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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 1108

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S
Shilpa 245
from Rajkot, Gujarat
Oct 26, 2017
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Address: 380005
Website: Payzapp

Recently i transferred a sum of rs 5000 to an sbi account. Even though transaction was failed then also, my money was deducted. After two days i received a message of transaction success, but my sbi account has not been credited with the sum of money. I tried calling customer service, i also mailed them. Bt i got no response from their side. I don't know what to do. Please help.
HDFC Bank customer support has been notified about the posted complaint.
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    S
    SA Chennai
    from Chennai, Tamil Nadu
    Oct 26, 2017
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    Address: 600042
    Website: www.hdfcbank.com

    Application reference number
    [protected]s1
    Status
    Disapproved

    A format of the copy of letter sent to you has been attached for your reference. Pls fulfill the requirement and respond to us for processing the application further. Thank you

    I would like to know why my application was rejected? I haven't received any letter by email or otherwise. There are so many complaints about this online from other customers too. What i fail to understand is why do your executives call us incessantly to take your credit card and when we do apply with all documents & verification, you disapprove it. Kindly understand, all this stresses people out and also dents a good credit score.

    Looking forward to a quick reply and resolution. If not please cancel my application and return all the self attested photocopies of the documents and my picture which were submitted to your executive.

    Thanking you.
    Regards.
    HDFC Bank customer support has been notified about the posted complaint.
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      S
      Shilpa DR
      from Bengaluru, Karnataka
      Oct 26, 2017
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      Address: Bangalore, Karnataka
      Website: Payzapp

      Hi,
      I made a transaction of rs 2500 from payzapp to my bank account on 23rd oct 2017 around 11:20 am. Transaction status is success but the amount has not been credited to my bank account. I tried calling to the customer care number but the number is busy every time i tried. Refer the attachment for the transaction details.
      Mobile no. [protected].
      Please resolve this issue asap.

      Thanks.
      +1 photos
      HDFC Bank customer support has been notified about the posted complaint.
      Oct 27, 2017
      Updated by Shilpa DR
      Hi,
      Do the customer care people ask for OTP to
      make money transaction to payzapp??
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        M
        Mandar Rajendra Kadam
        from Dhule, Maharashtra
        Oct 26, 2017
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        Address: Pune, Maharashtra

        This bank has d [censored]est person and arrogant in the bund garden brance they call me nearly 60-70 times in 3 min they arey such an # that guy who call me sagar is an # [protected] this is his number if this didnt stop writing to ceo will not stop me b in ur limits. How can u call me i told earlier to a lady that dont call me in morning i sleep at 7am this girl had guts to call on 8 :30 now its like a very unprofessional people are working wd them # service
        +1 photos
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          S
          Santhosh0424
          from Delhi, Delhi
          Oct 26, 2017
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          Address: 500062

          Hi team,
          On 23rd oct, i have made an transaction of 5000 rs from payzapp wallet to my bank account. Tranfer got failure and money is deducted from wallet and not yet refunded, however i have sent out a mail to to payzapp customer still not get a reply from payzapp customer care. I got only auto reply mail. I tried to call payzapp customer care i am unable to reach out them. Every time i am getting busy voice message.
          Dear Customer,

          We request you to please provide us your registered contact details & issue details on the below Link: http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

          Anay,
          HDFC Bank Customer Assistance.
          ur problem resolved??? because i have similar transaction and complaint registered on 14 oct (https://www.consumercomplaints.in/hdfc-bank-payzapp-c1737927) still pending no communication from hdfc bank side. no companit no given no calls received nothing dont know what 2 do
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            V
            Vishwajeet Suryavanshi
            from Kollam, Kerala
            Oct 26, 2017
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            address not updated even after submitted address proof 2 times

            Website: www.hdfcsec.com

            My customer id 6062469. I had submitted address change form 2 times, recently on 16th october 2017. Both times address got updated in nsdl but never updated in trading account. I have checked in mobile app as well on website, address is not updated. The request was given to update permanent and current address with aadhar card with bank stamp. Very pathetic service from hdfc securities. No communication was sent, except i got sms from nsdl...
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            C
            from Mumbai, Maharashtra
            Oct 26, 2017
            Resolved
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            Resolved

            I have seen the following charges in my hdfc salary account.

            1. Hdfc has started charging once every quarter

            2. Inst-alert chg inc gst jul-sep2017 charging for instant alert for the account. When opening the account they mentioned that this service was free and now they are charging

            They should inform the customer before charging. You cannot hold the customer at ransom.

