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Nov 06, 2017

Updated by Jaldu Srijahnavi consumer complaints logo
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ConsumerComplaints.in › HDFC Bank › HDFC Bank — hold funds on salary account
HDFC Bank — hold funds on salary account

2 Reviews
Ja Jaldu Srijahnavi on Nov 6, 2017
Mark as Resolved

My name is : Jaldu Sri Jahnavi

Problem : INTER-BRN CASH CHG INCL GST charges @ 177 without prior info to customer...

When i tried reaching through phone banking, just say transferring cal to concerned department but that never happened, calls get cut in between. Very irresponsible to address the query. I had spend more than an hour in reaching customer support but nothing has been resolved, then just escaped by passing the call and get it cut.


Complaint Status
[Nov 06, 2017] HDFC Bank customer support has been notified about the posted complaint.
HDFC Bank Customer Care's response, Nov 06, 2017
Dear Customer,

I request you to share your complete issue, account details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Complaint comments 1 Comment Updated: Nov 6, 2017
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Ja Jaldu Srijahnavi
0 minutes ago


I have mailed with all my details and explanation of problem as mentioned below:-

By 2nd november i had 0.93/- balance in account, the same day with that narration mentioned in problem i had a deduction of 0.93/- and 176.07/- is displayed as negative balance, once i transffered funds that 176.07/- has been deducted with no specification display in account statement but that amount is being showed as "Hold Funds"so i could not see that 176.07/- transaction in account statement hence closing balance displaying as 234/- but when i check account balance it is displaying as 57.03/

When i googled that narration i got few cases of deduction 177/- from other users... Its my thought that this 176.07/- is also regarding that narration deduction only because 0.93+176.07= 177/- only

I need clarification on three things:-
*What is that narration all about, why that deduction happened that too without any prior info.??
*If amount got deducted why it is not showing in account statement.??
*Why my account funds are being hold ??

Please address atleast though this way

Thanking you.

Nov 09, 2017

Updated by anurag.thakur2017 I have sent an email to hdfc.[protected]@sahaj.co.in on 8th November but haven't got any reply back yet.
Also [protected] number comes switched off while nobody picks up the call on the other number [protected]
Its been two days I am trying these numbers but no reply.

I never knew getting fasttag online would be so much cumbersome else would never have applied from HDFC.

I am surprised that HDFC bank can't get my contact details on the basis of application reference number hfr008386 which was provided by the bank itself. I had submitted my contact details, even my home address there.

Regards
Anurag

Nov 23, 2017

Updated by anurag.thakur2017 Have received the fast tag...It was due to a technical issue on HDFC side.

Nov 05, 2017

Updated by Pagadala Suryamohan my contact number is [protected]