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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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S
Shadab Alam1
from Gurgaon, Haryana
Feb 2, 2018
Resolved
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Address: Bangalore, Karnataka, 560029

Hello Sir

I have applied personal loan for Rs 1Lac from HDFC bank but received the loan amount of Rs97079 only,

I couldn't understand why Rs2921 has been deducted from the loan amount?

I do understand there was Processing free of Rs990+GST178+Franching & Stamping Charges Rs 201 so this way total deduction is about Rs 1369.

At the time of applying the personal loan, I have been informed only Rs1368 will be deduct from the 1Lac and EMI would be Rs8838 but they have deducted Rs2921 which is not clear to me.

I want clarity of Rs1552 hence need your urgent help on this.

Thanks and Regards
S.Alam
[protected]
Mar 16, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2018
HDFC Bank Customer Care's response
Hi Shadab,

Please write to [protected]@hdfcbank.com from your registered e-mail ID and confirm the below details: 1) Loan Account number 2) Loan Amount 3) City that you belong to 4) Whether any written communication was provided to you regarding Precessing Fees 5) Contact number.

-Manoj
HDFC Bank Customer Assistance
Feb 05, 2018
Updated by Shadab Alam1
Hello Sir,

As per your suggestion requested details has been sent on the given mail id.

Thanks
Feb 05, 2018
Updated by Shadab Alam1
Hello Sir,

As per your suggestion requested details has been sent on the given mail id.

Thanks
Feb 19, 2018
Updated by Shadab Alam1
Hello Sir,

My issue has been resolved, HDFC bank has refunded extra amount to me.

This would have never been possible without your support.

Request you to close my complaints now.Many thanks for your support,

Thanks and Regards
S.Alam
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    P
    pravindeo
    from Mumbai, Maharashtra
    Feb 2, 2018
    Resolved
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    Resolved

    Address: Garhwa, Jharkhand, 822114

    Sir, i pravin kumar deo i have a account in ur hdfc daltonganj branch & i want to close my account so please close my account no - [protected] in hdfc daltonganj branch due to money deduction.
    Demat account no[protected] in hdfc daltonganj branch on urgent basis because of negative balance,
    So i requested to you please close my complain on priority basis.
    Mar 5, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 02, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    You are requested to visit our nearest Demat Service providing Branch and submit request for closure of your Trading and Demat Account. Once the Demat Account has been closed the Annual Maintenance charges will be reversed to your account on pro-rata basis. For the complete address and contact details of our Demat service providing Branches, please visit the following URL http://www.hdfcbank.com/personal/find-your-nearest/find-demat-branch

    -Manoj
    HDFC Bank Customer Assistance
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      A
      Arvind18
      from Delhi, Delhi
      Feb 2, 2018
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      Dear Sir/ Madam,
      I am Arvind Chaurasia, HDFC bank customer, having a customer Id[protected]Home Branch- Barhaj, Deoria). On Jan 29, 2018 an amount of 5999.0 INR had deducted from my account without prior notification. I had approached my home branch for resolving this issue. After a lot of trying, they responded that they will give me the customer care number and i have to call them for resolving this issue. I couldn’t believe that my home branch didn't take any initiative to resolve its customer's problems.
      Although i have tried telephonic communication with HDFC customer care, but i didn't get a positive response. As i am in Rajasthan, and my home branch in Barhaj, Deoria (It was Saving account), it is little difficult to me to reach there.
      Hope you understand my problem and i expect a solution which will give my unnecessarily deducted money back to the account.
      Thanks in advance
      HDFC Securities customer support has been notified about the posted complaint.
      Hdfc Securities customer care helpline is 39019400 and email "[protected]@hdfcsec.com" for any queries.
      I also hold account with them and keep interacting through emails for any doubt.
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        S
        sandy1993
        from Kaithal, Haryana
        Feb 2, 2018
        Resolved
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        Address: Rewari, Haryana

        Last day credit card payment k regarding hdfc k employee ka [protected] no se ph aaya mene mam ko bola mam m 2 din bhar hu es week payment ho jayege unhone jo maa bhen ki gaaliya start ki ye konsi tamiz h aap logo ki mere pass recording h agar late hua payment k liye to interest bhi laga rahe ho aap log koi free me nhi kr rahe pr ye bolne ki konsi language hai eski complain to kr de h mene or jalde he uska result bhi aayega
        Mar 15, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 05, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response to your recorded email ID in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at: [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].

