HDFC Bank Complaints & Reviews

Hi,

I am using HDFC credit card for more than 4 years. I always make mayment before due date. Last month I made a payment on 7th Jan morning hour and my due date was 8th Jan. In this month bill, I found that I have been charged more than Rs. 2300 as Finance charges. Strange thing is that the cheque that I had deposited directly in the HDFC bank Kasba branch cleared on 14th Jan. I am just wondering how come a local cheque takes so many days to be cleared.

I called on their customer care number and they asked me to send a mail to customerservices.[protected]@hdfcbank.com with the cheque deposit slip scan copy attached with that mail. I did that on 23rd Jan, but till now neither I have received any call nor reply to my mail.

Thanks,
Sambit Sahoo,
Mobile[protected].

Dear Sir/Madam,

I have Credit card of HDFC bank and card no [protected]. I have maintain this card from Oct. 2009 and every month paid bill before due date and till date i never pay delay payment charges.

I have some Issues for my Dec. 2012 bill payment. Bank has debited some extra charges unnecessary in my January 2013 bill.

My credit card Dec.2012 bill payment due date was 6th of January 2012 (Sunday) and I deposed IDBI bank cheque no. “043889″ in 3rd January
2012 (Thursday) Morning in Hdfc bank, Sec.10A, Gurgaon Branch.

Cheque Clearing cycle in terms of RBI is 3 working days and my IDBI bank cheque also has cleared under 3 working days till 5th January
2013. But on 7th January bank has auto debited card billing amount from my hdfc bank account but due to insufficient fund bank has charged
“Payment Return Fee Rs. 350.”

Now my next bill has generated in 18th January 2013 then i have seen Rs.500 Approx. charges bank has been debited because of my last bill
payment has not been done till due date.

I have enclose files,of bank cheque payment receipt.

Here i request you kindly being way off all these charges Approx. RS.500 which bank has been debited unnecessary.

Thanks

Regards:
Amitesh Vijay
[protected]

I have Salary Account with HDFC Bank today i try to withdraw money from ATM but transaction time out i tried 2 times but each time transaction time out but when i check account balance using netbanking amount has been deducted 2 times from my account Tell me please what to do

Hi,

SUB : WITHDRAWAL OF CASH FROM YOUR ATM S1CW5890 ( GOTRI BRANCH)

It is since September'12 that I have been requesting for a debit in my account which the bank claims that i have withdrawan but are not suppporting in giving me the footage of the same i have approached the nodal desk , the local team but all in vain i send them reminders every fourth day but get standardized messages it is now five months and i am not getting any suppport from the team.

With reference to the above mentioned subject do please note the following :
I have my savings bank account with HDFC BANK bearing A/c.No.[protected], on 25th September 2012 @ 0815 hrs there has been a withdrawal of Rs.3000.00 from my DEBIT CARD NO: [protected], enclosed is my statement of account showing the withdrawal.
The above mentioned withdrawal has never been done by me, where in during this period I was engrossed into my prayers and on 25th September 2012 the card was also lying with me and never have I visited any of the banks or counters in need of money.
Basis which would request you to kindly provide me the details of the footage where in I need to verify how did the transaction take place.
Look forward to your support and help me at the earliest.
Thanking you,
Yours faithfully,

RAM PARMAR
[protected]

Subject:-Approx Rs.90, 000/- (Ninty Thounds) had been deducted (Dated:-8th Jan -2013 ) from my account without informations
Name: Subhash Chandra Pal
HDFC Credit Card no –[protected]
HDFC Bank Account No –S/A-[protected]
C/A-[protected]
M.no -[protected] /[protected]
Present Address:Millennium service,68, Kilburn colony, Hinoo ,Ranchi,Jharkhand.Pin Code-834002
M.no -[protected] /[protected]
Descriptions:
Would like to inform you that I had opted to surrender the credit card in the month of May . And the settlement amount decided that time was Rs.8.000/-. A part of the settlement amt. was Paid and the outstanding that time was Rs. 3,945.00/-. In my last conversation with the bank representative it was decided that the rest of the amount will be paid at the time NOC from the bank is issued.
After this conversation no one contacted me regarding the above said issue and I was totally in dark. Don’t you think:

1. The customer should be intimated on regular time intervals if there is any amount due on him.
2. I as a customer has been kept in dark intentionally for the profit of bank only.
3. As a customer I should have been informed before holding the amount.
4. It’s a form of cheating and I have been cheated by the bank.
5. As mentioned by you the notice has been sent on 24.12.2012 after a long interval of more than 2 years. Isn’t it unfair??
6. My salary account is since 2006.mail ID & M.no mapped in my account but before hold account I did not receive any intimations or pending account statement from HDFC credit card.




