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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32919
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HDFC Bank reviews & complaints page 1103

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N
nithin Deepak
from Kalpetta, Kerala
Oct 31, 2017
Resolved
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Resolved

Address: Bangalore, Karnataka

I have received an my phone saying "dear cardmember, we have processed your smartemi request for rs.1299 payable in 03 emis -1.50% roi pm on card ending 4529. Emi amt is exclusive of gst."
I am not interested in this service. Please give me my cash back. I received this message on 30th october. I have file a compliant regard this issue in court saying illegal money transfer.
Aug 6, 2021
Complaint marked as Resolved 
HDFC Securities customer support has been notified about the posted complaint.
Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2512136 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)
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    Murali Ramesh
    from Hyderabad, Telangana
    Oct 31, 2017
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    Address: 560084

    Dear team,

    I have made transaction from payzapp to my bank account. Transaction got failed in payzapp on 28 oct 2017. Amount of rs.5000/- has been deducted from my payzapp wallet, but not credited in bank account till now. Payzapp shows the transaction has been failed. Also a screen shot of payzapp wallet has been attached for your reference.

    Customer id: [protected]
    Transaction id:[protected]sn18ry1

    Do the needful to refund my amount as early as possible.
    +1 photos
    HDFC Bank customer support has been notified about the posted complaint.
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      H
      Hamkehka
      from Delhi, Delhi
      Oct 31, 2017
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      Address: New Delhi, Delhi, 110086
      Website: PAYZAPP

      I Mohammd Hamid My Login Id Or Registered Mobile No. is [protected]. I was Tried To Send (transfer) Rs. 5000/- ON SAT, OCT28, 17 - 03:05 PM
      from Pyzapp to my Axis bank Account and I have ALSO Received Notification of Transaction Success
      (Txn Id[protected]zN30mY7)

      but amount not Transferred this Problem Facing second time Very Disgusting Service. Please Refund My Money.

      I am Very disappointed.
      HDFC Bank customer support has been notified about the posted complaint.
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        D
        Dodiya Pratap
        from Surat, Gujarat
        Oct 31, 2017
        Resolved
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        Resolved

        Address: Ahmedabad, Gujarat, 382240

        Dear sir,

        Hdfc bank prasonal loan department my documents last two months two time my documents collect and last time me infrom per approval 2 lakh loan but two time month last date rejected loan so my loan already rejected so way my documents every month collect.

        And my 1 lakh loan already running and to tup loan required but every month me offer but only last day rejected.

        My auto loan active
        My personal loan active
        But i am regular customer so please trying new loan approval and disbursements.

        Regards
        Pratap
        Dec 2, 2017
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 31, 2017
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your issue with loan account number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Manoj
        HDFC Bank Customer Assistance
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          G
          Guna Iyeswariya Ganesan
          Oct 31, 2017
          Resolved
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          Resolved

          Address: Chennai, Tamil Nadu, 600039

          Hi,

          I have been a customer of hdfc bank. My atm card expiry year was 2022. I didn't raise a request for a new debit card. I got a message as your request has been submitted. Its dispatched, the card was not delivered to my address. I was charged for the atm return charges of 59/-. I have not been intimated for the charges. When i went through my bank statement only i came to knew it its been more than a month, i am chasing them for the money return. Each person provides me a different solution.

          I visited the nearby branch twice, they didn't respond me at all. Finally, they said me to submit the complaint through call. I ranged to the customer care number, they didn't connect to the customer agent at all.

          I raised a complaint twice where for one request i received a reply stating that they tried to my number where my number was engaged. I called to the landline number, the guy who handled my query responded and the full amount was refunded to your a/c, the reason for the replacement of atm card was due to the replacement of all debit card into the chip based model.
          But still i didn't receive my money back. I raised it with grievance people, what they suggested was, based on the finance bill with 18% of gstwe have deducted you the amount of 59/- and we have refunded 50/- to your account. Still i am chasing up for the remaining amount. Where the 9/- goes. What is the reason, there was no proper explanation provided from the bank end.
          Dec 4, 2017
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 31, 2017
          HDFC Bank Customer Care's response
          Dear Customer,
          Kindly mail us at [protected]@hdfcbank.com from registered email ID along with Customer Id/card number, issue details, charges details and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.
          -Manoj
          HDFC Bank Customer assistance
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            A
            Ananda Jaiswal
            from Chennai, Tamil Nadu
            Oct 31, 2017
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            I have sent rs.5000 to mobile no. [protected] but the transaction got failed and amount got deducted from my payzapp wallet. I tried the customer care number daily but number is always busy. My payzapp number is [protected].

