HDFC Bank Complaints & Reviews

This is omprakash my customer id is 59231504, I was brought TV in flipkart on August 2016 of Rs.35100 while ordering i had cnoverted the money into EMI it was not reflected in my credit card unbilled transaction. So i called to customer care service & spoke with representive regarding the issue they said it will reflect after the statement generation. I was waited till statement generation but purchased amount was not converted into EMI again i called to customer care & informed about all things happened they easily saying you will pay this amount we can change into emi after statement was generated, if this was the procedure you people's have to check and respond before statement generation. I raised a complaint about this but no responds from HDFC customer care so i stopped to pay my minimum due. I received call from one of your excutive on Dec 2016 stating kindly pay your minimum due and ask the customer service to convert the amount into emi. So we have paid the minimum & called to HDFC customer service on Jan 2016 that time total interest applied to my credit card is Rs.12000 So i spoke with your representative regarding my emi convertion and financial charges. Actually I asked to reverse the two months financial charges applied to card Rs.6000 I will pay the remaining to in a single payment. What they said is he cannot do that he suggested for settlement so i said ok to proceeed. He transfered my card to settlement team on Jan 2016 but i received a call from settlement team on Mar 2016 that time my credit card total financial charges is Rs 20000. Daily am calling to customer care they are saying card moved to collection department, I called to collection department they said still your card in customer service you have to speak with customer care also one of collection executive said we will call after 18th of April actually my bill generate on every month of 19th if they will call on 18th april means again this month charges will apply. When i asked to transfer my credit card to settlement department my total financial charges is Rs.12000 and now it is above Rs.20000, this is the procedure following in bank norms you have applied the amount into high then you will deduct as settlement right. I dont like to continue the relationship with HDFC, I will pay what i have use & retun your card. So revert the all charges applied to my card

Sub: Credit Card No:[protected] – Anand Mahori

I am the Proprietor of M/s Vision Corporate Management Services dealing in HR Consultancy and Recruitment for 15 years. In the due course of my business I was offered business Credit Card from HDFC Bank and also I have been paying promptly for the past 2-3 years.

The above said Card Payment, I got a settlement amount of 1, 33, 300/- with 8 equated monthly installments starting from Dec 2015 – 19th July 2016.

Mr Chaudhary (Phone No: [protected]) and Rajesh Pawar (Phone NO: [protected]) was in touch with me for collections and payments. Mr Kaushik was the collection agent who used to be used for follow ups and early remittance.

I made payment regularly till Dec 2016 and a total of Rs. 107776/- was made against a settlement of Rs, 1, 33, 300/-.

Till Dec 2016, I was regularly told by Mr Chaudhary that the settlement letter is en-force and I could deposit the amount. It was supported by Mr. Rajesh Pawar of HDFC Collection on Phone and I was completely misguided by them for just to collect the money and to complete their monthly targets.

It was got cancelled in July 2016 Itself and I was never informed by those manager who stood themselves and feel above the law and bank.

In Dec 2016, I requested them to please rework on this settlement letter and issue a fresh settlement letter for the remaining amount. They promised to do it o but it has never happened and my current account with them has put in hold by debiting entire amount of credit card outstanding.

By above action, our banking has got stopped. We requested their card division and they got agreed to remove the hold with a conditional recovery of 1, 15, 000/- and a immediate cash deposit of Rs. 16, 100/-. Again a conditional settlement is issued.

In this regard, I would like to inform and request you the following,

1. If, my earlier agreement was alreddy got cancelled itself in July 2016, why I was not been informed either by Bank or by Manager Mr Chaudhary and Mr Rajesh Pawar.

2. Why till Dec 2016, I was kept in dark by your Bank or Mr r Chaudhary that settlement letter is still in-force.

4. Why again and again Mr Chaudhary and Mr Pawar has promised me to make a monthly payment of minimum till Dec 2016 while it was got cancelled in July.

