HDFC Bank Complaints & Reviews

On 17th Sept I was booking a ticket from cheapoaircom. My transaction couldnt take place and page got hanged. When I raised a complaint for disputed transaction via mail to cc.[protected]@hdfc.com, their mangers were saying the transaction not settled by client and not debited to my account so limit will be unblocked. So I have no need to worry. Now when my statement has been generated on 7th Oct, that failed transaction debited to my account. I exchange more than 10 mails from 17 th Sept to 7th Oct. Everytime I got same reply. I called thier customer care several times they were saying register the dispute. So I followed with them so badly.

I have taken a Vehicle loan from HDFC-Pune, loan is disbursed to Showroom (Royal Enfield) i have cancelled booking of bike .so that i have applied for the loan cancellation process. also monthly ECS gets started, now its been a more than a month cancellation process is still going on.also not getting clear information about the loan cancellation and support from the loan coordinator for Pune area.
Please suggest what to do?
Bank - HDFC
Cancellation Date[protected]
Loan Account Number[protected]
Disbursed Loan Amount - 1, 23472
Bike Model-Royal Enfield-Thunderbird 350
HDFC loan Coordinator Mobile no - Sachin Sethi -[protected]

I dont have any document regarding to cancellation of loan, i have submitted the cancellation form in the HDFC bank so not able to attach any document.

Dear Team, Nowadays i am getting so many calls from unknown number saying that am manager from hdfc bank and your account is going to close so need some deatils like debit card number and pin etc so request you to cross the those people take serious action on them. Repeatedly am getting call from this number [protected] checked in true caller saying that ATM Card from Bhihar. Please check and do the needful else they wuill fool so many innocent good customer from your bank. Thanks&Regards Ram [protected]

My name is Abid khan and i am a customer of hdfc bank since last 2 years. But due to some reason i got late to pay credit card bill, and next day I got a call from one of executive his name is LALIT JAIN. The way he talks to is very unprofessional and very rude. If bank employee will behave in such a manner then its a worst bank I have ever seen. If bank can't afford to keep a well educated employee then it should get shut down. If management can see this then I want to through out LALIT JAIN from hdfc otherwise I am going to surrender my credit card and also will surrender 40 other credit cards of my collegues in office. He said pay the bill other wise I will send an executive to your office then you will feel very bad for it, what the [censored] is that. I have a complete recording of that call. Bank can contact me on [protected] (after 4.30 pm) any day. Lalit do not call me ever.

My name is jitendra kumar, My HDFC Account No: [protected].The amount 285 + 285 has been deducted from my balance without my concern 08 Oct 2015 AMB CHRG INCL ST & CESS FOR SEP2015 08 Oct 2015 285.00 08 Oct 2015 AMB CHRG INCL ST & CESS FOR AUG2015 08 Oct 2015 285.00 I don't know, what is this? So please help me on this issue and revert my balance. Account No.: [protected] Branch : MARATHAHALLI JUNCTION, Bangalore Name : jitendra kumar

I wish to close my salary a/c - [protected] with HDFC BANK, KAROL BAGH, NEW DELHI – 110005. Bank officials are asking for RS 1600/- as a fine on me for not keeping balance although my salary a/c was opened on condition of zero balance facility. I approached bank many times earlier but every time they assured me to wave off all fine & requested not to close a/c. but this time they treated me like a loan defaulter & suggested me to deposit fine of Rs 1600/-. They gone to extent of saying that WE KNOW HOW TO RECOVER MONEY . Your kind intervention is required for needful. Mail written on 11-9-15 on, , , grivance.[protected]@hdfcbank.com With Best Regards, Vivek Avasthi. Address: A2 / 6, TIBBIA COLLEGE, KAROL BAGH, NEW DELHI – 110005. Mob:[protected], E mail: [protected]@gmail.com

I am a Hdfc customer since last 4 years. But now I am suffering & regretting my decision to have a hdfc credit card.I always paid my due on time but this time somehow I miscalculate my balance and paid only 50 rs less.
I need to pay 67, 384 but paid 67, 330 only and as a result Hdfc imposed me 2000 rs fine.
This happened second time but this time I decided to fight for this injustice and will go to consumer court if required.
On the top of that your customer support is rude

Abhishek
[protected]

This is Arun from Chennai, Recently HDFC Bank has deducted Rupees 400 from my account, by mentioning that I had minimum Account monthly balance, even though i'm maintaining the minimum balance on every month. I have no idea what to do, can anyone advise me on this. My Contact No: [protected] / Email: arun.[protected]@gmail.com Thanks Arunkumar

I had paid Rs.15982.00 as an EMI for the HDFC Bank car loan No: 23956154 through Net Banking from Indian Overseas Bank, Malleshwaram Branch Bangalore. Please send the same as the amount has be debited from my account. transaction done on the 7th Oct 2015 @ 12.33 PM. Regards, S K MURALEEI +91 [protected]

HDFC bank has been deducting my money without even saying any remark. I had 1000rs as available balance in account after they sent me a account statement the amount available became 123rs. I don't know for what they dedcuted this money. There is no remark. Also they are charing AMB on a zero balance account. Please take action.