            Hence you are requested to do the needful and reverse my money asap.
            +2 photos
            HDFC Bank customer support has been notified about the posted complaint.
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              K
              kumar29091980
              from Bengaluru, Karnataka
              Oct 31, 2017
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              I was offered a 'top-up' loan in dec 2017. Was promised by the agent that there were no foreclosure charges after 6 months. When i went to foreclose in august, they said there was 8% charge. 2 months of escalations, the bank says produce something in writing - while they did not even make a copy of the declaration i clicked on available to me for reference (Even requesting them -
              They haven't sent) they have no means of holding it's sales people accountable for the false promises they make just to sell a loan.
              To my escalation email on the 12th of september, the nodal officer says the charges are 6% and 27th september they say 12.75%! (Maybe because i had escalated to the banking ombudsman). Misleading information at all levels.
              Hdfc escalation number - hbl=[protected].
              HDFC Bank customer support has been notified about the posted complaint.
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                R
                raveendr
                from Mumbai, Maharashtra
                Oct 31, 2017
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                Address: 411006

                Hi,

                I have made a transaction of rs. 10000/- to my pay account on 31st october 2017 from payzapp app. But amount not transferred to beneficiary account payzapp and neither credited back to my payzapp, i tried calling customer service no one is answering the call and every time it is saying busy.
                Kindly requesting you to resolve this issue...

                Details

                Transaction status : faild
                Transfer type : withdrawal
                Transferd on : tue, oct 31, 17. 12:33pm
                Txn id:[protected]io30iq0
                Area : n/a
                Billed :yes

                Kindly refund amount my number [protected]

                Thanks & regards
                Raveendra m
                [protected]
                HDFC Bank customer support has been notified about the posted complaint.
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                  H
                  hareeswarreddy
                  from Ahmedabad, Gujarat
                  Oct 31, 2017
                  Resolved
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                  Resolved

                  Address: 411017

                  Consumer loan account number :
                  [protected]

                  Hdfc account where emi is deducting for the same.
                  Id: 66836333

                  I am asking the hdfc bank to send me the loan details of soft copy to mail registered email-id and also i changed my home and also need to update my address. Iam asking them from last one month. But no response. They are behaving irresponsible.
                  Dec 3, 2017
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Oct 31, 2017
                  Updated by hareeswarreddy
                  I have HDFC Payzapp wallet account and on Oct-30-2017 i have transfered 5000 rupees to my friends HDFC payzapp account. The transaction failed, amount from my HDFC payzapp wallet is deducted and not credited back to my wallet or to my friends Payzapp Wallet.

                  I need my money back, 5000 rupees is too much amount for me.

                  HDFC PayZapp Account: IN[protected]
                  Verified Support
                  Nov 01, 2017
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Please share the copy of your email interaction on [protected]@hdfcbank.com along with the date and amount of deduction from your account for further assistance.

                  -Anay
                  HDFC Bank Customer Assistance
                  Nov 02, 2017
                  Updated by hareeswarreddy
                  Yours '[protected]@hdfcbank' is one of the worst support, i wrote lot of mails and no response, just a auto-generated will be sent back and i will get call after 2 weeks and they will say, that they are looking into the issue and get back after couple of days. I already shared my Payzapp wallet account id, take the action.
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                    R
                    Rakesh
                    Nov 2, 2017
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi
                    Website: Payzap

                    I did a transfer for RS 5000/- on 28th Oct 17 and same was failed and no refund to my account, later payzapp change transaction status to success but this was not credited to my beneficiary account nor refund back to my payzapp account.

                    I sent many mails to customer care email id support but no reply yet.

