HDFC Bank Complaints & Reviews

Hello hdfc team... I have been using hdfc titanium credit card for 11 months... However due to some sort of financial problems related to my job change and health issues... I am not able to clear the minimum due amount but i am promising to pay it in the first week of next month... But ur collection department executive is not able to understand my problem and are calling me repeatedly with unprofessional conversation regarding this issue... I beg your consideration towards my concern and i promise it will never happen in future... Kindly look after the issue with ur generosity...
Here are my details attached:
Date of incident:25/10/2017
Collection department executive no:[protected]
My number:[protected]
My name:tejas dwivedi

Hi,
This is rahul gharde,
I made a transaction on 22 oct 2017 to send money to my hdfc bank account but that transaction got failed and money deducted from the wallet and not reflected to my bank account.
Transaction status : failed
Transfer type : withdrawal
Transferred on : sun, oct 22, 17 12:50 pm
Transaction id (Txn id):[protected]wh73ku0
Area info: n/a
Billed : yes

Hi team,

I had made a payment of 1000 rupee towards my icici bank account from hdfc payzapp.
Money has been debited from the app but it has not been credited in my icici bank account.
I am trying to call customer care but call is not getting connected.
I had sent multiple mail but no response till now.

Pfb the mail communication.

Dear customer,

Thank you for writing to us.

This is a system-generated response to acknowledge receipt of your e-mail. Our customer service executives will respond to your queries within 24 hours.

Please note:-
Cashback will be posted to the wallet in 5 working days from the date of transaction for mobile recharge, book my show.

For transaction failures / cancellations the amount will be refunded to the source account within 5 working days from the date of transaction, except for mvisa where the refund will be posted to the wallet.

In case you have not received the funds back in 5 working days across any transactions, we request you to raise a chargeback with your issuing banks branch or phonebanking.

In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.

We assure you the best of our services at all times.

Thank you
Regards,
Hdfc bank payzapp team
Payzapp toll free : [protected]
Payzapp email support : [protected]@payzapp.in

— original message —
From: amar srivastava [[protected]@gmail.com]
Sent: sunday, oct 22 2017 1:09pm
To: [protected]@payzapp.in [[protected]@payzapp.in]
Subject: payment not credited

Hi team,

I have made on transaction of 1000 rupee to my icici account and payment has not been received.
Pfa the screenshots for the same.

Regards
Amar srivastava

Amar srivastava
Oct 24 (1 day ago)

To support
Team,

I am still waiting to get a call from your side and waiting for the payment to get it credited in my account as well.

Please do the needful asap.

Thanks,
Amar

Amar srivastava
Oct 24 (1 day ago)

To support
Hi team,

Please share an update on this.

Thanks,
Amar

Amar srivastava
12:52 am (16 hours ago)

To support
Hi team,

Please share an update on this.

Thanks,
Amar
—
Regards,
Amar srivastava

Amar srivastava
12:14 pm (5 hours ago)

To support
Hi team,

Please share an update on this.

Thanks,
Amar
—
Regards,
Amar srivastava

Amar srivastava
5:48 pm (0 minutes ago)

To support
Team,

What is going on?? I am trying to call customer care since morning but call is not getting connected and no one is giving me proper response on mail as well.

This is to inform you that i have salary account in your bank @ kota rajasthan.
Monday i did a transaction of 9000/- rs. With upi no.[protected] from my account.
My account no is [protected] my name is narendra rathore. My mobile no is [protected]. I am also trying to contact on coustomare care phone banking but call disconnected autromatically.
Please do need ful.

Sir,

Iam k radha menon. My account no is [protected]. I applied atm card & internet banking facility also.. My address has changed now. Already i have informed in bank. Got one cheque book. Pls issue my atm card &pin and internet banking package also.

