HDFC Bank Complaints & Reviews

Sir Myself Satin kumar I have an HDFC Bank account in Lekhraj Branch at Lucknow UP.My customer Id is 40054571.I withdrew rupee 2500 from Syndicate Bank ATM on 18/01/2014 in New Hydrabad Branch at Lucknow about to 20.32 but my transaction was fail but my amount was deducted from my account.I contacted to Syndicate customercare officer they told me to contact HDFC ..So please resolve my problem.

Dear Team, I Santosh Pandey, Employee code:36601, worked with HDFC standardlife insurance company from July2008 to 16 Dec 2014 when i left the job in month of December 2014 i have marked some attendence of December salary month on that basic i am expecting full&final amount from company side and i dont know what basic they asked 16 days salary from me i have mail the salary and hr deptt many times for full&final details but they are not replying any mail because of that full&final my PF is also pending. I Request you to kindly sent me the details and also guide me how should i withdrawal my amount. Please send the details on my email id : [protected]@gmail.com

I KAILASH GIRI USER OF HDFC CREDIT CARD WHICH NO IS [protected] . I ACITVATED A SMART PAYS FOR MY LIC PRIMIUM WHOSE AMOUNT IS Rs.6775.THE DUE DATE IS 28-NOV-2014 AND GRACE PERIOD IS UPTO 28-DEC-2014. AS I CALLED THE CUSTOMER CARE FOR 4 TO 5 TIMES ABOUT THE AUTO PAY . HE OR SHE ALWAYSF TOLD ME THAT THIS TIME IT IS NOT PAID BY AUTO PAY SERVICE OF YOUR CARD, AND YOU SHOULD PAY IT FROM YOURSELF . AS ALL THE CONVERSATION IS CLEAR I SUBMITTED MY PREMIUM IN GRACE PERIOD ON 28-DEC-2014 BY CHEQUE . BUT ON 4-JAN-2015 I GOT A MESSED FROM MY CREDIT CARD THAT "''''''DEAR SMART PAY CUSTOMER, WE HAVE SUCCESSFULLY DEBITED YOUR HDFC CREDIT CARD TO PAY YOUR SMARTPAY 198603 BILL FOR THE AMOUNT RS 6828.7"""""""" I am so angry from this activity. First refund by amount of 6828.7 immediately, one thing I want to ask that my actual premium is Rs. 6775 which is Verified by you on the time of activation of smart pay service but how can you pay the amount 6828.7 without by confirmation which is Rs. 53.7 more than actual amount, I think smart pay means payment of bill which is added by customer on his credit card will be automatically paid by the credit card before due date without late fee, but in my case the payment is paid after the due date with late fee. give me proper explanation. Give me valid reason for this mistake which is done by you .

Dear sir, It is to bring your kind notice that I am holding an account with HDFC Ramamandi Jalandhar IFC 0001581. My Customer ID is 22853395 and my account is [protected]. On 13 Th of Jan I called bank no [protected] for help as I was not able to transfer fund to my relatives acount. Call was attended by the lady she asked me to give some detail and dial my pin and she looked that there was around 51000/- rupees in my account and started coaxing me to do a RD or fixed deposit instead of helping me out in the problem .I requested her that at present I am not in a mood and will look into it. When I was doing net banking on the 15 th of Jan I was surprised that Rs 1000/- was deducted as RD. Hence it requested that a enquiry may please be conducted to debar this kind of irresponsible and fraudulent behaviour on that part of bank employs who are always on the look out to deceive the innocent customer. On 15th of Jan2015 I have to sell out around 25 rupees on the call to the same no but they didn't buzz a little bit and the same amount has no t reverted back to my account by cancelling the RD. Kindly cancel the RD which was done without my consent and suitable action may please be taken such defaulter and fraudulent employees so that innocent customer are not harassed putting the name of the bank on stake.

