HDFC Bank Complaints & Reviews

Sir
i have applied for person loan balance transfer form Fullerton to hdfc.
during loan process they have not informed me that my existing loan with hdfc will also get close.
i have applied for 183000 rs.
as per committed to me 162000 will be transferred to Fullerton loan and rest amount will be credited to my acc. but without taking any consent from me they closed my existing loan with hdfc and sent me DD of 118000 in favor of Fullerton.
with all this process my purpose is not getting resolved. i have told to executive to cancel this loan, visited branch for 3 times but i am not getting any proper response from any one
now 20 days has been passed but neither i have received any response form anyone. i have recieved only emi msg

Dear Sir or Madam:

I am writing to dispute Credit Card fraudulent.[protected]:15:14:35)
I got a call from HDFC backend office. Person told his name Rahul. The number was a cell number ([protected] & [protected]) from Delhi. But the modus operandi was similar. They tell me about my bank document detail (DOB, PAN No, Account no, Registered mob no etc...)exactly and told me that I am using my credit card reliably for a long time so I have been eligible for HDFC Regalia credit Card.
Next day this guy call me again and told me, kindly pay your outstanding amount then you will eligible for applying a Regalia card.
And I did pay my total outstanding amount; then this guy asking details of CIBIL score and over transaction limit of my credit card so that they will check my eligible limit.
That guy constantly online with me on the phone

After few minutes later I received a message on my registered mobile number
OTP is 439859 for IVR/Online
Trxn on your HDFC Bank Card 3308
and valid till 15:23 hrs. Do not share
this OTP to anyone for security reasons.

After few seconds I received a message again

Dear Customer, Thank
You for the registration/Password
Reset attempt made on your
HDFC Bank card for 3D secure authentication.
Please complete the process and
Enjoy secure online shopping with
Enhanced security.

After few minutes I received a message again
Rs.26079.00 was spent on your
HDFC credit card ending 3308 on
[protected]:15:14:35 at AMAZON.
Avl bal- Rs. -1053.65, curr o/s
– Rs.26053.65

My total credit limit is 25000 and I got the debit of Rs. 26, 079/- (Rs.1079 is over from limit)

I called up the customer care (HDFC Bank) and blocked my card and I have been told that the payment will be stopped. I am surprised that how the amount was debited from my credit card without the OTP or secure pin.
I tried to know this transaction detail from amazon.in customer services but he said that; please provide the transaction ID. I tried to get the transaction ID/information from HDFC customer executive. But no one provide me the transaction detail.
Please look into it seriously.

Transaction Dispute reference number: (Email reference) [protected]

ANUJAY PRATAP SINGH
Account No: [protected]
Customer ID: 67458986
Credit Card No. xxxxxxxxxxxx3308
Registered Mob. No. [protected]/[protected]

Office Address:
Villa-8, Block-II,
Eros Garden, Surajkund Road,
Delhi NCR-121 009,

Address of correspondence:
H.No.408, Gali No.1
New Tilpat Colony (Palla)
Faridabad 121003

Got debited Rs130 on 060116 at Bollaplli toll plaza(AP) instead of Rs75 and i have already raised the complaint for the same on customer care service

again on 170119 Rs130 got debited at the same toll plaza instead of Rs75

raised service request on hdfc fastag site on 19.01.18 and still there is no update on the same. moreover the customer care no[protected] is not at all.
check and update the excess money debited return status ASAP

Dear sir,
sub – credit card payment[protected]
1 total amount as per my lat bill -22 july -131240
settelment the amount is -111570 as per letter recived by post
i am already paying 74785 in 4 installmant -19000, 18595, 18595, 18595
only my two payment is pending - 18595, 18595

2 i am recivied my second letter of rs 65620
summary –total amount - as per last statement = 131240
settelement amount - 74785 + 65620 = 140105
why settelment amount is more than my last statement. Please check this and tell
me the final amount.

Hi,

I am a hdfc bank credit card holder. The bank has auto debited rs 1399 from my credit card number ending with 1348 without my authorization on date:29/01/2018.

I don't want this membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation.

