HDFC Bank Complaints & Reviews

Dear HDFC, I am Ajit Kumar singh working with HDFC ERGO GIC Delhi. 10 days back, I applied for personal loan for Rs.1 lacs . since then i am running from piller to post but not getting any reply. My record is clean and submitted all documents to Mr.birju and spoken with Mr.saurabh kapoor in Rajouri Garden Branch. I wrote a mail to him too but no reply till date. Now He is not responding my phone calls. Please note that My credit card is due date is 23rd jan-15 and keeping this in mind i had applied much before. Delay in response will cause me financial loss as credit card Company will charge interest to me in case of delay purpose of taking loan will get forefitted. i request your intervention on asap basis. Regards Ajit Kumar singh [protected]

On 04.11.2014, remitted Rs 50 000 as premium for HDFC LIFE SUPER INCOME PLAN, and submitted all documents and details as requested by your staff. But till time even after 75 days I have not recd. policy document. .If you have any problem in issuing the policy document, please return the premium amount paid immediately. I am very unhappy with your practice I took the policy because of the faith on HDFC.But now I lost the confidence on HDFC Life Insurance corporation. Best you please return the amount paid. Hope we expect your reply for getting refund of premium paid. V.Ramakrishnan [protected]

In the month of March, Mr. Saikat De, Personal Banker, HDFC Bank(Vashi), told me about HDFC life policy. As i didn't need any tax benefit for 13-14, I told him I will get it done in month of April. He said to me "give me documents now, I will get it done in April only". I told him to get it done in April 2014 only atleast 15 times and even tried to give him postdated cheque but he insisted you give current dated cheque and i will deposit document in April 2014. It seems that his target was to be fulfilled, he submitted the document in March 2014 itself. He also told following things wrong about the policy that 1)minimum amount to be invested is 50, 000 2) that its fixed income policy(its just like an fd) 3) I was never told it is an insurance policy. When i got the document, i asked him that there was no medical done and i don't want an insurance policy, he told me it doesn't matter. When I got the policy, I tried to cancel it in free lock period, but he told me ur policy would be effected from April only, i will get u document whenever u need it(he was saying that till December).I trusted HDFC, so I trusted everything a personal banker of HDFC said. So, i never tried to cancel the policy and i okayed it when i got phone call.But 15-20 days back, when i tried to contact him for document he said nothing could be done now and cancel ur policy.I have lost tax benefit on premium i have paid in March, and even by getting provisional certificate for next premium will still not fulfill my loss Please cancel my policy and refund me my full fund amount ASAP. It seems that HDFC SUPPORTS AND ENCOURAGES CHEATING DONE BY ITS EMPLOYEE that's y it is refusing to cancel my policy and they r not even reading my mails properly as I am saying that I want cancel as I cant file it for Income Tax saving and they r just saying terms and conditions were told to u(even those were told all wrong).

Hi Team, when i took HDFC credit card in Dec 2013, i was told that sir if you are unable to make the payment you can only pay the minimum due and and there will be no charges.. and when i received my statement in Dec 2014 there was financial charges charged to my account. When i call customer care on 21st Dec 2014 to discuss this after long conversation he was unable to give me the right justification, he was kind of playing a blame game and gave me some answer, he said bill will have the offer end date etc and all and when i questioned him that in bill i am unable to see any end date then he was changing his colors. I told him to arrange the call back with the senior authority he said he shall in next 48 hours. But i havent received any calls since then, on 16th Jan 2015, i get the call from collection team stating sir your payment, i explain him all over again and i ask for call back, he said sure sir i shall have the call back arranged and then we can talk about you settling your bill, and its 20th Jan today i still havent received any calls. and in the meanwhile i have another bill generated with few other charges and late payment fees etc..now why should i bear these expense when there is the miss from HDFC bank, i am being proactive and been calling them to talk and settle the bill but seems like they are not interested in serving the customer and clarify the doubts, i would like to take this and expose in public the service given by the HDFC bank.. its pathetic and horrible..

