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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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HDFC Bank reviews & complaints page 1046

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F
faisal pp
from Bengaluru, Karnataka
Jan 8, 2018
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Address: Ernakulam, Kerala, 682315

Cancellation of One Assist Membership.
I am a HDFC bank credit card holder . The bank has auto debited Rs. 2999/- from my credit card number ending with 6039 without my concern on date:19/12/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.2999/-.
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    S
    Santysmart1
    from Kolkata, West Bengal
    Jan 7, 2018
    Resolved
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    Resolved

    Address: Kolkata, West Bengal, 700119

    Hi this is santosh from kolkata. I got a credit card from hdfc bank. My credit card number is [protected]. They have applied smartpay service without my knowledge. Last month i paid my outstanding amount but this time i'll not pay any amount and deregister my credit card.
    So, request you to kindly deactivate my smartpay service.
    Thanks & regards,
    Santosh
    Feb 9, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 08, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We regret to assist you further in the absence of the credit card details. We request you to share the following credit card details for us to look into the matter to enable us to check and assist you further. 1. Name as mentioned in the card account, 2. Contact number as updated in the card account 3. Registered e-mail address. 4. First and last four digits of your card number. For any further clarifications, You may write to us at [protected]@hdfcbank.com and we shall assist you. Alternatively, we request you to contact our Phone banking officers at the numbers given at the back of credit card. Kindly mention reference ID TTU[protected] in the subject line.

    -Manoj
    HDFC Bank Customer Assistance
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      S
      Sai Kumar Talari
      from Mumbai, Maharashtra
      Jan 7, 2018
      Resolved
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      Resolved

      money deducted from account, but not came out from atm

      Address: 535204
      Website: www.hdfc.com

      I went to atm to withdraw rs.3000 from my account. While processing, atm displayed that it was unable to make transaction. Money didn't came from atm. I left it but i got the message that rs.3000 was deducted from my account. That's the matter.

      Atm address: mylan laboratories center atm, pusapati rega mandal, vizianagaram district, andhra pradesh....
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      J
      Jyothsna Nischinth
      from Kayankulam, Kerala
      Jan 7, 2018
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      Address: Chennai, Tamil Nadu, 600116

      Cancellation of one assist membership
      I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2868 without my concern on date:06/01/2017. I am not interested about this service and don't want this membership any more. Also i had sent an sms to stop oa and got a reply message from hdfc that one assist won’t be activated!!! So cancel the membership and refund this debited amount of rs.1399/-

      Oneassist relationship number : 3531181
      Name :- jyothsna nischinth
      Mobile no. :- [protected]
      Credit card number ending :- 2868
      HDFC Bank customer support has been notified about the posted complaint.
      "Dear Customer

      Greetings from OneAssist...!

      We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2746824 & the refund will get processed in 7 working days.

      Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

      Regards

      Sagar

      (Team OneAssist)
      "
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        M
        Manish6395
        from Delhi, Delhi
        Jan 7, 2018
        Resolved
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        Resolved

        Hey sir/madam

        I am manish verma. I have a salary account in hdfc bank. I was unable to maintain minimum balance in my salary account for few months in hdfc due to some personal problem. Hdfc deducted around 5000/- as non maintenance charge from the amount which i got as incentive from my last company. As per rbi guidelines banks are not permissible to produce any charge as non maintenance of account. I many times talked to hdfc person but they are not ready to return the amount.
        I request you to look into this matter properly and take strick action against them. I would be thankful to you

        Thank you
        Manish verma
        Email id - [protected]@gmail.com
        Ph: [protected]

        Bank - hdfc bank
        Add - first india place, mehrauli, gurugram road,
        Gurugram 122002, haryana
        My acc number - [protected]
        Feb 15, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Jan 09, 2018
        Updated by Manish6395
        Reminder:-

        Hey sir/madam

        I am manish verma. I have a salary account in hdfc bank. I was unable to maintain minimum balance in my salary account for few months in hdfc due to some personal problem. Hdfc deducted around 5000/- as non maintenance charge from the amount which i got as incentive from my last company. As per rbi guidelines banks are not permissible to produce any charge as non maintenance of account. I many times talked to hdfc person but they are not ready to return the amount.
        I request you to look into this matter properly and take strick action against them. I would be thankful to you

        Thank you
        Manish verma
        Email id - [protected]@gmail.com
        Ph: [protected]

