HDFC Bank Complaints & Reviews

Dear sir/ma'am,

My customer id is 56857125. I have purchased a new datsun redigo last year on 14th december 2017 with the help of hdfc loan. I am very thankful for that. I got a call from hdfc to install gps in my car. I agreed that time but just after that call, i had a talk with the sales representative nishant. I have purchased my car from nishant. He told me that nissan is providing same device with better features n nominal amount. I asked him to say no to loan person for that device. He had a talk with that person who was incharge to disburse loan amount. That person agreed and he disbursed loan amount without any deduction of gps device. I was sure that i have not taken that gps from bank. After purchase of my car i got a call from gps company that they want to install device in my car. I said i have already denied for the same. The representative told me that i don't have to pay anything for that device. He told me that hdfc providing this device for free to 10% customers. After installation of gps i called again to hdfc to confirm if this device is actually free for me or not. They told me that this is not free. I asked to remove this device from my car. They told me that i have signed related document for gps. That rm (Mayur kulshrestha) sent me a copy of that page. He said do what ever you want to do, this device will not be uninstall from your car and you have to pay emi for that gps device. He said that this is my signature, i have attached a picture of my signature and you can verify from the bank account. On that paper i found a fake signature of mine and on 13th dec i have not been there for sign any document. I have attached a copy of that picture with this mail. I don't wanna pay any amount for gps device as i didn't want and i did not sign any paper for the same. Please do have a look and reschedule my emi and please ask match point to remove that gps device from my car.

Thanks,
Snehal nanda

Hi Team,

I am a CTS employee working in Chennai. My HDFC Food Plus card is lost recently (Jan 02nd 2018) and would need help to block it and then re-issue a new one to use, please.

Below is the card # for your reference:

[protected]

My email ID: rajvasanth.[protected]@cognizant.com
Contact # 91-[protected]

I have to deposit my daughter's fees in hdfc bank having details following.
Name : darshana sharma
Reg. No;01456
Account no: ourldypllc
Bank: hdfc bank, basni branch, jodhpur
School: our lady of pillar convent
Sir, i deposited total rs.6 472+₹2550+₹3800+₹5822 on 11aug2017 vide rt. No.45, 46, 47 but the counter cashier didn't stamp the last one i. E 48th and the same i didn't notice at the moment but later when i came to know and reported the same the back denied depositing the same amount ie.₹5822.
I asked the management to check from the cc tv footage and credit the same amount but they are refusing and even not responding in a sensible manner. I had complaint in written on 25 aug 2017.
I am sure i had deposited the same amount but they are not accepting the fact. It can be a human error or may be the cashier's intentions are malafied.
Please instruct the bank to check the cc tv footage and also would be better if they show me the same footage. Please advice and instruct the bank to do the needful soon.
Thank you
Narendra sharma

My name is kirann pagare.mobile number is [protected]. So please call me and slow this issues . I have 2 loans and hdfc ford with me. Because laat months i was swnd email but my issu not slow. Hdfc represents wrong coments with me but this issu not slow. Today (8/1/2018) i got a call from hdfc loan he asking my both emi and penalty. She ruff with me talk name is arti

Hi,
I am a senior citizen aged 74 years. Since the past 4 years i am suffering from parkinsons disease. I also do not know how to operate the computer. My son is raising this online complaint on my behalf.
I have been banking with hdfc bank since past several years. Since past one year they have stopped sending me postal quarterly statements. I have requested the bank by giving them letters and sending them postal letters. I have also asked my bank relationship manager but the bank is still not sending me any postal bank account statements. They are telling me to use email statement or come to the bank branch and collect the statement.
I have no place to go and thus i am raising a complaint against the bank. The banks depository services, where i have a dp account, are behaving the same way by not sending me statements. I request you to take this up with the bank.
Thanks,
Ramniranjan dhand

Hi,
I have raised a complaint on[protected] regarding my hdfc debit card transaction in sbi atm and complaint id -1474170 but didn't get a proper response till now. I am still calling the customer care daily regarding this but there was no valid response given by them. Such irresponsible and bad service was not expected from hdfc.

Customer id[protected]

Dear sir,

The hdfc collection team has put my account to hold as there was only 2150 rs due payment from my side without intimation, that too before the close of the day...

Please resolve my issues as i kept this for my emi.

The contacts number given by the customer care is not at all existed...

The customer care representative often tells to arrange a call back but not done it.

I had applied for hdfc cc & submitted all the required documents and information for application form.

After a day or two received multiple sms and calls regarding cc processing, one of those sms was this :
"dear applicant your hdfc bank credit card app ref no [protected]s2 is approved in principle subject to internal checks"

After that received telephonic verification calls & physical verification at office & residential address.

But yesterday i received mail from bank that they are incapable to process my application without specifying any reason. Following is the mail:
"
Dear sir/madam,
Subject : your credit card application reference no. [protected]s2
Thank you for your interest in hdfc bank credit card.