            I am not sure how to resolve this please advice...
            Nov 26, 2017
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 26, 2017
            HDFC Bank Customer Care's response
            Dear Customer,

            I request you to share your account/customer Id, charges details, date/amount of transaction and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

            -Bejoy
            HDFC Bank Customer Assistance
            Oct 26, 2017
            Updated by [email protected]
            custmer id 74405085
            24 Oct 2017 INST-ALERT CHG INC GST JUL-SEP2017-MIR[protected] MIR[protected] Oct 2017 17.70
            Oct 28, 2017
            Updated by [email protected]
            no any action kindly help
            INST-ALERT CHG INC GST JUL-SEP2017 charging for instant alert for the account. When opening the account they mentioned that this service was free and now they are charging .

            Please check about this deduction and refund the amount
            same thing happened with me

            custmer id 75531125
            27 Oct 2017 INST-ALERT CHG INC GST JUL-SEP2017
            INST-ALERT CHG INC GST, HDFC Bank is charging and deducting 17/- in each quarter.. Would like to know the reason for deduction. And there is no intimation or justification from HDFC bank when discussed to HDFC support center.
            HDFC is charging/deducting Rs 17 (NST-ALERT CHG INC GST OCT-DEC2017) from my account without my knowledge. Shouldn't this service be provided without charging. Instant SMS is a part of safety of our accounts. Even brocking companies provide the same for free. Pathetic customer service from the part of HDFC.
            INST-ALERT CHG INC GST, HDFC Bank is charging and deducting 17.70/- in each quarter.. Would like to know the reason for deduction. And there is no intimation or justification from HDFC bank when discussed to HDFC support center.
            customer id[protected]
            NST-ALERT CHG INC GST OCT-DEC2017-MIR[protected] deduction date- 13 march 2018- 17.59rs.
            NST-ALERT CHG INC GST OCT-DEC2017-MIR[protected] deduction date- 07 feb 2018- 00.11rs.

            its total 17.170 rs.

            its my salary account why this deduction is happening plz stop it .
            INST-ALERT CHG INC GST JAN-MAR2018

            same thing happened with me

            STOP IT HDFC!!! DN'T KILL US
            Same thing happened with me. Better to STOP USING HDFC ACCOUNT,
            Same thing happening with me

            INST-ALERT CHG INC GST JAN-MAR2018-MIR[protected]
            HDFC is one of the worst bank.. i have not used account for couple of years and on the other day i put some money ( 1 lakh 30 thousand rupees). They almost deducted nearly 10, 000 rupees and keep putting some charges. Not sure what are those charges. I tried to call them multiple times to understand what those charges are. These are the worst bank. They say, they need some phone pin to talk to me about my account. Unfortunately i did not have it. I have asked them how do i get it. They need ATM password. However, i live in United states and there is no way for me to go to ATM to reset my password. I have asked is there any alternate way. They are telling any alternate way. However, constantly deducting money from my account. I tried to reset password online (ATM password online). Though it is not possible ( and i was unsuccessful in changing password online), they charged twice for changing ATM password online to my account. Worst bank ever.. I am never going to bank with HDFC.

            HDFC, please don't loot customers money. I am expecting one of the HDFC guy to look into this and respond to me. My customer id is : 32301742

            There is no easy way to reach/escalate to their call too. Call centers agents are really rude. They did not even want to listen and solve the problem. Worst bank.
            HDFC is worst bank..
            Same happen with me
            INST-ALERT CHG INC GST APR-JUN2018
            Never noticed it before but why do you want to earn money like this, deducting 17.70₹ each quarter. The message Services should be free and if not, please give us a option to unselect the message Service. I can check myself what I got with email services or manually, don't need paid message Services which we never asked for.
            They are continuously deducting this amount from my account as well
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              E
              Ediga Mallikarjuna
              from Mumbai, Maharashtra
              Oct 26, 2017
              Resolved
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              Resolved

              Address: Bangalore, Karnataka, 560016

              I have closed my loan account[protected] on sep 20 at that time paid outstanding and other charges.. After that oct 4th 17573/- emi deducted in my account.. Then i have waited for my emi back but they have credited only 1043/-insteaded of 17573/- when i call to customer care and asked about this they are telling you received excess amount and they told me after closing also charges are there how pity it is.. I never seen or heared this kind of statement.. I will raise escalation in hdfc bank
              Nov 2, 2017
              Complaint marked as Resolved 
              i went HDFC Bank and asked about this issue.. they told me adjusted to another loan and also they told me in that account excess amount is there so we are refunding this amount into your account.
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 27, 2017
              HDFC Bank Customer Care's response
              Dear Customer,

              We have received your email vide ref id[protected]. We will take up the matter with concerned team and revert to you in 5 working days

              -Manoj
              HDFC Bank Customer Assistance
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                P
                Pankaj nadoda
                from Ahmedabad, Gujarat
                Oct 26, 2017
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                Have done transaction on 23/10/2017, for 5000 rs transfer to hdfc bank but transaction has been debited from my payzapp wallet but not received in bank. So please take appropriate action to solve the issue. I have done many mails to payzapp but there are only system generates ticket for complain and no one is replying for the same issue

