HDFC Bank Complaints & Reviews

Hi team,

I had done a transaction from payzapp app to icici bank account, the money got debitted from payzapp but was not transferred to bank account. No customer care response even after 24 hrs. Not able to reach them. Please look into this and help me get my money back.
Mobile number: [protected]
Transaction id:[protected]dk57gn5
Name : akanksha

Didn't get the money transferred through payzapp to bank - transaction showed failed. Its already been 6 days. I want my money back as soon as possible. Transaction id is[protected]uc16fs5 and i already contacted payzapp though mail, number and facebook but no response. Very bad service from hdfc and i also registered on https://leads.hdfcbank.com/applications/webforms/apply/Payzapp_Feedback/index.as...⇄

Hdfc credit card ending with 6803 has been debited with rs.1899/- towards one assist membership fee on 16/10/2017.
I dint get any info to renew this one assist membership. But they are automatically debited from my hdfc credit card.
I am not interested to renew this membership so
Kindly resolve the issue asap and refund the debited amount and please don't repeat it again without my consent.

Hope i will get back my money asap.

Registered mail id : saji. [protected]@gmail.com
Mob : [protected]

Regards

Saji. K. Krishnan

Yesterday i tried booking a flight ticket from bangalore-delhi dated 21th february, 2017 through your partner "cleartrip" on hdfc smartbuy. The amount of rs. 2930 was debited from my account instantly but it showed the confirmation status as "pending". Later after some half an hour i received a mail and sms both stating my booking was canceled for flight booking id: [protected] and that the amount would be credited back within 1 hour.

Unfortunately till this point of time i have not received the refund back in my account. It seems like a fraud. Neither i can re-book again a flight for same day as i'm confused by the service provided by hdfc. This is the second instance i'm facing this concern with hdfc.

I transferred payzapp to icici[protected] amount of 10, 000/- on[protected] but still amount not transferred to my account but payzapp showing 'sucess'. Please find the issue and reply as soon as possible.. You have given me the time window of 5 working day which already been passed.

Find below transaction details:
Transferred on: mon oct 23, 17 17:32
Time : 17:32pm
Txn id:[protected]ne4
Billed: yes...

Hi,

My name is piyush. I have made two transactions of 5000 rs each both get failed and money is not refunded to payzapp wallet. See below attachment of screenshot for failed transactions made on 28 october 2017.

I have tried and call payzapp customer care but no response phone number seems to be unavailable. I have mailed to payzapp support but no one responded to the mail till now.

Kindly assist in this matter urgently.
Thanks

Hi payzapp team,
Yours is the worst customer care service i have ever experienced.

I tried to do three transactions of sending money to bank on 23rd.

Two transactions showed success to sbi
(Transaction ids,
[protected]np87xi5
[protected]wv51cx4).

And other one failed to hdfc.
(Transaction id[protected]yh16ob1)

But all three of them did not credit any amount to beneficiary account. But amount got deducted from payzapp wallet. I complained thru payzapp app. Reply came to wait for 5 working days.

I am worried now as 5 working days have already been passed. Still no response from payzapp. And everytime payzapp cutomer care number is either busy/disconnected without any response.

How a customer should feel if the money got deducted. And there is no proper way to easily connect to the customer care.

Following is the reply i got when i submitted a cimplaint to payzapp thru app.

—
Subject:
Re:'ticket=075-188' feedback for payzapp for 3.02.01.11

Dear customer,

Thank you for writing to us.

This is a system-generated response to acknowledge receipt of your e-mail. Our customer service executives will respond to your queries within 24 hours.

Please note:-
Cashback will be posted to the wallet in 5 working days from the date of transaction for mobile recharge, book my show.

For transaction failures / cancellations the amount will be refunded to the source account within 5 working days from the date of transaction, except for mvisa where the refund will be posted to the wallet.

In case you have not received the funds back in 5 working days across any transactions, we request you to raise a chargeback with your issuing banks branch or phonebanking.

In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.

We assure you the best of our services at all times.

Thank you
Regards,
Hdfc bank payzapp team
Payzapp toll free : [protected]
Payzapp email support : [protected]@payzapp.in
—

Last line was funny "we assure you the best of our services at all times."
Is this the best service?

Payzapp... Where are you?