                    Update: After many calls to customer care they once pickup and told me that it will be refunded within 5 days, but 5 days already gone and no refund.

                    Can anybody let me know how to reach greivinace cell for further action.

                    Regards,
                    Rakesh
                    Dec 7, 2017
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 03, 2017
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We know your time is valuable. We request you to provide us with your registered contact details and transaction details at the below given link. http://bit.ly/2aJ9wGW. Mention this Ref No PZ[protected] in the comment box for us to track it.

                    Anay
                    HDFC Bank Customer Assistance
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                      S
                      Sagarb13
                      from Bengaluru, Karnataka
                      Oct 31, 2017
                      Resolved
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                      Resolved

                      Address: 560092

                      Dear team,

                      I was doing online payment towards groceries from grofers application. And did online payment from hdfc net banking. As soon as money got deducted session expired. No money was received by grofers and i was expecting refund but it hasn’t happened yet. I did this transaction on 27th oct 2017 for rs 2929. Reference no for the transaction is[protected]. And my account no is [protected]. Kindly refund the same.

                      Regards
                      Sagar borkar
                      Dec 8, 2017
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 02, 2017
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      The transaction has been successfully processed at the Bank's end. Incase the final status of the transaction is not known, we would request you to check with the merchant. Incase the merchant denies of having received the funds for the said transaction, do write back to us with a written confirmation from the merchant for non-receipt of funds.

                      -Bejoy
                      HDFC Bank Customer Assistance
                      Your session has been expired

                      net banking session expired after money was deducted - Comment #3992352 - Image #0
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                        C
                        ChandraAmbati
                        from Bengaluru, Karnataka
                        Oct 31, 2017
                        Resolved
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                        Resolved

                        Website: www.hdfcbank.com

                        A transaction of rs.1020/- deducted from my bank account on 27th oct 2017 in the name of inter-brn cash chg incl gst 131017.

                        There is no message or mail info provided before the deduction for the reason.

                        Please accept my request as a complaint.

                        Looking forward for the solution asap.

                        Bank name: hdfc bank
                        Branch details:
                        Sidco ind estate, a blk 1
                        Guindy
                        Chennai - 600032
                        Ifsc - hdfc0002405

                        Thanks,
                        Chandra sekhar
                        Dec 7, 2017
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 31, 2017
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        I request you to share your account/customer Id, complete issue, charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                        -Manoj
                        HDFC Bank Customer Assistance
                        Dear Manoj, Complete details shared to your mail id.. kindly respond back
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                          R
                          ram1115
                          from Delhi, Delhi
                          Oct 31, 2017
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                          Address: Jaipur, Rajasthan, 302001
                          Website: www.hdfcbank.com/htdocs/common/PayZapp/index.html

                          Dear team

                          With reference to the subject, i would like to inform you that i have transfer rs. 5000/- pay zap to my axis bank account on 23rd oct 17 but transaction got failed but wallet money has been deducted from pay zap wallet and not credited in bank account. So you are requested to look into and return my deducted money urgently.

                          ​ram singh
                          Payzap account no. - [protected]​
                          Transaction id.[protected]tk13fs9

                          Please resolve the issue at the earliest.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Oct 26, 2017
                          Mahendra Sherugar Kodi's response
                          A FORMAT OF THE COPY OF LETTER SENT TO YOU HAS BEEN ATTACHED FOR YOUR REFERENCE. PLS FULFILL THE REQUIREMENT AND RESPOND TO US FOR PROCESSING THE APPLICATION FURTHER. THANK YOU
                          Application Reference Number : [protected]S2
                          My customer ID is 7309214

                          Account department debited 469 from my account without any information.customer care guys are unable to help me about it.

                          Kindly help and reverse my amt . otherwise I will escalate social media and CEO.
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                            M
                            Manjeet124
                            from Ludhiana, Punjab
                            Oct 31, 2017
                            Resolved
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                            Resolved

                            This is manjeet kaur from ludhiana. My phone number [protected] i have done rs. 5000/- transaction using payzapp on 23rd october 2017 to my saving hdfc bank account and rs.5000/- in my indusind saving account, money got debited from my payzapp wallet but the amount was not credited to bank account and still not refunded, i have tried so many to call on payzapp customer care number # and also sent mail on [protected]@payzapp.in but there is no response for payzapp. I need that money its very urgent.
                            +2 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            I transferred payzapp to BOB bank Txn Id[protected]uK35dL6 amount of 700/- on[protected] but still amount not transferred to my account no : [protected].but payzapp showing 'sucess'.

