HDFC Bank Complaints & Reviews

Last two weeks in the end of August me and my husband have spent considerable amount of our valuable time at the CR Park, the closest to our house to seek help to open a new a/c and close an existing hdfc a/c in another city as well as seek help to invest in few of the tax saving mutual funds that we had identified. The plight started from there. The manager at the branch assigned the task of helping us to this lady executive Mrs Sonal Roy. But needless to say she was super callous in her dealing. Each time she would forget to ask for some information that led to delayed opening of my hubby's new bank a/c (I believe it could have been delayed further had they not had a month end target to achieve). Worse was her service with respect to the application of Mutual Funds. We spent entire Saturday morning in the last week of August filling in all the different MF forms with almost no help from Ms Sonal or anyone at the branch. And then after a week, when the MF accounts are supposed to start all kinds of problem crops up. After calling Ms Sonal atleast 10 times when she is unaccessible on her phone, my husband calls at the branch to talk to her to know the status and then are we informed that one of the MF forms have returned from the company due to missing signature. Being home my husband asks them to send a representative to get the task done, though the date opted for the starting of SIP is already missed. While signing the form, I find there are corrections in the form that needs to be verified by me as well (corrections that weren't made by me). A week later when my account with Reliance MF is opened, I find the nominee name and address is completely incorrect in their database. Angry I call Ms Sonal, but to my dismay and no surprise she again doesn't bother to address the issue by not receiving the call to verify how the important details went wrong, when what I filled in the form is correct (it would only be dumb/mad of me to provide incorrect address and nominee name). So I talk to another person (Ms Shobha) at the front desk to get things sorted. She tells me she would find out and let me know, that's when I ask about the status of my AXIS bank MF too. She assures about finding out and letting me know in a day's time. A day passes with no information received, and today when I call her, Shobha apologises and mentions that AXIS bank form too have missing signatures due to which the forms have returned. I am infuriated (to say the least) and frustrated to the extreme. What was the point of wasting all of our precious time in the bank if the bank executive Ms Sonal has actually not helped us with anything. She neither helped us fill the forms, nor checked them to see if any information/signature was missing. Absolute callous work that has led to uncalled for inconvenience and delay to the entire process of starting our SIPs this month and needless to say harassment of this constant checking up on the status of the forms. I request the concerned person to take strict measures against this lady executive, Ms Sonal Roy who seems to be getting paid for no work done, or callous work. This is absolutely unacceptable. She needs to get warning or be reprimanded with disciplinary action against her. A lot of my time, money, energy has been wasted in this incident and I still don't see any solution to get my SIPs started at the earliest with half a month of September already gone. This is the worst experience with HDFC ever. Request you to look into this matter and help me get my issues resolved, my tasks achieved without any further delay as time costs money. Thank you, Ashmita

