HDFC Bank Complaints & Reviews

Address: Vadodara, Gujarat, 390005

Website: www.hdfc.com

We have our old association with HDFC bank. We have our account since last 12 Years.

Right now bank is charging 10.5% interest on our CC limit of Rs. 2 crore. So many banks approach us at a very competitive rates which are available in the market. So We request our bank to reduce the rate of interest to 9.5%. but straight away they refuse our request. Than we contacted some other banks and initialize process of closing our CC limit with the HDFC bank. But, Mr. kamlesh sharda & Mr. Kush shah trying to dictate their terms for their personal interest .

We are very sorry to inform you that we are not happy with the service & Approach of Mr. Kush Shah & Mr. Kamlesh sharda. They literally threatening us to impose foreclosure charges if we want to close our CC limit with the bank. we were never told about such charges at the time of loan approval.

They also threatened us that whenever we close the cc limit, the foreclosure charges will be applicable . it means for lifetime we have to continue this cc limit with HDFC bank.

We cannot continue our account in such fear factor.
As per our belief consumer has a right to change the banking service provider if he is not satisfy with the approach & facility provided by the Bank.

Finally, we don't want to continue with the HDFC bank as we are not getting satisfactory response. please help us to resolve this issue otherwise bank will impose unnecessary charges to us.

You are requested to please look into this matter and oblige us.

May 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: 110091

Website: hdfcbank.com

I am following up with your bank regarding my credit Card outstanding balance since March 2016. I called multiple people, wrote multiple emails but nobody helped me. Every month your executive called and told me pls pay minimum amount and will help you in settlement after that but once I paid the amount nobody called me back. This is happening since last 8-9 months and they are charging me interest and financial charges. This month my credit card outstanding reflected as 62K however the principal amount was 12k. But till date nobody helped me. Few days ago, I paid minimum amount of 9k and have 16k balance in my account. Your bank froze my 16k and not listening to me and even not refunding the amount. I have raised multiple complaints. I have 6k rewards point as well. Pls resolve this issue asap and I want my amount back. I have all the mails and evidences available with me to show all these issues. Currently the outstanding reflects as 53K out of which only 3K is the principal amount and ban k froze my 16K balance and 6K rewards points. Every month somebody called me and told me settlement is not available and charging all these charges and interest. I want to settle this and close this asap. Pathetic service, I am literally frustrated and irritated.

May 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your card details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 110085

Website: netbanking.hdfcbank.com/netbanking

On 10/02/2017, I redeemed my reward points by ordering 1 litre of Tupperware water bottles set using your HDFC banks website and I received this message on my phone (Dear JACKSON MASSEY, your request for GI72 Qty - 3 is received and is under process).
Now after around a week, the item delivered at my place and when I opened the box, I surprised to see that it was not I ordered on the website using my good amount of rewards that I was saving from a long time. I was sent 12 pieces of Tupperware water bottles of 500 ml though I placed an order of 1 litre water bottles.
I immediately raised my complaint in your customer service department and escalated the matter and they promised to call back with the solution and given the TAT of a long time. When I did not get the call even after waiting for more than a month, I spoke to many senior levels but no resolution yet for this mistake.
I want to state here that I am with HDFC for more than 10 years now and looking to maintain this healthy relationship in future as well. Please help me to get this sorted at the earliest as I have a travelling job and I hardly get time to follow up with all this.
It was just poor and pathetic customer service offered by your colleagues thats why it took this long and I am still carrying those wrong item.
I am very unhappy and disappointed with this behaviour and appreciate your prompt attention to this serious matter I have been facing for a long time.

May 19, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, along with your card and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: 110066

Website: WWW.HDFCBANK.COM

To
The Manager
HDFC Bank
BHIKAJI CAMA PLACE
DELHI
Sir.
Sub Bank Account Closing Letter
With reference to above subject, I would request you to arrange for closing my saving bank ( SB ) Account No: [protected] maintained with your branch as l am unable to maintain the same due to some unavoidable reason.
Please pay my all available balances after deducting bank charges if any and arrange to close it.

