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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32920
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HDFC Bank reviews & complaints page 1095

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S
Srinivasa Murali Krishna
from Vellore, Tamil Nadu
Nov 8, 2017
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Address: 530028

This is to inform you i am being disturbed every now and then from hdfc credit card division over phone on a recorded message. This is causing a lot of disturbance to us every day. If it is a customer care representative, we would have asked them to stop this immediately, being a recorded message, we are unable to do so. Hence you are requested to kindly stop this immediately.
HDFC Bank customer support has been notified about the posted complaint.
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    S
    Sopan B. Uttarkar
    Nov 8, 2017
    Resolved
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    Resolved

    Address: Bangalore, Karnataka, 560066

    Around rs 444.58 had deducted from my hdfc account number [protected]. When i checked the deduction why its happening than this detail is showing there — "hdfc bank — 3rd party cash txn inc gst 161017-mir[protected]" around rs 90.58 is deducted on 7th november 2017 and 3rd party cash txn inc gst 161017-mir[protected] around rs 354 is deducted on 27th october 2017. I don't know about this deduction? Why this deduction happen without my knowledge how would they can do?

    I need detailed justification regarding the charges deducting automatically and unnecessarily.

    Thanks,
    Sopan b uttarkar
    Dec 16, 2017
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 15, 2017
    HDFC Bank Customer Care's response
    Dear Customer,

    We understand that our Branch Official Mr. Vadiraj Rao has emailed you on November 14, 2017 to address your query and concerns. Please feel free to speak to Mr. Vadiraj Rao on [protected] or reply on his email for any further clarification or assistance.

    -Manoj
    HDFC Bank Customer Assistance
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      T
      Taha123
      from Bengaluru, Karnataka
      Nov 8, 2017
      Resolved
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      Resolved

      I have used payzap for recharge of 399rs. It failed at first so i tried again. Then i got messages from bank that both the time money deducted. But the transaction was not completed any time. I tried calling the support number provided, its always busy. Sent email too but no response. How come you guys dont respond after theese many complaints. Do you really want your app to be used by people? I[censored] want please refund all the failed transactions. I want my 798 rs refunded now.
      Dec 14, 2017
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 09, 2017
      HDFC Bank Customer Care's response
      Dear Customer,

      We're here to help. We request you to please provide us your registered contact details & issue details on the below Link: bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

      Anay,
      HDFC Customer Support Assistance.
      Verified Support
      Nov 10, 2017
      HDFC Bank Customer Care's response
      Dear Customer,

      For us to look into your concern. Request you to provide us your registered contact details and issue details on the below link bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

      Anay,
      HDFC Customer Service Assistance.
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        D
        dipakmistri
        from Ahmedabad, Gujarat
        Nov 8, 2017
        Resolved
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        Resolved

        I am dipak mistry and i have my saving account with hdfc bank, navsari, gujarat. I opened an dmat account with the same same bank and linked it with my saving account. After few years, i decided to closed the dmat account and submitted a application to close the dmat account. But it very sad to say that still after 4 years of my closing application, the bank has not closed my account and charging 885 rs every year. How can they cheat people like this for reaching the targets. I have contacted them many times through email and calls and even the person to whom i was given cancel application, behave with a non scene talk to me that my account will never close do anything whatever you can do. Please don't play with customers for your profits. I need my dmat account to be closed immediately. I got rid of this disgusting bank please look into this.
        Dec 10, 2017
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 09, 2017
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your complete issue, account details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Manoj
        HDFC Bank Customer Assistance
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          P
          Pushpendra Kumar Gaurav
          from Lucknow, Uttar Pradesh
          Nov 8, 2017
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          Address: Alwar, Rajasthan, 301019
          Website: payzapp.in

          Hi,

          ...
          My transaction of date 03/11/2017 of amount 3700 was failed and money was deducted from my wallet and also does not received in my account. So i request you to please refund my deducted money in my wallet.
          Transaction detail attached with mail.
          Regards
          Pushpendra kumar


          Account: in[protected]
          App version: 3.02.01.11 [3020111]
          Phone make/model: yulong coolpad 3600i
          Android version: 6.0.1


          Show quoted text
          Mob no [protected]

          Show quoted text
          +1 photos
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            P
            premk56
            from Thrissur, Kerala
            Nov 15, 2017
            Resolved
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            Resolved