Subject:-Approx Rs.90, 000/- (Ninty Thounds) had been deducted (Dated:-8th Jan -2013 ) from my account without informations
Name: Subhash Chandra Pal
HDFC Credit Card no –[protected]
HDFC Bank Account No –S/A-[protected]
C/A-[protected]
Parmament Address :-Road. No -1,H.no -287, Gokul Nagar, Dimna Road (Near ,M.G.M Medicall colleage )Mango , Jamshedpur, Jharkhand.Pin Code- 831018
M.no -[protected] /[protected]
Present Address:Millennium service,68, Kilburn colony, Hinoo ,Ranchi,Jharkhand.Pin Code-834002
M.no -[protected] /[protected] (Email ID is [protected]@gmail.com)

Descriptions:
Would like to inform you that I had opted to surrender the credit card in the month of May . And the settlement amount decided that time was Rs.8.000/-. A part of the settlement amt. was Paid and the outstanding that time was Rs. 3,945.00/-. In my last conversation with the bank representative it was decided that the rest of the amount will be paid at the time NOC from the bank is issued.
After this conversation no one contacted me regarding the above said issue and I was totally in dark. Don’t you think:

1. The customer should be intimated on regular time intervals if there is any amount due on him.
2. I as a customer has been kept in dark intentionally for the profit of bank only.
3. As a customer I should have been informed before holding the amount.
4. It’s a form of cheating and I have been cheated by the bank.
5. As mentioned by you the notice has been sent on 24.12.2012 after a long interval of more than 2 years. Isn’t it unfair??
6. My salary account is since 2006.mail ID & M.no mapped in my account but before hold account I did not receive any intimations or pending account statement from HDFC credit card.

In continuation to the written communication I have a few queries and would request you to please look into the matter.

1. I have been communicating the issue to you since last one month but there is a resolution to be provided yet. I am being provide the reference nos. only without any resolution. Each and every time I write a mail . I am just being provide a reference no.( correspondence is : [protected], [protected], R-2063-HBCR-93EAR4/12, [protected], [protected], [protected], [protected], [protected] ) and a 7 day time is taken for the resolution then someone calls me and confirms that the mail has been received by them and they are looking into the matter but no one turns after that.
Already informed (Medical documents already sent )Being the only source of income for my family it’s my duty to take care of my parent’s health. I am helpless right now as I am unable to get my father cured due to fund unavailability. I am getting frustrated mentally by these fraudulent activities of the HDFC bank.

Once again I am requesting you to make a settlement on a reasonable amt. so that I can avoid further dispute and get my father cured at the earliest.

Thanks
Subhash

Complaints :
1. Forgery of proposal - My signature was taken on the proposal for Life ins policy to be taken for me. Instead, my wife's signature was forged by scanning her passport copy and the policy was issued in her name.
2. The policy terms and conditions on my wife's policy are also different from what i was told by the by the salesman / agent who visited my home.
3. Inspite of no. of reminders / calls / complaints, the Ins. co. does not seem to be inclined to cancel the policy and refund the premium amount of Rs. 27000.
4. The original policy doc couriered to the co. office is now claimed as NOT RECEIVED by the co.

Dear Sir/Madam

As i have applied for PF withdrawal before one month under PF NO..(MH/BAN/211273/59636) for which i have not received any information from the concerned quarters till date.

i would like to be informed about the status of the same on my mail, address

tej.[protected]@rediffmail.com
[protected]

with regards:
TEJPAL SINGH.

