HDFC Bank Complaints & Reviews

Hi received a call where the person said that i have around 10200 expired reward points on my credit card. Today is the last day to redeem it and said that i'll get rs 9800 when i convert it to cash in my account. He asked me for another bank account card that i use frequently and said it can be transferred to this account. He started asking my card details such as card number, cvv, otp. I shared these details and even received a system generated...

My credit card bill of month December amt. 5176.00 I deposit 5000.00 in favor of my bill 5176.00 timely .
in January bank charges 750.00 for late fee of my due amount 176.00
but according to bank term & condition late fee is applicable 100 to 500 only 100 rupees .

Bank term & condition copy enclosed

please solve my issue

Credit card no - 9165
Mobile no - [protected]

I have given written request letter for close my credit card.

I have sent 2 (Two) nos letters to the mentioned address in credit card.

The letters have received on 16th december/2017 and another 16th january/2018.

But till now i cannot receive any confirmation about the closing of credit card.

Please help me regarding the matter.

Hi -

I have a salary account with hdfc bank and the customer id is 42923387

I have linked my home loan to my hdfc to deduct amount via ecs, every 5th midnight but bank/loan institute has not debited my account on the said date/time and i haven't noticed that used the amount for some other thinking that the ecs was executed.

So i have paid the loan institue, the actual amount inclusive of fine....

1) premium payment happened twice for my policy due technical reasons
2) both the payments i have done from the net-banking/savings account only which is registered as neft as part of my hdfc life policy
3. I have requested excess amount to get back into my savings account
4. But they credited to my credit card account which is closed 6months back and not in use.
5. As i have done the payment from my savings account, its your responsibility to credit the excess amount back to savings account

The transactions was not made by me and hence, i have raised an fir
Compliant reference no: mump[protected] it's been observed that even after multiple follow ups and reminders there is no response from your end waited for three months.

Note: i haven't received any otp message nor transaction message for the transactions took place. I acknowledge that neither did any password sharing as stated in the chain email.

Hello,

I have received a sms ach debit mandate registered for rs. 100000 /- in a/c no. Xxxxxxxxx24730 for banyantree services limited with umrn no. Hdfc[protected].

I haven't registered for such services. I have seen on one of tbe complaints that this is due to mandate set for sip with et money app but the amount is not what is given in sms. Kindly look to the matter asap....

I was sold this policy last by your agent and not providing my correct information that in the event i fail to pay the premium my entire amount would be fore-fitted and will not get any amount. I was asked to discontinue my existing crest policy and invest into this, i now need a some help and resolution from u before approaching irda for resolution

I am holding a credit card number mentioned above dive january'2015. My first transaction made on february'2015 with sun of rs. 2700.00. I did not received statement on time. Later i received a call from collection department for payment i said ok send executive. Execute came and asked for rs. 3289.00 i said it's the fault i did not received any statement from the bank. So i will pay only amount which i used. I paid rs. 2800.00 he said ok rest outstanding will be waive off on next billing.
Today i check my civil and it's still shown outstanding of rs. 3632.00
Its harmful for consumer who used the cards. The process is very slow and waste of time as well a money too.
Hope to get reply soon. Or i received phone call soon
Thanking you
Jasvinder
[protected]@yahoo.co.in

I received on 01/12/2018 regarding a transaction an amount of rs 25000/- is withdrawn from calangute offsite hdfc bank atm however, at that time i was in gurgaon, haryana and the debit card was in my possession all the time and i didn't shared any of the personal/critical information with anyone ever. I filed a fir in sec-18 police station gurgaon haryana and filled a cdf form in hdfc bank sec-18 branch under the request id: mump[protected]. I would appreciate if you look into the issue and reimburse the amount to my bank account.