In Sept 011, I joined a company called CSS Chennai. They had tie up with HDFC Salary account. As we asked by my company to open a salary account and have heard so much about HDFC, I agreed to open an account in HDFC, T Nagar Branch. Agents from the bank came to office itself with the forms and collected all documents in office itself. I had also taken sign on Demat form by saying, it would be free of changes and opened Demat and trading account in the bank. In 013, I also took HDFC credit card, which I have been using since 2011 without any delay in payments with monthly 40-45k bill. I switched company and stop using HDFC bank because it was a salary account and it was expected that account will automatically get closed after 3 months, salary would not be get deposited in that account. But since the past months I have been receiving emails from HDFC stating that I have to pay 400 or 600k Rupees as Demat charges or depository charges . I thought of paying the money and closing the account. Then comes the harassment: ------TRADING ACCOUNT[protected] 1. I went to HDFC in 2013 Mogappair Branch: The officials checked my account and stated that I have to pay Rs 425 as Trading account charges. I was automatically deducted from my account. Same thing happened after a few months, HDFC deducted 600 Rs. After paying the required amount, when I asked them to close the account, they said t I have a Demat account and they do not deal with it. Asked me to go to some other Branch. I went to a branch near Anna nagar Road. They said that I have a Trading account and they do not deal with it. Asked me to go to some other Branch. At the time of account closer HDFC does not really care about customer’s valuable time. When they need to open an account they will send the executive immediately but they don’t entertain a closer of an account. This is pretty unprofessional. I came to Bangalore and changed the address for credit card. I sent an email to HDFC for closing the DEMAT account, they said I need to go to a branch to close it out. I already went 2-3 time to HDFC branch, but no one holds the right to close the Demat account in any of the branch. Where should we go? No response even after one month of my email. I have not used the HDFC bank account since last 3 years, no money was deposited. It has 0 balance since 3 years. I have not ever used Demat account, it’s been 5 years that I have HDFC bank account. MY QUESTION IS THAT IF THE ACCOUNT IS IN DORMANT STATE, WHY SO MUCH CHARGES ARE INCURRED. HDFC BANK OFFICIALS, PLEASE READ THIS: http://businesstoday.intoday.in/story/reserve-bank-of-india-ends-penalty-for-dor...⇄ The Reserve Bank of India has asked banks not to charge any penalty for non-maintenance of minimum balance in dormant accounts. I have sent so many emails to HDFC bank to close this account since they don’t take request when we visit the branch. However I am not getting any response. They are keep increasing the depository charges and now it is 2000 Rs. I am not going to pay a single Rupee to HDFC back for my account closer. Also if I don’t get any response or immediate action on it, I will go ahead and discontinue my credit card which i have been using since 5 years

I have been lately encountered with credit card fraud and it's been over a year. I have been receiving calls from HDFC bank about a credit card due amount of Rs.75000 + and they are claiming that it's me. I told them that I have neither a HDFC bank account nor a Credit Card of any Bank. After a few conversations, I realised it is an Identity Fraud. Someone got into my personal information such as My Full Name, DOB, My Father's Name, PAN Card number; applied and used a HDFC credit card for such a good amount of time. According to the bank, initially the due payments were paid for 8-10 months and suddenly it got stopped. And this is how they started contacting me. They reached my office and finally at my door step. I had to go with them like a thief to the bank carrying my all possible documents to prove myself innocent. After verifying my documents, even they got a little surprise as Bank information did not match with my other details except the above information. I went to the Bank multiple times to get this resolved ASAP. They told investigation has been started and assured me that they will not bother me again until it is fixed. I was relaxed for about 6 to 7 months and again started receiving calls for the same cause. This time they talk more rudely and just keep on asking for settlement inspite of telling them the same story. I'm honestly getting irritated and frustrated. My CIBIL score is really low because of Credit Card fraud. Bank NOT listening. They just want money. I went to Police Station to file the FIR against Credit Card fraud and they advised me to raise the same concern to a different Police Station at where the HDFC HQ is located. I need justice and file a case against for Maan Hani Ka Dawa.

My account is salary account.earlier salary comes in my account.but from last year my salary is coming in other bank. Hdfc deducting money regularly each month.even in negative.after so many contact with bank.they are not closing my account.I want to close my credit card.i sent application to chennai branch.but no receive any response.i do phone daily to bank to dislink my salary account with credit card.so that i could close my account.please help. Hdfc require 10000 ₹ min balance. I got disturb.

Deepak Kumar

Inspite of submitting form 15H, the entire TDS has been deducted . I have the receipt of form 15H but their rude, third class employees will say that i have not submitted the form 15H. I have been harassed and man handled by HDFC employees at their branch. WORST CUSTOMER SERVICE.They hire crooks to heckle senior citizens ..

Dear Sir/Madam, Good afternoon . Hope you are doing well! This is Snehasish bring you a concern regarding the HDFC credit card. I have one existing HDFC credit card (Platinum Money back card) as per the upgardation program i got a calland they said that my card will upgrade to ALL MILES card. At the time of personal conversation they are telling that this card has more rewards point then my existing credit card while purchasing things and also cash back is also high like Rs 70 paisa . And also they told that if i am not swipe the card in HDFC ATM within the given time frame then it will change to my old one Then they upgrade it with my permission and send card to me on monday .Once i got the card i have check in internet this card is having offer in only flight booking and no other offers . After that i called to the care and asked them to revert to my old card since i am not swipe the card for single time now they are saying not possible. I have send mail also then they are telling the procedure to close the account . I donot know what to do actually i have been suffer with last 2-3 days regarding this. Please look into this matter as they gave me wrong information to sell there product and also take some serious action against them. Please find the below attachment for mail communication between HDFC and Me . Thanks, Snehasish

