HDFC Bank Complaints & Reviews

Hi,

I would like to file a complaint regarding misleading communication from hdfc phone banking customer service officers. My total bill amount due was rs 7184 and due date was october 28. I had called the hdfc phone bank customer service agent to inquire about how the autopay from my hdfc bank account work. Since there was a refund of rs 3570 to my credit card account from a merchant payu, would the auto pay deduct rs 7184 or deduct rs 3614? The customer service officer assured me rs 3164 only would be deducted and i need not turn off my autopay. But it was really disappointing to see rs 7184 being deducted from my hdfc bank account on the payment date october 28. But when i called the hdfc phone bank on october 28, i was informed by the customer service officer that the deduction of rs 7184 was an error and i could call hdfc phone bank again on october 30 and request for the refund amount of rs 3570. When i call hdfc phone bank today, hdfc phone banking customer service officers say that refund of amount rs 3570 is not possible. I am really disappointed and dissatisfied with the way your team is misleading customers who are using hdfc bank for more than 5 years.

My credit card number ending with 2076.

I request you to please refund rs 3570 to my bank account or i would report this to the banking ombudsman rbi and need to look beyond hdfc and migrate to other banks with better service.

Also i would be posting this issue in the social media like facebook, twitter, youtube, watsapp, quora and consumer complaint forum and i would sue hdfc in the court if my refund is not processed by today.

Regards,
Mahesh lakshmipathy

I i had made a transaction of ₹ 5000 on 23rd october but i am not able to see any money in my payzapp wallet and my bank account. I have sent them mail regarding the same but i havent got ant response from their side. I have called them many times but the number is showing busy everytime i dial. Erlier they told that refund will be initiated in 5 working days but till now nothing has been done from their side.

Hdfc loan account[protected] &[protected]. This was taken oven from sbi in september'17. During the take over initiation the hdfc representative mentioned i had to pay rs 6605 as processing fee for both the home loan and the top-up loan and once the loan is sanctioned, i will be refunded rs. 6497 as rs. 108 will be only deducted. The loan was sanctioned, i followed up for the refund, the representative then informed me that once the closure...

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 2999/- from my credit card number ending with 2981 without my concern on date:21/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2999/-

Oneassist relationship number :?
Name :- thenmozhi m
Mobile no. :- [protected]
Credit card number ending :- 2981

I transferred rupees 5000/- from pay zapp on 23/10/2017 to icici bank savings account no[protected]. The transaction was showing successful but money was not transferred to my account.

I am regularly complaining to the customer support but i always receive auto generated one computerized complaint number but there is no action to that complaint number.

And customer support telephone number does not work.

Please do the needful.

Pramod kumar rawal

Pramod. [protected]@gmail.com mobile [protected]

Complaint numbers
Ticket=069-086' feedback for payzapp for 3.02.01.1
Ticket=080-226' ref transaction id[protected]cf97px6
'ticket=087-267' ref transaction id[protected]cf97px6

I had booked inadvertently a ticket at mmt site which i had already booked before. Then i immediately within no time tried to cancel that and mmt site shown me rs.40204/-. But, after sometime it shown me 25, 612/- and finally again they conveyed it rs..9944/-. It shows that they themselve are not clear about the things at all and still gave nothing in my account till now. They are trying to manipulate the issue and want to keep whole money with them.
So, i want to decline this transaction from my card to save my hard earned money. All the screen shots are available with me for reference if required.

I hope you will understand my agony and will help me out by not releasing this transaction to mmt at all.

I shall be highly obliged.

Preety chugh
[protected]

I had made a transaction of 5000 from my payzapp wallet to my bank account on 23/10/2017, the money got deducted from my payzapp wallet but didn't get credited into my account. Now its more than 7 days and still no response from payzapp team their cx service no is not reachable, no response from email also.. I fed up tried contacting them daily 100 of times a day but still no response, even had provided a lots of feedback onto the hdfc payzapp review link where they always say "this looks concerning plz provide more details at the link" but still no response from their end too, i don't know where to go now where to complaint i am stuck with my money, if anybody has any solution over this plz provide to it wilo be very helpful
My email id - [protected]@gmail.com
Mob - [protected]

Dear sir/s,

We being your preferred customer with id no.75584610 & ac. No :[protected] would hereby regret to say that we are not satisfied with the services being provided at your branch no.1455.

That i/w chq was returned on 26/09/17 ref. No.36 on grounds on insufficient funds despite of being funded immediately within 2 pm on same day on sms intimation and that too, despite being assured by your person in-charge that she would clear it after getting it funded at 1.30pm. Consequently, we were charged with 590/- by you and 1000/ bounce charge by the beneficiary party.

That again two i/w chq was returned on 24/09/17 with ref. No.44 & 48 on same grounds and under same circumstances. As a result we were again slapped with penalty of rs.2000/- for the two cheques from the party.

You being largest private sector bank setting standards and claiming extraordinary services in terms customer relations & services and because of the extraordinary services provided to us our image that was build since years was tarnished within a day.

It is observed that there is great urgency to train your employees to lay emphasis on to retaining existing customers rather to going out for new ones.

Finally, if you really take serious for our concern you would crediting back us with rs.3590/- else we shall opt for government banks for banking services who provides better services than you in terms of holding cheques by 2pm and making calls for same that too less expensive than you.
—
Namaste!!

