HDFC Bank Complaints & Reviews

I have transfer[protected] rs by payzapp app. From my sbi credit cad. But money was not transfer in payzapp and debited my credit cad. I contact payzapp customer care number[protected] but this number is not received call. Every time this number getting bg. Then i call hdfc customer care number date[protected]. And your customer exicutive said please contact payzapp coustmar care. Today is[protected] but my money not returned. So please help and answer me fast and i needed my money next day. If don't take my money tommorow i will go consumer court.

I called hdfc bank on nov 4, 2017 as my account was debited twice towards my quarterly lic installment payment. The customer rep reporting to ravi. [protected]@hdfcbank.com spoke to me. She was pitching for card up gradation. I clearly mentioned to her that i want her to address my concern related to wrong debit of lic premium. She even promised a call back to me @ 2:00 p. M on monday nov 6, 2017. I waited for the call hoping my incorrect debit of lic premium will be credited to my account. On november 7, 2017 i again called up hdfc bank i waited on the call for 45 mins before speaking to a rep. I asked him to check the earlier call log so that he knows the issue. To my surprise the executive told that there are no call log found. He can only see a request from my end to upgrade my card. I asked him to cancel the request immediately. He lied to me stating that he had cancelled the up gradation request. He gave me a ticket kolc[protected] regarding my wrong debit towards the lic installment. Today i got a sms from hdfc regarding a new card getting issued to me, i also got the pin no. I have no clue that where is this card and when i am going to get the card. My existing atm card is not getting accepted. I have no cash as my atm card is inactive. Worst part is the new card is linked to my current account and not my savings account.

Amount debited from my account but transaction due network slowness issue while transferring the amount to another account via payzapp. amount not credited to other account still deducted from my account. dropped a mail to mail id provided in the app but no further updates afterwards even after 8 days of incident . pl look into the matter ASAP.

Date of incident : 01/11/2017
Account num : [protected]
Ifsc : HDFC0001756

I do not want this one assist wallet service.
They did not tell me how to cancel after calling sooo many times as well.
First I have called to their customer support then they said it will get cancel & after two days I have got a msg from oneassist stating that it is renewed.
Such a game they are playing with me.
Already they did it one year before and now doing the same.
Please help me out.

Dear respected sir/madam my saving account on hold [protected]. Before 3 days from my account hold a bank man come in my house to inform me that if a pay minimum 2000 rupes credit card payment. I said to i will pay before 10-11 november. He said ok. But on 8 november from my account balance detected -36000 rupes. I have no money, i'm not rich. I know how to i spend on my home. They not give me any type of warning. Now what i do. I have no money. Please help me.

Dear hdfc team,

My account number is '[protected]' and my name is p. Harish. From last 5 moths lots and lots of money is deducting form my account without any intimation even though it is 'salary account'.

Please refund all the amount back. I'm very unhappy with your services.

If this is not resolved i'm gonna file a case against your bank. Please take this as a serious matter.

Regards,
Harish

Hello
I am having a Corporate Salary Account with HDFC Bank over 5 years at Kharadi Branch, Pune. My name is Tanumoy Ghosh and my registered email id with HDFC is [protected]@ymail.com.
HDFC Bank has incorrectly debited Rs. 885 from my account and after several follow-ups they have reversed partial amount i.e. Rs. 750 back to my account. On further enquiring I have been told that rest of the amount i.e. Rs (885 – 750) = Rs. 135 is deducted for GST and already paid to the Government, hence they won’t be reversing that amount.
My concern is that HDFC have made an incorrect deduction on my hard earned money and how the money being invested / used are solely internal to them but why shall I be liable to bear the amount being a customer when the mistake is from HDFC side, if someone needs to bear it then it should be by HDFC Bank itself as they made the mistake not me but it has been put on me being a customer.
I have tried to reach HDFC from every possible channels right from their Support Team to MD, but none of them turned out to be helpful yet to resolve the matter entirely. Hence I am putting it over here, so that people become aware how HDFC is dealing with people’s money being one of the top rated bank in Corporate Sector.
Below are the date-wise happenings:
19th September, 2017: I have got a recorded call claimed to be HDFC Bank and the number seems to be from Chennai which says that my existing debit card ending need to be blocked as the card details are detected for a security risk and HDFC Bank will re-issue a same category Debit Card without any charge. I took it serious as the call took full 16 digits of my debit card correctly.
I have addressed this to HDFC Customer Support over email ([protected]@hdfcbank.com) to verify whether the call was real or fake.