My name is Amit K Chauhan. I have an account with HDFC bank (salary account). I have a personal loan with CITI bank, for which I pay EMI through HDFC account. This EMI gets deducted as ECS. The due date of EMI payment is 1st of every month. I always make sure that there are enough balance in my account on 1st of every month. On 1st September, 2015, I received my salary by late evening into my SBI account (currently, salary account is with SBI). Since it was late evening, so I could transfer the premium amount from SBI to HDFC late that day. And this amount got credited into HDFC early morning on 2nd Sep. On the other hand, HDFC bank tried to deduct the EMI twice on 1st sep, 2015 continuously which failed due to insufficient balance. Now as per HDFC policy, if there are two EMI transaction failures, then a charge of INR 399 is imposed on the customer. I was really annoyed of this. I called HDFC customer care and talked to one of their executive (named - Aishwariya Lakshmi), and she raised my complain and forwarded to the concern team, saying chances are less. And yesterday I got a call from HDFC concerned department saying that this fine will not be credited back, and I have to suffer the fine due to insufficient balance in my account. I must say HDFC loan dept are cheaters. You can not have both transaction continuously done, when you find balance is insufficient at that moment. Now they are not responding, saying its my fault. Please some body help me with this!!!

Hi, This is in reference to the transaction made into my account without intimating me by hdfc bank. An amount of Rs 266.41 has been debited on 11 Sep 2015 from my salary account, mentioning about "DEPOSITORY CHARGES AUG[protected]" with regards to my demat account. I have never used this account. When the account was opened, bank executive told that it would be absolutely free. This is clear exploitation of customers. Kindly help me to deactivate this demat account and refund the amount back. Regards, Nagarajan Selvaraj [protected].

Hi I booked an airticket (Indigo on 18th of niv from chandigarh to mumbai)) with Order Id : [protected] on 10th of August . Later on I cancelled it on 27th August . But after making so many calls to Smartbuy guys and dropping so many emails, Yet I haven't received any positive reply from these guys. I have registered a complaint as well with complaint num HDFC[protected]. I havn't got my refund back . I am really very tired of making calls to them again and again because they always have one reasn that there is an error in there system so please provide two more days to us. I am fed up of listening these excuses again and again . If my refund will not e creditted in my acount i will surely file a case against them. Because these guys are making fool of their customers by giving false statements .

Hdfc bank located in khar west.Hdfc bank they have checked my eligibility and assure me that am eligible for credit card and collected all my documents(Xerox).Now after few days I have received letter from the bank that am not eligible for the credit card. Why this Hdfc Bank is cheating and I request them to give my document or else they may be misusing. Kindly look in this matter as soon as possible. Thanking You

Dear sir,
I have buying HDFC term plan in 20 sep 2015.but due to some technical issue application was not generated but payment (amount of 3546 rs) was deducted in my icici account.i have already forwarded my request to cancellation my policy by mail in 24 sep 2015.but they are responding your policy in cancellation mode and pls wait 7 to 8 working days.
sir today is 15 sep but no any revert mail found till date.

Dear Sir, Please reimburse my EPF in my Salary Account No. [protected]. Name- Ravinder S/o Chetram, Empl. Id.-115711 in Palwal Branch code 0459. Sir this is my humble request. Name- Ravinder S/o Sh. Chetram Contact No-[protected]

HDFC Credit Card Sales person call me and offering a credit card, i said ok lets us do that next day they again call me and said sir our concern person will reach you for collecting the documents for credit card application process but no body came, next day the again call me and asking sir have you submit the documents to our authorized person, i said no body came here, next day same thing again happens till 4 day pass no body come the very next day some one calling me for collecting the documents for HDFC credit card, he visited my office filling application form verified my picture and all original documents and said sir in next 3 day you will receive the call from our office after 5-6 day call has been come to my mobile asking the verification like address name email mobile ...and said sir you bill received the final call son, , , now after that day every day the call me and asking the same bull i think 5-6 time but nothing will happens, , , , ..my question is that if you have physical visited my office checked all documents originally that why the hell is this verification take 20 days and asking same thing again & again...if i am not elgiable tell me yes or no... i will go for another bank.. please reply

