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HDFC Bank Complaints & Reviews

2.9
Updated: Jan 28, 2026
Complaints 32943
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HDFC Bank reviews & complaints page 1104

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E
ensenthilk
from coimbatore, Tamil Nadu
Oct 31, 2017
Resolved
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Address: Coimbatore, Tamil Nadu, 641041

Dear sirs,
For the last 13 years i have used hdfc credit card. At present due to my financial position i able to continue.. So, i submitted a letter for settlement on 27/10/2017 directly to the collection department manager in coimbatore.
They accepted my settlement letter and told me to pay pending due and pay the balance by 11 months 0% interest cheques and given 15% waiver. After this i received many calls from your bank saying that my settlement request sent for approval and not giving settlement.
But, still i did not received settlement. Sirs, i am just an ordinary person and i am mentally too disturbed due to many calls from your bank and because of this calls i am not able to do my work and my family is depending on me only. So, i am kindly requesting to give me the settlement.
Card no.: * * * 4642.
Thanking you,
E. N. Senthil kumar, coimbatore. Mobile no.: [protected]
Dec 3, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Oct 31, 2017
Updated by ensenthilk
Dear Sirs, I made spelling errors earlier so, once again i am posting this.
For the last 13 years i have used HDFC credit card .At present Due to my financial position i am not able to continue..so, I submitted a letter for settlement on 27 / 10 / 2017 directly to the collection department manager in coimbatore.
They accepted my settlement letter and told me that after i received the settlement letter customer copy pay pending due and pay the balance by 11 months by cheques in 0% interest rate and given 15% waiver . After this i received many calls from your bank saying that my settlement request sent for approval but, not giving settlement .
still i did not received settlement. Sirs, i am just an ordinary person and i am mentally too disturbed due to many calls from your bank and because of this calls i am not able to do my work and my family is depending on me only.So, I am kindly requesting to give me the settlement .
Card No.: **** **** **** 4642.
Thanking You,
E.N.Senthil Kumar, Coimbatore. Mobile No.: [protected]
Verified Support
Nov 02, 2017
HDFC Bank Customer Care's response
Dear Customer,

This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at: [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].

-Anay
HDFC Bank Customer Assistance
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    K
    krreddy929
    Oct 31, 2017
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    Website: HDFC PaYZAP

    I have done a 5000/- transaction on 23rd oct 2017 to my saving axis bank account, money got detected from my payzapp wallet but the amount was not credited to bank account and still not refunded, the customer care is worst they are not responding properly, what kind of services are you providing and plz refund my amount back right i need that money its very urgent...
    HDFC Bank customer support has been notified about the posted complaint.
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      M
      Oct 31, 2017
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      Address: Srinagar, Jammu and Kashmir

      Please help me to get my account number of hdfc bank account. I lost all documents inculding passbook of hdfc bank. The last 4 digits of my account no are "1638". Please help me to get the account id of my account.

      Name: ajaz ahmad sofi

      Account id last 4 digits:1638
      Email id:[protected]@gmail.com
      Branch: karan nagar srinagar jammu and kashmir.
      HDFC Bank customer support has been notified about the posted complaint.
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        N
        nithin Deepak
        from Kalpetta, Kerala
        Oct 31, 2017
        Resolved
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        Resolved

        Address: Bangalore, Karnataka

        I have received an my phone saying "dear cardmember, we have processed your smartemi request for rs.1299 payable in 03 emis -1.50% roi pm on card ending 4529. Emi amt is exclusive of gst."
        I am not interested in this service. Please give me my cash back. I received this message on 30th october. I have file a compliant regard this issue in court saying illegal money transfer.
        Aug 6, 2021
        Complaint marked as Resolved 
        HDFC Securities customer support has been notified about the posted complaint.
        Dear Customer

        Greetings from OneAssist...!

        We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2512136 & the refund will get processed in 7 working days.

        Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

        Regards

        Sagar

        (Team OneAssist)
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          M
          Murali Ramesh
          from Hyderabad, Telangana
          Oct 31, 2017
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          Address: 560084

          Dear team,

          I have made transaction from payzapp to my bank account. Transaction got failed in payzapp on 28 oct 2017. Amount of rs.5000/- has been deducted from my payzapp wallet, but not credited in bank account till now. Payzapp shows the transaction has been failed. Also a screen shot of payzapp wallet has been attached for your reference.

          Customer id: [protected]
          Transaction id:[protected]sn18ry1

          Do the needful to refund my amount as early as possible.
          HDFC Bank customer support has been notified about the posted complaint.
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            H
            Hamkehka
            from Delhi, Delhi
            Oct 31, 2017
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            Address: New Delhi, Delhi, 110086
            Website: PAYZAPP

            I Mohammd Hamid My Login Id Or Registered Mobile No. is [protected]. I was Tried To Send (transfer) Rs. 5000/- ON SAT, OCT28, 17 - 03:05 PM
            from Pyzapp to my Axis bank Account and I have ALSO Received Notification of Transaction Success
            (Txn Id[protected]zN30mY7)

            but amount not Transferred this Problem Facing second time Very Disgusting Service. Please Refund My Money.

            I am Very disappointed.
            HDFC Bank customer support has been notified about the posted complaint.
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              D
              Dodiya Pratap
              from Surat, Gujarat
              Oct 31, 2017
              Resolved
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              Address: Ahmedabad, Gujarat, 382240

              Dear sir,

              Hdfc bank prasonal loan department my documents last two months two time my documents collect and last time me infrom per approval 2 lakh loan but two time month last date rejected loan so my loan already rejected so way my documents every month collect.

              And my 1 lakh loan already running and to tup loan required but every month me offer but only last day rejected.

              My auto loan active
              My personal loan active
              But i am regular customer so please trying new loan approval and disbursements.

              Regards
              Pratap
              Dec 2, 2017
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 31, 2017
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to share your issue with loan account number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

              -Manoj
              HDFC Bank Customer Assistance
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                G
                Guna Iyeswariya Ganesan
                Oct 31, 2017
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                Resolved

                Address: Chennai, Tamil Nadu, 600039

                Hi,

                I have been a customer of hdfc bank. My atm card expiry year was 2022. I didn't raise a request for a new debit card. I got a message as your request has been submitted. Its dispatched, the card was not delivered to my address. I was charged for the atm return charges of 59/-. I have not been intimated for the charges. When i went through my bank statement only i came to knew it its been more than a month, i am chasing them for the money return. Each person provides me a different solution.

                I visited the nearby branch twice, they didn't respond me at all. Finally, they said me to submit the complaint through call. I ranged to the customer care number, they didn't connect to the customer agent at all.

                I raised a complaint twice where for one request i received a reply stating that they tried to my number where my number was engaged. I called to the landline number, the guy who handled my query responded and the full amount was refunded to your a/c, the reason for the replacement of atm card was due to the replacement of all debit card into the chip based model.
                But still i didn't receive my money back. I raised it with grievance people, what they suggested was, based on the finance bill with 18% of gstwe have deducted you the amount of 59/- and we have refunded 50/- to your account. Still i am chasing up for the remaining amount. Where the 9/- goes. What is the reason, there was no proper explanation provided from the bank end.
                Dec 4, 2017
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 31, 2017
                HDFC Bank Customer Care's response
                Dear Customer,
                Kindly mail us at [protected]@hdfcbank.com from registered email ID along with Customer Id/card number, issue details, charges details and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.
                -Manoj
                HDFC Bank Customer assistance
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                  A
                  Ananda Jaiswal
                  from Chennai, Tamil Nadu
                  Oct 31, 2017
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                  I have sent rs.5000 to mobile no. [protected] but the transaction got failed and amount got deducted from my payzapp wallet. I tried the customer care number daily but number is always busy. My payzapp number is [protected].

