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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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R
rahulgrover3008
Nov 3, 2017
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amount debited from my payza account but transaction failed

Address: New Delhi, Delhi, 110018

I added 17500 in my payzapp wallet. First i transferred 5000 to my friends bank account but transaction got failed and then transfer other 5000 to other mobile number, it got transferred. First transaction was not successful, neither i got it back in my payzapp account nor to to my friends bank account but deducted from payzapp. Please refund my 5000 to my payzapp or to my friends bank account.

Registered # [protected]...
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susrithk
from Bengaluru, Karnataka
Nov 3, 2017
Resolved
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Hi, my account no. Or mobile no is [protected], i had added 10000.00 (2 times 5000.00) on 30th october 2017 from hdfc credit card to payzapp wallet, the amount as been deducted from credit card but it is not loaded or added to the wallet. Kindly reversel the amount or check and do the needful please, on the same day i had called hdfc credit card customer care they told me to wait for 5 days so that amount will be reversed but it as not happened kindly any one help me in this regard please...
Dec 12, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 03, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your card number and registered contact details with complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
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    H
    Haanu
    from Ludhiana, Punjab
    Nov 3, 2017
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    Address: Ludhiana, Punjab
    Website: PayZapp(payzapp.biz.hdfcbank.com)

    Transaction to load inr 5000 in payzapp wallet failed, however, money got deducted from sbi credit card.

    I tried calling payzapp customer support, however failed to connect. It is always busy.

    I really don't where to go, whom to call and how to fetch my money back. Please look into this concern and get it resolved at earliest.

    Thank you in advance.
    HDFC Bank customer support has been notified about the posted complaint.
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      K
      Kirtisparab
      from Mumbai, Maharashtra
      Nov 3, 2017
      Resolved
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      Resolved

      Address: Mumbai City, Maharashtra

      I have taken admission for mcom 2 by using my debit card due to network issue i made the payment of admission twice. One got submitted and want my another one back. This incident happened on[protected]. I informed hdfc customer care regarding this problem dey informed me to wait for 3days to get the refund but still didn't get any refund. As the admission taken in mumbai university and the application number of admission is 243812.
      Dec 5, 2017
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 03, 2017
      HDFC Bank Customer Care's response
      Dear Customer,

      Kindly help us with the complaint/reference number you may have received for us to look into the matter.

      -Anay
      HDFC Bank Customer Assistance
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        P
        Pravee23071979
        from Mannarakkat, Kerala
        Nov 3, 2017
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        I have added 10 k from sbi credit card to payzapp eallet. Money got deducted from card but not reflecte din payzapp. Kindly help me out.
        I had made this transaction on 3rd november 2017.
        Once money is deducted from card, it shows an error that "there is a problem encountered in the app". Money is not refunded into card. Also money is not added into payzapp. My payzap mobile number is [protected].
        dude same issue i also faced yesterday, on 3 rd nov, "the app error encounterd " and money deducted from credit card but not reflected in app, i sent an email to [protected]@payzapp.in and got reply.
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          J
          from Vijayawada, Andhra Pradesh
          Nov 3, 2017
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          I don't remember that when i got cal from hdfc ergo insurance group.. But they issue a insurance policy with my hdfc credit card.. It happened without my willing. At lost i got a message bearing policy number [protected] on 31/10/2017 evening 7.49 pm...
          Actually i don't need any policy. Please rectify the same. Cancel my policy. Save my money in my card.
          HDFC ERGO General Insurance customer support has been notified about the posted complaint.
          Nov 03, 2017
          Updated by [email protected]
          My policy number isr payment of Rs 8124.00 toward your PA lead ref no PN[protected] through Credit Card.
          Iam not request u for the updation of insurance
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            C
            choudhary1267
            from Dindigul, Tamil Nadu
            Nov 3, 2017
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            Address: Faridabad, Haryana, 121001

