Dear sir,
I am akhil k, hdfc bank customer, having a cus. Id:[protected]Home branch:padmanabha nagar, bangalore). On oct 26, 2017 an amount of 2075.00inr had deducted from my account without prior notification. I had approached my home branch for resolving this issue. After a lot of trying, they responded that they will give me the customer care number and i have to call them for resolving this issue. I couldnt believe that my home branch didn't take any initiative to resolve its customer's problems.
Although i have tried telephonic communication with hdfc customer care, but i didn't get a positive response. As i am in kerala, and my home branch in bengarulu (It was salary account), it is little difficult to me to reach there.
Hope you understand my problem and i expect a solution which will give my unnecessarily deducted money back to the account.
Thanks in advance
Nov 30, 2017
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 27, 2017
HDFC Bank Customer Care's response Dear Customer,
Your email has been received vide ref id[protected]. We will investigate in the matter and will revert to you in 4 working days.
-Anay
HDFC Bank Customer Assistance
UPI Transaction ID:[protected]
IRCTC Txn ID:-[protected]
When i talked to the IRCTC representative they told me that money has been already Refund is done from IRCTC . Contact Gpay Representative...than I Contact Gpay Representative than they told me I am really sorry but refund was initiated from IRCTC, there is no role of gpay in the process of refund...than What to do now?
Now after almost 14 Day's Done..But Gpay & IRCTC and HDFC Bank not Refund My Amount...I have Check My Bank Statements also but still I not get my Amount .