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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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R
rahulgrover3008
Nov 10, 2017
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I deposited 17500 to my payzapp account on 3rd nov, i did 4 transactions on that day, 3 transactions of 5000 rs and 1 of 2500 rs. One transaction of 5000 was failed, customer care representative told to wait for 5 working days. But till now no amount has been refunded to my payzapp wallet. Please check this on priority basis, otherwise i need to take legal actions against them

Registered contact # [protected]
HDFC Bank customer support has been notified about the posted complaint.
Nov 14, 2017
Updated by rahulgrover3008
Its been 9 days now, i didn't receive any refund yet. Payzapp customer service is worst, they dont know anything regarding the process, they just read the script which they were given by their management.
I an still waiting response from bank side.
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    S
    samanaherwar
    from Kanpur, Uttar Pradesh
    Nov 10, 2017
    Resolved
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    Address: Kanpur, Uttar Pradesh, 208001
    Website: www.consumercomplaints.in

    I am saman aherwar hdfc bank credit card holder. The bank has activated one assist and charged a sum of rs. 1299/- from my credit card number ending with 1135 without my concern on date: 27/10/2017. I am not interested about this service and don't want this membership. So cancel the membership. I am calling the hdfc customer care and visited the bank also regarding this complaint, but there is no responce so please do the needfull and please refund the money soon.

    Name :- saman aherwar
    Mobile no. :- [protected]
    Credit card number ending :-1135
    +2 photos
    Dec 11, 2017
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 10, 2017
    HDFC Bank Customer Care's response
    Dear Customer,

    I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Anay
    HDFC Bank Customer Assistance
    Nov 11, 2017
    Updated by samanaherwar
    The Relatonship Number is 2991312 of the above complaint of One Assist, so please take prompt action to refund the deducted from my Credit Card.
    Name :- Saman Aherwar
    Mobile No. :- [protected]
    Credit Card Number Ending :-1135
    Email: [protected]@gmail.com
    Nov 11, 2017
    Updated by samanaherwar
    Please ignore this complaint, actually it is wrongly submitted/posted from my Log-in ID, which should be posted from another log-in, but please take prompt action to refund the deducted amount from my credit card and its complaint is already submitted and image of it is also attached.

    Relationship No : 2991312
    Name :- Saman Aherwar
    Mobile No. :- [protected]
    Credit Card Number Ending :1135
    Dear Saman,

    Greetings from OneAssist...!

    We deeply regret for the inconvenience caused to you.

    As per your request, plan has been cancelled vide Service Request number 2550344 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

    Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

    Regards,

    Brijesh

    Team OneAssist.
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      S
      swan07
      from Mumbai, Maharashtra
      Nov 10, 2017
      Resolved
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      Cancellation of one assist membership
      I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 9250 without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

      Oneassist relationship number : 2979205
      Name :- swanand sudhir kunte.
      Mobile no. :- [protected]
      Credit card number ending :- 9250
      Dec 12, 2017
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 10, 2017
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

      -Anay
      HDFC Bank Customer Assistance
      Dear Swanand,

      Greetings from OneAssist...!

      We deeply regret for the inconvenience caused to you.

      As per your request, plan has been cancelled vide Service Request number 2549902 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

      Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

      Regards,

      Brijesh

      Team OneAssist .
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        A
        Amit Dofe
        from Chennai, Tamil Nadu
        Nov 10, 2017
        Resolved
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        Resolved

        Dear sir,

        I have made my final full and final settlement payment of amount 5373.76 inr e following payment has been processed through billdesk:
        Company name: hdfc credit card
        Card no: xxxx xxxx xxxx 2000
        Payment amount (Rs ps): 5373.76
        Payment date: 3rd november 2017
        Payment through: axis bank
        Transaction identification number: juti[protected]
        Request to issue the noc.

