HDFC Bank Complaints & Reviews

Address: Thane, Maharashtra

Hi,
What is this AMB CHRG INCL GST FOR DEC2017-MIR[protected] ? 708 rs has deducted from my account without informing me, how can you do that? You can't deduct someone's money without informing them. This is unacceptable. I want my 708 rs and the reason for deducting it. I always thought HDFC is a trustworthy bank but I guess I am wrong. If I don't get my money back and reason for its deduction, I will switch bank. As people says, nationalise bank are the only trustworthy banks.

+1 photos

Feb 16, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2018

HDFC Bank Customer Care's response Hi Rakesh,

Please mail us at [protected]@hdfcbank.com from your registered email id along with your account details, contact details and issue details for further assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411016

I am existing customer of hdfc account trying close my account since one year. My credit card linked my account. My branch is unable to delinking or close my account. I am paying no balance charges every month and visiting branch and credit card office. Hope there is any procedure. I am not using account or not i have generate new pin of my credit card. My hdfc insurance is linked to card. Yet i am paying regularly charges for my card and account charges.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal, 700041

I had a salary account in hdfc a year ago after that i changed to some other organization.in the mean time i visited the hdfc bank branch in our locality to close my salary account but they refused to do that and told me to get it done from the branch where my account was created but i never visit that branch i then after 1 yr visited the branch to close my account they told me that i was charged almost -5700 for amb and they will not close my account until i pay the dues. But i never received any message for this atleast they should have informed me by mail or by sms that they are charging me for amb. One more thing i will not clear those dues cause i already visited multiple branch for closing of my account and they are constantly opposing me.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 500020

Dear sir/mam,

My account no is [protected], some amb charges are debiting from my account without my notice. This is very hectic without any intimation unnecessarily my amount is being debited. If you are not going to refund my amount i have to close this account for sure. Really fed-up with this bank request you to kindly get it resolved.

Date09 Jan 2018
Withdrawal708.00
Cheque/Ref No.MIR[protected]
NarrationAMB CHRG INCL GST FOR DEC2017-MIR[protected]
Value Date09 Jan 2018
Closing Balance2, 395.61
Find this

Please revert me ASAP.

+1 photos

Jan 10, 2018

Complaint marked as Resolved

Dear sir/mam, My account no is 50100005169593, some amb charges are debiting from my account without my notice. This is very hectic without any intimation unnecessarily my amount is being debited. If you are not going to refund my amount i have to close this account for sure. Really fed-up with this bank request you to kindly get it resolved. Date09 Jan 2018 Withdrawal708.00 Cheque/Ref No.MIR1800801653007 NarrationAMB CHRG INCL GST FOR DEC2017-MIR1800801653007 Value Date09 Jan 2018 Closing Balance2, 395.61 Find this Please revert me ASAP.

HDFC Bank customer support has been notified about the posted complaint.

Jan 10, 2018

Updated by manoj aravelli Dear sir/mam,

My account no is [protected], some amb charges are debiting from my account without my notice. This is very hectic without any intimation unnecessarily my amount is being debited. If you are not going to refund my amount i have to close this account for sure. Really fed-up with this bank request you to kindly get it resolved.

Date09 Jan 2018
Withdrawal708.00
Cheque/Ref No.MIR[protected]
NarrationAMB CHRG INCL GST FOR DEC2017-MIR[protected]
Value Date09 Jan 2018
Closing Balance2, 395.61
Find this

Please revert me ASAP.

Verified Support

Jan 12, 2018

HDFC Bank Customer Care's response Dear Customer,

Your email has been received vide ref id[protected]. Our team is investigating in the matter and will respond to you in 3 working days

-Manoj
HDFC Bank Customer Assistance

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Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has debited rs. 1899/- from my credit card number ending with 2391 without my concern on date:17/11/2017. I am not interested about this service. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 3107978
Name :- james d john
Mobile no. :- [protected]
Credit card number ending :- 2391

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jan 11, 2018

Dear James,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2758172 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Dear concerned authority,
My fastag has been activated today. I had applied on 07th jan. 2018 for the fastag.

I want to know that when will i receive my fastag for my car and on your portal the details are also not showing correct because i have entered my aadhar number and pan card number. Neither the aadhar card number nor the pan card number is showing there and after all this the status of my kyc documents is not ok.

Please tell me that when will i receive my fastag

Jan 16, 2018

Complaint marked as Resolved

Jan 14, 2018

Updated by karan0990 No reply RECIEVED till now...

