HDFC Bank Complaints & Reviews

Hello,
This is rajasekhar,

I am contacting you regarding policy refund issues bearing policy number ; 14355747

Case:

I am surrendered my policy on 11 april 2016, but till now i didn't got any refund and the reason you people are saying like as below
Update on 18.04.2016: wrong nav selection and life assured name mismatch

Above is the reason you are saying... What i am saying at the time of surrender i am submitted all the required details:1) name declaration 2) cancelled check 3) address proof 4) id proof
But now you are saying name mismatch bull i don't know you are having a idea about name declaration or not
And the second reason you are saying wrong nav this is also bull answer from your end because i am surrendered my policy on 11 april after 3.30pm that means the next day nav will calculate and the same was taken consideration and again you are saying wrong nav selection, actually the nav selection is not from my end that's from your end only, you are blaming people saying silly reasons...

And also i visited the hdfc life banjarahills branch located in hyderabad, on 25/04/2016 regarding this issue, they are saying, sir you are submitted all the required documents so you don't need to submit again and again
And they are saying we are considered the right nav, we don't why this happened... And just saying we will follow up this issue with out taking any request from my end...
And also i am personally mailed to [protected]@hdfclife.com, [protected]@hdfclife.In... And they are useless they don't have knowledge regarding this issues simply saying we will process it give me some time and please contact hdfclife branch they will solve your issue but branch people saying there is nothing wrong from our end...

Reply for case:

Reply on 28th april:
On apr 26, 2016 10:32 pm, "[protected]@hdfclife.com" wrote:
Dear mr. Raja sekhar,

1) this is with reference to your e-mail dated april 22, 2016, as per our records refund amount of inr. 2* has been authorized today and you will receive the same with in 3-5 working days.

We hope to have addressed your concern.

Further, we have observed that your "my account" facility is active, you can use "my account" facility to view the policy details, premium receipts, annual premium statement and exercise the functionality of online transactions like fund switch / premium re-direction / unit statements (For unit linked policies). You can also register for e-mail / sms alerts etc.

We assure you the best of our services always.

Warm regards,

Noorullah
Customer service officer

2) dear mr. Raja sekhar,
This is with reference to your concern raised towards the aforesaid policy.

We wish to inform you that the aforesaid policy has been surrendered in our system and the surrender payout of rs. 2, xx, xxxx/- is also being processed from our end.

Further, the above mentioned surrender value would be received by you with in next 4-5 working days.

We sincerely apologize for the inconvenience caused to you in this regard.


Assuring you the best of our services,


Yours sincerely,

Manish thakur
Customer relations - hdfc life

Reply on 28 april:

3) dear mr. Raja sekhar,

This is with reference to your e-mail dated on april 28, 2016. As per our records the amount has been processed on april 28, 2016. Kindly check the same.

We hope to have addressed your concern.

We assure you the best of our services always.

Warm regards,

Arvinda
Customer service officer


Reply on 29 april:

4) dear mr. Raja sekhar,
This is with reference to your concern raised towards the aforesaid policy.
We wish to inform you that the aforesaid policy has been surrendered in our system and surrender payout of rs. 2, *, */- is also being processed from our end.
Further, the above mentioned surrender value would be received by you with in next 4-5 days.
We sincerely apologize for the inconvenience caused to you in this regard.
Assuring you the best of our services.
For any further queries or clarification, kindly contact us at any of the touch points mentioned in the email.
Yours sincerely,
Pooja karmakar
Customer relations - hdfc life
In case you are not satisfied with the above decision, you may write to the first level of escalation within 8 weeks of receipt of this email at the below address or send an email [protected]@hdfclife.In. Failing which, we will consider that the concern has been resolved to your satisfaction. While communicating, kindly mention your policy number, full name, date of birth and communication address
Help us serve you better! Verify and update your current mobile number and email id at any of our touch points. We wish to send your policy related communication faster via sms & email.


Reply on 30th april:

5)
On apr 30, 2016 1:35 pm, "[protected]@hdfclife.com" wrote:
Dear mr. Raja sekhar,

This is with reference to your e-mail dated april 30, 2016, we apologize for the inconvenience caused to you and as per our records refund amount of inr. 2* has been processed on april 29, 2016 and you will receive the same at the earliest.