        Regards
        Amit dofe
        [protected]
        Dec 11, 2017
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 10, 2017
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Anay
        HDFC Bank Customer Assistance
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          H
          Harendra pratap yadav
          from Ahmedabad, Gujarat
          Nov 10, 2017
          Resolved
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          Resolved

          Website: Www.hdfclife.com

          My both policy without agent code taken in borivali branch but after that agent tell me on behalf of this policy you take loan only 4 percent interest rate will be charged he ask me about policy details and put his agent code but i have not got any loan pls cancelle my both policy and take some strict action about such agent. I have taken police in borivali branch but agent code provide on both policy by smc broker new delhi this fraud work to take some action and cancelled my policy.
          Dec 13, 2017
          Complaint marked as Resolved 
          HDFC Life customer support has been notified about the posted complaint.
          Verified Support
          Nov 11, 2017
          HDFC Life Customer Care's response
          Hi, request you to write your issues to us at [protected]@hdfclife.com from the registered Id. It has to be investigated by us and accordingly, the response would be shared with you ASAP. Incase, you have already written to us earlier, you may share the interaction Id to track the same.
          Mr. pankaj Singh Vodafone customer mobile no. [protected] from Delhi call me for installation of jio tower and open a assurance policy from hdfc assure plus Open policy then he sent me a page of aggrement then after he was not received my call he was calling me [protected] at various times pl. action against fraud call or website

          cancelled my both policy 19196008 and 19408059 - Comment #2924138 - Image #0
          HDFC Life Customer Care's response, Nov 22, 2017
          Hi, you are requested to write your issues to us at [email protected] from the registered Id incase any HDFC Life policy has been taken by you. Alternatively, the complaint letter duly signed by you can also be submitted to any of your nearby HDFC Life branch. It will be investigated by us and accordingly, the response would be shared with you.
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            S
            Sadhana Khaparde
            from Pune, Maharashtra
            Nov 10, 2017
            Resolved
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            Address: New Delhi, Delhi
            Website: www.consumercomplaints.in

            I was offered loan of 0 % interest of 20 lakhs against policy of hdfc life. I have done all those policies which they told me that will sanction your loan. Policies were genuine and i got hard copies of them also. But i am not getting dispersal of my loan account. They are telling me to give gst 18 % and agent commission 35 % which becomes a major amount. When i have searched on goggle i got to know that gst is just 5 %. And now they demand for a different policy of 50000/- for agent commission which will be refundable. How to belie ve this? I had to borrow money from someone to pay for policies. How will i pay? I am just a salaried person.
            Dec 13, 2017
            Complaint marked as Resolved 
            HDFC Life customer support has been notified about the posted complaint.
            Verified Support
            Nov 11, 2017
            HDFC Life Customer Care's response
            Hi, kindly write your issues to us at [protected]@hdfclife.com from the registered Id. It will be looked into by us and accordingly, the response would be shared with you post investigation. Incase, you have already written to us, you may share the interaction Id to track the email.
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              D
              Diksharora
              Nov 10, 2017
              Resolved
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              Resolved

              Hi team,

              We have a salary account with your bank (Details mentioned below) and since aug some unauthorised transactions are being happening and we request you to refund the same asap.

              Account no : [protected]
              Transaction under the name of amb chrg incl gst for sep2017-mir[protected] are happening in october.
              12th oct, 2017 - 708.00/- (For the month of aug)
              12th oct, 2017 - 231.57/- (For the month of sep)
              25th oct, 2017 - 17.70/- (For the month of oct)
              7th nov, 2017- 299.43/- (For the month of nov)
              Sounds fraudulent. This has charged us almost 1300/- till now. Request you to take action on it asap and get it refunded into the account.
              Dec 14, 2017
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 13, 2017
              HDFC Bank Customer Care's response
              Dear Customer,

              We are working on your concerns vide ref no:[protected] and will get back to you in 5 working days.