Dear Team,

The below mentioned is the mail which i have sent to hdfc customer care regarding my loan approval ,but i dint get any call from the nodal team just a mail today stating that my loan is not processed due to internal rules,

Why cant the rule implemated to me before when i applied the loan,



Hi this mail is regarding the loan which I applied on 11th January where a representative named Prasad ([protected] ) Chennai , he was coordinating with me and he got all the documents from me and the verification was over and I received the SMS on on 12th Jan stating that (Your Personal Loan application is accepted Ref no[protected],now what Prasad told me before is he will process my load within 2 working days ,and I called Prasad on 17th he said that my loan is rejected I asked him the reason he said that the current place I am working has only 3 month completed my job strength is less, But I told this information before that I am working in Consim 3 months had completed he said this document is enough to process the loan ,but now how can he say that my loan is rejected ,this is ridicules , The same thing happened to my wife when she applied for a loan before 2 months ,even I sent a mail to nodal before but the result is ? I have given my Pan card ,my mobile bill & my 3 months Pay slip, this is enough to apply for a loan , I request you to approve the loan ASAP .I am really disappointed with your service ..

Hope I will get a delight services this time,

Waiting for your reply...

My details,

Name : SWAGATH.P
Mobile Num : [protected]
Working place : Consim info pvt ltd
Place : Chennai Tamil nadu

Regards,
SWAGATH.P
Agents Servicing Team
swagath.[protected]@indiaproperty.com
[protected]

Bank executive has taken all documents and a check amount of rs. 20000/-. The check has cleared on16.01.2013. More than seven days has passed but the executive is not giving me clear view about my account status rather he is playing with me. When i ask him to avoid me he telling, i will give u a call after 10 mins. But 1 day passess by but he donot respond me. If this kind of services quilty u have then just close my account and refund my money.

From my accounting without informing me HDFC has deducted approx.3000 as NWD charges.Actually I am completely unaware of this charges,Being service industry they should inform customer about this.This really unacceptable and pathetic to see a babk doing all this.I want immediate response on this.

I am with grief sorrow writing this mail to you finally as the Credit Card Department has not left any option for me .

Myself Subhasis Roy Choudhury is a Corporate Salary A/C holder at HDFC bank in Kolkata at Rajarhat Branch.

I have also been given a Credit Card from HDFC bank .The Problem arises from here .My Credit Card number last four digits are ‘8359.Presenly my O/S amount is Rs 28.918.33 against a Credit Limit of 17.000.

The Current bill ref no[protected]L0008986 is comprised of Late Fee 700,Over Limit Fee 500,Finance Charge Retail -871,Service Tax -248.60,Cess Tax 7.45.How come my bill crossed the Credit Limit ?

More Over to inform you further that I lost my Credit Card on September 2011 and had lodge a GD at the nearest PS with reference GD number -24674 .

I have paid whatever due against one of my EMI amount. Even after that I have been continuous going on paying and paying till date .If I am not wrong I have already paid more that 30.000 against the Credit Card and still my O/S is Rs 28.918.33.On good note I have been paying whatever I have been asked to pay by the collection agency .

Till date there is no credit card with me and paying the bills .No new card was issued to me and when I called up the call center they said that I have got a new credit card . It is really shocking!.

I also agreed to go for a settlement and decided to debit the amount from my account .One fine morning I receive a call from CC Department that the settlement agreement has been cancelled .

Now I have stopped the payment and will not pay a single amount against a lost credit card and false billing from your credit card department .Why my card was not suspended when it crossed the Credit limit .

If any amount is being kept on hold from my salary after this I will seriously going to lodge an FIR against the harassment from HDFC bank .

I am looking for a resolution from you .Please close the account and waive the entire amount .I don’t want to take any legal step.

Sir/Madam,

I have joined HDFC BANK, on 2th JULY 2012 as a sales executive and my employee code is CA36056 and i have resigned on 17/08/2012. I have not received my salary for the month of JULY AND AUGUST.even sales manager have not taken any action. .

my sales manager is Mr. Avishake his contect number is [protected]

Please help me to received my salary

thanking you & happy new year.

Amit Kumar Saha ( m-[protected])
22/01/2012

I am holding credit card number [protected]. I have paid the full amount which I had taken and I did not receive any credit card statement for 3 months, After 3 months, I suddenly received credit card statement saying that I have to pay nearing Rs.4,500/-, I immediately approached nearby bank J.P.Nagar personally and they informed that I have to contact customer care, I informed about this , but
No body is bothered to respond, Then one customer care representative informed that we have take up the matter from Richmond Road Branch, When we visited, and told them the grievance, we requested them to give us final settlement and cancel the card, Mr.Raju, (used bad language over telephone) then Manjunath spoke asked to settle the amount in full which is not fair on such a reputed bank which prides itself on giving immediate services, they give immediate service if we ask for loan or chase us till they give us the credit, then the true color comes out?