20th September, 2017: I called Phonebanker explaining the recorded call that I have received on 19th September, he checked and confirmed me that my card is at potential risk and need to be blocked, on the same call itself I get the card blocked and get a request raised for a new card.
Then I have received an email from Riskcontrol.[protected]@hdfcbank.com confirming that the existing card is blocked and they would re-issue a new card.

27th September, 2017: I have received a response from [protected]@hdfcbank.com vide reference number[protected] confirming that the recorded call on 19th Sept on which I enquired was the case from HDFC Bank, so that was a re-assurance to me that it was a real initiative from HDFC Bank only.

5th October, 2017: I have been charged with Rs. 885 with Narration: "DEBIT CARD ISSUANCE FEE”.
I have called HDFC Phonebanker and raised a complaint regarding the incorrect amount deduction as for agreeing on re-issuance of new debit card I have been earlier told that it’s a HDFC Bank Security initiative and it won’t attract any charges.
I took it to twitter to @HDFCBank_Cares and they have asked me to email them the details at [protected]@hdfcbank.com with Ref No. TW[protected], I did the same but unfortunately no response received till today after repeated follow-ups.

12th October, 2017: I waited for a week but received no communication from HDFC inspite of calling Phonebanker and mailing to them as instructed to me in Twitter.
Then, I have dropped an email to my Customer Relationship Manager Ms. Anjana Jha (anjana.[protected]@hdfcbank.com) and got the partial amount Rs. 750 refunded to my account on 16th October, 2017.
On enquiring about why the additional Rs. 135 not refunded I got a call from Kharadi Branch Person named Priyanka and she informed me that it has been charged as GST and cannot be refunded. My case was registered vide number #PUNC[protected].
Till date when I ask Anjana for an update, I got to know that either they are not getting any reply from Kharadi Branch or they are still awaiting for approval from Kharadi Branch and this way a month has passed since the incorrect deduction been made from my account.
I have also called to the Risk Control Team of HDFC Bank (+91 044 –[protected] that my Branch has deducted money for the new debit card which is not aligned with what they said me initially while requesting me to take a new debit card. They told me that they used to send instructions to the corresponding branches, but at times the branches do mistakes and for that I need to take it up with Branch and they won’t be interfering in it.

21st October, 2017: I realised that it might need a push from higher management to prioritise the matter to Kharadi Branch.
Hence, I filled up a Grievance Redressal Form - Savings Account in HDFC site briefing the matter and received an automated response from Grievance.[protected]@hdfcbank.com vide reference number[protected] that it will be responded in 2 working days but nothing received as of yet.
At the same time, I took the MD’s Mail ID from HDFC site and mailed at [protected]@hdfcbank.com regarding the matter and again no response.
I have followed up on both the Grievance as well as MD’s mail if I get a response on that.

My Customer Relationship Manager, Ms. Anjana Jha has clearly instructed to revert the GST amount i.e. Rs. 135 but don’t know what Kharadi Branch is doing from so long and even not giving me a clear update on my matter.
Regards
Tanumoy Ghosh

Dear sir,

This is to inform you that myself rajesh kumar r/o village and post office dulehar, tehsil haroli, distt una. Himachal pradesh having hdfc bank account number xxxx in your mall road branch ludhiana, having ifsc code xxxx.

Sir, i want to clarify that my salary account is opened on my residence proofs of himachal pradesh in hdfc mall road branch ludhiana punjab, and i am working in m/s happy steels pvt ltd. Kanganwal road ludhiana as assistant manager billing and accounts.

I also want to clarify that i do not have any residence in ludhiana punjab, self or rented, and i used to up/down on bike daily to my office which is 85 kilometers from my native place.

I am applying for personal loan from a long period due to my requirement, as i have talk so many time your head office chandigarh office with mam seema, mam kabita and so many others of your executives, and also the executives of my parent branch mall road ludhiana, when i apply from himachal pradesh, our parent branch executives says that they can not approve the loan on the basis of application of himachal pradesh
On the other hand my parent brach is not approving the loan amount because i do not have any residence proof of ludhiana punjab, they says that i have to arrange rent deed from ludhiana anywhere, then they can approve
One the basis of suggession made to me by your executives i arrange rent deed on the residence proof of my factory coleague,
And the another online application was filled as per the guidelines of your executives, after that they process the application,
My loan amount is only rejected because my coleague refuses to show his residence property.

Now i want to know how can i apply for loan, it can not be approved in himachal pradesh because i am not working in himachal pradesh,
On the other hand it also can not be passed because i do not have any residential proof/property in punjab.
I want to know, why my loan is not approved, when all the shown documents were as suggested your executives,

And i want to tell you that my loan is not approved only due to your executices only

An early action in this reference will be highly appreciated.

