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HDFC Bank Complaints & Reviews

2.9
Updated: Jan 28, 2026
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HDFC Bank reviews & complaints page 1103

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yash2594
from Noida, Uttar Pradesh
Nov 1, 2017
Resolved
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Address: Gautam Buddh Nagar, Uttar Pradesh, 201305

I had applied for hdfc credit card around 20 days ago. No. Of associates had come to home and office for verification and took signature. It's been around 3 weeks and still not received the credit card.

If i had known that this is how the service of your bank would i would i have applied for some other bank.

This service is extremely substandard considering i have salary account of hdfc only.

Application no. : [protected]o2
Dec 11, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2017
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your comments expressed and wish to inform you that your request for credit card facility is under process and will revert to you on completion of the process. We appreciate your patience in the interim. You may also track your credit card application status in our Bank's website: www.hdfcbank.com under the below link. http://bit.ly/1GMQt4j

-Anay
HDFC Bank Customer Assistance
Nov 04, 2017
Updated by yash2594
Application tracker is showing in process for the last 25 days. This is unacceptable, kindly look into the issue. Multiple associates came and took signature. I don't know whats the delay is for. According to your bank's policy I should have received the credit card within 10 days.
Nov 09, 2017
Updated by yash2594
Just now today I received an email that my credit card application has been rejected because of internal verification. It's unbelievable that this has happened since the company in which I work has a tie up with your bank. So many associates of your bank came for the verification at office and home. It's been 30 days and this is what I got. Extremely poor service, I should just change my salary account to some other bank.
Verified Support
Nov 10, 2017
HDFC Bank Customer Care's response
Dear Customer,

We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility)and operating/credit processes (which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank. Please be assured that our inability to approve the credit card application does not reflect in any way on your credit standing or your financial stability.

-Manoj
HDFC Bank Customer Assistance
3RD PARTY CASH TXN INC GST

Without my knowledge how could they just do it?
R/sir
I am a coustmer o[censored]r bank acc. No.
[protected]
Bank Deduct the bal from account no any reason.I also faced this same problem on 29 Aug.2017 after talk with coustmer care n mailing bank reverse my bal on 08sept.2017.now again deduct my bal.so plz help me.
Mob no.[protected]
PlZ solve my problem .
INST-ALERT CHG INC GST JUL-SEP2017 charging for instant alert for the account. When opening the account they mentioned that this service was free and now they are charging .

Please check about this deduction and refund the amount
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    padmashrisha
    from Chennai, Tamil Nadu
    Nov 1, 2017
    Resolved
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    Resolved

    Dear hdfc

    Please note that i applied for hdfc credit card and got reference no : [protected]s1. I got all verification done at my office and residence too. I got multiple calls at office too for verification.

    Today got checked in hdfc link showing track your card application. Found the reason as follows.

    Application reference number
    [protected]s1
    Status
    Disapproved
    Remarks
    Disapproval of the credit card application does not reflect in anyway on your credit standing or your financial stability

    We have given all papers and verification has also been done positively.

    I called customer care and they are not giving any reason for rejection..

    We want reason for rejection as it will hit my cibil. My cibil was all clear and i got personal loan from hdb too on same address. I never had any credit card or liabilities from any bank in the past.

    Please provide reason for disapproval as soonas possible
    Dec 3, 2017
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 02, 2017
    HDFC Bank Customer Care's response
    Dear Customer,

    We infer that you wish to have the status of your credit card application. In this regard, we are unable to trace your application records with the details provided in your post, Having said this, we request you to provide the following details to the below email id to enable us to do the needful. 1. Name as mentioned on the application form 2. The date on which the application was submitted 3. A place where the application was submitted 4. Your latest contact numbers 5. Your complete residence address along with the city and pincode 6. Name of the executive who has collected the application 7. Contact details of the executive 8. Your email address 9.16 digit Application Reference Number. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

    -Bejoy
    HDFC Bank Customer Assistance
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      A
      avmrbu1995
      from Kolkata, West Bengal
      Nov 1, 2017
      Resolved
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      Address: Visakhapatnam, Andhra Pradesh, 531002

      My name is alla umamaheswararao. Recently i applied for a hdfc credit card. Luckily, i got the card after eligibility check. After one week, rs. 900 got deducted from my card for "hegic-crdt shld & fl cvr" and after 2 more days, rs. 100 + gst for "emi processing fee-smartemi ln# 296916".

