HDFC Bank Complaints & Reviews

sir i order on 28/2/2013 on hdfcbank smart buy .com order no-735088 nokia c-5 amount rs 7750/= after one week he said this product not available so cancelled this order return this amount on your credit card account this time not credit this amount in my account every time calling in customer care but not responce answer so inform all people not purchased in this web side pleases thank you

On 24th March 2013, Sunday. I tried to withdraw an amount of Rs 1000 from Bank of Baroda ATM using my HDFC Debit Card. The ATM machine showed the transaction complete but money did not come out. But when I checked my HDFC account, it showed Rs 1000 has been debited from the account. There was no complaint form in the Bank of Baroda ATM so could not lodge a complaint. What should I do? I want the deducted money to be reverted back in my account.

Regards,
Paromita Dey

hellow,
I Had Worked With HBL Global Pvt.Ltd. for 6 monts, i need Releveing letters and also PF , sir had told me that the all documents will be send to your addresses , which you given earlier , documents consists of Releving letters , PF form etc, will send to your local or permanent address , but no any documents is coming from HBL Global Pvt .Ltd,
I request you to please regard this mail , and please contact me either mail or phone .

Thanking You SUNIL KUMAR
HBL / AP / S43761
Mob. No.- [protected]
E mail- [protected]@gmail.com

{Sub: Regarding Mobile number update of my current saving account. Complaint Number-chnc[protected]}

This is the 6th month I have been directed by the HDFC personals back and forth. During December 2012 and January 2013, I have been mislead by the customer care and Branch people regarding the options on how to update mobile number. and finally someone suggested me to go ahead and mail the E-age form to the buffalo address o[censored]SA. After continual follow up with the customercare people and Nikunja Rath(from Talcher Hatotuta Branch) over phone and on emails on NRI pobox and HDFC support emails I hardly get any response.

After writing so many emails I got only one call from Nikunja Rath that they have received my E-age form and then a big full stop and no update from the bank.

Each and everyday I have been wasting my time to reach all of the contacts just to hear if my mobile number has been updated yet. Finally got your contact to write an email if you can help me on this.

Dear sir,
my name is sunil kumar. and i am a doctor,
i am using HDFC BANK CREDIT CARD FROM LAST 5 YEARS, and paying the bills time to time, and i was happy from the HDFC BANK ECECUTIVES
but today i m feeling very embrace because of their behavior,
i called them three times, but they were doing the same rude and bad behavior with me,

1st time i called , one of executive put my call on hold and after 2 two disconnect it without any reasone or information,,

After few i was calling again and another executive recived the call and talk with me very rudly and when i was saying put tolk me gently then he replied that i can't help in it sir,, and put my call again on hold,
after that when i was calling

3rd time again a executive (his name was Mr. RAJAT) did the same thing with me,
now i am helpless and feeling very bad,

I AM HERE TO COMPLAINT AGAINST THAT EXECUTIVES AND WANT TO TEACH THEM HOW TO TALK WITH ANY COSTUMER,
SIR PLEASE HELP ME,, AND TEACH THEM A GOOD LEASON FOR FUTURE,,

beacuse one of them was saying " I CANT HELP U "

THANK YOU SIR

SUNIL KUMAR
CONTACT NO [protected]

Dear Banker,

I received an information from your bank that i have to pay Rs. 464/- as a cheque bounce penalty.

first of all let me tell you the ECS was delayed from you so i am not responsible for the delay.

and sufficient fund was available in my account on the date mentioned in the record of for ECS and there is no Holidays on that date.....

Also someone call me regarding the same
and i have share all the story as above and she confirm me on the same day evening that she manage somehow to get the ECS amount and there is no issues.

Now sending me such stupid information to me is like "YOU CAN'T BEG SO TRYING OTHER UNETHICAL WAYS TO GET ADDITIONAL FUNDS FOR YOUR BANK TO OPERATE"

This is my humble request you should send me NOC / Form 35 immediately.