                  Hence you are requested to do the needful and reverse my money asap.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    K
                    kumar29091980
                    from Bengaluru, Karnataka
                    Oct 31, 2017
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                    I was offered a 'top-up' loan in dec 2017. Was promised by the agent that there were no foreclosure charges after 6 months. When i went to foreclose in august, they said there was 8% charge. 2 months of escalations, the bank says produce something in writing - while they did not even make a copy of the declaration i clicked on available to me for reference (Even requesting them -
                    They haven't sent) they have no means of holding it's sales people accountable for the false promises they make just to sell a loan.
                    To my escalation email on the 12th of september, the nodal officer says the charges are 6% and 27th september they say 12.75%! (Maybe because i had escalated to the banking ombudsman). Misleading information at all levels.
                    Hdfc escalation number - hbl=[protected].
                    HDFC Bank customer support has been notified about the posted complaint.
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                      R
                      raveendr
                      from Mumbai, Maharashtra
                      Oct 31, 2017
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                      Address: 411006

                      Hi,

                      I have made a transaction of rs. 10000/- to my pay account on 31st october 2017 from payzapp app. But amount not transferred to beneficiary account payzapp and neither credited back to my payzapp, i tried calling customer service no one is answering the call and every time it is saying busy.
                      Kindly requesting you to resolve this issue...

                      Details

                      Transaction status : faild
                      Transfer type : withdrawal
                      Transferd on : tue, oct 31, 17. 12:33pm
                      Txn id:[protected]io30iq0
                      Area : n/a
                      Billed :yes

                      Kindly refund amount my number [protected]

                      Thanks & regards
                      Raveendra m
                      [protected]
                      HDFC Bank customer support has been notified about the posted complaint.
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                        H
                        hareeswarreddy
                        from Ahmedabad, Gujarat
                        Oct 31, 2017
                        Resolved
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                        Resolved

                        Address: 411017

                        Consumer loan account number :
                        [protected]

                        Hdfc account where emi is deducting for the same.
                        Id: 66836333

                        I am asking the hdfc bank to send me the loan details of soft copy to mail registered email-id and also i changed my home and also need to update my address. Iam asking them from last one month. But no response. They are behaving irresponsible.
                        Dec 3, 2017
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Oct 31, 2017
                        Updated by hareeswarreddy
                        I have HDFC Payzapp wallet account and on Oct-30-2017 i have transfered 5000 rupees to my friends HDFC payzapp account. The transaction failed, amount from my HDFC payzapp wallet is deducted and not credited back to my wallet or to my friends Payzapp Wallet.

                        I need my money back, 5000 rupees is too much amount for me.

                        HDFC PayZapp Account: IN[protected]
                        Verified Support
                        Nov 01, 2017
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Please share the copy of your email interaction on [protected]@hdfcbank.com along with the date and amount of deduction from your account for further assistance.

                        -Anay
                        HDFC Bank Customer Assistance
                        Nov 02, 2017
                        Updated by hareeswarreddy
                        Yours '[protected]@hdfcbank' is one of the worst support, i wrote lot of mails and no response, just a auto-generated will be sent back and i will get call after 2 weeks and they will say, that they are looking into the issue and get back after couple of days. I already shared my Payzapp wallet account id, take the action.
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                          R
                          Rakesh
                          Nov 2, 2017
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi
                          Website: Payzap

                          I did a transfer for RS 5000/- on 28th Oct 17 and same was failed and no refund to my account, later payzapp change transaction status to success but this was not credited to my beneficiary account nor refund back to my payzapp account.

                          I sent many mails to customer care email id support but no reply yet.

                          Update: After many calls to customer care they once pickup and told me that it will be refunded within 5 days, but 5 days already gone and no refund.

                          Can anybody let me know how to reach greivinace cell for further action.

                          Regards,
                          Rakesh
                          Dec 7, 2017
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 03, 2017
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We know your time is valuable. We request you to provide us with your registered contact details and transaction details at the below given link. http://bit.ly/2aJ9wGW. Mention this Ref No PZ[protected] in the comment box for us to track it.

