HDFC Bank Complaints & Reviews

I applied for HDFC Regalia credit card. As a complementary to the card HDFC offered me a Priority Pass for free access to all the lounges at both national and international airports.
Since March 2017 I started using this card and I used it three times till Oct 2017.
After October 2017 I received an SMS from HDFC saying all the Priority Pass changes are chargeable after August. As a result I was charged for the Priority Pass usages in Sep and Oct month. I called my virtual RM and requested her for reversal of the charges.
She managed to reverse the charge for September (I had to pay GST though) and she promised me that Oct charges will also be reversed.

However after multiple follow-ups with her, I came to know that I have to pay for Oct usage.

When I received the Priority Pass, I was told that it is complementary and there are no charges for Regalia card holder. I never received any communication before my last usage of the pass (Although HDFC keeps telling me that the communication was sent to all the card holders) I even checked with one of my colleague who also holds Regalia card and a complementary Priority pass and he also confirmed that the communication was never sent before.
It is only on 23rd Nov they sent an SMS saying priority pass usage at all airport lounges in India is charged at USD 27+Tax per visit/member

If I knew that I am going to be charges for the lounge usage, I probably may not have used it. I had alternatives available which were much cheaper than 27 USD.

I feel like I have been cheated by HDFC band by not providing information at the right time.

Dear sir,

At the time of enrollment of hdfc credit card. Mr. Anil kumar yadav employee of hdfc bank ltd. (Branch location: e-216, east of kailash, new delhi - 110065)

He was there and he was confirmed me this hdfc credit card is absolutely free of cost. There is no any year charges for that. "this card is life time free card".

But no my lord, there is many "fake" debit entries like rs. 499 and iske upar 18% gst bhi (Rs. 89). This amount i know very low but y should i pay theses all fake payment.

One more thing my lord, there is one more wrong debit entry in my statement late payment charges deduted against member fees 499 with 18% igst.

I am not agree to pay these wrong deduction amounts.

Kindly case a file againts hdfc bank ltd. (Branch location: e-216, east of kailash, new delhi - 110065)

Thanks & regards

Gopal chakravorty
Hdfc credit card no. [protected]
Expiry date & month : august/2020
Date of birth: 22/07/1989
Address: block f2, house no. 868, ratiya marg, sangam vihar, new delhi - 110062
Mobile: +91-[protected]
Email: [protected]@gmail.com, [protected]@gmail.com

This is J Muzeeb, i have an account in HDFC ( Zero Balance ) and i take a Two Wheeler Loan. And I maintained the sufficient amount on the particular day from[protected] to till now. But the authorisation person were deducting and depositing money about 3 times, why it happens i don't know if again the bank charged me as Over Due Amount I should move to close my account. My account was deducting money contentiously without any info to me. Kindly find the attachment for the Proof.

Dear Team,

I Sandeep Kumar Yadav having Salary account in HDFC Bank A/C Number [protected] in Hazaratganj Branch IFSC code HDFC0000078.

I am corporate client working in ACC Limited. I gave almost 60 + account to HDFC but I have to face problem with HDFC bank I don't care to treat me as a corporate client but in case of normal client how they treat their customer.

I want to close my Personal Loan nu. 45467871 of 12 Months already 11 months are pass only 1 month left but just because of eligibility for Home Loan I have to close that I know HDFC have a clause that before 1 yr you can't close the account but on request and through managers approval it can be approve for pre-closer as I am ready to pay any kind of charges taken by HDFC. But in respected of helping their customer from yesterday I am in Que for my turn from morning I waiting for the same but they say it will take time.

I know by tomorrow or day after tomorrow I can get the same by approaching through some sources. But why these sources require to close my self Loan.

If from tomorrow I become 0 cash person & today I want to close all my loan how can any bank stop me for the same I want to get the answer for the same as a common man how bank cheat by these kind of self made decision.

My home loan from SBI not disburse just because of this NOC of loan closer who will be the responsible for that interest that builder will take also almost after 1 month my loan approved by SBI if they reject just because of this who will be responsible for this harassment of again 1 month to reprocess the same.

