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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025

Complaints 32919

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18418

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Address: 600106

Hi
I have withdraw rs.1000 to my bank account on 1 november 2017 at 3:50 pm.
Money got debited from my payzapp wallet but not credited to my bank account.
Received a status transaction failure because of timeout.

Txnid:[protected]kc98xa0
Billed: yes

When will it be credited to my bank account.???

Withdraw is made to the following bank:

Acc no: 501*5928
Bank name : hdfc

+1 photos

Dec 5, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2017

HDFC Bank Customer Care's response Dear Customer,

We know your time is valuable. We request you to provide us with your registered contact details and transaction details at the below given link. http://bit.ly/2aJ9wGW. Mention this Ref No PZ[protected] in the comment box for us to track it.

Anay
HDFC Bank Customer Assistance

Nov 03, 2017

Updated by VinodPrak Hi
I have registered a complaint in the above link which you mentioned and mentioned the above ref. no.

Kindly do update.
Thanks

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I have transferred 5000 from my payzapp wallet to sbi account. Unfortunately i have entered the wrong account number. Meanwhile i got the notification as transaction failed and refund will be initiated. I want to know that transaction was failed or money credited to the wrng account. Am trying to contact customer care but no one is responding. Worst kind of response ever from hdfc side. First reslove the customer care issue. If my transaction was failed when the amount will get refunded?? If is is credited to the wrong account how can i know that?. Resolve this issue. My transaction id is[protected]jx52ov3

HDFC Bank customer support has been notified about the posted complaint.

Nov 01, 2017

Updated by ka33gopi My registered mobile number is [protected]

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Address: 500095

Hi team,

Ticket number 098-470

I have transferred rs 5, 000*2 times to my dad's payzapp account [protected] later i again needed the money and asked my dad ito send it back to my account. My dad has sent 5000*2 transactions again to my account amount 5000 + 5000 debited from his payzapp account but only one 5000 rs credited to my saving account and other rs 5000 was failed with ref number[protected]jn94du1 and transaction date was 26th october 2017. I raise a ticket and i got a reply that i will get the credit of rs5000 back to source account with in 5 working days and today is 6th working day still my money is not credited back to my account nither in my dad's pay zapp account. Urgently pay credit my amount back to my account as i need to pay the life insurance policy and also note that if this is been delayed i will never use this app in my life again and also ask my friends, family not to use this and also inform people on social media about this issue.

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I am having account in sbi, btps township badarpur. Yesterday at 19:30 pm i tried withdrawing money from hdfc atm molarband in front of bikaner sheet shop, of rs. 10, 000/-.in transaction i have received the money rs.8000/- but i do not received the money rs. 2000 from the machine but the amount got debited from my account. I did not know how to get back the money. Can any one help the procedure to get my money.

Dec 5, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to raise your concern with your bank for further assistance.

-Bejoy
HDFC Bank Customer Assistance

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Address: 636141

I applied and got a new credit card in hdfc bank. After two days ₹900 debit as (Hegic-crdt shld & fl cvr) in my credit card account statement.
I am not interested in that type of policy or coverage.
How can i clear this type of debits. Also i request them not to do in future transaction. So please remove this unwanted description in my credit card account statementand make immediate refund as quick as possible.

Dec 2, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 31, 2017

Rajesh Vankam's response Money rs.5000/- added to my Pazapp wallet
I have made transaction from payzapp to my bank account.
Transaction got success in payzapp on 28 Oct 2017.
i have tried to contact customer care but not able to Reach them.

My PAYZAPP registered mobile number: [protected]

Contact me on below number: [protected]

Oct 31, 2017

Rajesh Vankam's response Money rs.5000/- added to my Pazapp wallet
I have made transaction from payzapp to my bank account.
Transaction got success in payzapp on 28 Oct 2017.
i have tried to contact customer care but not able to Reach them.

My PAYZAPP registered mobile number: [protected]

Contact me on below number: [protected]

Verified Support

Nov 01, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, Card details, charges detail and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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R

Rajesh Vankam

from Hyderabad, Telangana

Nov 1, 2017

Money rs.5000/- not added to my wallet
I have made transaction from payzapp to my bank account.
Transaction got failed in payzapp on 23 Oct 2017.i have tried to contact customer care but not able to Reach them.

My PAYZAPP registered mobile number: [protected]

Contact me on below number: [protected]

900 debit as (hegic-crdt shld & fl cvr) in my credit card - Comment #2902297 - Image #0

B

bhag chand jethwani

from Jaipur, Rajasthan

Jan 27, 2018

I applied and got a new credit card in hdfc bank. After two three days ₹900 debit as (Hegic-crdt shld & fl cvr) in my credit card account statement.
I am not interested in that type of policy or coverage.
How can i clear this type of debits. Also i request them not to do in future transaction. So please remove this unwanted description in my credit card account statement and make immediate refund as quick as possible.