                          Anay
                          HDFC Bank Customer Assistance
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                            S
                            Sagarb13
                            from Bengaluru, Karnataka
                            Oct 31, 2017
                            Resolved
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                            Resolved

                            Address: 560092

                            Dear team,

                            I was doing online payment towards groceries from grofers application. And did online payment from hdfc net banking. As soon as money got deducted session expired. No money was received by grofers and i was expecting refund but it hasn’t happened yet. I did this transaction on 27th oct 2017 for rs 2929. Reference no for the transaction is[protected]. And my account no is [protected]. Kindly refund the same.

                            Regards
                            Sagar borkar
                            Dec 8, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 02, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            The transaction has been successfully processed at the Bank's end. Incase the final status of the transaction is not known, we would request you to check with the merchant. Incase the merchant denies of having received the funds for the said transaction, do write back to us with a written confirmation from the merchant for non-receipt of funds.

                            -Bejoy
                            HDFC Bank Customer Assistance
                            Your session has been expired
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                              C
                              ChandraAmbati
                              from Bengaluru, Karnataka
                              Oct 31, 2017
                              Resolved
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                              Resolved

                              Website: www.hdfcbank.com

                              A transaction of rs.1020/- deducted from my bank account on 27th oct 2017 in the name of inter-brn cash chg incl gst 131017.

                              There is no message or mail info provided before the deduction for the reason.

                              Please accept my request as a complaint.

                              Looking forward for the solution asap.

                              Bank name: hdfc bank
                              Branch details:
                              Sidco ind estate, a blk 1
                              Guindy
                              Chennai - 600032
                              Ifsc - hdfc0002405

                              Thanks,
                              Chandra sekhar
                              Dec 7, 2017
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 31, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your account/customer Id, complete issue, charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Manoj
                              HDFC Bank Customer Assistance
                              Dear Manoj, Complete details shared to your mail id.. kindly respond back
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                                R
                                ram1115
                                from Delhi, Delhi
                                Oct 31, 2017
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                                Address: Jaipur, Rajasthan, 302001
                                Website: www.hdfcbank.com/htdocs/common/PayZapp/index.html

                                Dear team

                                With reference to the subject, i would like to inform you that i have transfer rs. 5000/- pay zap to my axis bank account on 23rd oct 17 but transaction got failed but wallet money has been deducted from pay zap wallet and not credited in bank account. So you are requested to look into and return my deducted money urgently.

                                ​ram singh
                                Payzap account no. - [protected]​
                                Transaction id.[protected]tk13fs9

                                Please resolve the issue at the earliest.
                                HDFC Bank customer support has been notified about the posted complaint.
                                Oct 26, 2017
                                Mahendra Sherugar Kodi's response
                                A FORMAT OF THE COPY OF LETTER SENT TO YOU HAS BEEN ATTACHED FOR YOUR REFERENCE. PLS FULFILL THE REQUIREMENT AND RESPOND TO US FOR PROCESSING THE APPLICATION FURTHER. THANK YOU
                                Application Reference Number : [protected]S2
                                My customer ID is 7309214

                                Account department debited 469 from my account without any information.customer care guys are unable to help me about it.

                                Kindly help and reverse my amt . otherwise I will escalate social media and CEO.
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                                  M
                                  Manjeet124
                                  from Ludhiana, Punjab
                                  Oct 31, 2017
                                  Resolved
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                                  Resolved

                                  This is manjeet kaur from ludhiana. My phone number [protected] i have done rs. 5000/- transaction using payzapp on 23rd october 2017 to my saving hdfc bank account and rs.5000/- in my indusind saving account, money got debited from my payzapp wallet but the amount was not credited to bank account and still not refunded, i have tried so many to call on payzapp customer care number # and also sent mail on [protected]@payzapp.in but there is no response for payzapp. I need that money its very urgent.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  I transferred payzapp to BOB bank Txn Id[protected]uK35dL6 amount of 700/- on[protected] but still amount not transferred to my account no : [protected].but payzapp showing 'sucess'.
                                  Dear Customer,

                                  Request you to please provide us your registered contact details & issue details on the below Link: bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. -

                                  Anay
                                  HDFC Bank Customer Assistance
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                                    A
                                    Akshay Mohod
                                    from Bengaluru, Karnataka
                                    Oct 31, 2017
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                                    Hello payzappteam, please assist.