      I did not opt for any of the credit shield policies or health or life insurance in first place. I don't know why hdfc being such a reputed organisation cross sell these insurance products in this unauthorized manner.

      So, i request hdfc ergo to please refund emi fee of rs. 900 any taxes which were charged to my credit card. Please cancel all the policies and smart emis permanently as i don't want to buy any as of now.
      Mob no.[protected]
      Dec 2, 2017
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 01, 2017
      HDFC Bank Customer Care's response
      Dear Customer,
      Kindly mail us at [protected]@hdfcbank.com from registered email ID along with credit card number, issue details, charge details and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.
      -Manoj
      HDFC Bank Customer assistance
      Nov 02, 2017
      Updated by avmrbu1995
      No it is not resolved
      Nov 02, 2017
      Updated by avmrbu1995
      It's not working
      The Bank did not provide me the statement and they kept on leaving the bank charges and finally blocked my card without my information.

      Now, they are threatening me to effect my CIBIL. If I dont pay their lunatic charges
      [protected]
      Cancellation of One Assist Membership
      I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 5973 without my concern on date:23/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-
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        V
        VinodPrak
        from Delhi, Delhi
        Nov 1, 2017
        Resolved
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        Resolved

        Address: 600106

        Hi
        I have withdraw rs.1000 to my bank account on 1 november 2017 at 3:50 pm.
        Money got debited from my payzapp wallet but not credited to my bank account.
        Received a status transaction failure because of timeout.

        Txnid:[protected]kc98xa0
        Billed: yes

        When will it be credited to my bank account.???

        Withdraw is made to the following bank:

        Acc no: 501*5928
        Bank name : hdfc
        Dec 5, 2017
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 02, 2017
        HDFC Bank Customer Care's response
        Dear Customer,

        We know your time is valuable. We request you to provide us with your registered contact details and transaction details at the below given link. http://bit.ly/2aJ9wGW. Mention this Ref No PZ[protected] in the comment box for us to track it.

        Anay
        HDFC Bank Customer Assistance
        Nov 03, 2017
        Updated by VinodPrak
        Hi
        I have registered a complaint in the above link which you mentioned and mentioned the above ref. no.

        Kindly do update.
        Thanks
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          ka33gopi
          from Hyderabad, Telangana
          Nov 1, 2017
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          I have transferred 5000 from my payzapp wallet to sbi account. Unfortunately i have entered the wrong account number. Meanwhile i got the notification as transaction failed and refund will be initiated. I want to know that transaction was failed or money credited to the wrng account. Am trying to contact customer care but no one is responding. Worst kind of response ever from hdfc side. First reslove the customer care issue. If my transaction was failed when the amount will get refunded?? If is is credited to the wrong account how can i know that?. Resolve this issue. My transaction id is[protected]jx52ov3
          HDFC Bank customer support has been notified about the posted complaint.
          Nov 01, 2017
          Updated by ka33gopi
          My registered mobile number is [protected]
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            A
            Ankit kumar Nawander
            Nov 1, 2017
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            Address: 500095

            Hi team,

            Ticket number 098-470

            I have transferred rs 5, 000*2 times to my dad's payzapp account [protected] later i again needed the money and asked my dad ito send it back to my account. My dad has sent 5000*2 transactions again to my account amount 5000 + 5000 debited from his payzapp account but only one 5000 rs credited to my saving account and other rs 5000 was failed with ref number[protected]jn94du1 and transaction date was 26th october 2017. I raise a ticket and i got a reply that i will get the credit of rs5000 back to source account with in 5 working days and today is 6th working day still my money is not credited back to my account nither in my dad's pay zapp account. Urgently pay credit my amount back to my account as i need to pay the life insurance policy and also note that if this is been delayed i will never use this app in my life again and also ask my friends, family not to use this and also inform people on social media about this issue.
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              S
              Sudhir KR Singh
              from Noida, Uttar Pradesh
              Nov 1, 2017
              Resolved
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              Resolved

