HDFC Bank Complaints & Reviews

My Name is Sudhamadhuri. I applied for a credit card in the year 2011. However I had never used it, , not even registered it to my customer ID. I don't have the card with me now, I don't remember card number either. Now when I am applying for a home loan, my cibil report shows card had been revoked with some maintenance charges. Now I am trying to find further details so that I can get a no due certificate by paying the said amount. I tried calling customer care. I am unable to receive any kind of details from them. I am unable to reach right department although I waited in the line for about 20 mins. Once they took my call and they asked me to send a mail thru my registered email id when I had the card in 2011. They cannot provide any details unless I have registered mobile number with me which I was using in 2011. How can any one have all those details.

I started process for educational loan(Credila) from HDFC bank, Bangalore, then manager - sales from HDFC named Rachit started the process and told that loan was sanctioned and took the processing fees of Rs 31920 + Rs 7980. On 8th August, he told that he was not able to process the loan, so we asked to return our money. But from last 30days he is saying that he will refund the money but he is not doing any progress in that front. He is also very irresponsive in communication as well. Another problem we are facing even credila support team is not responding. I send them mail regarding this to '[protected]@hdfcbank.com'. they told me to send the same to credila support which is '[protected]@credila.com', but till now i didn't get any reply from them. Address of bank: Rachit Duggad Manager- Sales Credila - An HDFC Ltd. Company India's 1st Education Loan Specialist 447-A, 2nd Floor, 9th Cross, 2nd Phase, JP Nagar, Bangalore - 560078 Mobile No.: +91 [protected] Bank to which we deposited our money Bank to which we deposited our money: A/c name: - Credila Financial Services Pvt. Ltd. Bank name: – Hdfc bank limited Branch: - Vastushri no.3. thatte nagar A/c no. [protected] City: - Nashik IFSC code: - HDFC0000064 A/c type: - current

Dears, I am a Jet Privilege member and also an account holder of HDFC bank! Recently I applied for the Jet Privilege – HDFC debit card using Net banking! To my surprise I had to apply 3 times online but luck! - THIS was 4 months back Finally when Sagar from HDFC called me to ask in case I have some issues with the bank and I told him about the same! He helped me with changing my name, my address and also by applying for the JP- HDFC debit card physically! PFA my jet privilege card and my HDFC debit card for your reference. As soon as the card was issued to me 500 - 600rs were deducted as the annual fees, just for me to know that the new debit card has Mr Pankaj Mongias (name informed to me by Jet when i requested to merge my old JP number and new JP number which ws printed on debiit card) JP Number printed on it! - I received the card after 16th September 2015 I had to block my card so that a new could be issued! So some weeks of not using the card to withdraw in case of emergency! - BLOCKED the card on 30th Sept I had emailed HDFC and Jet on 30th September - till date NO resolution, NO calls Nothing at all Just one call from Geetanjali (who was also marker on my email) asking for the issues and on 30th sept and today it 7th October - NO CALLS, NO CARD ! Is this really the way HDFC – Jet work?????? Hoping to hear from one of you soon! Regards, Pooja Atara Dutta

HDFC Bank has a policy of reversing the membership fee (Rs. 448.32) of a credit card if Rs. 50, 000 is spent in the following 12 months. Though I hold a free membership credit card with HDFC (**** **** **** 8007), I was once charged with membership fee (Oct'13). After several escalation they admitted the fact that the card shouldn't have been charged with membership fee and assured that the fee would be reversed back if I spend Rs. 50, 000 in the next 12 months. I spent the said amount in the next 12 months and the fee was reversed on Nov'14. Now, HDFC bank charged the same amount again saying that they could find the original debit against the credit made on Nov'14 and hence re-debited the same on my credit card. According to them the credit made on Nov'14 was inadvertent!! I have a reference mail ('HBL=[protected]' ([protected])) wherein I had the discussion with HDFC against the membership fee charged on Oct'13 (PFA image). Yet, they say they could find the original transaction where the membership fee was charged!! Being a financial institution, playing with customers money is the least we expect. It would be my request to consumer forum to look into this fraud and help us to seek justice against the same.