* ALSO THIS IS PURLY FRAUD THAT IF HAVE NOT MENTIONED ANY CONTACT PERSON OF ANY CONTACT NUMBER WHOM WE CAN TALK REGARING THE SAME.

ARE YOU OPERATING YOUR BANKING ON FOOTPATH OR ON BHELWALA STALL STYLE....???

* Even online Complain Form is not working...That is clearly indicates that you are planned theft through Banking ...

NOTE: This not the matter of only Rs. 464/- its matter of honesty and ethics of bank ...


Hope i will get the positive response and get resolved the issue in my favor.

Dear Concern,

Myself Saurav Banerjee hold a Gold Credit Card from HDFC Bank (Credit card no ending with 7249). I am unemployed from Sept 2012 & undergoing financial crisis. Although the same I have been making payments for the above card till last month (Feb 2013). Last payment was Rs 1500. This month I am really unable to meet their requirement & pay Rs 1090. Also quite astonishingly this Rs 1090 (minimum amount) has come to Rs 8000 (approx) min amount as per my current credit card statement. I am unable to understand how a non payment of Rs 1090 can account to more than 8 times increase in the min amount in the next cycle. I am getting calls from HDFC Bank, Geelander House branch, Kolkata (caller name is Poonam) continously pressurizing me.

Request to look into the same.

Sourav
[protected]

To,
The Manager
HDFC BANK
(Personal Loan Department)

Dear Sir/Madam,

HDFC has taken my application for Personal loan purpose, Sales executive has brought many documents to sign, among those documents ,they informed that my previous employer relieving letter was fake and the application has been rejected.
I have a proof that I worked in that company, but since they had not given me a relieving letter, I had prepared the same and submitted to the executive. I know it was my fault, but I have other original documents with me to prove that I worked in that company.

Since, they found its fake... they want to claim a penalty of 2%.

People are getting fooled with hidden charges and they have not also sunk my personal loans but want to claim 2% penalty too...

Plz somebody suggest what to do!

ACCOUNT NUMBER: [protected].

THIS IS MY SAVING BANK ACCOUNT. ITS HAVING MY COMPANY ADDRESS. I NEED TO CHANGE MY HOME ADDRESS.

T.ARUL GANESH,
S/O,M.THANGAIAH,
POST OFFICE STREET,
KADAYALURUTTI-627859.
TIRUNELVELI DISTRICT,
TAMIL NADU.

Dear Sir/Mam,

I want to also compalin against Mr. Manish(PF Department) because
In November 2012 I have sent all the papers for PF settlement in Mumbai Office.
Even I enclosed Cancelled Cheque of SBI, but after spending 4 months they are still demanding for My Account No,
while I have sent my A/C details and cancelled cheque on mail also.
Still today PF has not been settle,please suggest me what can I do?

Thanks and Regards
Ramayan Kumar
Emp ID :- CR18039
Branch :- Ashok Vihar, Delhi
Contact No.:- [protected]

2 years back when i got the Credit Card from HDFC i was told that its lifetime free card. Now suddenly third year they are charging me annual fee and saying that its a chargeable card. Its been 10days I am following with them, every time i call they give a new complaint number. Every time after listening they say that they will get back in 48hrs and then again the same story repeats. They are adamant that my card is chargeable.

But there has been no charge on my card for last 2 years, and they don't agree. I even emailed them , but no reply from them.
Highly unprofessional and bad customer support by HDFC.

I want my annual charges reversed

Let me introduce my self first before telling you my problems,my self Mr Purna Chandra Nayak having a credit card with your HDFC bank ending number xxxx4489.

I am narrating here what happened to me,

One day i got a call from Debomitra having Mobile No([protected]) that they have saving plan for those customer who has HDFC C Card.

Save monthly Rs.2500 for minimum 3 yrs maximum yrs and get 12% interest if i will discontinue that before yrs then i will get 11.5%.