My registered ph number:[protected]

Regards,
Santhosh

Hi,

I made a fund transfer of 5000 rs. From payzapp to my sbi saving account and transaction got failed. So the money deducted from payzapp and not transferred to my sbi account. Also money not been credited to my payzapp wallet. The payzapp customer care number is always busy 24*7. The call is not responding. I am tired of this.

Pls help me.

My contact - [protected]
Payzapp username - nikuc3d
Transaction id:[protected]wg89jx3
Transaction date : 23rd october 2017

Hello consumer grievance officer,

Hdfc ergo policy # 70072763
Hdfc ergo claim num : # pa ­16 ­ 17/5309
Irda complaint #[protected]
Contact - +91 -[protected]
Insured name : ms. Anita bhattacharya

I am filing a complaint here against hdfc ergo general insurance against the non-payment of the claim amount for my claim id # pa ­16­17/5309 registered with hdfc ergo on 29/11/2016 for the personal accidental policy number #70072763.

All the necessary documents asked by hdfc ergo team on 29/11/2016, were already sent to their address by 04/12/2016 and i am also attaching the scanned copy of the filled application form which was sent to them during that time. And the claim pa ­16 ­ 17/5309 was approved by them for which the insurer already received the sms confirmation on her registered mobile number on 09/12/2016.
And after that we approached many times to the grievance team to credit and reimburse the claim amount and they informed us to send the scanned copy of all those documents again along with cancelled cheque, which we already did earlier and the escalation officers from hdfc ergo advised to wait and they asked to give an physical appointment with the insurer, which was also done in the month of january, 2016.
But after all these formalities, still the insured person ms. Anita bhattacharya did not receive the claim amount and after providing sms confirmation on 09/12/2016, again now they have started asking few more documents and again the physical appointment, which already happened earlier.
Now, this is clearly a case of harassment and wasting of valuable time of the insured person and also this is a case of fraud, for which hdfc ergo team is unnecessarily asking new documents, which was not asked earlier at the time of raising claim.
So, on behalf of ms. Anita bhattacharya, i am approaching insurance ombudsmen department, bangalore, to look into this case seriously and help us to receive the claim amount along with compensation amount for that we are waiting for last 3 months without any satisfactory solution.
Reason for filing claim in bangalore: ms. Anita bhattacharya is bed-ridden and she cannot go out as per the doctor’s advice. Hence, being her legal beneficiary (As per the policy) and legal representative and guardian (Relationship: nephew) and as i am staying in bangalore, hence i am putting this case to bangalore dept so that i can come physically in case of any hearing happens.

Discrepancy in communication from hdfc ergo:
After approving the claim on 09/12/2016, the hdfc grievance team many times confirmed over phone that the claim is approved in system and the claim is under process. But later on, the claim team asked for few more documents like indoor case papers, which were nowhere asked earlier before approving the claim. And also we already gave the appointment slot with the patient ms. Anita bhattacharya, where the claim officer mr. Dipayan saha came to patient’s premises (In january, 2017) and did the physical verification and also asked details from the neighbourhood and from the local relatives. But now again they re asking for appointment, which was seriously not expected. And also after approving the claim on december, 2016, now all these points should not be asked from the patient again, which is only a harassment for us, delaying and wasting our time to get the claim amount.

I naresh jal as a registered user at mobile no. [protected] on payzapp would like to make a request to you regarding a transaction made by me on 23.10.2017
Amt : 15, 000/-, transaction was failed and amount was deducted from my payzapp wallet still not credited my hdfc bank account, i have tried contacting payzapp customer care enormous times but i was unable to reach them as number is always busy. Payzapp has the worst customer service. Please help me with this and i also email twice but they didn't contact me just sent me auto email as response
If i will not get my refund amount 15, 000
Within 24 hours then i will complaint to consumer court
They promised me that they will refund in 5 working days but after completion 5 working days now they are asking more 5 working days for refund
I am really unhappy with the service of payzapp

Hi team,

I am facing issues with your service. Be it debit card or crrdit card.
For debit card, i had already paid the emi in the starting of oct'17. As the cycle run on every 23rd of month, emi got auto deducted due to which my balance is negative..
For credit card, it is showing conflicting data. One day, i have pay to some amount and the other amount is already updated and don't have to pay much. I have already taken the screenshot for the same. I even have the message for the same issue. Moreover, some issue is there with the due amount. Details are not cleared in the statement i asked for whole year.