            I received my new card one month ago, in first statement there are some unnecessary charged for rupees 1299. When i called to customer care they didn't explain about this. It s very bad experience of your credit card. So please help me about this or if you can not solve this issue then close my credit card account. I don't want this type of ridiculous service.
            HDFC Bank customer support has been notified about the posted complaint.
            Nov 03, 2017
            Updated by choudhary1267
            Name - Mrinal Rawat
            contact - [protected]
            Email - [protected]@gmail.com
            CardLast digits - 9233
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              D
              Deepu1987
              from Chandigarh, Chandigarh
              Nov 3, 2017
              Resolved
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              Resolved

              Address: New Delhi, Delhi, 110059

              I was using hdfc credit card since 4 years. I always pay my bills on time always. One day lost my card, so i block it and dont issue the card, but they renew my card and add a renew charges in my bill statement. However i fight and solve this issue. And made full payment of purchase value. Now after some time, i receive a bill from hdfc asking 750 rs. I asked hdfc they said late payment. So i request for reversal, then they reverse and then after next week they again ask for late payment of 750 rs., then i again asked for the same issue, then they asked for 100 rs. For full and final settlement. So i pay 110 rs. And after some time, hdfc sent me 1500 rs. Bill for late payment.

              So this kind of thing is happening with the common person and even dare to ask to big players who loot their money.

              This kind of activity is mostly done by hdfc as i discuss with other users.
              The hidden scam of thag of common person money.
              Dec 5, 2017
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 03, 2017
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to share your card and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

              -Anay
              HDFC Bank Customer Assistance
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                M
                Mallik23
                from Hyderabad, Telangana
                Nov 3, 2017
                Resolved
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                Resolved

                Address: Hyderabad, Andhra Pradesh, 500072

                In the process of adding my money 5000 rs from credit card to payzapp account the process got failed, but my money got deducted and it didn't get added into my payzapp account.
                I lost my money in this process and when i'm trying to call payzapp customer care number no one is responding back and sometimes the phone number doesn't work at all. So, please help me to get refund my money back.
                Dec 16, 2017
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 06, 2017
                HDFC Bank Customer Care's response
                Dear Customer,

                We are sorry for the unpleasant experience you had with us. We request you to provide us with your registered contact details and issue details at the below given link. http://bit.ly/2aJ9wGW. Mention Ref ID PZ[protected] so that we can check the issue & help you with the same.

                Anay,
                HDFC Bank Customer Assistance
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                  A
                  Ashish Kavdiya
                  from Mumbai, Maharashtra
                  Nov 3, 2017
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                  Address: 560076
                  Website: payzapp app

                  Hi sir,
                  I have transferred 5000/- from pay zapp wallet to my bank account. The transaction in payzapp wallet shows successful but the money was not credited to my bank account.

                  I am trying to reach the customer care from yesterday but no luck it is always busy.
                  Transaction date is 01/11/2017

                  Please help me on this issue at the earliest.

                  Thanks,
                  Ggs chaitanya
                  HDFC Bank customer support has been notified about the posted complaint.
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                    M
                    Mohit Khunger
                    from Ludhiana, Punjab
                    Nov 3, 2017
                    Resolved
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                    Resolved

                    Address: Muktsar, Punjab, 152026

                    R/p sir
                    We the customer o[censored]r bank a/c no [protected] ur bank manger lost the milling card of r frim satluj rice nd gen mills
                    Nw the bank manger cant listn r problem so we r requesting u tht plzz take some action on bank manger nw still they are nt in his office right nw so plz request u to plz talk wit bank manger
                    Satluj rice nd gen mill
                    Hdfc bank muktsar
                    +1 photos
                    Dec 11, 2017
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 06, 2017
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We request you to email us at [protected]@hdfcbank.com and elaborate on your complaint further so that we can check and assist you with your concerns.

