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HDFC Bank Complaints & Reviews

2.9
Updated: Apr 15, 2026
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HDFC Bank reviews & complaints page 1101

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Z
zahee65
Nov 3, 2017
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Address: Bangalore, Karnataka

I owned a hdfc regalia credit card which had an offer of 12 complimentary lounge access free across india every year. I had been using this offer but suddenly hdfc decided to remove this offer without any kind of email or sms notification. Due to this, i was charged for the lounge access in june and july. When i complained regarding this, hdfc customer care blatantly replied that they had updated their website.

I don't think this should be allowed, as any thing chargeable should be informed by a message or email or post.
HDFC Bank customer support has been notified about the posted complaint.
Nov 03, 2017
Updated by zahee65
Also just to update, as mentioned above I was charged for the lounge access twice, first on 22nd June (for 2 people, amount: 3523.50 + GST around 600) and then again on 8th July (for 1 person, amount: 2132 including GST). On complaining several times I got a reply from HDFC that they would be refunding 1 persons visit charge, but even that was not done due to which I was further charged a late payment fee of Rs 480 on my card statement!
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    K
    kodai ashok
    from Chennai, Tamil Nadu
    Nov 3, 2017
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    Address: 624101

    I am a hdfc bank credit card holder. The bank has auto debited rs.1299/- from my credit card number ending with 7733 without my concern on 02/11/17. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-.

    Name : ashokkumar. K
    Mobile no : [protected]
    Credit card number ending : 7733
    HDFC Bank customer support has been notified about the posted complaint.
    Oct 29, 2017
    mantujyoti's response
    plz change my mobile no to my credit card account
    My old mobile no [protected].is alredy damged.reactive my new mobile no [protected]
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      R
      Ravichandran Narayanan
      from Thiruvananthapuram, Kerala
      Nov 3, 2017
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      Hello sir,,, i wanted to know,, why you are making pending payment in my account, since last 6months, i do know i am not proper account details and information about my pending,, please clear it first, i lost my interest
      My account details,,
      Id[protected]
      There's no email reply also, they are not given proper answers,,, i hope get a good news soon,, thank you
      HDFC Securities customer support has been notified about the posted complaint.
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        R
        rahul281092
        from Delhi, Delhi
        Nov 3, 2017
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        Website: HDFC payzapp

        Hi,
        I have transferred rs. 5000 to a wrong icici account from my hdfc payzapp account. It was supposed to be sent to my account[protected] but it got transferred to another account[protected].
        Transaction id[protected]su9

        I was a mistype in the last two digit of account number. Typed 71 instead of 17, while the other things was right like beneficiary name & ifs code. Don't know how transaction got success.

        I visited both the banks and told about the incident but didn't get response to reslove.

        Please help me out and to get my money back, please support so that guy can return the money back.

        Thanks,
        Rahul
        E-mail: [protected]@gmail.com
        HDFC Bank customer support has been notified about the posted complaint.
        This is with regard to the previous mail which is have dropped you on 19th December 2017. The Beneficiary bank (ICICI Bank) needs my bank, HDFC Bank (PAYZAPP) to cooperate and provide sufficient support for the easy and safe recovery of my fund of Rupees 3000.

        This is so ridiculous that when the beneficiary bank (ICICI Bank) is ready to support where in HDFC bank (PAYZAPP) is lease bother not cooperating with me.
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          M
          Mohd Aijaz
          from Adoni, Andhra Pradesh
          Nov 3, 2017
          Resolved
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          Resolved

          Address: 509001

          Cancellation of one assist membership
          I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 1847 without my concern on date:02/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

          Oneassist relationship number : 3014647
          Name :- mohd aijaz
          Mobile no. :- [protected]
          Credit card number ending :- 1847
          Dec 4, 2017
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 03, 2017
          HDFC Bank Customer Care's response
          Dear Customer,

          We request you to write to us with your queries from registered email id to [protected]@hdfcbank.com to enable us assist you accordingly.

          -Manoj
          HDFC Bank Customer Assistance
          Dear Customer

          Greetings from OneAssist...!

          We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2558492 & the refund will get processed in 7 working days.

          Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

          Regards

          Sagar

          (Team OneAssist)
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            Y
            yogi1404
            from Pune, Maharashtra
            Nov 2, 2017
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            Address: Faridabad, Haryana

            Hi,
            My name is yogesh shende. I joined a company in the year 2013 and that company opened my salary account in hdfc bank but didn't gave any basic terms and conditions of salary account. I left that job and joined new company. At that time my account balance was less than rs.10, 000 and after 3 month i saw that rs.398 is being charged on my account as asd deduction. It happend without any notification or sms. When the same charge were made on my account three times then i withdrawn all the remaining balance. And now i. E. After 3 years it is showing negative balance about -8000rs. I am totally shocked and worrying about the same.
            Can you please suggest me any way that what should i do. Can it be waived or i will have to pay all these amount..

            Yogesh shende
            My acount no : [protected]
            Registered mobile no : [protected]
            HDFC Bank customer support has been notified about the posted complaint.
            I have made transaction 31october 2017 of 4000 to SBI through bhim app. It was failed to transfer the money to bank so please refund the money to my account as soon as possible my registered mobile [protected].. It is very urgent to me.. please refund me as soon as possible..I am sending attached document as a proof
            I used my debit card to fill disel on my car on 20'th oct 2017, the bill was not came but i received a message on HDFC to amount of 1500 was dedited your account . Kindly refund my amount

            Narration : POS 541919XXXXXX1047 PATHY AND CO POS DEBIT

            Ref.no :[protected]

            My number is [protected]
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              J
              Jiniraj VR
              from Paravur, Kerala
              Nov 2, 2017
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              Address: Thiruvananthapuram, Kerala, 695033
              Website: hdfc

              I am Veena V Pavithran & Jiniraj VR, customer HDFC Home Loan HDFC Vazhuthakad Branch Trivandrum Kerala. My account no is[protected]. I had received home loan amount of 15 lakhs by instalments last year from HDFC Bank Vazhuthakad Home loan Branch Trivandrum Kerala State. Since I need 5 more Lakhs to complete my home construction, I recently approached the bank for extension/maintenance loan. As per my application, HDFC Bank allotted 4 lakhs in favour of me but disbursed 1.5 lakhs only in August 2017. Now they are refused to disburse the balance 2.5 lakhs. Please give them direction to disburse the rest amount.
              HDFC Bank customer support has been notified about the posted complaint.
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                D
                Deepak Royal Pandey
                from Noida, Uttar Pradesh
                Nov 2, 2017
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                Address: Faridabad, Haryana, 121003
                Website: payzapp

                Dear sir mne payzapp m apne sbi credit card se 4000 rs add kiye vo add ho gye phir mne apne canara account m 4000 rs transfer kiye payzapp se or transaction failed ho gyi or payzapp wallet m se money bh debit ho gyi or mere account m bh money credit nh hui h 28 oct ko mene ye transaction ki thi transaction fail hone k baad mne payzapp ko mail bhi kiya unhone reply kiya ki 5 working days m money refund ho jaygi but abh tk nh hui h solve my problem sir nd refund my money
                HDFC Bank customer support has been notified about the posted complaint.
                Nov 02, 2017
                Updated by Deepak Royal Pandey
                Mera email id naveen.[protected]@gmail.com h
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                  S
                  sridhar chit
                  from Adoni, Andhra Pradesh
                  Nov 2, 2017
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                  Address: Hyderabad, Andhra Pradesh

                  I have transferred money from my payzapp wallet to my back account on 30-oct-2017 money not credited in my bank account but debited from my wallet. In payzapp the transaction is showing as success but it is showing some red circle for the amount.I have been waited for three days still money is not credited in my bank account .How can i get my money back please help me.
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                    O
                    Omkarsawroop
                    from Mohali, Punjab
                    Nov 4, 2017
                    Resolved
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                    Resolved

                    Address: Jalandhar, Punjab, 144002

                    I have bought two products from flipkart.. one I phone 7 and second mobile is of vivo.
                    There they have shown at 0% EMI through HDFC BANK CREDIT CARD
                    But now they are sending me message at 14% EMI..
                    That means on the approximate shopping of 50000 they are charging me 14 % extra..

                    Both flipkart.com and hdfc are not showing the proper response. Both told me to approach other.. That's not our fault..

                    It's a open fraud.. There is no fun of making fool of a person openly..