Respected Sir, I have taken home loan from the HDFC Bank. But the Bank is still charging interest @ 10.05 whereas the RBI has cut the repo rate upto 1.25 level. This attitude of the banks defeats the very purpose of decreasing the repo rates for motivating he people to buy homes and thus the aim of the RBI to enhance the economic activities in the country remains just a dream. The banks give the benefits of reduced rates only to future customers. Whereas in case repo rate increases the burden is immediately transferred to the existing customers also. It is my request to the RBI authorities that that this benefit of repo rate should be directly transferred to the accounts of the borrowers, i.e., the existing customers also of all the banks. Otherwise, what is the use of wasting money for the benefit of banks which are already gaining alarming growth in their income levels as is evident from their quarterly/half yearly/yearly press releases. With kind regards, Ramesh Chander M. [protected]

I am a customer with bank for 6 years and currently the bank is not helping maintain its credibility. I m suffering from non receipt of insta alert, OTP nd banking inconvenience which is leading to considerable loss of time nd money and frustration .though having registered complaint BANC[protected], no response have been received in last 5 days nd even bank officials are reluctant nd not helping.request step in to help my cause .
Phn_[protected]

Hi, This is in reference to the transaction made into my account without intimating me by hdfc bank. An amount of Rs 570.00 has been debited on 11th Sept 2015 from my salary account, mentioning about 'depository charges DEPOSITORY CHARGES AUG[protected] on demat account. I hve never used this account. I am aghast to see this has happened second time inspite of me not using the demat servies and when the account was given to me it was told that it would be absolutely free. This is clear exploitation of customers. Please take the needful action or let me know what needs to be done from my side. Reference Number as provided by the bank:[protected].

Hi this is to bring in the notice of HDFC Bank. on 09/09/2015 had an transaction in delhi PVR for Rs 610 . transaction happenend from the card ending from 8178. Lady who was at the food counter of PVR swapped card and said transaction did not go through and i paid cash of Rs 610. She said 610 hat we paid through card will be reimbursed in 24hours of time. Money was never credited in account. Went back again next day. taalked to manager there in PVR. He said check with bank. calld HDFC, they registered complaint with reference number [protected]DL003227. And informed me that they will check with PVR and will call me back in 15days. never got call from HDFC regarding the same. 610 is a big amount for me. I am not earning much and its been time. Want refund of Rs610 ASAP.

A very big blunder done from HDFC person. A DD # ******345 issued on 11/09/2015 by IOB was disowned and returned to me by HDFC saying incorrect info. However the problem was from the end of HDFC bank which did not consider the entire amount mentioned on DD and ignored 38 paise because of which the DD was disowned. I wonder this kind of mistakes are happening in #1 bank of India "HDFC". I suffered a lot of inconvenience because of the above issue. Kindly look into the matter on high priority and take note of this kind of miss from your team on serious grounds. Sankalp Gupta [protected]