From Date : 9th January, 2015 Avijit Sarkar 37/5, Bangasress Pally Kolkata – 700 060 Phone - [protected] To 1. Vice President – Customer Relations, HDFC Standard Life Insurance Company Limited 11th Floor, Lodha Excelus, Apollo Mills Compound, N. M. Joshi Road, Mahalaxmi Mumbai – 400 011 2. The Manager, HDFC SL, Shyam Bazar Branch, 1st & 2nd Floor Building No. 123, Vidhan Sarani, Shyam Bazaar, Beside Bagh Bazar Bata, Above NIIT, Kolkata – 700 004 Dear Sirs, Kindly note that I had taken out an Insurance Policy with HDFC Life being Policy No. 17232430, Plan – HDFC Life Super Income Plan on or about December 4, 2014. However due to some financial uncertainty which had arisen suddenly, I had decided to discontinue the policy. As such a request was made to the Company and the Company allowed me to withdraw the policy and the first premium amount of Rs.36082/- was refunded by the Company to me on January 7, 2015. The said policy had been taken out through one Ms. Sujata Mishra having License No.9892844, Agent No.00550058 of 25 Kendra Main Road, Purbayan Apartment, Flat no. 12, 3rd Floor, P.S. Patuli, Kolkata, West Bengal – 700 084. The Agent had been very persuasive when she had first approached me and my wife for taking out the said Policy through her. Though we had shown some reservation she with her persuasive nature had been successful enough to convince us to take out the policy. It was in this regard that the lady visited me at my work place on few occasions, initially to persuade us to take out the policy and later for completing the official formalities for taking out the policy. However a day after I received the refund of the premium i.e. on January 8, 2015, the said lady Sujata Mishra together with one Sunil Kumar Tiwari (whom she represented as her boss) visited our residence at about 8 pm in my absence. Only my house help was present at home. Since the house help objected to let Sujata Mishra inside the house, Sujata Mishra represented herself as a police officer and forcibly entered the house. She also started questioning my house help regarding her personal details and finally asked for her mobile number. My house help refused to share the number with the lady. In the meantime my wife, Pratima Sarkar, reached the house. However from the very moment she ( Ms. Sujata Mishra ) arrived at our residence she started shouting and screaming making unnecessary allegations against me for withdrawing the policy. When asked how she can object to such withdrawal she started shouting further that such withdrawal of policy has hurt her career and that she is entitled to compensation for such withdrawal of policy. When Smt. Pratima Sarkar refused to succumb to such monetary demands the said Sujata Mishra started threatening Smt. Pratima Sarkar with dire consequences and loss of life and property. Smt. Pratima Sarkar tried to reason with her but failed. Sujata Mishra further threatened her that Sunil Kumar Tiwari, who was accompanying her would support her in her acts of revenge. The said Sunil Kumar Tiwari also repeated the threats as made earlier by Sujata Mishra. At this stage Smt. Pratima Sarkar feeling very helpless and under severe threat from the said Sujata Mishra and Sunil Kumar Tiwari, raised her voice and called for help from her neighbours who then gathered and started objecting to such behavior and to such threats made by the two persons. Seeing so many neighbours gathering around them and protesting against their threats and behaviour, Sujata Mishra and Sunil Kumar Tiwari retreated hastily though after threatening to come back another day. I and my wife are both astounded at the behavior of an associate of a reputed company as yours. It never occurred to us that a mere withdrawal of a policy could lead to such a nasty consequence. In this situation we are very apprehensive of loss of life and property and seek your intervention to stop the above two persons from causing any danger to us. We are feeling a sense of helplessness and we beseech you to look into the matter with great urgency and appreciate the gravity of the same. We had associated ourselves with your Company with great expectations considering the reputation your Company carries with itself. However we are extremely disappointed and we are now feeling extremely threatened and fearful. We also request you to take steps to train and condition your employees/agents/associates or any other person related to you directly and indirectly to restrain themselves from this kind of behavior. We also expect you to take this matter up seriously and deal with it accordingly. We have already intimated the local police station about the incident. We look forward to some appropriate action against your aforesaid agent and her boss from your end in this matter. Yours faithfully. Avijit Sarkar