My HDFC Card number is - [protected], and I am facing issues regarding statements of credit cards. 2 years back, I did not get statements for a few months, and after 4-5 months later again statements started coming, with added charges. My card became overlimit. I complained over phone, but I could understand that people who were calling me for payments were not from bank. They seemed agents or collection executives. I had personal problems, for paying full amount at once, but I kept on regularly paying the minimum monthly amount every month and have kept on doing this till november 2014. In fact the people who called from Bank said that I can pay the minimum amount due, and sometimes they even asked for the minimum amount only. Suddenly, from November 2014 I was started being pressurised to pay full amount and the person who called was calling at all odd hours of the day, and a letter was also sent that I was not reachable over phone, and various communications from bank were not attended by me. However, this is a complete wrong statement, as I was very much reachable and was speaking to their executives every month, and also making the minimum payments every month . On 8/12/2014, a letter was sent to me that my HDFC account is locked, and by 23/12/2014 I must pay the full amount, On 23/12/2014... Rs. 17537 was deducted from my account. Interesting this account is actually held by my Mother and not me, and is a Senior citizen account. I have a joint account here, and upon insistance from bank executives, I have made quite a few ATM transfers for the Credit card from this account. Then a person named Subir Singh (phn-[protected]) called me and told me that I need to deposit Rs.1000 more. Interestingly, this same person visited my home, and since I was not at house at that time, left his card, and I contacted him upon reciept of the same the very next day. Mr. Singh visited my home on 8/12/2014 and the letter from the Bank was also dated on the same date!!) I was in guwahati, and I made the Rs. 1000 payment in cash from there. Mr. Singh assured that all these payments will be reflected in my statement. The next month I did not get any statement!! No acknowledgement of payment made!! Called HDFC help line, they had no clue for my payment, or statement. They could not say anything, and said that they will arrange a callback in next 4 days.I am not going to accept the bank sending me a statement after 3 months, and then again ask for money. Please treat it as a formal complaint.

08 Dec 2014AMB CHRG INCL ST & CESS FOR NOV2014 08 Dec 2014393.26 12, 274.74 Every month HDFC is deducting Rs393 amount from my A/C. This is very irritating and unaceeptable.Help me in understanding why this amount is deducting from my a/c [protected]

Hello Team, I Am Lingala Anusha card holder of [protected], has applied for EMI plan for 6 months on 18th January 2015, Spoke to one of your agents.The agent has converted the EMI for 12 months instead of 6 months without intimating me, So it was your agent mistake that has to be taken care of. I request the team to take an immediate action for converting the EMI form 12 months to 6 months. If this is not possible, then increase credit limit up to 50% immediately. Has already spoken with the supervisor and they said the request will be taken care in 4 days, if there is no positive response, then I am going to meet you people through mail in complaint forum. Kindly take an immediate action. Regards, Anusha Lingala.

Dear Sir, I am having my saving acccount and credit card from HDFC bank from last 10 years. Pleas check for my relation with HDFC bank. Last year I have taken cash on call of 50000. I have paid my all EMI. Last EMI because of confusion it was not paid. after raising a compalaint : [protected] I have to pay 4917.17 rupees. I have kept the account balance for next EMI. but my account got credit instruciton for rupees 5478.97 instead of 4917.17. I called so many times customer care please check your recorded call details i have not got any help. I have again paid the amount by debit card, after getting confirmation from customer care. Still I am getting the bill statement by adding 1000 rupees monthly. Please do the needful to close the issue ASAP. Radheshyam Mishra [protected]

Sir I am a saving account holder a/c no. [protected]. In one day bank deducted 12 times AMB charge and after this I maintain 5001INR in may 2014 after this bank continue to deducted further from June at the name of AMB charge of May 2014 June 2014 and so oN. In june the deducted 4700 rupees at name of Reff NWD. I don't know what is this deduction then after this my balance gone below to AMB and bank continue to charge AMB. In whole period bank provide no any alert or mail. Plz inquire this and refund my balance in my account. Thanks

Sir Myself Satin kumar I have an HDFC Bank account in Lekhraj Branch at Lucknow UP.My customer Id is 40054571.I withdrew rupee 2500 from Syndicate Bank ATM on 18/01/2014 in New Hydrabad Branch at Lucknow about to 20.32 but my transaction was fail but my amount was deducted from my account.I contacted to Syndicate customercare officer they told me to contact HDFC ..So please resolve my problem.

