| Address: Muzaffarnagar, Uttar Pradesh |
Dear Sir,
This mail is with reference to the HDFC Standard life policy No.
•[protected] Policy Holder Mrs. Usha Rani, &
• 14857710 – Policy holder – Babita Singh .
sold out of false & misleading information to dupe us.
This Policy No 14529281 & 14857710 were taken from your Agent/Channel Partner, Mr Vikash Kumar & Kalpana Sharma on the years -2011 & 2012 The customer asked for a product which has maximum 3 years lock-in period & money should not be invested in equity market.
While selling this policy the Agent said that this policy has only 3 years lock in period whereas This policy has 10 & 12 years respectively locking period.
We had received the policy papers after 25 days, by that time the duration of returning/ Cancellation the policy was already over.
The other major concern area is the service Issue. The agent has not given any service regarding correct communication or any reminder or status of policy . We had the worse experience.
I request you to please ponder on the following.
1. Kindly return my entire payment without any deduction as the policy sold was on false Information.
2. The policy holder is not English literate to read & understand the terms & conditions written, thus, we go by agents. I urge you to kindly educate & train your Agents & take strict action against such agents so that customer’s firm faith in your repute companies should not be shaken by few fraudulent Agents of Yours.
3. The work doesn’t end, once the policy is sold. Service begin, once policy is sold. The customers like us would never like to refer or recommend such companies whose employees/ agents don’t follow ethics & compliance & runs away when the service stands.
4. This policy holder is a rural based & not economically sound to make the rest of the payment. Considering the situation & fraud selling happened at your end, i request you to kindly return the entire payment or convert this plan in 3-5 years lock in period plan, so that the innocent customers should remain the customer of your company.
Regards
BABITA SINGH
+91 [protected]
Aug 14, 2020
Complaint marked as Resolved 
Apologies for the bad experience. Kindly write to [protected]@hdfcbank.com with your card and contact details, issue details and ref id TTU[protected]. Will get back to you.
- Anay.