I have purchased HDFC click to protect plan on 29th OCT 2014 through Policy Bazar . My praposal no is 17178694 .I done my medical test and submitted all the document 1 week of policy purchase .now close to 3month has pass but still i didnt get my policy issued . I have contacted both HDFCLIFE and POLICY BAZAR customer care many times through phone and email. They are behaving totally unprofessional, They dont have inforamtion of status of policy and after every week they raise some document missing email. I have already summited all the document and they have also confirmed that no document missing from ur side and now its every thing or delay is from our side . I am very much dissatisfied and feeling like cheated with Policy bazar . I want to suggest all the people plz dont by HDFC click2 protect term insurance they are making u fool .I have spoke to Raza khan from mumbai branch and Priyanka from online support team . total waste of time and worst service. Regards Bharat

Dear Sir, I have SBI Credit Card, I received a call from this Mob no.([protected]) from Master and Visa Verification Department at SBI Kerela on 15-Jan-2015. She (executive) told me that SBI Bank will Issue a new master Discount Card on behalf of my existing Credit card. So first Bank Debit the charge of Rs.-8299 (Same is already been debited) but Your bonus point is 10000 that the same amount will be credited in your account before generating your bill. But still I can't received . So I Can't Liable to Pay this amount. So please Solve My Problem and Save me from This Fraud.

Hi

The complaint is in regards to the hdfc credit card department who are sitting there to make a fool out of the public. Pfb the credit card details

Name - akhil dhingra
Credit card no - [protected]

The complaint against the bank, i put in a request for the credit card settlement which was done for rs 60, 000/- in 8 installments and the same was done by the hdfc 3rd party collections team from rajourni garden. There was a agent who was looking after my case in the same branch with the name ram, he told me that sir i look after your case and you need to make the payments as per my instructions and i agreed on that. Every month i made the payment as per his instructions and at that time the approximately the amount was in between of[protected] p/m). The process of payment was going on and i was making payment as per his instructions. Suddenly, he called me and said i forgot but the time frame of making the payment is over and you have to pay rs 20, 000 in 2 days to get the settlement done.

I was completly shocked after hearing the same from his end as it was not possible for me to take out or to manage that amount in such short frame. I said no to him as every month you are charging the installment of max 7, 000 and suddenly you asking to pay rs 20, 000/-.. After everything, i still made the payment of rs 10, 000 and that amount has been paid by me after 4-5 after getting the confirmation from ram and his boss as he said he has already taken the approval from the boss and he will do something on it. I lend that rs 10, 000 from someone and apid it to the bank.

He convinced me so much to make the payment as if i will not make the payment he will loose his job and he will create issues for me and the case will remain open. It was a kind of harrasment from their end.

I asked him to forward the call to the supervisor, in the beginning he was declining to do so but he did after so much pressure from my end. I believe his boss name is "amit or ajay". I told him all the story and he was like let me chcek everything at his end and he will get back to me. From that day till now he never called me.in the meantime, i got to know that ram has resigned or he has been asked to leave the company because of whatever reason.

From that time, i have started chasing him but he stopped picking up my calls and no one answered my calls even in that office from where he used to call me for the monthly installments. Then i approached the higher authority for the same concern to get some solution via email.

Hdfc is a big brand but they are blooding sitting there to earn the money or to get the money by doing all these kinds of or blunders. It's been more than 4 months that i have been chasing them via mail but every time they have just 1 reply that the amount has to be paid in 8 installments. For no reasons, they are accepting their mistakes and getting this case closed and i also not gonna take this for whatever reasons.

On top of it, when the case was about to get cleared i left with just rs 3, 000 to pay. I have put my questions and raised my points.in the meantime they have cancelled my settlement and now the amount has reached rs 63, 000. When i have started raising my issues to the higher department via email my actual balance left was as per them was rs 47, 000 and i have emntioned them via email that if you raising that amount without my issues get solved then i am not going to pay any amount to you or your company.

Requesting you to please take a action or do somethins as the same has to get resolved. I am sure as i have faced this trouble many more are feeling the same because these corrupted people and their managements.

