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HDFC Bank Complaints & Reviews

2.9
Updated: Apr 15, 2026
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M
mdashfaq11
from Mavelikara, Kerala
Nov 5, 2017
Resolved
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I tried many times to update my hdfc bank acc. With aadhar card no. Through netbanking and atm. At the end of transaction, got the message update aadhaar number - success. But the update remained unsuccessful. For other banks, i have successfully updated my aadhar number.

This issue i discussed with customer relationship officer, he told to update the address same as of in aadhar, then try. Then also, update is not successful.
They could have completely tracked and updated the reason if final phase not getting successful. This is making the requirement of going bank and paper work.
Dec 11, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2017
HDFC Bank Customer Care's response
Dear Customer,
Kindly mail us at [protected]@hdfcbank.com from registered email ID along with Customer Id, issue details and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.
-Manoj
HDFC Bank Customer assistance
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    Niharika Kumar
    from Mumbai, Maharashtra
    Nov 5, 2017
    Resolved
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    Address: Thane, Maharashtra, 400615

    Hdfc is the worst bank for taking any service from them.
    In the name of service they are just looting people and making a fool out of them.
    I had an outstanding of 90000/- and paid 55000/- out of the entire amount.
    I agree that i missed some payments but then again i am making regular payments.
    Issue is they have put a lot of dpd's in my cibil. I have an icici card also and there are hardly any dpd's in it but this hdfc is just looting people.
    They harass people in the name of service.

    Due to their cibil report, i am unable to get any personal loan. They continued to put dpd and ruined my cibil. Useless bank and service.
    Dec 9, 2017
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 05, 2017
    HDFC Bank Customer Care's response
    Dear Customer,

    I request you to share your card number and registered contact details with complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Manoj
    HDFC Bank Customer Assistance
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      P
      Prabha Goswami
      from Meerut, Uttar Pradesh
      Nov 5, 2017
      Resolved
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      Address: Nainital, Uttarakhand, 1111111111
      Website: Googal

      Sir i am prabha goswami. My problem is refund the money. How many times i was complain hdfc bank hldwani ntl but my money not refund. Hdfc staff not support very bad service to your hdfc bank chember no.6 and enquiry employee didn't give any help, information i was complaint date 28_8_17time 5:00pm again fifteen days after than after one week no response i fill dled form online my amount was not reached nios office but payment cutted by bank do something
      Dec 12, 2017
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 06, 2017
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your complete issue, account details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected]in the subject line. Will assist you better.

      -Manoj
      HDFC Bank Customer Assistance
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        Ram Singh Karireeya
        from Bandikui, Rajasthan
        Nov 5, 2017
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        Address: Panipat, Haryana, NDH037
        Website: [email protected]

        I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 4311 without my concern on date:17/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

        Name :- ramsingh
        Mobile no. :- [protected]
        Credit card number ending :- 4311
        HDFC Bank customer support has been notified about the posted complaint.
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          A
          ashlesha waghmare
          from Mumbai, Maharashtra
          Nov 5, 2017
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          Address: Mumbai City, Maharashtra, 40032
          Website: Myntra

          I have return the product purchased from online shopping site myntra. But i did not get the refund amount from the bank. I have raised the complaint about this to myntra also but they given me the confirmation about refund. They instantiated the return amount to the bank. Myntra has provide me the the bank reference number is - [protected] but still i did not received the amount.
          Kindly look into this asap.
          HDFC Bank customer support has been notified about the posted complaint.
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            A
            anurag.thakur2017
            from Delhi, Delhi
            Nov 5, 2017
            Resolved
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            Address: Gautam Buddh Nagar, Uttar Pradesh, 201303

            Hi,

            I had submitted the application online for hdfc fasttag on 3rd november 2017.

            My application reference number is : hfr008386
            All the documents were uploaded online along with signed application.
            Also, i had paid amount of rs300 online via credit card.

            Since then i haven't been able to check the status of my application. Customer care number given by hdfc [[protected]]is really bad and nobody replies on that.

            Also post submittal of application, neither i received any notification when i will be getting the fasttag or anything else needs to be done on my end.

            Its sad to see that a good initiative by the govt of india is being wasted by banks. I am regular customer of hdfc from last decade but really have to say, the way fasttag initiative is being taken up by bank is not upto the mark.

