HDFC Bank Complaints & Reviews

I am HDFC customer since 2006 (Prefferd NRI). I had applied for home loan which I had cancelled because o[censored]nprofessional behaviour of HDFC staff. It is almost three weeks that i had requested HDFC bacnk to return my money as well as file back. But as usual no reply. So i want to complain about Swatantra Priya Singh (Deputy Manager - Mortgages HDFC SALES PVT. LTD.Gurgaon) and Monika Popli (Credit Officer) to whom I and my family tried a lot to contact. These people don't even bother to reply to customers. Even i had raised a complaint in HDFC portal. But no reply. Beware of this bank I would say. Bank staff don't even bother about their customers. They are more interested in their commisions that they can get after making people fool Kunal

I had Booked two flights using Smart Buy and then later cancelled the flight but not yet got the Refunds processed even after sending multiple Emails. I have not got even the response from them on Email even after a month. Smart Buy Reference Number: [protected] HDFC Bank SmartBuy Ref No : [protected] Seems to be the worst service from brand like HDFC. Regards, Sumit Arora Email: [protected]@gmail.com Phone: +[protected]

Twice I applied for Credit trough Online but still I not got any update regarding Status of Credit Card. Eventhough all document was correct. Please Verify the Issue urgent base.

Name:Sujit Kumar Basuri

Contact No:[protected]

E Reference No:[protected]

Hi HDFC Team, Issue me NO DUE CERTIFICATE with Regarding the Credit No: [protected] of Ankineedu Chowdary Saranu With Ref:S1248421 .PFA the Settlement Payment Customer copy.Please contact me On +91-[protected] for any further clarification . Thanks Regards Ankineedu C Saranu

Subject - Reversal of Charges Following points - 1. Have been trying to change my address by calling the call center number many times with no effect. The result being I skip the payment on time and unnecessary penalties and service charges keep getting added in the next statement. 2. Deliberately time consuming 'IVRS' for Credit card queries - I have spent atleast 15 min's every time to get to the person to talk for Credit card queries. You IVRS option doesn't account for every possible problem and I guess it is deliberately kept that long to force people give up.- That way the charges get augmented every month 3. No RESPONSE to mails sent to customerservices.[protected]@hdfcbank.com. Your Custome Care executive insists response to come within 24 hours. Yet I don't see any response 4. HDFC doesn't communicate the reasons for cheque not submitted for clearance even after me calling the customer centre to figure out the status. Subject - Reversal of Charges Following points - 1. Address not changed despite several calls 2. Deliberately time consuming 'IVRS' for Credit card queries - I have spent atleast 15 min's every time to get to the person to talk for Credit card queries. The idea is to force people give up following them. 3. No RESPONSE to mails sent to customerservices.[protected]@hdfcbank.com. Your Custome Care executive insists response to come within 24 hours. Yet I don't see any response 4. HDFC doesn't communicate the reasons for cheque not submitted for clearance (against last statement). There is no acknowledgement given for the cheque submitted for credit card statement. If the cheque doesn't clear (because of any technical reason), HDFC neither bothers to inform about 1. Cheque not cleared 2. Reasons for above It is left to the hapless individual to follow up to even know whether the payment made by him has indeed being cleared. 5. Even personal visits to bank branches doesn't help - There is no dedicated credit card counter. All every one seems to say is talk to them over the phone. 6. Was told by the customer executive over the phone that the process to stop the credit card to is drop an application for the same in a HDFC ATM drop box. I did the same weeks back. So far I haven't got any acknowledgement on the same or any reasons why my application can be proceeded with or not. Outcome of above - Late Charge Penalties keep getting augmented and the hapless customer has to pay. Are their processes for other banking aspects - applying for loans, accounts, etc that unresponsive? What I desire - Stop the Credit Card (with my penalties getting reversed if [possible) Thanks, Jatin Sutaria

I have a account with HDFC which was salary account before, but now my employer is changed and they do not have option for HDFC to choose as salary account so i chooses another bank as my salary account. Now HDFC have policy to maintain 10000 rs on the account and since i am not able to maintain min balance of rs 10000 in HDFC, I want to close my account because every month around 500 rs are getting deducted from my account, but I have FD in this account which was opened for tax saving, so I went to nearest bank branch in my area and asked them to close my account and provide me the certificate for FD but they are saying that this cannot be closed since I have opened FD in this account. I am really disappointed from this, and i feel like i have done a bigger mistake by choosing HDFC account anf then opening FD with this bank.