Need some serious banking advice to deal with… ‘H’aughty ‘D’evious ‘F’ilthy ‘C’ashiers! As any normal working professional, one has two loans going(one personal loan and one vehicle loan), which one has briefly defaulted due to prolonged life-threatening illness. Then, as one springs back to life(only to pay of a lot of private borrowings, since hospitalization far exceeds insurance cover) the bank tells you that there is no contingency fund that it has to consider such cases(as such, very few banks offer advice on insuring the loan, when you borrow – except say a home loan product! And one learns the hard way.). So one applies for reprieve and is offered a cosmetic settlement on the personal loan(since the recovery is larger) and a simple pre-closure on the vehicle loan(since most of the loan has been paid off and the recovery is smaller!). As a matter of financial planning, one then decides to take up things consecutively. As a low hanging fruit, one PAYS OFF THE VEHICLE LOAN and applies for an NOC to sell the car, so that one can sell the vehicle and pay off the personal loan. The BANK DENIES TO ISSUE THE NOC for the vehicle loan saying that one needs to accept the offer to pay off the personal loan first. This is a classic deadlock with almost nowhere to go. You cannot sell the car, in spite of having paid out the vehicle loan. You cannot pay off the personal loan, in spite of having the readiness to sell the car for it. So now what does one do? Get stuck with a depreciating car that the bank has its paws upon. Live under the pressure of an unpaid loan that the bank is burdening with levies upon. Essentially live at the mercy of this bank that now enjoys the privilege of worsening the situation – to no conclusion whatsoever. The borrower in question is me. The bank is question is the surely very inhuman and point blank callous housing corporation, for which I only have a few kind words. In my long consumer interactions and banking experience(spanning SBI, BoM, Citi and ICICI), I firmly believe that this one the most cash thirsty bloodhound, out loose in the market. Having made an icon of their ageing promoter – as some sort of a messiah that the Indian economy has ever seen, these ‘quasi-zamindars’ are incorrigible. NOTE: As a brand professional, I wish to make a design observation. The blue in their logo probably mean its unflinching cold-blooded core identity and the red means ruthless cash-fired market ambitions. And the square maze, means a water-tight edgy gridlock that you cannot get out of, once trapped.

On October 5, 2015, I went to HDFC ATM which is in the premises of "Hotel Sai renaissance", Kadugodi, Bangalore. I have inserted my card in the ATM and entered details to withdraw money. While ATM is counting money, there was a power outage and even the ATM machine was shutdown. It neither released any money to me nor returned my card after restarting automatically. There was no security guard present at the ATM during that time. Now i don't have any money and i don't have my debit card. I called customer care and they opened a ticket and said that i will get my card only after 5-6 working days. I explained that i didn't do any mistake and it's not my fault. After some discussion, customer care manager assured a faster resolution but there is no update from bank. I called customer care today and again the representative said that it will take 5-6 working days.

Why should i beg others some money everyday because HDFC ATM has some problem and sucked my card in. I have good enough money in my account but i have take help from others everyday. They don't even have courtesy to call and update me the status. Last week i was out of town on a business trip... what could have happened to me if it happened when i was on trip? They don't have any process to resolve this issue then and there. Shouldn't the bank be held responsible for this? Don't they need to have a workaround / provision where they immediately issue the card to customer?? I want to complain to RBI and please let me know how to complain. HDFC should be held responsible for the pain i am going through and should be fined heavily for this irresponsible behavior.

Re: you have misplaced as my named bill ph.24001170, bill no14276171.Confirmed by hdfc bank credit card section what you say about this illegal by you
Appellate.[protected]@in.Airtel.com
To
Csv.[protected]@yahoo.com
Today at 12:19 pm
Dear c s velayutham,
Greetings from airtel!
This is in reference to your email regarding the payment related on your airtel fixed line account: [protected].
As discussed over the phone on [protected], i have cross verified and can confirm that the payment of rs. 17076.29/- credited from your credit card has been posted to the account number: 14276171 which is in the name of `india ideas.com ltd�.
Please be informed that the payment has not been posted to your account bearing the fixed line number:[protected] which is in the name of `shunmugavelayudam�.
Furthermore, i have attached the statement of account (Soa) along with this mail for your reference, which provides you the clear picture of the same.
Hence, i request you to co-ordinate with the respective bank to process with the reversal of the payment.
For further queries, please do email.
Customer touch points:
Level 1: customer care: [protected]@in.Airtel.com and 121/198, working hours - 24/7.
Level 2: nodal team: nodal.[protected]@in.Airtel.com and[protected], working hours: 9:30 to 6:30, monday to friday.
Level 3: appellate authority: appellate.[protected]@in.Airtel.com and[protected], working hours: 9:30 to 6:30, monday to friday.
Please visit our website www.Airtel.In for a range of products and services.
Regards,
Vinoth kumar ma


Bharti airtel limited


Re: [|bal|ref20810874|] fraud bill has been received from my hdfc credit card account no.[protected].On 29.09.2015.(3)
[protected]@in.Airtel.com
To
Csv.[protected]@yahoo.com
Oct 2 at 1:41 pm
Dear c.S velayutham,

Greetings from airtel!