Krishna gupta
For, hamro bazaar
Ac. No :[protected]

I have paid my premium of rs 5790/- for hdfc life insurance policy no. 00262105 through my hdfc credit card on date 27/10/2017. The above said amount has been deducted but no confirmation from hdfc life insurance. I queried to hdfc credit card customer care and they told that payment has been done with transaction id 013022. I have also talked to hdfc life insurance customer care about this but they told payment is not received.
I requested to hdfc credit card please refund my amount as early as possible so i can pay the premium by other method

Hi,

I have made a transaction sum of rs 1000 from payzapp wallet to payzapp wallet, transaction failed and no refund was there it now. Transaction was done on monday, 23 oct 2017, 12:54pm
Please do refund urgently. I'm in financial crisis.

Following is my transaction #

Txn:[protected]wc98pu3

They are not sharing refund reference number.
— forwarded message —
From: payzapp support
Date: tuesday, 3 october 2017
Subject: re: re: amount debited from card and payment adding failed-ronak nagaria
To: ronak nagaria

Dear customer,

Thank you for writing to hdfc bank payzapp team.

Your relationship is very valuable to us and we regret the inconvenience caused to you.

As per your query, as per replied earlier, we would like to inform you that the load money of rs.4973/- on 29-sep-2017 was failed and the same has been initiated for refund to your source card on the same day, kindly find below the refund details to check with the bank.

Rrn number :[protected]
Card number : 4166 xxxx xxxx 3680

For any further assistance please feel free to email us at [protected]@payzapp.in or call us at[protected]Toll free).

Thanks & regards,
Priyambada
Hdfc bank payzapp team

I have been a hdfc credit card user for a while now. 5 months ago i lost my job. But they have been harassing me and my mother for money. I never gave them authorization to contact my mother about my delinquent status. When asked they threatened me. I want to either reolve this or end my life and ensure hdfc pay my mother for mental torture and damages. Please advise.

I need to know the reason for two debit transactions happened this month without my notice:

.DC INTL POS TXN MARKUP+ST[protected]MIR[protected] charged 270.11
DEBIT CARD PUR ADJ DT[protected] charged 37.33

Why HDFC bank doesn't inform its customers while anything is debited from his/her account?I have seen many such transactions before but I used to think they are ATM card maintenance charge or some account maintenance charges.But these debit transactions are happening twice a year or may be even more than that.

I was ordering shoes (Koovs.com) from hdfc netbanking the amount got debited but transaction failed and order also did not get placed.
The amount was 899.
I got no notification of refund from hdfc or order being placed to koovs.com.
When do i expect a refund in my account?
Would appreciate if someone can address my problem immediately.

You can reach out to me at [protected]

Sir i trasfered rs.2000 from payzapp wallet to sbi acc. On 22.10.2017 bt it did not transfered n amout was deducted i called customer care of payzapp on 24.10.2017 he called me again ur agent known rahul kumar (Cbm manager) from his no. [protected] n took some information from me saying money will be refunded bt it didnt refund either money was deducted from my credit card, debit card also from sbi debit card so i wanna complain about that ur agent n request uh to plz refund my money about total rs.31, 300 also which did not tranfered from my wallet to my sbi account of rs.2000... So i request uh to plz investigate n refund my money soon
My email id is vijayyadav.[protected]@yahoo.com

Hi my name is dinesh. My complaint ticket number is 'ticket=067-262'. I loaded 5000/- money into my payzap from credit card. Money successfully loaded into payzap and i tried to transfer money to my savings account, transaction is failed and money deducted from payzap. I raise a complaint through e mail. Its already 7 days and my complaint is not resolved. Whenever i call to cust care its always busy. I tried nearly 40 times. Dont know what to do. I never experience this type of problems with paytm. Paytm is way better then payzap even they charge some amount for transactions.

I never expected hdfc show this much negligence to there customers. Feeling sorry for using payzap..

Thank you.

I made two transactions from payzapp which got failed... But after few days its showing as success but amount is anyway not credited in bank account... First i recieved a message stating as refund in 5 days and now again another 5 days as there was some technical issues... Am getting worried when i started reading reviews about payzapp.. Kindly refund my 10000 in total... It was 2 transaction worth 5k each... Transaction numbers are[protected]yv50zg8 and[protected]zt48qh2. Kindly help me in this regard

Hi team,

I had done a transaction from payzapp app to icici bank account, the money got debitted from payzapp but was not transferred to bank account. No customer care response even after 24 hrs. Not able to reach them. Please look into this and help me get my money back.
Mobile number: [protected]
Transaction id:[protected]dk57gn5
Name : akanksha

Didn't get the money transferred through payzapp to bank - transaction showed failed. Its already been 6 days. I want my money back as soon as possible. Transaction id is[protected]uc16fs5 and i already contacted payzapp though mail, number and facebook but no response. Very bad service from hdfc and i also registered on https://leads.hdfcbank.com/applications/webforms/apply/Payzapp_Feedback/index.as...⇄

Hdfc credit card ending with 6803 has been debited with rs.1899/- towards one assist membership fee on 16/10/2017.
I dint get any info to renew this one assist membership. But they are automatically debited from my hdfc credit card.
I am not interested to renew this membership so
Kindly resolve the issue asap and refund the debited amount and please don't repeat it again without my consent.

Hope i will get back my money asap.

Registered mail id : saji. [protected]@gmail.com
Mob : [protected]

Regards

Saji. K. Krishnan