                    Kindly resolve my issue and wave off my extra money which they have charged me
                    I am not going to pay any extra money for that
                    Help me resolve it..
                    Thank you

                    MB [protected]
                    Dec 7, 2017
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Nov 04, 2017
                    Updated by Omkarsawroop
                    Pl note the card no..
                    [protected]..
                    Registered mb no is [protected]
                    Of my dad. ASHWANI KUMAR
                    Verified Support
                    Nov 06, 2017
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    You may login to your account online and update your KYC details under accounts tab > Request > Confirm KYC details. You may also write to [protected]@hdfcbank.com for further assistance.

                    -Manoj
                    HDFC Bank Customer Assistance
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                      S
                      sam4snow
                      Nov 2, 2017
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                      Website: www.hdfcbank.com

                      Cancellation of one assist membership
                      I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 5703 without my concern on date:1/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

                      Oneassist relationship number : 3014742
                      Name :- salim khan
                      Mobile no. :- [protected]
                      Credit card number ending :- 5703
                      HDFC Bank customer support has been notified about the posted complaint.
                      I transferred 3000 rs from payzapp to my sbi acount. But ana error is occured i didnt get my money back till now. When i call the cust care the nmbr doesnt exist. Today is your told 5th working day.. your service is so so bad
                      Dear Salim,

                      Greetings from OneAssist..!

                      We are very sorry to hear about your experience and regret the inconvenience caused to you.

                      We have forwarded your details to our team and they shall update you with the current development on your case.

                      We appreciate your patience in the interim.

                      Regards

                      Brijesh

                      Team OneAssist.
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                        S
                        syamwpro
                        from Hyderabad, Telangana
                        Nov 2, 2017
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                        Address: Hyderabad, Andhra Pradesh, 500055

                        Yesterday night I am trying to money from credit card to account by using payzapp I added money to payzapp wallet, money was added and send to my personal account but money deducted from payzapp but not credited to bank account, amount is 5000 and tranction id is:[protected]zY30zJ4
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                          M
                          Mujahid Omer
                          from Mustafabad, Haryana
                          Nov 2, 2017
                          Sep 16, 2023
                          This thread was updated on Sep 16, 2023
                          Resolved
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                          Resolved

                          dc intl pos txn markup + st

                          Address: Kurukshetra, Haryana, 136119

                          Hi,

                          I just found out that an amount of ₹ 3, 677.80 was deducted from my account as of today. I haven't done any foreign or international transactions whatsoever.

                          And what's with the insane deduction?! As i searched online, i see people with just 40 or 50 ₹ issues, but this is staright up 3k₹!

                          Ref. No. Mir[protected]. Dc intl pos txn markup+st[protected]mir[protected]br...
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                          P
                          Prashant Pranshu
                          from Mumbai, Maharashtra
                          Nov 2, 2017
                          Resolved
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                          Resolved

                          For a delhi - mumbai flight booking of rs 6077 done through smartbuy on 14th sep, 2017 through hdfc netbanking which was cancelled after talking to cleartrip & indigo on 17th sept, 2017 (With all relevant details forwarded to smartbuy) the refund hasn't been processed even after almost one and half months of continuous follow up via emails and calls.

                          Never ever i have seen such pathetic customer care, where even after one and half months of raising the issue there is no clue on at what stage the refund process is and also when it will be processed, they are absolutely clueless about what they are dealing with.

                          I request immediate refund of my money.
                          Dec 4, 2017
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 02, 2017
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          I'll ensure this is taken up promptly. Please share your complete concern, Account No./Card No., transaction details & registered contact details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                          -Anay
                          HDFC Bank Customer Assistance
                          Nov 16, 2017
                          Updated by Prashant Pranshu
                          SmartBuy Ref No : [protected] the payment was made through HDFC NetBanking from my Savings Account.

                          My contact number is [protected].Please refer attached screenshot for details.Also, call me for any more details that you need.

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                            I
                            Indraja Devabhaktuni
                            from Bengaluru, Karnataka
                            Nov 2, 2017
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka

                            Hi,

                            Recently i noticed that the following have been deducted from my account in below txn without my notice.

                            1. Dc intl pos txn markup+st[protected]mir[protected] charged 5637.10.
                            2. Dc intl pos txn markup+st[protected]mir[protected] charged 321.74.
                            3. Cc[protected]xxxxxxx9398 autopay si-tad charged 3312.