                    -Bejoy
                    HDFC Bank Customer Assistance
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                      S
                      Sheenam Choudhry
                      from Bareilly, Uttar Pradesh
                      Nov 3, 2017
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                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201305

                      Cancellation of one assist membership
                      I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 7132 without my concern on date:30/10/2017. How can this setvice be avtivated when i didnt even activate my card till 1st. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

                      Oneassist relationship number : 3012116
                      Name :- sheenam choudhary
                      Mobile no. :- [protected]
                      Credit card number ending :- 7132
                      HDFC Bank customer support has been notified about the posted complaint.
                      [protected]

                      hdfc credit card - Comment #2904404 - Image #0
                      Credit standing or your financial stability..
                      Because of IT not matching.. today morning I go to my ca I check my it return 2016-17 at official site.. it matches.. I printout of my ITR-V form at official site..

                      hdfc credit card - Comment #2904415 - Image #0
                      Hi,

                      I already Submitted the declaration form for Signature Mismatch no response received from the department, But my Credit Card isn't issued to Yet.

                      Please help me for the same on urgent basis.
                      It's just a Priority for your Customer.
                      Even when I am using correct PIN it is givinge error as incorrect PIN. Last week I reset PIN and used it once so it was successful but when I used it second time it gave me same error even after using correct PIN. In using HDFC money back credit card. Please suggest. Thank you!
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                        M
                        Manindra Kumar Yadav
                        from Vijayawada, Andhra Pradesh
                        Nov 3, 2017
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                        Address: Hyderabad, Andhra Pradesh

                        Hi, actually my money is deducted from the payzapp wallet, and not credited to the beneficiary account, this happened on 28th of december and i am sending a screenshot of this transaction for further details and i am waiting for last more than 5 working days for the solution and not getting proper solution for this.
                        My mobile number is [protected].
                        Kindly provide me the proper solution to this.
                        And whenever i tried to call customer care from any mobile number not response voice will come to hear.
                        Can you pls tell me what should i do?
                        +1 photos
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                          H
                          hemlikhar
                          from Gurgaon, Haryana
                          Nov 3, 2017
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                          Address: Gurgaon, Haryana, 122001

                          My tranasction id:[protected]kh81pt1
                          Amount failed from payzapp app and amount deducted but not refunded back
                          My number - [protected] i have done a 5000 transaction on 28th oct 2017, 14:18:02 to transfer to my icici bank account but amount failed and amount has been deducted and my amount was not credit back into my payzapp account.
                          I given complaint they said it will take 5 working days today is 8 th working still they are not refunding my amount back.
                          Plz refund my amount back right i need that money its very urgent
                          +1 photos
                          HDFC Bank customer support has been notified about the posted complaint.
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                            Z
                            zahee65
                            Nov 3, 2017
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                            Address: Bangalore, Karnataka

                            I owned a hdfc regalia credit card which had an offer of 12 complimentary lounge access free across india every year. I had been using this offer but suddenly hdfc decided to remove this offer without any kind of email or sms notification. Due to this, i was charged for the lounge access in june and july. When i complained regarding this, hdfc customer care blatantly replied that they had updated their website.

                            I don't think this should be allowed, as any thing chargeable should be informed by a message or email or post.
                            HDFC Bank customer support has been notified about the posted complaint.
                            Nov 03, 2017
                            Updated by zahee65
                            Also just to update, as mentioned above I was charged for the lounge access twice, first on 22nd June (for 2 people, amount: 3523.50 + GST around 600) and then again on 8th July (for 1 person, amount: 2132 including GST). On complaining several times I got a reply from HDFC that they would be refunding 1 persons visit charge, but even that was not done due to which I was further charged a late payment fee of Rs 480 on my card statement!
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                              K
                              kodai ashok
                              from Chennai, Tamil Nadu
                              Nov 3, 2017
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                              Address: 624101

                              I am a hdfc bank credit card holder. The bank has auto debited rs.1299/- from my credit card number ending with 7733 without my concern on 02/11/17. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-.