Waiting for the response.

Akhil dhingra
[protected]

I have applied for the term insurance on[protected], My application no. is S[protected], and Proposal no. is 1759542. All the required documents have been submitted, but I am not able to get my policy documents upto now, I have also contacted to your customer service but no one is able to give the positive response. So I just want to know the status of my policy reason for delay and the time which you will take to issue the policy documents.

As i got call from HDFC bank for Credit card And given me n offer for RS 2500 gift voucher, hence i applied for card but received only card from bank And they did not given me gift voucher. Kindly take action on it. Contact person - Shama Contact no :- [protected] Regards Swapnil suroshe [protected]

SOME ONE FROM HDFC TOLD ME THAT I WILL GET LOAN FROM HDFC ON BEHALF OF INSURANCE POLICY.HE TOLD ME TO FIRST GIVE THEM THE CHEQUE IN FAVOUR OF HDFC INSURANCE & AS SOON AS POLICY WILL DONE THEY WILL PROCESS MY LOAN @ 0 % OR AT LOWER RATE. BUT WHEN WE GIVE THEM THE CHEQUE FOR INSURANCE POLICY THEN AFTER 30 DAYS THEY WERE NOT PICKING MY CALLS. WHEN I TALK TO HDFC PERSON THEY REFISE THAT WE HAVE NOT COMIITED LIKE THIS TI ANYONE . I JUST TOLD YOU THAT HDFC MEMBER ALSO SUPPORTING THEM. AGAIN I M TELLING THAT HDFC MEMBER ALSO SUPPORTING THEM. I GOT A CALL FROM DELHI & FROM GURGAON ALSO FOR SAME. NUMBERS ARE[protected]. SHALINI [protected]

Hi, I am your customer for Savings & credit card a/c. I got a call from [protected] on 14th Jan 2015 at 11:00am from one of your INEXPERIENCE & RUDE executive where she don't know how to talk with existing client and what is telemarketing ethic in conversation. She call me to make the past due payment for my CC and I told her that I can write a check for 50% of my total outstanding which will be for the 1st week of next month as I am going through a situation and hardship. She was so rude and telling me that If you cant pay then why do you use it and take at the first place. I guess this is not the customer service expected as existing client where there is no probing to discover what is the clients situation and she is telling to me that she is not bothered whatever is your situation "If you cant make the payment then she will send someone to my home and put my card to collection". I also have the call recording if required. My question is that is she really called me from HDFC which she did. Then after I clear all my dues I am happy to withdraw all my services with HDFC in future and also my family and friends who has HDFC products. Regards, Bhavin

We have opened a joint & simple saving account in bali nagar branch ND due to good faith and given cheque of Rs. 25000/- to open that account as bank people explained us. now they have deducted Rs. 392/- five times from my account without any intimation . when i asked the reason so Pooja in bali nagar branch told that, we are holding saving+ account so this will be deducted from our account every month. this is totally mis-selling with us which is done by bank because we were forcefully convenced by bank people to open additional simple saving account in HDFC bank but they cheated us and opened the "saving + plan" . this is a harrasment with us becuase when I asked to Pooja, i need my money back to they replied that I have to visit to their branch. I will take action against of this will to to consumer forum ...

Dear Sir,
I have a HDFC BANK Credit Card, I received a call from this Mob no.([protected]) from Master and Visa Verification Department at Gurgaun on 06-Dec-2014. He told me that HDFC Bank Issue a new master Discount Card on behalf of my existing Credit card. So first Bank Debit the charge of Rs.-5225/- but Your bonous point is 6000 that the same amount will be credit in your account before generating your bill. But still I can't received . So I Can't Liable to Pay this amount. So please Solve My Problem and Save me from This Fraud.