Thanking you,

Yours faithfully
Date:[protected]
MOHIT KUMAR
SB Account No [protected]

MOB: [protected]

PLEASE I ALLREADY TWO TIME GOES BANK BUT BANK SERVER DOWN,

May 19, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

HDFC Bank Customer Care's response Dear Customer,

We request you to reconsider your decision to close the account. Incase you still wish to close your account held with HDFC Bank, please submit the account closure form (available on www.hdfcbank.com> Forms Center> Personal Banking) along-with Extended KYC annexure ( available on www.hdfcbank.com> Forms Center > Personal Banking > Extended KYC Annexure ) at any of our nearest Bank branches.

Kindly refer the below link for contact details of branch :
http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch/all-facilities/gxissh3j

Addressing your concern we wish to clarify that Combined closure form is a common form which is required to fill in by an account holder incase he holds more than a single product with the Bank.

By filling this form our customers can close all other accounts/products and delink the same along with Savings account held with the bank. For ex : ISA account/ Depository account / Credit card etc.

You will need to tick the relevant boxes mentioned on the form.

This application must be signed by all Joint Holders where the account is held jointly in the same order of names as appearing on the account or by sole holder in case of sole ownership account to be closed. In case the account is in debit balance, please fund the account to the extent of the over-dues together with interest, before submission of application for closure.

In case the account is dormant, please submit a letter at the branch for activation of your account. Your account closure request can be processed only post activation of your account.

We regret that we are unable to process the request for account closure received through PhoneBanking, NetBanking, e-mail, scanned or faxed copy for security and authentication purposes. In case you are unable to visit the branch, you can send the account closure application to the branch by postal service or courier.

We also request you to destroy or surrender the cheque book and Debit Card at the time of account closure.

-Bejoy
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411014

First i must say your bank customer services is appalling! You gave me a free debit card upgrade so i accepted and you posted it to my old office address where the delivery man ignored to give my card because i did not have WNS ID!(though i had passport) Later it took you guys 15 days to send the card kharadi branch, by the time you blocked my existing debit card. Today when i finally collected my card you failed to provide me otp, when i call your silly hotline number IVR cannot recognise my card because that is blocked and i don't have pin for new ATM. Please pass my strong feedback to vaishali from loan dept who was arrogant and rude over the call, for sure I'll close and move account from your bank.

May 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/card details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: Mohali, Punjab, 140603

Website: Www.hdfcbank.com

I visited in your punjab zirakpur branch located at vip road on 15th april 2017 .I wanted to add my husband name in my account as nominee but the employee said they need approval from head office then i confirm this from other branch they said there is no need to take any approval for that wasting time of yours.they promiss me to call back on Saturday but they did not informed anything kindly look in to the matter branch employees don't know anything poor customer service.

Regards
Rupinder joshi
Ac no [protected]

May 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2017

HDFC Bank Customer Care's response Dear Customer,

We understand that our official Mr. Mahesh Jain contacted you and assisted you with your requirement.

-Bejoy
HDFC Bank Customer Assistance

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Address: Kolkata, West Bengal, 700060

I called Hdfc customer care on13/4/17 and the customer care executive probably name chaman, offered me a jumbo loan of 75000 and also i availed the Hdfc urgo. The loan is still being processed due to bank holidays replied by customer executives but the urgo insurance policy is activated very early. So the question arises does insurance workers work on holidays alsoand bank employees are not? As I was told i will receive the courier information within 2days as I don't have a Hdfc savings account so a draft will reach within 3days but still no mail or SMS I have received yet.

May 27, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your card details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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J

Jaigopal Soni

from Pune, Maharashtra

Apr 24, 2017

In place of writing here and there. Just email to [protected]@hdfcbank.com

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Address: Dakshina Kannada, Karnataka, 575002

Website: hdfcbank.com

I have not received the Rs 17091(seventeen thousand ninety one rupes) refund amount which is refunded
by ease my trips on date 12th april 2017.The refund details are as follows

1) Exact date of debit from My account -11th April 2017

2) Exact Amount of transaction- Rs 17091(seventeen thousand ninety one rupes)

3) Transaction reference number - Cheque / reference no[protected], PAY U ID-[protected] / PAYUINDIA

Transaction and Refund details given by Ease my trips

Request ID [protected]
PayU ID [protected]
Action capture
Amount 17091
Status Success
Date and Time[protected]:27:43

Refund details

Request ID [protected]
PayU ID [protected]
Action refund
Amount 17091.00
Status success
Date and Time[protected]:30:[protected]:59:57

therefore I request you to please confirm the details given by easemy trip and refund the amount immidately .