I have paid a total sum of Rs. 60, 000 towards my credit card outstanding hence, i am receiving calls to make payment of 3000.

In my November cc bill 575/- has been added as FIRST YEAR MEM FEE INCL ST & SBC 575/- . I am really confused after seeing this, At the time of issuing the card HDFC people said me that card was free of cost with no annual fee and it will be waived off. if I use more than 30k. even though u charged

I already see a lot of complaints on this subject against the bank. But the bank is still charging unnecessary amount. On 16.12.2015 i have been charged with Rs 572.50 against INTER-BRN CASH CHG. My account number is [protected]. Can any action be taken against the bank for such withdrawal without notice or being informed.

Hi, My credit card number is [protected]. The HDFC credit card section had sent me an DD/Cheque of RS 40000 which I had discarded as had not applied for any Insta loan. But the bank is claiming the Insta loan EMI from this month. Am trying to reach the customer care for exactly 8 times, they literally didn't respond, each call of mine would auto disconnect after 15 mins. Kindly suggest me. I wana lodge a legal complaint on this

Since 2 years I am not using credit card and account is also closed but still they are charging for credit card.The card was sent to Chennai for discontinuation of Credit card along with the application but still they are asking to pay the annual fee which itself is not acceptable. For this reason, other bank is not issuing the new credit card. Pathetic customer service. tried calling customer care but no one is providing the solution and visited the home branch still no solution. customer is seeking support but no one is there to give solution. Kindly revert on the same to the below-mentioned email id otherwise will take it to legal. Regards Mansi Gupta [protected] [protected]@outlook.com

When I was trying to buy a product online by using HDFC Bank credit card, the error was shown that This card is not supported in India. when I talked to customer care of Bank, they have advised me that, while purchasing, I can select "Cash on Delivery" option, and when the courier boy come to deliver me the product, I can swipe my credit card in swipe machine and convert my payment into EMIs. Now, when I am standing at the point of receiving the product, the Bank is telling me that that option of converison is not available to me and I am not eligible for that benefit. Please do help me as I will not be able to make the full payment in cash for credit card and cant wait for availment of that offer to me.

Good Day ! Cust ID :[protected] AC.No : [protected] - Loan Account No: 3694105 I would like to share my very worst experience which I had with HDFC BAnk loan department. On 25 November I got the 10 seconds personal loan for 448000/- (Loan No: 3694105) and it has been credited same day. I have utilized Rs.90, 000 and I kept the balance Rs.3, 50, 000 in my account for further commitment. Yesterday afternoon I checked my account around 4 PM it is showing Zero balance and my account balance amount Rs.3, 50, 000 kept on Hold by your stupid Loan Department without any prior intimation to me. After that I Called you useless customer care team and they are not able to tell what happened to my account simply they replied, ’ you go and contact your Home Branch. After taht I went to my Home Branch Saligramam chennai, and I met another your useless cutomercare executive Ms.Sofia Balin, she replied me, “ Please contact Phone banking or directly you go to Personal Loan department in T.Nagar. From there I went to Personal Loan department and I met another your useless staff Ms.Pavithra Balan[protected] and simply replied “ You are not eligible for this 10 second loan and our team wrongly processed and disbursed the amount so we kept on Hold your account balance also she asked me to pay the Rs.90, 000 to close this loan” For her statement, I was totally upset If I am not eligible means how they processed and credited the amount on 25th November and after 15 days suddenly they wakeup and hold my account balance without any prior Notification. It looks very idiotic and stupid things and shows the poor systems of HDFC Loan process team. ONCE LOAN WAS DISBURSED, IT IS MY MONEY, HOW THEY ILLEGALY ACCESS MY ACCOUNT WITHOUT MY PERMISSION?? IT IS UNFAIR AND UNETHICAL.. I am in very critical position and I made lot of commitment for this loan amount.. Hope you will understand my situation and do the needful .. D.GOVINDARAJAN [protected]

I applied a personal loan from HDFC bank through a DSA, soon after applying my application got rejected because of the reason of loan, as I mentioned I need to buy a property. After some days I got a call from Mr Lovely from RIC Dept. Sector 53 Gurgaon branch about some fake document I provided, he told me to meet him in person after banking hours. Here point is that I never given any Document to HDFC I handed over my docs to DSA and I dont know what happened between them, and I never provided any fake/false document. Again I got a call from Ajit Singh from same branch on bank holiday second saturday stating that he is in branch and lets meet after banking hours, he mentioned one more name of Mr. Manjeet. They all are harassing me and asking to meet otherwise they will screw my CIBIL. When my Loan application is rejected in very initial phase and I am not owning any product of HDFC, then how can they do so. Please assist me on this!