Dear Team, I Santosh Pandey, Employee code:36601, worked with HDFC standardlife insurance company from July2008 to 16 Dec 2014 when i left the job in month of December 2014 i have marked some attendence of December salary month on that basic i am expecting full&final amount from company side and i dont know what basic they asked 16 days salary from me i have mail the salary and hr deptt many times for full&final details but they are not replying any mail because of that full&final my PF is also pending. I Request you to kindly sent me the details and also guide me how should i withdrawal my amount. Please send the details on my email id : [protected]@gmail.com

I KAILASH GIRI USER OF HDFC CREDIT CARD WHICH NO IS [protected] . I ACITVATED A SMART PAYS FOR MY LIC PRIMIUM WHOSE AMOUNT IS Rs.6775.THE DUE DATE IS 28-NOV-2014 AND GRACE PERIOD IS UPTO 28-DEC-2014. AS I CALLED THE CUSTOMER CARE FOR 4 TO 5 TIMES ABOUT THE AUTO PAY . HE OR SHE ALWAYSF TOLD ME THAT THIS TIME IT IS NOT PAID BY AUTO PAY SERVICE OF YOUR CARD, AND YOU SHOULD PAY IT FROM YOURSELF . AS ALL THE CONVERSATION IS CLEAR I SUBMITTED MY PREMIUM IN GRACE PERIOD ON 28-DEC-2014 BY CHEQUE . BUT ON 4-JAN-2015 I GOT A MESSED FROM MY CREDIT CARD THAT "''''''DEAR SMART PAY CUSTOMER, WE HAVE SUCCESSFULLY DEBITED YOUR HDFC CREDIT CARD TO PAY YOUR SMARTPAY 198603 BILL FOR THE AMOUNT RS 6828.7"""""""" I am so angry from this activity. First refund by amount of 6828.7 immediately, one thing I want to ask that my actual premium is Rs. 6775 which is Verified by you on the time of activation of smart pay service but how can you pay the amount 6828.7 without by confirmation which is Rs. 53.7 more than actual amount, I think smart pay means payment of bill which is added by customer on his credit card will be automatically paid by the credit card before due date without late fee, but in my case the payment is paid after the due date with late fee. give me proper explanation. Give me valid reason for this mistake which is done by you .

Dear sir, It is to bring your kind notice that I am holding an account with HDFC Ramamandi Jalandhar IFC 0001581. My Customer ID is 22853395 and my account is [protected]. On 13 Th of Jan I called bank no [protected] for help as I was not able to transfer fund to my relatives acount. Call was attended by the lady she asked me to give some detail and dial my pin and she looked that there was around 51000/- rupees in my account and started coaxing me to do a RD or fixed deposit instead of helping me out in the problem .I requested her that at present I am not in a mood and will look into it. When I was doing net banking on the 15 th of Jan I was surprised that Rs 1000/- was deducted as RD. Hence it requested that a enquiry may please be conducted to debar this kind of irresponsible and fraudulent behaviour on that part of bank employs who are always on the look out to deceive the innocent customer. On 15th of Jan2015 I have to sell out around 25 rupees on the call to the same no but they didn't buzz a little bit and the same amount has no t reverted back to my account by cancelling the RD. Kindly cancel the RD which was done without my consent and suitable action may please be taken such defaulter and fraudulent employees so that innocent customer are not harassed putting the name of the bank on stake.