                            payzapp amount not credited fraud app - Comment #2902316 - Image #0
                            Dear Customer,

                            Request you to please provide us your registered contact details & issue details on the below Link: bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. -

                            Anay
                            HDFC Bank Customer Assistance
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                              A
                              Akshay Mohod
                              from Bengaluru, Karnataka
                              Oct 31, 2017
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                              Hello payzappteam, please assist.

                              I have done a transaction of rs 5000 on oct 23 2017 and that money is yet to credited to my account. Transaction id is[protected]dz82vv5 done on mon oct 23 17 01.16 pm.

                              I got attached notification that money will be refunded in 5 working days. It's been more than 5 working days and refund is yet to be credited to my payzapp account. I tried customer number which is a pathetic service. I also emailed support and got ticket 099-626 but there's no follow up on that either. Please expedite the refund process and respond back asap.

                              Registered no : [protected]
                              Registered email : [protected]@gmail.com

                              Regards,
                              Akshay
                              +1 photos
                              HDFC Bank customer support has been notified about the posted complaint.
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                                E
                                E.Sreekanthreddy
                                from Mumbai, Maharashtra
                                Oct 31, 2017
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                                Address: 516001

                                I am sreekanthreddy. I send 5000rs from hdfc payzapp to my hdfc account on 23 october 2017 but the transaction is failed and i was asked to customer care they said after 5 working you will get your amount but it sixth day but i wasnot get amount back. Know i'm calling to payzapp customer care it is busy busy. So i want my money back. So pls take it as complaint and do need full.
                                I have made transaction from standared chart bank to payzapp wallet on 29/10/2017 at around 8:25AM the amount has been deducted from the bank side but i didn't get till now we are unable to reach the customer nuber also which they have given ([protected], [protected]).
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                                  Inthiyazali
                                  from Gurgaon, Haryana
                                  Oct 31, 2017
                                  Resolved
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                                  Resolved

                                  Address: Hyderabad, Andhra Pradesh, 500001

                                  I have applied loan in hdfc on march 2017 and my loan application has rejected on 6th sep 2017 without any information but not get any update from the team. (Hdfc gachibouli, hyderabad). When i met with bank team and they given update as still technical verification is under process.

                                  Still team is not giving any clearance on my application. Loan fee also not refunded as per process.
                                  Nov 27, 2017
                                  Complaint marked as Resolved 
                                  HDFC has taken rs 12000 for loan process but didn't taken any action. When I met breanch manager, he agreed and told HDFC can't refund money and you can give complaint. But when I filed consumer complaint.then he refunded 5000. But HDFC has wastage my 8 months of time and not given any proper updates, than also they changed 60% of money and wastage my 8 moths of time.. This cause me soo much money loss from builder and still iam struggling to get my money back.
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Oct 31, 2017
                                  Updated by Inthiyazali
                                  my contact mobile number [protected]
                                  Verified Support
                                  Nov 01, 2017
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  I request you to share your Loan application number and contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                  -Bejoy
                                  HDFC Bank Customer Assistance
                                  Nov 15, 2017
                                  Updated by Inthiyazali
                                  Hi team, I have shared all my details as requested but no response???
                                  Nov 25, 2017
                                  Updated by Inthiyazali
                                  Hi team, it has been long time, but I don't get any update. I have sent multiple emails to HDFC but no updates... Please take action on my complaint
                                  Nov 25, 2017
                                  Updated by Inthiyazali
                                  I have complaint on 31st Oct 2017 .but still not resolved my issue and not get any update. When I email for asking update always getting auto reply like process is under progess
                                  Nov 28, 2017
                                  Updated by Inthiyazali
                                  Hi sir, No action and nor any updates?? Is this complaint closed??
                                  Hi, As per your request I have sent email with all my details please take immediate action. Attached mail screen for your reference.