            Regards
            Anurag
            Nov 23, 2017
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 07, 2017
            HDFC Bank Customer Care's response
            Dear Customer,

            Kindly share us your contact details so that we can assist you. Alternately, please email at hdfc.[protected]@sahaj.co.in or reach us directly at [protected] & [protected] for any further clarification/information if required.

            -Bejoy
            HDFC Bank Customer Assistance
            Nov 09, 2017
            Updated by anurag.thakur2017
            I have sent an email to hdfc.[protected]@sahaj.co.in on 8th November but haven't got any reply back yet.
            Also [protected] number comes switched off while nobody picks up the call on the other number [protected]
            Its been two days I am trying these numbers but no reply.

            I never knew getting fasttag online would be so much cumbersome else would never have applied from HDFC.

            I am surprised that HDFC bank can't get my contact details on the basis of application reference number hfr008386 which was provided by the bank itself. I had submitted my contact details, even my home address there.

            Regards
            Anurag
            Nov 23, 2017
            Updated by anurag.thakur2017
            Have received the fast tag...It was due to a technical issue on HDFC side.
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              V
              vasu raj Singh
              from Bengaluru, Karnataka
              Nov 5, 2017
              Resolved
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              Resolved

              Address: Bangalore, Karnataka

              I was placing an order from food panda with value 285.51, during processing payment for the order through netbanking amount got deducted from my account with message "duplicate request received with same parameter".
              Please note: order was not placed as food panda didn't receive amount but it got deducted from hdfc bank.

              Order date: 5th nov 2017
              Website: food fanda
              Contact no: [protected]
              Order no: s4ga-7cyi

              Please refund this value as soon as possible.
              Dec 6, 2017
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 05, 2017
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to share your complete issue, along with transaction details, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

              -Bejoy
              HDFC Bank Customer Assistance
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                R
                raghuatr
                from Perambalur, Tamil Nadu
                Nov 5, 2017
                Resolved
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                Resolved

                Address: Salem, Tamil Nadu, 636141

                I already referred my problem with hdfc credit card that they debited ₹900 for policy illegally without my permission.in my unbilled statement policy titled as (Hegic-crdt shld & fl cvr).
                After my complaint they doesn't refund my amount. Instead they added another one way to debit my money that is smart emi for this they debited ₹100 + tax 30 or more.
                Smart emi will debit ₹900 as ₹300 for 3 months for this ₹100+tax.
                I complaint through consumer complaints but there is no response. They simply punish me again through smart emi charge ₹100+tax for ₹900 policy.
                So please cancel the policy (Hegic-crdt shld & fl cvr) and refund ₹900+₹100 (Smart emi).
                My humble request pls avoid such a fraudulent way of collecting money from the valuble customers hereafter.
                Dec 9, 2017
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 05, 2017
                HDFC Bank Customer Care's response
                Dear Customer,

                I request you to share your card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                -Anay
                HDFC Bank Customer Assistance
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                  P
                  Pagadala Suryamohan
                  from Hyderabad, Andhra Pradesh
                  Nov 5, 2017
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                  Address: 500045
                  Website: PAYZAPP

                  Hai,

                  On 3rd of this month i had transferred the amount of 15000 to my hdfc bank account from payzapp. Inner amount was debited from my pay zapp but not yet credited in my bank account from last two days iam trying to contact the payzapp customer care no but no one is responding also i had dropped a mail to payzapp support.

                  Kindly try to help out
                  Nov 05, 2017
                  Updated by Pagadala Suryamohan
                  my contact number is [protected]
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                    S
                    Sra1karne
                    from Hyderabad, Telangana
                    Nov 4, 2017
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                    Address: Hyderabad, Andhra Pradesh, 500039
                    Website: Amount deducted from Payzapp, but not added in to my HDFC Bank Account

                    Dear Team,

                    I've transferred Rs 5000.00 on 02nd Nov, 2017. from my Payzapp wallet to my HDFC Bank Account. payzapp balance is showing as ' 0 ' but, not yet added in to my HDFC Account.

                    Firstly it was showing as " Funds could not be Transferred " & Few mins Later it was automatically deducted, & not yet Added in to my HDFC Account.

