| Address: Bangalore, Karnataka |
I had applied for hdfc cc & submitted all the required documents and information for application form.
After a day or two received multiple sms and calls regarding cc processing, one of those sms was this :
"dear applicant your hdfc bank credit card app ref no [protected]s2 is approved in principle subject to internal checks"
After that received telephonic verification calls & physical verification at office & residential address.
But yesterday i received mail from bank that they are incapable to process my application without specifying any reason. Following is the mail:
"
Dear sir/madam,
Subject : your credit card application reference no. [protected]s2
Thank you for your interest in hdfc bank credit card.
We wish to inform you that your application has been considered in line with the bank's internal credit policy (Which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (Which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank.
Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability."
It is really disappointing that after collecting all the docs and verifications still not giving the reason. This also makes feel insecure about our document to be miss used like pan card, aadhar card, bank statements, pay slips as all these are private properties.
So hoping to get some resolution i am posting it here.
Feb 7, 2018
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2018
HDFC Bank Customer Care's response Dear Customer,
We understand that you wish to have the status of your credit card application. We are unable to trace your application records with the details provided in your communication. We request you to provide us with the following details for us verify and assist you in this regard. Name as mentioned on the application form, Address, Date on which the application was submitted, Place where the application was submitted, Application reference number (16 digit reference number if any), Executive name and contact number to whom the application was submitted, your contact number and Email id. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you.
-Anay
HDFC Bank Customer Assistance
Greetings from OneAssist...!
We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2746824 & the refund will get processed in 7 working days.
Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].
Regards
Sagar
(Team OneAssist)
"