Apart from that Rs.200000 of Accidental insurance and Rs.200000 of Mediclaim of critical illness.

I have asked if that shouldn't be a Unit link plan then its OK and i will do that.

Then I got a call from Mr Amitava Kar Chowdhury ,Manager HDFC Bank(Gillander House,8,N.S Road,1st floor,Block- A Kolkatta-1,Emlyoe Code - A7623,)bearing mobile no [protected].

He also said the same thing i repeatedly asked is there any hidden thing like u link plan are there he said no not at all and i am a manager over here, i can keep his no if any problem arise in future.

And ask me kindly send my documents to his mail id ,i did the same.

After some days i got the documents on 29th of Jan 2013,i was really surprised that is a UNIT LINK plan which i hate so much and thought both of they cheat me.

I asked them they said OK sir kindly send the documents to his office address he will change the plan as accordingly he promises and send back to me within 15 days.And specially said not to call customer care.

On Feb 16th again i got the same documents which i received earlier,when i am trying to talk with Mr.Amitav Kar Chowdhury he has not piked my calls.

But Debomitra received my calls when i call her and said sir it will take 3 to 4 months time,i asked her to why she said it is not with in her.


Everybody of your's CR Team has saying that everything has explained to me, first of all how they came to know?

Secondly they saying in every where i have signed there....but i haven't sign any where.

They were simply copy my signature from my pan card and proceed as their wish.

You are my final hope were i will get justice.

If this month i will not get a solution then i will must go to my legal adviser as a honest person do when they face problems.

I really get mentally torchure by HDFC LIFE through Mr.Amitav Kar Cowdhary.

i Simply Request kindly cancel this plan as i am not interested to do this plan so kindly return my money which i already to HDFC CREDIT CARD for one month(RS.2500).And ask them not to charge me any finance charges as i am not going to pay this month payment,my due date is 24th of this month.

Sir,You can check our conversation recording.

Surprisingly CRM team always saying they investigate the things,but they never call me while they were investigate,Sir tell me which type of investigate they were doing.Is this the way of investigate of HDFC LIFE?

Kindly don't break peoples trust who are blindly believe when a bankers call them and move forward with the bank..

Kindly Do the needful as soon as i don't want to see my name as a defaulter in my credit card bills in every month which is i am getting now..

I Want some strict action against Mr.Amitav Kar Chowdhary as i am suffering for him only by financially & mentally.If these type of people will stay on in HDFC Life then organization business and reputation will surely goes toward downwards not upper way.

Regards,
Purna Chandra Nayak
[protected]
Policy No:15689343

My HDFC LIFE ProGroth Plus policy was withdrawn without my knowledge after 5 months.When I enquired I was told that HDFC CREDIT CARD has charged back and taken the money

HDFC CREDIT CARD denied

My question is how can a chargeback be conducted without any authorisation.

Then how can HDFC LIFE Refund without checking with me that why AM I charging back after 5 months

They provided some details in an E-mail

Dear Mr.Datta,

Greetings from HDFC Life!

This is with reference to your e-mail communication, we would like to inform you that we have received chargeback request for captioned proposal number on date of 28/01/2013, reason for "Merchandise not Received/Services Not Rendered" and reference number is VCC023603.

HDFC bank debited our account on date of 22/02/2013. If any further query regarding the premium amount, please get touch with the HDFC bank.

We assure you the best of our services always.