I'm Sudheer from Bangalore and I ordered a Provogue watch as part of an HDFC mobile banking offer. I have Ordered watch seeing add from [protected]@hdfcbank.net and order status showing delivered but I haven't received any item. When I tried to contact their customer care phone numbers, no one attends the call. There is no reply for the numerous emails I sent. No reply on the posts on their FB page. No reply for the tweets. Highly pathetic customer service. HDFC should also take responsibility for partnering with such fake vendors and cheating their own customers. I can see HDFC Bank has to take the responsibility and need to get out of this kind of partners. I saw similar posts on Provogue FB page and I feel that Provogue.com is cheating online buyers on a large scale. High time this scam is stopped. My Order order no[protected] and amount deducted from HDFC Bank account so HDFC bank has to solve this issue.

Dear Sir, I have not been contacted about this matter until I tried to contact your credit card department. Kindly forward me the mail Hdfc bank tried to contact me on this matter in the past for legal reasons. Sincerely, Avishek Bhatyacharya [protected] Sent from Outlook Mobile On Mon, Dec 7, 2015 at 6:09 AM -0800, "Grievance Redressalcc" wrote: Dear Mr.Bhattacharya, This is with reference to our recent e-mail dated November 27, 2015 regarding your HDFC Bank credit card account. We take this opportunity to inform you that the credit for the transaction amount of Rs.13, 287.19 done at Paypal Ezisystems [protected] SGP is given twice on your card account on 08/06/2015(June 2015 statement) and 16/06/2015(July 2015 statement). Since the merchant has already refunded the amount on .Rs.13, 287.19, the temperory credit given by the bank on 08/06/2015 has been redebited. Further we have tried contacting you to inform the same, but our attempts to reach you was unsuccessful.. Please feel free to e-mail us at : Grievance.[protected]@hdfcbank.com or call us at :[protected] for any further assistance or clarification required on your card account. In line with our focus and commitment to Customer Service, we trust that this Grievance Redressal Cell has addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Principal Nodal Officer Mr. Appala Pranesh Rao at HDFC Bank Ltd.5th Floor, Tower B, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel West, Mumbai 400013 or E-mail at : [protected]@hdfcbank.com or Fax at[protected]. Alternately you can call at Tel:[protected]. Kindly note the query reference number for this correspondence is :[protected]. Assuring you of our best services at all times. Regards, Manikandan P S Manager Grievance Cell Correspondence Safety Tips for Secure Card Transactions: Ensure your card transaction is always done in your presence Do not share your Bank account or card details with anyone over phone, Email or SMS Do not share your card PIN with anyone. Always enter the PIN yourself. Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank http://www.hdfcbank.com/aboutus/security/security_tips.html ________________________________________________________________________________...⇄ Disclaimer: "The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. " Reply Reply to All Forward More Grievance Redressalcc Dear Mr.Bhattacharya, This is with reference to our recent e-mail dated December 07, 2015 regarding your HDFC Bank credit card account. We take this opportunity to inform you that we have tried contac Dec 9 at 7:43 PM [protected]@yahoo.com To grievance.[protected]@hdfcbank.com Dec 10 at 12:45 AM Dear Sir, I have not been contacted about this matter until I tried to contact your credit card department. Kindly forward me the mail Hdfc bank tried to contact me on this matter in the past for legal reasons. Kindly justify when your phone banker had called me regarding this issue or had sent me an E-mail. I did not receive any prior phone call or E-mail. Sincerely, Avishek Bhatyacharya [protected] Sent from Outlook Mobile On Wed, Dec 9, 2015 at 6:13 AM -0800, "Grievance Redressalcc" wrote: Dear Mr.Bhattacharya, This is with reference to our recent e-mail dated December 07, 2015 regarding your HDFC Bank credit card account. We take this opportunity to inform you that we have tried contacting recently on 27/11/15 to explain you about the transaction (Rs.13, 287.19 done at M/s Paypal Ezisystems [protected] SGP ). You were non contactable during our initial attempt to reach you. Subsequently, our phonebanking officer had contacted you and note that you had only preferred a written response and did not want a call from HDFC Bank. However, in the interim, we had responded to you vide e-mail response clarifying our initial attempts to contact you. While we have explained the same, we still regret for any inconvenience caused to you in this regard. We once again take the opportunity to explain that the Bank had reversed (debited) Rs.13, 287.19 at M/s Paypal Ezisystems [protected] SGP on 13/10/15 to nullify the interim credit earlier provided on 08/06/2015 inview of the merchant refund received on 16/06/2015 towards the said transaction. We trust the above clarifies your queries in detail. Please feel free to e-mail us at : Grievance.[protected]@hdfcbank.com or call us at :[protected] for any further assistance or clarification required on your card account. In line with our focus and commitment to Customer Service, we trust that this Grievance Redressal Cell has addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Principal Nodal Officer Mr. Appala Pranesh Rao at HDFC Bank Ltd.5th Floor, Tower B, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel West, Mumbai 400013 or E-mail at : [protected]@hdfcbank.com or Fax at[protected]. Alternately you can call at Tel:[protected]. Kindly note the query reference number for this correspondence is :[protected]. Assuring you of our best services at all times. Regards, Manikandan P S Manager Grievance Cell Correspondence Safety Tips for Secure Card Transactions: Ensure your card transaction is always done in your presence Do not share your Bank account or card details with anyone over phone, Email or SMS Do not share your card PIN with anyone. Always enter the PIN yourself. Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank http://www.hdfcbank.com/aboutus/security/security_tips.html ________________________________________________________________________________...⇄ Disclaimer: "The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. " Reply Reply to All Forward More Grievance Redressalcc Dear Mr.Bhattacharya, This is with reference to our recent e-mail dated December 10, 2015 regarding your HDFC Bank credit card account. We take this opportunity to inform you that we have tried contac Dec 10 at 6:18 PM [protected]@yahoo.com To grievance.[protected]@hdfcbank.com Dec 10 at 6:37 PM Dear Sir, Please fo not change the subject. I have not been contact prior to the amount had shown up on my statement. The amount had shown up on my statement dated 15/10/2015. After that I tried to contact your credit card department numerous times on to why that figure was reflecting on my statement. Because of that, my minimum amound due each month has increased plus Hdfc has added additional financial charges plus late fees because your superviror said he would get back to me regarding the issue in 24 hours but he did not. Kindly review the calls I had made to your credi5 card department on the week of 01/11/2015. Again I have to mention that your bank is being unfair with a client and a complaint has to be filed with the legal authorities. Sincerely, Avishek Bhattacharya Sent from Outlook Mobile On Thu, Dec 10, 2015 at 4:48 AM -0800, "Grievance Redressalcc" wrote: Dear Mr.Bhattacharya, This is with reference to our recent e-mail dated December 10, 2015 regarding your HDFC Bank credit card account. We take this opportunity to inform you that we have tried contacting recently on 27/11/15 at 10.32 am, and 12.05pm to explain you about the transaction (Rs.13, 287.19 done at M/s Paypal Ezisystems [protected] SGP ). You were non contactable during our initial attempt to reach you. Subsequently, our phonebanking officer had contacted you on 27/11/15 at 16.19 pm and note that you had only preferred a written response and did not want a call from HDFC Bank. However, in the interim, we had responded to you vide e-mail response clarifying our initial attempts to contact you. While we have explained the same, we still regret for any inconvenience caused to you in this regard. We once again take the opportunity to explain that the Bank had reversed (debited) Rs.13, 287.19 at M/s Paypal Ezisystems [protected] SGP on 13/10/15 to nullify the interim credit earlier provided on 08/06/2015 inview of the merchant refund received on 16/06/2015 towards the said transaction. We trust the above clarifies your queries in detail. Please feel free to e-mail us at : Grievance.[protected]@hdfcbank.com or call us at :[protected] for any further assistance or clarification required on your card account. In line with our focus and commitment to Customer Service, we trust that this Grievance Redressal Cell has addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Principal Nodal Officer Mr. Appala Pranesh Rao at HDFC Bank Ltd.5th Floor, Tower B, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel West, Mumbai 400013 or E-mail at : [protected]@hdfcbank.com or Fax at[protected]. Alternately you can call at Tel:[protected]. Kindly note the query reference number for this correspondence is :[protected]. Assuring you of our best services at all times. Regards, Manikandan P S Manager Grievance Cell Correspondence Safety Tips for Secure Card Transactions: Ensure your card transaction is always done in your presence Do not share your Bank account or card details with anyone over phone, Email or SMS Do not share your card PIN with anyone. Always enter the PIN yourself. Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank http://www.hdfcbank.com/aboutus/security/security_tips.html ________________________________________________________________________________...⇄ Disclaimer: "The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. " Reply Reply to All Forward More [protected]@yahoo.com To grievance.[protected]@hdfcbank.com Dec 10 at 6:38 PM Dear Sir, Please do not change the subject. I have not been contact prior to the amount had shown up on my statement. The amount had shown up on my statement dated 15/10/2015. After that I tried to contact your credit card department numerous times on to why that figure was reflecting on my statement. Because of that, my minimum amound due each month has increased plus Hdfc has added additional financial charges plus late fees because your superviror said he would get back to me regarding the issue in 24 hours but he did not. Kindly review the calls I had made to your credi5 card department on the week of 01/11/2015. Again I have to mention that your bank is being unfair with a client and a complaint has to be filed with the legal authorities. Sincerely, Avishek Bhattacharya Sent from Outlook Mobile On Thu, Dec 10, 2015 at 4:48 AM -0800, "Grievance Redressalcc" wrote: Dear Mr.Bhattacharya, This is with reference to our recent e-mail dated December 10, 2015 regarding your HDFC Bank credit card account. We take this opportunity to inform you that we have tried contacting recently on 27/11/15 at 10.32 am, and 12.05pm to explain you about the transaction (Rs.13, 287.19 done at M/s Paypal Ezisystems [protected] SGP ). You were non contactable during our initial attempt to reach you. Subsequently, our phonebanking officer had contacted you on 27/11/15 at 16.19 pm and note that you had only preferred a written response and did not want a call from HDFC Bank. However, in the interim, we had responded to you vide e-mail response clarifying our initial attempts to contact you. While we have explained the same, we still regret for any inconvenience caused to you in this regard. We once again take the opportunity to explain that the Bank had reversed (debited) Rs.13, 287.19 at M/s Paypal Ezisystems [protected] SGP on 13/10/15 to nullify the interim credit earlier provided on 08/06/2015 inview of the merchant refund received on 16/06/2015 towards the said transaction. We trust the above clarifies your queries in detail. Please feel free to e-mail us at : Grievance.