Till date I have been made a payment of 107776/- + 16100/- i.e 1, 23, 876/- against the Ist settlement of 1, 33, 300/- and a balance of 9424/- is outstanding.

And we lodge a strict protest against HDFC Card and thier Manager Mr Chaudhary for misleading, misbehaving with the customer and keeping them in dark against bank policies a RBI guidelines.

Its seems to be a completely unprofessional an unethical commitment by a uneducated manager who even doesn’t know their customer in glance.

Thanks/Regards

Anand Mahori
Phone: [protected]

I am Hemalatha, having account number - [protected], Elecronic City Bangalore

On 25th july to 11 aug 10 deduction was done from my account with out any information. If you want to deduct, kindly firstly inform. so kindly check and it is my salary account so why are you deducting this type of amount .It is highly regrettable and pls refund my balance. other wise i will go through the RBI nd suggest everyone to avoid HDFC bank at any cost .I hope that receive my own balance.

10 Apr 2017 - amb chrg incl st & cess for mar2017 690.00
10 Apr 2017 - amb chrg incl st & cess for feb2017 690.00

Hemalatha K Y
[protected]@gmail.com

Dear Sir/Madam!
I am happy to become a member of HDFC bank as since I received credit card and enjoying the a facilities provide by your bank through a c.card.
But due to some reason while registering email id (rishabh.[protected]@gmail.com) was erroneously seeded by your executive. It came to know me when I contacted to customer care dept because they told me different mail id which I had not given to you. Therefore I was failure to deposit the bill on time as your executive told me.
Now tell me where I m wrong if I will not receive any statement neither physically nor through mail how could I guess when I have to deposite the bill.
Kindly look into the matter and continue the all facilities I was getting by credit card.

Thanking you
Rishabh singh

Ow when we iport material on L.C and when foreign bank submit all the original documents to hdfc bank, we have to go to gandhigram office, Ahmedabad and have to submit letter to collect docs and have to wait 30'-40 minutes to get the document.
On hdfc bank it is clearly mention that import documents can be collected at any of the branches than why they are not providing this service. We can get documents only from gandhigram office wasting around one hour of time.
This is so ridiculous for such big bank.
And its false promise and litigation matter.

Convert salary to saving account but i have pay maintenance charge November 2016 then submit all documents and request convert in salary account. But due to shift the branch other place and they lost my documents. They are punished to me and per month deduct account maintenance charge. So please very very request return my money and convert salary account.

Hi
This is to inform tou that there is a gang running who are calling people in the name of hdfc bank and collecting imp information from people for the purpose of credit card application and issuance but they are the fraud ladies.. speciality is the ladies impress customers with their soft spoken good profeasional english and then after collecting all information never reaponds.. m a victim of the same. Ladies names - shivani(ph#+[protected]
Pooja-+[protected]
Shivani calls forst as some manager and asks to send docs to [protected]@gmail.com and then says u ll receive all details about application update from pooja and after that they give one fake application no which i verified with the bank is not a application no for hdfc and the number pattern seems to be little differernt than the bank application no.. as the bank all have a typical format of application no generation..
funny thing is that the lady shivani called me for first time smwhr during sept2016 in the name of icici bank amd today apr2017 again she called me in the name of hdfc bank. Luckily i had saved her number earlier woth her name amd she also told today her name is shivani and calling from hdfc so i cathed her up and them i googgled more about this and i got to know few more people also had same kind of issues and names are exactly the same .. shivani and pooja .i believe its a very serious gamg who r using girls to trap people and do cyber crime.. hence requesting to closely look into this as this ll bring in bad name to hdfc .. i have already mailed about this is icici since last time they were icici employee while calling.. please find the guilty amd take the necessary action..
regards

This is in regard i Deepak Maggo r/o b-56 sharda puri ramesh nagar new delhi-110015 holding hdfc bank credit card but due some financial losses i was unable to pay there dues and i was in completely touch with bank at residence address and phone but on 10-04-17 and 11-04-17 i recieved a call from no +[protected] a guy informally abused me and ask for money and when i reacted back he is abusing my whole family what the hell is going with bank norms as i hd relation with hdfc bank from 2010.
Please help me in this matter as some gundas are sitting and calling for the money.