We hope to have addressed your concern.

We assure you the best of our services always.

Warm regards,

Noorullah
Customer service officer

After all the cases money didn't got refunded till date and saying next 3 working days by saying processed today

What do you mean! Do you think customers are fools? Why you people are cheating customers every time saying useless answers and useless promises
Hdfc life is not a trust-able company at all...

What is this... Such a cheater company at the time of sales 24/7 calls to the customer and after sales no response...
I need solution for this issue, don't go on a nonsense way, just provide me a right solution
Policy number: 14355747

Name; rajasekhar b

This is very disgusting that HDFC has debited Program Management Fee without any intimation or permission whatsoever.
Also the branch officials in North-Ex mall Rohini Branch are lying to me that an email and sms has been sent. This is breach of customer trust. HDFC must refund this fee WITH INTEREST.
HDFC management is answerable for this & this issue should be highly reported. I m awaiting for the answer.

Those of you who have written comm with HDFC, & 30 days have passed do write to RBI at
https://secweb.rbi.org.in/BO/precompltindex.htm

I dont avail any of classic account services. I simply wanted to open simply saving account, but it was forced sell to me saying that there are no addl fee.

Regards

Someone name Minakshi called me 3 times this month regarding late payment of my of HDFC credit card, But every time she called me, she spoke like she actually owns the bank, the whole responsibility for customer to make the payment is on her and she have all the rights to insult customer on call, to shout on him, to speak with very disrespectful, abrupt, non-legal and very bad behavior I observed.
My simple request to HDFC is this, who has given the right to this lady to missuses and violate the policies and threat the customer with very violent behaviors ??

I did imps transaction in hdfc bank for rs. 45000/- on 29/04/2016. My sb a/c no [protected] debited but my beneficiary a/c no [protected] in sbi is not credited. My sb a/c hdfc bank is not credited back. Stattion us of imps transaction shown by hdfc bank is "your last transaction has been timed out. You will receive your status in your mobile shortly". Imps ref no is imps-p2a[protected]

My Credit card Application showing Disapproved after all verification successfully .
I Call customer care Madam told me that reason of your credit card application disapproval not showing on our system .
I asked her to return my documents .
Either Give me credit card or Return my documents.
Thanks
Application Number:- cc26351229
Ref no [protected]n2

It courteous request to all my People an urge that Never invest any money in HDFC Life Insurance biggest fraud cheater in Insurance business If you don't believe than try you will your self be punished here my truth and complaint against HDFC

It very disappointed and frustrated service from HDFC Life insurance and I want my back invested amount Rs 20000 credited purchased your HDFC ULIP for tax exemption and Investment in June2015 Policy No 17625053 on paying Rs 15000 for 3 ECS thereafter none ECS get deducted from my Citibank totally completely nostalgic I was totally harassed and horrified irrelevant and misbehave by cheater and trying to fraud my money saving amount After 6 month also not my single ECS has been deducted any way after 3 month they send the person cancelled blank cheque for ECS deduction one month ECS for Rs 5000- now the most erratic part of your HDFC service I checked for next 6 month till now April2016 there wasnt any single ECS done from Citibank Anyhow seeking your irresponsibility irregularity its not creating trust bond which can confidence that my invested money is saved in your Insurance Policy Overall I don't have trust on your Insurance and I want my invested money Rs 20000 back and to my account as early as possible

Respected Sir,
I had applied for home loan in HDFC bank on dated 18-03-16 with the submission of all necessary documents required by HDFC loan agent Mr Vikram Singh but it could not be processed by HDFC bank in time so I requested HDFC bank to return my fee and documents on[protected] but till now no action is taken .
Thank you

Hoping for a favourable response soon.
Yours Sincerely
Sandeep sharma (A/c no.- [protected], SBI, Pooth Khurd, Delhi-110039)

Add.- H.No.-8, near MCD school, Vill.-Sultanpur Dabas, P.O- Pooth Khurd, Delhi-110039. Mob: [protected]

We have sufficient amount of balance in mybank account then also hdfc bank bounce our cheque, this is creating a wrong image of my firm in market therefore a good judgement is to be made
We need a good decision & fast we have the right to make complaint on hdfc
In this case our bank has also claimed that party has balance in the account they gave us the sufficient amount letter

I got a call saying that my debit card had not been used for a long time, and it was going to be blocked. if i wanted to stop the card from being blocked, i should act immediately and share my card details.
Coincidentally i hadn't actually used my card for a very long time and had recently applied for a new ATM PIN, so i believed the call to be a genuine call. however it was not genuine. Such sensitive information being circulated to an outsider is not at all acceptable. The caller made a lot of forge transactions and debited upto 50, 000 from my HDFC bank account. THe HDFC employees could have been involved in the forgery, as important information was known by the fake caller who calimed to be from HDFC bank itself.