              -Bejoy
              HDFC Bank Customer Assistance
              Pls send balance due details
              Diksharora's [Complaint's author] reply, Nov 13, 2017
              Please block all such further transaction as these are unauthorised
              Total Amount deducted :
              708/- on 12th oct
              231.57 /- on 12th oct
              17.70/- on 25 oct
              299.43/- on 7 nov
              Diksharora's [Complaint's author] reply, Nov 13, 2017
              Makes it total of Rs 1256.7/- . This needs to be blocked for future as well.
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                K
                Kiran D Patil
                from Vasai-Virar, Maharashtra
                Nov 10, 2017
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                about refund the processing fee

                Address: Mumbai City, Maharashtra

                Top up loan file no.[protected] not sanctions because of delayed repayment in home loan this is our criteria said by sanctions committee. Sanctions committee said that no processing fees refund
                Query is that at the time of document submitig why sales executive not regret our loan. He was. Also known the criteria of sanctions committee why hdfc ltd. Deposit the cheque without proper checking of document, delayed of repayment is saw...
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                M
                Mahesh Babu A
                from Sirsilla, Telangana
                Nov 10, 2017
                Resolved
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                Resolved

                Address: Krishna, Andhra Pradesh, 520007

                Dear team

                This is mahesh babu a payzapp recovered my amount from my savingaccout amount of 10000/- why it's drawn and refund immediately and give reason unless you won't give response i go thru legal give me explanation asap.

                Inr 10, 000.00 dr to a/c no xx0929 towards payzapp-recov-01138lo8wiqh-maheshbabu val 10-nov-17. Clr bal inr 5, 053.75.

                Thanking you
                A. Mahesh babu
                [protected]
                Dec 14, 2017
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 13, 2017
                HDFC Bank Customer Care's response
                Dear Customer,

                For us to look into your concern. Request you to provide us your registered contact details and issue details on the below link bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

                Anay,
                HDFC Customer Service Assistance.
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                  I
                  Im.navneetsingh
                  Nov 10, 2017
                  Resolved
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                  Address: New Delhi, Delhi

                  Hello,
                  I am having one hdfc salary account in india but now i moved to canada and no more working in that company so not operating my hdfc account but when i logged in i found it gone into - 3500 inr which is not justify according to rbi gudline.
                  I am in canada and i am not returning to india atleast two more years so not able to go bank inperson to close account. What should i do please help.
                  Thanks

                  Navneet singh dodiya
                  Dec 11, 2017
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 10, 2017
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I request you to share your complete issue, account detailsand registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                  -Manoj
                  HDFC Bank Customer Assistance
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                    S
                    Swayam sharma
                    from Delhi, Delhi
                    Nov 10, 2017
                    Resolved
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                    Address: Karnal, Haryana

                    I got a loan emi for 1 year which earlier i wanted it to be for 2 years so i called hdfc customer care on 31october regarding the respective and i was miss guided by them as they told me to first cancel the loan for 1 year and then only a loan for 2 years can be provided and on 8th november i called up customer care again regarding this and then i was told that once a loan is applied then loan can not be applied again. So i request you to provide me loan as i was miss guided earlier and i request you to provide me loan as i would not be able to pay the whole amount at the same time. I will be very thankful to you.
                    Dec 13, 2017
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 11, 2017
                    HDFC Bank Customer Care's response
                    Dear Swayam,

                    I request you to share your Loan details and registered contact info to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                    -Manoj
                    HDFC Bank Customer Assistance
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                      D
                      Danish Alim Khan
                      Nov 10, 2017
                      Resolved
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                      Resolved

                      Good morning,

                      Since last 7 days i am not able to carry any transaction.

                      Then it was told to me to deposit kyc which i did through net banking on 4th november and till now it's not updated.

                      It was told me only to working days needed to update if you do from net banking.

                      I called several times to hdfc nri customer care also.

                      Really it was very bad experience with hdfc i never expected this type of situation i am going to face.