With regards
Naveenchandra K

Apr 19, 2017

Complaint marked as Resolved

Amount refunded on date 19th april2017

HDFC Bank customer support has been notified about the posted complaint.

Apr 15, 2017

Updated by Naveenchandra K HDFC Account number-[protected]
Name of Branch- Mangalore, Karnataka

Verified Support

Apr 15, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account, transaction details, Debit Card/Credit Card and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Apr 16, 2017

Updated by Naveenchandra K Dear sir
I have already given so many mails to [protected]@hdfcbank.com regarding this issue .but there is no response from them
HDFC CUSTOMER CARE IS WORST SERVICE PROVIDER IN MY OPINION

Anyway I will share same with you also

With regards
Navernchandra

Apr 18, 2017

Updated by Naveenchandra K Dear sir

I am forwarding message to you which is received by me from easemytrip.com regarding refund amount of Rs.17091/-
As per the below mail they refunded the money into my account on 13th April 2017.But still date you have not credited the amount into my account. I emailed to your customercare several time but there is no reply from you.
The account details are as follows
Name-NAVEENCHANDRA K
HDFC Bank saving account number-[protected]
Branch-Mangalore, Karnataka

1) Exact date of debit from My account -11th April 2017

2) Exact Amount of transaction- Rs 17091(seventeen thousand ninety one rupes)

3) Transaction reference number - Cheque / reference no[protected], PAY U ID-[protected] / PAYUINDIA

Transaction and Refund details given by Ease my trips

Request ID [protected]
PayU ID [protected]
Action capture
Amount 17091
Status Success
Date and Time[protected]:27:43

Refund details

Request ID [protected]
PayU ID [protected]
Action refund
Amount 17091.00
Status success
Date and Time[protected]:30:[protected]:59:57

therefore I request you to refund the amount immidately .

Dear Sir/Madam,

Greetings from Ease My Trip!!!

This is in regards to booking id- BET[protected]

Your refund already proceed from our side against the PAYU ID-[protected]

Kindly find the Refund Transaction Detail pasted below :-

ACTIONS TAKEN
Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
[protected] [protected] NA capture 17091.00 SUCCESS [protected]:27:43 [protected]:27:43 NA
[protected] [protected] NA refund 17091.00 success [protected]:30:54 [protected]:59:57 NA

We would suggest you to get in touch with your bank if still not credited to you.

Feel free to contact us in case of any further assistance.

Thanks & Regards,
Deepak

Board Line :[protected],[protected] Lines)
Visit us at http://www.EaseMyTrip.in
http://www.EaseMyTrip.Com
http://Bollywood.EaseMyTrip.Com
B2B Agents: http://Agents.EaseMyTrip.Com

Head Office :-
Easy Trip Planners Pvt Ltd.
Building No. 223,
Patparganj Industrial Area,
New Delhi - 110092
India

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 17, 2017

Hi Naveen,

We would like to inform you that the TXN for the Payment Id [protected] has been refunded from our end on 13/04/2017. Same should reflect in your respective account within 3 to 5 working days.

For any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
Team PayU

Reply

Naveenchandra K's [Complaint's author] reply, Apr 18, 2017

Dear sir

So far I have not received the refund amount Rs.1709/- from Easemy trip. they intimated that maximum monday on date 17th april 2017 I will get rhe payment .But now they are telling another 3days are required.Please refund the amount immidately.

With regards
Naveenchandra K

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Address: Nellore, Andhra Pradesh, 524003

Website: HDFC bank.com

I am having a HDFC credit card ending with 4522 recently there executive wrongly updated my email in the system and they have generated the bill and they did not send me a reminder also on my Mobile and started putting financial charges and when I ask first they told that they have taken up a request for reversing and after two days I got a message they are unable to reverse them. I am having the proof that I have not filled the application I want to complaint against the bank to banking ombudsman regarding wrongly mentioning my email Id in their records. Dear friends don't go for HDFC credit card most worst and customer care also most pathetic.