        -Bejoy
        HDFC Bank Customer Assistance
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          A
          anasuya chanda
          from Mumbai, Maharashtra
          Feb 2, 2018
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          Address: Kolkata, West Bengal, 700133
          Website: hdfc

          Hello sir,

          This is in reference to the transaction made in my account under the header of depository charges; without any intimidation by the hdfc bank.

          Kindly be informed that an amount of rs 805.45- was deducted from my savings/salary account on 2nd february 2018 under the name of depository charges.

          Initially when we did not have demat account they forced us to create one without intimating us that they are going to charge annual fees and i received the call earlier from customer care i also speak him deny of this service. Now all of a sudden they have charged rs 805.45/-.. This is very bad and disappointing. And i have never used the demat account till now.. If i call the customer care they will not have answers. And they will not communicate that they are charging.. If they would had communicated that even if i don't use the account, still would be charged then i would have closed the account.

          And after all we are working hard and earning money. Kindly suggest how do we proceed with the same to ensure that in future, no such issue is encountered.

          Also, i request you to please refund the deducted amount to my savings account.
          Mar 5, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 02, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          You are requested to visit our nearest Demat Service providing Branch and submit request for closure of your Trading and Demat Account. Once the Demat Account has been closed the Annual Maintenance charges will be reversed to your account on pro-rata basis. For the complete address and contact details of our Demat service providing Branches, please visit the following URL http://www.hdfcbank.com/personal/find-your-nearest/find-demat-branch

          -Manoj
          HDFC Bank Customer Assistance
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            S
            SARAN5H
            from Noida, Uttar Pradesh
            Feb 2, 2018
            Resolved
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            Address: 201010

            I have been an hdfc customer for 20 year now and last week i went to indusind bank bank to withdraw some money after did a transaction of 5000rupess some min later i got a notification that another transaction has been made for 10000 rupess i immediately blocked my account a talk to a hdfc rep. He told me that i would take 5 days to figure out who did the fraud address a week or so i got a message that my complaint no has benn closed. The next day i spoke with another rep. He told that i was lying and the fraud claim are fake as he said "the transaction has been it two atm at about 1 minute".
            I need help at it has been 25 days and why would i do a lie for 10000 rupess and i am a hdfc member for 20 year or more. This is the first complaint i made and the hard member are saying that i am faking it.
            Complain no -
            [protected]
            It better be resolved
            Mar 5, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 02, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            Please mail us at [protected]@hdfcbank.com from your registered email id along with your account details, contact details and transaction details for further assistance.

            -Manoj
            HDFC Bank Customer Assistance
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              S
              Shivaji Patel
              from Bengaluru, Karnataka
              Feb 2, 2018
              Resolved
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              Resolved

              Address: 500081

              My name is shiva. Recently i applied for a hdfc credit card. I got the card after eligibility check. After one week, rs. 900 got deducted from my card for "hegic-crdt shld %26amp; fl cvr-" and after 2 more days, rs. 100 + gst for "emi processing fee smartemi ln 3064701".

              I did not opt for any of the credit shield policies in first place. I don't know why hdfc being such a reputed organisation cross sell these insurance products in this unauthorized manner.

              I requested for policy cancellation after talking to customer care ref [protected]. But today i received a msg for emi processing which i have never opted for. When i called customer care again today customer care executive was not sure and unable to answer why such thing happend and what has to be done. Very disappointed to be treated this way.

              So, i request hdfc ergo to please refund emi fee of rs. 100 + any taxes which were charged to my credit card. Please cancel all the policies and smart emis permanently as i don't want to buy any as of now.

              Email: [protected]@gmail.com
              Mobilel [protected]
              Mar 7, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Feb 03, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We observe that you wish to cancel your HDFC Ergo insurance hence we request you to contact HDFC ERGO General Insurance Company at [protected]@hdfcergo.com for further assistance in this regard.

