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HDFC Bank Complaints & Reviews

2.9
Updated: Apr 15, 2026
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P
parashuram parashu
from Firozpur, Punjab
Nov 4, 2017
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Address: Bangalore, Karnataka

Payzapp team,
Dear payzapp team,

01/11/2017 i have transformed 5000 rs from payzapp to my hdfc account, but transaction showing failed but amount deducted from payzapp account, plz kindly refund the amount,

Transaction id[protected]yv37el6

Already 4 days completed, plz reverse the deducted amount asap.

Transaction id[protected]yv37el6
My money deducted from account but not reflected in payzapp, its customer care number also not working, pls let me know what can i do to get the reversal
Dear Customer,

For us to look into your concern. Request you to provide us your registered contact details and issue details on the below link bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

Anay,
HDFC Customer Service Assistance.
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    Vidhuv
    from Basavana Bagevadi, Karnataka
    Nov 4, 2017
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    Address: Ernakulam, Kerala, 682316

    I transfered rs 22000 from my sbi debit card to payzapp but cash not loaded. Then i called customer care service of hdfc, but they said that the transaction failed and amount was already debited from my sbi account. And i got a message from sbi that "thank you for using your sbi debit card 459xx6188 for a purchase worth rs22000.0 on pos 297692*213328 at payzapp wallet load txn# 7304*04243." but it's already 5 days crossed. No respond from hdfc. Why the customer care service not active for this types of major issue.
    HDFC Bank customer support has been notified about the posted complaint.
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      G
      goud362
      from Bengaluru, Karnataka
      Nov 4, 2017
      Resolved
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      Resolved

      Address: Guntur, Andhra Pradesh, 522034

      My phone number - [protected] i have done a rs.750/ — transaction on saturday oct 28 2017 to my saving central bank of india account, money got detected from my payzapp wallet but the amount was not credited to bank account and still not refunded, the customer care is worst they are not responding properly, what kind of services are you providing and plz refund my amount back right i need that money its very urgent...
      Nov 4, 2017
      Complaint marked as Resolved 
      My phone number - [protected] i have done a Rs.750/-- transaction on saturday oct 28 2017 to my saving central bank of india account, money got detected from my payzapp wallet but the amount was not credited to bank account and still not refunded, the customer care is worst they are not responding properly, what kind of services are you providing and plz refund my amount back right i need that money its very urgent...
      I have transferred Rs. 4000/- to my brother Vijaya Bank on 26 Oct 2017 from Payzapp app. But amount not transferred to beneficiary account. For reference find Trans. ID[protected]gG80rQ6.
      Can any one suggest me how to go legally on this? To whom I have to contact?
      I tried to transfer[protected]+1000) from HDFC credit card to payzapp on 30/10/17.The amount debited from card but not added in payzapp. Can you tell me when the amount will be credited to my card again?
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        K
        Kona Laxman Deepak
        from Hyderabad, Telangana
        Nov 3, 2017
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        Address: Hyderabad, Andhra Pradesh, 500090
        Website: www.hdfcbank.com/htdocs/common/PayZapp/index.html

        I have transferred rs. 5000/- to my sbi bank on 01 november 2017 from payzapp app. But amount not transferred to beneficiary account and debited from payzapp app. From past 3 days i am trying to contact customer care number which provided in the app but no response. I called to hdfc bank customer care and got response that they are not aware. I called to beneficiary bank person told me that there was no transaction was happened with below transaction. I was really shocked and i send beneficiary account statement also. As a big corporate bank this is not at all fair by not providing good service to customers and playing with customers money. If it is not going to solve i will draft a mail to rbi and socialize every where in the media.
        HDFC Bank customer support has been notified about the posted complaint.
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          R
          Raviteja Kannedari
          from Hyderabad, Telangana
          Nov 3, 2017
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          Hi i am added 10000 rs money to wallet on 3-oct-17, then i will send 5000 rs amt to bank account and remaining amount not showing, and also that's transactions disappeared in recent transactions.
          Mobile no : [protected]

          Please give me my money back asap.

          Account: in[protected]
          App version: 3.02.01.11 [3020111]
          Phone make/model: huawei pra-al00x
          Android version: 7.0
          Dear sir,

          i lost 5000 rupees in your app already 7 8days completed and also below no is calling to my cell asking card details [protected] he is saying agent of your bank (trans ID[protected]bZ55dM4) when i will get my money its not a 1 rupees its 5000 rupees
          I have transferred the amount 1000 rs to sbi account... Still it's not credited to account.. And customer helpline number
          shows always busy...from payzapp to sbi account kindly help me out with this issue..
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            A
            Abhijeet Waghmare
            from Pune, Maharashtra
            Nov 3, 2017
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            Address: Pune, Maharashtra, 411028

            Hi,

            I have get a new hdfc credit card. But out my surprise rs. 1299/- charged on my credit card account without any kind confirmation/intimation to me as oneassist membership fees. Now i am struggling with hdfc customer care to get it deactivated for last 2 weeks for this unwilling membership fees reversal.
            I need a help to get this membership deactivated and do a reversal of membership fees.

            I want a refund.