To, CIBIL Manager, My self Rekha Srikant Kumbhar. I had taken Autol loan from HDFC Loan A/C No[protected]. I have cleared my loan and issued me NO DUES Certificate. But my name is in CIBIL and due to that Iam not getting any loan from any bankk even from HDFC. So requesting to update and remove from CIBIL so as I can get loan fron Bank...

Early September, HDFC Kolkata contacted me to regarding a FREE UPGRADE that they had for me- a new card that would be protected from losses when stolen/lost. After repeated follow-ups by the Bank I was told- 1. This is a Free upgrade for the first year 2. I would receive a new card within 30 days and my old card would get deactivated 3. When the OneAssist guys call for verification- I should tell them I would be paying the fees(according to the agent- in reality HDFC will be paying it. ) Being an old customer, I relied on HDFC this time though the verification call was weird. I have been charged for OneAssist on my statement and HDFC Customer Care Support tells me - 'Ma'am you agreed to it!' and gives me an email to write to. 02/09/2015 ONE ASSIST MFEE 1, 799.00 I would like my card with HDFC to be cancelled and these fraudulent charges to be reversed at once. I do not have time for a bank that scams its people to sell its products! Additionally, the new HDFC card never reached me till date, since HDFC's courier partners just send messages that say the door was locked, without any prior intimation of delivery despite providing two mobile numbers. Thanks, Kheya Datta

On 15th Aug 2015, I booked one flight ticket for 24th Aug 2015

Delhi-Mumbai journey from HDFC Smartbuy website using my HDFC

Credit Card for payment and Cleartrip as booking partner.
The ticket amount was Rs 3339/- and Smartbuy gave me flat Rs

350/- as discount, So ticket cost for me was Rs 2989/-
The flight ticket was booked me with Refundable option in case

of cancellation.
Smartbuy order ID : [protected]
Cleartrip Booking Ref Number :[protected]
On 24th Aug 2015, I called Cleartrip to cancel the ticket, but

they said they will not process any refund to me as the ticket

is non-refundable.
On 25th Aug 2015, Cleartip reverted on my mail saying that

they will process the refund as the ticket was actually

refundable and they said they will refund Rs 1789/-(Rs 1500 +

50 cancellation charges ) to Smartbuy team which will be done

in 5-7 working days. Thereafter HDFC Smartbuy team will credit

that amount in HDFC Credit Card account.
On 26th Aug 2015, Cleartrip refunded the amount to Smartbuy

team.
From 27th Aug 2015, I am following with SmartBuy team on e-

mail and toll free number, but till now they have refunded

only 465.22/- in my HDFC credit card account.
When I call on toll free number, no one picks up the call and

on email no one gives reply.
These HDFC SMARTBUY people are so careless that even after

escalating these matters directly to their superiors, they

don't reply.
Please someone help me here.
Can I lodge a police complaint against these people?

My Name is Sudhamadhuri. I applied for a credit card in the year 2011. However I had never used it, , not even registered it to my customer ID. I don't have the card with me now, I don't remember card number either. Now when I am applying for a home loan, my cibil report shows card had been revoked with some maintenance charges. Now I am trying to find further details so that I can get a no due certificate by paying the said amount. I tried calling customer care. I am unable to receive any kind of details from them. I am unable to reach right department although I waited in the line for about 20 mins. Once they took my call and they asked me to send a mail thru my registered email id when I had the card in 2011. They cannot provide any details unless I have registered mobile number with me which I was using in 2011. How can any one have all those details.