                    Txn ID:[protected]

                    i was trying to contact you HDFC payzapp customer service, but, its always busy

                    Attached the debit snap sort .please refund the money to Payzapp wallet..

                    my Registered Pazapp Number: [protected]
                    HDFC Bank customer support has been notified about the posted complaint.
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                      L
                      lipsa rani rout
                      from Bengaluru, Karnataka
                      Nov 4, 2017
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                      Address: 603103

                      Dear team,

                      I've transferred rs 5000.00 on 02nd nov from my hdfc credit card to payzapp (Mob no-[protected]) still payzapp balance is 0 showing.

                      Bal got debited from my credited not credited to hdfc payzapp link, tried to calling hdfc payzapp customer service its busy always, send the mail its auto reply no other response. Very worst experience.

                      Attached the debit snap sort. Please returned the money to my credit card rs 5000 or credit to payzapp of my money rs 5000.00. Donot want to use payzapp once again.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        M
                        Mishrarm
                        from Noida, Uttar Pradesh
                        Nov 4, 2017
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                        Resolved

                        Address: Ghaziabad, Uttar Pradesh, 201010

                        I spoke to one of the agent on 23rd sep 2017 regarding pre closure of on going jumbo loan and was advised that a. C. Has been closed and i don't have to pay any monthly emi from october if i pay the whole amt remaining including iinterest and other charges... On the same day i paid 50000 towards the loan... There was no money deducted in oct towards loan... I did not rcvd any msg or phone stating that some amt is still left...
                        Then i got a text msg on 31st october stating "your bank a/c *7303 will be debited for rs.10698.01 towards payment of hdfcbank creditcard ending 1668 on 03/nov/2017. Kindly ignore if paid."
                        I thought it might have been sent in error. But money was deducted on 3rd nov.. I called customer service and was advised that there was some payment left from previous jumbo loan and also a new jumbo loan was started.. I bought new jumbo loan on 22nd sept which i agree.. But what i don't understand why 10698 was charged.. The remaining amt left out of loan and interest should have been charged.. But they charge me a full monthly emi as well... I was told by the agent on 23rd sept that i don't have to pay any emo going forward... I registered a complaint against this on 3rd nov and was advised will get a call from supervisor in 24 hrs.. Which i did not rcvd... This is complete ignorance for the customer. I had some other payments to be made... I asked them to listen to call on 23rd sept... But no one called me
                        I want my money back which has been charged extra to me... I am ok to pay the remaining amt and interest but not the emi of 3860... I want the money to be refunded as i am running out of fund... It was to pay my other bills... I have been a prestigious customer and looking for some collective solution towards this... Firstly you charge money on my credit card for hdfc ergo policy without my consent and now this shut has happened. I wonder this is how you deal with your customers.. I want the complete reimbursement of money. Hope you look into this matter and sort asap... Otherwise i would have to escalate this further if possible...
                        Dec 5, 2017
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 04, 2017
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        I'll ensure this is taken up promptly. Please share your complete concern, Card No. & registered contact details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                        -Anay
                        HDFC Bank Customer Assistance
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                          P
                          pallavi kathal1
                          from Chennai, Tamil Nadu
                          Nov 4, 2017
                          Resolved
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                          Resolved

                          Hi there were few transctions around during the period of august 2017-september 2017 which have failed but still there is no refund till date. The recent transaction shows card unload/load failed but no refund till date. The total amount of transaction exceeds 35k. Request to look into this and resolve. Also my credit card has been debited for the transaction.
                          Dec 9, 2017
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 06, 2017
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are sorry for the unpleasant experience you had with us. We request you to provide us with your registered contact details and transaction details at the below given link. http://bit.ly/2aJ9wGW. Mention Ref ID PZ[protected] so that we can check the issue & help you with the same.