            Thanks
            HDFC Bank customer support has been notified about the posted complaint.
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              R
              rahulgrover3008
              Nov 3, 2017
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              amount debited from my payza account but transaction failed

              Address: New Delhi, Delhi, 110018

              I added 17500 in my payzapp wallet. First i transferred 5000 to my friends bank account but transaction got failed and then transfer other 5000 to other mobile number, it got transferred. First transaction was not successful, neither i got it back in my payzapp account nor to to my friends bank account but deducted from payzapp. Please refund my 5000 to my payzapp or to my friends bank account.

              Registered # [protected]...
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              S
              susrithk
              from Bengaluru, Karnataka
              Nov 3, 2017
              Resolved
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              Resolved

              Hi, my account no. Or mobile no is [protected], i had added 10000.00 (2 times 5000.00) on 30th october 2017 from hdfc credit card to payzapp wallet, the amount as been deducted from credit card but it is not loaded or added to the wallet. Kindly reversel the amount or check and do the needful please, on the same day i had called hdfc credit card customer care they told me to wait for 5 days so that amount will be reversed but it as not happened kindly any one help me in this regard please...
              Dec 12, 2017
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 03, 2017
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to share your card number and registered contact details with complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

              -Manoj
              HDFC Bank Customer Assistance
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                H
                Haanu
                from Ludhiana, Punjab
                Nov 3, 2017
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                Address: Ludhiana, Punjab
                Website: PayZapp(payzapp.biz.hdfcbank.com)

                Transaction to load inr 5000 in payzapp wallet failed, however, money got deducted from sbi credit card.

                I tried calling payzapp customer support, however failed to connect. It is always busy.

                I really don't where to go, whom to call and how to fetch my money back. Please look into this concern and get it resolved at earliest.

                Thank you in advance.
                HDFC Bank customer support has been notified about the posted complaint.
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                  K
                  Kirtisparab
                  from Mumbai, Maharashtra
                  Nov 3, 2017
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra

                  I have taken admission for mcom 2 by using my debit card due to network issue i made the payment of admission twice. One got submitted and want my another one back. This incident happened on[protected]. I informed hdfc customer care regarding this problem dey informed me to wait for 3days to get the refund but still didn't get any refund. As the admission taken in mumbai university and the application number of admission is 243812.
                  Dec 5, 2017
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 03, 2017
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Kindly help us with the complaint/reference number you may have received for us to look into the matter.

                  -Anay
                  HDFC Bank Customer Assistance
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                    P
                    Pravee23071979
                    from Mannarakkat, Kerala
                    Nov 3, 2017
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                    I have added 10 k from sbi credit card to payzapp eallet. Money got deducted from card but not reflecte din payzapp. Kindly help me out.
                    I had made this transaction on 3rd november 2017.
                    Once money is deducted from card, it shows an error that "there is a problem encountered in the app". Money is not refunded into card. Also money is not added into payzapp. My payzap mobile number is [protected].
                    dude same issue i also faced yesterday, on 3 rd nov, "the app error encounterd " and money deducted from credit card but not reflected in app, i sent an email to [protected]@payzapp.in and got reply.
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                      J
                      from Vijayawada, Andhra Pradesh
                      Nov 3, 2017
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                      I don't remember that when i got cal from hdfc ergo insurance group.. But they issue a insurance policy with my hdfc credit card.. It happened without my willing. At lost i got a message bearing policy number [protected] on 31/10/2017 evening 7.49 pm...
                      Actually i don't need any policy. Please rectify the same. Cancel my policy. Save my money in my card.
                      HDFC ERGO General Insurance customer support has been notified about the posted complaint.
                      Nov 03, 2017
                      Updated by [email protected]
                      My policy number isr payment of Rs 8124.00 toward your PA lead ref no PN[protected] through Credit Card.
                      Iam not request u for the updation of insurance
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                        C
                        choudhary1267
                        from Dindigul, Tamil Nadu
                        Nov 3, 2017
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                        Address: Faridabad, Haryana, 121001

                        I received my new card one month ago, in first statement there are some unnecessary charged for rupees 1299. When i called to customer care they didn't explain about this. It s very bad experience of your credit card. So please help me about this or if you can not solve this issue then close my credit card account. I don't want this type of ridiculous service.
                        HDFC Bank customer support has been notified about the posted complaint.
                        Nov 03, 2017
                        Updated by choudhary1267
                        Name - Mrinal Rawat
                        contact - [protected]
                        Email - [protected]@gmail.com
                        CardLast digits - 9233
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                          D
                          Deepu1987
                          from Chandigarh, Chandigarh
                          Nov 3, 2017
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi, 110059

                          I was using hdfc credit card since 4 years. I always pay my bills on time always. One day lost my card, so i block it and dont issue the card, but they renew my card and add a renew charges in my bill statement. However i fight and solve this issue. And made full payment of purchase value. Now after some time, i receive a bill from hdfc asking 750 rs. I asked hdfc they said late payment. So i request for reversal, then they reverse and then after next week they again ask for late payment of 750 rs., then i again asked for the same issue, then they asked for 100 rs. For full and final settlement. So i pay 110 rs. And after some time, hdfc sent me 1500 rs. Bill for late payment.