Could you please look into the issue as soon as possible? I would prefer to switch to other bank if same thing continues.

Regards,
Ms

In today's era where everyone is concerned about customer experience in service industry, hdfc bank is hardly bother about it.
They charged for every thing be it neft/ imps via net banking.
Recently i have taken insta jumbo loan on my credit card which taken wrongly or in hurry. I requested for closer it on customer care. They asked for 3 percentage penalty for pre closer. I requested for waiver but they denied and ask to write email on customerservices. [protected]@hdfcbank.com.
Even after 4-5 days, i have not received revert.
I also wrote to mr. Puri id but got blunt response via email only (Pre closer charges is part of product and every loan have this).
As of now, i haven't received any call from any department of bank.
Below is the reference no.
Query reference number [protected].
Hbl=[protected]' fw: pre closer fee waiver insta jumbo loan.

Regards
Navneet kumar sharma

I am a hdfc bank credit card holder. My plan is wallet assist and its has been renewal on 17/nov/2017, but i am not interested about this service and don't want this membership any more. So cancel the service

Oneassist relationship number : 625499
Name :- saravana kumar
Email :- [protected]@gmail.com
Plan:- privilege-individual
Registered mobile number:- [protected]

I already cancelled of one assist membership

But rs. 1299/- debited from my credit card number ending with 7017 without my concern on date:20/10/2017. If i already canceled my membership then how can you debit the amount from my card.
I want my refund asap

Oneassist relationship number: 2863461
Name :- prince sharma
Mobile no. :- [protected]
Credit card number ending :- 7017

I am customer of your bank my a/c [protected] nri

My name is deepak kumar branch name

Mandi gobindgarh. Your bank officer

Miss rupali arora misbehaved with me.

She talked rudely. i felt insult in your branch. Date 27.10.17

my mobile no is [protected]

Please take action on my complaint.

thanking you.

deepak kumar

Inst-alert chg inc gst jul-sep2017-mir[protected]

I have seen the following charges in my hdfc salary account.

1. Hdfc has started charging once every quarter.

Its my salary account, should not i get privilage and deduction should not be done.

Date of deduction : 24 oct 2017
Narration : inst-alert chg inc gst jul-sep2017-mir[protected] mir[protected]
Amount deducted : 17.70

I want my money to be returned back.

Dear sir i did transaction on dated 23 october 2017 from hdfc payzaa to my axis bank account, but transaction was cancel due to time out, fund is zero in my wallet. Immediately i inform through mail because customer care number is always busy, no respond. I receive a mail which is auto reply by system. I have transfer fund due to emergency.
I am in problem. Total amount rs 11000.
I trust because hdfc is a big brand. Till today no respond.
Please refund my fund immediately because i am facing problem.
When i contact to hdfc customer care, they not entertaine me.
I am surprise, please help me.
My register mob number is [protected]
Notification copy is attached.
Anjani kumar gaur

Hello sir/madam,
I’m 31 years old man with disturbed financial condition and not able pay my bills on time from a long time. But from last 2 months i have been receiving call from one of your executive who is forcing me to pay complete amount. I have repeatedly requesting him to give me at least 2 more months to pay the amount. Now he’s is abusing me threatening me for which i’m mentally tortured nd disturb. Sometimes i i feel like to end my life. Is this the way you torture people. I’m not saying i will not pay the amount. What i want is i need 2 more months.
Kindly allow me for 2 more months.

Thank you,
Vishal phukan

This happens wd me evrytym dunno y... These ppl dnt hv reliable systems due to wch v customers hv to face many prblms.. Evrytym i transfer money frm my payzap ac to my dr card i rcv a msg dat its been debited bt i nvr gt ny msg saying dat the money hs been credited to my bank ac... Its so irritating... I cnt c money in my payzap ac neither in my bank ac n wen i call up cust care frst of ol they r nvr nvr nvr contactable n by gods grace if m able to reach thm smhow they always keeps on transferring me to sm odr dprtmnts... Huh... So rude n cheap service hdfc provides... N these bloody cust care ppl tels me dat it will take bloody 5-7 wrkng days fo money to be credited to my bank ac wat a #... Nw ive transfer evrythn to my bank ac frm pyzap n now i dnt hav anythn in my ac dunno whr my money z gone... Huh

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 2412 without my concern on date: 27/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Relationship no : 2986336
Name : kalpesh patil
Card no ending with 2412