Jan 16, 2018

Updated by karan0990 SUCH POOR RESPONSE FROM HDFC BANK. NEITHER THIER TOLL FREE NO. IS WORKING NOR THEY ARE REPLYING ON THIS PORTAL AND ON THE EMAIL ID THEY HAVE MENTIONED ABOVE.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Jan 10, 2018

Verified Support

+1

Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

-Natasha
HDFC Bank Customer Assistance

Reply

karan0990's [Complaint's author] reply, Jan 11, 2018

I have already mailed 3 days before on the mentioned email id but i haven't received any reply till now and neither your toll free number is working. Such behaviour wasnt accepted from HDFC BANK

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We have booked a ticket and cancelled a ticket in irctc. We got a message on my mobile that money has been credited but it is not credited at all when i check my online bank account and money is not added even. Our pnr number is [protected]. Cancellation done on 6th january and got a message on 9th january 2018 at 15:35pm that money has been credited. Please resolve this issue as soon as possible.

Feb 10, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411045

I was double charged the premium for the policy in the last week of december 2017. The amount is substantial.
When i called your call centre, i was told to update my neft details for refund of premium. This was done (Interaction id[protected].
On 31/12/2017 i got a reply from your side that the neft details have been updated but there was no mention on when the refund will be given. (See screenshot of mail)
Then i have submitted request again (Interaction id[protected] but i am not getting any reply as to when the premium will be refunded.
Please let me know the date by which i will get the refund.

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HDFC Bank customer support has been notified about the posted complaint.

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Hi hdfc,
Your deducted rs708 from my account. How can u deduct the money with out any info and am never expect from you guys hdfc i always take hdfc as a good bank but now think i was wrong. I’m not understanding what is this amb chrg incl gst for dec2017-mir[protected]. If you people want to do such things let me inform once. I don’t know from how long you guys are detecting my money.

Please don't say any stupid...

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12 Comments

Respected sir
I had transacted 10 rupees through upi to a merchant's account (Amazon) on dt.30 dec 2017 having transaction no.[protected]. But unfortunately it had not been credited to merchant's account and also my balance had debited. I had called to hdfc bank customer service executive as well as amazon representative regarding this. Through phone call i found the same dialogue as "it will be credited within 5-7 days, & also pls have patience". But still now it has not been credited to my savings bank account. Where is my balance? Pls tell me what should i do? Pls help me as fast as possible and credit my balance as soon as possible for which i shall be obliged.
Files attached
* mini statement of my savings bank account
Kinds and regards
Rudra prasad dash

+1 photos

Feb 25, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jan 10, 2018

Updated by Rudra Prasad Dash Reminder no. 1

Account/Customer ID: [protected]
Registered Contact Details/Email ID: Mob-[protected]/EmailId-rudra.11.[protected]@gmail.com

Respected sir
I had transacted 10 rupees through upi to a merchant's account (Amazon) on dt.30 dec 2017 having transaction no.[protected]. But unfortunately it had not been credited to merchant's account and also my balance had debited. I had called to hdfc bank customer service executive as well as amazon representative regarding this. Through phone call i found the same dialogue as "it will be credited within 5-7 days, & also pls have patience". But still now it has not been credited to my savings bank account. Where is my balance? Pls tell me what should i do? Pls help me as fast as possible and credit my balance as soon as possible for which i shall be obliged.
Files attached
* mini statement of my savings bank account
Kinds and regards
Rudra prasad dash

Verified Support

Jan 11, 2018

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that the mentioned transaction for Rs 10. has been credited back to your account on[protected]

-Bejoy
HDFC Bank Customer Assistance

Jan 12, 2018

Updated by Rudra Prasad Dash Dear sir
On which date it will be credited?? Give me a clear answer. Pls solve my issue and give me a specific date.

Jan 13, 2018

Updated by Rudra Prasad Dash Thnx for solve my issue

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Address: Kamrup Metropolitan, Assam, 781003

Website: www.hdfc.com

Mr. Panchal buragohain,
Hdfc hfl,
Guwahati

Apropos the file no.[protected] and the subsequent withdrawal of application due to a extreme delay on the part of hdfc hfl and extremely poor customer services, we notice that you have only refunded inr 5, 538.00 of the deposited processing fees of inr 10, 000.

We demand a refund of inr 4, 462 failing which we would be taking this case to the banking ombudsman, as a first legal step. All other legal actions remain open.

We demand a complete written explanation to your arbitrary deduction of inr 4, 462 as a reply to this email, with a breakup, at the earliest.

Hdfc hfl is solely at fault here for failing to process the loan. There is no reason whatsoever for you to deduct any part of the processing fees, while the loan has not be availed and the application withdrawn.

Please treat email sent to you as a service of notice.