            Address: Palakkad, Kerala, 678007

            I had Submitted an application for HDFC Fastag on line on 04/11/2017 .I uploaded all the documents asked for including aadhaar card copy and the vehicle RC copy. I got application no HFR009175. As asked I downloaded the same filled up all details signed it pasted the photograph scanned it and uploaded it again. I regret to inform you that no further reply has been received from them. I wonder if I have lost the Rs 700 paid online . Their Helpline number is virtually non existent. This is very disappointing. I have been a Preferred HDFC customer for so many years and I am thinking of reviewing my relationship with HDFC .
            Dec 20, 2017
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 17, 2017
            HDFC Bank Customer Care's response
            Dear Customer,

            Kindly email at hdfc.[protected]@sahaj.co.in or reach us directly contact the Fastag Team at [protected] & [protected] for any further clarification/information if required.

            -Bejoy
            HDFC Bank Customer Assistance
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              M
              Mrinmoy Das 9991
              from Kolkata, West Bengal
              Nov 8, 2017
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              Address: Khordha, Odisha, 751003

              I have made a transaction at reliance fresh bhubaneswar using payzapp bharat qr application of hdfc bank. Transaction shows time out at retail store. But at payzapp it shows successful and payzapp deducted money from my sbi irctc credit card. Money has not been refunded yet. Date of transaction 29.10.2017. Amount is rs. 926.61.

              I have written email to payzapp and even try to contact then at their toll free no. But they are not responding.

              Please take action. This is fraud.
              +1 photos
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                R
                Rjdp
                from Vadodara, Gujarat
                Nov 8, 2017
                Resolved
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                Resolved

                Address: 390002

                Hdfc bank gave me a personal banker and told the services are free. Few months later anmol (Personal banker from hdfc-indore) calls me regularly and then one day says being a premium customer we are giving a life time free platinum card to you being a joint holder.
                Later that year, hdfc deducts charges for giving me personal banker services which i fought and unsubscribed to.
                About 5 weeks back hdfc deducts 885 from bank account without intimation being the card fee for using platinum debit card. I fight and get a refund of rs,. 750 only as rs. 135 as tax cannot be refunded says hdfc. Ridiculous!! Now again today they debit my account for another card which again is rs. 885!!! This is daylight robbery. I am already keeping minimum of rs. 10000 as minimum balance. Then these charges in lieu of free services or cards given to you being deducted after one year.
                I want full refund now of the other rs. 885 deducted today + the rs. 135 the bank owes to me in taxes they claim to be paid to indian government as service tax.
                When i have not at all used their services, how am i liable to pay service tax!! The bank makes millions of rupees of profit annually and therefore i am sure the bank can shell out rs 135 * 2 = rs. 270 + 750 being the card fees charged twice.
                Dec 9, 2017
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 08, 2017
                HDFC Bank Customer Care's response
                Dear Customer,

                I request you to share your Account number, charges details and registered contact info to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                -Manoj
                HDFC Bank Customer Assistance
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                  F
                  Fayaz Shah
                  from Srinagar, Jammu and Kashmir
                  Nov 7, 2017
                  Resolved
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                  Resolved

                  Address: Srinagar, Jammu and Kashmir

                  Please cancel my one assist membership against my hdfc credit card ending 4507 name fayaz shah as they have debited amount of rs.. 2350.00. My email [protected]@gmail.com. I want this membership to be cancelled anyhow. I am not able to continue one assist membership of my hdfc credit card because of my low income and i am suffering from financial crises
                  Dec 8, 2017
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Nov 07, 2017
                  Updated by Fayaz Shah
                  Please cancel my one assist membership against my hdfc credit card ending 4507
                  Name Fayaz shah
                  Verified Support
                  Nov 07, 2017
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                  -Anay
                  HDFC Bank Customer Assistance
                  Dear Customer

                  Greetings from OneAssist...!

                  We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2538235 & the refund will get processed in 7 working days.