[protected]@hdfcbank.com or call us at :[protected] for any further assistance or clarification required on your card account. In line with our focus and commitment to Customer Service, we trust that this Grievance Redressal Cell has addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Principal Nodal Officer Mr. Appala Pranesh Rao at HDFC Bank Ltd.5th Floor, Tower B, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel West, Mumbai 400013 or E-mail at : [protected]@hdfcbank.com or Fax at[protected]. Alternately you can call at Tel:[protected]. Kindly note the query reference number for this correspondence is :[protected]. Assuring you of our best services at all times. Regards, Manikandan P S Manager Grievance Cell Correspondence Safety Tips for Secure Card Transactions: Ensure your card transaction is always done in your presence Do not share your Bank account or card details with anyone over phone, Email or SMS Do not share your card PIN with anyone. Always enter the PIN yourself. Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank http://www.hdfcbank.com/aboutus/security/security_tips.html ________________________________________________________________________________...⇄ Disclaimer: "The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. " Reply Reply to All Forward More [protected]@yahoo.com To [protected]@hdfcbank.com Dec 12 at 9:19 AM fyi Sent from Outlook Mobile Show original message Reply Reply to All Forward More [protected]@yahoo.com To help.[protected]@rbi.org.in Dec 12 at 9:30 AM Please help me. [protected] Avishek Bhattacharya Sent from Outlook Mobile Show original message Reply Reply to All Forward More Avishek To [protected]@rbi.org.in Dec 14 at 10:31 AM Dear Sir, I am currently being harassed by HDFC bank because they have added an amount to my credit card on my statement dated 15/10/2015. Because of this my emi has shot up more than I can afford and their team did not respond to my phone calls on the week on 01/11/2015. I kindly want an appointment to explain the whole matter as it is seriously affecting my financial condition. I am here by forwarding the mail where I have been in correspondence with HDFC bank. Sincerely, Avishek Bhattacharya [protected] On Saturday, December 12, 2015 9:30 AM, "[protected]@yahoo.com" wrote: Show original message Reply Reply to All Forward More Grievance Redressalcc Dear Mr.Bhattacharya, This is with reference to our recent e-mail dated December 10, 2015 regarding your HDFC Bank credit card account. We take this opportunity to inform that after you discussion wit Dec 14 at 7:22 PM [protected]@yahoo.com To grievance.[protected]@hdfcbank.com Dec 14 at 8:12 PM Dear Sir, I did not receive any call back from the bank on 1 t or 2nd November at 20:35pm. However, I would like to mention as a customer that because of this issue it has affected my financial status as the bank did not give me a prior notice before 15/10/2015. Now as an average person earning an average salary I am really worried how I can pay huge emi's to Hdfc. I really want to clear off my debt with Hdft and be free from the bank but I can only afford an emi of Rs 3000 per month till my debt is completly cleard. I hope you can understand my financial condition and give me a solution which can be payable by an average middle class person. Sincerely, Avishek Bhattacharya Sent from Outlook Mobile On Mon, Dec 14, 2015 at 5:52 AM -0800, "Grievance Redressalcc" wrote: Dear Mr.Bhattacharya, This is with reference to our recent e-mail dated December 10, 2015 regarding your HDFC Bank credit card account. We take this opportunity to inform that after you discussion with the phonebanking officer on 1/11/15, on 2/11/15 our phonebanking officer has contacted you at 20.35 pm and informed that the temporary credit provided by the bank was reversed, since the merchant has refunded the amount. Further the bank did not try to contact you before 15/10/15 since the statement was sent every month. We once again take the opportunity to explain that the Bank had reversed (debited) Rs.13, 287.19 at M/s Paypal Ezisystems [protected] SGP on 13/10/15 to nullify the interim credit earlier provided on 08/06/2015 inview of the merchant refund received on 16/06/2015 towards the said transaction. Please feel free to e-mail us at : Grievance.[protected]@hdfcbank.com or call us at :[protected] for any further assistance or clarification required on your card account. In line with our focus and commitment to Customer Service, we trust that this Grievance Redressal Cell has addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Principal Nodal Officer Mr. Appala Pranesh Rao at HDFC Bank Ltd.5th Floor, Tower B, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel West, Mumbai 400013 or E-mail at : [protected]@hdfcbank.com or Fax at[protected]. Alternately you can call at Tel:[protected]. Kindly note the query reference number for this correspondence is :[protected]. Assuring you of our best services at all times. Regards, Manikandan P S Manager Grievance Cell Correspondence Safety Tips for Secure Card Transactions: Ensure your card transaction is always done in your presence Do not share your Bank account or card details with anyone over phone, Email or SMS Do not share your card PIN with anyone. Always enter the PIN yourself. Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank http://www.hdfcbank.com/aboutus/security/security_tips.html ________________________________________________________________________________...⇄ Disclaimer: "The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. " Reply Reply to All Forward More