Hi, I have also applied for DDA lottery via HDFC online payment my application no. is 6017540. I paid Rs. 100161/- till date no intimation whatsoever regarding refund of my money and do not know what to do whom to approach. Please help. RegardsVandna Arora[protected]

Sir, I ANIL KAUL, having address Flat no. 304, A wing, Building - Eden -2 Hiranandani Garden, Powai, Mumbai 400076 submit to you under :- 1). I had availed the Car loan from HDFC Bank, Mumbai in the year 2010, Car Loan Account no. 16339896. Initially, as per the terms and conditions of the said car loan, I agreed to pay the EMI of Rs. 7, 716/- by mode of ECS from my SB Account No. [protected] with HDFC bank. 2) Thereafter, I found that there were several unauthorized debit entries in my SB Account even though there was a sufficient fund in his SB account. 3). I number of times had pointed out an authorized debit entries in his SB Account to your officers and requested them to reverse the same. Of September 2011 In the 2nd week received a call from your officer one Mr. Avinash Mahajan –mobile number [protected] and on his suggestion, I changed the mode of payment to EMI from ECS to PDC cheques and also agreed to pay the remaining balance EMI of Rs. 6, 761, by pay order, after adjusting Rs. 955 wrongly debited to his SB Account. 4). Pursuant to discussion and suggestion of HDFC Bank representative, Mr. Avinash Mahajan, I handed over the Pay Order no. 00900 dated. 28.09.2011 issued by ICICI Bank of Rs. 6761, two cheque no. 172077 and 172078 of Rs. 7, 716/- both dated. 04.10.2011 and 05.10.2011 towards the payment of two pending EMI payment of the said car loan and 19 (Nineteen) cheuqes nos. 172079 to 97 of Rs. 7, 716/- each towards remaining EMI of the said Car Loan on 28.09.11. HDFC officer Mr. Deepak had acknowledged the letter dated. 28.09.2011 evidencing the receipt of aforesaid pay order and cheuqes towards payment of EMI of client’s said car loan. 5). Thereafter, after a couple of days another bank official called up to my client intimating that Mr. Avinash Mahajan had wrongly advised you to issue 19 PDCs instead of 17 .He also informed that one old installment is shown pending in the bank system and that is to be paid through pay order to make everything updated . I followed instructions of HDFC Bank officer in good faith and handed over pay order no.084301 dt.29.11.2011 for Rs.7, 716/=to your visiting representative on 30-11-11.The two extra PDC bearing Nos. 172096 and 172097 were also returned to my client . As I issued cheques/pay orders as per your officers’ suggestion, I was under an impression that all the things are going on well because his none of the cheques were got dishonoured. On 04.04.2013, I got call from your bank officer saying that his EMI is pending towards his said car loan. I became surprised because none of my cheques were got dishonoured and hence I wrote an e.mail dated. 31.12.2013 called your officer to provide the details of his pending EMI and statement of account of the said car loan. 6). Pursuant to my request, HDFC bank sent the statement of account for a period from 17.03.2010 to 01.01.2014. Upon perusal of statement of account, it is found that the payment under Pay Order no. 00900 dated. 28.09.2011 & 084301 dt.29-11-11 issued by ICICI Bank of Rs. 6761 & 7, 716 respectively have been duly received by you on 30.09.2011 & 30.11.11. Also found that the payment under two cheque no. 172077 and 172078 of Rs. 7, 716/- both dated. 04.10.2011 and 05.10.2011 towards the payment of two pending EMI payment had been duly received by you on 20.10.2011. Further found that from 05.02.2012 till 05.03.2013 HDFC Bank got realized all the cheuqes nos. 172079 to 172095 in respect of his said car loan. 7). In spite of a various requests by orally and in writing by email, I was my client had denied the unauthorized debit entries and further called upon to provide the details of pending EMI as alleged by you in HDFC statement of account dated. 01.01.2014 but they have failed to provide the same. 8). HDFC bank vide alleged letter dated. 03.02.2014 called upon to pay the alleged dues as mentioned therein in respect of his said car loan. I say that as per the specific discussion and suggestion of your bank officer, Mr. Avinash Mahajan, I had decided to change the mode of payment by PDC cheques and handed over to him pay order and all the cheques in respect of his pending EMI of his said car loan as mentioned in letter dated. 28.09.2011. Further, all payment in respect of Pay Order and all the cheques as mentioned in letter dated. 28.09.11 were duly received by HDFC bank from time to time and hence there is a nothing due and payable. 9). HDFC bank sent a letter dated. 03.02.2014 to me with a malafide intention to harass him and grab more and more money in the name of pending dues. My Client further say that the said demand of Rs. 21, 896/- under your letter dated.03.02.2014 is a illegal, bad in law and not accepted. 10). That in the circumstances, kind intervention of CNBC Pehradar is requested to take up the matter with HDFC Bank on my behalf to withdraw the allegation made against my client in the HDFC bank letter dated. 03.02.2014, and help to find amicable solutions of my problem created by the negligence of the HDFC bank officials. Yours truly, (ANIL KAUL) +91 [protected]/[protected]