                          Anay,
                          HDFC Bank Customer Assistance
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                            P
                            parashuram parashu
                            from Firozpur, Punjab
                            Nov 4, 2017
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                            Address: 560097
                            Website: payzapp

                            Nov-1st i have transford 5000 rs from payz app to my hdfc acount, amount was deducted from payz app but amount not credited to my account, transuction faild showing, messege its showing within 5 days it will return to payz app but already 4 days over still not recived, kindly revers the amount asap,

                            Cal center not responding any cals and mails,

                            Transuction id[protected]yv37el6
                            Nov 04, 2017
                            Updated by parashuram parashu
                            kindly updat the status
                            I made transaction of rupees 5000 and 3000 through payZapp and amount of the same was deducted from my account but don't show in APP and not refund to in my account so you are requested to refund amount in my account my telephone number is[protected].
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                              K
                              kunal20017
                              from Bengaluru, Karnataka
                              Nov 4, 2017
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka, 560037
                              Website: Payzapp

                              Hi
                              I transferred 5000rs from payzapp wallet to icici bank account[protected] on 2nd nov 2017. It showed my status as success but money hasnt credited into my account. I called icici bank customer care where they informed that no such transactions have happened. When i called payzapp team they informed me that i have to get some # paper from icici bank.
                              I attached failure as well as successfull transaction reciept. We all can see that in failure transaction status no date is mentioned where as in successful transaction screenshot has date of transfer.
                              Dec 9, 2017
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Nov 04, 2017
                              Updated by kunal20017
                              Please find my contact no ; [protected] and [protected]
                              Nov 06, 2017
                              Updated by kunal20017
                              I transferred 5k on 02/11/2017 to my bank account but the money has not got credited yet.Its been so many days I have not got any mail from Payzapp side.
                              I continously tried to call Payzapp people but no one is picking the call or the number is busy.Its really shocking that the bank like HDFC is serving their clients like this.Either let me know whether you people are going to return back my money in my wallet or not or I should go consumer court to sue you all.

                              Below are the details of my transaction :

                              Naration : Card Unload
                              TXN ID :[protected]
                              Account ID : [protected]
                              Verified Support
                              Nov 08, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              For us to look into your concern. Request you to provide us your registered contact details and issue details on the below link bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

                              Anay,
                              HDFC Customer Support Assistance.
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                                H
                                Harvey Lopez
                                from Bengaluru, Karnataka
                                Nov 4, 2017
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                                Address: 560005
                                Website: www.hdfcbank.com/htdocs/common/E_TOLL/index.html

                                Have paid for a fastag at the hdfc fastag site it has taken my cc payment and debited the a/c. But did not generate any receipt or ref number. The toll free no. Does not work neither email id or physical address. Seems a fake site. Called hdfc cc divn they have approved the payment and hdfc has nothing to do with fastag it's only a payment gateway.
                                Dear Customer,

                                I request you to share your account/card details, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                -Bejoy
                                HDFC Bank Customer Assistance
                                Even I had applied for HDFC Fastag on Nov1st after that no further communication from HDFC. The toll free number is good for nothing. No one picks it. More or else this is HDFC FASTAG SCAM. I am classic account holder, if this is how they treat customer. I am going to close the HDFC classic saving account.
                                Dont go for HDFC Fastag. They have allotted this servcies to Sahaj. Both Sahaj and HDFC Fastga team are worst in servcies. I have closed my account.

                                Mail never replied and call never Picked. Go for Paytm Fastag
                                Worst customer support from HDFC fast tag...
                                [protected] customer service number 24/7 in busy...

                                Why the hell they detect money, if they not able to provide the service

                                Going to transfer my salary account from HDFC..
                                Once again Worst service..
                                hi
                                I have raised a complaint regarding my fastag "'HBL=[protected]'".
                                As per the below mail they have mentioned it has been fixed. But i am not able to pass through toll gates.
                                And your call center is pathetic nobody pick the call. I am really frustrated. Not sure if all of HDFC products will be like this.
                                I had a great respect for HDFC but now I feel helpless.
                                So let me know if the fastag issue can be fixed, if not i will throw this sticker and get from another service provider.
                                Hdfc fastag customer service very poor they don't have email no phone number l am give one stars for fastag friends don't buy hdfc fastag
                                HDFC Fastag Debit the amount from Fastag stating Adjustment charges.
                                What adjustments they have made with anybody I do not know?

                                Customer care is always busy, if available no proper response from them.