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Submitted documents through online net banking and also through email at [protected]@hdfcbank.com it's being a month no proper response from the bank i get rejected message but not the reason

Calling nri customer care number is pathetic almost spend 500rs customer care by listening always busy with another customer

Please address my concern i cant remit money as my account some time blocked and some time restriction due to kyc

Dec 4, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

Nov 02, 2017

Updated by mazhar.ali Dear sir

my customer id 28302254

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M

mazhar.ali

Nov 2, 2017

Dear sir

my customer id 28302254

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Address: Kanpur, Uttar Pradesh

Dear sir
I have send pf form 5time lucknow
Branch hr department, hr pragnshu inform me that pf document has been send further process. But no response any form proceedings against to him, so please check or process, one more time pf document direct send to hdfc life head office mumbai 23/10/2017 so pls asks to process.
Thanks & regard
Harjeet singh
Employee code
141072
[protected]
[protected]

HDFC Life customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra

Website: ntrade.hdfcsec.com

I redeemed a fund and was shown a nav of 32.837 while executing the redemption.
However, the rate i was given was 32.442.
When i called the hdfc securities team, i was told that i was given the end of day nav rate but when i checked the navs for the end of day when i executed my trade was 32.72 and no one is able to provide an answer as to where the 32.442 rate is coming from.

Even the hdfc site mentions the rate i quoted above -
http://www.hdfcfund.com/NAVCorner/NAVHistory.aspx?ReportId=E31EBD9F-E113-409A-80...⇄

My fund is the hdfc prudence fund - dividend option

Two things here:
1. No one including their designated compliance officer is answering my emails/calls - so there is no grievance redressal forum.
2. Hdfc shows an incorrect rate on their securities portal thereby fooling the customers into believing that they are trading a certain rate whereas the actual rate is never displayed - this is plain cheating.
Also, repeatedly calling their customer care is of no use as they do not provide the answers.

+2 photos

Nov 2, 2017

Complaint marked as Resolved

HDFC Escalation Team called to explain the transaction details and I am happy with the explanation provided by them.

HDFC Securities customer support has been notified about the posted complaint.

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Hi,
I became a customer of hdfc recently 2 weeks back.
I could find that 1299 is debited from my account.

Transaction :
Net pi to hsl sec a/c 3091767-[protected].

I was charged so much money and i specially mentioned i don't require any demat account, i have contacted hdfc and i am not satisfied with the approach and further they said it is hdfc securities and demat charges which i informed...

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17 found this helpful

Address: 500047

I have transferred 5000 /- money to my icici account from payzapp

Money got deducted from payzapp
Transaction status : success
But money was not credited in my bank account

I checked in payzapp notifications

Notification status was bank transaction pending

And the notification was:

Transaction id[protected]dw48xb1 of rs. 5000, has timedout, however if the accont is debited with no credit to * refund would be processed in 5 working days.

Please help me in resolving this issue

Dec 5, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2017

HDFC Bank Customer Care's response Dear Customer,

We know your time is valuable. We request you to provide us with your registered contact details and transaction details at the below given link. http://bit.ly/2aJ9wGW. Mention this Ref No PZ[protected] in the comment box for us to track it.

Anay
HDFC Bank Customer Assistance

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I have transferred an amount of 5000 from my payzapp account to my bank account on 26 oct 17, but the money is not yet credited or refunded. I have registered a complaint regarding the same through email, but the same is not yet responded. No one is responding from the customer care centre when calling and no other options to register a complaint. Hdfc bank customer center was not providing any guidance and the contact number given by them was not in existence.
Please help me

Nov 2, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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Address: Jaipur, Rajasthan, 302012

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 2590 without my concern on date:31/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 3011826
Name :- gourishankar kumawat
Mobile no. :- [protected]
Credit card number ending :- 2590

+1 photos

HDFC Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110030

I have my account with gurgaon sector 57 branch and had placed a request for a dd (Through internet banking) on the 27th of october 2107 (Friday). The amount was debitted immediately and said i will be processed next working day and will be delivered to given address within 3-4 working days.

The amount getting debitted on friday itself, made me think the dd was printed on the same day and due for dispatch friday evening or...

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Address: Hyderabad, Andhra Pradesh, 500007

Website: HDFC CREDITCARDS

My name is latha b menon... I am a credit card holder for hdfc bank... Hdfc bank never send credit card statement to my address.

As you all aware hdfc bank has a customer service centre with a no [protected]... If we try this no we can never get contacted with customer care centre.. So i request people to try this no. For your verification

What a stupid automated system they are using to avoid customer and customer complaints
Really stupid and horrible service. So request people to stay away from such cards. So i request you all to please forward this information to all through social media

Thanking you
Latha b menon

Thanking you

Dec 4, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: 411041

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6256 without my concern on date:31/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/- as soon as possible my mrmbership id is [protected]

HDFC Bank customer support has been notified about the posted complaint.