        Bank - hdfc bank
        Add - first india place, mehrauli, gurugram road,
        Gurugram 122002, haryana
        My acc number - [protected]
        Verified Support
        Jan 12, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We would like to inform you that bank provides zero balance salary account to their customers only if there is regular salary credit in their account from the mapped Corporate Company on whose request the account has been opened. If there is no salary credit in the account for 3 consecutive months, the salary account gets converted to regular savings account and the customer will have to maintain the required Average Monthly Balance (AMB). The same is mentioned in our Terms and conditions available in www.hdfcbank.com > About Us> Terms and conditions > Savings Account. If salary credits to your account are happening regularly, we request you to get your company code mapped with account. Company code updation will convert this account to Salary account. Post company code mapping bank shall reverse the charges. Else you need to maintain required AMB (Rs. 10000) in your account for three months, post that if found satisfactory bank shall reverse the charges (Excluding GST). In case of any further clarification or assistance, please feel free to speak to Branch Manager Mr. Vikas Sharma on [protected].

        -Manoj
        HDFC Bank Customer Assistance
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          D
          Devendra s
          from Hyderabad, Telangana
          Jan 7, 2018
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          Address: 500003

          I have ordered the watch from the hdfc i redeem. I have waited for 20 days after my order then checked my delivery status. And found that, it is showing the delivered. When i checked the address, it is something else. Then i asked to hdfc i redeem again but they are not giving answer and also they are not giving my money back. I have sent many mails to them, but they are not giving proper answer
          Verified Support
          Jan 09, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          Please share your Card No./Customer ID, Order details with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No.TTU[protected]in the subject of your mail so it'll help us track your e-mail.

          Anay,
          HDFC Customer Service Assistance.
          Dear Customer,

          Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No.TTU[protected]in the subject of your mail so it'll help us track your e-mail.

          Anay,
          HDFC Customer Service Assistance.
          Devendra s's [Complaint's author] reply, Jan 8, 2018
          Already communicated to bank. No proper reply from bank. I think now bank should take initiation. Every time asking to customers for calling is more than enough
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            D
            deepen2018
            from Mumbai, Maharashtra
            Jan 7, 2018
            Resolved
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            Address: 400067

            Hdfc charges uncessary over limit fee in which they accept the transaction beyond the limit given and they ask customer to pay the over limit fee,
            They themselve decide and make the transaction happen, if you yourself are allowing the transaction to happen why should the customer pay the overlimit fee.

            If you are deducting the charges of overlimit and making the payment, they will charge you interest for the outstanding amount that is fine but plus the next bill amount in which the bill still has not generated.

            Its a big fraud and pathetic thing, customer misses the chance to call them back they start taking advantage of this.

            Beware of payment to be made on time otherwise they will start charging you unecessary interest fees
            Feb 19, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 07, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No.TTU[protected] in the subject of your mail so it'll help us track your e-mail.

            Anay,
            HDFC Customer Service Assistance.
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              N
              navi44
              from Mumbai, Maharashtra
              Jan 7, 2018
              Resolved
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              Resolved

              Address: Mumbai City, Maharashtra

              Sir,
              My personal loans amount is not auto debit from my salary account. My due date is on 4th of every month. My loan account no is 45455162. Even i have sufficient amount in my account. My loan emi is 8685. Please ensure if any fine will be there then it will be wave off. My salary account is in axis bank.
              Regards
              Navneet shrivastava
              [protected]/[protected]
              Feb 10, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 10, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              Your EMI for the month of January 2018 has been returned due to insufficient fund. Please share the copy of your repayment account statement on [protected]@hdfcbank.com from 1st to date for further investigation.

              -Manoj
              HDFC Bank Customer Assistance
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                N
                N Huque
                from Nagpur, Maharashtra
                Jan 7, 2018
                Resolved
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                Resolved

                Hdfc is fooling customers in the name of lifetime free cards. I was promised by the sales rep as well as the manager that its a free card, no annual fee, no hidden charges. Once you get the card they will start charging you. They charged me around rs.1400 for smart pay that i have never opted for.

                Hdfc is a big fraud. Please dont gor for hdfc credit cards.
                Feb 7, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 07, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                I request you to share your complete concern, Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                -Anay
                HDFC Bank Customer Assistance
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                  M
                  M Tamil Selvan
                  from Chennai, Tamil Nadu
                  Jan 7, 2018
                  Resolved
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                  Resolved

                  Address: Chennai, Tamil Nadu, 600081

                  I have salary account of hdfc bank, my first company, i used that account and i leave that company but the account was live
                  After 4 month, i join the new company and i used that same account but it's a negative balance 780, what to do?.
                  If my new company provide salary to the account what happened next? Because it's negative balance the bank will be solve the negative balance to positive balance
                  Feb 14, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Jan 09, 2018
                  Updated by M Tamil Selvan
                  Pls stop that negative balance and clear that
                  Verified Support
                  Jan 10, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We have taken up the matter with concerned branch and will respond to you on your registered email id within 5 working days. The reference number for your query is[protected].

