explain about that.
    Nitin Kumar
    [nitin.[protected]@gmail.com]
    Waiting for your positive response.
    Voice recovery continues calls Ms.amruta from andheri branch continusly calling from home add saying that my mother to give payment otherwise will send recovery agent i m user i alredy told that payment credited when wait for 6 to 7 days
    Hi,
    I want to enhance my HDFC card limit but the icon given on the net banking is not working, n intimating Mme please select the card but it is not allowing me in the drop-down option the number is not reflecting.
    [protected]

    A/c 55214130
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      R
      from Basi, Rajasthan
      Feb 19, 2018
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      Address: Alwar, Rajasthan
      Website: [email protected]

      Last month my credit card payment done but next month also my bill gernate and old bill update . After touch with bank and customer care no solution. So I m very hopeless with hdfc bank.
      HDFC Bank customer support has been notified about the posted complaint.
      Feb 19, 2018
      Updated by [email protected]
      Very bad service by hdfc bank
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        C
        Chiranjeev Singh jandu
        Feb 19, 2018
        Resolved
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        Resolved

        When you need money get a loan from friend or relative. But never use hdfc credit card.. They will # your life till settle the loan. (Happening with me). If your remaining amount is for eg 24000 and you paid amount 3000. But you failed to. Make the pyment before billing cycle. Then the amount will. Again be 24500. That means the money you paid. Has gone. Which is called interest on interest. Hdfc has a very high interest rate.
        Thatswhy dont use hdfc credit card.
        Apr 4, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 21, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your account/customer Id, the issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Manoj
        HDFC Bank Customer Assistance
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          Tummala Vinodreddy
          from Hyderabad, Telangana
          Feb 19, 2018
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          Address: Adilabad, Andhra Pradesh

          T archana, one assistmfee was deducted from my hdfc creditcard ending with 4706 amt 1399on 17/02/2018mobile no...[protected]without any information pls cancel the amount, otherwise we will cancel credit card. This should not done because we have not given confirmation for deduction of one assistant amount. So kindly deactivate the one assistant and the same refund the amount as soon as possible
          HDFC Bank customer support has been notified about the posted complaint.
          Feb 21, 2018
          Updated by Tummala Vinodreddy
          I am ARCHANA...Oneassistmfe amount was deducted ₹1399 on 17/02/18 and showing in unbilled status, but we have not given any confirmation for deduction.If the amount was not refunded to my credit card I will cancel my card in future.so kindly solve this as soon as possible my card number is xxxx xxxx xxxx 4706 mobile no is ...[protected]...
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            Y
            Yash Papu 143
            from Bengaluru, Karnataka
            Feb 18, 2018
            Resolved
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            Address: 560064
            Website: HDFC bank

            I was supposed to pay the credit card bill of 27, 899 which i paid it in 31/1/2017. The bank invoked the lien of rs.27, 798.98 from your savings bank account bearing number 501 * * 337 on 30/01/2017 which did not confirm me. I thought all the amount is been paid off full but as per bank executive, it is been not taken on that day it was after 15 days. Now they asked me to pay 15 days charges that are 1100. I said i cannot pay that because it is already been taken for you. Now that interest charges have gone up to 5000 and want us to pay for that i denied stating i am not paying.
            Please check if something can happen to this

            Hdfc credit card
            Contact number - [protected]

            [protected]/67268002
            Mar 31, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 22, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We have taken note of your comments expressed and you may look forward to receive a response to your e-mail id by today. The reference number for this interaction is [protected]. We request you to bear with us in the interim.

            -Manoj
            HDFC Bank Customer Assistance
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              D
              Dhanunjaya Kumar
              from Udagamandalam, Tamil Nadu
              Feb 18, 2018
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              Address: 583201

              Noc pending from hdfc
              Dear concerned,
              I have resigned from hdfc in the month of january and since last 1 month i have been following up with hdfc life regarding my noc as i have joined in an other organisation. My license number is 933982. There is no response at all. Please do let me know how can i get my noc

              Regards
              Dhanunjaya kumar p
              Mob [protected]
              Email dhanu. [protected]@gmail.com
              HDFC Life customer support has been notified about the posted complaint.
              Feb 18, 2018
              Updated by Dhanunjaya Kumar
              IRDA URN licence no
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                K
                Kumar Prem Prakash
                from Bengaluru, Karnataka
                Feb 18, 2018
                Resolved
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                Resolved

                Dear hdfc team,

                Please check as below amount has been deducted from my account on the name of 3rd party cash txn. Here is the transaction detail, even i have not received any transaction info through sms/email for this transaction, this is simply loot of aam aadmi.

                Date narration cheque/ref. No
                15 feb 2018 3rd party cash txn inc gst 060218-mir[protected]

                Amount : inr 177

                Please refund this amount on top priority.
                Mar 25, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 22, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days.