Registered mobile : [protected]

As per your received mail, oneassist relationship number : 720538

Regards,
Sharmini kamalanathan

Sir as already told you in previous complain that your customer care department behaving badly as told you am unable to pay my 1500 rs due coz my grandmother was expired and my all money is finish in her cremation but your customer care always call again and again and behaving badly and saying we have a target or if you dont pay 1500 rs our recovery agent will insult you this is totally harassment by your customer care please resolove my problem i will pay on 7feb after my salary. I am account holder of hdfc bank past 6 years and payimg my two wheeler loan also no pays is due stiil now. Acount number [protected]
Navneet joshi card number [protected] phone number [protected]
Regards
Navneet joshi

Dear sir/madam,

With the reference of the above pl act no 14262523, which i had taken loan of 3 lac in the year 2009 and paid 21 emi to this bank. But suddenly i lost the job and because of that my installment was defaulted. I inform them this by mail to customer care team, but this bank make my life horrible to me and my family for my mistake of taking pl loan.

They reported cibil and because of that my career had been damaged badly and i was not getting any job offers to repay them. I inform what is my mistake and kindly come for settlement but they never agreed and make my life horrible by dragging me to courts.

They had filed ep against me in civil court (Hyderabad) and telling me to pay full amount with interest to settle. This bank is useless to all customers and they work as per their needs and make the customers running away for their mistakes for taking pl..

Now also they do not respond and telling me to go courts and settle through courts, this is really happening with salaried employees who take a loan on face of bank but they does not how badly their career will be damaged by bank and cibil..

I am again requesting hdfc bank to kindly settle the pl and give respite to me and my family...

Regards
Hakeem
[protected]

Dear sir/madam

My customer id[protected] & wallet id - [protected]

I didn't receive my fast tag card so far and tried to contact customer care for a last 10 days but no one is picking the call and always busy tone is coming.
Kindly resolve the issue and also provide the some other customer care number to discuss in detail.

Regards
J. Rajakumar

Hi hdfc,

I am not sure why different kinds of fees are getting deducted from my hdfc credit card's amount. I just got 1399 refunded, which was deducted due to some one assist mcfee and now a new fee has been deducted whose description says 'emi processing fee smartemi'. Please ensure that this gets refunded back. I am tired of all these additional fees as these were not informed to me when i took the credit card.

Best,
Dipika

I have applied for fastag through your online portal and amount has been debited but still now i havent received any confirmation through mail or phone.
I have filled in all the details online and amount of rs.300 has been debited. Hdfc fastag customer care is not at all responding. I don’t know why such a reputed bank has a very bad customer service.
My reference no : hfr028141

Dear sir, my loan file no[protected], hdfc home loan executive commit me for processing fee 5000/- debit against loan approval, but my rs 5000/- withdraw by hdfc bank without approval my loan, please refund my 5000/-

Regards
Gyanesh sharma loan application no[protected], jaipur rajasthan
Plot no 128 usta ka bagh, opp pilwa gardan, moti dongri road, jaipur 302004
Ph no [protected], [protected]

I applied for personal loan amounting rs. 5, 00, 000/- in august 2016 and loan amount was got rs. 3, 00, 000/-) credited in my axis bank p. L. Puram, vizag dist., my sb a/c no:[protected] in the month of september 2017. From october onwards i am paying emi on regular basis through ecs. (6970/-)

But, till date i have not received any loan statement, sanction letter of loan etc. From the bank. Now, i require the mentioned details as well as personal loan schedule statement (Or) interest rate certificate) at the earliest for some specific purpose.

My personal loan accoun no. Is 42489124. The tenure of loan is 3 years.

Please help and kindly forward the loan statement as well as personal loan schedule statement through e-mail..

Regards

K. S. Reddy,
Quality control department
Hetero drugs limited (Unit - ix),
Plot no: 1, hetero infrastructure ltd., sez,
N. Narasapuram (Vil.), nakkapally (Mandal),
Visakhapatnam (Dist.)
Pin : 531081,
A. P. India.
Email: srinivasa. [protected]@heterodrugs.com

I have a personal loan ac no. 39363779 eith chember road moga branch. I am paying my installments regularly since july 2016. Due to some problem payment of last two emi paid with dely of 15 days. On 31.1.18 morning 9.30 i have received a call from no. [protected] the person said that the customer of punjab have a habit of telling lie and also abuse me. These type of behaviour lead to me to stop payment of loan and go towards litigation.
Although being a responsibil citizen i do not want to do it.
Kindly look into the matter and take strict action in interest of bank.
Regards

Meharban singh
[protected]
Ludhiana.

Please cancel one assist membership on my HDFC Card ending**********2414.as I m not happy with this service.and adjust my january bill accordingly

I unable to update my USA phone number in my net banking page. Kindly guide me in updating my USA phone number to my bank page so that I can receive OTP messages.