                                    I have done a transaction of rs 5000 on oct 23 2017 and that money is yet to credited to my account. Transaction id is[protected]dz82vv5 done on mon oct 23 17 01.16 pm.

                                    I got attached notification that money will be refunded in 5 working days. It's been more than 5 working days and refund is yet to be credited to my payzapp account. I tried customer number which is a pathetic service. I also emailed support and got ticket 099-626 but there's no follow up on that either. Please expedite the refund process and respond back asap.

                                    Registered no : [protected]
                                    Registered email : [protected]@gmail.com

                                    Regards,
                                    Akshay
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      E
                                      E.Sreekanthreddy
                                      from Mumbai, Maharashtra
                                      Oct 31, 2017
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                                      Address: 516001

                                      I am sreekanthreddy. I send 5000rs from hdfc payzapp to my hdfc account on 23 october 2017 but the transaction is failed and i was asked to customer care they said after 5 working you will get your amount but it sixth day but i wasnot get amount back. Know i'm calling to payzapp customer care it is busy busy. So i want my money back. So pls take it as complaint and do need full.
                                      I have made transaction from standared chart bank to payzapp wallet on 29/10/2017 at around 8:25AM the amount has been deducted from the bank side but i didn't get till now we are unable to reach the customer nuber also which they have given ([protected], [protected]).
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                                        I
                                        Inthiyazali
                                        from Gurgaon, Haryana
                                        Oct 31, 2017
                                        Resolved
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                                        Resolved

                                        Address: Hyderabad, Andhra Pradesh, 500001

                                        I have applied loan in hdfc on march 2017 and my loan application has rejected on 6th sep 2017 without any information but not get any update from the team. (Hdfc gachibouli, hyderabad). When i met with bank team and they given update as still technical verification is under process.

                                        Still team is not giving any clearance on my application. Loan fee also not refunded as per process.
                                        Nov 27, 2017
                                        Complaint marked as Resolved 
                                        HDFC has taken rs 12000 for loan process but didn't taken any action. When I met breanch manager, he agreed and told HDFC can't refund money and you can give complaint. But when I filed consumer complaint.then he refunded 5000. But HDFC has wastage my 8 months of time and not given any proper updates, than also they changed 60% of money and wastage my 8 moths of time.. This cause me soo much money loss from builder and still iam struggling to get my money back.
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Oct 31, 2017
                                        Updated by Inthiyazali
                                        my contact mobile number [protected]
                                        Verified Support
                                        Nov 01, 2017
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        I request you to share your Loan application number and contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                        -Bejoy
                                        HDFC Bank Customer Assistance
                                        Nov 15, 2017
                                        Updated by Inthiyazali
                                        Hi team, I have shared all my details as requested but no response???
                                        Nov 25, 2017
                                        Updated by Inthiyazali
                                        Hi team, it has been long time, but I don't get any update. I have sent multiple emails to HDFC but no updates... Please take action on my complaint
                                        Nov 25, 2017
                                        Updated by Inthiyazali
                                        I have complaint on 31st Oct 2017 .but still not resolved my issue and not get any update. When I email for asking update always getting auto reply like process is under progess
                                        Nov 28, 2017
                                        Updated by Inthiyazali
                                        Hi sir, No action and nor any updates?? Is this complaint closed??
                                        Hi, As per your request I have sent email with all my details please take immediate action. Attached mail screen for your reference.
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