                  Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                  Regards

                  Sagar

                  (Team OneAssist)
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                    A
                    Afroz Ganaie
                    from Srinagar, Jammu and Kashmir
                    Nov 7, 2017
                    Resolved
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                    Resolved

                    Address: 192202

                    I am from kashmir district kupwara thasil handwara our hdfc bank branch is handwara. The behavior of the bank employees are not satisfactory they miss behave with customers as they feel they are the owners of the bank. As compared to other banks in kashmir especially the hdfc bank of handwara is the worst ever bank.
                    The bank employees did not behave good with a customer if thy don't know hot to behave with a customer how can thy fix a business deal with a customer.
                    Dec 8, 2017
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 07, 2017
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    I request you to share your complete issue, branch details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                    -Bejoy
                    HDFC Bank Customer Assistance
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                      S
                      Sandipan28
                      from Hyderabad, Telangana
                      Nov 7, 2017
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                      Address: 501401

                      Cancellation of one assist membership
                      I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 2413 without my concern on date:03/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                      Oneassist relationship number : 23024344
                      Name :- sandipan saha
                      Mobile no. :- [protected]
                      Credit card number ending :- 2413
                      HDFC Bank customer support has been notified about the posted complaint.
                      Nov 07, 2017
                      Updated by Sandipan28
                      Cancellation of One Assist Membership
                      I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 2413 without my concern on date:03/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

                      OneAssist Relationship Number : 3024344
                      Name :- Sandipan Saha
                      Mobile No. :- [protected]
                      Credit Card Number Ending :- 2413
                      In my payzapp account [protected] money debited from account but not credited to my account payzapp transaction id is[protected]
                      So pls give money back or credit to that account
                      Payzapp is a nice app but lot of bugs plz do fast my transaction
                      HDFC Bank Customer Care's response, Nov 8, 2017
                      Verified Support
                      Dear Customer,

                      For us to look into your concern. Request you to provide us your registered contact details and issue details on the below link bit.ly/2aJ9wGW with the ref ID PZ081117-162 in the comment box for us to track it.

                      Anay,
                      HDFC Customer Support Assistance.
                      I have recently got my bank account opened and i have not done any transaction with my bank account, My account no. is [protected] and customer ID no. is 75714189.

                      I am unable to transfer any amount, so please provide me solution for the same.
                      As I do want to disburse sanction loan amount loan act number[protected].none of executive respond my issue.please resolve at the earliest
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                        S
                        Sangram Sabat
                        Nov 7, 2017
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra, 400076
                        Website: netbanking.hdfcbank.com/netbanking

                        Hi,

                        I have been an hdfc customer for the past 3 years. I have been logged out netbanking because i have forgotten my ipin

                        When i go to reset it on their site, they ask me for my registered email and mobile number. I provide everything but i do not recieve any otp on my email-id. I just recieve otps on my cellphone.

                        I have tried this process 5-6 times and i am clearly frustrated with the technology handicap that this much touted bank is suffering from.

                        Note:- i do not remember my t-pin, so i can't even reach customer care

                        My phone no is [protected]
                        Dec 9, 2017
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 08, 2017
                        HDFC Bank Customer Care's response
                        Dear Sangram,

                        I request you to share your customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                        -Manoj
                        HDFC Bank Customer Assistance
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                          S
                          sirisaila
                          Nov 7, 2017
                          Resolved
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                          Resolved

                          Address: 560065

                          Hi,

                          I payed hdfc emi manually on 6th november. As the bank register ecs.
                          Below is the trasaction details.

                          Reference no jsbi[protected]
                          Transaction darte and time[protected]:44:34
                          Loan ac no 45304947
                          Emi amount 43775

                          The bank people called me and asked. I told i paid.

                          But next day, on 7th novermber, they presented an ecs again

                          07/11/2017 intercity ecs paid paid to hdfc bank limited:5609124:
                          Hdfc bank ltd refno:[protected]
                          Ref no :[protected]

                          The ecs was presented after paying also and more over there were insufficient funds.

                          Due to this, my home loan is not going to be sanctioned.
                          Please take necessary action

                          Please take necessary action.
                          Jan 16, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 02, 2017
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We request you to share the copy of your repayment account statement on [protected]@hdfcbank.com from your registered email id for further investigation and resolution.