I (Ashwni kumar) am a customer of hdfc bank green park branch for past 9 years. With due respect, i want to bring your kind attention that i have been a classic customer for past few years. All my family members have accounts in the same branch. This complaint/issue is regarding account no. [protected] in my mother’s name (Wherein i am the second applicant)

On january 12, 2018, i was checking my account statement and saw charges of ₹708 deducted for non-maintenance of required balance. I immediately called the personal banker assigned to me (Jai sharma) to enquire about the reason. He told me that he was very busy, but he will look into it and get it reversed. He asked me to wait for one week to get the charges credited back into my account. I agreed to wait as i believed him to be well aware of the procedures and system in place at hdfc.

However, as i was travelling out of town and keeping very busy due to work, i forgot to check after one week if the charges have been credited or not. On january 29, 2018, when i checked again i was shocked to see that there was no reversal. I called jai to ask the reason, and he asked me to wait for few hours. I again texted him to enquire, when he called me to inform that my account had been degraded from classic to something i could not understand and believe, and consequently i was required to maintain ₹25, 000 balance at all times now from ₹10, 000 required for a classic customer. I did not get any notification from the bank informing me that charges will be deducted if i do not maintain ₹25, 000 average balance.

When i asked him to assist me in this regard, he flatly refused saying that he could not do anything, and i should visit the branch to close my account if i can not maintain balance. He disconnected the call, and did not answer my subsequent queries on calls or messages. This is not the first time jai has done this to me and my famiy.in october 2017, he took all required documents for my sister’s (Surbhi tiwari) insurance policy, that was going to mature on november 18. He did not know the procedure to apply for redemption of the policy and kept us in dark for one month. After the maturity date, when the amount was still not credited to our account, he told us that he does not know how the system works. It was an embarrassing situation as we had to make an essential payment on november 20, which got delayed by 10 days due to jai sharma’s irresponsibility and carelessness.

Nonetheless, after the insurance fiasco he used to pitch us to buy other insurance policies and apply for loans and credit cards. First of all, i request you to please remove jai sharma as my relationship manager (Rm) immediately and assign another rm to me who knows procedures and rules of the bank.

I also request you to please reverse the charges deducted from my account, and also retain the classic privilege as i have some loans running with my accounts and i can not maintain balance of more than ₹10, 000. I would like to close some saving accounts in me and my family member’s names to which are not very active.

I am disappointed with hdfc’s customer service and thinking of closing all my banking relationships gradually. Hdfc boasts of differentiating itself by providing a personal banker/rm to every customer. But if the rm does not know the rules, and acts unethically or carelessly. It raises a question mark on the practices followed at bank.

Today on 30th jan-18-3 persons from hdfc bank visited my permises namely vijay, aman and manjeet singh collection manager as i was in contact with mr. Vijay and i have already conveyed him that i will met him tomorrow on 31st jan for clearing my credit card dues as it is pending from 2 months.

To my surprise first mr manjeet singh was very rude with my family members as he was not talking properly using abusive language and when on phone he talked with me he sounds likes that he is the boss of the company i want to know where in clause hdfc has taken sign of me that for not making payment of card they will send these kind of person who donot know how to talk and how to behave with family members or they same behave with their family members.

Dear sir/mam

I am inform to you that i am registered in irda & exam pass from irda for insurance agent company of hdfc life insurance but i don't want to interest in this insurance agent. I am exam pass something before 3 / 4 year but i am not sale policy in hdfc life insurance 1 day i am going to hdfc life insurance office in gandhidham (Kutch) for cancel my licence number but manager are say if you can not any policy generate from your id in one year then automatic licence are cancel so i want to conform this. Because now i want to go with life insurance corporation of india as a agent so i want to noc from hdfc but he did not give any response so please process on this matter my pan card number are btvpp4304f

In nov^17 redeemed my credit card points and purchased a philips mixer. The mixer what i received is of 2014 model with scratches on it. Even after repeated follow the issue was not resolved. As insisted started using the mixie on 28-jan and found to be not working satisfactorily. The philips technician on visit found the blades faulty. I feel i have been cheated as i have reedemmed 10000 points and received a faulty product. Who will resolve the issue. [protected] is my card no.

Dear Sir,

I have blocked my HDFC Credit card last 2 months back and still every month im getting Due amount.
I was trying to reach out customer care but unable to connect
Kindly help me to close my credit card without fail

My request is to close my credit card

Thanks and Regards

Ramesh K
Ph Number - [protected]
Card Number - [protected]
HDFC Credit Card