I had opened a saving account with HDFC Bank, Old Airport Road, Bangalore which I was used as Salary Account. Since I stopped working, i had not maintained the minimum Balance 10000 INR in Account. They started charging penalties in my account and it went to minus - 6500 INR as on Feb-2016. I had visited the Bank in Feb-2016 and requested them to reverse it, so that I can start maintaining the minimum balance. They asked me to pay 1000 INR and I paid it, then they reversed -5500 INR. My account was showing the balance as 0, 00 INR after reversal. Then later I have deposited the minimum Balance of 10000 INR and then suddenly on the second day of my deposit, they charged - 5500 INR as a penalty from May-2015 to Mar-2016 for not maintaining the minimum Balance. This is ridiculous. Is this the way you (as a Bank) cheat the customer?. How the customer believes you to continue further. You might have millions of customers worldwide, but you had started already loosing the customers day to day by cheating like this.

I withdrawn a particular sum from my own HDFC account via self cheque and for which the bank has deducted the amount of 1001.88 from my account as internal charges for the withdrawal.
I dont understand the logic of charging the customer for withdrawing the amount from self account.

I talked to the representative and they said the charge is correct and the amount deducted cannot be reverted.

I want my hard earned money back.

Please look into this issue.

This is shrikrishna bandichode from mumbai suburban areas,
I inform bank to delay payment, then why hdfcbank teasing my family member,
I told already hdfcbank executive, if you want cotact me then send me mail,

I told that executive, i wil pay balance emi on coming 2nd may,
now i m facing some problem,

then why bank sending rude executive on my residence, they misconduct with my family member, Why this?

Anil suryakant thakur
Anukoo co-operative housing society ltd.,
Plot no. Rh 43, flat no. 11,
Near model college last bus stop
Dombivli (East),
Dist : thane – 421 304.

Mobile no. [protected]

Date: 22nd april, 2016

To,
The vice president,
Customer grievance cell,
Hdfc standard life insurance company limited.,
11th, 12th & 13th floor, lodha excelus,
Appllo mills compound,
N. M. Joshi marg,
Mahalaxmi, mumbai - 400 011.


Sub.: non refund of policy amount – reg.
Ref.: policy no. 10234436
Plan : hdfc unit linked pension plan.
Uin : 101lo16v01
Policy holder : anil suryakant thakur.

Dear sir,

This is with reference to above subject, i the undersigned – anil suryakant thakur had taken hdfc standard life insurance policy no. 10234436 plan : hdfc unit linked pension plan. Uin : 101lo16v01. The said policy got matured on 22/03/2016 and accordingly i had submitted all the required documents to your kalyan branch but till date matured amount of policy has not been credited to my bank account.

Further, your hdfc standard life insurance company kalyan branch officer given me life time shock that my policy matured entire amount has been transferred to my pension / annuity which i am strongly objected / disagree that i want entire policy amount should be credited to my hdfc saving bank account. Further, hdfc standard life insurance company limited., doesnot have any right to hold the matured policy amount. Hence, without further any delay hdfc standard life insurance company limited., should credit entire amount to my account with 18% interest else. I’m free to do the following:-

1. I don’t have option but to lodge a police complaint against ceo and top official of the company against section 420.

2. Write a letter to chairman irdai for cancellation a licence of hdfc standard life insurance company limited., since violation / cheating to customer and fradulation intention not to refund of insurance policy amount after maturity of policy.

3. Fileing a case against hdfc standard life insurance company limited., in consumer court.


4. Writing a letter to government authorithy, rbi, irdai, etc., and political party for highlighting the issue how the hdfc standard life insurance company limited., reputed company cheating their customer and fradulmention intention not returning their dues since government want that people should plan their pension fund through private company instead of government providend fund or pension scheme but indian private sector is not reliable.