                                  not proper update on my loan application - Comment #2906051 - Image #0
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                                    P
                                    Prabhu Amit
                                    from Mumbai, Maharashtra
                                    Oct 30, 2017
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400083

                                    Hdfc bank had acted illegitimate, illegally and in an untrusted way by forcibly opening my salary account especially when i did had one savings account in hdfc bank. You associate had just fulfilled his targets. The salary account of mine shows negative balance. It's a shame for your bank. I have a healthy relationship with hdfc bank. Shut down my salary account.
                                    Dec 1, 2017
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Oct 30, 2017
                                    Updated by Prabhu Amit
                                    I Amit Prabhu further state that the HDFC salary account of mine was forcibly opened by your executive as I already had one and I had let him know that same.

                                    That executive of yours opened my account just to fulfill his Account opening targets. For which I had made a false Prey to it. I hereby state that I donot wish to continue with the Account for which I am charged for no reason.

                                    I hereby state that if my salary account continues showing negative balance, I will have no other alternative other than to shut down my HDFC saving account too.

                                    This may have severe consequences for your behalf.

                                    Please look forward to close my salary account.

                                    I m further looking for a prosperous and healthy relationship with HDFC Bank but only your actions will help me be with you in a positive thought.

                                    This instance is quite shameful for a growing Bank in a Competitive Banking Sector.

                                    Thanks and Regards,

                                    Amit Prabhu,

                                    [protected].
                                    Verified Support
                                    Oct 31, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    I request you to share your Account No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      S
                                      sumitkumar23
                                      from Bengaluru, Karnataka
                                      Oct 30, 2017
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                                      Address: 560038

                                      I transfered 4500 rupees in for medical cause to one of my friend through payzapp but transaction failed and my amount was deducted from payzapp wallet. I wrote multiple message at [protected]@payzapp.in, but there was no one to look at our concerns. payzaap is virtual platform for money transfer which has a team of virtual people and it has started to play with the sentiments of people by blocking there money for there personal use.
                                      +1 photos
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                                        D
                                        ddbiswal
                                        from Bhadrakh, Odisha
                                        Oct 30, 2017
                                        Resolved
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                                        Resolved

                                        Address: 753003

                                        Customer ID 5301673.I was a classic customer.I had joint account with my wife.She never operated the account .I had issued a cheque in favour of my broker.Bank dishonoured the cheque on the ground that my wife's adhar details has not been updated.I had to incur losses.Written complaint letters to customer care.Not received satisfactory reply.My debit card was blocked.

                                        I withdrew my money from the bank leaving a minimum balance necessary for savings bank account.I requested the bank to take away the facilities given to me as a classic customer .The bank through a mail confirmed that that facilities has been withdrawn.Currently I have around Rs.15, 000/- in my savings bank account n have a fixed deposit of Rs.1, 00, 000/- (maturity value Rs.1, 50, 000/-).

                                        Today I received a message from BH-HDFCBK asking me to maintain the minimum balance.Failing which non maintenance charge shall be levied.
                                        As classic customer facilities have been withdrawn, why should I pay the maintenance charge?
                                        Kindly look in to the matter n reply.
                                        Thanking u.
                                        Dec 14, 2017
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 03, 2017
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We sincerely apologise for the inconvenience caused to you, We confirm that the said account is regular account with average monthly balance of Rs. 10, 000.00. Average Monthly Balance is calculated out at the end of the month. This is the average of the closing credit balance in the Account at the end of each day during the calendar month (i.e. a total of the daily closing credit balance divided by the total number of days during the month). In case this average is less than the minimum prescribed for your account, the charges for non-maintenance will be levied at the beginning of the following month along with the GST at the applicable rates. You may visit http://www.hdfcbank.com/search/FAQ_Search.jsp?faq_srh=average+monthly+balance&x=67&y=5 for more details of how the Average Monthly Balance is calculated. For a Regular Savings Account, the charges for non-maintenance of Average Monthly Balance is available on http://www.hdfcbank.com/personal/product/productdetails/regular-savings-account/gts8mio3

                                        -Manoj
                                        HDFC Bank Customer Assistance
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