                My registered no : [protected]
                +1 photos
                HDFC Bank customer support has been notified about the posted complaint.
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                  M
                  manjuk84
                  from Chennai, Tamil Nadu
                  Oct 26, 2017
                  Resolved
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                  Resolved

                  Address: 560087

                  I had made an application through hdfc fastag program trough their online portal and made payment of ₹300 against the same as ₹200 for security amount and ₹100 as the top up amount. The reference number of the application is fastag-hfr004845.
                  I had recieved one email with the reference number. Since then i have been trying to contact on the toll free number but no one picks up the. Once they received and said within 2 days you will get sms and provided complaint number 1774oct2017 after that no updates and no able to reach anyone in customer care and also not able to track the status of application.
                  Nov 27, 2017
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 27, 2017
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We understand that Mr. Rajesh has contacted you and informed you the status of your request. He has shared the dispatch details of the fasttag. Do write to us in case of any pending issue.

                  -Anay
                  HDFC Bank Customer Assistance
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                    S
                    Shalinimuthu
                    from Mumbai, Maharashtra
                    Oct 26, 2017
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                    Address: Bangalore, Karnataka, 560016

                    Hi payzapp, i had made 2 transfer worth ₹.5000/- to icici bank account and ₹.2000/- and kotak bank account on[protected]. The transaction shows successful in payzapp. But amt did not get credited to my accounts. Tried contacting payzapp cc but heard busy tone every time. Sent mail to support mail id and received only system generated reply. Kindly act on priority and refund the amt ₹.7000/- as the trust on hdfc matters a lot.
                    +3 photos
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                      B
                      Bala191
                      from Bengaluru, Karnataka
                      Oct 26, 2017
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                      Address: 560100
                      Website: PayZapp

                      Last monday (23/oct/2017) i have added 3000 rs to my payzapp wallet and transfer the same amount to my sb account. It shows withdrawal is success but still that amount not credited in my bank account (Almost 4 days competed).

                      Also, the same day i have added 700 rs to my payzapp wallet from credit card, this amount still not added in my wallet but it has been debit from my credit card.

                      I never excepted this type of problem would happen on your service
                      .
                      HDFC Bank customer support has been notified about the posted complaint.
                      Very very bad sercice : HDFC payZapp
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                        S
                        sahitya123
                        from Bengaluru, Karnataka
                        Oct 26, 2017
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                        Address: 560068

                        Hi team,

                        I have made an transaction of rs 5000.00 on oct 25th 2017 11:56 am ist

                        Transaction id :[protected]sh16yc7

                        Transaction status as successful but the merchant who i have paid didn't get any amount can you help on the transaction
                        Paid to shri ram.

                        Its beeen two days no money credited in merchant wallet nor my wallet and i tried 100 times for customer care and it always hung up
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                          S
                          sumit143143
                          from Ahmedabad, Gujarat
                          Oct 26, 2017
                          Resolved
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                          Resolved

                          Address: Pune, Maharashtra, 411041
                          Website: Www.hdfccards.com

                          My name is sangram oswal. I have a credit card of hdfc. I have made a payment of minimum due. Only 300 to 400 hundred is remaining but coz of i was hospitalized it not able to make a the payment so i said i, ll do the payment in next 2 dayz but the collection calling agent name:- anjali jadhav, she is very worth very rud and not understand people is some problem then also she is saying make a payment of 300 urgent and send the screenshots immediately. Even from when i'm useing this credit card its my firts time late payment od only rupees 300 then hdfc people's are giving trouble then. I don't want such hopeless service card so i'm exit from hdfc cards and services.

                          Please beware from hdfc card this people are this snakes. Even u have remaining amount of rs-1 then also they trouble for that.. So please

                          Don't take any any any service from such types of bank's
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          HDFC Securities customer support has been notified about the posted complaint.
                          Dear Customer,

                          I request you to share your Card No., caller details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                          -Manoj
                          HDFC Bank Customer Assistance
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                            M
                            Mamta Malik
                            from Bengaluru, Karnataka
                            Oct 26, 2017
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                            Address: Faridabad, Haryana, 121004
                            Website: PAYZAPP

                            I have transferred rs. 3900 from my payzapp account to my sbi account no. [protected] but my amount from the wallet was debited and it was not credited to my bank account. My transaction id[protected]pq54yx dated : 23.10.2017. So, kindly repay back the amount to my account.
                            Following are details: -

                            My payzapp register mobile no - [protected]