We wish to inform you that your application has been considered in line with the bank's internal credit policy (Which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (Which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank.

Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability."

It is really disappointing that after collecting all the docs and verifications still not giving the reason. This also makes feel insecure about our document to be miss used like pan card, aadhar card, bank statements, pay slips as all these are private properties.

So hoping to get some resolution i am posting it here.

My a/c no.in this bank is ‭[protected]‬, without informing me hdfc bank has switched my a/c from salary account to monthly average balance and then they deducted approximately rs.7800 from my a/c.
I am very upset of this thing.
I called customer care department and they told me we informed you but actually they didn't, i haven't got any call, any mail, not even in my bank a/c net banking mail id too.
I want my money back and if its like that i don't want to continue any relationship with hdfc bank.

Sheetal singh

Hello,

I went usa for study and my status is nri. I had salary account in hdfc. I informed this thing around one years back to close my saving account. I requested them to close my demat account and savings account but of the branch in pune hdfc took my account closing papers and said it will get close. After few month back i started getting e-mails from hdfc for the outstanding big negative balance. Because hdfc service team and hdfc branch in pune mislead me last time about the closure of my account, this account is still pending.
According to rbi guidelines, a nri person cant has any running saving account in india. Also, no bank can impose a negative penalty on any customer when the account is dormant.

When i called hdfc customer care they say - to submit paper again with physical present. I told i am in california, i cant be present physically in as u don't have any branch here. But now, i came india for few days, i went branch of hdfc (Kharadi pune 2). Now they are harassing me when i asked them to close my account they are saying to clear off outstanding negative balance or else we will not close. I asked what will happen if i don't close it they said - it will keep accumulating and after few years you will have to clear off whatever amount will be there.

I just read rbi guidelines, that any bank cannot impose a negative penalty of anyone if the account is in a dormant condition.in my case it is fault of the hdfc service team, they misled me by saying ur account is already closed.
I am feeling this is something unethical. I want to raise the grievance to some higher authority or rbi personals to bring attention towards this. Please let me know where i can because if they are not following rbi guidelines then its unethical practice. I have all mails and as record whatever i communicated since june 2017 to customer care of hdfc. I am fine to show this mail if required as a proof. I did regular follow-ups. Rbi must have some strict rules to prevent such banks to prevent such wrong practices.

Thanks

Recently i received a call from consultant (Laxmi ganapathi associates, mr. Naresh[protected], visakhapatnam) regarding personal loan. After submitting all the documents and checking cibil score they declared 5 lakhs @15% interest rate with tenure of 60 months.
Then i refused the deal with them as i have pre approved loan for 13.80 for 60 months with amount 325000. Again they came with the deal of 10.99% and asked to sign on empty application/ agreement.
They asked me several documents for disbursement of loan, before submitting all the required documents i was been asking for the interest rate and they committed 10.99% with the tenure of 60 months and they told they will try to reduce tenure period to 4 years also.
He committed rs 2500 + taxes for processing charges.
Finally loan of rs 412775 disbursed with interest of 15% with 10110 emi for 60 months and approx 10030/- of processing fees

Hello,

My name is sumit chakraborty. I have a savings account with hdfc. However, i was unable to maintain the minimum balance. I also have a fd and a credit card attached to this account.

Since, i wasn't able to maintain the minimum balance, i visited my branch and asked them nicely, if i can close my savings account and keep my fd and credit card active. At that time the account has a negative balance of - rs, 2000.

The branch person so rude, he completely ignored my request and said "why did you open the account, if you cannot maintain the balance". I still kept calm asked him if it is possible to close the account. He said, "this account cannot be closed". So, i left there thinking i won't be able to close this account.

I recently joined a company who process their salary through hdfc. So, i provided them my account details as i have an account already. After that when, i tried to access my account, the account shows a negative balance of - rs, 8450.

So, i tried visiting my nearest branch again hoping they might be able to assist me. I had to visit 3 branches and everyone of them ignored me/ my request without any reason. I know if the branch wants to, they can waive the fee once.

I am asking hdfc to help me, i don't wanna close this account. All i am asking is to waive my penalty charges for this once and convert my account to salary account as my hr team has already shared necessary docs with branch representative.

I am tired of visiting different branches and getting rude responses from branch team members.

I am requesting hdfc bank to please assist me with proper response and to let me know if they can waive this charges or will i need to pay all these amount.

Hi

I got message from hdfc stating they sent my card through bluedart on 21dec 2017, but still i did not received it but no one from hdfc bank are caring about this or atleast trying to know what is the ustatus of delivery this is the worst service from hdfc. They had a time to call us to take credit carda but never take care whether it got delivered or not.

I feel hdfc should not use bluedart to send the cards to customer

I had already availed a home loan from hdfc. I applied for an improvement /enhancement loan on 01/12/2017. Hdfc has collected the processing fees on 12/12/201. Even the technical verification has been done 3 weeks ago. All the documents have been submitted. The hdfc authorities have been saying me since last two weeks that the amount will be disbursed in 2 days. But it has been 20 days. I am being unnecessarily harassed. Please look into matter earnestly. My loan application no. Is[protected]. Branch-shakespeare sarani, kolkata, west bengal.