As a point of record, i would like to stress the extremely poor customer services provided by hdfc hfl, guwahati. While i requested you to provide me with the branch manager's email, for further feedback, you refused to do so.

Rahul

Feb 16, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

HDFC Bank Customer Care's response Dear Rahul,

Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

Regards,
Team HDFC Home Loans

Verified Support

Jan 12, 2018

HDFC Bank Customer Care's response Dear Customer,

As we understand that the Home loan was sourced by HDFC Ltd; your query/complaint pertaining to the housing loan is being forwarded to HDFC Ltd for redressal. You are henceforth requested to be in touch with HDFC LTD. At e-mail ID - [protected]@hdfc.com for resolution of your query/complaint. Alternatively, please Click here (Link - https://www.hdfc.com/write-to-us/complaints?submode=HDB_WEBSITE ) for any Queries / Feedback / Complaints pertaining to HDFC LTD.

-Manoj
HDFC Bank Customer Assistance

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S

Sridhar Sr Sr.

from Bagalkot, Karnataka

Jan 10, 2018

Dear sir/madam
My clearing cheques return by your bank
I so worried about retn charges.pls just u see my seal and siignature amount in figures.not amount in words .
I hope u kindly do the needfull .

Thankingyou

Date.[protected]
Arsikere-573103
My branch code 2386.

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Address: 560032

Website: www.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html

I have purchased the hdfc fast tag through hdfc fast tag online portal, ref: : hfr023185 on[protected] and uploaded the final documents as required. But the customer care no. Is not getting through and there is no information on what next after uploading the final document. Really i made a mistake through with hdfc. At least icici fast tag has the customer care who is responding to inquiries. The only reason i went to buy with hdfc i had an account with them. Not sure if i wasted my money. Please, no one use the hdfc fast tag service if there no proper response from them. I will repost if my issue is resolved.

Feb 23, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2018

HDFC Bank Customer Care's response Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

-Bejoy
HDFC Bank Customer Assistance

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Address: 641003

Website: HDFC Fast Tag

I have applied the fast tag and still have not received any for the same.

My customer id :[protected]

I am trying to reach to call customer service – "[protected]" for last 3 days but no one is answering and ends up with busy.

Feel bad as i should have opted for icici as they are having good support.

Also raised service request in the portal but no action for 2 days.

Feb 14, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jan 02, 2018

Amarnathkrishnaswamy's response From Amarnath Krishnaswamy
Relationship Manager - Halagouda Patil
HDFC Bank Branch - Kasturba Road, Bangalore

Verified Support

Jan 12, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to kindly write an Email to [protected]@hdfcbank.com along with your Fastag application details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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A

Amarnathkrishnaswamy

from Bengaluru, Karnataka

Jan 10, 2018

Debit cards he been repeatedly issued with the wrong name despite the Relationship Manager making specific requests. There is no response from the bank on when this would be rectified despite repeated calls from me and the Relationship Manager

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H

himanshu1995kohli

from Noida, Uttar Pradesh

Jan 10, 2018

I have apply credit card on 18 dec. after applying within 2 days i recived verification call and E referance ID no.[protected]. after that till date No status is showing on thier website. Even customer care is also not responding.Can somebody from bank side they can contact me ASAP.

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K

Kaushik Rana

from Ahmedabad, Gujarat

Jan 10, 2018

My name is kaushik Rana at ANAND Gujarat
Dear sir
Please help me to cancel my one assist member ship and given my money credit to my account
My card no last four digit is 2088
My number is [protected]

Reply

OneAssist Consumer Solutions Customer Care's response, Jan 11, 2018

Dear Kaushik,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

Should you require any further assistance, please reach us at 1800-123-3330.

Regards,

Brijesh

Team OneAssist.

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Address: 600005

Dear hdfc bank team,

Hi i'm gunasekar purushothaman my policy no.17613690 starting from 2015 already 3 years premium paid till now (Total amt paid rs.32500) but my policy lapsed information from hdfc standard life department. Why lapsed??? My policy offering from hdfc perungudi branch and i already medical treatment done & policy form sign with ecs clearing but not automatic debited my account so every year policy due i asked to hdfc life pls. Debited through ecs, but no response from hdfc dept. Last two weeks back calling from hdfc (Mobile no.[protected]) for please checkup medical another treatment, why??? I already medical treatment done and policy sanctioned. Why another treatment checkup??. Please understand my situations, my credit card no. [protected] credit card loan (Emi option) and every month paid within due date so please request cancel my policy and refund amount for rs.32500/- so i have paid credit card payment after refund amount received done. But credit card collection dept. Daily call and credit cad payment status for paid or not? But i asked already informed the above problem. Please note my problem and resolve the issues. But no records your side.