                -Manoj
                HDFC Bank Customer Assistance
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                  A
                  Abel Ali
                  from Mumbai, Maharashtra
                  Feb 17, 2018
                  Resolved
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                  Resolved

                  Address: 500053

                  I have cleared my emi's as they were dated with couple of cheque bounces however i have also cleared the cheque bounce dues. Somehow i am yet to receive no objection certificate its been almost 2months since i cleared the emi's. I also visited the hdfc bank head office (Begumpet, hyderabad) but they didn't issue the noc and told to wait for it by post. I find this very unprofessional of them as i as consumer expect the promises they made before taking up the loan. I started to hate banking with hdfc after this.

                  For ref this is the loan acc number: 36612559

                  Please issue the noc asap. Thank you
                  Mar 31, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 22, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Please write to [protected]@hdfcbank.com from your registered e-mail ID and confirm the below details: 1) Correct Loan number 2) City that you belong to 3) Contact number 4) Transaction details and complete issue faced 5) Loan Type 6) Loan Amount 7) Any earlier complaint reference number. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                  -Bejoy
                  HDFC Bank Customer Assistance
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                    S
                    Sekhar3816
                    from Vepagunta, Andhra Pradesh
                    Feb 17, 2018
                    Resolved
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                    Resolved

                    Address: Visakhapatnam, Andhra Pradesh, 530001
                    Website: Mee seva mobile application

                    Dear sir/madam

                    I have paid an amount rs 1549.16 through hdfc netbanking in mee save mobile application on[protected]. That time transaction was failed and amount was debited from from account bearing account no. [protected]. So kindly refund my amount to account asap.

                    Reference no. Of the transaction is[protected]

                    Thanks
                    G. Rajasekhar
                    Customer id[protected]
                    Mar 25, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 22, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    The transaction has been successfully processed at the Bank's end. In case if the final status of the transaction is not known, we would request you to check with the merchant. In case if the merchant denies of having received the funds for the said transaction, do write back to us at [protected]@hdfcbank.com with the merchant confirmation of non-receipt of funds.

                    -Manoj
                    HDFC Bank Customer Assistance
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                      S
                      suhasbh
                      from Hyderabad, Telangana
                      Feb 17, 2018
                      Resolved
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                      Address: Hyderabad, Andhra Pradesh, 500012

                      Sir,
                      I was holding the credit card of hdfc bank period from 2007 to 2013. Due to some unwanted circumstances i was settled the account which is shown as settled cibil records.
                      The account details are as under.
                      1) a/c no.[protected]
                      Now i would like to go for full closer of this a/c and get update in the cibil with removal of settled tag.
                      Kindly let me know the amount payable to close this account.
                      Thanking you sir
                      Mar 25, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 21, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We are looking into your queries and you may look forward to receiving a response to your recorded email ID in 3 working days and request you to bear with us in the interim. Kindly note the query reference number for this correspondence is [protected].

                      -Manoj
                      HDFC Bank Customer Assistance
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                        S
                        Satya Dev Pandey
                        from Mundi, Madhya Pradesh
                        Feb 17, 2018
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                        Address: Sagar, Madhya Pradesh, 470002
                        Website: [email protected]

                        Dear sir/ madam,

                        I have send the fund of rs 15, 000/- wrongly through the neft to wrong account no. [protected] therefore i please request you help me out in bringing my money back in my account no. [protected]

                        Amount of rs. 15, 000 has been wrongly funded by mistake.

                        Account holder name :- satya dev pandey
                        Ifsc code :- hdfc0000449
                        Hdfc bank sagar (Mp)
                        HDFC Bank customer support has been notified about the posted complaint.
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                          Ranjini Ghosh Dastidar
                          from Delhi, Delhi
                          Feb 17, 2018
                          Resolved
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                          Resolved

                          Address: Faridabad, Haryana, 121009

                          On 13/02/2017, monday a transaction of rs.401.00 at 13:21:34 pm was carried out at yo china, faridabad via my debit card. The money had been deducted from my bank account but the transaction had failed due to which i had to pay in cash. It is now saturday, 17/02/2017 and yet i haven't received any acknowledgement regarding it. Customer service is of no help. Kindly look into the matter. The amount of money isn't the matter, the poor services is the concern. Such incidents show untrustworthy issues.
                          Mar 25, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 20, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                          -Bejoy
                          HDFC Bank Customer Assistance
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                            tahir666
                            from Gurgaon, Haryana
                            Feb 17, 2018
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi

                            Please note that i applied for hdfc credit card and got reference no :[protected]n1. I got all verification done at my office and residence too. I got multiple calls at office too for verification. Today got checked in hdfc link showing track your card application. Found the reason as follows. Application reference number [protected]n1 status disapproved who called us for credit card and we never gone to hdfc for the same. Vikas, executive called and we given all papers and verification also done positively. I called customer care and they are not giving any reason for rejection. As per rbi guideline circular no - rbi/[protected]/100 bod. Fsd. Bc.23/24.01.011/2008-09 dated[protected]. Hdfc bank should give us reason or else we also file complaint in rbi and bank ombudsman. We want reason for rejection as it will hit my cibil. My cibil was all clear and i got home loan too on same address. If we will not find reason for rejection, we will file case in consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against hdfc. I never had any credit card or liabilities from any bank in the past. Please provide reason or else i will file case in consumer court. Regards md tahir [protected] & [protected] please suggest me what is next process. And where exactly my application got disapproved. Hoping positive response.
                            Apr 4, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 22, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have taken note of your comments expressed in your mail and you may look forward to receive a response to your e-mail id in 12 working days. The reference number for this interaction is [protected]. We request you to bear with us in the interim.