SIR I dr neeraj gupta HAVE TAKEN PROFFESSIONAL LOAN FROM HDFC BANK AT RATE OF INTEREST OF 12.5 % (AS PER THE AGENT ) in feb 2012 for the tenure of 4 yrs BUT NOW I FIND THE ACTUAL RATE OF IINTEREST IS 14.5 % in all document like welcome letter statement provide by hdfc bank they never mention rate of interest

Hello My personal loan reference number is 31070327. I just want to know what type of management you guys are doing in your bank. Firstly I got a message of approval on 30th Dec 2014 after that at the time of disbursement it was rejected due to residential address verification though I was present at the time of Home verification. The verification at home was done two times and both the time I was present. After that again there was a home verification on 8th Jan 2015 and that time too I was present. On 9th Jan a representative called me that he is coming for home verification and another call on the same day and same time I got from bank that my personal loan verification report has been uploaded. I will get the message of the approval. When I call to customer care they say that information has not been updated yet you may talk to the sales manager Mr. Imran. When I call him he just always give me some time to wait from last 7 days. Again when I call to Customer Care they give me the number of Mr. Raj Singh and believe me he don't have any manners or atticates to talk to his customers. Sometime I get the message of approval, sometime it is rejected, sometimes your representatives misbehaves... You guys don't have any co-ordination between yourself then how the hell you all are managing the bank. Keep your loan with yourself and I don't want any loan from you all. This is the most disgusting bank I have ever seen in my life. Also I will go to the consumer court against your bank. You guys dont have any atticates how to behave with your customers and no management at all. Regards Alisha

SIR I am a customer of HDFC Bank acc no [protected]. And my complaint is regarding fake transaction of Rs.10, 000/- form my account dated 28/07/2014. thru Axis Bank ATM id TPCC1417 in Ludhiana (Punjab) And for this fake transaction I had informed the same issue to nearby HDFC Branch sec-32 ludhiana punjab alongwith police complaint but they didn responde me and close the issue. Sir, I am an employe and this amount Rs.10, 000/-was my salary and it''''s a very big and necessary. MOHIT KUMAR MOBILE NO: [protected] Email:mohit.[protected]@gmail.com Account No. : [protected] Branch Name : ludhiana punjab

My hdfc a/c no [protected] As on 8/12/14 cash (Rs10000) have been withdrawal from the ATM of PNB bank through the Debit/ATM card of HDFC back in morning time around 6:32 am, clearly withdrawal slip has been receive but amount cannot take out from ATM after waiting some time recheck the A/C balance amt deducted from A/C but money not receive, on the same day around(8:40 am) I will complain HDFC customer care about the matter of no withdrawal (complain no.849950) has been issue from there and insure me to solve the problem within a week, but after passing out couple of week regular flow up of bank & customer care path there are no result take out of my case i.e. will decided the to knock the door of consumer forum to solve the problem and return my money back to my A/C which was stolen by ATM so please do something that I am in a very serious financial crises you are my last hope ...because both the banks are not take my problem seriously they are just say that I will do the mail this the matter of mobile banking hdfc says PNB revert that no prescribe time to solve the problem.. and so...