              I am having account in sbi, btps township badarpur. Yesterday at 19:30 pm i tried withdrawing money from hdfc atm molarband in front of bikaner sheet shop, of rs. 10, 000/-.in transaction i have received the money rs.8000/- but i do not received the money rs. 2000 from the machine but the amount got debited from my account. I did not know how to get back the money. Can any one help the procedure to get my money.
              Dec 5, 2017
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 02, 2017
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to raise your concern with your bank for further assistance.

              -Bejoy
              HDFC Bank Customer Assistance
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                R
                raghuatr
                from Perambalur, Tamil Nadu
                Nov 1, 2017
                Resolved
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                Resolved

                Address: 636141

                I applied and got a new credit card in hdfc bank. After two days ₹900 debit as (Hegic-crdt shld & fl cvr) in my credit card account statement.
                I am not interested in that type of policy or coverage.
                How can i clear this type of debits. Also i request them not to do in future transaction. So please remove this unwanted description in my credit card account statementand make immediate refund as quick as possible.
                Dec 2, 2017
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Oct 31, 2017
                Rajesh Vankam's response
                Money rs.5000/- added to my Pazapp wallet
                I have made transaction from payzapp to my bank account.
                Transaction got success in payzapp on 28 Oct 2017.
                i have tried to contact customer care but not able to Reach them.

                My PAYZAPP registered mobile number: [protected]

                Contact me on below number: [protected]
                Oct 31, 2017
                Rajesh Vankam's response
                Money rs.5000/- added to my Pazapp wallet
                I have made transaction from payzapp to my bank account.
                Transaction got success in payzapp on 28 Oct 2017.
                i have tried to contact customer care but not able to Reach them.

                My PAYZAPP registered mobile number: [protected]

                Contact me on below number: [protected]

                Verified Support
                Nov 01, 2017
                HDFC Bank Customer Care's response
                Dear Customer,

                I request you to share your complete issue, Card details, charges detail and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                -Bejoy
                HDFC Bank Customer Assistance
                Money rs.5000/- not added to my wallet
                I have made transaction from payzapp to my bank account.
                Transaction got failed in payzapp on 23 Oct 2017.i have tried to contact customer care but not able to Reach them.

                My PAYZAPP registered mobile number: [protected]

                Contact me on below number: [protected]
                I applied and got a new credit card in hdfc bank. After two three days ₹900 debit as (Hegic-crdt shld & fl cvr) in my credit card account statement.
                I am not interested in that type of policy or coverage.
                How can i clear this type of debits. Also i request them not to do in future transaction. So please remove this unwanted description in my credit card account statement and make immediate refund as quick as possible.
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                  M
                  mazhar.ali
                  Nov 1, 2017
                  Resolved
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                  Resolved

                  Submitted documents through online net banking and also through email at [protected]@hdfcbank.com it's being a month no proper response from the bank i get rejected message but not the reason

                  Calling nri customer care number is pathetic almost spend 500rs customer care by listening always busy with another customer

                  Please address my concern i cant remit money as my account some time blocked and some time restriction due to kyc
                  Dec 4, 2017
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 02, 2017
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I request you to share your account details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                  -Bejoy
                  HDFC Bank Customer Assistance
                  Nov 02, 2017
                  Updated by mazhar.ali
                  Dear sir

                  my customer id 28302254
                  Dear sir

                  my customer id 28302254
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                    H
                    Harjeet01
                    from Varanasi, Uttar Pradesh
                    Nov 1, 2017
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                    Address: Kanpur, Uttar Pradesh