This is in reference with your email regarding billing concern for your airtel fixed line number [protected].

We regret for the inconvenience caused.

As per your request we would inform you that the last payment bill is rs 796.86/- which is updated on[protected] and all the outstanding has been cleared.

For further queries, please do email us. We would be glad to assist you.


Best regards
Devi thennarasu
Service specialist
Airtel business


"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click onhttp://airtel.In/applications/xm/mobileappellateauth.Jsp for appellate authority details."


[protected]original message[protected]
From: csv.[protected]@yahoo.com
To: [protected]@in.Airtel.com
Cc:
Sent: 01/10/2015 12:35:49 am
Subject: fw: fraud bill has been received from my hdfc credit card account no.[protected].On 29.09.2015.

Thanks, and regards,


C.S.Velayutham.

[protected].


On thursday, october 1, 2015 12:25 am, shunmugavelayutham kamini
Wrote:


Complaint for my land line[protected]telephone `s fraud amount air tell
Bill (Rs.17, 076.29)bill
No. 1427 6171.
From
C.Shunmuga velayutham
11-1(Upstairs), matha west street,
Opp.Valliammai matriculation school,
Tirunelveli town 627006.
Ph.[protected].
To
121 @in.Airtel.com/airtel ltd head
India
Sub.: faulty/fraud bill has been send billno.[protected] amount rs.17076.29 to
My credit card account
On my smart pay hdfc bank credit card a/c [protected], (The biller airtel
Ll che reference number
[protected] yester day. It has been came to know from my hdfc credit card bank.
My land line broad band telephone number is[protected].Pl. Call me any
Further quiry
Ph.[protected], [protected].
Sir
Good evening
The above said subject of matter amount rs.17076.29(Seventeen thousands seventy
Six rupees and twenty
Nine paisae) has been received the biller airtel ll che reference number 1427
6171) yester day. Now i
Request you give me details immediately as soon as possible. Here with my hdfc
Bank reply mail has been
Forward to your [protected]@in.Airtel.com, abbellate.[protected]@in.Airtel.com
Regards,

C.Shunmuga velayutham.
Ph.[protected], [protected].


Thanks & regards,

C.S.Velayutham.
Ph.[protected].
Ph.[protected].


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- airtel_land_line_bill_complaint.Pdf
This e-mail and any files transmitted with it are for the sole use of the intended recipient(S) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that bharti airtel limited or its subsidiaries and associated companies(Collectively "bharti airtel limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of bharti airtel limited. Before opening any attachments please check them for viruses and defects.
Reply reply to all forward more
Csv pillai madam / sir herewith forward as my landline airtell number([protected]) has been confirmed by airtel.Please look into the matter as to refund my debited amount from my credit card account no.[protected]
Today at 10:48 am


Re: faulty/fraud bill has been send billno.[protected] amount rs.17076.29 to my credit card account on my smart pay hdfc bank credit card a/c[protected]
Appellate.[protected]@in.Airtel.com
To
Csv.[protected]@yahoo.com
Oct 1 at 12:37 pm
Dear c.Shunmuga velayutham,

This is in reference to your email regarding bill payment issue for your airtel account number [protected].

As confirmed on phone [protected], i would like to inform you that the amount of rs.17076.29/- was credited to the airtel account number 14276171 on[protected] via billpay option.