                            Txn id :[protected]pq54yx3
                            +2 photos
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                              M
                              Mayur@
                              from Mumbai, Maharashtra
                              Oct 26, 2017
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                              Address: Surat, Gujarat, 395007

                              Hii my name is mayur suthar & i'm first time using this apps i was 5000 transfer money in my bank account bt my mistake fill in the ifsc code is. Wrong n can't back my money in wallet so pls can. U send. Me my back money in wallet
                              My mobile nom [protected]
                              Tomorrow i using this apps
                              N customer care number is always busy anytime then i'm complain
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                                I
                                iirshad
                                from Mumbai, Maharashtra
                                Oct 26, 2017
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                                Address: 400063

                                Please do not post any contact number on this site
                                Name identified by true caller

                                +91 [protected] karnama
                                +91 [protected] aman sharma
                                +91 [protected] ask card
                                +91 [protected] depak kumar

                                Agar aap apna number post karte hai to fraud calls ke chances hai
                                Or ye is tarah bat karte hai jaise bankers ho
                                Aap in numbers par apni koi details share mat kare please.
                                HDFC Bank customer support has been notified about the posted complaint.
                                On 14th of oct 2017 at 9.37am a labour swiped my debit card at petrol pump for an amount 8000 rs. Instead of 800.. rs 8000 was deducted from my account instantly. He did void sale of the same but i havent gt refunded. now its 25th oct

                                fraud call - Comment #2895995 - Image #0
                                fraud call - Comment #2895995 - Image #1
                                Dear Sir, Please cancel my membership which is wrongly bieng auto debit from my hdfc bank credit card for one assist. I don't want to have such services. Give me refund of rs. 1299. I also have sended mail to hdfc bank complaints
                                I am hdfc bank credit card customers and I would like to make a complaint against your 2 executive's luvkush and Rajesh did not listen to my request and refuse to take my complaint and simply said no take my complaint and later I tried to call but no response
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                                  V
                                  vasukottana
                                  from Vijayawada, Andhra Pradesh
                                  Oct 26, 2017
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                                  payment issue

                                  Address: Hyderabad, Andhra Pradesh, 500034

                                  Hi,

                                  I have transferred of rs. 3000 from payzapp wallet to bank account since the transection was showing completed success in payzapp transection history but amount not get credited to bank account. I have tried to continuously on your customer care number its allways comes busy and busy... I have also mailed to you your support team but still no response from them kindly please check and revert us.

                                  My transaction...
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                                  N
                                  Nandini K
                                  from Bengaluru, Karnataka
                                  Oct 29, 2017
                                  Resolved
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                                  Resolved

                                  I transferred money from the payzapp account to the bank account.
                                  Money got deducted from payzapp account but it is not credited to the bank account.

                                  And now i am not able to login to payzapp. Im getting error as authentication failed. Whats wrong with payzapp. My security question is also blcoked now. I will never trust hdfc products agai. Im going to change my salary account from hdfc.
                                  My registered mail id is nandini.[protected]@gmail.com
                                  Oct 31, 2017
                                  Complaint marked as Resolved 
                                  Payzapp automatically refunded my money bit after 8days which is too late. N my payzapp account is also working fine. Dont know how.
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 31, 2017
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Request you to please provide us your registered contact details & transaction details on the below Link: bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. -

                                  Anay
                                  HDFC Bank Customer Assistance
                                  Oct 31, 2017
                                  Updated by Nandini K
                                  My issue got solved today. Thanks
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                                    R
                                    Rajesh.Rana
                                    from Chandigarh, Chandigarh
                                    Oct 26, 2017
                                    Resolved
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                                    Resolved

                                    Dear sir,
                                    I am using hdfc credit card since many years ending with 7520. Unknowingly one assist had given memmbership to this card. Last year on behalf of my request they have not cancelled my membership. Now they have upgraded my plan &continue memmbership. Now i want to know that who is oneassist to debit fee from my credit card. Is oneassist sisterconcern of hdfc bank? Ifnot let me clear how oneassist has debited fee from creditcard without giving any prior notice to me. Please reffer me complaint no. Of this complaint. Also give me clear justification about this matter, althuogh i have decided to file petition in court against you.

                                    Regards
                                    Rajesh rana
                                    [protected]
                                    Nov 28, 2017
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 26, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Rajesh,

                                    I request you to share your Card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                    -Manoj
                                    HDFC Bank Customer Assistance
                                    I would like to know why Rs. 177 amount was deducted from account no. [protected]. This deduction has happened without my knowledge.
                                    I have bought a vehicle in 2003 the vehicle is under hp in centurion bank i have finished my finance and i recieved rc book but still not recieved noc the vehicle is bullet electra i want to sell my bike vehicle number tn 20 4059 . please do the needful .

                                    Thanks & Regards

                                    Vimal raj D
                                    [protected]
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