5. Filing a write petion in high court against hdfc standard life insurance company limited., and their board of director, chairman, vice chairman and making them personal responsible for this cheating to their clients.

6. Writing a letter to all leading newspapers i.E. The times of india, indian express, economics times, maharashtra times, dna, hindustand times, navakal etc., highlighting the issue that well reputed company how there are cheating their customers and trying the grab their hardearn money.

Further, the way hdfc standard life insurance company limited., cheated me and not refunding my hard earn money i got disturb totally and if i will not get back my hard earned money back immediately and if anything goes wrong in such case entire board of director should held personally responsible and they should procedes as per law.

I hope you will take appropriate action and will refund my hard earn money without further delay with 18% interest.


Yours faithfully,


(Anil s. Thakur)
[protected]

Hi, i took the hdfc car loan# 30168919 in oct-2014. The loan processing officer (Fancis william from krishnagiri, tn) communicated me that my loan is processed under the 'zero hero' offer, so that i can close the loan after 18 months without any charges.

After 18 emi paid, today (4/27) i tried to close the loan and came to know that the 'zero hero' loan is not activated to me and asked to pay 5% payment penalty on the outstanding amount.

Can someone help me how to proceed further on this and get my loan closed without pre-payment penalties?

I applied for personal loan on 19th april 2016 after work hours. Hdfc representatives told me my loan will be processed in 3 days and it will be dispersed in 3 days (Later when i personally visited one of hdfc branch i came to know that i was eligible for loan in 10 seconds offer, still unnecessarily my application was processed in standard way).My loan request was logged in by hdfc representatives on 21st after 3 pm though i submitted all required documents on 20th. Then on 22nd hdfc representative manisha patil told me that my application was logged in. On 22 my current address verification done. On 23rd someone called me for permanent address verification but nobody show up that day. So again permanent address verification delayed for 2 days i.E. It was done on 25th at 12 noon. Even after address verification i didn't get any message for loan approval. When i contacted hdfc i got to know from manisha patil that, after 3 pm on 25st they forwarded my application for approval, so its further process will start on next working day (Delayed application was logged by hdfc team). I received loan approval message on 26th and hdfc team informed me that i will get the amount by 8 pm. But still on 27th when i am writing my complaint i didn't get any loan amount credited into my account. For this entire process of 7-8 days i made almost 10-15 calls to hdfc team for follow up but nobody cared. I am having my salary account in hdfc and still they give such a bad service. I am really disappointed.

Dear team,

My name is rahul dev. My emp. Code was 127297. I was resigned on dated[protected]. But till know i am not received my relieving letter and also i send documents to pf team last month till know i an not received and kind of statement and pf in my account kindly do the needfully.

Regards,
Rahul dev
Emp. Code 127297
[protected]
[protected]@gmail.com

Please provide the details of this reference number

refernce no:591864
warm Regards
Nigamananda Sahoo
[protected]@gmail.com
[protected]

One of your Lady executive miscommunicated and without my knowledge activated new card plan in my credit card also. currently my redeem points its Zero(0). before activation I have 5, 640 reward points thier.I want to cancel the plan and do the strong needful action against the concern person but they people its no response.


I am JANAGARAJ T
HDFC complaint:[protected]


So please take action and solve the issue

I am in the process to buy the click to protect term insurance policy.
After a medical they are asking 75% premium rise for exceed of FBS 120 and cholesterol 243 level in medical results. The medical checkup conducted at Hdfc suggested Morya hospital in chinchwadgaon, Pune.
I have also done checkup for the same and found FBS 77 Cholesterol level 220 and sent to Hdfc team but they are considering the 1st medical check up only due to insurance norms and guidelines which they can't share to me. Why their results are not within a limit they don't give any explanation, there may be some fraud while generating the lab reports with their listed hospitals.

HDFC Bank has a tendency to not to accept cash if server is not working. I have asked the teller authorizer to accept the cash and post the cash credit into the account later on but was told that they aren't allowed to do so. Hence by this forum, I would like to advise bank leaders to make a change in current system. Can you please look into this and start accepting deposits even if the bank's server is down. Please don't consider this as a complaint but rather take it as a suggestion.