I want you to please intervene the same & punish those who are responsible for the same.

I don't want to quote any name here but I want written apologize letter from them & ensuring that in future they will harass anyone in future.

Cancellation of one assist membership

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 2589 without my concern on date:10/01/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Kindly do the needful.

Name :-ashiq s

Credit card number ending :- 2589

Regards,
Ashiq

We hve taken policy from hdfc ergo ratia. They don't give any claim from 3 months. Policy no. Is[protected]. I hve send all documents. There are 3 claims of mayur nirmala naman. Claim no. Rr-hs[protected], rr-hs[protected], rr-hs[protected]. The registered mobile no.[protected]. We hve send 3 times documents. They do not give any response. The hospital name is paul hospital azad market ratia.

Date- 11-Jan-2017
Time-12:21
I have visited Atm bank of Maharashtra which is located near Gaurav tower Malviya nagar to withrawl amount of 500-/rs. and the same debited from my account (HDFC Saving Account) and the same was not get through ATM..
Need amount back as soon as possible because this is huge issue which has been happen and there is no appropriate answer on call center as so many time I have call [protected] +[protected] [protected] please get resolve this issue urgent basis..

Contact No.[protected], [protected]

Preclosure of my insurance outstanding amount with you have been done approximately one month over. But till now i didn't receive the amount from you to my account.. Kannur hdfc home lone section insured for me and the home loan, insurance amount already repaid.. So what is the delay in refunding my money.. This is too much.. I need my money today or by tomorrow.. Insurance ac. No[protected].. Name: biji m cherian, and lekha p.. Kindly make suitable arrangements.. Thanking you.. Biji

Dear sir/ ma'am,

"last year in july or august, i had transferred my account to noida branch (Hdfc0001351). I don't remember the executive name or details. At that time one lady was sitting there and she told me about the offer i. E" life time no annual fee"on credit card."

Now, they are charging me annual fee. They just told me about the offer i. E life time no annual fee"on credit card".

I have been contacting customer care for credit card issue since october but they have not resolved my issue till now.
I have called customer care and sent more than 20 mails to customer care. So many times i have gone to my home branch to resolve this issue but they are simply saying that i have to contact customer care because they are unable to solve this problem and close saving account.

Credit card issue reference number are
[protected], [protected], [protected], [protected], [protected], [protected], [protected],

Hbl=[protected], hbl=[protected].

From january, they have started fine on my saving account because of minimum balance without resolving the credit card issue.

Intentionally, hdfc bank is not resolving my issue to earn money. Neither, they are resolving my credit card issue nor they are closing my account. And they have also started fine on my saving account.

Worst service hdfc bank are providing to the customer.

Regards
Bablu

Demat account was opened without my authorization and signature in march 16 and i was not aware of the entire happenings till much later. It was obviously done with information being leaked by some bank officials. I was never provided a client list or welcome kit ever. On being asked the standard reply was 'this can happen' but my request to close the account is still on process.
There has been some deduction of charges due to low balance due to unauthorized transactions.

Kindly provide the client list immediately so that i can transfer the securities to some other demat account and revert the charges deducted. I want to close all acoounts with hdfs henceforth.

I had been duped by an hdfc executives into purchasing one assist for one year to have an enhanced credit limit. It was month of september when i got this call. I was told that rs. 1899 shall be deducted from my credit limit and the same shall be refunded the next month. However, when i got my following month's bill the amount was not refunded. I called the customer care many a times. Everybody gave their versions. Some said they are taking a complain and the amount shall get reimbursed soon, others said we don't have such policy itself. I was also not provided a complaint number for the first two times i called. And when i was provided a complain number i never got a resolution for same. Then i started getting calls from oneassist. I narrated them the entire thing again. So they canceled my membership but refunded me only rs. 949.50 in december. They told me to talk to hdfc for the rest of the amount because it was them who had promised for a full refund. I have called hdfc customer care again and even spoke to a senior floor person but he tried to make fool of me. He even asked me to recall the names of persons the persons i spoke to at hdfc. This is the worst level of service.