                    Dear sir
                    I have send pf form 5time lucknow
                    Branch hr department, hr pragnshu inform me that pf document has been send further process. But no response any form proceedings against to him, so please check or process, one more time pf document direct send to hdfc life head office mumbai 23/10/2017 so pls asks to process.
                    Thanks & regard
                    Harjeet singh
                    Employee code
                    141072
                    [protected]
                    [protected]
                    HDFC Life customer support has been notified about the posted complaint.
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                      U
                      UmeshGuptaUG
                      Nov 1, 2017
                      Resolved
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                      Resolved

                      Address: Mumbai City, Maharashtra
                      Website: ntrade.hdfcsec.com

                      I redeemed a fund and was shown a nav of 32.837 while executing the redemption.
                      However, the rate i was given was 32.442.
                      When i called the hdfc securities team, i was told that i was given the end of day nav rate but when i checked the navs for the end of day when i executed my trade was 32.72 and no one is able to provide an answer as to where the 32.442 rate is coming from.

                      Even the hdfc site mentions the rate i quoted above -
                      http://www.hdfcfund.com/NAVCorner/NAVHistory.aspx?ReportId=E31EBD9F-E113-409A-80...

                      My fund is the hdfc prudence fund - dividend option

                      Two things here:
                      1. No one including their designated compliance officer is answering my emails/calls - so there is no grievance redressal forum.
                      2. Hdfc shows an incorrect rate on their securities portal thereby fooling the customers into believing that they are trading a certain rate whereas the actual rate is never displayed - this is plain cheating.
                      Also, repeatedly calling their customer care is of no use as they do not provide the answers.
                      Nov 2, 2017
                      Complaint marked as Resolved 
                      HDFC Escalation Team called to explain the transaction details and I am happy with the explanation provided by them.
                      HDFC Securities customer support has been notified about the posted complaint.
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                        S
                        Saketh vadamodula
                        from Mumbai, Maharashtra
                        Nov 1, 2017
                        Resolved
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                        Resolved

                        hdfc account is debited with 1299

                        Hi,
                        I became a customer of hdfc recently 2 weeks back.
                        I could find that 1299 is debited from my account.

                        Transaction :
                        Net pi to hsl sec a/c 3091767-[protected].

                        I was charged so much money and i specially mentioned i don't require any demat account, i have contacted hdfc and i am not satisfied with the approach and further they said it is hdfc securities and demat charges which i informed...
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                        P
                        prawin.k
                        from Hyderabad, Telangana
                        Nov 1, 2017
                        Resolved
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                        Resolved

                        Address: 500047

                        I have transferred 5000 /- money to my icici account from payzapp

                        Money got deducted from payzapp
                        Transaction status : success
                        But money was not credited in my bank account

                        I checked in payzapp notifications

                        Notification status was bank transaction pending

                        And the notification was:

                        Transaction id[protected]dw48xb1 of rs. 5000, has timedout, however if the accont is debited with no credit to * refund would be processed in 5 working days.

                        Please help me in resolving this issue
                        Dec 5, 2017
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 02, 2017
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We know your time is valuable. We request you to provide us with your registered contact details and transaction details at the below given link. http://bit.ly/2aJ9wGW. Mention this Ref No PZ[protected] in the comment box for us to track it.

                        Anay
                        HDFC Bank Customer Assistance
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                          Fednet
                          from Bengaluru, Karnataka
                          Nov 1, 2017
                          Resolved
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                          Resolved

                          I have transferred an amount of 5000 from my payzapp account to my bank account on 26 oct 17, but the money is not yet credited or refunded. I have registered a complaint regarding the same through email, but the same is not yet responded. No one is responding from the customer care centre when calling and no other options to register a complaint. Hdfc bank customer center was not providing any guidance and the contact number given by them was not in existence.
                          Please help me
                          Nov 2, 2017
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
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                            G
                            gouripoonam
                            from Chakia, Bihar
                            Nov 1, 2017
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                            Address: Jaipur, Rajasthan, 302012

                            Cancellation of one assist membership
                            I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 2590 without my concern on date:31/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