Regards
Deepak Maggo
[protected]
[protected]

I tried to make payment of ₹11549 to flipcart on 5 april using my debit card.
I received single OTP on my number but when i entered it then my account was debited twice for the transaction.
I also contracted flipcart regarding this and they said that they have received only one payment of ₹11549.
I went to the bank 3-4 times but nobody is solving my issue.
I request you to please solve my issue otherwise i...

I applied for personal loan amounting rs. 1, 50, 000/- and loan amount was got credited in my bank saving account in the month of i am paying emi on regular basis through ecs.

But, till date i have not received any loan statement, sanction letter of loan etc. From the bank. Now, i require the mentioned details as well as personal loan schedule statement at the earliest for some specific purpose .

My personal loan accoun no. Is 27546648 . The tenure of loan is 3 years.

Please help and kindly forward the loan statement as well as personal loan schedule statement through e-mail. .

Regards

Respected SirMadam,

1. May I request you to kindly forward my personal loan account statement on my E-mail ID. My Email ID is [protected]@gmail.com and my personal loan account No is 27556319. My registered mobile No. is [protected]. I Shall be grateful to you for the same.

2. There are two more car loans running on my name. Sir, I would like to draw your kind attention that one of my Alto Car Loan is going to be completed during the month of Feb 2018 and another one has recently taken during the month of Sep/Oct 2016. But still I am not aware even my Loan account Nos of my both Car Loan Account. May I request you to kindly forward the latest loan account statements of both these accounts also. My E-mail ID and Mobile No are the same as mentioned at Para 1 above. I hope your magnanimity would consider my request sympathetically. I am sanguine for the quick and positive response.

3. Thanking your in anticipation Sir.

Regards With Warms.

Yours Sincerely,

(Sadhu Ram Sharma)
J-181, Phase-1
New Palam Vihar,
Gurgaon (Haryana)

Hi,

I try to withdraw the money of Rs.10, 000 from the indian bank atm on 6th April 2017. I received the SMS that i withdrawn the money at 8:27 p.m but i didnt get the cash from the ATM and it went for temporarily out of service.
I have raised the complaint using my debit card details to this number [protected] and gave a complaint letter in the HDFC bank located at the Pallavaram branch.

Pls find the complaint number details given below
Complaint number : 1289989
Raised On : 7 April 2017

It's a huge amount. I have not received any update regarding this complaint as of now..

Pls do process this issue ASAP and refund my amount

Thanks
Jothi

I am using HDFC credit card, in the month of March i paid CESC bill & also purchase something. My total used amount was Rs. 4762.14. Then after i deposit rs. 4770.00 on 07/04/17, which is higher than my purchased amount. But now i am looking that additional of my purchased you charged rs 100 for Branch cash dept & rs 15 for some additional service charge.

Apart from my payment now system is showing to pay $107.14 additional charges. It mean i will have to pay again additional rs 100.00 apart from my remaining balance to clear my due amount, because you are charging rs 100.00 for cash deposit.

Really frustrating. i have already paid some extra amount. in total rs 200 extra i am paying to your bank.

When you bank offer me for the card, they told me that i will get cash back on purchasing or payment of CESC or LIC. But here i am paying extra amount to you. Your customer care or Bank must have to inform the customer about the hidden charges.

I will clear all my due, but from today i will not use your credit card for any kind of purchase. Not a good experience to use your credit card.

Thanks

Anup Kumar Srivastav

I am Sangeetha Acc. No - [protected], WHITEFIELD-ITPL ROAD and this my salary account. Without any information AMB CHARGES ARE DEDUCTED FROM MY ACCOUNT. So kindly check. It is highly regrettable and do refund my deducted amount as soon as possible with proper explanation.