                  Anay,
                  HDFC Customer Service Assistance.
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                    Z
                    zimmy83
                    from Delhi, Delhi
                    Jan 7, 2018
                    Resolved
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                    Resolved

                    Address: 122002

                    There is a penalty amount of around 10k on my account. I requested for its waiver because i couldn't clear the outstanding before due date, however, your team denied my request.

                    I beg for your mercy on my knees. Kindly waive the penalty of around 10k on my card. Me and my family will be grateful to your kind heart.

                    Hope you can understand me and will help me this time.in waiting for a positive response from you.

                    Regards,
                    Yogesh kr. Sharma
                    Feb 7, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 07, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                    Anay,
                    HDFC Customer Service Assistance.
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                      B
                      Billa Deepz
                      from Coimbatore, Tamil Nadu
                      Jan 7, 2018
                      Resolved
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                      Resolved

                      Address: Chennai, Tamil Nadu, 600114

                      Hi

                      My name is deepak raja. I have already raised complaint regarding reversal amount $12000 but as of now i didn't received any response from bank side. However my pl emi payment is on 07/01/2018 its going to be bounced since i don't have sufficient money on the account.in this case my account going to fall in negative balance. Main thing is i already raised two complaint no response as of now. If any collection agent comes my home i can't pay them because the bank didn't reversal my amount.
                      Feb 16, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 09, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We have responded to your e-mail with reference number[protected] on December 30, 2017. You may write back to the e-mail for assistance.

                      -Anay
                      HDFC Bank Customer Assistance
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                        S
                        Snehal Nanda
                        from Delhi, Delhi
                        Jan 7, 2018
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                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                        Dear sir/ma'am,

                        My customer id is 56857125. I have purchased a new datsun redigo last year on 14th december 2017 with the help of hdfc loan. I am very thankful for that. I got a call from hdfc to install gps in my car. I agreed that time but just after that call, i had a talk with the sales representative nishant. I have purchased my car from nishant. He told me that nissan is providing same device with better features n nominal amount. I asked him to say no to loan person for that device. He had a talk with that person who was incharge to disburse loan amount. That person agreed and he disbursed loan amount without any deduction of gps device. I was sure that i have not taken that gps from bank. After purchase of my car i got a call from gps company that they want to install device in my car. I said i have already denied for the same. The representative told me that i don't have to pay anything for that device. He told me that hdfc providing this device for free to 10% customers. After installation of gps i called again to hdfc to confirm if this device is actually free for me or not. They told me that this is not free. I asked to remove this device from my car. They told me that i have signed related document for gps. That rm (Mayur kulshrestha) sent me a copy of that page. He said do what ever you want to do, this device will not be uninstall from your car and you have to pay emi for that gps device. He said that this is my signature, i have attached a picture of my signature and you can verify from the bank account. On that paper i found a fake signature of mine and on 13th dec i have not been there for sign any document. I have attached a copy of that picture with this mail. I don't wanna pay any amount for gps device as i didn't want and i did not sign any paper for the same. Please do have a look and reschedule my emi and please ask match point to remove that gps device from my car.

                        Thanks,
                        Snehal nanda
                        HDFC Bank customer support has been notified about the posted complaint.
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                          R
                          Raj Vasanth M
                          from Chennai, Tamil Nadu
                          Jan 6, 2018
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                          Address: Chennai, Tamil Nadu

                          Hi Team,

                          I am a CTS employee working in Chennai. My HDFC Food Plus card is lost recently (Jan 02nd 2018) and would need help to block it and then re-issue a new one to use, please.

                          Below is the card # for your reference:

                          [protected]

                          My email ID: rajvasanth.[protected]@cognizant.com
                          Contact # 91-[protected]
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                            R
                            Raja Zorba
                            from Jodhpur, Rajasthan
                            Jan 6, 2018
                            Resolved
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                            Resolved

                            Address: Jodhpur, Rajasthan, 342001

                            I have to deposit my daughter's fees in hdfc bank having details following.
                            Name : darshana sharma
                            Reg. No;01456
                            Account no: ourldypllc
                            Bank: hdfc bank, basni branch, jodhpur
                            School: our lady of pillar convent
                            Sir, i deposited total rs.6 472+₹2550+₹3800+₹5822 on 11aug2017 vide rt. No.45, 46, 47 but the counter cashier didn't stamp the last one i. E 48th and the same i didn't notice at the moment but later when i came to know and reported the same the back denied depositing the same amount ie.₹5822.
                            I asked the management to check from the cc tv footage and credit the same amount but they are refusing and even not responding in a sensible manner. I had complaint in written on 25 aug 2017.
                            I am sure i had deposited the same amount but they are not accepting the fact. It can be a human error or may be the cashier's intentions are malafied.
                            Please instruct the bank to check the cc tv footage and also would be better if they show me the same footage. Please advice and instruct the bank to do the needful soon.
                            Thank you
                            Narendra sharma
                            Feb 23, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 09, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Please e-mail us at [protected]@hdfcbank.com along with the complete address of the branch where cash was deposited and scanned copy of the deposit slip for further investigation.