Dear sir/mam,

I have paid an amount of rs. 864/- through hdfc bank net banking to purchase an item from pizza hut on[protected]. The amount was deducted from my account at that time, but the transaction was not processed. Please do your best for return of my amount.

My personnel details as follows :
Name: — sobia jameel
Hdfc bank account no:- [protected]
Ref no - if[protected]

Dear sir,

I have applied for an hdfc credit card in last month and the phone & physical verification has been done already.

But today, when i was checking my credit card status in your website portal i got status of disapproval due to your office was not able to contact me by details provided by me.

As all the phone & physical verification has been done earlier was within the contacts detail provided by me.

Please check & solve the matter.

Regards

Sandeep singh
[protected]

1. I had a home loan from hdfc bank, at the time of sanction of home loan, the bank also gave me a home loan cover policy (Hdfc sl progrowth flexi plan vide policy no: 18866937, dated 26.12.16).

2. Apart from the emi of my home loan, i was also paying a emi of rs 3079/- pm for this policy through auto debit from my account.

3.in november 2017, i requested hdfc bank to provide me foreclosure of my home loan as i was about to close my home loan.

4. The bank provided me the foreclosure report & i deposited the cheque of the same amount to hdfc bank on 19.11.17.

5. The bank asked me to collect my original documents on 11.12.17.

6. On 11.12.17 they didnot give me the original docs but asked me to deposit a sum of rs 2, 92, 090/- to close my another loan account which was nothing other then this my loan cover policy.

7. I asked the bank why should i deposit right now? When i submitted my foreclosure request then why did you not tell me at that time about this amount & i requested them that its not easy for me to arrange a huge amount within a very short period but they did not listen. It was the height of harassment of a customer.

8. Some how i arranged that amount from different sources & deposited to the bank vide cheque of sbi dehradun branch vide cheque no: 465481, dated 19.12.17.

9 the bank gave me the original documents along with the nocs stating that i have no dues including this policy.

10. But it was not the limit, the hdfc bank immediately transfer a sum of rs 3, 00, 000.00 on 05.01.2018 through auto debit (Actual date of auto debit of emi of rs 3079/-was 26th day of every month).

11. When i contacted my sbi branch, they informed that hdfc life has done this transfer.

12. I immediately contacted hdfc bank rajpur road dehradun branch & asked why did they deduct this? While i have already closed this & hdfc has also issued me an noc of this policy.

13. But the staff mr sharma, ms sangeeta & mr avnish tried to make me confused & also insist me to continue with this policy while i have closed this. They said this is your 2nd year installment.

14. My questions are as-
A. The policy was for loan cover, if loan is closed out then what is the use of continuing with this policy/ i could not understand.
B all loan cover policies are subject to auto closed if someone closes out his her policy.
C. Hdfc life did not send me a email informing that my loan has been closed, & policy also if i am interested to continue with this policy then i should maintain a appropriate amount in my account but they did not.
D. Now the hdfc is not taking my request seriously while am fallen sick having serious shock as i have lost my money.

My immediate/ desirable resolution is-

1. Immediately revert my rs 3, 00, 000/- which they deducted on 05.01.18.
2. Also return my another 3, 00, 000/- which i deposited through emis (Rs 7, 910/-) & through cheque of rs 2, 92, 090/-.

Hi,

I applied for hdfc bank fastag on 2 jan 2018. While entering the details i mis-typed the pin code. To get it addressed was a harrowing experience. The 1800 number is always busy. Finally i spoke to the rep only be told that until the application is processed rep or i cannot edit the details. So much for digitization.
Finally rep gave another number in up. Had to make multiple calls to get the details corrected. Oh wait, i still had to wait for the customer id to be created first.

Quality of service can be improved by being accessible on 24/7 number.
Provide an option to rectify any mistakes in the profile to the user.

I applied for credit card though promotion call. But i didn't recieved my credit card. I visited bank also but they are saying that they can't do anything. I called to customer helpline but they also cant change address. Now neither i am getting my card nor i able to cancel my request. My registered mobile no. Is [protected] and mail id [protected]@gmail.com
Regards
Dinesh kumar

Mai sachin kumar ramteke. Mob. No.[protected] 19/11/2017 ko rohit mehra ka call aaya or usne kaha ki o% me loan mil jayega bataya maine hami bhardi fir usne kaha ki unke sir ka call aayega kaha. Fir 20/11/2017 ko anil agrwal ji call aaya usne kaha ki mujhe hdfc life insurance me 20000 hajar ki policy leni hogi kaha gya maine paise dene mana kiya to usne kaha ki mere sir ka call aayega kaha. Fir 21/11/2017 ko ajay sharma ka call aaya usne kaha...