                      Kindly do the needful and updat me the status by when can i start my transactions.
                      Dec 15, 2017
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 14, 2017
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Your email has been received vide ref id[protected]. We will investigate in the matter and respond to you within 3 working days.

                      -Anay
                      HDFC Bank Customer Assistance
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                        A
                        achuj2003
                        from Chennai, Tamil Nadu
                        Nov 10, 2017
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                        Its been 7+ years of relationship with hdfc which made me to take a decision on applying for fasttag from hdfc. But i am really so much disappointed the registration process. I have done the payment and uploaded the signed document as well on 5th nov 2017 but i didn't got any acknowledgement mail or any sort of communication about that, which is really worrying. And now i really don't know whether my application is went through or i need to do anything else to get this done. Please help me on this.

                        Fasttag application number : hfr008358
                        Nov 30, 2017
                        Harsha Kiran A's response
                        Please let me know any update on this?
                        Dear Customer,

                        I request you to share your card, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                        -Anay
                        HDFC Bank Customer Assistance
                        Hi Team,

                        I have applied for fastag and received the same from HDFC, But unfortunately am not able to access my account through retail login. i have tried by providing different login options. and non of your team available through toll free to help me on this.
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                          S
                          Sayali Mestry
                          from Mumbai, Maharashtra
                          Nov 10, 2017
                          Resolved
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                          Resolved

                          Address: 400060

                          To,
                          The manager.
                          Hdfc bank
                          I had deposited my cheque in my salary account. My personal reason i was on leave for 1 month that'sway my salary was not credited in my account. Your bank person (Mrs. Priya from marol branch) told me that your account shifted in saving account because your salary not credited in your account.in this period i was deposited one chequq in my account but 1560/- rs. Deducted directly from my account without any intimation. So i deposited 10000/- rs. On dated 01.11.2017 cash as per your rule, but till this deducted charged not credit in my account. So i request you please look in to this matter seriously & reply me in urgent basis.
                          I request you that please inform to your customer when any salary account shifted in saving account.

                          Thanking you,
                          Your customer.
                          Dec 12, 2017
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 11, 2017
                          HDFC Bank Customer Care's response
                          Dear Sayali,

                          I request you to share your account number, charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                          -Manoj
                          HDFC Bank Customer Assistance
                          There is only options to view recent transactions. But no option to view the entire transaction History. is there are not. How can i get the full transaction history .
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                            S
                            samareshmandal
                            from Noida, Uttar Pradesh
                            Nov 10, 2017
                            Resolved
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                            Resolved

                            Hi,

                            I am samaresh mandal having a credit card with no - xxxx6988. I have tried to pay rs12000 on 22nd but that did not work. I tried to do that on 23rd also but did not work. So i dropped a cheque at indirapuram, ghaziabad (Up) atm.

                            I have some auto payment registered for mobile bill, but i received a message that the payment not successful. Then i checked and come to know my card is is not credited with rs12000 yet. Then i sent email and called on[protected] times but after waiting long time arnd 30min+ that did not work.

                            Then i received a call from from hdfc and it was told that pay the amount using neft and sent a email to customer service to let them know that it was not my problem. So there will be no extra charge. I did that but i don't have any response on that and i see lots of extra charges on card. Then again i had a call with hdfc and they said your card is blocked, so first payment minimum amount atleast and then let us know. So i paid again and called them regarding the charges and etc. But i did not receive any update by call back or by email or by sms. So i stopped paying further and following on that. As i can't waste my time and money on this repeatedly. Also due to this my cibil score is also hampered.

                            Now i decided unless and until i get update and solution on the above charges i will not pay a single money.

                            Please help on this.

                            Thanks.
                            +2 photos
                            Dec 14, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 13, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to elaborate on your queries along with the following details to the below e-mail id to enable us to do the needful. 1.Name as mentioned in the card account, 2.Last four digit of your credit card (xxxx xxxx xxxx 1234), 3.Contact number as updated in the card account and latest contact number. 4.Email address as updated in the card account. You may write to us at [protected]@hdfcbank.com and we shall assist you.