From Date : 9th January, 2015 Avijit Sarkar 37/5, Bangasress Pally Kolkata – 700 060 Phone - [protected] To 1. Vice President – Customer Relations, HDFC Standard Life Insurance Company Limited 11th Floor, Lodha Excelus, Apollo Mills Compound, N. M. Joshi Road, Mahalaxmi Mumbai – 400 011 2. The Manager, HDFC SL, Shyam Bazar Branch, 1st & 2nd Floor Building No. 123, Vidhan Sarani, Shyam Bazaar, Beside Bagh Bazar Bata, Above NIIT, Kolkata – 700 004 Dear Sirs, Kindly note that I had taken out an Insurance Policy with HDFC Life being Policy No. 17232430, Plan – HDFC Life Super Income Plan on or about December 4, 2014. However due to some financial uncertainty which had arisen suddenly, I had decided to discontinue the policy. As such a request was made to the Company and the Company allowed me to withdraw the policy and the first premium amount of Rs.36082/- was refunded by the Company to me on January 7, 2015. The said policy had been taken out through one Ms. Sujata Mishra having License No.9892844, Agent No.00550058 of 25 Kendra Main Road, Purbayan Apartment, Flat no. 12, 3rd Floor, P.S. Patuli, Kolkata, West Bengal – 700 084. The Agent had been very persuasive when she had first approached me and my wife for taking out the said Policy through her. Though we had shown some reservation she with her persuasive nature had been successful enough to convince us to take out the policy. It was in this regard that the lady visited me at my work place on few occasions, initially to persuade us to take out the policy and later for completing the official formalities for taking out the policy. However a day after I received the refund of the premium i.e. on January 8, 2015, the said lady Sujata Mishra together with one Sunil Kumar Tiwari (whom she represented as her boss) visited our residence at about 8 pm in my absence. Only my house help was present at home. Since the house help objected to let Sujata Mishra inside the house, Sujata Mishra represented herself as a police officer and forcibly entered the house. She also started questioning my house help regarding her personal details and finally asked for her mobile number. My house help refused to share the number with the lady. In the meantime my wife, Pratima Sarkar, reached the house. However from the very moment she ( Ms. Sujata Mishra ) arrived at our residence she started shouting and screaming making unnecessary allegations against me for withdrawing the policy. When asked how she can object to such withdrawal she started shouting further that such withdrawal of policy has hurt her career and that she is entitled to compensation for such withdrawal of policy. When Smt. Pratima Sarkar refused to succumb to such monetary demands the said Sujata Mishra started threatening Smt. Pratima Sarkar with dire consequences and loss of life and property. Smt. Pratima Sarkar tried to reason with her but failed. Sujata Mishra further threatened her that Sunil Kumar Tiwari, who was accompanying her would support her in her acts of revenge. The said Sunil Kumar Tiwari also repeated the threats as made earlier by Sujata Mishra. At this stage Smt. Pratima Sarkar feeling very helpless and under severe threat from the said Sujata Mishra and Sunil Kumar Tiwari, raised her voice and called for help from her neighbours who then gathered and started objecting to such behavior and to such threats made by the two persons. Seeing so many neighbours gathering around them and protesting against their threats and behaviour, Sujata Mishra and Sunil Kumar Tiwari retreated hastily though after threatening to come back another day. I and my wife are both astounded at the behavior of an associate of a reputed company as yours. It never occurred to us that a mere withdrawal of a policy could lead to such a nasty consequence. In this situation we are very apprehensive of loss of life and property and seek your intervention to stop the above two persons from causing any danger to us. We are feeling a sense of helplessness and we beseech you to look into the matter with great urgency and appreciate the gravity of the same. We had associated ourselves with your Company with great expectations considering the reputation your Company carries with itself. However we are extremely disappointed and we are now feeling extremely threatened and fearful. We also request you to take steps to train and condition your employees/agents/associates or any other person related to you directly and indirectly to restrain themselves from this kind of behavior. We also expect you to take this matter up seriously and deal with it accordingly. We have already intimated the local police station about the incident. We look forward to some appropriate action against your aforesaid agent and her boss from your end in this matter. Yours faithfully. Avijit Sarkar

I have purchased HDFC click to protect plan on 29th OCT 2014 through Policy Bazar . My praposal no is 17178694 .I done my medical test and submitted all the document 1 week of policy purchase .now close to 3month has pass but still i didnt get my policy issued . I have contacted both HDFCLIFE and POLICY BAZAR customer care many times through phone and email. They are behaving totally unprofessional, They dont have inforamtion of status of policy and after every week they raise some document missing email. I have already summited all the document and they have also confirmed that no document missing from ur side and now its every thing or delay is from our side . I am very much dissatisfied and feeling like cheated with Policy bazar . I want to suggest all the people plz dont by HDFC click2 protect term insurance they are making u fool .I have spoke to Raza khan from mumbai branch and Priyanka from online support team . total waste of time and worst service. Regards Bharat

Dear Sir, I have SBI Credit Card, I received a call from this Mob no.([protected]) from Master and Visa Verification Department at SBI Kerela on 15-Jan-2015. She (executive) told me that SBI Bank will Issue a new master Discount Card on behalf of my existing Credit card. So first Bank Debit the charge of Rs.-8299 (Same is already been debited) but Your bonus point is 10000 that the same amount will be credited in your account before generating your bill. But still I can't received . So I Can't Liable to Pay this amount. So please Solve My Problem and Save me from This Fraud.