                            I don't see the need of deduction of money. Even i didn't do any transaction. I need proper explanation on this issue with viable supporting evidence if not then i must get my money back. Hopping for your positive response.
                            I have also provided the image.
                            Dec 6, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 03, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            I request you to share your account, transaction and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                            -Anay
                            HDFC Bank Customer Assistance
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                              C
                              chirag.gowda
                              from Mumbai, Maharashtra
                              Nov 2, 2017
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                              Address: 560103

                              On 1st nov 2017, i tried to upload 5000 rupees two times to the pay zapp wallet but only 5k credited to my wallet remaining 5k not credited but total 10 k debited from by credit card ([protected]) - axis, please refund remaining 5k amount asap

                              I have added a screenshot shows on 1st nov 2017 2times money deducted from credited card (Statement attached) but only one-time money added to wallet remaining 5k is not even credited to wallet

                              I need my money back asap
                              HDFC Bank customer support has been notified about the posted complaint.
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                                P
                                Prakashlanke
                                from Anand, Gujarat
                                Nov 7, 2017
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                                Address: Pune, Maharashtra, 411014

                                Subject :Feedback for PayZapp for 3.02.01.11

                                Hi,

                                ...
                                My experience with payzapp ia very bad .I was recharge as on 5 Aug 2017 and I'm also eligible for casback of Rs.39.99 but still Date i did not recived my cashback
                                My register Mobile no [protected],
                                Transition amount 399/-
                                Transition Date 05/09/2017

                                [protected][protected]
                                Account: IN[protected]
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  A
                                  Anand Tellabati
                                  from Hyderabad, Telangana
                                  Nov 2, 2017
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                                  Address: Rangareddy, Andhra Pradesh, 500082
                                  Website: Payzap

                                  I have added 5, 000 into payzapp account from sbi credit card. Money got deducted from card but not reflecte din payzapp. Kindly help me out.
                                  I had made this transaction on 2 november 2017.
                                  Once money is deducted from card, it shows an error that "there is a problem encountered in the app". Money is not refunded into card. Also money is not added into payzapp. My payzap mobile number is [protected].
                                  Nov 03, 2017
                                  Updated by Anand Tellabati
                                  I have added 5, 000 into payzapp account from sbi credit card. Money got deducted from card but not reflecte din payzapp. Kindly help me out.
                                  I had made this transaction on 2 november 2017.
                                  Once money is deducted from card, it shows an error that "there is a problem encountered in the app". Money is not refunded into card. Also money is not added into payzapp. My payzap Account number is IN[protected].
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                                    S
                                    suhasmouri
                                    from Hyderabad, Telangana
                                    Nov 2, 2017
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                                    Using payzapp
                                    I have added amount of rs.5, 000/- (Rs. Five thousand only) to my payzapp wallet then i have transfer the amount to axis bank but it got shows as success. But the amount is not transferred to my bank account. Can u please resolve this issue as soon as possible.

                                    My transaction details,
                                    Transfer amount :5000.00
                                    Transferred on : sat oct 28, 17 01:35pm
                                    Transaction id:[protected]wz24kh6, linked mobile : [protected]
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      D
                                      Debrupit
                                      Nov 2, 2017
                                      Resolved
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                                      Resolved

                                      Address: Kolkata, West Bengal, 700102

                                      I got a call from an hdfc phone banking executive 2weeks back. During the discussion, she took all the required details from me and confirmed me that i would receive a regalia card. But when i got the card in hand, i found that it was a diners club international card. So, i launched a complaint on their site but nobody helped me with the proper solution. Instead, they provided me with wrong information.
                                      They told me that dinners card is accepted everywhere. But while using it, i found that this card is not accepted anywhere, not in online payment or in offline mode. So i called them back, then they told me "sir, you have to use it where the pos is approved with diners".

                                      Also, when i ask them how to cancel this card, no customer care executives have the information on how that could be done. This is not the kind of service expected from a bank like hdfc. I feel i have been cheated into this.
                                      I possess all the call recordings of my conversations with the bank executives. If required i can submit it.
                                      I need proper compensation and solutions of my issue. It is my earnest request to you to kindly look into the matter at the earliest.
                                      Dec 4, 2017
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 02, 2017
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      I'll ensure this is taken up promptly. Please share your complete concern, Card No. & registered contact details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                      -Anay
                                      HDFC Bank Customer Assistance
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