My old address is;

Radha menon
Villa no - 4,
Skyline spring field homes
Kallamparambu road, edappally po
Padivattom, kochi - 682024

My new address is;

Radha menon
Villa no -28,
Skyline spring field homes
Kallamparambu road, edappally po
Padivattom, kochi - 682024.
Please consider this as an request

Radha menon

We have a agriculture limit with you since 2016 (Hdfc bank tibri road branch gurdaspur punjab)
In the beginning we used all amount for abroad purpose so bank charge us 60, 000 (Like 11% interest) for 18 lakh limit. We paid that amount. Later we paid 8 lakh to bank than 11lakh is left that time bank charge us 47000 (Interest).
After few month only 7lakh is left out of 18lakh but again bank charge us 55000 interest i don't know why? This amount is higher than previous.
But now present 2017 i paid 14lakh 40thousand and only 3lakh50thousand left but again bank charge us 60, 000.
Please help us
This is a fraud we are not rich that we pay according to what they want. Please find attached photos of transactions which will help u to know our case.

Please we want your help seriously.

I am getting frequent failure messages while transfering payzapp balance to bank accounts. I have added rs 4500 from my credit card to payzapp on oct 23. But only rs.3500 is shown as added to payzapp. All transactions from payzapp to bank accounts got failed, upon checking the account to which payzapp fund was transferred, i can see that the amount has not been added to the bank account and the amount is not yet refunded even after two days!

Out of the total of rs.4500, only 3500 got credited to payzapp, the remaining rs.1000 is not credited to payzapp or refunded back to credit card

Their customer support numbers does not exist and they wont even reply to the mails inspite of sending around 6 mails already in last two days!! Hdfc customer care says that they cannot do anything about issues related to payzapp.

Worst experience ever!! Nobody should be using this app ever!

I was a very happy and content customer till about five minutes ago. This is a complaint against one of your employee that would be just a tele - caller calling on customers to do the credit card payment. My last due could not be paid on time as i was on a vacation. About three days ago, i had got a call but had informed that i would be making the payment post my vacation.

Today i got another call from +91 [protected], delhi number, he was another employee who had called about my credit card bill payment. My issue and concern is this, he was extremely arrogant, authoritative and rude. His tone was threatening and was treating me like i work for him. I asked him what was his name, he said his name is vikas, so i asked him what was his full name, to which he replied that 'pura naam jaan ke kya aap payment kar doge' (If i give you my full name, will you make the payment?). To my shock, i have never ever got a call from your team of a person who talks in an abrasive tone. My whole point of asking his full name was for verification purposes, (There are so many fraud calls these days around) i think i am entitled to ask as well because it is my hard-earned money at stake. I do not have an issue with your employees calling me and reminding me to pay my credit card bill.

I have an issue with people/ employees who do not understand the value of a customer. Your entire organization thrives on customers. There is a way to talk to customers, and i also understand the fine line between assertion and aggression.

Dear the greatest hdfc bank in the world,

My name is : nerella thirupathi
Customer id : 55995416

Problem : inter-brn cash chg incl gst charges @ 177 @ 2 times continuously.
See the attached image for more details

Challenge : solve my query and call me back before end of day by tomorrow to prove my first line in this message is correct

Dear all,

I have a proble with payzapp sponsored by hdfc. I have transferred 4000 to my payzapp to transfer to my bank account. But the transaction initially said it is failed but later the status has shown transaction success. But the amount is not transferred to my personal savings account.

I am trying to reach them since 4 days but their customer care no. Is not working so i have written an email to sort out the issue. There is no response on email either. When i tried to reach hdfc customer care, they said that they are not concerned about payzapp as it is a separate department.

When payzapp is sponsored by hdfc howcome hdfc will not be responsibile for any transaction done through payzapp.

This is the worst payment site i have seen ever. Now someone help me how to get my amount refunded back to account or my card.

I had open the account with hdfc bank as my salary account in my previous company since, i left the company and kept my hdfc account in passive/dormant state as couldn't able to reflect any transaction in the account
Later on it shows some deductions with leftover balances and now i used to get messages from hdfc bank that they are debiting rs. 750 every month. Even after rbi declared not to charge any penalty for non-maintenance of minimum balance.
Request you to kindly consider this issue and assist me in every possible way to close the account.
Thank you

Imps ref number:[protected], amount: rs 5000, date of transaction:[protected].
Status: transaction time out.
Checked with beneficiary bank on[protected] : they said there is no pending transaction.
Checked with hdfc phone banking customer care: executive said money should be refunded back in transaction day + 2 working days, per which money should be credited back by[protected].
Checked with hdfc online chat eva: said money would be refunded within 5 days, per which it should be by[protected].