              -Manoj
              HDFC Bank Customer Assistance
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                D
                drashishnair
                from Palghat, Kerala
                Feb 2, 2018
                Resolved
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                Address: Malappuram, Kerala, 679322

                I called the customer care portal of hdfc bank yesterday night. Even after waiting for almost 10 minutes on call, call wasn't transferred to the customer service executive. Where should i complain for this issue apart from the company because it was a wastage of time and money too on a customer care portal which wasn't prob there 24*7 though it wasn't told
                Mar 5, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 02, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                I request you to share the city/number you called, complete issue, account/card no and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                -Bejoy
                HDFC Bank Customer Assistance
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                  K
                  kpp53
                  from Hyderabad, Telangana
                  Feb 2, 2018
                  Resolved
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                  Resolved

                  Address: Hyderabad, Andhra Pradesh, 500084

                  I got a call to my mobile that transaction of 33200 rs is happenned, press 1 for approve the transaction, press 2 declined and press 3 to connect customer care. So without thinking any thing i have just pressed 3 to get connect customer care for whats going on.
                  Customer care person pick and said you no need to pay anything and we will investigate the fraud and issue will get resolved 6 to 7 days and they block the card but i didn’t recive any message or email for card blocking.
                  Mar 11, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 02, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I'll ensure this is taken up promptly. Please share your Card No. & registered contact details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                  -Manoj
                  HDFC Bank Customer Assistance
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                    K
                    Kinjal.s
                    from Ahmedabad, Gujarat
                    Feb 2, 2018
                    Resolved
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                    Resolved

                    Address: Ahmedabad, Gujarat, 380009

                    Received msg as your rbl credit card points worth rs 9070 expired on 01/02/2018. Kindly redeem your points into cash or voucher by click here http://gocashredeem.com/

                    When have opened gocashredeem.com site then asked credit card details including cvv number. So have fill all details and submit it. Nothing is happening. So is my hdfc credit card has to misuse now onwards?
                    Mar 11, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 02, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    I request you to share your Card No and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                    -Anay
                    HDFC Bank Customer Assistance
                    Diners club international[protected] kinjal shah - [protected] contact phone.
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                      V
                      Viren Koradiya
                      from Bengaluru, Karnataka
                      Feb 2, 2018
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                      Address: 560048
                      Website: fastag.hdfcbank.com

                      Hi there,

                      Today, i have received a notification message stating rs. 180 is debited from my hdfc fastag account for adjustment entry on 2/1/2018 6:46:58 pm. But i haven't travelled anywhere since a week. I don't understand this transaction and the reason behind it.

                      User id :[protected]
                      Wallet id : [protected]

                      Moreover, i have had never expected such a stupid service from hdfc bank, there are lot other issues, which are listed below :

                      1. I am not able to login to my account with valid customer id and password
                      2. When i tried to go to forgot password page, it says user id doesn't exists
                      3. Customer care number never answered.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        Rahul Sarvapriya
                        from Guhagar, Maharashtra
                        Feb 1, 2018
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra

                        I had applied for a credit card with the hdfc bank my creditcard application number is [protected]w1. First i got a message saying my application has been approved in principal and i can check status online. For a week stud was in process then after a week it changed to disapproved reason given that my application is not complete in information like my phone number it also states that hdfc executives tried calling me but i have not received any call.
                        After a week i received a message from hdfc stating my application processing has been completed and i can know the details online.

                        I just want to know what should i expect should i apply for a credit card from another bank. I have not received any calls from hdfc.
                        Mar 12, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 02, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        To enable us to process your application for a credit card we request you to send completed Residence address declaration form along with residence address proof and correct contact phone numbers. You can download the form from the below link.http://bit.ly/2AAcmdz Kindly send the documents to our mailing address mentioned below: HDFC Bank cards Division PO BOX #8654 Thiruvanmiyur P.O. Chennai 600 041

                        -Bejoy
                        HDFC Bank Customer Assistance
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                          S
                          shankar2708
                          from Chennai, Tamil Nadu
                          Feb 1, 2018
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                          Address: Chennai, Tamil Nadu, 600040

                          Three transactions I made for which the IRCTC refunded the amount, since it's failure one. But I didn't get any refund yet. I contacted payzapp customer care. They told, I have to raise a request to Merchant site. ie. Credit Card team. But as of now, no response.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            Siyanselvan
                            from Madurai, Tamil Nadu
                            Feb 1, 2018
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                            Address: 624202

                            Dear One Assist Team You says,

                            Request number 2769387 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.
                            But still now not clear in my problem. Some amount credited but balanced amount not credit .