So i totally health mentally upset.

Please my problem resolve and this regards.

Regards by
Totally mind upset p gunasekar.

Feb 19, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jan 09, 2018

Updated by artsguna Dear HDFC Bank Team,

Hi i'm Gunasekar Purushothaman my policy no.17613690 starting from 2015 already 3 years premium paid till now (total amt paid Rs.32500) but my policy lapsed information from HDFC Standard life department. why lapsed??? my policy offering from HDFC Perungudi Branch and i already medical treatment done & policy form sign with ECS clearing but not automatic debited my account so every year policy due i asked to HDFC Life pls. debited through ECS, but no response from HDFC dept. last two weeks back calling from hdfc (mobile no.[protected]) for please checkup medical another treatment, why??? i already medical treatment done and policy sanctioned. why another treatment checkup??. please understand my situations, my credit card no. [protected] credit card Loan (EMI option) and every month paid within due date so please request cancel my policy and refund amount for Rs.32500/- so i have paid credit card payment after refund amount received done. But credit card collection dept. daily call and credit cad payment status for paid or not? but i asked already informed the above problem. please note my problem and resolve the issues. but no records your side.

so i totally health mentally upset.

please my problem resolve and this regards.

Regards By
Totally mind upset P Gunasekar.

Verified Support

Jan 10, 2018

HDFC Bank Customer Care's response Dear Customer,

As your query pertains to HDFC Life, please email your query to [protected]@hdfclife.com for the best assistance.

Anay,
HDFC Customer Service Assistance.

Jan 11, 2018

Updated by artsguna Sir

Thanks for your reply, mail forwarded to [protected]@hdfclife.com, but already due date for my credit card payment (with Interest & Finance charges). HDFC Life policy paid through my credit card for Rs.32500/- (3 years complete..) but policy lapsed, so please refund or adjust my credit card payment.

waiting for your valuable reply...

Regards
P Gunasekar

Jan 16, 2018

Updated by artsguna Sir

now till date, no reply from your side, please situation my problem.

Thanks for your reply, mail forwarded to [protected]@hdfclife.com, but already due date for my credit card payment (with Interest & Finance charges). HDFC Life policy paid through my credit card for Rs.32500/- (3 years complete..) but policy lapsed, so please refund or adjust my credit card payment.

waiting for your valuable reply...

Regards
P Gunasekar

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B

Balaji Srinivasan Iyengar

from Pune, Maharashtra

Jan 10, 2018

Today around 10 am I got a incoming call from the number [protected].

He introduced to be HDFC staff enquring on the details quoting history of transaction made from my debit card as well online payments.

1) Is that directed by you?

2) Why such calls? How my transaction is leaked?

SI Balaji
[protected]

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M

Maheta Jagdishchandra

from Mumbai, Maharashtra

Jan 10, 2018

Hello dear sir,
last week i applied hdfc credit card bus i not satisfied for his status i want to answer for my credit card disapproval information plz help me

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Dear sir please tell the status of my fastag. I tried to call on your toll free number i. E. [protected] but its not working. The call gets automatically disconnected. Please help and tell the current status of my application. I applied for fastag on 07.1.18

Reference number hfr022640

When my walled id shall be created and when will i get my fastag.

Jan 9, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2018

HDFC Bank Customer Care's response Dear Customer,

Kindly email at hdfc.[protected]@sahaj.co.in or reach the Fastag Team on[protected] for any assistance/clarification with regard to your Fastag application.

-Anay
HDFC Bank Customer Assistance

Jan 12, 2018

Updated by karan0990 How to reach your team.. neither you reply to the email which was sent on the above mentioned email nor your TOLL FREE NUMBER is working.. please look into this issue and tell the status.

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Address: 781005

I have been refused to deposit an ammount of rupees of 35000/- by the hdfc bhangarh, abc, gs road branch. While inquiring the matter the officer including the manager of hdfc bhangarh, abc, gs road branch said the bank cannot take more then 25000/- from a non branched account. I have asked the mannager to show if they have any circular of this type of rule, he faild - then i asked him to give me in writing that he cannot accept beoynd 25000/-, that also he refused with hostile. It is giving me a tremendous set back as i have issued a cq and i am not in a possition to go to my home branch to deposit the money. If the cq bounced not only my prestige but i may also go to jail.
In such situation i want to aske a question why hdfc is making such rule which can be a big trouble to the coustomer may at medical need. If not please take it as complain against the hostile branch manager of abc, bhangagarh, gs road guwahati, assam

Feb 12, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2018

HDFC Bank Customer Care's response Dear Customer,

We have investigated in the matter and found that third-party (non-account) holder had visited the branch for cash deposit transaction. HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network.However to deter indiscriminate deposits and to offer the service in a controlled manner, third-party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank. Third Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

-Manoj
HDFC Bank Customer Assistance

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S

Sasi Reka

Jan 9, 2018

I got my Fastag after a month but to recharge its asking me for a wallet id which I was not communicated.