Card no ending - 6686
Complain numbers - [protected], [protected]

Chayan majumdar

Hi,

Have received email from hdfc ergo insurance company that my existing car insurance (Policy no. [protected]) with them is expiring before the tenure, mentioning that when there is no ncb from my previous insurance company (Bharti axa)

Registered complaint ('service id=[protected]') and as requested by hdfc ergo, have obtained the renewal certificate and ncb certificate from bharti axa and submitted to hdfc ergo (Attached documents)

There is no response from hdfc on this, but getting continuous mails from them stating that my existing insurance will end before the tenure.

I have a salary account with hdfc bank.

I have linked sip of rs 4000 to my hdfc to deduct amount via ecs. Unfortunately i have not maintained the balance for the month of december 2017.

So i have paid the amount inclusive of fine. But hdfc bank has deducted rs 3000 (Attached).in all the above deductions, i had not even received any intimation via call/email/sms from the bank before deductions. How can i accept that for a sip of rs 4k, deductions are rs 3k. This is simply which is not accepted from so reputed bank. It seems a scheme to loot their customers. Though i am a classic customer to hdfc.

Request you to consider my complaint and help me to get my money back and also to avoid further deductions in my account. Thank you.

My name is gaurav singh. I have an open ongoing issue with hdfc credit card department since last 3 months and they are not providing any solution.

It is a mistake at their end still they are not ready to accept. Really a worst experience and worst customer service.

I have asked them multiple times to escalate the issue but they are not ready to do that and the # guys named "neville a" and "manikandan" are unnecessarily arguing and not at all helpful. Above that i have asked them multiple times to call but thet never ever called even once. Is this how hdfc works. Really a fraud bank.

My contact number is [protected].

I am hdfc personal banker in udhana surat branch i have salary account in udhana sosyo circle branch but it converted in normal saving account and it has linked demate account my customer id is 35011817 and account number is [protected] but it has charged more than 8000 and i was went more than 6 time from more than 6 months but i am helpless and can't do anything due to charge are not viewed and closed my account i gave more than 5 time appicati on goes to depository department opp. Croma ghoddod road surat but they are not closed demate without charges and bank not veiewed my charges kindly help me to close this account without paying any charges or nominal charges.. Because this account i am not using and charges are happening...

Sir,
I wantFollowing policy cancelled therefore this policy done cheating me,
IPT
Proposal/Policy No.: 90664233
Plan Description: HDFC Life Easy Health
Receipt No : D4294299 Client ID : F3000910 Date : 08/01/2018
Dear Mr. Jasbir Singh,
HDFC STANDARD LIFE INSURANCE COMPANY LIMITED
Correspondence Address : 11th Floor, Lodha Excelus, Apollo Mills Compound, N. M. Joshi Road, Mahalaxmi,
Mumbai - 400 011. Board line no. +[protected].
Regd. Office: Lodha Excelus, 13th Floor, Apollo Mills Compound, N.M. Joshi Marg, Mahalaxmi, Mumbai 400 011.
Policy Servicing Helpline: Call us on our help line: [protected] (local charges apply). DO NOT prefix any country code
e.g. +91 or 00.
We acknowledge receipt of an amount of Rs. **************7, 414.00 by Cash
Thank You for giving us an opportunity to serve you.
Tax Benefit under the Income Tax Act, 1961
HDFC Life Easy Health : Section 80D
Mudrank No: The Revenue Stamp Duty Paid by pay order, vide Receipt no [protected] dated
25/09/2017.
For payments made by cheque, demand draft, auto debit or credit card, this receipt and the transaction shall be valid subject to the realisation of the instrument or
transaction success.
Where any amount is received in excess of the actual premium due, such excess amount will be retained as interest-free advance to be appropriated against future
premiums (Where applicable).