May 24, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your credit card, issue details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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B

Bhavana Vishnuvardhan Reddy

from Salem, Tamil Nadu

Apr 15, 2017

Just now updated everything to you on mail kindly check and confirm

Reply

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Address: 560100

Website: www.hdfcbank.com

Hi,

I am Mahesh, i have done NEFT Transaction on 3rd Apr 2017 but it was not credited to Beneficiary account .

The same i have informed to the customer care executive and they raised complaint on 5th Apr 2017 and the complaint number is BANC[protected] but so far issue has been not resolved.

I have raised complaints from hdfc website also.

its been 11 days since i have done the transaction but no resolution is provided.
Please reverse back funds to my account.

May 19, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, transaction and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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Address: 122001

Website: www.hdfcbank.com

Hello sir,
My account number is [protected]. An ammount of ₹500 is being deducted from last 2 months. This month it's deducted on 10th april. When i reviewed transition history, cheque/reference no for that transition was 9236.
Narration : atw - 416021xxxxxx9990-p3dcgg08-gurgaona.
Sir please look into this and resolve it. Attaching snagit for this deduction.

Thanks!

+1 photos

Jun 1, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2017

HDFC Bank Customer Care's response Dear Customer,
We are looking into the issue and will respond to you with e-mail reference number[protected] within 2 working days.
-Manoj
HDFC Bank Customer assistance

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Address: 411037

Website: hdfclife.com

Dear sir / madam,
First of all thank you for keeping such provision to adress indian consumers.
Let me tell you i have purchased hdfc life click to invest policy with premium of 60, 000/- rs. And application no. Is as mentioned in above subject.
Premium was paid of 31st march 2017 and till date i didnt receive my policy document neither i am getting right response from their call centre nor from their corporate office located in mumbai.
Its been an metal harrassment of more than 10 days to me and now i am fade up with them. I have sent them many mail but no clear cut reply is received.

I would like to you to please look into matter and help me in getting my policy document as well compensation for mental harrassment.

My contact no. Is [protected]

Thank you

[censored]al jain

May 18, 2017

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

HDFC Life Customer Care's response Hi, we would request you to write your concern to [protected]@hdfclife.com from your registered email ID for us to investigate further and provide you with a resolution. Thanks - HDFC Life

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D

DevRana

from Rania, Haryana

Apr 24, 2017

Name: Devvrat
Plan: HDFC SL ProGrowth Super II

Details:- My annual payment due date was "27-March-2017". So, I have paid "25000" via credit card on same date.
Receipt no:- "E3001065"

But, on "11-April-2017" I found "230 rupees" detected from my Saving Account and detection description is "SI FAIL DUE TO INSUFF BAL 300317"

Reply

HDFC Life Customer Care's response, Apr 25, 2017

Hi, we request you to get in touch with your respective bank for queries regarding the charges levied. Thanks - HDFC Life

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Address: Mumbai City, Maharashtra, 400026

I refer to the verbal communication of my wife with your collection agent Mahesh today morning on the phone in my absence. My wife or family members are not liable or responsible to pay for this card. Mahesh is demanding money and is threatening to use illegal means of collection. He threatens to defame me in the neighbourhood and uses foul language on the phone with my wife and mentally torturing my family members, is this way of demanding money legal?

I am sure he must be speaking on a recored call, you may please listen to the call to verify if I am wrong.

I am unable to pay as of now due to my health and work condition. I have explained about this in the past. I need time to start earning enough to pay the dues. As you do not have time to wait for a few more months, I am trying to obtain a loan against property to payoff the credit card. As I do not have any income documents, I have to try a private party to lend. It does take time, so I am requesting that you wait till the end of April so as to finalise the documentation and get the loan to pay off the card. If you cannot wait till then, you may please take legal action. I am willing to face the consequences.

I request you that none from your collection team demand the dues from any of my faamily members nor use bad language nor threaten them in any way. We are passing through a very bad phase, and my family members are already feeling depressed. It is very difficult to control the situation in the house. This mental torture can lead a person to commit suicide or runaway from the house. Please do not make the situation worst for me to survive.

Rajesh Susania

May 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your card details, caller details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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