So i request you to co-ordinate with the bank to reverse the payment to your credit card account.

In case, you still continue to face any problem in this regard, please do let us know, so that, we may further follow up on the same.

Customer touch points:
Level 1: customer care: [protected]@in.Airtel.com and 121/198, working hours - 24/7.
Level 2: nodal team: nodal.[protected]@in.Airtel.com and[protected], working hours: 9:30 to 6:30, monday to friday.
Level 3: appellate authority: appellate.[protected]@in.Airtel.com and[protected], working hours: 9:30 to 6:30, monday to friday.
Please visit our website www.Airtel.In for a range of products and services.

Regards

Rajkumar neelakantan


Bharti airtel limited


[protected]original message[protected]
From: csv.[protected]@yahoo.com
To: appellate.[protected]@in.Airtel.com
Cc:
Sent: 01/10/2015 01:44:06 am
Subject: faulty/fraud bill has been send billno.[protected] amount rs.17076.29 to my credit card account on my smart pay hdfc bank credit card a/c [protected], (The biller airtel ll che reference number[protected] yester day(29.09.2015). It has been came to know from my hdfc credit card bank.

Complaint for my land line[protected]telephone `s fraud amount air tell
Bill (Rs.17, 076.29)bill no. 1427 6171.
From
C.Shunmuga velayutham
11-1(Upstairs), matha west street,
Opp.Valliammai matriculation school,
Tirunelveli town 627006.
Ph.[protected].
To
121 @in.Airtel.com/airtel ltd head
India
Sub.: faulty/fraud bill has been send billno.[protected] amount rs.17076.29 to
My credit card account on my smart pay hdfc bank credit card a/c
[protected], (The biller airtel ll che reference number[protected]
Yester day. It has been came to know from my hdfc credit card bank.
My land line broad band telephone number is[protected].Pl. Call me any
Further quiry ph.[protected], [protected].
Sir
Good evening
The above said subject of matter amount rs.17076.29(Seventeen thousands seventy
Six rupees and twenty nine paisae) has been received the biller airtel ll che
Reference number[protected] yester day. Now i request you give me details
Immediately as soon as possible. Here with my hdfc bank reply mail has been
Forward to your [protected]@in.Airtel.com, appellate.[protected]@in.Airtel.com
Regards,

C.Shunmuga velayutham.
Ph.[protected], [protected].
Herewith attached my signed complaint letter pl. To see and look into the
Matter.


The following message came from hdfc bank credit card:


From:


"hdfc bank credit cards support" | add to
Address book |this is spam


To:
"shunmugavelayutham kamini"


Subject:
Re: 'hbl=[protected]' miss used my credit card by your office side to be refund
This amount rs.17076.29 to my credit card account


Date:
Wed, 30 sep 2015 14:46:14 ist


Dear mr. Shunmugavelayutham,

Thank you for writing to us.

This is with reference to your e-mail regarding your hdfc bank international
Credit card account.


We observe from our records that smartpay facility activated for the
Biller airtel ll che reference number 1427 xx 71 . We wish to inform that
Smartpay payment processed basis the billing information received from the
Biller. For further clarification please liase with the biller.


Kindly note the query reference number for this e-mail: [protected]
In line with our focus and commitment to customer service, we trust the issue
Has been resolved to your satisfaction. If you are not satisfied with the
Resolution, you may write to our grievance redressal officer mr. Manikandan ps
At hdfc bank cards division, 8, lattice bridge road, thiruvanmiyur, chennai �
600041 or e-mail atgrievance.[protected]@hdfcbank.com. Alternatively, you can
Call our grievance cell at tel:[protected].

We are committed to continuously enhance our customer experience by providing
More value for our products and services. Towards enriching our customer
Experience, we provide best in class digital solutions through netbanking /
Mobile banking and payzapp.