10 Apr 2017 AMB CHRG INCL ST & CESS FOR MAR2017 10 Apr 2017 517.50
10 Apr 2017 AMB CHRG INCL ST & CESS FOR FEB2017 10 Apr 2017 345.00

Sir, I am your customer from last more then 15 years, I have Saveing a/c in your Lakshmi nagar branch, Delhi-92.i never had any problem with your staff but on feb13 2017, I visited branch to get fixdeposit of 200000 rupee, there I met mr.ashish and mr. vikram, both cheated me and instead of f.d. They invested my money in life insurance, same day late night I got SMS that my money has invested in insurance, next day early morning I again went to branch and met both of them, first they requested me to remain as is but after my refusal they asked me to give a cancellation letter, which I gave, I requested for receiving of this letter but they said don't. Worry with in a week time your money will br cr. In your a/c.
Fibally after one month 14/3/2017 I got my money, in this one month, more then hunkered times I called up mr ashish, every time he misguided me, and after few days he started avoiding my calls, in this one month more then ten times I visited the branch.
After getting money mr. Ashish promised me to complacent my one month interest either from bank or from personal.
I have all his SMS regarding this.
Now again one month has passed, I did not get anything. Whenever I call he send me SMS that I am near to your house comping with money, sometime he send SMS, will come today, will come tomorrow.
They are making me fool and spoiling bank image,
Pls see into the matter and compalceat my interest money
Thanks/reads
Surinder Singh
A/c no..[protected]
[protected]delhi

I opened a salary account in 2015 . it been 7 months that i have left the job or no salary credited in account, yesterdays i checked the mail Rs 5500 deducted from my account in the name of maintenance charges. I complained in HDFC, , HBL number =[protected], they keep on saying that after 3 months salary account converted into saving account so you have to pay maintenance changes for that, told her that it is true but as per new guidelines by RBI https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=9343&Mode=0 no deduction need to be done on the name of maintenance changes. still they are saying the same thing, Please help me with this.

Even after this complaint, they have deducted more 2000 Rs.
I do not know, who made my previous complaint as resolved .
I want my money back, other wise i will file a written complaint to RBI.

I have not being receiving any banking related SMS from hdfc bank for the past 1 week. This has been after porting to BSNL. On contacting the BSNL side the have tried a full trace but banking messages are not received to their server. On contacting eith HDFC customer care they are not registering a complaint or even trying have a technical team discussion from their side with BSNL technical team. This is customer negligence. I request HDFC technical backend to contact BSNL @[protected] and find a proper resolution for the same ASAP.

Hi,

I had to pay my credit card bill on or before 25th Dec 2016. I paid the total amount except Rs 225. But in the next month (5th Jan 2016) bill I saw 4500 Finance charges. When I spoke to customer care there was no response and the calculations they give me are invalid.

They sent me an xl shet with the calculation which are not justified at all.

I contacted the customer services of HDFC over email and there is no response from there as well. They copy paste a message all the time whenever I ask the resolution.

I'm attaching the images here.

Please help me in getting this issue resolved.

Thanks
Rambabu

HDFC representative collected the processing fee without even checking if the property is eligible for loan sanction. They promised that the processing fee will be refunded if the loan is not sanctioned. In fact, HDFC sanctioned the loan and sent me the provisional sanction letter and asked me to claim the loan. But when i did try to claim the loan amount HDFC representative said that the particular property is no more funded by HDFC...

I have been writing several emails to HDFC asking for refund of the processing fee... but till today even after 3 months i am yet to get the refund...

HDFC Bank Manager arrested for LC fraud A day after the arrest of an ICICI Bank employee by Mumbai Police for illegally withdrawing Rs.49 lakh from a dormant account, another such case has come to the fore wherein an HDFC Bank employee was found to have aided racketeers to withdraw approximately Rs.15 crore. On January 3, police personnel from the MRA Marg police station arrested Umesh Sakharkar, Manager (NRI Banking Branch, HDFC bank), in...