                              Name : ashokkumar. K
                              Mobile no : [protected]
                              Credit card number ending : 7733
                              HDFC Bank customer support has been notified about the posted complaint.
                              Oct 29, 2017
                              mantujyoti's response
                              plz change my mobile no to my credit card account
                              My old mobile no [protected].is alredy damged.reactive my new mobile no [protected]
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                                R
                                Ravichandran Narayanan
                                from Thiruvananthapuram, Kerala
                                Nov 3, 2017
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                                Hello sir,,, i wanted to know,, why you are making pending payment in my account, since last 6months, i do know i am not proper account details and information about my pending,, please clear it first, i lost my interest
                                My account details,,
                                Id[protected]
                                There's no email reply also, they are not given proper answers,,, i hope get a good news soon,, thank you
                                HDFC Securities customer support has been notified about the posted complaint.
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                                  R
                                  rahul281092
                                  from Delhi, Delhi
                                  Nov 3, 2017
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                                  Website: HDFC payzapp

                                  Hi,
                                  I have transferred rs. 5000 to a wrong icici account from my hdfc payzapp account. It was supposed to be sent to my account[protected] but it got transferred to another account[protected].
                                  Transaction id[protected]su9

                                  I was a mistype in the last two digit of account number. Typed 71 instead of 17, while the other things was right like beneficiary name & ifs code. Don't know how transaction got success.

                                  I visited both the banks and told about the incident but didn't get response to reslove.

                                  Please help me out and to get my money back, please support so that guy can return the money back.

                                  Thanks,
                                  Rahul
                                  E-mail: [protected]@gmail.com
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  This is with regard to the previous mail which is have dropped you on 19th December 2017. The Beneficiary bank (ICICI Bank) needs my bank, HDFC Bank (PAYZAPP) to cooperate and provide sufficient support for the easy and safe recovery of my fund of Rupees 3000.

                                  This is so ridiculous that when the beneficiary bank (ICICI Bank) is ready to support where in HDFC bank (PAYZAPP) is lease bother not cooperating with me.
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                                    M
                                    Mohd Aijaz
                                    from Adoni, Andhra Pradesh
                                    Nov 3, 2017
                                    Resolved
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                                    Resolved

                                    Address: 509001

                                    Cancellation of one assist membership
                                    I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 1847 without my concern on date:02/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

                                    Oneassist relationship number : 3014647
                                    Name :- mohd aijaz
                                    Mobile no. :- [protected]
                                    Credit card number ending :- 1847
                                    Dec 4, 2017
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 03, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We request you to write to us with your queries from registered email id to [protected]@hdfcbank.com to enable us assist you accordingly.

                                    -Manoj
                                    HDFC Bank Customer Assistance
                                    Dear Customer

                                    Greetings from OneAssist...!

                                    We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2558492 & the refund will get processed in 7 working days.

                                    Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                    Regards

                                    Sagar

                                    (Team OneAssist)
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                                      Y
                                      yogi1404
                                      from Pune, Maharashtra
                                      Nov 2, 2017
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                                      Address: Faridabad, Haryana

                                      Hi,
                                      My name is yogesh shende. I joined a company in the year 2013 and that company opened my salary account in hdfc bank but didn't gave any basic terms and conditions of salary account. I left that job and joined new company. At that time my account balance was less than rs.10, 000 and after 3 month i saw that rs.398 is being charged on my account as asd deduction. It happend without any notification or sms. When the same charge were made on my account three times then i withdrawn all the remaining balance. And now i. E. After 3 years it is showing negative balance about -8000rs. I am totally shocked and worrying about the same.
                                      Can you please suggest me any way that what should i do. Can it be waived or i will have to pay all these amount..

                                      Yogesh shende
                                      My acount no : [protected]
                                      Registered mobile no : [protected]
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      I have made transaction 31october 2017 of 4000 to SBI through bhim app. It was failed to transfer the money to bank so please refund the money to my account as soon as possible my registered mobile [protected].. It is very urgent to me.. please refund me as soon as possible..I am sending attached document as a proof

                                      without notifying me, hdfc bank added negative balance in my account. - Comment #2904455 - Image #0
                                      without notifying me, hdfc bank added negative balance in my account. - Comment #2904455 - Image #1
                                      without notifying me, hdfc bank added negative balance in my account. - Comment #2904455 - Image #2
                                      I used my debit card to fill disel on my car on 20'th oct 2017, the bill was not came but i received a message on HDFC to amount of 1500 was dedited your account . Kindly refund my amount

                                      Narration : POS 541919XXXXXX1047 PATHY AND CO POS DEBIT

                                      Ref.no :[protected]

                                      My number is [protected]
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