Payzapp puts the power of banking directly i
This e-mail and any files transmitted with it are for the sole use of the intended recipient(S) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that bharti airtel limited or its subsidiaries and associated companies(Collectively "bharti airtel limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of bharti airtel limited. Before opening any attachments please check them for viruses and defects.
Reply reply to all forward more
Csv pillai airtell my account on ph.[protected] confirmation letter. Thanks, and regards, c.S.Velayutham. [protected].
Today at 11:12 am
To
Cc/bcc
• hdfc bank
• hdfc bank
• shunmugavelayutham kamini
•

Message body

This is to keep you inform that we are trying to connect to the customer care person Mr Praveen - [protected] for the complain but he is not lifting the phone since morning. We also got the complain No - KAR5163999. We lost so many guest from our food counter since they are not caring cash. We are loosing money because of HDFC Bank.

Hi,

Proposal No[protected]

This is to inform you that 28 days before I purchased a term policy for my husband (Nikhil Agrawal) online from hdfc life. After 28 days my husband got a call from their customer care department in Mumbai and was told that you add yourself as a smoker in policy as suggested by our underwriting team else we will not able to issue a policy. However in reality he doesn't smoke at all. I just wanted to understand the reason behind this. As this is absolutely a case of forcing someone to put false and misleading facts in the policy.

Also, TAT to issue or cancel a policy is 15 days as per IRDA as also mentioned on your website and It has been complete 28 days when I made payment and neither I have received any notification for cancellation nor issuance.

They can't make full out of their customer like this.

Thanks
Pooja Juneja
[protected]

Personal Loan Settlement Dear Mr. HDFC Bank manager/Loan Officer/Sr. Executive manager This is Suleman Shaikh holding Loan Account Number 24121816 now these days I am getting calls from collection agency.Also Mr. Shakir Rakhangi once visited met place when I was not at home and spoke to my wife very rudely. He also spoke to me over the phone very rudely and threatened me that if I don’t pay the loan HDFC will repossess my property and auction it. Fortunately I have recorded his calls and I can sent it to you. Currently I am in deep depression and the only option left for me is to commit suicide if this is not resolved. Below are my details... Name- (as it appears in your Loan application form): Shaikh Suleman Sultan Address-Flat 401, C/43, Sector 5 Shanti Nagar Mira Road East Thane 401 107 Contact number(s): [protected] - Type of Loan (e.g. Personal/Express Loan Plus/Auto): Personal Loan. - Amount of Loan: 450000 Current Outstanding-313160.85 Proposed short settlement amount-120000 So Dear HDFC Bank, I am approving the above details myself as I am the victim of taking personal loan and not paying the further installments after 23 months of my loan disbursement. Summary: As I already stated that I only paid the 23 installments out of 60 installments to HDFC Bank and still there is 37 installments is left for paying out to HDFC Bank. So I noticed from past few months that the HDFC Bank collection agents started harassing me...That is very natural I do not have any complaints regarding this from HDFC bank. Reason for not paying out my installments: Dear HDFC Bank I got heavy loss in my business in the year of 2015. I tried my best to clear all the outstanding amounts but now I don’t have capacity to pay due amounts. & now I am completely depended on my relatives and my credibility is also zero in other banks due to name in CIBIL. So now I want to settle my personal loan with the help of my relatives. I have met Mr. Shakir Rakhangi from Kanjurmarg Branch and offered him the settlement amount of 100000 but he asked me to pay 210000.I do not have the capacity to pay 210000 due to my financial condition therefore I am agreeing to pay 120000. Now it’s my polite request with bank to settle my personal loan with this small value with considering my position. This is enough and I just want to say that I have closed my business completely and I am still is Jobless and as the HDFC Bank harassing me day by day now a days so I have decide to settle the whole amount at one time with the help of my Relatives/ friends and Parents... So I requested to you Dear HDFC Bank Please show your mercy on me and please call me and please settle my loan account as soon as possible as one time settlement. I will be very grateful to you... Following are my details for your convenience Sir: Name: Suleman Shaikh Personal Loan Account Number: 24121816 Address: Flat 401, C/43, Sector 5 Shanti Nagar Mira Road East Thane 401 107 I will be very oblige if you can decide a medium settlement amount for my personal loan... Thank You HDFC Bank...