Yours Sincerely,
For HDFC Standard Life Insurance Company Ltd

To,
Indian Consumer Complaints Form
Dear Sir/Madam.
I am Basavaraju AP, I have Trade (Tade Ac id[protected] and Demat Account in HDFC Securities. I submitted the Trade and Demat Account application in HDFC Bank Ltd - Bangalore, Vijayanagar branch. But this my ac is situated in Mumbai, so from two and half months I am requesting to them to transfer or mapping my account to Bangalore, Rajajinagar branch. But still they are not done.

Few days ago i got a call from Jessy ([protected]) asking if i need personal loan.She said she is from Electronic city, Bangalore branch. Since i already had existing loan, i was looking for a topup loan and said yes. Got a call from her and as per our tele conversation, she said my O/S existing loan is 3.6lakhs and she assured of giving me 7lakhs extra so that total loan amount will be 10lakhs which she said I am eligible. She also messaged me that I am eligible for total 10 lakhs and ROI will be 11.49+0.5.
Documents are collected on 9th Jan, Tuesday. I followed up with Jessy to confirm once again about rate of interest. But never received response from her. I have attached the screenshot of messages which are unanswered from her.

Loan processing started on 10th Jan, Thursday and someone called me for verification. In the noon, i called Jessy and asked her to confirm ROI. I was shocked, she changed her words and said 14.5% + 2% .I asked her she told 11.49 and now increased to 14.5%. She lost her temper and was very rude and said i dont meet their eligibility. I really dont know why she behaved so rude with me. I tried to negotiate but she didnt agree. Finally I told her to cancel my loan request. She directly said me not to beg like that and she has tried maximum for me and cut the call. She made 9years customer a Begger for asking personal loan

Meanwhile, got a call from ICICI executive and says she got my number from Jessy and asking me if I am looking for loan. Did I tell Jessy to give my number to ICICI. Confused whats going on.

After few minutes, one more person from HDFC same branch named Keshav ([protected]) called me and tried to console me reducing ROI to 12.5 + 1.25.. Since I was already frustrated with Jessy's comments, I directly told I dont need any loan from HDFC.
Shockingly, Keshav started scolding me in Kannada very badly using vulgar words. He said in kannada that " Bolimagne, documents collection petrol charges neen kodtiya " . OMG. What happended to HDFC. Why should i hear these words from him.

I am a HDFC customer from last 9 years. I had taken many loans and cleared. I have good financial transactions. This is the first time i faced these type of issues with HDFC employees.

Why did Jessy message and promised me with 11.49% and Why did she change to 14%. Why did she call I am begging for negotiating ROI. Why should she share my number to other bank and let everyone know that I am looking for loan. Disgusting.

Why did Keshav call me Bolimagne and scolded in regional language. Is it the way to speak to customers..? Why should I pay his petrol expenses for collecting documents. Dont i have right to cancel loan request if I feel ROI is higher than promised..?

I request these issues should be escalated to concerned department/person. Action should be taken on both Jessy and Keshav. I am ready to come to branch and speak to them and their manager if you can schedule a meeting.

NEVER EXPECTED " BEGGAR AND BOLIMAGNE" from HDFC employees. I still trust HDFC and dont spoil the brand name just because of two employees. Hope you take necessary action and update me on the same. Please train employees to behave professioanally.

I have attached the messages screenshot where Jessy promised me with 10lakhs loan and 11.49% ROI and screenshots of my messages which were unanswered.

I have already email this to [protected]@hdfcbank.com

Hi
I applied for Fasttag and i have submitted the all the required document through online and i got a SMS stating that account created successfully but i didn't get any information regarding how to collect my Fastag.

My application reference no is HFR022375.

There is helpline given in that site (Services and Sales Queries :[protected] but its always busy, no one is there to attend our call.

It will be great if you could update the status or there should be Email_id for customer care.

Thanks
Kalanidhi
[protected]

I am unable to access my Food Plus Card neither can I log in to my account using this card. I tried calling the customer care but it did not help. I even registered a complaint but did not receive any reference number yet. Kindly look into this matter and unblock my card. Its last 4 digits are 4963.
Everytime when I try to log in it says that my card is blocked. I even tried contacting the customer care number but it did not get connected.