Still, money is not credited to my account.

Please initiate the credit to my account asap.

Hello,
I have worked with 4year 4 month, i have gat the 3 promotions and all business perametar always completed, but hdfc life termineted me without any futher notice, and now not provide the reliving latter, and affected my carrer due to reliving, and i have inform about my termination, but still no response, i am wrongly terminated
So kindly raised the complaint plz provide the reliving because my carrer affected
I have more resposibility and loans

Thanks
Vijay chaudhary
[protected]
Emp 116155
User id vvir

Hi sir.
My hdfc bank account number :[protected] recently last 6month my personal problem i get withdrawal full money on my hdfc bank after that i can't maintain balance my account.
So bank side thy deduction money on my account for amb charge as on 2or 3 time at a time. Why not informed on me bank side. Plz raise and complaint your side. And plz refund previous deduction on my amount.
Thank you

I ordered a mobile phone from paytm last day and i had to cencel my phone order for changing the colour and i m still waiting for my refund of 60000 rupees and paytm is clearly saying we have done with this refund now bank is taking so much time for refunding your money and they are saying it can be done with in 7 days but i can't wait for more days
Dc transaction number is :[protected]

I added rs.5000 to my payzapp account. And i did transfer that 5000 to my friends account.. Its ended with failure. And i have not received my money back. Please solve my issue.. Im in some critical situation and commitment pls.

Payzapp reg mob : [protected]

Sir/madam,
I have done the transaction rs 3000. It was debited in payzapp but not credited to payee account. I have emailed to [protected]@payzapp.in. They have replied to wait for 2 days. Nothing happened. I tried to call [protected] (Toll free no)., its always busy... Why are giving number which can not be contacted... It useless customer care from reputed bank like hdfc...

I need to change my mailing address but i don't have any address proof for my mailing address. So i am unable to update my mailing address through online. So i have visited siruseri hdfc bank located but there i could see worst customer from bank official. They said there is no possibilty to change address without any proof of address

I was updated my mailing address in my home branch in karapakkam before 6 month by submitting one of my identity proff.

This is worst customer service provided by this branch.

I need resolution for this

Hdfc customer id[protected]

Regards,
Pandithdurai

My father passed away 5 years back. He had a demat account jointly with my mother. However my mother name was registered as her marital name. However all her documents have her maiden name. We have been trying to find a solution for this for the last 4 years but we have been unsuccessful. Need an explanation for the same

We have been following up through the bank where the demat account has been opened. Every time a new problem is told and the application for transfer of shares are getting rejected. The bank officials do not have a clue on why and how the problem needs to be resolved and is always talks of the corporate office.

Mahodya, mai aapke bank ka purana customer hu mera ac. No. [protected] hai mai aaj cash deposite karne aapke bank ke branch gya tha aapke wha aapke bank ke teller/cashier manoj kumar yadav cash par baithe the mai wha cash ki line me tha wha mushkil se 3/4 log line me the
Lekin pahle to wo apna personal kaam karte rahe uske baad wo cash payment karne lage is tarah se total lagbhag 60 minute ka time lga uske baad jab mera no. Aaya to unka koi janne wala cash lekar aa gya to unhone mera cash ka bag kinare rakh diya aur uska cash count karne lage jiska maine virodh kiya lekin uska cash lene ke baad hi mera cash jma kiya iski sikayat maine branch manager guarav pandey branch manager se ki lekin unhone meri baat par dhyan nhi diya isliye aapse nivedan hai ki meri dwara ki gai shikayat ko dekhte hue teller/cashier par uchit karywahi ki jaye kyoki customer ke bhi samay ki kimat hai.