Nov 03, 2017

Updated by rakeshborse Hdfc bank has debited rs 1299 from my credit card without authentication. For one assist membership fees my credit card ending 626 has been subscribed for oneassist on[protected]. I havent applied for this, please cancel this plan and refund my money please stay away from h. D. F. C and one assist worst company with worst custumer service
I called custumer care several time but and request for cancellation but they didnt
And how could hdfc is allowing auto deduction

My relationship id is [protected]

So kindly cancel my subscription, and refund my amount..

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Address: 560076

Hi

I used my hdfc account to pay the jio 309 plan.. The money has deducted from my account but jio has not received the money and transaction is failed.. I tried the same for 5 times.. I thought money will be refunded with in 24 hours but it has not happened.

My customer id 35294262 account name neeraja v n v s.

Can you please check and refund the money back..

HDFC Bank customer support has been notified about the posted complaint.

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M

Maddela

from Hyderabad, Telangana

Nov 1, 2017

I made a transaction on 24th Oct i sent 5000 rs from Payzapp wallet to Axis Bank Account Amount sebited from Wallet and not credited to Axis Bank TxnID TxnID[protected]tR44iK6 Axis People saying that no transaction done please Credit my 5000rs ASAP

money is not refunded after failure of transaction - Comment #2902285 - Image #0

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Address: Ranga Reddy, Andhra Pradesh, 500049

Hi,

I have made a transaction sum of rs 5000 from payzapp wallet to my icici bank on 23 rd oct 17 transaction success but not credited to my bank. I reached out my bank but no use they told me to check with PayZapp but this customer care is not working. I sent email to customer care also but no use no one contacted me & one automatic email received saying that it will refund in 5 days but its been 10 days now.Please do refund urgently. If we couldn't pay credit card bill wat u guys will do? U will charge interest and late fee also.but u guys blocking my money for10 days by just saying technical issue this is not fair. Transaction I'd :
Txn id :[protected]jY53gO1
Mobile number : [protected]

HDFC Bank customer support has been notified about the posted complaint.

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Address: Coimbatore, Tamil Nadu, 641041

Dear sirs,
For the last 13 years i have used hdfc credit card. At present due to my financial position i able to continue.. So, i submitted a letter for settlement on 27/10/2017 directly to the collection department manager in coimbatore.
They accepted my settlement letter and told me to pay pending due and pay the balance by 11 months 0% interest cheques and given 15% waiver. After this i received many calls from your bank saying that my settlement request sent for approval and not giving settlement.
But, still i did not received settlement. Sirs, i am just an ordinary person and i am mentally too disturbed due to many calls from your bank and because of this calls i am not able to do my work and my family is depending on me only. So, i am kindly requesting to give me the settlement.
Card no.: * * * 4642.
Thanking you,
E. N. Senthil kumar, coimbatore. Mobile no.: [protected]

Dec 3, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 31, 2017

Updated by ensenthilk Dear Sirs, I made spelling errors earlier so, once again i am posting this.
For the last 13 years i have used HDFC credit card .At present Due to my financial position i am not able to continue..so, I submitted a letter for settlement on 27 / 10 / 2017 directly to the collection department manager in coimbatore.
They accepted my settlement letter and told me that after i received the settlement letter customer copy pay pending due and pay the balance by 11 months by cheques in 0% interest rate and given 15% waiver . After this i received many calls from your bank saying that my settlement request sent for approval but, not giving settlement .
still i did not received settlement. Sirs, i am just an ordinary person and i am mentally too disturbed due to many calls from your bank and because of this calls i am not able to do my work and my family is depending on me only.So, I am kindly requesting to give me the settlement .
Card No.: **** **** **** 4642.
Thanking You,
E.N.Senthil Kumar, Coimbatore. Mobile No.: [protected]

Verified Support

Nov 02, 2017

HDFC Bank Customer Care's response Dear Customer,

This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at: [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].

-Anay
HDFC Bank Customer Assistance

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Website: HDFC PaYZAP

I have done a 5000/- transaction on 23rd oct 2017 to my saving axis bank account, money got detected from my payzapp wallet but the amount was not credited to bank account and still not refunded, the customer care is worst they are not responding properly, what kind of services are you providing and plz refund my amount back right i need that money its very urgent...

HDFC Bank customer support has been notified about the posted complaint.

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Address: Srinagar, Jammu and Kashmir

Please help me to get my account number of hdfc bank account. I lost all documents inculding passbook of hdfc bank. The last 4 digits of my account no are "1638". Please help me to get the account id of my account.

Name: ajaz ahmad sofi

Account id last 4 digits:1638
Email id:[protected]@gmail.com
Branch: karan nagar srinagar jammu and kashmir.

HDFC Bank customer support has been notified about the posted complaint.

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