I have been chasing up for the settlement, they have taken 4-5 months, and now the credit card amount is Rs.10,920.84 From amount of Nil, how HDFC Credit card
Amount can come to Rs.10,920/84 I am unable to understand,

Then we received a form to attend HDFC Court notice in Lalbagh Road, Met Mr.Shrikanth saying that we he was also surprised that how we received the notice and said will resolve the issue, called up almost 50 times, sais will inform, but no reply / no action taken ?

Then another customer care representative form HDFC Bank Ms.Veena called up, when we explained the problem, she informed to speak to another Manager, who informed she was busy and said will call up, till not not received any call not any response, when we contacted said will send the mail to Chennai - must be still sending?

All the managers know how to penalize common people like prolonging the issue
So that maximum harassment given to the poor people like a leech sucking blood

I have paid the amount which I have taken truly with interest and I do not owe any money. Apart from the lump sum of final settlement given, the payment is made on following dates::

28.09.2012: Rs.1,170/-
28.03.2012: Rs.1,860/-
29.06.2011: Rs.2,100/-
07.05.2011: Rs, 2,000/-
14.03.2011: Rs.4,170/-

I hope I will be the issue is resolved or it may go u to what level?????????????????

Bhagavathi
[protected]

My name is Dr.Lovely Garg. I have filled surrender value against my policy no[protected] months ago. but cheque of surrender money did not reach to me yet. i complained to hdfc about this but they told that they have sent this cheque but it has returned to hdfc because it was not recieved.
although all the letters and recipts of hdfc is reaching to me expect this cheque but still i told them to send the cheque on my nearest branch i.e Sangrur. and i called them today after 21 days of my complaint and get to know that they have not send the cheque yet but they will send by tomorrrow.what these people doing???making fun o[censored]s????or there is no rule in hdfc book to return the people's money back to them.please tell me what to do now?????

R/SIR
with due respect. I am Munish Kumar.i am working as Part Time Accounts Works at Khanna City srrounding Areas Diff.Firms and Shops.Date 21/01/2013 i was going to hdfc bank khanna brach for deposit Tax Challan.
i am enter the branch near about 11.10 a.m. after 1hours cashier Karan Singh Attends me beacouse he is not ours seats.the line are too long.Karan Singh Harrassment me & loose talk with me and ask me i am not deposit ur challans.i am very upset all above.plz take nessery action againt him.......

May I request for a urgent reply please
my cell no.is[protected]

Hi This is Arun Jaswal

Credit Card details
Name : Arun Jaswal
Card No. : [protected]
issued by HDFC Bank

Please note that Credit Card has been offered by HDFC bank with no additional expense except Late fee for the amount used through credit card.

However, for last few months they were unable to deliver the credit card bills to the said address and no one ever contacted me from HDFC credit card bank behalf.

Later my office address changed and i requested online for address change with the Credit Card dept, they changed the address but with huge amount added which includes Late fee plus Finance Charge. by definition of Bank that Finance charge is the interest fee they charge on amount used from credit card if it is not payable on time.
Issues:
1. I have paid timely payments but if they are not able deliver the bills how would i come to know that how much i have to pay to the Credit Card company.
2. However, i have paid all the payable amount including late fee
3. As it not informed to me by the HDFC credit card representative, that the bank will apply FINANCE CHARGE on late payment amount, therefore i have not paid this finance charge.
4. They keep calling and forcing me to pay this amount also..
5. I have not received the credit card bills through courier even and thy did not even bother to call me.
6. And now they keep on increasing the amount of Finance charge by adding further more late fees and finance charges with service tax and cess tax..

it is same like when villagers borrowed money from landlord and never able to return it because landlord keep on adding BYAJ or interest.

Kindly help in this matter.

I have been trying to update my DOB for SL Crest policy i have taken, SICK of calling Call Centre for they DONT comprehend. Visited BRANCH furnished docs _ NO update. ESCALTED issues per trail - NO RESPONSE. I[censored]pdating records is SO TDS, what would it be for my family to claim in my loss.


________________________________________
From: [protected]@hotmail.com
To: khushru.[protected]@hdfclife.in
CC: [protected]@hdfclife.com; ravi.[protected]@hdfclife.in; parthasarthy.[protected]@hdfclife.in
Subject: FW: HDFC SL 14871246 ESCALATION
Date: Mon, 21 Jan 2013 13:05:40 +0530
Do I EXPECT A RESPONSE!!!