                            -Anay
                            HDFC Bank Customer Assistance
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                              D
                              dipeshsona
                              from Gurgaon, Haryana
                              Nov 10, 2017
                              Resolved
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                              Resolved

                              Address: Hyderabad, Andhra Pradesh, 500019

                              Hello,
                              I am really frustrated with hdfc bank. I am a doctor (General physician) and i have a salary account in hdfc bank. I decided to take 'hdfc freedom' credit card but when the envelope arrived i was surprised to find a different card: 'solitaire card' i didn't required this card as it didn't fit my requirement. When i asked why this error they said madam you are a woman and this card is good for woman. Who gave them right to decide what is good for me or not.

                              I asked them to cancel/deactivate this card immediately which they said they will do after an application. I wrote the application and thought the issue was resolved. To my horror i received an email for annual fees of another credit card (Again solitaire) which i never received physically by mail. I don't even know the card no. Which the bank believes i have and am supposed to pay the annual fees for them.

                              I have taken multiple rounds of the bank and the still the issue is not resolved and the branch manager is saying that i need to pay the annual fee for the card (Which i never received and used). I am surprised with the callousness and attitude of bank and it's employees.

                              Just wanted to share this and hoping that some one higher in authority will read and resolve this issue. Else i am soon going to request my hospital to change even the saving account and close hdfc account for good.

                              Thanks,
                              Akanksha
                              Cust id: 72186699
                              Dec 12, 2017
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 10, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have taken note of your comments expressed with regard to credit card and you may look forward to receiving a response to the e-mail id within 3 working days. The reference number for this interaction is [protected]. We request you to bear with us in the interim.

                              -Bejoy
                              HDFC Bank Customer Assistance
                              Sir,

                              sub:loan stmt reg

                              ref: two wheeler vehicle loan no:43558267. vehicle no:TN20 CK6747

                              I have need my two wheeler loan a/c details and statement.Please give the statement immediatly.

                              Thanking you

                              Yours

                              V.NATARAJAN
                              18, RAM NAGAR, TIRUR P.O
                              TIRUVALLUR 602 025

                              PHONE [protected]
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                                S
                                Sahanur Alam Barbhuiya
                                from Badarpur, Assam
                                Nov 9, 2017
                                Resolved
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                                Resolved

                                Address: Cachar, Assam, 788003

                                Guys don't misguide with your customer becouse you people can't afford brad and butter without us don't cheat with customers
                                Tele caller told me you have pre approve a credit there is no charges like monthly annuly fee required. After issue the credit card i show the statement then i found one insurance policy issue against my credit card which is totally unknown for me. If possible refund my money otherwise i'll go for legal procedure
                                Thanks& regards
                                Sahanur alam barbhuiya
                                Ph no. [protected]
                                Customer id_54603562
                                Dec 11, 2017
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 10, 2017
                                HDFC Bank Customer Care's response
                                Dear Mr. Barbhuiya,

                                we understand from your mail that you wish to cancel One Assist program enrolled on your card account. We would like to inform you that due to security reasons we are unable to process your request through mail. Hence, we request you to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL. We also request you to contact the below mentioned numbers to cancel One Assist Program. India Toll Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in.

