Apr 30, 2016
Updated by Rajsekharb hello,
This is Rajasekhar,
I am contacting you regarding policy refund issues bearing policy number ; 14355747
CASE:
I am surrendered my policy on 11 April 2016, but till now i didn't got any refund and the reason you people are saying like as below
update on 18.04.2016: Wrong NAV selection and life Assured name mismatch
above is the reason you are saying ...what i am saying at the time of surrender i am submitted all the required details:1)Name declaration 2)cancelled check 3) address proof 4)Id proof
But now you are saying name mismatch bull i don't know you are having a idea about name declaration or not
and the second reason you are saying wrong nav this is also bull answer from your end because i am surrendered my policy on 11 april after 3.30pm that means the next day Nav will calculate and the same was taken consideration and again you are saying wrong Nav selection, actually the Nav selection is not from my end that's from your end only, you are blaming people saying silly reasons ...
and also i visited the hdfc life Banjarahills branch located in Hyderabad, on 25/04/2016 regarding this issue, they are saying, sir you are submitted all the required documents so you don't need to submit again and again
and they are saying we are considered the right Nav, we don't why this happened ...and just saying we will follow up this issue with out taking any request from my end...
and also i am personally mailed to [protected]@hdfclife.com, [protected]@hdfclife.in ...and they are useless they don't have knowledge regarding this issues simply saying we will process it give me some time and please contact hdfclife branch they will solve your issue but branch people saying there is nothing wrong from our end...
Reply for Case:
Reply on 28th april:
On Apr 26, 2016 10:32 PM, "[protected]@hdfclife.com" wrote:
Dear Mr. Raja Sekhar,
1) This is with reference to your e-mail dated April 22, 2016, as per our records refund amount of INR. 2***** has been authorized today and you will receive the same with in 3-5 working days.
We hope to have addressed your concern.
Further, we have observed that your "My Account" facility is Active, you can use "My Account" facility to view the policy details, premium receipts, Annual Premium Statement and exercise the functionality of online transactions like fund switch / premium re-direction / unit statements (for Unit Linked policies). You can also register for e-mail / sms alerts etc.
We assure you the best of our services always.
Warm Regards,
Noorullah
Customer Service Officer
2) Dear Mr. Raja Sekhar,
This is with reference to your concern raised towards the aforesaid policy.
We wish to inform you that the aforesaid policy has been surrendered in our system and the surrender payout of Rs. 2, xx, xxxx/- is also being processed from our end.
Further, the above mentioned surrender value would be received by you with in next 4-5 working days.
We sincerely apologize for the inconvenience caused to you in this regard.
Assuring you the best of our services,
Yours sincerely,
Manish Thakur
Customer Relations - HDFC Life
Reply on 28 april:
3)Dear Mr. Raja Sekhar,
This is with reference to your e-mail dated on April 28, 2016. As per our records the amount has been processed on April 28, 2016. Kindly check the same.
We hope to have addressed your concern.
We assure you the best of our services always.
Warm Regards,
Arvinda
Customer Service Officer
Reply on 29 april:
4) Dear Mr. Raja Sekhar,
This is with reference to your concern raised towards the aforesaid policy.
We wish to inform you that the aforesaid policy has been surrendered in our system and surrender payout of Rs. 2, **, ***/- is also being processed from our end.
Further, the above mentioned surrender value would be received by you with in next 4-5 days.
We sincerely apologize for the inconvenience caused to you in this regard.
Assuring you the best of our services.
For any further queries or clarification, kindly contact us at any of the touch points mentioned in the email.
Yours sincerely,
Pooja Karmakar
Customer Relations - HDFC Life
In case you are not satisfied with the above decision, you may write to the first level of escalation within 8 weeks of receipt of this email at the below address or send an email [protected]@hdfclife.in. Failing which, we will consider that the concern has been resolved to your satisfaction. While communicating, kindly mention your policy number, full name, date of birth and communication address
Help us serve you better! Verify and update your current mobile number and email ID at any of our touch points. We wish to send your policy related communication faster via SMS & Email.
Reply on 30th april:
5)
On Apr 30, 2016 1:35 PM, "[protected]@hdfclife.com" wrote:
Dear Mr. Raja Sekhar,
This is with reference to your e-mail dated April 30, 2016, we apologize for the inconvenience caused to you and as per our records refund amount of INR. 2***** has been processed on April 29, 2016 and you will receive the same at the earliest.