                          -Manoj
                          HDFC Bank Customer Assistance
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                            R
                            raghavendiranmani
                            from Chennai, Tamil Nadu
                            Nov 7, 2017
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                            Address: Chennai, Tamil Nadu

                            Cancellation of one assist membership
                            I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 8246 without my concern on date:04/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

                            Please deactivate and refund my money asap

                            Name : m. Raghavendiran
                            Date of incident: 04/11/2017
                            One assist relationship no:3034950
                            Hdfc credit card no. Xx8246
                            Mobile no:[protected]
                            Email: [protected]@gmail.com
                            HDFC Bank customer support has been notified about the posted complaint.
                            I have recive this SMS from Bank.
                            My cast id is 1900258

                            Dear Customer Mandate reference no: HDFC[protected] issued to BSE Limited with value Rs. 100000.00 and frequency ADHO is received today for processing. In case of any issue please get in touch with your branch

                            Regards
                            Nilanjan Banerjee

                            charge amount for one assist membership for hdfc credit card - Comment #2908465 - Image #0
                            My Name is Onkar Tripathi and my registered mobile number is [protected]. Around 17:16 on 02 nov 2017 i tried to add 5000 amount to Payzapp wallet but could not succeed due to Payzapp application contains some error. Please revert deducted amount as soon as possible and confirm me on my number.
                            I call care she disconnected my ph no my problem solve i close my all accounts Hdfc Bank
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                              K
                              kumarnsk
                              from Coimbatore, Tamil Nadu
                              Nov 7, 2017
                              Resolved
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                              Resolved

                              My credit card was charged yesterday 07.10.2017 without any intimation...

                              At 20:38:25 rs.76.00
                              At 20:39:20 rs.400.00
                              At 20:39:32 rs.800.00
                              At 20:39:43 rs.1600.00
                              At 20:39:51 rs.800.00

                              Some fraudsters doing this. Hdfc credit card transaction monitoring division should seriously take action to stop this.
                              Many people affecting. I may get reply from officials.
                              I hope my money will be reversed.

                              I have blocked my cc immediately after receiving this message.
                              Customer care person gave clear instruction to make complaint.
                              Should be raised to cc. [protected]@hdfc.com
                              Dec 11, 2017
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 08, 2017
                              HDFC Bank Customer Care's response
                              Dear Kumar,

                              I request you to share your Card no., charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Manoj
                              HDFC Bank Customer Assistance
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                                Y
                                Yuvaraj Amudha
                                from Coimbatore, Tamil Nadu
                                Nov 7, 2017
                                Resolved
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                                Resolved

                                Address: Chennai, Tamil Nadu, 600088
                                Website: netbanking.hdfcbank.com/netbanking

                                My name is r yuvaraj

                                It's almost 1 year since i left from my all zone management company at kodambakkam. I'm no longer associate with your hdfc salary a/c. It's illegal to charge for not maintaining the minimum balance in my a/c.

                                A/c#[protected]

                                It's showing negative balance -7441.20₹ and your still deducting money from this a/c.

                                So i request you to kindly close my a/c, i won't to continue with your service.
                                Dec 20, 2017
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Nov 07, 2017
                                Updated by Yuvaraj Amudha
                                Kindly do the need full.

                                Verified Support
                                Nov 17, 2017
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We understand that our official Ms. Divya Ganapathy contacted you and assisted you. Further, we understand that you will be visiting the branch for assistance.

                                -Anay
                                HDFC Bank Customer Assistance
                                There are two charges of Rs 590 each amounting to Rs. 1180 by HDFC bank without my consent. It has been charged as INTER-BRN CASH CHG and I have no idea as to what this is and why I have been charged.

                                Firstly, I don't think I should have this charged and secondly whatever I get charged I should be notified.
                                OTPs are not receiving on time, sometimes not at all receiving, facing extremely poor online transactions and shopping.
                                I am not received any bill statement of my credit card. Please send me bill statement to my registered email. address.
                                [protected]@yahoo.co.in
                                Otherwise i cannot make payment on time.
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                                  S
                                  Suganya.palanivel
                                  from Bengaluru, Karnataka
                                  Nov 7, 2017
                                  Resolved
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                                  Resolved

                                  Account holder name: suganya p
                                  Date of incident : 1st november 2017
                                  Reference number: payzapp wallet load bangalore.
                                  Requesting/ infact im giving you an order to revert my money asap.

                                  A fraudulent or fake charge of 10000 rupees on my credit card by hdfc bank itself.
                                  On november 1st 2017 there was a fake transaction that has been charged on my credit card for 10k by hdfc bank.
                                  I spoke to several customer reps from hdfc they said they are not sure about this, and they were unhelpful.
                                  Please revert my money back to my credit card account, if not i will have to file a complaint through my lawyer.

