| Address: Chennai, Tamil Nadu, 600039 |
Hi,
I have been a customer of hdfc bank. My atm card expiry year was 2022. I didn't raise a request for a new debit card. I got a message as your request has been submitted. Its dispatched, the card was not delivered to my address. I was charged for the atm return charges of 59/-. I have not been intimated for the charges. When i went through my bank statement only i came to knew it its been more than a month, i am chasing them for the money return. Each person provides me a different solution.
I visited the nearby branch twice, they didn't respond me at all. Finally, they said me to submit the complaint through call. I ranged to the customer care number, they didn't connect to the customer agent at all.
I raised a complaint twice where for one request i received a reply stating that they tried to my number where my number was engaged. I called to the landline number, the guy who handled my query responded and the full amount was refunded to your a/c, the reason for the replacement of atm card was due to the replacement of all debit card into the chip based model.
But still i didn't receive my money back. I raised it with grievance people, what they suggested was, based on the finance bill with 18% of gstwe have deducted you the amount of 59/- and we have refunded 50/- to your account. Still i am chasing up for the remaining amount. Where the 9/- goes. What is the reason, there was no proper explanation provided from the bank end.
Dec 4, 2017
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 31, 2017
HDFC Bank Customer Care's response Dear Customer,
Kindly mail us at [protected]@hdfcbank.com from registered email ID along with Customer Id/card number, issue details, charges details and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.
-Manoj
HDFC Bank Customer assistance