There were wrong debits of the annual maintenance charges on my account cust id:[protected]salary account), last month they took around two weeks time and it got reversed after several complaints now after furnishing all the details or docs required by the bank, and also was given time adherence of 15 days for the resolution to be fixed, being unaware of the backend work which went within the bank, now it seems the backend work is not yet fixed, because i have been charged with the unnecessary debit from my account again, and when i follow up i get time limits and cutoff times every now and then being extended again again.

Its a shame to call myself a Priority Banking consumer of HDFC. My name is [censored]ij and I had placed a call with HDFC customer care number[protected] on 7th Dec 2015, requesting for understanding why I wasnt able to do an NEFT transfer. Whilst the issue got resolved on the call, the customer care rep mentioned that I should apply for a new Debit card which would come to be without any additional charge and I confirmed my request. Biggest mistake I made in the hindsight. My request reference number is BANR[protected]. I got an SMS 3 days after (10th Dec 2015) mentioning my new OTP but shockingly the card has still not been delivered!!! Despite of me being a priority banking consumer, their stupid inefficiency has led to my current debit card being blocked and no ones willing to tell me whats the status of the new debit card. Horrifying experience. If ICICI or other banks are taking note of this complaint - please contact me, I am looking for a new bank. I am done with HDFC.

Hi, I was holding one salary account with HDFC bank. Currently I am using salary account with another bank. So I don't want to use the account and want to close it. I have visited the HDFC branch repeatedly and submitted the form. As per their instructions, I have submitted an application to de-link my credit card from the account. Everything is done and it is almost 2 months when Me and My wife have visited the branch almost minimum 15 times. Still the account is not closed and it is pending. Please close this Account

Hi, I have HDFC Saving account in chennai. same account assigned to my Sharkhan Trading account. some time I transfered my saving account to Trading account. For every time they are Debiting 100/-'s of Rupees as Depository charges Many time I contacted to customer care. They are replaying. I got very very bad experience with HDFC Bank. With in 1 month I am going to close my HDFC Saving account. My best suggestion is before u want open saving account in HDFC you just check Reviews in internet. I hope this review is helpfull. Regards, JAGADEESH