                                Customer Care team do not have much knowledge or not trained properly to answer our queries.
                                Hi I have purchased hdfc fastag card but I didn't receive any mail to activate my account (wallet id) can any one guide me. Also, their is no response from customer care hone and email.
                                i am trying to cancel the fast tag attached with the car. i have sold the, got new car and new fast tag.
                                the problem is i m not able to cancel or suspend the old fast tag. the help line is useless. most of the time only ringing. even some one attends, no one can understand the the voice and their guidance. The operator wants me to note down a email ID, he could not spell it correct pronunciation of characters. it's a long mail ID, which is not published in website also.
                                I requested to SMS the email ID, which they say can't do.

                                overall worst customer service. not worth to have a HDFC fastag.
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                                  A
                                  Ajit Yadav1989
                                  from Delhi, Delhi
                                  Nov 4, 2017
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110019
                                  Website: [email protected]

                                  Previous night i'm buy something products nd pay bill our credit card but few hour messeges in my registered mobile so, 4 same amounts extra transect in my a/c.
                                  So, please take action in my complaint, nd reply me immediately. My credit card no. : [protected]

                                  Transacted amounts 1. 1600
                                  2. 1600
                                  3. 1600
                                  4. 1600

                                  Thnkx,

                                  Regards,
                                  Ajit yadav
                                  M : [protected]
                                  Dec 5, 2017
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 04, 2017
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  I request you to share your complete issue, along with card no, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                                  -Bejoy
                                  HDFC Bank Customer Assistance
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                                    Ashwin john
                                    from Hyderabad, Telangana
                                    Nov 4, 2017
                                    Resolved
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                                    Resolved

                                    Address: 500080
                                    Website: HDFC PAYZAPP

                                    My registered mobile number for payzapp is [protected]. Yesterday ie., on 3rd november i tried to send rs.5000 to my friend's payzapp number from my payzapp wallet. The transaction failed. The whole thing is explained below:-
                                    My wallet balance before the transaction was rs.10000. But somehow two transactions happened which are showing under my recent transactions tab. One was named 'card unload' and another was a failed transaction. After all this, my wallet balance became zero. Kindly refund my money back. The details of the two unknown transactions (Due to which my money is lost) are given below. I am also attaching the screenshots of the transactions.
                                    Transaction id:[protected]
                                    Transaction id:[protected]iw24rs7
                                    Dec 16, 2017
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 15, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    The transaction done on 03-Nov-2017 of Rs.5000/- twice was failed. However, the refund has been credited to PayZapp wallet on 09-Nov-2017 and same amount was utilized for further transactions.

                                    Anay,
                                    HDFC Customer Service Assistance.
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                                      V
                                      Vikash Shrivastava
                                      from Mumbai, Maharashtra
                                      Nov 4, 2017
                                      Resolved
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                                      Resolved

                                      constant messages of loans

                                      Hi,

                                      I am an hdfc customer, and i am fed up with their constant loan messages. I couldn't find a proper link from them where i can register for such complaints, looks like its a one-way road. Daily i have been receiving messages on an interval on 5 to 10 minutes loan messages which is annoying and irritating. I would like that these messages should stop immediately

                                      Regards...
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                                      Jyoti Lagachu
                                      from Idukki, Kerala
                                      Nov 4, 2017
                                      Resolved
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                                      Resolved

                                      Address: 600028

                                      Hi, my name is jyoti lagachu. I applied for a credit card and i got all the verification also and saying that in process. But it's been almost more than two weeks then also i am not getting the card and they have mentioned that my credit card process has been completed. And also i am not able to tracking the status of my credit card application. So plz help me out on this.
                                      Thanks &warm regards
                                      Jyoti lagachu
                                      Reference number is
                                      [protected]s1.
                                      Dec 9, 2017
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 06, 2017
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have taken note of your comments expressed with regard to credit card and you may look forward to receiving a response to the registered e-mail id in 3 working days. The reference number for this interaction is [protected]. We request you to bear with us in the interim.

                                      -Anay
                                      HDFC Bank Customer Assistance
                                      My name Mahaveer DaudhiaI i am trying HDFC costumer care so many times but no body response...all constumer busy...15 mint I was in line...but no body...response...very bed costumer care service...i really feel bed that i am using HDFC credit card...but future...i will not use HDFC bank credit card service..poor service...

                                      Thanks

                                      Mahaveer Daudhial...
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