Hi

The complaint is in regards to the hdfc credit card department who are sitting there to make a fool out of the public. Pfb the credit card details

Name - akhil dhingra
Credit card no - [protected]

The complaint against the bank, i put in a request for the credit card settlement which was done for rs 60, 000/- in 8 installments and the same was done by the hdfc 3rd party collections team from rajourni garden. There was a agent who was looking after my case in the same branch with the name ram, he told me that sir i look after your case and you need to make the payments as per my instructions and i agreed on that. Every month i made the payment as per his instructions and at that time the approximately the amount was in between of[protected] p/m). The process of payment was going on and i was making payment as per his instructions. Suddenly, he called me and said i forgot but the time frame of making the payment is over and you have to pay rs 20, 000 in 2 days to get the settlement done.

I was completly shocked after hearing the same from his end as it was not possible for me to take out or to manage that amount in such short frame. I said no to him as every month you are charging the installment of max 7, 000 and suddenly you asking to pay rs 20, 000/-.. After everything, i still made the payment of rs 10, 000 and that amount has been paid by me after 4-5 after getting the confirmation from ram and his boss as he said he has already taken the approval from the boss and he will do something on it. I lend that rs 10, 000 from someone and apid it to the bank.

He convinced me so much to make the payment as if i will not make the payment he will loose his job and he will create issues for me and the case will remain open. It was a kind of harrasment from their end.

I asked him to forward the call to the supervisor, in the beginning he was declining to do so but he did after so much pressure from my end. I believe his boss name is "amit or ajay". I told him all the story and he was like let me chcek everything at his end and he will get back to me. From that day till now he never called me.in the meantime, i got to know that ram has resigned or he has been asked to leave the company because of whatever reason.

From that time, i have started chasing him but he stopped picking up my calls and no one answered my calls even in that office from where he used to call me for the monthly installments. Then i approached the higher authority for the same concern to get some solution via email.

Hdfc is a big brand but they are blooding sitting there to earn the money or to get the money by doing all these kinds of or blunders. It's been more than 4 months that i have been chasing them via mail but every time they have just 1 reply that the amount has to be paid in 8 installments. For no reasons, they are accepting their mistakes and getting this case closed and i also not gonna take this for whatever reasons.

On top of it, when the case was about to get cleared i left with just rs 3, 000 to pay. I have put my questions and raised my points.in the meantime they have cancelled my settlement and now the amount has reached rs 63, 000. When i have started raising my issues to the higher department via email my actual balance left was as per them was rs 47, 000 and i have emntioned them via email that if you raising that amount without my issues get solved then i am not going to pay any amount to you or your company.

Requesting you to please take a action or do somethins as the same has to get resolved. I am sure as i have faced this trouble many more are feeling the same because these corrupted people and their managements.

Waiting for the response.

Akhil dhingra
[protected]

I have applied for the term insurance on[protected], My application no. is S[protected], and Proposal no. is 1759542. All the required documents have been submitted, but I am not able to get my policy documents upto now, I have also contacted to your customer service but no one is able to give the positive response. So I just want to know the status of my policy reason for delay and the time which you will take to issue the policy documents.

As i got call from HDFC bank for Credit card And given me n offer for RS 2500 gift voucher, hence i applied for card but received only card from bank And they did not given me gift voucher. Kindly take action on it. Contact person - Shama Contact no :- [protected] Regards Swapnil suroshe [protected]

SOME ONE FROM HDFC TOLD ME THAT I WILL GET LOAN FROM HDFC ON BEHALF OF INSURANCE POLICY.HE TOLD ME TO FIRST GIVE THEM THE CHEQUE IN FAVOUR OF HDFC INSURANCE & AS SOON AS POLICY WILL DONE THEY WILL PROCESS MY LOAN @ 0 % OR AT LOWER RATE. BUT WHEN WE GIVE THEM THE CHEQUE FOR INSURANCE POLICY THEN AFTER 30 DAYS THEY WERE NOT PICKING MY CALLS. WHEN I TALK TO HDFC PERSON THEY REFISE THAT WE HAVE NOT COMIITED LIKE THIS TI ANYONE . I JUST TOLD YOU THAT HDFC MEMBER ALSO SUPPORTING THEM. AGAIN I M TELLING THAT HDFC MEMBER ALSO SUPPORTING THEM. I GOT A CALL FROM DELHI & FROM GURGAON ALSO FOR SAME. NUMBERS ARE[protected]. SHALINI [protected]