We hope to have addressed your concern.
We assure you the best of our services always.
Warm Regards,
Noorullah
Customer Service Officer
After all the cases money didn't got refunded till date and saying next 3 working days by saying processed today
WHAT DO YOU MEAN ! DO YOU THINK CUSTOMERS ARE FOOLS? WHY YOU PEOPLE ARE CHEATING CUSTOMERS EVERY TIME SAYING USELESS ANSWERS AND USELESS PROMISES
HDFC LIFE IS NOT A TRUST-ABLE COMPANY AT ALL ...
what is this...such a cheater company at the time of sales 24/7 calls to the customer and after sales no response ...
i need solution for this issue, don't go on a nonsense way, just provide me a right solution
policy number: 14355747
Name; Rajasekhar B
May 02, 2016
Updated by Rajsekharb Reply on 28th april:
On apr 26, 2016 10:32 pm, "[protected]@hdfclife.com" wrote:
Dear mr. Raja sekhar,
1) this is with reference to your e-mail dated april 22, 2016, as per our records refund amount of inr. 2* has been authorized today and you will receive the same with in 3-5 working days.
We hope to have addressed your concern.
Further, we have observed that your "my account" facility is active, you can use "my account" facility to view the policy details, premium receipts, annual premium statement and exercise the functionality of online transactions like fund switch / premium re-direction / unit statements (For unit linked policies). You can also register for e-mail / sms alerts etc.
We assure you the best of our services always.
Warm regards,
Noorullah
Customer service officer
2) dear mr. Raja sekhar,
This is with reference to your concern raised towards the aforesaid policy.
We wish to inform you that the aforesaid policy has been surrendered in our system and the surrender payout of rs. 2, xx, xxxx/- is also being processed from our end.
Further, the above mentioned surrender value would be received by you with in next 4-5 working days.
We sincerely apologize for the inconvenience caused to you in this regard.
Assuring you the best of our services,
Yours sincerely,
Manish thakur
Customer relations - hdfc life
Reply on 28 april:
3) dear mr. Raja sekhar,
This is with reference to your e-mail dated on april 28, 2016. As per our records the amount has been processed on april 28, 2016. Kindly check the same.
We hope to have addressed your concern.
We assure you the best of our services always.
Warm regards,
Arvinda
Customer service officer
Reply on 29 april:
4) dear mr. Raja sekhar,
This is with reference to your concern raised towards the aforesaid policy.
We wish to inform you that the aforesaid policy has been surrendered in our system and surrender payout of rs. 2, *, */- is also being processed from our end.
Further, the above mentioned surrender value would be received by you with in next 4-5 days.
We sincerely apologize for the inconvenience caused to you in this regard.
Assuring you the best of our services.
For any further queries or clarification, kindly contact us at any of the touch points mentioned in the email.
Yours sincerely,
Pooja karmakar
Customer relations - hdfc life
In case you are not satisfied with the above decision, you may write to the first level of escalation within 8 weeks of receipt of this email at the below address or send an email [protected]@hdfclife.In. Failing which, we will consider that the concern has been resolved to your satisfaction. While communicating, kindly mention your policy number, full name, date of birth and communication address
Help us serve you better! Verify and update your current mobile number and email id at any of our touch points. We wish to send your policy related communication faster via sms & email.
Reply on 30th april:
5)
On apr 30, 2016 1:35 pm, "[protected]@hdfclife.com" wrote:
Dear mr. Raja sekhar,
This is with reference to your e-mail dated april 30, 2016, we apologize for the inconvenience caused to you and as per our records refund amount of inr. 2* has been processed on april 29, 2016 and you will receive the same at the earliest.
We hope to have addressed your concern.
We assure you the best of our services always.
Warm regards,
Noorullah
Customer service officer
After all the cases money didn't got refunded till date and saying next 3 working days by saying processed today
What do you mean! Do you think customers are fools? Why you people are cheating customers every time saying useless answers and useless promises
Hdfc life is not a trust-able company at all...
What is this... Such a cheater company at the time of sales 24/7 calls to the customer and after sales no response...
I need solution for this issue, don't go on a nonsense way, just provide me a right solution
Policy number: 14355747
Name; rajasekhar b
I request you to write to [protected]@hdfcbank.com along with your loan application details and contact details with ref ID-TTU[protected] in the subject line. We will take it up on priority.
-Anay
HDFC Bank Customer Assistance.