Warm Regards,

Siba
Customer Service Officer


However the representative Jasim Akthar contradicted and promiced to return my money.After that He avoids my calls

This a textbook Scam.The money is taken and most data have been deleted.My next premiun was after 6 months.By that time they would have wiped everything but luckily I checked

Now HDFC CREDIT CARD promiced to refund my money but not keeps delaying every 2 days by 2 days

They are harrasing me to pay the amount but I have not given in

I request all readers to hold payments of HDFC CREDIT CARD and withdraw policies from HDFC LIFE and definately not start any

I am taking legal action so I will keep all posted with the progress but I call upon every citizen to stand by me so that I can expose the Scam & put this Fraud company out of business

HDFC CREDIT CARD IS CHEATING ME

I already sent many e-mails they did not bother to answer for weeks then the response came

Kindly note the query reference number for the e-mail: [protected]

The Email Follows

Dear Mr. Dutta,


Thank you for writing to us,


This is with reference to your email regarding the charge of Rs. 36,000.00 on 25-Sep-2012 at M/s HDFC STANDARD LIFE.

We wish to confirm that we were liaising with the concerned bank regarding these transactions basis your earlier communication .The merchant have certain time frames within which to respond to our query and provide us with any proof/documents in support of the transactions. However, the merchant has failed to provide any proof which would substantiate the charges to your card account. Hence, we confirm that the investigations are completed in your favour and the credit remains permanent on your card account.The relevant credit for the same will reflect in your subsequent
statement.

We are sure you will appreciate that the bank has aptly demonstrated its commitment in initiating timely action and taking up the matter with the merchant on a best effort basis. Please be rest assured that the bank will not spare any efforts in resolving your concerns to your satisfaction.

Incase you seek further assistance or clarification, please feel free to contact our Customer Service Representatives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.

http://www.hdfcbank.com/personal/find-your-nearest/find-credit-card-helpline-num...⇄

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Mr. Manoj Prem at HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai – 600041 or E-mail at grievance.[protected]@hdfcbank.com. Alternatively, you can call our grievance cell at Tel:[protected].

Kindly note the query reference number for this e-mail: [protected] .

Assuring you of our best service at all times.

Regards,
Chitra
Asst. Manager - Correspondence
Customer Services

However no credits appeared in my statement and I was charged full 36000 on my card after preclosing the DAE(Dial an EMI)

I am getting harrased by collection forcing me to pay.They are threatening to freeze my bank account

I would like to inform that I have spoken to the Bank Manager of HDFC GARIAHAT BRANCH and he suggested me to complain to the MD but I got no further help and he tried to persuade me to pay the bill as well.

I complained to MR Manoj Prem the head of Grievance (grievance.[protected]@hdfcbank.com) but recieved no response

I give the details of the chargeback

Chargeback reference number is VCC023603

Date of Charge back : 28/01/2013.

Amount Debited ON 22/02/2013

Amount : Rs 36000

but nobody have even documented the detail and no refund have been credited after 1 month

I would also like to ADD that I never authorised the chargeback & filled no Chargeback form

HDFC LIFE did not contact me before refunding and did not even inform about terminating the policy

So there is no security.HDFC can anytime deny every Invesment by profiding fake transaction details and then apologise but the money will never come back.They will simply take it.

Are we living under NAZI rule.Where is our lawkeepers ??? Time has come for us to unite & fight these bureaucratts who are threating our democracy stealing our money and dictating a commerce dominated regime and laughing at out Legal system where cases never leave the courtroom if at all it sees one.

A SCAM IS EVIDENT BY HDFC GROUP AS THESE SCEAMES ARE PROMOTED BY HDFC BANK PHONEBANKING which means HDFC BANK,HDFC CREDIT CARD & HDFC LIFE are all involved

SO PLEASE DO SOMETHING TO EXPOSE IT AS EVERYBODIES INVESMENT IS IN DANGER

I WOULD REQUEST READERS TO HELP ME TO PUT HDFC GROUP OUT OF BUSINESS.I WOULD REQUEST OHTER BANKS AND FINANTIAL INSTITUTION TO COME FORWARD AND BRING THESE SCAMMERS TO JUSTICE.THIS COULD BECOME ANOTHER HAWALA IF WE DONT STOP IT NOW