I started process for educational loan(Credila) from HDFC bank, Bangalore, then manager - sales from HDFC named Rachit started the process and told that loan was sanctioned and took the processing fees of Rs 31920 + Rs 7980. On 8th August, he told that he was not able to process the loan, so we asked to return our money. But from last 30days he is saying that he will refund the money but he is not doing any progress in that front. He is also very irresponsive in communication as well. Another problem we are facing even credila support team is not responding. I send them mail regarding this to '[protected]@hdfcbank.com'. they told me to send the same to credila support which is '[protected]@credila.com', but till now i didn't get any reply from them. Address of bank: Rachit Duggad Manager- Sales Credila - An HDFC Ltd. Company India's 1st Education Loan Specialist 447-A, 2nd Floor, 9th Cross, 2nd Phase, JP Nagar, Bangalore - 560078 Mobile No.: +91 [protected] Bank to which we deposited our money Bank to which we deposited our money: A/c name: - Credila Financial Services Pvt. Ltd. Bank name: – Hdfc bank limited Branch: - Vastushri no.3. thatte nagar A/c no. [protected] City: - Nashik IFSC code: - HDFC0000064 A/c type: - current

Dears, I am a Jet Privilege member and also an account holder of HDFC bank! Recently I applied for the Jet Privilege – HDFC debit card using Net banking! To my surprise I had to apply 3 times online but luck! - THIS was 4 months back Finally when Sagar from HDFC called me to ask in case I have some issues with the bank and I told him about the same! He helped me with changing my name, my address and also by applying for the JP- HDFC debit card physically! PFA my jet privilege card and my HDFC debit card for your reference. As soon as the card was issued to me 500 - 600rs were deducted as the annual fees, just for me to know that the new debit card has Mr Pankaj Mongias (name informed to me by Jet when i requested to merge my old JP number and new JP number which ws printed on debiit card) JP Number printed on it! - I received the card after 16th September 2015 I had to block my card so that a new could be issued! So some weeks of not using the card to withdraw in case of emergency! - BLOCKED the card on 30th Sept I had emailed HDFC and Jet on 30th September - till date NO resolution, NO calls Nothing at all Just one call from Geetanjali (who was also marker on my email) asking for the issues and on 30th sept and today it 7th October - NO CALLS, NO CARD ! Is this really the way HDFC – Jet work?????? Hoping to hear from one of you soon! Regards, Pooja Atara Dutta

HDFC Bank has a policy of reversing the membership fee (Rs. 448.32) of a credit card if Rs. 50, 000 is spent in the following 12 months. Though I hold a free membership credit card with HDFC (**** **** **** 8007), I was once charged with membership fee (Oct'13). After several escalation they admitted the fact that the card shouldn't have been charged with membership fee and assured that the fee would be reversed back if I spend Rs. 50, 000 in the next 12 months. I spent the said amount in the next 12 months and the fee was reversed on Nov'14. Now, HDFC bank charged the same amount again saying that they could find the original debit against the credit made on Nov'14 and hence re-debited the same on my credit card. According to them the credit made on Nov'14 was inadvertent!! I have a reference mail ('HBL=[protected]' ([protected])) wherein I had the discussion with HDFC against the membership fee charged on Oct'13 (PFA image). Yet, they say they could find the original transaction where the membership fee was charged!! Being a financial institution, playing with customers money is the least we expect. It would be my request to consumer forum to look into this fraud and help us to seek justice against the same.

Respected Sir, I have taken home loan from the HDFC Bank. But the Bank is still charging interest @ 10.05 whereas the RBI has cut the repo rate upto 1.25 level. This attitude of the banks defeats the very purpose of decreasing the repo rates for motivating he people to buy homes and thus the aim of the RBI to enhance the economic activities in the country remains just a dream. The banks give the benefits of reduced rates only to future customers. Whereas in case repo rate increases the burden is immediately transferred to the existing customers also. It is my request to the RBI authorities that that this benefit of repo rate should be directly transferred to the accounts of the borrowers, i.e., the existing customers also of all the banks. Otherwise, what is the use of wasting money for the benefit of banks which are already gaining alarming growth in their income levels as is evident from their quarterly/half yearly/yearly press releases. With kind regards, Ramesh Chander M. [protected]

I am a customer with bank for 6 years and currently the bank is not helping maintain its credibility. I m suffering from non receipt of insta alert, OTP nd banking inconvenience which is leading to considerable loss of time nd money and frustration .though having registered complaint BANC[protected], no response have been received in last 5 days nd even bank officials are reluctant nd not helping.request step in to help my cause .
Phn_[protected]

Hi, This is in reference to the transaction made into my account without intimating me by hdfc bank. An amount of Rs 570.00 has been debited on 11th Sept 2015 from my salary account, mentioning about 'depository charges DEPOSITORY CHARGES AUG[protected] on demat account. I hve never used this account. I am aghast to see this has happened second time inspite of me not using the demat servies and when the account was given to me it was told that it would be absolutely free. This is clear exploitation of customers. Please take the needful action or let me know what needs to be done from my side. Reference Number as provided by the bank:[protected].