RF ID - [protected]

Please let me know the process to get the wallet Id

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P

Pintu gour

from Karauli, Rajasthan

Jan 9, 2018

Please do not like the product please give me back my money

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Address: 500036

Website: www.olacabs.com

A fraud transaction has been done without my notice through my hdfc credit card ending with 4395. The following are the details:
27.06.2017 - 10, 000.00
27.06.2017 - 6, 000.00
06.07.2017 - 300.00
Due to this transaction, my credit card limit is crossed and i am facing huge interests, processing, finance charges, etc., from the successive months til date.

Kindly resolve the issue at the earliest.

With regards

P. Jayalakshmi
+91 [protected]

Feb 10, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

HDFC Bank Customer Care's response Dear Customer,

we note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card, registered mobile number and e-mail id, to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

-Bejoy
HDFC Bank Customer Assistance

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Address: 636004

Website: [email protected]

My reference is [protected] and
Credit card no is [protected].
With reference to my request i have
Received duplicate copy credit card
Statement for[protected] for submission to income tax department. Which is very poor and
No printing properly. It is blank. Last
Two months iam contacting and
Sent request but net result is very
Poor. Hence i request you kindly
Send to my email address immediately.
Withkindregards
Kumarasamy

Feb 15, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

HDFC Bank Customer Care's response Dear Customer,

we wish to inform that we have sent the duplicate statements from 2015 to 2016 through courier the Awb number C991Z4344445 to your mailing address. We wish to inform that it would be difficult to send it as an e-mail attachment owing to the size of the document. For further clarification You may write to us at: [protected]@hdfcbank.com and we shall assist you.

-Bejoy
HDFC Bank Customer Assistance

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K

kumaran65

from Hosur, Tamil Nadu

Jan 10, 2018

Dear sir,
I wish to state that your statement is very poor printing, if you need it I will return the same.Hence
please send[protected] statement again in good quality so as able to submit to income tax departments immediately.
With kind regards
V.kumarasamy
Salem
10/1/18

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Address: 560049

Website: www.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html

It's been 10 days and not yet received anything yet im trying to contact the customer care and there is no response from the customer care number. I have already made the payment and i dunno what's gonna happen. My reference number is hfr021564 and dunno whom to contact it would be better if i just get the refund i would take from a better provider who's customer care is better.

Feb 21, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

HDFC Bank Customer Care's response Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

Anay,
HDFC Customer Service Assistance.

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Address: New Delhi, Delhi

Hdfc bank card division,
Po box no. 8654,
Thiruvanmiyur p. O.
Chennai – 600041

Credit card no..[[protected]]
Name:.. Dharmendra singh

We would like to inform you that i am utilizing your bank’s credit card for last 8 months however last 6-7 months, we are receiving credit card statement on 14th to 15th of every month. I had received my statement 14/09/2017, 14/10/2017 and 14/11/2017. I noticed that you have finance charged rs741.27 on month of september, rs 750 (Late fee) +708 (Finance charged) on month of october and rs 120 (Finance charged) on month of november. I called to customer care before 3 months and i told him that i am new credit card user i did not know very well how to use credit card so please waive late fee and financial charges. Customer care person told me that i have done from side your request and he did not give me complaint number.

I kindly request you to waive the late fee and financial charges as well all tax as a good will gesture to a loyal customer of yours.

Incase you are not making waiver of the above charges, then i will surrender the credit card which please note

Please do the needful.

Thanking you,

Yours faithfully,

Dharmendra singh
H_17a, single stoery
Vijay nagar delhi
Pin-110009
Mob. [[protected]]
Email. Dharmendra. [protected]@gmail.com

Feb 10, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

HDFC Bank Customer Care's response Dear Customer,

We wish to clarify that, as you are aware payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Being fully sensitized, we have reversed the bank charges of Rs.1561.11 billed to your October and November 2017 statement and this credit will reflect in your January 2018 statement. Further, effective July 01, 2017 Service Tax, KKC & SBC of 15% is replaced by Goods&Service Tax (GST) at 18%. GST for Fee & Charges / Interest transactions Billed on the statement will not be reversed and the same remains payable by you.

-Manoj
HDFC Bank Customer Assistance

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