                            -Bejoy
                            HDFC Bank Customer Assistance
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                              kiran Pagare
                              from Mumbai, Maharashtra
                              Jan 8, 2018
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra, 400086

                              My name is kirann pagare.mobile number is [protected]. So please call me and slow this issues . I have 2 loans and hdfc ford with me. Because laat months i was swnd email but my issu not slow. Hdfc represents wrong coments with me but this issu not slow. Today (8/1/2018) i got a call from hdfc loan he asking my both emi and penalty. She ruff with me talk name is arti
                              Feb 16, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 09, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your complete issue, Loan account details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Manoj
                              HDFC Bank Customer Assistance
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                                A
                                amitdhand
                                from Mumbai, Maharashtra
                                Jan 6, 2018
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                                Address: Mumbai City, Maharashtra

                                Hi,
                                I am a senior citizen aged 74 years. Since the past 4 years i am suffering from parkinsons disease. I also do not know how to operate the computer. My son is raising this online complaint on my behalf.
                                I have been banking with hdfc bank since past several years. Since past one year they have stopped sending me postal quarterly statements. I have requested the bank by giving them letters and sending them postal letters. I have also asked my bank relationship manager but the bank is still not sending me any postal bank account statements. They are telling me to use email statement or come to the bank branch and collect the statement.
                                I have no place to go and thus i am raising a complaint against the bank. The banks depository services, where i have a dp account, are behaving the same way by not sending me statements. I request you to take this up with the bank.
                                Thanks,
                                Ramniranjan dhand
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  Vivek.btechme
                                  from Lucknow, Uttar Pradesh
                                  Jan 6, 2018
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                                  Address: Lucknow, Uttar Pradesh, 226016

                                  Hi,
                                  I have raised a complaint on[protected] regarding my hdfc debit card transaction in sbi atm and complaint id -1474170 but didn't get a proper response till now. I am still calling the customer care daily regarding this but there was no valid response given by them. Such irresponsible and bad service was not expected from hdfc.

                                  Customer id[protected]
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    Gopi Gowda
                                    from Bengaluru, Karnataka
                                    Jan 6, 2018
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                                    Address: Bangalore, Karnataka, 560068

                                    Dear sir,

                                    The hdfc collection team has put my account to hold as there was only 2150 rs due payment from my side without intimation, that too before the close of the day...

                                    Please resolve my issues as i kept this for my emi.

                                    The contacts number given by the customer care is not at all existed...

                                    The customer care representative often tells to arrange a call back but not done it.
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      Rikita Pawa
                                      from Bengaluru, Karnataka
                                      Jan 6, 2018
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka

                                      I had applied for hdfc cc & submitted all the required documents and information for application form.

                                      After a day or two received multiple sms and calls regarding cc processing, one of those sms was this :
                                      "dear applicant your hdfc bank credit card app ref no [protected]s2 is approved in principle subject to internal checks"

                                      After that received telephonic verification calls & physical verification at office & residential address.

                                      But yesterday i received mail from bank that they are incapable to process my application without specifying any reason. Following is the mail:
                                      "
                                      Dear sir/madam,
                                      Subject : your credit card application reference no. [protected]s2
                                      Thank you for your interest in hdfc bank credit card.

                                      We wish to inform you that your application has been considered in line with the bank's internal credit policy (Which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (Which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank.

                                      Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability."

                                      It is really disappointing that after collecting all the docs and verifications still not giving the reason. This also makes feel insecure about our document to be miss used like pan card, aadhar card, bank statements, pay slips as all these are private properties.

                                      So hoping to get some resolution i am posting it here.
                                      Feb 7, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 06, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We understand that you wish to have the status of your credit card application. We are unable to trace your application records with the details provided in your communication. We request you to provide us with the following details for us verify and assist you in this regard. Name as mentioned on the application form, Address, Date on which the application was submitted, Place where the application was submitted, Application reference number (16 digit reference number if any), Executive name and contact number to whom the application was submitted, your contact number and Email id. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you.

                                      -Anay
                                      HDFC Bank Customer Assistance
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