The manager,
HDFC Bank

Dear sir/madam

I had availed loan from your hdfc bank from chennai Annasalai. for purchasing plot. The plot seller wants document copy for Income tax filing. The document copy may be given with valid proof for tax filing and undertakings from the individuals and incase, if any charges for the same may be charged from the individual only.
Thanks

Yours truly
(T.Sivaperumal)

I have a KCC in morar Gwalior branch code 2743.
I have submitted a request for closing KCC account including all Term loan .
But your employees refuse the NOC. After pay all due .
Requested date is 2january18.
So I request plz confirm your process day & how much time to be consumed in account closure process.

your customer service is bad & given unbeatable pain to me.
Account no- [protected]

I am getting too many calls from HDFC for different products they offer. My number is already registered on DND registry still i guess they are not bothered. every time they call i ask them to take my number off their list but they don't. Last call i got was from a guy named Varun with phone number [protected]. i asked him how many times will they call me when i have already said no to their services. He replied he is calling the first time and he is not responsible for other agents who are calling. i did asked him where did he got my number from and he told me that he is from HDFC bank and he got the number from bank stating that the bank has asked him to call. I never subscribed for this. He was very rude with an attitude as if i have done something wrong. The moment i started asking questions he hung up the phone and since then its not reachable. I am not sure why i am getting these many phone calls from last 2 months. They keep calling from 11 AM till 7 PM 10-15 calls per day which is really frustrating.

Dear sir,
Today i visit the hdfc bank sector-141 noida for deposite balance in my account while i have a account in hdfc bank sector 50 noida, but your employ said to me if you deposited balance in non-home branch than you must have to pay 150 r's for use the facility of non-home branch while this facility is also free in other bank,
So please i request to you look up the matter and inform me about the non home branch facility charges.
Thank you
Devindra singh
[protected]
[protected]

I had made the hdfc credit card payment of 3, 631.00 via visa money transfer (Via hdfc bank) on sunday, 3rd december 2017 (Minimum amount against the due date of 10th december2017). The amount of 3, 631.00 was debited from my account but was not credited to my hdfc credit card *1789. I waited till 5th december 2017 to see if the payment amount of 3631 is updated/credit to my hdfc credit card but it did not happen.
I have contacted the hdfc customer services number of times to let them know my concern but they have been giving me the lame/standard script - raise complaint-will investigate-send email with bank statement!! And i have done all that as i was asked, unfortunately neither did i receive response or phone calls regularly with the progress.
I called hdfc custmer service on 5th december and explained the issue however i was told to wait till end of the day or until next day morning. As the payment did not get updated, i called customer services again on 6th december explaining the scenario all over again. I was told to send an email to the credit card team which i did but did not get the response (Unlike the automated response which says hdfc will get back to me within 48 hours),
The phone banker wasn't helping either in terms of my payment which was not updated instead asking for the payment against my outstanding bill! I told the lady on the phone that i know that i am being charged-interest for my outstanding however the point of the call was for the payment made on 3rd december which needs to be taken care of, then i was asked to go the home branch in-order to get amw (Something like that)... And i traveled from delhi to gurgaon, leaving my office work behind (Financial penalty) reached home branch bank around 3.35pm at qutub enclave - shopping mall and the guard said the bank closes at 3.30pm and refuse me to get in!
Calling customer service is one of the task - hold for a half an hour and the customer service representative has not been kind enough to help me.
I sent another email asking about the progress on 7th december for which i did not get, i sent few emails asking about the status on 11th december 2017 and finally i received the email response on12th december from senior management - priorityredressal. [protected]@hdfcbank.com asking about the challenges and i explained all over it again.
On 21st i received a confirmation email to which the payment of 3631 was being credited and it was my other credit card (Sbi and i don’t want this amount to be debited from my sbi credit card), hdfc bank did waived off the late payment charge of 750.00 which is no-where near to the pain that i have gone through.
Email received (Not responded to my entire query listed below -7 points)

I would like hdfc to:

Compensate 3, 631.00 + service/gst amount for extremely poor service/response and the amount of 3631.00 to be credited towards my credit card (Red) - 1st point of escalation was on 5th december 2017
Interest/finance charges (On full amount) between 21st dec ‘17 until the existence of this complaint to be waived off (Red)
Fixing c-bill: cause of the time it has taken to rectify - will impact my c-bill history, where my point of contact was to avoid the missing payment before 10th december 2017 (Red)
Waive off the late payment charges: 750.00 (Which has been done, confirmed from an email from hdfc)
Escalation of branch issues to the branch manager or higher directors (Sheetal srivastava did not give me an explanation as to why the bank was closed before stipulated time, due to which i had to pay the price, left office - has penalty, time & travel expenses, physically stressed)
Strict feedback/actions to be given/taken against the executives who could have dealt my case better (Per the hdfc company's policy) (Red)
The time it has taken to identify the root cause – else i would have sorted issue.
"re: my outstanding balance should be paid in full (Possibly) in some weeks time and i understand the possible regressive interest charges that hdfc levies. However once i have the terms agreed (As points listed above), i can then think about when, how-much and how to pay-off the maximum/full amount."

Consumer complaints logo
Menusubmit complaintsearch
Home iconhome
Question iconquestions
Faqfaq

Search
Search
Sign insign in
© 2016 consumer complaints forum
If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via e-mail

Consumercomplaints.in › hdfc bank › hdfc bank — i'm complain about adhoc stmt charges.
Ad hoc statement charge ₹118 have been deducted on 16/01/18 from my hdfc account without any information.

But i haven't asked for any such statements from bank either by visiting branch or through net banking.

When i reach branch regarding the same issue, they cant provide proper solution as well as customer care told same answer.

So i need clarification from bank or reverse my ₹118 to my account.
Withfrawal - 118.00 rs

Hi,
I'm staying abroad and don't check the account transactions for acc# [protected], regularly. However, when i checked today, i observer rs. 708 got deducted every month starting jun2 2017, every month.
I didn't receive any prior notification for this. I have no idea about this charge. Please let me know, what is this charge and why it is getting deducted every month?...

I work in an MNC and i got a call from my relationship manager. He called me to intimate me that there is a pre-approved personal loan and told me that there are no fore-closure charges. Because I was a preferred customer of the bank and was maintaining this relationship from years, I trusted the bank. The relationship manager misguided me for gaining commission on personal loan.
He told me that there are no foreclosure charges after 1 year and made me fill a form online by making me enter his code(to gain commission).
He made me pay 7000 Rs by showing some charges which in market the charges are as low as 1100 (citi bank for same loan amount) and 2500 in case of icici bank. I strongly recommend everyone not to take any loan from this bank. I will lodge a case with banking ombudsman shortly and make them realize them their own mistake.

When I called the RM he told me - did you not read the T&C ?
I never told you like that there are no foreclosure charges etc. and so on.
I only told them that the you will not understand my language, you will understand in the language which you deserve, when ombudsman finds your cheating.

There is a withdrawal of rs.177 in my account. I was not aware or informed about this transaction and i dont know what it was deducted for. Need information on why is there a deduction.

Account details:
Account no. : [protected]
Name: kishan chellappa
Customer id: 53853466

Transaction details:
Date: 16 jan 2018
Ref. No. : mir[protected]
Narration: 3rd party cash txn inc gst

I’m a loyal customer of hdfc bank credit card and owing the card from past 10 yrs and also maintained a good record of on time payment but i’m very disappointed by the service provider as the executives has forbaded twice the request to convert my transactions into emi although i have got a call from hdfc to convert my transactions into emi as soon as i swept my card but at that time i told her to call me later but when i called they refused to do so. I strongly recommend hdfc credit card department to not loose the loyal customers like us n value us otherwise we have no options to use services of other banks which are offering more consumers friendly schemes. This is second time i’m writing here for conversion of transactions into emi because i have still not got any reply from service provider. Moreover i have also requested to increase the limit of my card for which also i haven’t got any answers and the executives are also mishandled the customers and unable to satisfy the customer