                            -Anay
                            HDFC Bank Customer Assistance
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                              Pradeep Mahapatra
                              from Banswara, Rajasthan
                              Feb 17, 2018
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                              Address: 600001

                              Hi,
                              Am hdfc card holder since 2005 from past 1year was not able to pay min amount in time due to job issues. Agents from bank calling and visiting my sisters place and harashing every month despite my assurance to clear min amount by 25th which i do every month. Due to delay payment and overdue charges my finanacial position getting more worst moth by month rather than helping me out as a customer these agents making me feel like cheater of all this have already fallen seek and if this is not getting resolve soon i may have to quit job as it also affect my daily work.
                              Please suggest emailid [protected]@gmail.com
                              HDFC Bank customer support has been notified about the posted complaint.
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                                Mukul Dev
                                from Delhi, Delhi
                                Feb 17, 2018
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                                Address: 110092

                                Dear hdfc team i request you to cancel my oneassist service from my hdfc credit card the oneassist deducted 1800/- from my hdfc credit card without permission it very imbarassing for me so please sort the matter and stop the oneassist service please other i have go in consumer court regarding the forgery done by one assist it was my request again to withdraw the service if you do so i will be very thankful for your this act of kindness
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  Antarjyoti
                                  from Bengaluru, Karnataka
                                  Feb 17, 2018
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka, 560037
                                  Website: www.consumercomplaints.in

                                  I had applied for hdfc bank platinum times card via hdfc bank customer executive and they confirmed and processed my request. Today i have received my credit card and it seems to be a hdfc bank platinum freedom credit card which has a credit limit of only 50000 that is no where near to platinum times card. This is a pure fraud with the customer and when i told customer care regarding this issue told me that it is a long procedure to replace it. Please replace my card with the hdfc bank platinum times card as i do not need the freedom card. Please provide a resolution on this asap.
                                  Mar 25, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 22, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We have taken note of your comments expressed in your mail and you may look forward to receiving a response to your e-mail id within 03 working days. The reference number for this interaction is [protected]. We request you to bear with us in the interim.

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    Shivam Singh Thakur
                                    from Noida, Uttar Pradesh
                                    Feb 17, 2018
                                    Resolved
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                                    Resolved

                                    Hi, my name is shivam, few days back i applied for hdfc credit card and the guy took my all details after he didn't replied. After then again the other agent standing outside my ofc location offered the hdfc credit card to me. He took my all details and i got the message that it has been approved and asking for delivery. But when i asked the agent for delivery he did not replied to my calls and now saying that i need to raise the request for it again. I believe they got my card and they are missusing it. Please resolve this on priority. Thanks
                                    Mar 21, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 17, 2018
                                    HDFC Bank Customer Care's response
                                    Hi Shivam,

                                    We're sorry to hear that. Please share the Card application number with your contact info on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                    -Manoj
                                    HDFC Bank Customer Assistance
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                                      VijaykumarNeethipudi
                                      from Pune, Maharashtra
                                      Feb 16, 2018
                                      Resolved
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                                      Resolved

                                      Address: 411057

                                      My name is vijay kumar neethipudi, i have order two products in amazon and paytm using my hdfc credit card and unfortunatively, i've cancelled those two orders, both the shopping sites started refunding process and sending a confirmation messages, these all happens in jan 30 2018. Its been 16 days, but i still not get those money. I'm providing those screen shots also. Please look into the issues
                                      Mar 25, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 22, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card, registered mobile number, and e-mail id, to enable us to do the needful. You may write to us at [protected]@hdfcbank.com and we shall assist you.

                                      -Manoj
                                      HDFC Bank Customer Assistance
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                                        K
                                        ketraj
                                        from Nagpur, Maharashtra
                                        Feb 16, 2018
                                        Resolved
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                                        Resolved

                                        Address: Chennai, Tamil Nadu, 422009

                                        My credit card no [protected]
                                        Expired in February 2017 I am following up but since my address was changed new credit card was not properly delivered to me.I have sent many emails to HDFC card on grievance redressal and priority redressal.my issue for charges applied was replied by senior management and accordingly I made payment of RS 2317 on 1/2/2018 still there is no reply from HDFC.I want to know status of my payment and need statement showing reversal /waiver of charges as promised by Hdfc also I need new credit card for my further use .
                                        No reply is given no new card is issued yet
                                        Registered email rajendra.[protected]@sbi.co.in
                                        Registered mobile [protected]
                                        Alternate mob number [protected]
                                        Credit card number [protected]
                                        (Hope this information is enough)
                                        Mar 25, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 22, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We have taken note of your comments expressed in your mail and you may look forward to receive a response to your e-mail id in 03 working days. The reference number for this interaction is [protected]. We request you to bear with us in the interim.

                                        -Manoj
                                        HDFC Bank Customer Assistance
                                        May 13, 2018
                                        Updated by ketraj
                                        Not satisfied no new credit card offered by HDFC
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