                                -Manoj
                                HDFC Bank Customer Assistance
                                I am unable to understand, why the following amount has been deducted from my account saying "MCTF 28-02 [protected] Excess Db SU"

                                Is there any limit for depositing the money from an online account?
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                                  R
                                  Ravichandran Narayanan
                                  from Thiruvananthapuram, Kerala
                                  Nov 9, 2017
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                                  I am muthulakshmi. I am doing hdfc securities derivative account. Demat account no is 59696364. I have pending payment still not yet received. When i receive sir??? My mobile number is-[protected] thanks lots... Still there is no response answers from your side,,, please clarify my pending payment,, on monday morning they called me and said they will make payment pendings in two days but no response,, why i am not getting my derivatives account details also,, it's always shows incorrectly,, please send me the details of my account details,,, once again thank lots,, since past 6 months it's going like this,,
                                  HDFC Securities customer support has been notified about the posted complaint.
                                  Nov 10, 2017
                                  Updated by Ravichandran Narayanan
                                  I am Muthulakshmi. I am doing HDFC securities derivative account. Demat account no is 59696364. I have pending payment still not yet received. When I receive sir??? My mobile number is-[protected] thanks lots, , please send me derivatives account section contact phone number because they say it's trading section please contact derivatives account section but they are not giving proper answers, , I want my balance pending money for further investments, , , please consider and do the best on time, ,
                                  Nov 10, 2017
                                  Updated by Ravichandran Narayanan
                                  I am Muthulakshmi. I am doing HDFC securities derivative account. Demat account no is 59696364. I have pending payment still not yet received. When I receive sir??? My mobile number is-[protected] thanks lots, , , every time they say it's derivatives account section, , please send me derivatives account section contact phone number, , I need my pending payment balance money, it's useful for my future investments, ,
                                  Nov 10, 2017
                                  Updated by Ravichandran Narayanan
                                  I am Muthulakshmi. I am doing HDFC securities derivative account. Demat account no is 59696364. I have pending payment still not yet received. When I receive sir??? My mobile number is-[protected] thanks lots, , pending payment in my account, since last 6months, I do know i am not getting any proper account details and information about my pending, , please clear it first, I lost my interest
                                  My account details, , HDFC securities trading account id[protected], , I am doing my trading in F&O, ,
                                  Nov 11, 2017
                                  Updated by Ravichandran Narayanan
                                  I am Muthulakshmi. I am doing HDFC securities derivative account. Demat account no is 59696364. I have pending payment still not yet received. When I receive sir??? My mobile number is-[protected] thanks lots, , pending payment in my account, since last 6months, I do know i am not getting any proper account details and information about my pending, , please clear it first, I lost my interest
                                  My account details, , HDFC securities trading account id[protected], , I am doing my trading in F&O, derivatives account trading, , please send me derivatives account details also contact phone number
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                                    Sadhana Thiagarajan
                                    from Chennai, Tamil Nadu
                                    Nov 9, 2017
                                    Resolved
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                                    Resolved

                                    Address: Chennai, Tamil Nadu

                                    I have ordered air pump compressor through Amazon and I paid Rs.659 using hdfc NetBank. After some days I have returned it. While tracking the return status, they have mentioned that refund has issued to your bank. But I did not get it yet. If the refund not credited in my account on or before October 28th, 2017, they asked to discuss with bank. I have attached screenshots for your reference.
                                    +2 photos
                                    Dec 13, 2017
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 11, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Sadhana,

                                    I request you to share your customer Id, date and time of transaction and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                    -Manoj
                                    HDFC Bank Customer Assistance
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                                      kundan754
                                      from Firozpur, Punjab
                                      Nov 9, 2017
                                      Resolved
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                                      Resolved

                                      On 9/11/2017 around 5:07 pm. I was doing online payment of 30, 000 at cuims.in by my debit card. My account no is [protected]. This account is in jharkhand. At transaction time the net got slow and transaction was not completed but money was deducted. The amount was instantly deducted but when i checked that website again there the payment was not done.
                                      Contact no. - [protected]
                                      Dec 14, 2017
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 13, 2017
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We note that the account number shared by you is incorrect and therefore we are unable to check on the same. I request you to share correct 14-digit HDFC Bank Account number, the mobile number that is updated in the account and the date and amount of the transaction that you are referring to at [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line.

                                      -Bejoy
                                      HDFC Bank Customer Assistance
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