________________________________________
From: [protected]@hotmail.com
To: parthasarthy.[protected]@hdfclife.in
CC: [protected]@hdfclife.com; ravi.[protected]@hdfclife.in
Subject: RE: HDFC SL 14871246 ESCALATION
Date: Thu, 17 Jan 2013 12:39:55 +0530


________________________________________
From: [protected]@hotmail.com
To: parthasarthy.[protected]@hdfclife.in
CC: [protected]@hdfclife.com; ravi.[protected]@hdfclife.in
Subject: RE: HDFC SL 14871246 ESCALATION
Date: Thu, 17 Jan 2013 12:09:43 +0530

NO REVERT YET!!! AWAITING!!!


________________________________________
From: [protected]@hotmail.com
To: ravi.[protected]@hdfclife.in
CC: [protected]@hdfclife.com
Subject: HDFC SL 14871246 ESCALATION
Date: Tue, 8 Jan 2013 15:20:21 +0530
Hello Mr. Chikkam,

Request your attention as I am 'TIRED" being on HOLD on[protected] & talking to people who don't comprehend my language.


Simple request: Need my policy document emailed to me ASAP including the First premium receipt
DOB needs to be changed to XX XX XXXX, I can have a copy of my passport emailed to you.

I had already surrendered a copy of my passport, DL & application at Pimpri branch about a month ago. Nevertheless, I can email the same yet again.

Should you need any more info in resolving above request reach me at XXXXXXXXXX or please initiate the process to cancel the policy.

thanks,
Ashish

Dear sir/madam,
I MANOJ RANJAN from DELHI, NEW DELHI. Still i have not received my PF Settlement and full & Final letter from company. i want to know whether the company has taken any step regarding my PF settlement letter and my full and final

The details of employer and me are given in the below mails.

Kindly do the needful.

Thanks &Regards,
MANOJ RANJAN
Channel CC-SE-DB
Category Credit Card - Tele Sales
Region North
Location Delhi
Emp.No: M14009
PF No.114454
MOBILE NO: [protected].

HDFC BANK IS A PARASITE.I had take home loan no.[protected] of Rs 45,00,000.I m paying Rs 45000 /-emi.In the year1.4.11 to 31.3.12 i paid 4,85,784 (principal Rs 96,051ONLY,interest 3,89,733) ROI 9%.now,in the year1.4.12 to 31.3.13 I paid Rs 5,45,928
(principalRs34,467 ONLY.....,interestRs5,11,461.)ROI12% SHOCKING ,ISNT IT?that too without notice of change of interest.when asked they say ,now the RBIrate is 10.5%,so if you want to change from 12% to 10.5% pay fees of Rs11936.WHY????NO ANSWER.Ifeel exploited deceived.DO NOT TAKE LOAN FROM HDFC!!!!!!!!!!!!THEY ARE FRAUDS.

Hi,
I had surrendered my policy[protected] on 29-Dec-12 with the required documents at the law college road Pune branch, I have also receipt for the same. But when after a week I asked
customer care about my refund status they said your refund is on hold since copy of your beneficiary's Id is missing in the first place if according to your policy no one can surrender the policy without the required documents (Policy, Policy holder's ID and beneficiary's Id) how can you people give a crape that one of the document is not submitted. Even if it is misplaced by you people(now anything can be expected by you guys) you can’t even bother to communicate it to the customer.
When I enquire the matter with the branch executive (Pune Law college Road) she said all the documents are perfectly fine she herself scanned the documents and sent it to the concern department. Next day customer care gave the same crape beneficiary’s id is missing and branch executive said we have received authorization for your check, by tomorrow we'll dispatch it.

But when today I called the branch executive she said she doesn't know why the concerned department is not approving the process and asked me to discuss the issue with that department representative.
How can you ask the customer to deal with the issue ?
Why don’t you people update the status online?
I mean this is the service which you people provide to your customers..ridiculous.
Why such discrepancy in your representative’s statements? They are just playing blame game. They don't even realize that they are representing the same organization.
They don't even bother about the customers problems and providing the solution they don't even think about it.
-- Deepali Patil
[protected]@indiatimes.com