I applied online for fastag through hdfc fastag program. I made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr008657. I had received e email with the reference number. I have also submitted application online. It doesnt show any acknowledgement nor any confirmation for further process. Since then i have been trying to contact on the toll free number but no one picks up. There are no updates regarding my application/money whatsoever. Let me know what is the status

Hi support team,

Date of 07-nov-2017 i have transferred 5000rupees to payzap account and amount is deducted from credit card. Today 08-nov-2017 the balance showing in the app is 'null'. I don't know where is gone my total balance. Please help me out

Payzap customer care number is getting busy from morning i do not know whether customer care people or there or not.

Thank you

Regards
Ashoka c

A slry account was open by the last company i was working and i left my job last year and i stopped using hdfc slry account a few time ago i open my net banking and saw there is negative balance of nearly 4000rs i dnt get any information about hdfc converted my slry a/c to savings. This is not good management system, and right now i am not working anywhere i can't pay this much amount now so please wave off this negative balance and close this hdfc bank account it will be good for me i don't wanna continue this account.

Reply asap

My email id is [protected]@gmail.com

I am holding a saving account in hdfc bank for past 5 years. I wish to bring to your notice that an amount of rs.39, 000/- (Rupees thirty nine thousand) has been debited from my account on 4th day of november 2017 at 19:36:30 not executed by me.

The transaction came to light when i have seen the msg received from bank.

My account details are

Name:- shincy sudevan
Account no:- [protected]
Type of account: saving a/c

I request you to take up this matter urgently to help me to recover my money.

Dear team,

Today i had mad a one transaction payzapp to my bank account, balance has been deducted but still not credit in bank account request you please check and arrange to credit balance in bank account.

When i tride t make transaction, i got the error the system had error please try again but amount was deducted and not crdedit in beneficiary account

Payzapp account number:- [protected]
Name:- maninder singh

Hello my name is sankar chowdhury. I have transacted rs 3000/- from my payzapp wallet to my sbi a/c no [protected] on 3rd nov 17 at 11.01 am but the txn is failed. But till now money not refunded by payzapp team i contacted to customer support team over mail but no response or reply received. My payzapp wallet
Ph no is [protected]

Pls register it as complain against payzapp and take quick and bold action

Hi,

I have made a transaction of rs. 5000/- to my axis bank account on 5th november 2017 from payzapp app. But amount not transferred to beneficiary account and neither credited back to my payzapp, i tried calling customer service no one is answering the call and every time it is saying busy.
Kindly requesting you to resolve this issue.

Regards,
S n phani kumar
[protected]

I had a hdfcergo car insurance policy no. [protected] whuch was due to expire on 4th nov, 2017.

Hdfcergo had called me on 2nd nov for renewal and i had agreed to renew the policy online for which i made a payment of rs 16882/- on 2nd nov through a payzapp link provided by them.

The payzapp transaction id is[protected].

I am calling their customer care from past 6 days but they are not renewing my policy. My complaint no. Is 20160398.

My policy is expired now and they are not giving any response.

Please take up this matter with the company.

Thank you

Divjot singh

I have been hdfc customer for more than 10 years. I have joint account with my mom n lately it has been observed that there has been trasaction on her debit card. There has been misuse n laundry of nearly 18000 till now. When checked through net banking it shows money withdrawn at atm but my mom has not withdrawn any money n card seemed to be with her. I m really worried for such huge amount. Please help me.

Hi, i ordered one product from amazon on 6 november. And i cancelled it after debit card payment. I got message from amazon that they have refunded my amount to hdfc. But bank has not refunded that amount to me yet. I have to do few urgent transactions. So please resolve this issue early. That is the big amount. My account number is [protected].

I had applied for hdfc credit card which is duelt received... How ever upon checking my back credit card statement i noticed that i have been charged for one assist membership fee... I haven't raised request for one assist membership nor did i have authorised the bank for the same... Means the membership was charged without my consent... Despite of calling customer care several times no one picks up calls in the customer care center... There fire the issue hasn't been solved yet... I want my refund back and want an answer from bank how can they charge for a service without the consent of the customers

Card ending with:4176

My credit card has expired, and its been 2 months. I have not received my new credit card. I have tried to call on customer care no. [protected],
[protected] and[protected]. There is no one to pic up the phone.
Though i am getting calls from credit card department asking to pay my dues.

This is highly inconvenient and i will never suggest any one to with hdfc bank.