                            What about my request application status???

                            My mobile no: [protected]
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                              P
                              pawan ranganathan
                              Feb 1, 2018
                              Resolved
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                              Resolved

                              Address: 560048

                              I have reward points in my hdfc credit card ending 7227. But i am not able to redeem it. When ever i am trying to redeem points it is showing no items are available, even though i have 4500+ points. Even after calling Hdfc customer care people many times they could not able to help me regarding this. No one is helping me regarding this. Please resolve this as soon as possible.

                              regards,
                              Pawan
                              [protected]@gmail.com
                              Ph:[protected]
                              Mar 9, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 03, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We regret to assist you further in the absence of the credit card details. We request you to share the following credit card details for us to look into the matter to enable us to check and assist you further. 1. Name as mentioned in the card account, 2. Contact number as updated in the card account 3. Registered e-mail address. 4. First and last four digits of your card number. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you.

                              -Manoj
                              HDFC Bank Customer Assistance
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                                Heron
                                from Darbhanga, Bihar
                                Feb 1, 2018
                                Resolved
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                                Resolved

                                Address: Kolkata, West Bengal, 700001
                                Website: [email protected]

                                Avinash Kumar
                                Payzapp toll-free no
                                [protected] (Toll free for BSNL/MTNL) (Mon-Fri, 8 to 8 pm, Sat & Sun, 8 to 4 pm)

                                [protected](Toll free for BSNL/MTNL) (For Credit Card related queries) (24X7)

                                0 (Toll free for BSNL/MTNL) (For Mutual Fund or Investment Services) (Mon-Sun, 9:30 to 9:30 pm,

                                [protected] (Toll free for BSNL/MTNL) (Mon-Fri, 8 to 8 pm, Sat & Sun, 8 to 4 pm)

                                [protected](Toll free for BSNL/MTNL) (For Credit Card related queries) (24X7)

                                [protected] (Toll free for BSNL/MTNL) (For Mutual Fund or Investment Services) (Mon-Sun, 9:30 to 9:30 pm,
                                Feb 1, 2018
                                Complaint marked as Resolved 
                                Avinash Kumar Payzapp 08294168315 (Toll free for BSNL/MTNL) (Mon-Fri, 8 to 8 pm, Sat & Sun, 8 to 4 pm) 07321879443(Toll free for BSNL/MTNL) (For Credit Card related queries) (24X7) 07321879443 (Toll free for BSNL/MTNL) (For Mutual Fund or Investment Services) (Mon-Sun, 9:30 to 9:30 pm, 07633880921 (Toll free for BSNL/MTNL) (Mon-Fri, 8 to 8 pm, Sat & Sun, 8 to 4 pm) 08294168315(Toll free for BSNL/MTNL) (For Credit Card related queries) (24X7) 08294168315 (Toll free for BSNL/MTNL) (For Mutual Fund or Investment Services) (Mon-Sun, 9:30 to 9:30 pm,
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  Vallabhan
                                  from Bengaluru, Karnataka
                                  Feb 1, 2018
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu, 600061

                                  I have applied for Fastag, submitted all the required documents. I received SMS stating that the account has been created with details of Customer ID and Wallet ID.

                                  I tried calling the customer care number but it is turned off and as well tried both mobile number. For the first number, nobody attended and for the second, it is turned off.

                                  I even mailed my details and queries to the mentioned Email ID but still no reply.

                                  I need to know when will I get the Fastag and kindly improve the customer care service as incase of emergency, it will be difficult to contact.
                                  Mar 15, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 05, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We note that the tag was dispatched vide DTDC courier vide AWB: Z40526828 on February 01, 2018 and delivered to your address on February 03, 2018.