                            Oneassist relationship number : 3011826
                            Name :- gourishankar kumawat
                            Mobile no. :- [protected]
                            Credit card number ending :- 2590
                            HDFC Bank customer support has been notified about the posted complaint.
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                              D
                              Dinesh Sapkota
                              from Delhi, Delhi
                              Nov 1, 2017
                              Resolved
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                              Resolved

                              online dd hdfc bank - poor service

                              Address: New Delhi, Delhi, 110030

                              I have my account with gurgaon sector 57 branch and had placed a request for a dd (Through internet banking) on the 27th of october 2107 (Friday). The amount was debitted immediately and said i will be processed next working day and will be delivered to given address within 3-4 working days.

                              The amount getting debitted on friday itself, made me think the dd was printed on the same day and due for dispatch friday evening or...
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                              q23q
                              from Hyderabad, Telangana
                              Nov 1, 2017
                              Resolved
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                              Resolved

                              Address: Hyderabad, Andhra Pradesh, 500007
                              Website: HDFC CREDITCARDS

                              My name is latha b menon... I am a credit card holder for hdfc bank... Hdfc bank never send credit card statement to my address.

                              As you all aware hdfc bank has a customer service centre with a no [protected]... If we try this no we can never get contacted with customer care centre.. So i request people to try this no. For your verification

                              What a stupid automated system they are using to avoid customer and customer complaints
                              Really stupid and horrible service. So request people to stay away from such cards. So i request you all to please forward this information to all through social media

                              Thanking you
                              Latha b menon

                              Thanking you
                              Dec 4, 2017
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 02, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Bejoy
                              HDFC Bank Customer Assistance
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                                R
                                rakeshborse
                                from Pune, Maharashtra
                                Oct 31, 2017
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                                Address: 411041

                                I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6256 without my concern on date:31/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/- as soon as possible my mrmbership id is [protected]
                                HDFC Bank customer support has been notified about the posted complaint.
                                Nov 03, 2017
                                Updated by rakeshborse
                                Hdfc bank has debited rs 1299 from my credit card without authentication. For one assist membership fees my credit card ending 626 has been subscribed for oneassist on[protected]. I havent applied for this, please cancel this plan and refund my money please stay away from h. D. F. C and one assist worst company with worst custumer service
                                I called custumer care several time but and request for cancellation but they didnt
                                And how could hdfc is allowing auto deduction

                                My relationship id is [protected]

                                So kindly cancel my subscription, and refund my amount..
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                                  Neeraja Gopal
                                  from Bengaluru, Karnataka
                                  Oct 31, 2017
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                                  Address: 560076

                                  Hi

                                  I used my hdfc account to pay the jio 309 plan.. The money has deducted from my account but jio has not received the money and transaction is failed.. I tried the same for 5 times.. I thought money will be refunded with in 24 hours but it has not happened.

                                  My customer id 35294262 account name neeraja v n v s.

                                  Can you please check and refund the money back..
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  I made a transaction on 24th Oct i sent 5000 rs from Payzapp wallet to Axis Bank Account Amount sebited from Wallet and not credited to Axis Bank TxnID TxnID[protected]tR44iK6 Axis People saying that no transaction done please Credit my 5000rs ASAP
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                                    kiran sanapathi
                                    from Addanki, Andhra Pradesh
                                    Oct 31, 2017
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                                    Address: Ranga Reddy, Andhra Pradesh, 500049

                                    Hi,

                                    I have made a transaction sum of rs 5000 from payzapp wallet to my icici bank on 23 rd oct 17 transaction success but not credited to my bank. I reached out my bank but no use they told me to check with PayZapp but this customer care is not working. I sent email to customer care also but no use no one contacted me & one automatic email received saying that it will refund in 5 days but its been 10 days now.Please do refund urgently. If we couldn't pay credit card bill wat u guys will do? U will charge interest and late fee also.but u guys blocking my money for10 days by just saying technical issue this is not fair. Transaction I'd :
                                    Txn id :[protected]jY53gO1
                                    Mobile number : [protected]
                                    HDFC Bank customer support has been notified about the posted complaint.
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