                                  Regards,
                                  Suganya.
                                  Dec 10, 2017
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 08, 2017
                                  HDFC Bank Customer Care's response
                                  Dear Suganya,

                                  I request you to share your Card no., date and time of transaction and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    S
                                    srinikulo
                                    from Chennai, Tamil Nadu
                                    Nov 7, 2017
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                                    Address: Chennai, Tamil Nadu, 600002

                                    I had loaded my forex card with aed only. I swiped my above card at royal continental hotel, dubai on[protected] for 3720 aed. But i got message from
                                    My bank (Hdfc bank) stating that 3966 aed debited from my account instead
                                    Of 3720 aed. I made my complaint with my hdfc bank and they replied that
                                    Bank charged dcc of 4.49% plus 79 aed ie. Total amount fo 3966aed. Also i clarified with the hotel they swiped only in aed. Now i am incurring loss of 246aed. Please instruct accordingly to our bank
                                    +1 photos
                                    I have given all details for your ready perusal
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                                      mrrkaushik
                                      from Chandigarh, Chandigarh
                                      Nov 7, 2017
                                      Resolved
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                                      Resolved

                                      Address: Panchkula, Haryana

                                      I have opened my saving account in hdfc bank, branch sector 20 panchkula. That bank representative told me that time if i maintain 10 k for next three months initially, then my account will be converted in zero balance account. Which didn't happened. Due to my unemployment i was not able to maintain 10 k in my account from last 6 months.

                                      I was charged 700 to 900 for each month as amb charges. When i inquired from website and booklet of bank, amb charges should be 350 only. I tried to contact bank many time for this huge charges but they didn't replied even they didn't bother to explain me the details of charges. They have deducted around 4k to 5k from my account till now. I am totally frustrated.

                                      What should i do in this?

                                      My account details are as below :-

                                      Bank:- hdfc bank
                                      Branch :- sector 20, panchkula
                                      Account number :- [protected]
                                      Account holder name :- robin kaushik
                                      Dec 22, 2017
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 17, 2017
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Our official tried contacting you, however, was unable to reach you. Please contact Mr. Ashok Mehta on [protected] for assistance. Alternatively, you may visit the branch for assistance.

                                      -Anay
                                      HDFC Bank Customer Assistance
                                      HDFC has deducted 708 as AMB charges and before that also it deducted some 1200 ...I was not sent information about it. It was a salary account and i didnot get any notification that it is changing to savings account. Nonsense banking service.
                                      Lavanya K's reply, Nov 17, 2017
                                      Branch: Yousufguda
                                      Account holder: Lavanya
                                      Account number: 50100008464797
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                                        Reshmakhan99
                                        from Hyderabad, Andhra Pradesh
                                        Nov 7, 2017
                                        Resolved
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                                        Resolved

                                        My money debited from my andhra bank debit card on 25th october while loading into payzapp wallet, it's debited from my andhra bank account but not loaded into payzapp, not showing in payzapp transactions also.. My registered payzapp number [protected], 2000 debited on 25th october but not yet credited till now
                                        Kindly refund asap
                                        And customer care number also not connecting
                                        Hdfc phone banking people said they vl not take any payzapp complaints, sent mails also
                                        So kindly resolve
                                        Dec 9, 2017
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Nov 07, 2017
                                        Updated by Reshmakhan99
                                        Hi
                                        I load money 2000
                                        in payzapp from my Andhra bank account on 25th October from debit card
                                        It's deducted from my Andhra bank account but not loaded in payzapp wallet
                                        Completed more than 8 working days no response from payzapp team
                                        Kindly refund my amount, ThanQ
                                        Reshma ([protected] registered payzapp number)
                                        Nov 08, 2017
                                        Updated by Reshmakhan99
                                        Someone called me with [protected] this number
                                        They are asking for my card details and CVV and OTP
                                        They said they are calling behalf of HDFC bank regarding my complaint on consumer complaints
                                        Please don't encourage this type of fraud people
                                        Verified Support
                                        Nov 08, 2017
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        For us to look into your concern. Request you to provide us your registered contact details and issue details on the below link bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

                                        Anay,
                                        HDFC Customer Support Assistance.
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