I had financed my two wheeler from HDFC..inspite of my 2-3 reminders they did not sent my NOC..n nobody from their side even told me that if i did not take it within 90 days I w'd be charged 500 Rs. Very pathetic cusomer care service as well..No. doesn't get connect easily..nd still they are not ready to accept their fault..I will never ever keep any relation with HDFC as I have suffered a lot bcz of their mistake..financially n mentally too..guys go to any other bank but HDFC not at all.. Keetu

Dear Sir/Madam, MY HDFC Proposal No . 17763516. I was buy the online term insurance policy from HDFC life product name "HDFC Life Click2Protect " on 23.07.2015 and fulfill the all requirement by HDFC. My medical was done on dated 14.08.2015, i take all report copy from the said LAB. After my regular followup one email received from HDFC Life that due to your blood sugar premium amount increased by HDFC from Rs 9945.00 to 14071.00 as my blood sugar and all medical parameter as per normal slandered. I also requested to HDFC to re-fix my medical to any reputed lab & ask to share my medical report but sorry to say HDFC declined the same. I was gain forwarded the copy of same medical report to HDFC and ask where my medical condition below standard and why i pay extra premium amount as my blood sugar and medical parameter as per standard. But again HDFC was declined without any valid reason and not answered my questioned. I am enclosing all my email conversation and medical reports to your platform, kindly arrange to justice to me and ensure that HDFC or any other companies can't chit to any people. Thanks & Regards Ravikant Kumar

Depository charges deducted from my account on 11 sep 2015 but I do not have any dmat account. While opening account in july 2013 they forcefully opened a Dmat account and said its free but I closed it in december 2013. But now on 11 sep 2015 they deducted 855 rupee for depository charges. I want my money back.

My self m.a.samim and my way bill no-[protected]. Today customer care told me 100% deliver of my Hdfc credit card, I am available full day in the home but no body deliver credit card . I am very much unsatisfied with blue dart service very bad experience today. This is very bad impression on ur service, so please deliver on right time. Thank you M.a.samim Kolkata [protected]

I have requested for change in Address on Urgent Basis and i wanted it by this 14/09/15, as i have to submit this as my address proof. because recently i have changed from old to new address. I am not holding new address proof and my hdfc account is used from last 6 to 7years and i never requested the bank authorities for anything and now i require it on urgent basis and asked them to help me. Even though u hdfcbank called me for opting credit card and i have submitted all my documents as per there requirement people rejected that without giving proper details even when contacted at Call centre to know the rejection details they have not given me. Now i want my address change to be done on priority and i need cheque book on priority by monday 14/09/15. Require govt authorities support on urgent basis and inform hdfc team to serve there customers who are using there network from last 6years and given 50sales leads to their bank. Contact number: [protected] Email ID: [protected]@yahoo.co.in

Hdfc Bank Official Of The Respective Branches Burdwan, Durgapur, Andal, Raniganj, Asansol Are Given Transaction Details To Any One Person And Balance With Out Receive Any Application, Court Order Or F.I.R. . Our Transaction Is Not Secure Or Confidential And Also They Have Provided Our Customer Id And Password . For The Above Our Bank A/C Hack By Someone In Any Time . So Please Aware The To Hdfc Bank Ltd For The Above Reason And Secure Our Transaction

My sister is working for HDFC Business Enhancement Unit in Delhi. She is always asked to work extra hours in office. They do not give leaves on public holidays. Most of the time the employees are asked to come on Sundays. 2nd and 4th saturdays are supposed to be a holiday for the employees but they are also made to work on all Saturdays. Request strict action against the HDFC business enhancement unit Delhi, Gurgaon and Vikaspuri to treat their employees in an inhuman manner.