I have a complaint against of credit card statement. Pigeon courier service's bad experience for me, every time. I've informed many times credit card HDFC Bank devisions by telephonically that not received statement on time by bank. so, plz change courier services, on my complaint as on priorty. but never responded on my queries. At this time, my feb, statement is not received till then. Bill generate date is every months on 8th and payment date is 28th. I request, so plz change courier service urgently and take an action fastly on my priority.
Thanking you,
yours Faithfully: Rajesh Thakur
[protected]

Dear Concern,
My Name is OM Prakash Mishra, holding a HDFC gold credit card i have offered an loan for cash on call for Rs.19000 payable in 12 EMI @ interest of 1.25 % pm. During this conversation or any where in written i have not informed about the paying processing fee of Rs.500 once but they have put in the bill i have also queried about this thrice as per reference number [protected] they told us that we will resolve this issue but so for they have not given any response and carrying forward the processing fee and charging interest on it. so i request you to please look into the matter and resolve the issue as soon as possible and give us the feedback about the same
Regards,
Om Prakash Mishra
[protected]

Hi,

I have a account in HDFC Bank. From 7th March 2013 onwards the bank has debited a total of Rs. 1135 on different different dates. the details are provided as below.

07 mar 2013 AMB CHRG INCL ST & CESS FOR SEP2012 07 mar 2013 182.44 39,926.56

9 mar 2013 AMB CHRG INCL ST & CESS FOR NOV2012 09 mar 2013 280.90 39,645.66

11 mar 2013 AMB CHRG INCL ST & CESS FOR OCT2012 11 mar 2013 280.90 39,364.76

6 mar 2013 AMB CHRG INCL ST & CESS FOR JAN2013 16 mar 2013 393.26 36,772.50

These amounts were deducted without intimating me. could you please explain me why these happen. This is very poor service from the bank.

Barun
contact - [protected]
email - [protected]@gmail.com

Have not been able to pay outstanding on card due to financial issues. Told the agent Sheetal(debt Management) that the payment will be made by 30th march..however the way I was spoken to was absolutely torchurous and disrespectfull. She called me 15 times in one day inspite me telling her the payment will be made. The calls continued Even after i called customer service and was assured i will Not Get calls from debt management. The bank cannot torture you for money like this. I am pregnant and in case anything goes wrong with me or my baby because this continous torture from HDFC bank I will ensure I sue the company.

Dear Sir ,


An amount of Rs.103.31 (balance in my account) is debited from my Acc/no [protected]
I want the reason why it is debited from my account ? Please find the below statement in net banking.Please provide me the immediate answer.If any issue with my account keep a mail to me so that i can close my account in HDFC bank or please intimate about deduction why it is happening and when it will happen.even last month also its deducted and it is Rs.33.Please revert ASAP.



Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit Closing Balance
16 mar 2013 AMB CHRG INCL ST & CESS FOR JAN2013 16 mar 2013 103.31 0.00

On 15th March 2013 I got an SMS while I was at my Home in Baramulla, J&K, India.

“Thank you for using your HDFC bank CREDIT card ending 4819 for Rs.1.00 in PARIS at TRAVRES*TRAVEL RES EME on[protected]:18:58:54. Time: 3/15/2013 6:59:30 PM”

I immediately contacted the Customer Care who informed me that various transactions have been made of Rs. 3269.35, Rs. 6932.19, Rs 8031.28, Rs 1, and a failed transaction or Rs. 17000. The person blocked my credit card and advised me to fill up the dispute form and my Complaint Number is [protected]. I inquired about the Merchant Names of all the above transactions but he replied that the merchant details would be available after 48 hours.

Now i have contacted the HDFC customer care more than 20 times but they are unable to tell me the Merchant names which are necessary for filling up of dispute form.

Again i would like to inform you that at the time of transactions my Available credit limit was 10,800 and transactions worth more than 18000 was allowed by HDFC bank my available balance was showing -7000 after the transactions.

3 Days have passed but there has been no progress in the case.

Arif Rasool Bhat