                          So this kind of thing is happening with the common person and even dare to ask to big players who loot their money.

                          This kind of activity is mostly done by hdfc as i discuss with other users.
                          The hidden scam of thag of common person money.
                          Dec 5, 2017
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 03, 2017
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          I request you to share your card and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                          -Anay
                          HDFC Bank Customer Assistance
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                            M
                            Mallik23
                            from Hyderabad, Telangana
                            Nov 3, 2017
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh, 500072

                            In the process of adding my money 5000 rs from credit card to payzapp account the process got failed, but my money got deducted and it didn't get added into my payzapp account.
                            I lost my money in this process and when i'm trying to call payzapp customer care number no one is responding back and sometimes the phone number doesn't work at all. So, please help me to get refund my money back.
                            Dec 16, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 06, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We are sorry for the unpleasant experience you had with us. We request you to provide us with your registered contact details and issue details at the below given link. http://bit.ly/2aJ9wGW. Mention Ref ID PZ[protected] so that we can check the issue & help you with the same.

                            Anay,
                            HDFC Bank Customer Assistance
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                              A
                              Ashish Kavdiya
                              from Mumbai, Maharashtra
                              Nov 3, 2017
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                              Address: 560076
                              Website: payzapp app

                              Hi sir,
                              I have transferred 5000/- from pay zapp wallet to my bank account. The transaction in payzapp wallet shows successful but the money was not credited to my bank account.

                              I am trying to reach the customer care from yesterday but no luck it is always busy.
                              Transaction date is 01/11/2017

                              Please help me on this issue at the earliest.

                              Thanks,
                              Ggs chaitanya
                              HDFC Bank customer support has been notified about the posted complaint.
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                                M
                                Mohit Khunger
                                from Ludhiana, Punjab
                                Nov 3, 2017
                                Resolved
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                                Resolved

                                Address: Muktsar, Punjab, 152026

                                R/p sir
                                We the customer o[censored]r bank a/c no [protected] ur bank manger lost the milling card of r frim satluj rice nd gen mills
                                Nw the bank manger cant listn r problem so we r requesting u tht plzz take some action on bank manger nw still they are nt in his office right nw so plz request u to plz talk wit bank manger
                                Satluj rice nd gen mill
                                Hdfc bank muktsar
                                Dec 11, 2017
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 06, 2017
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We request you to email us at [protected]@hdfcbank.com and elaborate on your complaint further so that we can check and assist you with your concerns.

                                -Bejoy
                                HDFC Bank Customer Assistance
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                                  S
                                  Sheenam Choudhry
                                  from Bareilly, Uttar Pradesh
                                  Nov 3, 2017
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                                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201305

                                  Cancellation of one assist membership
                                  I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 7132 without my concern on date:30/10/2017. How can this setvice be avtivated when i didnt even activate my card till 1st. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

                                  Oneassist relationship number : 3012116
                                  Name :- sheenam choudhary
                                  Mobile no. :- [protected]
                                  Credit card number ending :- 7132
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  [protected]
                                  Credit standing or your financial stability..
                                  Because of IT not matching.. today morning I go to my ca I check my it return 2016-17 at official site.. it matches.. I printout of my ITR-V form at official site..
                                  Hi,

                                  I already Submitted the declaration form for Signature Mismatch no response received from the department, But my Credit Card isn't issued to Yet.

                                  Please help me for the same on urgent basis.
                                  It's just a Priority for your Customer.
                                  Even when I am using correct PIN it is givinge error as incorrect PIN. Last week I reset PIN and used it once so it was successful but when I used it second time it gave me same error even after using correct PIN. In using HDFC money back credit card. Please suggest. Thank you!
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                                    M
                                    Manindra Kumar Yadav
                                    from Vijayawada, Andhra Pradesh
                                    Nov 3, 2017
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                                    Address: Hyderabad, Andhra Pradesh

                                    Hi, actually my money is deducted from the payzapp wallet, and not credited to the beneficiary account, this happened on 28th of december and i am sending a screenshot of this transaction for further details and i am waiting for last more than 5 working days for the solution and not getting proper solution for this.
                                    My mobile number is [protected].
                                    Kindly provide me the proper solution to this.
                                    And whenever i tried to call customer care from any mobile number not response voice will come to hear.
                                    Can you pls tell me what should i do?
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                                      H
                                      hemlikhar
                                      from Gurgaon, Haryana
                                      Nov 3, 2017
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                                      Address: Gurgaon, Haryana, 122001

                                      My tranasction id:[protected]kh81pt1
                                      Amount failed from payzapp app and amount deducted but not refunded back
                                      My number - [protected] i have done a 5000 transaction on 28th oct 2017, 14:18:02 to transfer to my icici bank account but amount failed and amount has been deducted and my amount was not credit back into my payzapp account.
                                      I given complaint they said it will take 5 working days today is 8 th working still they are not refunding my amount back.
                                      Plz refund my amount back right i need that money its very urgent
                                      HDFC Bank customer support has been notified about the posted complaint.
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