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    dilip ridh
                                    from Mumbai, Maharashtra
                                    Feb 1, 2018
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400706
                                    Website: my refund are credit to closed account . how i will get refund

                                    I have account with hdfc bank, due to some reason bank closed my account when reach to branch . 3 to 5 time I email to hdfc [protected]@hdfcbank.com they reply in seven working get refund but . account was closed how I get . even bank staff also agar estimate aye ga toa mile jaye gay paise . but account he band hai toa kaise milay gay paise muje by third party doing neft on my closed account and amount also 2000 rs they given refund 1000 rs . showing below . my customer id of hdfc bank is 62184060. in photo upload transaction done in delhi 23 November .


                                    Dear Customer, NEFT Transaction with reference number N[protected] for INR 1, 000.00 has been credited to the beneficiary account on[protected] at 09:04:10. Regards, HDFC Bank.
                                    Mar 16, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 03, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Please forward the earlier sent e-mail to [protected]@hdfcbank.com for us to check and assist you further.

                                    -Manoj
                                    HDFC Bank Customer Assistance
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                                      Sruthilaya91
                                      from Namagiripettai, Tamil Nadu
                                      Feb 1, 2018
                                      Resolved
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                                      Resolved

                                      I have taken a Policy at HDFC life and I was given an offer that the Premium amount paid yearly will be converted monthly via Credit card which is Interest Free but I have been paying interest for the whole year . When I rasied a complaint with HDFC life, they point the Bank when I contacted the bank they point the HDFC life. Nobody is ready to take responsible. Its a waste to have a policy with HDFC they are not Genuine. Not Trust worthy.
                                      Mar 6, 2018
                                      Complaint marked as Resolved 
                                      HDFC Life customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 03, 2018
                                      HDFC Life Customer Care's response
                                      Hi, you may write your issues to us on the escalation Id If incase you are not satisfied with our earlier response. It will be checked and accordingly, you shall be responded by us.
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                                        Saurabh4485
                                        from Pune, Maharashtra
                                        Feb 1, 2018
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                                        Address: Satara, Maharashtra, 411007

                                        Hi,

                                        I got a weird call from HDFC Finance company Sr manager[protected].
                                        They were offering interest free loan min 3 Lacs to 20 lacs rupess based on civil check but they will purchase one Life insurance policy with bharti AXA company. Suppose, if i agree to take 3 Lacs loan, I need to give 30K/year rupees as EMI and Aadhaar, pan card xerox.They also confirmed HDFC have a tie up with Bharti AXA life insurance company. They are not morgaging anything. They will only morgage this policy.
                                        So, I have to pay 30K/year as installment till 10 years, After that our relation with hdfc closed but policy will continue till 15 years. After 15 years they will get maturity amount and profit from that policy. From buyer point of view we don't harm as we will receive full 3 Lacs rupees in few days, but it seems it is big fraud or a new scam of india.

                                        I wanted to know from HDFC -

                                        1) Are they offering such interest free loans ?
                                        2) Are they having tie ups with Bharti AXA Life insurance company for giving such loans against policy ?
                                        Mar 6, 2018
                                        Complaint marked as Resolved 
                                        HDFC Life customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 03, 2018
                                        HDFC Life Customer Care's response
                                        Hi, please note that HDFC does not have any such tie up with Bharti Axa Life Insurance. Further, do raise this issue with Bharti Axa and HDFC Bank for further investigation.
                                        Dear sir
                                        My policy number 17333837 not yet renewal

                                        My account has enough money
                                        HDFC Life Customer Care's response, Feb 7, 2018
                                        Hi, it will be checked and you shall be responded by us on it.
                                        HDFC Life Customer Care's response, Feb 7, 2018
                                        Hi Tanweer, please note that the Bill pay facility was received by us for Activation in our records on 01.02.2018. Hence, the premium amount shall get auto deducted from next premium due date. For the previous month, kindly make the payment by any other alternate mode. You may make the payment via online mode by visiting our website www.hdfclife.com.
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