I have a car that insurance is with HDFC Bank. My car has been damaged in parking area. I was gor insurance claim for HDFC bank no any inspection was there after few days i was go for insurance claim the bankers says your claim was not proceed. its no claim. After few i was much more to connect with HDFC no any given the service for that. My name is Abhishek Shrivastawa Claim no C[protected] MOB NO [protected]

I have cleared all my loan amount of my credit card - [protected]
I want you to reverse all the extra charges that you have charged...except the extra charges i am ready to pay the other due amount if any.
Also please update my new contact number-[protected]

Find the thief, using the camera you have at ATM’s and do whatever is required legally. Look into inefficiency of bank so that all my other accounts are safe in future, as I have safety concerns and is seriously looking to see how bank handle this situation. we were surprised to see the security system of HDFC Bank ATM locations. In our understanding and by LAW it is mandatory to have live guard at all ATM machines. How come HDFC bank site ATM location can allow the man with mouth covered with big scarf and dark glasses to steal the money from someone’s account. On top the Relationship Manager are lethargic to take a quick action even after informing to stop the transaction and find out about the same? Very disappointed that after a long wait of two months Bank is not taking any responsibility to take an appropriate action? During the detailed discussion, senior management( Zonal Head, Mr. Jasmeet Singh Anand and Cluster Head - Mr. Anubhav Khanna) assured us to investigate this matter in depth while acknowledging the laps in HDFC bank system and agreed to take care of the missing amount and confirmed to return the money by accepting the negligence of the bank employes. But so far we have not received the fund back even after confirming that bank has agreed to return the amount. Fraudulent ATM transaction totaling Rs 100, 000, 00 due to negligence of HDFC bank to block the ATM card took place on July 25th 2015 at 9.30 am ( account holder number ********** 1918 Sangeeta – [protected]

Sir/Madam I Rupesh hereby to inform you that I purchased Two wheeler Hero Honda Passion Plus from Sri Harsha Motors, Ram Nagar, Waltair Main Road, visakhapatnam under loan and hypothecated to Centurion Bank Ltd, Dwarkanagar, visakhapatnam Customer Name: RUPESH Class of Vehicle: Hero Honda Passion Plus Drum-P Colour: Purple StripeBlack Engine no. 06E08M68687 and Chassis no. 06F09C25223 Date of purchase:22/06/2006 loan completely paid. Not received NOC . EMPLOYED IN DEFENCE FORCES.REQUIRE NOC FOR FUTURE REQUIREMENTS PERMANENT ADD: S/O HUKAM CHAND, RZ-173(A), H-BLOCK, EW DHARAM PURA, NAJAFGARH, NEW DELHI-110043 RESIDENTIAL ADD: QTR. NO.Y-1 NAVY NAGAR, NAVAL STATION KARANJA, URAN, NAVI MUMBAI, RAIGAD, MAHARASTRA-400704 MOBILE NO.-- [protected] OFF NO. [protected] E MAIL [protected]@yahoo.com

Whoever is incharge of the customer service team please take note, i have personally experienceds the worst customer service in my life at the hands of your team. There is a genuine lack of courtesy in every call, infact the lack of courtesy feels like it is something your team strives achive and finds great pleasure in being rude to the customer. The things i missed about government banks from the 80's where they made you run around in cirles from department to department only to feel utterly dissatisfied and dejected in the end, seems to be the formula of your telephones team. One simple question about my debit card and i have to move around 3 different departments. If you get this and value customer relations please get in touch with me and I will give you a full gist of my "wonderful" (sarcastilly) customer service experience.